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• New XAML-Based User Group started in Birmingham, Alabama.

  - by mbcrump

  I’m pleased to announce that a new XAML-Based User Group has started in Birmingham, Alabama. The group is being hosted by Michael Crump and Jonathan Marbutt. The reason is very simple: we feel that Birmingham needs a fresh start. We are both very passionate about .NET and are hoping to share our experiences with the community. We have created a site (http://allaboutxaml.net) and our first meetup is now scheduled. We are here to discuss all things that have to do with xaml. This includes Silverlight, WPF, Windows Phone 7, Surface, Lightswitch and Silverlight with SharePoint 2010. We: believe strongly in xaml and are passionate about what we talk about. believe in an open-forum. believe a user group should be FUN as well as educational. do not claim to be an expert on anything, we are here to share. record every presentation and put it on the web for others to benefit. meet monthly but are flexible on the actual date. do our events outside of technical colleges. have families and our meetings start and stop on time. welcome new speakers. welcome adult beverages. Our first meeting is going to be on February 15th, 2011 (6PM), at Logan's on HWY 280. It is going to be more of a meetup than a meeting. I would like to discuss current xaml-based projects that you are working on and get to know one another. If you are interested in coming then please sign up here so that we know how many to expect. Please visit our site to find out more about us: http://allaboutxaml.net.

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• Leveraging Code Across Platforms in Ever Bigger Games

  - by ashes999

  Summary: The same way that I continually build complex engines and libraries within a single platform and technology to allow me to build increasingly bigger and better games, how to continue this when development crosses into different platforms? If I switch platforms, how do I leverage past code and experiences? Games are hard to build. Big games are even harder to build. I've decided that to be able to make big games, I need to start building smaller games, and building up an asset base of code, assets (graphics, sounds), tools, and most importantly, game engines, so that I can eventually get there. One game at a time. Let me give an analogy. To build an MMO 3D RPG, I would approach this by building and releasing small games with increasingly more features. This could entail, for example: A simple 2D game A tile-based game A game with RPG elements (items, equipment, monsters, battle) A full-fledged RPG A 3D RPG The problem now is if I have to change platforms or tools, I don't know how to leverage past code-bases (and experience) to start with a mature product. Right now, I'm writing Silverlight (FlatRedBall) games. Let's say I stick with this for ten years, and then suddenly decide to write a PS6 game, which is in a different programming language entirely. Granted, I have ten years of game-development experience (and correspondingly ten years of professional software development experience from my day job) to back me up. But I would still like some way to transplant that 2D RPG engine into the new programming language, or else leverage it somehow. Is this even possible? What are my options?

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• Should I modify an entity with many parameters or with the entity itself?

  - by Saeed Neamati

  We have a SOA-based system. The service methods are like: UpdateEntity(Entity entity) For small entities, it's all fine. However, when entities get bigger and bigger, to update one property we should follow this pattern in UI: Get parameters from UI (user) Create an instance of the Entity, using those parameters Get the entity from service Write code to fill the unchanged properties Give the result entity to the service Another option that I've experienced in previous experiences is to create semantic update methods for each update scenario. In other words instead of having one global all-encompasing update method, we had many ad-hoc parametric methods. For example, for the User entity, instead of having UpdateUser (User user) method, we had these methods: ChangeUserPassword(int userId, string newPassword) AddEmailToUserAccount(int userId, string email) ChangeProfilePicture(int userId, Image image) ... Now, I don't know which method is truly better, and for each approach, we encounter problems. I mean, I'm going to design the infrastructure for a new system, and I don't have enough reasons to pick any of these approaches. I couldn't find good resources on the Internet, because of the lack of keywords I could provide. What approach is better? What pitfalls each has? What benefits can we get from each one?

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• Team Software Development using Ruby on Rails

  - by Panoy

  I used to work alone on small to medium sized programming projects before and have no experience working in a team environment. Currently, there will be 3 of us in an in-house software development team that is tasked to develop a number of software for an academic institution. We have decided to use the web for the majority of the projects and are planning to choose Ruby on Rails for this and I would like to ask for your inputs, advices and approaches with regards to software development as a team using the RoR web framework. One thing that has really confounded me is how you divide the programming tasks of a project if there are 3 of you that are really doing the coding. It’s obvious that we as developers approach a problem in a modular way and finish it one after another. If the project consists of 3 modules, should each one of us focus on each of those modules? Would it be faster that way? How about if the 3 of us would focus on one module first (that’s what I really prefer). Is using a distributed version control system such as Git the answer to this type of problem? Please don’t forget to put your tips and experiences with regards to team software development. Cheers!

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• Sangam 13: Hyderabad, India

  - by mvaughan

  by Teena Singh, Oracle Applications User Experience The AIOUG (All India Oracle User Group) will be hosting Sangam 13 November 8th and 9th in Hyderabad, India. The first Sangam conference was in 2009 and the AppsUX team has been involved with the conference and user group membership since 2011. We are excited to be returning to the conference and meeting Oracle end users there. For the first time at Sangam the AppsUX team will host an Onsite Usability Lab at the conference. If you or one of your team members is attending the conference and interested in attending a pre-scheduled one on one usability session, contact [email protected]. In addition to pre-scheduled sessions in the Onsite Usability Lab, our team will also be hosting Walk In studies.  Whether you have 5 minutes, 15 minutes, or half an hour, you can experience a one on one demo learn more about how user testing is conducted with a UX expert. Additionally, you can learn how you and your company can participate in future design and user research activities. The AppsUX team will also be available at the Oracle booth in the Demo area if you want to ask questions. Finally, you can learn how simplicity, consistency, and emerging trends are driving the applications user experience strategy at Oracle when you attend Thomas Wolfmaier's (Director of SCM User Experience, Oracle) presentation on: Applications User Experiences In the Cloud: Trends and Strategy,  November 8th, 2013. For further information on our team’s involvement in the conference, please refer to the events page on Usable Apps here.

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• The Evolution of Customer Experience in Retail - a study by Oracle and TCS

  - by Richard Lefebvre

  Two New Studies Point to the Direction Retailers are Taking in their CX Initiatives. Is it the Right Direction? The sheer velocity of change in retailing and customer behavior is forcing retailers to reinvigorate, expand and sharpen their vital Customer Experience (CX) strategies. Customers are becoming increasingly dynamic as they race to embrace the newest digital channels; shop in new ways on mobile devices, including smartphones and tablets, on the Web and in the store; share experiences socially; and interact with their preferred brands in new ways. Retailers are stepping up to their customers as they and their competitors create new modes of customer interaction. Underpinning these changes are vast quantities of customer data as customers flood digital channels and the social sphere. The informed retailer must now understand what their priorities are and what they should be for the future. To better understand this, Tata Consultancy Services (TCS) and Oracle independently launched CX-focused surveys to uncover what retailing leadership found important today. By comparing the results of these two studies together, we can further discover new insights about the industry. Click here to download this informative white paper.

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• Oracle Identity Management 11gR2 Live Event - New York

  - by Tanu Sood

    Are you in New York or the vicinity on September 6? If so, come join Amit Jasuja, Senior Vice President, Security and Identity Management at Oracle as he discusses the evolution of Oracle identity Management solutions and the business drivers (and industry trends) behind those. You have heard about some of the new experiences delivered with the latest release of Oracle Identity Management - simplified user experience, enhanced security and seamless enablement for secure cloud and mobile environments. Now come see it in action and hear what customers, your peers, are saying about their implementations. This forum will also be a great opportunity for you to connect directly with technology experts and network with industry professionals. There is still time left to register so book your space today. Registration details as well as the agenda for the day can be found here. We look forward to hosting you on Thursday, September 6th. Oracle Identity Management 11gR2 Live Event – New York Thursday, September 6, 2012 Oracle NYC Office 101 Park Avenue 4th Floor New York, NY 10178 Register Here Not in NY on Sep 6? Find an event near you in North America.

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• Putting DSMD into Remission

  - by Justin Greenwood

  As a programmer with over ten years of professional experience, I've often suffered from DSMD (distraction surplus/motivation deficit) disorder. I know I'm not alone. Many of my colleagues have shared their experiences with this productivity cancer to me in support groups or in moments of inebriated intimacy. Often, I observe friends unknowingly surrendering to it - sitting at their computer, cycling through the same set of web sites (blogs, facebook, youtube, news providers, wikipeida, etc.), over and over again. Intermittently, they get up, take a walk around the office, make small talk with their colleagues, get another cup of coffee, then sit down and start the cycle all over again. It is completely controlled by the subconscious mind and will destroy your ability to get into that groove you used to live in back in your better days. Programming requires extended periods of focused attention, and this type of behavior will really kill productivity and in the end, when deadlines are near, launch your stress level to near emotional breakdown levels.DiagnosisThe best way to diagnose infection is to completely disconnect your devices from the internet while working. If you find yourself launching web browsers every minute or so, then you're down with the sickness.TreatmentA few techniques I've found that will help send this ailment into regression are as follows:Segment your day into two to three hour work segments. For example: 9:00-11:00, 1:00-3:00, 3:30-5:00.Define a few small one to two hour tasks you want to accomplish in your day. Assign each of those tasks to one of the short work segments.If possible, turn off the internet and any other distractions during these work segments (at least until you regain control of your browsing habits) - this includes instant messaging and email. You can check your email and waste time surfing in the hours between work segments.Reward yourself on productive days with a beer or whatever butters your muffins.

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• Leading Analyst Firm Positions Oracle in Leaders Quadrant for Web Content Management

  - by Christie Flanagan

  Gartner, Inc. has named Oracle a Leader in its latest “Magic Quadrant for Web Content Management.” Gartner’s Magic Quadrants position vendors within a particular quadrant based on their completeness of vision and their ability to execute on that vision. According to Gartner, “WCM plays an increasingly important role in business performance. It has become the central point of coordination for initiatives involving the enterprise's online presence, and these initiatives have become more sophisticated and more important to enterprises' business strategies. Thus, WCM is key for organizations wishing to execute a strategy of OCO (online channel optimization) that embraces areas such as customer experience management, e-commerce, digital marketing, multichannel marketing and website consolidation.” Gartner continued, “Leaders should drive market transformation. Leaders have the highest combined scores for Ability to Execute and Completeness of Vision. They are doing well and are prepared for the future with a clear vision and a thorough appreciation of the broader context of OCO. They have strong channel partners, a presence in multiple regions, consistent financial performance, broad platform support and good customer support. In addition, they dominate in one or more technologies or vertical markets. Leaders are aware of the ecosystem in which their offerings need to fit. Leaders can: demonstrate enterprise deployments’ offer integration with other business applications and content repositories; provide a vertical-process or horizontal-solution focus.” Oracle WebCenter, the engagement platform powering exceptional experiences for customers, employees and partners, connects people and information by bringing together the most complete portfolio of portal, Web experience management, content, social, and collaboration technologies into a single integrated product suite. Oracle WebCenter also provides the foundation for Oracle Fusion Middleware and Oracle Fusion Applications to deliver a next-generation user experience.  To see the latest reports, webcasts and demonstrations about Oracle's web experience management solution, Oracle WebCenter Sites, please visit our Connected Customer Experience Resource Center.

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• What's the best way to manage error logging for exceptions?

  - by Peter Boughton

  Introduction If an error occurs on a website or system, it is of course useful to log it, and show the user a polite message with a reference code for the error. And if you have lots of systems, you don't want this information dotted around - it is good to have a single centralised place for it. At the simplest level, all that's needed is an incrementing id and a serialized dump of the error details. (And possibly the "centralised place" being an email inbox.) At the other end of the spectrum is perhaps a fully normalised database that also allows you to press a button and see a graph of errors per day, or identifying what the most common type of error on system X is, whether server A has more database connection errors than server B, and so on. What I'm referring to here is logging code-level errors/exceptions by a remote system - not "human-based" issue tracking, such as done with Jira,Trac,etc. Questions I'm looking for thoughts from developers who have used this type of system, specifically with regards to: What are essential features you couldn't do without? What are good to have features that really save you time? What features might seem a good idea, but aren't actually that useful? For example, I'd say a "show duplicates" function that identifies multiple occurrence of an error (without worrying about 'unimportant' details that might differ) is pretty essential. A button to "create an issue in [Jira/etc] for this error" sounds like a good time-saver. Just to re-iterate, what I'm after is practical experiences from people that have used such systems, preferably backed-up with why a feature is awesome/terrible. (If you're going to theorise anyway, at the very least mark your answer as such.)

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• Digital HD Transition

  - by Bill Evjen

  The HD Experience Roughly 53% of the viewing public has HD capable devices in their home 24% think they are watching HD while they have no subscription to any HD content Today’s HD Considerations Choices abound: format resolution – 720p, 1080i/p frame rates compression and wrapping audio compression and delivery metadata packaging, delivery, and usage content delivery protocols Metadata is going to be a part of the overall experience With emerging technologies: Super Hi-Vision (SHV, UHDTV 4320p), 3D HEVC/H.265, WEBM/VP8 HDBaseT, P2PTV Dolby Pulse/HE-AAC Industry standardization Metadata registration, packaging, and delivery standards Improved picture and sound quality is a logical next step but we need to also think about the end to end viewing experience including; 3D video and audio content Mixed-mode viewing to bring interactive and immersive experiences Content Transportability both on-to and off-of the aircraft High Definition Standardization Analog switch off around the world DTV transition completed: 17 countries DTV transition in progress: 45 countries The EU has mandated the end of 2012 as the final date for Analog Switch Off D-Cinema was standardized by SMPTE in 2006 Airlines are installing HD displays today Passengers are bringing their own devices now HD TV on airlines are getting bigger and bigger – bigger than SD was – now up to 23” Gray scale data input for color – 6 to 8 bit Contrast – 400 to 700 Backlit – LED Encryption – can it be the same for HD? PPV in the cabin?

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• General Availability: Simplified User Experience Design Patterns eBook

  - by ultan o'broin

  Karen Scipi (@karenscipi) writes: The Oracle Applications User Experience team is delighted to announce that our Simplified User Experience Design Patterns for the Oracle Applications Cloud Service eBook is available for free. Working with publishers McGraw-Hill, we're pleased to make the eBook available in EPUB (for use on Apple iOS devices), MOBI (ideal for Amazon Kindle), and PDF (for anything with Adobe Reader) versions. The Simplified User Experience Design Patterns for the Oracle Applications Cloud Service eBook We’re sharing the same user experience design patterns, and their supporting guidance on page types and Oracle ADF components that Oracle uses to build simplified user interfaces (UIs) for the Oracle Sales Cloud and Oracle Human Capital Management (HCM) Cloud, with you so that you can build your own simplified UI solutions. Click to register and download your free copy of the eBook Design patterns offer big wins for applications builders because they are proven, reusable, and based on Oracle technology. They enable developers, partners, and customers to design and build the best user experiences consistently, shortening the application's development cycle, boosting designer and developer productivity, and lowering the overall time and cost of building a great user experience. Developers use the eBook to build their own simplified UIs with Oracle ADF and Oracle JDeveloper Now, Oracle partners, customers and the Oracle ADF community can share further in the Oracle Applications User Experience science and design expertise that brought the acclaimed simplified UIs to the Cloud and they can build their own UIs, simply and productively too!

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• Making money from a custom built interpreter?

  - by annoying_squid

  I have been making considerable progress lately on building an interpreter. I am building it from NASM assembly code (for the core engine) and C (cl.exe the Microsoft compiler for the parser). I really don't have a lot of time but I have a lot of good ideas on how to build this so it appeals to a certain niche market. I'd love to finish this but I need to face reality here ... unless I can make some good monetary return on my investment, there is not a lot of time for me to invest. So I ask the following questions to anyone out there, especially those who have experience in monetizing their programs: 1) How easy is it for a programmer to make good money from one design? (I know this is vague but it will be interesting to hear from those who have experience or know of others' experiences). 2) What are the biggest obstacles to making money from a programming design? 3) For the parser, I am using the Microsoft compiler (no IDE) I got from visual express, so will this be an issue? Will I have to pay royalties or a license fee? 4) As far as I know NASM is a 2-clause BSD licensed application. So this should allow me to use NASM for commericial development unless I am missing something? It's good to know these things before launching into the meat and potatoes of the project.

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• Having a Proactive Patch Plan is the way to Go!

  - by user793553

  BUILDING A SUCCESSFUL PATCHING STRATEGY Make Patching Easy! Having a Patching Strategy for your E-Business Suite system is a great way to manage your system downtime, identify the proper resources needed to perform the necessary task and familiarizing yourself with the Patching Tools in EBS. Having a Proactive Patch Plan is the way to Go! Proactive Patching is a preventive measure allowing you to have a complete patching strategy when applying patches periodically. Oracle provides several tools to help you get started to set the foundation for a solid and proactive patching strategy in Note 313.1 - "Patching & Maintenance Advisor: E-Business Suite 11i and R12". It details all the steps and tooling available for the patching strategy along with the benefits. Among other things it covers the following: How to plan ahead for system downtime Patching Tools in E-Business Suite (Autopatch, OUI, OPatch) How to Identify Patches (RUPs, EBS Family Packs, Critical Patch Updates, etc) How to properly test your patching plan and move to Production Make sure you visit the New E-Business Patching Community! We encourage you to access the "E-Business Patching Community" prior to applying an E-Business Suite patch. Doing so will allow you to explore perspectives shared by industry peers, get real-world experiences with the patch, and benefit from known solutions and lessons learned. Additionally, Oracle Support engineers monitor discussion topics to help provide guidance and solutions for your E-Business Suite patching needs. This is a valuable opportunity to "Get Proactive" with the patching and maintenance of your E-Business Suite environment. Start now, and find fast, proactive resolutions before you begin. Related Articles: What's the Best Way to Patch an E-Business Suite Environment? Patch Wizard Utility

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• Impacting the Future through Collaboration at Alliance 14

  - by Jeb Dasteel-Oracle

  We’re hearing good things about the Alliance 14 conference held in Las Vegas by the Higher Education Users Group (HEUG) back in March. For those of you who aren’t familiar with Alliance 14 conferences, they are global events dedicated to enhancing and educating its members and the world on how higher educational institutions can utilize Oracle applications to change how they do business. The HEUG is an all-volunteer organization made up of individuals who collaborate with Oracle as part of the evolving higher education industry. Conference participants network with peers from other institutions (regionally and globally) to share the challenges; discuss solutions and ideas, and collaborate on HEUG strategic initiatives. The HEUG enables each institution to be a part of the ever-changing Oracle landscape. Watch the video below and hear directly from the attendees about their experience with Oracle and how being part of the HEUG has allowed them to  collaborate with one of their most importance resources... and with each other. Oracle is committed to fostering a strong and independent network of user groups worldwide. Currently over 900+ groups provide dynamic forums for customers to share information, experiences and expertise. If you’re interested in more information or joining an Oracle User Group, click and become part of a vibrant network of engaged users finding the best ways to get the most value from their Oracle investment and collaborating to provide a unified feedback voice to Oracle. Catch you next time, Jeb

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• How to promote an open-source project?

  - by Shehi

  First of all, I apologize if this is the wrong section of network to post this question. If it is, please feel free to move it to more appropriate location... Question: I would like to hear your ideas regarding the ways of open source projects being started and run. I have an open-source content management system project and here some questions arise: How should I act? Shall I come up with a viable pre-alpha edition with working front- and back-ends first and then announce the project publicly? Or shall I announce it right away from the scratch? As a developer I know that one should use versioning system like Git or SVN, which I do, no problems there. And the merit of unit-testing is also something to remember, which, to be frank, I am not into at all... Project management - I am a beginner in that, at best. Coding techniques and experiences such as Agile development is something I want to explore... In short, any ideas for a developer who is new to open-source world, is most welcome.

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• My Obligatory IPad Post

  - by mark.wilcox

  I've had my IPad for about a week now. So I thought I'd write some thoughts down based on my initial experiences. Here are my initial take-aways: 1 - Netflix OnDemand - I'm a movie junkie. I'm now more apt to just start a movie as background sound for my workday (I telecommute - so except for the occasional bark from my dog, it's awfully quiet here if I don't have something going). 2 - The Email Client is really nice and I'm as fast or faster typing when I have the wireless keyboard engaged. Even with onscreen keyboard - I'm already close to 75% of desktop speed 3 - The battery life is incredible - I think this is the first case where a mobile device actually under-promised on battery 4 - It totally has killed the notion of using a normal PC for my wife and mother-in-law - neither of which had wanted an iPhone/iPod Touch or really any Apple device until they got to play with my iPad. The concept of - instant on, easy to hold and touch-based navigation has them hooked. Heck, it has me hooked. My ultimate goal is to be able to have it at least replace the need to take my netbook with me on the road. I haven't had a chance to complete my testing on that front yet - between work, my wife traveling (for a change) and now my wife home sick - I haven't had time to just play with it. But so far my only regret - that I haven't already bought two more for everyone else in my family who wants to use mine. Posted via email from Virtual Identity Dialogue

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• Am I programming too slow?

  - by Jonn

  I've only been a year in the industry and I've had some problems making estimates for specific tasks. Before you close this, yes, I've already read this: http://programmers.stackexchange.com/questions/648/how-to-respond-when-you-are-asked-for-an-estimate and that's about the same problem I'm having. But I'm looking for a more specific gauge of experiences, something quantifiable or probably other programmer's average performances which I should aim for and base my estimates. The answers range from weeks, and I was looking more for an answer on the level of a task assigned for a day or so. (Note that this doesn't include submitting for QA or documentations, just the actual development time from writing tests if I used TDD, to making the page, before having it submitted to testing) My current rate right now is as follows (on ASP.NET webforms): Right now, I'm able to develop a simple data entry page with a grid listing (no complex logic, just Creating and Reading) on an already built architecture, given one full day's (8 hours) time. Adding complex functionality, and Update and Delete pages add another full day to the task. If I have to start the page from scratch (no solution, no existing website) it takes me another full day. (Not always) but if I encounter something new or haven't done yet it takes me another full day. Whenever I make an estimate that's longer than the expected I feel that others think that I'm lagging a lot behind everyone else. I'm just concerned as there have been expectations that when it's just one page it should take me no more than a full day. Yes, there definitely is more room for improvement. There always is. I have a lot to learn. But I would like to know if my current rate is way too slow, just average, or average for someone no longer than a year in the industry.

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• svcbundle for easier SMF manifest creation

  - by Glynn Foster

  One of the new features we've introduced in Oracle Solaris 11.1 is a new utility called svcbundle. This utility allows for the easy creation of Service Management Facility (SMF) manifests and profiles, allowing you to take advantage of the benefits of automatic application restart without requiring you to have full knowledge of the XML file format that is used when integrating with the SMF. Integrating into SMF is one of the easiest and most obvious ways to take advantage of some of the mission critical aspects of the operating system, but many customers were often finding the initial learning curve of creating an XML manifest to be too hard. With the release of Oracle Solaris 11 11/11, SMF had a more integral part to play as more and more system configuration was starting to use the SMF configuration repository for the backend storage. This provides a number of aspects, including the ability to carefully manage customized administrative configuration, site specific configuration, and vendor provided configuration at different layers, helping to preserve them during system update. I've written a new article, Using svcbundle to Create SMF Manifests and Profiles in Oracle Solaris 11, to give you a feel for the help we can provide in converting your applications over to SMF, or doing some site wide configuration using profiles. This is the first pass at creating such a tool, so we'd love to hear feedback of your experiences using it.

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• Constituent Experience Counts In Public Sector

  - by Michael Seback

    Businesses and government organizations are operating in an era of the empowered customer where service  and communication channels are challenged every day.  Consumers in the private sector have high expectations from purchasing gifts online, reading reviews on social sites, and expecting the companies they do business with to know and reward them.   In the Public Sector, constituents also expect government organizations to provide consistent and timely service across agencies and touch points.  Examples include requesting critical city services, applying for social assistance or reviewing insurance plans for a health insurance exchange. If an individual does not receive the services they need at the right time and place, it can create a dire situation – involving housing, food or healthcare assistance. Government organizations need to deliver a fast, reliable and personalized experience to constituents. Look at a few recent statistics from a Government focused survey: How do you define good customer service? 70 % improved services, 48% shortest time to provide information, 44% shortest time to resolve complaints What are ways/opportunities to improve customer service? 69% increased collaboration across agencies and 41% increased customer service channels Are you using data collected to make informed decisionsto improve customer service efforts? 39% data collection is limited, not used to improve decision making Source: Re-Imagining Customer Service in Government, 2012 Click here to see the highlights.  Would you like to get started – read Eight Steps to great constituent experiences for government.

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• Customer Experience Management for Retail 2.0 - part 2 / 2

  - by Sanjeev Sharma

  In the previous post, i discussed some of the key trends shaping up in the retail industry, their implications and the challenges facing retailers seeking to regain control of the buyer-seller relationship. Is Customer Experience Management the panacea for the ailing retailers who are now awakening to the power of the consumer? Quite honestly, customer acquisition, retention and satisfaction have been top of mind for retailers for quite some time now. The missing piece of this puzzle is bringing all those countless hours of strategy and planning to fruition. This is more of an execution gap than anything else. Although technology has made consumers more informed, more mobile and more social, customer experience is still largely defined by delivering on the following: Consistent experiences, whether shopping online or offline Personalize-able interaction ("mass market" sounds good as an internal strategy but not when you are a buyer!) Timely order fulfillment, if not pro-active notification of delays Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning.

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• Oracle Customer Experience (CX) Solutions Make Retailers Merry

  - by Tuula Fai

  Tis the season to be jolly. If you’re a retailer, your level of jolliness depends on sales. So you watch trends like U.S. store traffic increasing 3.5% to 308 million on Black Friday but sales actually falling 1.8% to $11.2 billion. Fortunately, by the end of November, retail sales were up 3.7% over the previous year, thanks to life recovering after Hurricane Sandy. And online sales topped $1 billion for the first time ever! Who are the companies improving their sales online? They are big names like Walgreen’s Drugstore.com, Nordstrom’s HauteLook, and Intuit. More importantly, how are they doing it? They use cutting-edge business practices enabled by Oracle’s CX Cloud Service & Support solutions to: Increase conversions rates and order sizes (Customer Acquisition) Enhance customer satisfaction and loyalty (Customer Retention) Reduce contact center costs and improve agent productivity (Operational Efficiency). Acquisition + Retention + Operational Efficiency = Sustainable Growth and Profits. That’s the magic formula for retail customer service success. Don’t take our word for it. Look at the results of these Oracle customers: Walgreen’s Drugstore—30% sales conversion rate on chat sessions with 20% increase in shopping cart size Nordstrom’s HauteLook—40,000+ interactions per month—20% growth over last year— efficiently managed by 40 agents, with no increase in IT costs Intuit—50% increase in customer satisfaction and 70% decrease in cost per interaction Using Oracle’s CX Cloud & Service solutions, these retailers deliver consistent, relevant, and personalized experiences across all touchpoints, including social, mobile, and web. Their ability to connect with customers anytime, anywhere—providing the right answer at the right time—helps them create a defensible advantage in the marketplace. Want to learn more? Please visit http://www.oracle.com/goto/cloudlaunchpad for free resources on delivering exceptional customer service in the Cloud. Also, watch our YouTube channel to learn more about seamless multichannel retail and Winston Furnishings’ exceptional customer experience.

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• Web Services and code lists

  - by 0x0me

  Our team heavily discuss the issues how to handle code list in a web service definition. The design goal is to describe a provider API to query a system using various values. Some of them are catalogs resp. code lists. A catalog or code list is a set of key value pairs. There are different systems (at least 3) maintaining possibly different code lists. Each system should implement the provider API, whereas each system might have different code list for the same business entity eg. think of colors. One system know [(1,'red'),(2,'green')] and another one knows [(1,'lightgreen'),(2,'darkgreen'),(3,'red')] etc. The access to the different provider API implementations will be encapsulated by a query service, but there is already one candidate which might use at least one provider API directly. The current options to design the API discussed are: use an abstract code list in the interface definition: the web service interface defines a well known set of code list which are expected to be used for querying and returning data. Each API provider implementation has to mapped the request and response values from those abstract codelist to the system specific one. let the query component handle the code list: the encapsulating query service knows the code list set of each provider API implementation and takes care of mapping the input and output to the system specific code lists of the queried system. do not use code lists in the query definition at all: Just query code lists by a plain string and let the provider API implementation figure out the right value. This might lead to a loose of information and possibly many false positives, due to the fact that the input string could not be canonical mapped to a code list value (eg. green - lightgreen or green - darkgreen or both) What are your experiences resp. solutions to such a problem? Could you give any recommendation?

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• Software development company business plan

  - by Navi

  I apologize in advance if this is the wrong forum for this question, so please forward me to the right place. I have about 10 years professional experience as software developer. Mostly on the Java platform doing server side programs. I have picked up a bit of Linux skills on the way as well. I know HTML and Javascript, so I can make a website that would not be too ugly, but I am not going to win any prizes with it. In fact I think I am pretty terrible in the user interface department. My initial plan is to do Android development. I read a few Android books and tried making a few apps. Since it is Java based I think I got the technical side down. Lately I have been thinking about iphone and Mac development, because of the relevant app store/development programs. The trouble is I don't know Objective C. As a side question, how long would it take me to become proficient in Objective C? Considering that I am working on my own and could hire somebody to help me for a short time for low wages if necessary what are my options? What are the pro and cons of the development programs app stores of Android and Apple? Which development/app stores are out there beside the ones I mentioned? Do you think it is necessary to find funds to get me started or should I just use my savings? If you have positive/negative experiences in a similar situations can you please share them? Thanks for your help.

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• How to justify rewriting/revamping legacy software in a business case?

  - by sxthomson

  I work for a great little software company which makes good revenue from our main software package. The problem for me is that it's almost unmaintainable. It's written in Delphi 7 (has upgraded versions over time) and has been worked on by a lot of developers over the past 20 or so years. The software lacks any meaningful architecture - there's no object orientation whatsoever, horrible amounts of cyclical dependencies and an over-reliance on global variables to name just a few things. Another huge thing for me is Delphi 7 does NOT support 64-bit. The problem here for me is that my management team don't care about technical things, they want to know why they should care. Obviously that's expected, so what I'm asking here is for some guidance, or tales, or pitfalls about this kind of thing. There's a few things I would love to include, namely for me, the length of time taken to debug/write a feature in "legacy" code, versus coherent, well structured OO code. Does anyone know of any blog posts or the like where this is talked about? For us in the company this is a huge reason. Despite being decent developers we feel like writing a new feature is just piling more rubbish on top. On top of that, even for me who has a decent level of understanding of the code, changing things is infuriating - a small change can have a ridiculous domino effect. Anyone have any experiences they'd like to share?

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