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  • Single Responsibility Principle Implementation

    - by Mike S
    In my spare time, I've been designing a CMS in order to learn more about actual software design and architecture, etc. Going through the SOLID principles, I already notice that ideas like "MVC", "DRY", and "KISS", pretty much fall right into place. That said, I'm still having problems deciding if one of two implementations is the best choice when it comes to the Single Responsibility Principle. Implementation #1: class User getName getPassword getEmail // etc... class UserManager create read update delete class Session start stop class Login main class Logout main class Register main The idea behind this implementation is that all user-based actions are separated out into different classes (creating a possible case of the aptly-named Ravioli Code), but following the SRP to a "tee", almost literally. But then I thought that it was a bit much, and came up with this next implementation class UserView extends View getLogin //Returns the html for the login screen getShortLogin //Returns the html for an inline login bar getLogout //Returns the html for a logout button getRegister //Returns the html for a register page // etc... as needed class UserModel extends DataModel implements IDataModel // Implements no new methods yet, outside of the interface methods // Haven't figured out anything special to go here at the moment // All CRUD operations are handled by DataModel // through methods implemented by the interface class UserControl extends Control implements IControl login logout register startSession stopSession class User extends DataObject getName getPassword getEmail // etc... This is obviously still very organized, and still very "single responsibility". The User class is a data object that I can manipulate data on and then pass to the UserModel to save it to the database. All the user data rendering (what the user will see) is handled by UserView and it's methods, and all the user actions are in one space in UserControl (plus some automated stuff required by the CMS to keep a user logged in or to ensure that they stay out.) I personally can't think of anything wrong with this implementation either. In my personal feelings I feel that both are effectively correct, but I can't decide which one would be easier to maintain and extend as life goes on (despite leaning towards Implementation #1.) So what about you guys? What are your opinions on this? Which one is better? What basics (or otherwise, nuances) of that principle have I missed in either design?

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  • ArchBeat Link-o-Rama for November 16, 2012

    - by Bob Rhubart
    X.509 Certificate Revocation Checking Using OCSP protocol with Oracle WebLogic Server 12c | Abhijit Patil Abhijit Patil's article focuses on how to use X.509 Certificate Revocation Checking Functionality with the OCSP protocol to validate in-bound certificates. Although this article focuses on inbound OCSP validation using OCSP, Oracle WebLogic Server 12c also supports outbound OCSP validation. Leveraging Oracle Scorecard and Strategy Management for Everyday BI Needs "Oracle Scorecard and Strategy Management (OSSM) is built-upon the premise that a scorecard system should not be separate from the BI system, like many comparable tools are today," says author Kevin McGinely. "Instead of a separate application with its own data, its own data definitions, and its own front-end, Oracle made the choice to integrate OSSM directly into OBIEE." Applying BI for personal productivity recognition and gamification | Capgemini Oracle Blog "It is quite obvious that if you want people to participate you need an appealing and intuitive user interface," says Capgemini's Henk Vermeulen in this interesting exploration of gamification in the enterprise. Build and release OSB projects with Maven | Edwin Biemond "With Maven we are able to build and deploy OSB projects," says Oracle ACE Edwin Biemond. "The artifacts generated by Maven called snaphosts and releases can be automatically uploaded to a software repository. These versioned OSB jars can then be downloaded by the OSB Servers and deployed." Biemond shows you how in this detailed technical post. ADF Generator for Dynamic ADF BC and ADF UI | Andrejus Baranovskis Oracle ACE Director Andrejus Baranovskis' post is an extension of his OOW12 presentation, "Oracle ADF Implementations Around the Globe: Best Practices," and includes the sample application he promised to share. Service-oriented organizations have a head start in the cloud race | ZDNet ZDNet SOA blogger Joe McKendrick offers a snapshot of a recent report Forrester analyst James Staten. Oracle Fusion Middleware Security: X509 Fallback to Form | Debasish BhattacharyaOracle Fusion Middleware A-Team architect Debasish Bhattacharya shares a solution that resulted from brainstorming with colleagues Chris Johnson and Brian Eidelman. "The solution is not very difficult," says Bhattacharya, "though it needs some additional configurations and coding." It's all presented in this detailed post. Agile Architecture | David Sprott "There is ample evidence that Agile Architecture is a primary contributor to business agility, yet we do not have a well understood architecture management system that integrates with Agile methods," observes David Sprott in this extensive post. Thought for the Day "Operating systems are like underwear — nobody really wants to look at them." — Bill Joy Source: SoftwareQuotes.com

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  • Conflict between Change Control and ASL Mapping

    - by Jie Chen
    Yesterday I got one strange report that on Agile 9.3.1.2, adding a Supplier into Item's Supplier tab will always remove all the data from Item.PageTwo.MultiList01 field which is assigned to a User Group list. The detailed problem description is like below. In JavaClient, MultiList01 attribute on Parts class's PageTwo tab is enabled and assigned with User Group list. On WebClient, user created a new Part and assign MultiList01 with two UserGroups: "Global User Group Test1" and "Personal Group_Test1". Then go to Suppliers tab to add three Suppliers. Switch back to Part's TitleBlock, will see MultiList01 loses the User Group data. To confirm if MultiList01 really loses the data or it saves with other wrong data, I need to check the database and find strange data that MultiList01 saves wrong data ",7976911,7976907,7976959,", which are exactly the ID of these three Suppliers. Then I can suspect the Supplier attribute on Suppliers tab must be mapped to MultiList01. However when I check Supplier in JavaClient, the "ASL mapped to" is blank. More interesting thing is the database clearly shows Supplier attribute (Base ID =2000004219) is mapped to 2090, which is PageTwo.MultiList01 Base ID. Till now, we can get a conclusion that Supplier data is really mapped to MultiList01, though we assign MultiList01 to User Group list and Supplier does not set "ASL mapped to". It must be another function which overrides "ASL mapped to" visibility in JavaClient with high priority. That is the "Change Controlled" function. We immediately see "ASL mapped to" with value "MultiList01" when we disable Change Controlled for Multilist01 If one attribute is Change Controlled, Supplier data cannot be mapped to this attribute theoretically because Supplier could be dynamically modified by users, not by Changes. In real situation of Agile 9.3.1.2, it could be a Code Defect. We can imagine the scenario customer met. He setup Parts.PageTwo.Multilist01 assigned with Supplier list, then in Parts.Suppliers.Supplier attribute, he set "ASL mapped to" to "Multilist01". Later company business is changed, so he set Multilist01 with Change Controlled and re-assign with User Group list. He forgot to remove "ASL mapped to" before he did modifications to Multilist01. Finally we know the solution, it depends on real business. If still need to mapping Supplier to Parts.PageTwo attribute, should modify "ASL mapped to" to other one attribute which already has assigned with Suppliers list. If do not need "ASL mapped to" function, should delete the data from database level. We cannot do it from JavaClient UI. delete propertytable where id in (select p.id from propertytable p, nodetable n where p.parentid =n.id and n.inherit=2000004219 and propertyid=794)

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  • 6 Ways to Modernize Your Customer Experience

    - by Mike Stiles
    If customers have changed, if the way they research and shop have changed, if their expectations have changed, if their ability to act on dissatisfaction has changed, but your customer experience has NOT changed, what was once “good enough” may now be crippling. Well, the customer has changed, and why wouldn’t they? You’ve probably changed too in your role as consumer. There’s more info available, it’s easier to get, there’s more choice, you’re more mobile, you’re more connected, it’s easier to buy, and yes, it’s easier to switch brands if experiences don’t meet your now higher expectations. Thanks to technological advances, we as marketers can increasingly work borderline miracles. But if we’re still not adamantly adopting customer centricity, and if we aren’t making the customer experience paramount amongst business goals, the tech is wasted. A far more modern customer experience is called for. Here are 6 ways to get there: 1. Modern Marketing: Marketing data is aggregated and targeted to the right customers, who are getting personal, relevant communications. In return, you’re getting insight that finally properly attributes revenue to your marketing efforts. 2. Modern Selling: Demand is being driven across all channels with modern selling tools. Productivity is up thanks to coordinated communication and selling, and performance is ever optimized using powerful analytics. 3. Modern CPQ: You’re cross-selling and upselling more effectively since reps and channel partners have been empowered with the ability to quickly, automatically generate 100% accurate, customer-friendly quotes complete with price controls and automated approvals. 4. Modern Commerce: You’re leveraging data and delivering personalized, targeted digital experiences to everyone. You’re attracting more visitors, and you’re able to scale and keep up with the market and control the experience. 5. Modern Service: You’re better serving your customers by making it easier for them to engage with your brand, plus you’re lowering your costs by increasing agent and tech support efficiencies. 6. Modern Social: You’re getting faster, deeper, more accurate insights from social and turning content around faster, which then goes out to the right people at the right time in the right place. You’ve also gotten proactive in your service, and customers love that. For far too many brands, the buying journey of Need, Research, Select, Buy, Use, Recommend across the multiple connect points of Social, Mobile, Store, Call Center, Site, Ecommerce is a disconnected mess. Oracle’s approach to CX is to connect every interaction your customer has with your brand, avoiding the revenue losses lousy customer experiences bring. How important is the experience to customers? 94% are willing to pay more of their hard-earned money to have better ones, while a meager 1% say they get the good, consistent experiences they expect. Brands, your words aren’t as loud anymore, so your actions as they relate to customer experience are going to have to do the talking. @mikestiles @oraclesocialPhoto: Julien Tromeur, freeimages.com

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  • Send an E-mail Quickly with the GmailThis! Bookmarklet

    - by Asian Angel
    Sometimes you need to send out a quick e-mail for a project that you are working on, something really important that you just remembered, or perhaps just a note to yourself. If you use Gmail and like keeping things simple then join us as we look at the GmailThis! Bookmarklet. GmailThis! in Action To get set up all that you need to do is visit the webpage (link provided below) and drag the bookmarklet to your “Bookmarks Toolbar”. For our example we decided to go with the “personal note” approach. As you can see here we selected/highlighted a portion of the text and then clicked on our new bookmarklet. The bookmarklet will automatically copy and paste the name of the webpage, the URL, and any text that you selected/highlighted into the new e-mail. A nice feature that we liked was that it opened in a new temporary window to help focus on composing our letter. This is what you will see when you have finished your letter and clicked “Send”. The window will automatically close itself after a few seconds so that you do not even have to worry with it afterwards. Looking at our “Inbox” there is our new e-mail looking oh so nice. Conclusion If you need to send out a quick e-mail using your Gmail account then this bookmarklet makes it as quick and simple as possible. This is definitely one to add to your bookmarklets collection. Links Get the GmailThis! Bookmarklet for your browser Similar Articles Productive Geek Tips How to Send and Receive Hotmail from Your Gmail AccountShare Your Favorite Webpages with the AddThis BookmarkletPower Up and Manage Your Windows Send To Menu with Send To ToysTurn off New Mail Notification for PocoMail Junk Mail FolderCreate an Email Template in Outlook 2003 TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Monitor Applications With Kiwi LocPDF is a Visual PDF Search Tool Download Free iPad Wallpapers at iPad Decor Get Your Delicious Bookmarks In Firefox’s Awesome Bar Manage Photos Across Different Social Sites With Dropico Test Drive Windows 7 Online

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  • What can I do to make sure my code gets maintained in a developer light environment?

    - by asjohnson
    I am a contract data analyst, so I bounce between jobs every 3-6 months, which I find to be a good fit for me, but it leads to some problems when it comes to coding. I mostly do statistics (I've asked a similar question on cross validated, but the answers there are not relevant here), but I have also found out that the business world loves excel and loves copying and pasting the same thing over and over again even more. This led me to learn how to write VBA scripts and then VB.NET programs to automate as many of these reports as I can. I am certain my programs are not the most elegant, but I put a good bit of effort into making sure they work under as many cases as I can test, I add in exceptions and try to code so the program can handle changes in the files that it processes, but there is a limit, if you remove a huge portion of the data, there is a good chance my program is going to trip up, which I accept will inevitably happen. Usually a pretty minor change in the code fixes the problem and I do try and comment my code and make it readable under the assumption that some other person will have to read it some day. My problem is that I generally get put on teams of folks with essentially no experience with programming (like VBA would be a huge stretch for anyone I work directly with). I am wondering what I should be doing as the person that wrote the code to do my best to keep it maintained. I have two approaches in mind (outlined next), but would be very happy to get any advice. Solution 1: Find the more tech savvy coworkers and run them through the programs and what basic changes can be made. Honestly automating excel is about as easy as it can get when it comes to programming, so I feel like I could teach someone the basics of maintaining it pretty quick. Solution 2: Get in touch with the IT department and show them what is going on and maybe they will be able to help. The problem here is that the IT department is constantly swamped (as I'm sure many of you know) and I feel like kind of a jerk for dumping more things on them. I do leave my personal email address with places and am willing to answer quick questions via email, but I view the need for more exhaustive maintenance as something of an inevitability and would like to make sure I do my due diligence to make sure it gets done. I imagine some combination of the two approaches outlined there, but is there any kind of heads up I should give IT? I feel like I would be annoyed if I started getting requests to fix a program that I had never seen from some random guy that is no longer there.

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  • Enterprise Service Bus (ESB): Important architectural piece to a SOA or is it just vendor hype?

    Is an Enterprise Service Bus (ESB) an important architectural piece to a Service-Oriented Architecture (SOA), or is it just vendor hype in order to sell a particular product such as SOA-in-a-box? According to IBM.com, an ESB is a flexible connectivity infrastructure for integrating applications and services; it offers a flexible and manageable approach to service-oriented architecture implementation. With this being said, it is my personal belief that ESBs are an important architectural piece to any SOA. Additionally, generic design patterns have been created around the integration of web services in to ESB regardless of any vendor. ESB design patterns, according to Philip Hartman, can be classified in to the following categories: Interaction Patterns: Enable service interaction points to send and/or receive messages from the bus Mediation Patterns: Enable the altering of message exchanges Deployment Patterns: Support solution deployment into a federated infrastructure Examples of Interaction Patterns: One-Way Message Synchronous Interaction Asynchronous Interaction Asynchronous Interaction with Timeout Asynchronous Interaction with a Notification Timer One Request, Multiple Responses One Request, One of Two Possible Responses One Request, a Mandatory Response, and an Optional Response Partial Processing Multiple Application Interactions Benefits of the Mediation Pattern: Mediator promotes loose coupling by keeping objects from referring to each other explicitly, and it lets you vary their interaction independently Design an intermediary to decouple many peers Promote the many-to-many relationships between interacting peers to “full object status” Examples of Interaction Patterns: Global ESB: Services share a single namespace and all service providers are visible to every service requester across an entire network Directly Connected ESB: Global service registry that enables independent ESB installations to be visible Brokered ESB: Bridges services that are reluctant to expose requesters or providers to ESBs in other domains Federated ESB: Service consumers and providers connect to the master or to a dependent ESB to access services throughout the network References: Mediator Design Pattern. (2011). Retrieved 2011, from SourceMaking.com: http://sourcemaking.com/design_patterns/mediator Hartman, P. (2006, 24 1). ESB Patterns that "Click". Retrieved 2011, from The Art and Science of Being an IT Architect: http://artsciita.blogspot.com/2006/01/esb-patterns-that-click.html IBM. (2011). WebSphere DataPower XC10 Appliance Version 2.0. Retrieved 2011, from IBM.com: http://publib.boulder.ibm.com/infocenter/wdpxc/v2r0/index.jsp?topic=%2Fcom.ibm.websphere.help.glossary.doc%2Ftopics%2Fglossary.html Oracle. (2005). 12 Interaction Patterns. Retrieved 2011, from Oracle® BPEL Process Manager Developer's Guide: http://docs.oracle.com/cd/B31017_01/integrate.1013/b28981/interact.htm#BABHHEHD

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  • Mobile Apps: An Ongoing Revolution

    - by Steve Walker
    a guest post from Suhas Uliyar, VP Mobile Strategy, Product Management, Oracle The rise of smartphone apps have proved transformational for businesses, increasing the productivity of employees while simultaneously creating some seriously cool end user experiences. But this is a revolution that is only just beginning. Over the next few years, apps will change everything about the way enterprises work as well as overhauling the experiences of customers. The spark for this revolution is simplicity. Simplicity has already proved important for the front-end of apps, which are now often as compelling and intuitive as consumer apps. Businesses will encourage this trend, both to further increase employee productivity and to attract ‘digital natives’ (as employees and customers). With the variety of front-end development tools available already, this should be a simple mission for developers to accomplish – but front-end simplicity alone is not enough for the enterprise mobile revolution. Without the right content even the most user-friendly app is useless. Yet when it comes to integrating apps with ‘back-end’ systems to enable this content, developers often face a complex, costly and time-consuming task. Then there is security: how can developers strike a balance between complying with enterprise security policies and keeping the user experience simple? Complexity has acted as a brake on innovation, with integration and security compliance swallowing enterprise resources. This is why the simplification of integration, security and scalability is so important: it frees time and money for revolutionary innovation. The key is to put in place a complete and unified SOA integration platform that runs across the entire enterprise and enables organizations to easily integrate and connect applications across IT environments. The platform must also be capable of abstracting apps from the underlying OS and enabling a ‘write-once, run- anywhere’ capability for mobile devices - essential for BYOD environments and integrating third-party apps. Mobile Back-end-as-a-Service can also be very important in streamlining back-end integration. Mobile services offered through the cloud can simplify mobile application development with a standard approach to dealing with complex server-side programming and integration issues. This allows the business to innovate at its own pace while providing developers with a choice of tools to speed development and integration. Finally, there is security, which must be done in a way that encourages users to make the most of their mobile devices and applications. As mobile users, we want convenience and that is why we generally approve of businesses that adopt BYOD policies. Enterprises can safely encourage BYOD as they can separate, protect, and wipe corporate applications by installing a secure ‘container’ around corporate applications on any mobile device. BYOD management also means users’ personal applications and data can be kept separate from the enterprise information – giving them the confidence they need to embrace the use of their devices for corporate apps. Enterprises that place mobility at the heart of what they do will fundamentally transform their businesses and leap ahead of the competition. As businesses take to mobile platforms that simplify integration, security and scalability we will see a blossoming of innovation that will drive new levels of user convenience and create new ways of working that we are only beginning to imagine.

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  • Architects, Leadership, and Influence

    - by Bob Rhubart
    Technical expertise is a given for architects. In addition to solid development experience, extensive knowledge of technical trends, tools, standards, and methodolgies (not to mention business accumen) provides the foundation for the decisions the architect must make in the effort to get all the pieces to work together. But even superior technical chops can't overcome a lack of leadership. Leadership is about influence: the ability to effectively communicate — to sell your ideas and defend your decisions in a manner that affects the decisions of the people around you. Leadership and influence are especially important in situations in which the architect may not have the authority to simply tell people what to do. And even when the architect has that kind of authority, influential leadership can mean the difference between gaining real buy-in and support from colleagues and stakeholders, and settling for their grudging acceptance (or worse). Guess which outcome is likely to produce the best results. In a previous post I presented some examples of the kind of criticism that is leveled at architects, a great deal of which can be attributed to a lack of leadership and influence on the part of the targets of that criticism. So it was serendipitous that I recently ran across a post on the Harvard Business Review blog written by Chris Musselwhite and Tammie Plouffe. That post, When Your Influence Is Ineffective, includes this: [I]nfluence becomes ineffective when individuals become so focused on the desired outcome that they fail to fully consider the situation. While the influencer may still gain the short-term desired outcome, he or she can do long-term damage to personal effectiveness and the organization, as it creates an atmosphere of distrust where people stop listening, and the potential for innovation or progress is diminished. The need to "see the big picture" is a grossly reductive assesement of the architect's responsibilities — but that doesn't mean it's not true. That big picture perspective must encompass both the technological elements of the architecture and the elements responsible for implementing those technologies in compliance with the prescribed architecture. Technologies may be tempermental, but they don't have personalities or egos, and they are unlikely to carry a grudge — not yet, anyway (Hello, Skynet!).  Effective leadership and the ability to influence people can help to ensure that all the pieces fit and that they work together, today and tomorrow.

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  • Dealing with coworkers when developing, need advice [closed]

    - by Yippie-Kai-Yay
    I developed our current project architecture and started developing it on my own (reaching something like, revision 40). We're developing a simple subway routing framework and my design seemed to be done extremely well - several main models, corresponding views, main logic and data structures were modeled "as they should be" and fully separated from rendering, algorithmic part was also implemented apart from the main models and had a minor number of intersection points. I would call that design scalable, customizable, easy-to-implement, interacting mostly based on the "black box interaction" and, well, very nice. Now, what was done: I started some implementations of the corresponding interfaces, ported some convenient libraries and wrote implementation stubs for some application parts. I had the document describing coding style and examples of that coding style usage (my own written code). I forced the usage of more or less modern C++ development techniques, including no-delete code (wrapped via smart pointers) and etc. I documented the purpose of concrete interface implementations and how they should be used. Unit tests (mostly, integration tests, because there wasn't a lot of "actual" code) and a set of mocks for all the core abstractions. I was absent for 12 days. What do we have now (the project was developed by 4 other members of the team): 3 different coding styles all over the project (I guess, two of them agreed to use the same style :), same applies to the naming of our abstractions (e.g CommonPathData.h, SubwaySchemeStructures.h), which are basically headers declaring some data structures. Absolute lack of documentation for the recently implemented parts. What I could recently call a single-purpose-abstraction now handles at least 2 different types of events, has tight coupling with other parts and so on. Half of the used interfaces now contain member variables (sic!). Raw pointer usage almost everywhere. Unit tests disabled, because "(Rev.57) They are unnecessary for this project". ... (that's probably not everything). Commit history shows that my design was interpreted as an overkill and people started combining it with personal bicycles and reimplemented wheels and then had problems integrating code chunks. Now - the project still does only a small amount of what it has to do, we have severe integration problems, I assume some memory leaks. Is there anything possible to do in this case? I do realize that all my efforts didn't have any benefit, but the deadline is pretty soon and we have to do something. Did someone have a similar situation? Basically I thought that a good (well, I did everything that I could) start for the project would probably lead to something nice, however, I understand that I'm wrong. Any advice would be appreciated, sorry for my bad english.

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  • How to run a local and external website on same computer with 2 NIC's, 2 Routers and 3 seperate networks?

    - by CandN
    Hello and hopefully I can get some answers to my question, though I think I'm making it more complicated for myself than it has to be. My business is a used auto dealership, and I'm in the process of connecting it to the world - via ethernet from the business server [running Xubuntu] to the ISP's ethernet router/modem, so that I can host our own website (no more than 5-10 people probably visiting at any time - mainly paying their bill), as well as set up a web based internal-intranet site - via DD-WRT Router on the 2nd NIC on the business server - that'll be accessed over Wifi from employees personal devices. On the other end of this is trying to offer free wifi to customers that is completely seperate of the 2 mentioned above networks. Quick Rundown: 1. Web Site for Customers to access. I'm going to use no-ip.org for DNS for the moment being, so I'll have a site that customers can access from anywhere in the world at "mybiz.no-ip.org". This will be forwarded to NIC #1 on the server, possibly at an address like "108.69.." as its being provided an IP from the ISP's modem/router, that is from Time Warner, and they allow NO! configuration options. Web Site for employees to access. I'm trying not to use the server too much as a desktop, only for critical situations, so having a backend thats seperate from the front-facing website is critical. This will be the DD-WRT router hardwired into NIC #2 on the server. This WiFi will be password accessible. Public WiFi for customers. The DD-WRT can seperate networks if I'm correct, I just can't seem to understand how to seperate the 2 and still have internet access on both. I've done it before, but the "Public" wifi (with no password set to connect) kept dropping the connection like a problem was happening that I couldn't figure out. So if I could do a little drawing, this is how it would/should possibly look. ISP -- [Sends Public Facing IP of 108.69.*.1/8] -- ISP Modem Router ISP Modem Router (Ethernet Only) -- [Gives Private IP 108.69.*.2] -- Server NIC #1 Server NIC #1 -- [Gives Private IP 108.69.*.3] -- DD-WRT Router DD-WRT Router -- [DHCP Enabled Giving IP's 172.16.0.0/16] -- Employees Network | | --------- [DHCP Enabled Giving IP's 192.168.1.0/24] -- Public WIFI Hope it's not too confusing, but it anyone could give me some good direct tutorials on how to accomplish this, or if YOU know, then it'll be alot of help. Thanks to all in advance. Need anything else to be explained? Don't hesitate to ask! *Using The LAMP stack with Webmin/VirtualMin -Customer site is located in /var/www2/ -Private Employees site is located in /var/www/ Using no-ip.org's dynamic client updater

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  • I'm a C Programmer, but I can't find a comfortable environment to work in

    - by Jesse Brands
    Hello everyone, Last time I asked a question, I was having issues dealing with Java which I had to do for a course work. I generally use C for my development work - especially personal projects - and I've grown up in what is pretty much a Linux/UNIX world. In this world, it was easy to use C, you had your C compiler (GCC is excellent in that regard) and a wealth of tools such as the command line and vi/emacs/whatever-you-got. However, that was all that I really liked about Linux/UNIX. It really fitted well with the C language; nowadays, I'm somewhat forced into Windows/Mac OS X for most of my work. C seems poorly supported on a mac for starters, there's no GUI API to use and pretty much you get forced into Obj-C. This is not a problem, I like Objective-C, but it's another language I have to learn. Now coming to Windows. Why does everything about Windows Development try to scare me away? It's basically come down to: USE C# AND .NET OR DIE. I don't like C#, I like C, they are fundamentally different. Yet when I make a Windows Forms application in MSVC++ (I know that's not C), I get a main function riddled with weird things I've never heard of before, along with a poor, barely-compliant C/C++ compiler. What am I to do when I just want to program in C, make applications that look and feel like native Windows applications (I am a sucker for aesthetics, and I'm not looking to make something cross-platform. I just want it to work on Windows, and look as native as possible.). C++ is a fine alternative, but it really looks like the only way to make a decent, native feeling Windows application, is to use C#. Am I missing something here? I'd rather not use CYGWIN. Like I said, I want people to install the program, and it should just work out of the box on Windows 7. Program in question involves a Media Player, if anyone is curious what I'm targetting at. Anyone who had the same experiences who can help me out? How can I code something in ANSI C and still have a native feel?

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  • Need help identifing what resources (eg. In MIT OpenCourseWare) can help me prepare for a test [closed]

    - by jiewmeng
    I am entering uni soon. I can sit for a placement test to see if I elegible for exemptions. The details are http://www.comp.nus.edu.sg/undergraduates/TestScope11_12.html Or CS2100 Computer Organisation (please click title) The objective of this module is to familiarise students with the fundamentals of computing devices. Through this module students will understand the basics of data representation, and how the various parts of a computer work, separately and with each other. This allows students to understand the issues in computing devices, and how these issues affect the implementation of solutions. Topics covered include data representation systems, combinational and sequential circuit design techniques, assembly language, processor execution cycles, pipelining, memory hierarchy and input/output systems. Recommended Textbooks Digital Design: Principles and Practices [DDPP] by John F. Wakerly, Prentice-Hall. ISBN 0-13-324500-4. Computer Organizations and Design (The hardware/software interface) by David A. Patterson and John L. Hennessy. CS2105 Introduction to Computer Networks (please click title) This course aims to provide a broad introduction to computer networks and some appreciations of network application programming. It covers a range of topics including basic data communication and computer network concepts, protocols, networked computing concepts and principles, network applications development and network security. The emphasis of teaching is on the working principles and application of computer networks. As an integral part of the course, tutorials and practical assignments enforcing learning will also be given. These assignments provide an early exposure in network application programming and they should be able to complete by using personal computers and school's network facilities. Topics included: An overview of computer networks and the Internet Basic data communications Application layer Transport layer Network layer and routing Link layer and local area networks Recommended Textbook James F. Kurose & Keith W. Ross, Computer networking: A top-down approach featuring internet, Addison Wesley, 2001 I am wondering what resources eg. MIT OpenCourseWare or other universities resources are available to help he perpare for these particular modubles. I am thinking does the Networking one look like CCNA? The computer oragization. Its like electronics, assembly etc? I learnt some electronics in Poly but looking at the sample papers, uni looks very different... I have about 1 month to prepare if I want any chance of exempting from these modules :) any help?

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  • What Counts for a DBA: Passion

    - by drsql
    One of my first questions, when interviewing for a DBA/Programmer position, is always: “Why do you want this job?” The answers I receive range from cheesy hyperbole (“I want to enhance your services with my vast knowledge”) to deadpan realism (“I have N kids who all have a hole in the front of their face where food goes"). Both answers are fine in their own way, at least displaying some self-confidence, humour and honesty, but once in a while, I'll hear the answer that is music to me ears... “I LOVE DATABASES!” Whenever I hear it, my nerves tingle in hopeful anticipation; have I found someone for whom working with database isn't just a job, but a passion? Inevitably, I'm often disappointed. What initially seemed like passion turns out to be rather shallow enthusiasm; the person is enthusiastic about working with databases in the same way he or she might be about eating a bag of Cajun spiced kettle chips; enjoyable, but not something to think about too deeply or take too seriously. Enthusiasm comes, and enthusiasm goes. I've seen countless technical forum users burst onto the scene in a blaze of frantic question-answering, only to fade away within days, never to be heard from again. Passion, however, is more of a longstanding commitment. The biographies of the great technologists and authors of the recent past are full of the sort of passion and engrossment that lead a person to write a novel non-stop for a fortnight with no sleep and only dog food to eat (Philip K. Dick), or refuse to leave the works of the first tunnel under the Thames, even though it was flooded (Brunel). In a similar (though more modest) way, my passion for working with databases has led me to acts that might cause someone for whom it was "just a job" to roll their eyes in disbelief. Most evenings you're more likely to find me reading a database book than watching TV. I've spent hundreds of hours of my spare time writing blogs and articles (some of which are only read by tens of people); I've spent hundreds of dollars travelling to conferences, paying my own flight and hotel expenses, so that I can share a little of what I know, and mix with some like-minded people. And I know I'm far from alone in this, in the SQL Server community. Passion isn't everything, of course, and it isn't always accompanied by any great skill, but in almost every case, that skill can be cultivated over time. If you are doing what you are passionate about, work turns into more than just a way to feed your kids; it becomes your hobby, entertainment, and preoccupation. And it is this passion that gives a DBA the obsessive stubbornness, the refusal to be beaten by even the most difficult problem, which is often so crucial. A final word of warning though: passion without limits can turn weird. Never let it get in the way of your wife, kids, bills, or personal hygiene.

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  • Saddling your mountain lion with JDeveloper

    - by Blueberry Coder
    Last October, Apple released Java Update 2012-006. This patch brought the Apple-provided JDK for OS X Lion v10.7 and OS X Mountain Lion v10.8 to version 1.6.0_37. At the same time, it disabled the Apple Java plugins and removed the Java Preferences panel that enabled users to manage the various Java releases on their computer. On the Windows and Linux platforms, JDeveloper 11g R1 has been certified  to run on Java 7 since patch set 5. This is not the case on OS X.   ( The above is not a typo. Apple's OS for personal computer is now known as OS X; the « Mac » prefix has been dropped with the 10.8 release. And it's pronounced « Oh-Ess-Ten », by the way. Yes, I am a nitpicker. I know... ) Please note JDeveloper 11g R2 is not certified either. On any platform. It will generally work, but there are known issues with ADF Mobile. Personally, I would recommend to wait for 12c before going to JDK 7.  Now, suppose you have installed Oracle's JDK 7 on your Mac. JDeveloper will not run on it. It will even not install. Susan and I discovered this the hard way while setting up the ADF Mobile hands-on lab we ran at the UKOUG 2012 conference. The lab was a great success nevertheless, attracting nearly a hundred delegates. It was great to see the interest ADF Mobile already generates, especially among PL/SQL Developers and DBAs. But what did we do to make it work?  While Java Update 2012-006 removed the Java Preferences panel, it leaved in place OS X's command-line Java infrastructure. Thus, it is possible to invoke the Apple JDK 6 to start the JDeveloper installer. Suppose your user is named « Fred », and that the JDeveloper installer is on your desktop. You can execute the following command in a terminal window (on a single line) to start the installer:  /usr/libexec/java_home --version 1.6.0  --exec java -jar /Users/Fred/Desktop/jdevstudio11116install.jar  The JDeveloper installer, being provided a valid JDK reference, will set up the IDE and embedded WebLogic Server instance accordingly. Clever engineering at its finest!

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  • Iterative and Incremental Principle Series 2: Finding Focus

    - by llowitz
    Welcome back to the second blog in a five part series where I recount my personal experience with applying the Iterative and Incremental principle to my daily life.  As you recall from part one of the series, a conversation with my son prompted me to think about practical applications of the Iterative and Incremental approach and I realized I had incorporated this principle in my exercise regime.    I have been a runner since college but about a year ago, I sustained an injury that prevented me from exercising.  When I was sufficiently healed, I decided to pick it up again.  Knowing it was unrealistic to pick up where I left off, I set a goal of running 3 miles or approximately for 30 minutes.    I was excited to get back into running and determined to meet my goal.  Unfortunately, after what felt like a lifetime, I looked at my watch and realized that I had 27 agonizing minutes to go!  My determination waned and my positive “I can do it” attitude was overridden by thoughts of “This is impossible”.   My initial focus and excitement was not sustained so I never met my goal.   Understanding that the 30 minute run was simply too much for me mentally, I changed my approach.   I decided to try interval training.  For each interval, I planned to walk for 3 minutes, then jog for 2 minutes, and finally sprint for 1 minute, and I planned to repeat this pattern 5 times.  I found that each interval set was challenging, yet achievable, leaving me excited and invigorated for my next interval.  I easily completed five intervals – or 30 minutes!!  My sense of accomplishment soared. What does this have to do with OUM?  Have you heard the saying -- “How do you eat an elephant?  One bite at a time!”?  This adage certainly applies in my example and in an OUM systems implementation.  It is easier to manage, track progress and maintain team focus for weeks at a time, rather than for months at a time.   With shorter milestones, the project team focuses on the iteration goal.  Once the iteration goal is met, a sense of accomplishment is experience and the team can be re-focused on a fresh, yet achievable new challenge.  Join me tomorrow as I expand the concept of Iterative and incremental by taking a step back to explore the recommended approach for planning your iterations.

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  • 5 ways to stop code thrashing&hellip;

    - by MarkPearl
    A few days ago I was programming on a personal project and hit a roadblock. I was applying the MVVM pattern and for some reason my view model was not updating the view when the state changed??? I had applied this pattern many times before and had never had this problem. It just didn’t make sense. So what did I do… I did what anyone would have done in my situation and looked to pass the blame to someone or something else. I tried to blame one of the inherited base classes, but it looked fine, then to Visual Studio, but it seemed to be fine and eventually to any random segment of code I came across. My elementary problem had now mushroomed into one that had lost any logical basis and I was in thrashing mode! So what to do when you begin to thrash? 1) Do a general code cleanup – Now there is a difference between cleaning code and changing code . When you thrash you change code and you want to avoid this. What you really want to do is things like rename variables to have better meaning and go over your comments. 2) Do a proof of concept – if cleaning code doesn’t help. The  you want to isolate the problem and identify the key concepts. When you isolate code you ideally want it to be in a totally separate project with as little complexity as possible. Make the building blocks and try and replicate the functionality that you are getting in your current application. 3) Phone a friend – I have found speaking to someone else about the problem generally helps me solve any thrashing issues I am having. Usually they don’t even have to say anything to solve the problem, just you talking them through the problem helps you get clarity of mind. 4) Let the dust settle – Sometimes time is the best solution. I have had a few problems that no matter who I discussed them with and no matter how much code cleaning I had done I just couldn’t seem to fix it. My brain just seemed to be going in circles. A good nights rest has always helped and often just the break away from the problem has helped me find a solution. 5) Stack overflow it – So similar to phone a friend. I am really surprised to see what a melting pot stack overflow has been and what a help it has been in solving technology specific problems. Just be considerate to those using the site and explain clearly exactly what problem you are having and the technologies you are using or else you will probably not get any useful help…

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  • Managing Joomla via Android

    Surprisingly, it was only today that I actually looked for possible solutions to write more content for my blog. Since quite some time I'm using my Samsung Galaxy Tab 10.1 for all kind of social media activities like Google+, FB, etc. but also for my casual mail during the evening hours. And yes, I feel a little bit guilty about missing the chance to use my tablet to write some content here... OK, only a little bit. ;-) These are not the droids you are looking for But those lazy times are over! While searching the Play Store with the expression 'joomla' I got three interesting hits: - Joomla Admin Mobile! - Joooid - Joomla! Security Checklist After reading the reviews I installed the two later apps. Joomla! Security Checklist The author clearly outlines here that the app is primarily for his personal purpose to have safety checklist at hand at anytime. I guess that any reader of this article has an Android based smartphone or tablet, so that simple app should be part of your toolbox when using Joomla! for your websites. Joooid plugin & app Although I was looking for an app that could work with the default XML RPC interface of Joomla I have to admit that this combination of an enhanced Web service suits me better, mainly due to performance reason. The official website has not only the downloads for Joomla versions 1.5 - 2.5 but also very good and easy to follow step-by-step instructions to prepare your server for the Android app. It will take you less than 5 minutes to get it up and running. For safety reasons, I recommend that you should configure your Web server to have an additional authentication layer on the plugins folder. The smartphone app has the ability to run against HTTP authentication. Personally, I like the look and feel of the app. It is a little bit different compared to the web UI but still easy to use. In fact, this article is the first one written in the Joooid app. At the moment, I only miss the ability to have list tags. Quick and easy Writing full-fledged articles with images, a couple of hyperlinks and some styling here and there should be left to the desktop. At least for the moment. Let's see whether I'm going to change my mind on this during the upcoming months... I'll give it a try, and hope to publish at least once per month to write some content using Joooid. Actually, it would be great to have some feedback about other Joomla! clients in the wild.

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  • How to move a website and domain name without experiencing downtime for emails or site?

    - by user4842
    Okay, I have a pretty complex problem, so I'll get right to it. I'm a designer who built a new website for my client. Their old site is hosted at GoDaddy, as well as their email. Problem is, the guy who built the original site decided to put the original domain name and hosting under HIS personal GoDaddy account. Well, that turned out to be a bad move for several reasons. Here's how it's all tied together. The original domain name, www.domainoriginal.com, was actually purchased at Network Solutions. The original web designer pointed the nameservers from Network Solutions to his GoDaddy account, where the email and hosting is setup. The new domain name, www.domainnew.com, was purchased under a new and separate GoDaddy account belonging to the company, and the new website was built under a 3rd party platform (Big Commerce). So, the www.domainnew.com is already pointed to the new website using A records at new GoDaddy account. All is fine there. However, they still need www.domainoriginal.com to point to the NEW website as well. (The old one can simply be deleted, it is NOT important). AND, they want to keep their old email addresses intact and working as well, but under the NEW GoDaddy account. Obviously, I have no DNS control at Network Solutions, and I have no idea what kind of control I have at GoDaddy under the old account because the web designer will not let me see inside his account. But, he and GoDaddy both tell me nothing can be done other than to repoint the nameservers to Network Solutions, and then repoint the A record to my new website, www.domainnew.com, and point the MX Records to GoDaddy. I'm told the downtime would be 24-48 hours if I do this. Ideally, we'd like to do a domain name transfer and get www.domainoriginal.com in the new GoDaddy account created by the company. But, I'm told this could take up to 7 days. Does this mean the site and email will be down for 7 days? And any emails sent during this time, would they be lost forever? If I do this, how long could I expect the site and email to go down? And, will the emails be permanently lost? I've gotten different answers from everybody at GoDaddy so I kind of don't trust them anymore... Any help would be greatly appreciated Thanks, Tyson

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  • Headaches using distributed version control for traditional teams?

    - by J Cooper
    Though I use and like DVCS for my personal projects, and can totally see how it makes managing contributions to your project from others easier (e.g. your typical Github scenario), it seems like for a "traditional" team there could be some problems over the centralized approach employed by solutions like TFS, Perforce, etc. (By "traditional" I mean a team of developers in an office working on one project that no one person "owns", with potentially everyone touching the same code.) A couple of these problems I've foreseen on my own, but please chime in with other considerations. In a traditional system, when you try to check your change in to the server, if someone else has previously checked in a conflicting change then you are forced to merge before you can check yours in. In the DVCS model, each developer checks in their changes locally and at some point pushes to some other repo. That repo then has a branch of that file that 2 people changed. It seems that now someone must be put in charge of dealing with that situation. A designated person on the team might not have sufficient knowledge of the entire codebase to be able to handle merging all conflicts. So now an extra step has been added where someone has to approach one of those developers, tell him to pull and do the merge and then push again (or you have to build an infrastructure that automates that task). Furthermore, since DVCS tends to make working locally so convenient, it is probable that developers could accumulate a few changes in their local repos before pushing, making such conflicts more common and more complicated. Obviously if everyone on the team only works on different areas of the code, this isn't an issue. But I'm curious about the case where everyone is working on the same code. It seems like the centralized model forces conflicts to be dealt with quickly and frequently, minimizing the need to do large, painful merges or have anyone "police" the main repo. So for those of you who do use a DVCS with your team in your office, how do you handle such cases? Do you find your daily (or more likely, weekly) workflow affected negatively? Are there any other considerations I should be aware of before recommending a DVCS at my workplace?

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  • What to answer to a customer who asks which one of two equivalent technologies must be used?

    - by MainMa
    As a freelancer, I am often asked by my customers what they must choose between similar elements, neither of which being better than another. Examples: “Do I need my e-commerce website be in PHP or ASP.NET?” “Do I need to host this ordinary web service in Cloud or use an ordinary hosting service?” “Which one is better for my new website: MySQL or Oracle?” etc. There is maybe at most 1% of cases where the choice is relevant, and there is a real, objective reason to use one over another, based on the precise metrics and studies. In all other cases, it doesn't matter at all. It is totally, completely irrelevant, either because there are no implications¹, or because those implications are too small to be taken in account², or, finally, because it's impossible to predict those implications³. If you know one thing and not another one, the answer to those questions is easy: “You can either write the application in C# or Java, both being probably equivalent in your case. Note that I'm a C# developer, so if you choose Java, I would not be able to work on your project and you would need to find another freelancer.” When you know both technologies, you can't answer that. In this case, how to explain to the customer that the question he asks is subject to flamewar and has no real consequences on his project? In other words, how to explain that you've chosen to use one technology rather than an equivalent one for the reasons related to human resources, without giving the impression to be unprofessional or to not care about the project? ¹ Example: Is MySQL better (worse?), performance-wise, compared to Oracle, for a personal website which will be accessed by, oh, let's be optimistic, two people per day? ² Example: for a given project, I was asked to asset if Windows Azure hosting would be cheaper than the hosting of the same application on a well-known ASP.NET hosting provider. The cost revealed to be exactly the same. ³ Example: your customer have an idea of a future application (the idea itself being extremely vague). There is no business plan, no requirements, nothing at all. Just an idea. You are asked if Java is better than C# for this app. What do you answer?

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  • Can see samba shares but not access them

    - by nitefrog
    For the life of me I cannot figure this one out. I have samba installed and set up on the ubuntu box and on the Win7 box I CAN SEE all the shares I created. I created two users on ubuntu that map to the users in windows. On ubuntu they are both admins, user A & B on Windows User A is admin and user B is poweruser. User A can see both shares and access them, but user B can see everythin, but only access the homes directory, the other directory throws an error. I have two drives in Ubuntu and this is the smb.config file (I am new to samba): [global] workgroup = WORKGROUP server string = %h server (Samba, Ubuntu) wins support = no dns proxy = yes name resolve order = lmhosts host wins bcast log file = /var/log/samba/log.%m max log size = 1000 syslog = 0 panic action = /usr/share/samba/panic-action %d security = user encrypt passwords = true passdb backend = tdbsam obey pam restrictions = yes unix password sync = yes passwd program = /usr/bin/passwd %u passwd chat = *Enter\snew\s*\spassword:* %n\n *Retype\snew\s*\spassword:* %n\n *password\supdated\ssuccessfully* . pam password change = yes map to guest = bad user ; usershare max shares = 100 usershare allow guests = yes And here is the share section: Both user A & B can access this from windows. No problems. [homes] comment = Home Directories browseable = no writable = yes Both User A & B can see this share, but only user A can access it. User B get an error thrown. [stuff] comment = Unixmen File Server path = /media/data/appinstall/ browseable = yes ;writable = no read only = yes hosts allow = The permission for the media/data/appinstall/ is as follows: appInstall properties: share name: stuff Allow others to create and delete files in this folder is cheeked Guest access (for people without a user account) is checked permissions: Owner: user A Folder Access: Create and delete files File Access: --- Group: user A Folder Access: Create and delete files File Access: --- Others Folder Access: Create and delete files File Access: --- I am at a loss and need to get this work. Any ideas? The goal is to have a setup like this. 3 users on window machines. Each user on the data drive will have their own personal folder where they are the ones that can only access, then another folder where 2 of the users will have read only and one user full access. I had this setup before on windows, but after what happened I am NEVER going back to windows, so Unix here I am to stay! I am really stuck. I am running Ubuntu 11. I could reformat again and put on version 10 if that would make life easier. I have been dealing with this since Wed. 3pm. Thanks.

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  • ArchBeat Link-o-Rama for 2012-10-12

    - by Bob Rhubart
    This is your brain on IT architecture. Oracle Technology Network Architect Day in Los Angeles, Oct 25 This is your brain on IT architecture. Stuff your cranium with architecture by attending Oracle Technology Network Architect Day in Los Angeles, October 25, 2012, at the Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. Technical sessions, panel Q&A, and peer roundtables--plus a free lunch. Register now. WebCenter Sites Gadget Development Concepts Quickstart | John Brunswick What are Gadgets? "At their most basic level they can be thought of as lightweight portlets that run largely on the client side of an architecture," says John Brunswick. "Gadgets provide a cross-platform container to run reusable UI modules that generally expose dynamic information to an end user, allowing for some level of end user customization." ORCLville: OOW 2012 - A Not So Brief Recap Oracle ACE Director Floyd Teter, an Applications & Apps Technology specialists, shares his personal, frank, and and extensive recap or Oracle OpenWorld 2012. Fusion Applications Technical Tips | Naveen Nahata "Setting memory parameters for Admin and Managed servers of various domains in Fusion Applications can be, let us say, a little daunting," says Oracle Fusion Middleware A-Team member Naveen Nahata. "While all this may look complicated and intimidating, it is actually relatively simple once you understand how it all works." Following the Thread in OSB | Antony Reynolds Antony Reynolds recently led an Oracle Service Bus POC in which his team needed to get high throughput from an OSB pipeline. "Imagine our surprise when, on stressing the system, we saw it lock up, with large numbers of blocked threads." He shares the details of the problem and the solution in this extensive technical post. ExaLogic Hackers Night - November 19th Nürnberg Germany | WebLogic Partner Community EMEA Want to get your hands on Oracle Exalogic? Make your way to Nürnberg, Germany for this Exalogic Hacker's Night on November 19, 2012. Experts will be on hand to help you test your ideas. (The blog post is in English, but the event registration page is in German.) Thought for the Day "A foolish consistency is the hobgoblin of little minds…" — Ralph Waldo Emerson (May 25, 1803 – April 27, 1882) Source: SoftwareQuotes.com

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  • Microsoft and Application Architectures

    Microsoft has dealt with several kinds of application architectures to include but not limited to desktop applications, web applications, operating systems, relational database systems, windows services, and web services. Because of the size and market share of Microsoft, virtually every modern language works with or around a Microsoft product. Some of the languages include: Visual Basic, VB.Net, C#, C++, C, ASP.net, ASP, HTML, CSS, JavaScript, Java and XML. From my experience, Microsoft strives to maintain an n-tier application standard where an application is comprised of multiple layers that perform specific functions, for example: presentation layer, business layer, data access layer are three general layers that just about every formally structured application contains. The presentation layer contains anything to do with displaying information to the screen and how it appears on the screen. The business layer is the middle man between the presentation layer and data access layer and transforms data from the data access layer in to useable information to be stored later or sent to an output device through the presentation layer. The data access layer does as its name implies, it allows the business layer to access data from a data source like MS SQL Server, XML, or another data source. One of my favorite technologies that Microsoft has come out with recently is the .Net Framework. This framework allows developers to code an application in multiple languages and compiles them in to one intermediate language called the Common Language Runtime (CLR). This allows VB and C# developers to work seamlessly together as if they were working in the same project. The only real disadvantage to using the .Net Framework is that it only natively runs on Microsoft operating systems. However, Microsoft does control a majority of the operating systems currently installed on modern computers and servers, especially with personal home computers. Given that the Microsoft .Net Framework is so flexible it is an ideal for business to develop applications around it as long as they wanted to commit to using Microsoft technologies and operating systems in the future. I have been a professional developer for about 9+ years now and have seen the .net framework work flawlessly in just about every instance I have used it. In addition, I have used it to develop web applications, mobile phone applications, desktop applications, web service applications, and windows service applications to name a few.

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  • The Softer Side of Customer Experience

    - by Christina McKeon
    It’s election season in the U.S., and you know what that means. It means I stop by the recycling bin in my garage before entering the house with the contents of my mailbox. A couple of weeks ago, I was doing my usual direct mail purge when I came across a piece from The Container Store®. This piece would have gone straight to the recycling bin, but the title stopped me: Learn what WE STAND FOR! Under full disclaimer, I’m probably a “frequent flier” at The Container Store. One can never be too organized! Now, back to the direct mail piece. I opened it to discover that The Container Store has taken their customer experience beyond “a shopping experience that makes you smile” to giving customers more insight and transparency into how they feel about their employees, the vendors they partner with, and the communities they live in. The direct mail piece included several employees showcasing a skill, hobby or talent with their photo and a personal note that used one word to describe what these employees believe The Container Store stands for. I do not recall the last time I read through an entire piece of direct mail. But this time, I pored over all the comments and photos.  Summer, a salesperson, believes that one word is PASSION. Thomas in distribution center inventory systems chooses the word ACTION. The list goes on to include MATCHLESS, FUN, FAMILY, LOVE, and EMPOWERMENT. The Container Store is running a contest asking you to tell them what nonprofit organization you stand for. Anyone can submit their favorite nonprofit to win cash, products and services from The Container Store. Don’t forget about the softer side of customer experience. With many organizations working feverishly to transform their business into being more customer-centric, it’s easy to get caught up in processes and technology. Focusing on people and social responsibility often falls behind and becomes a lower priority. Keeping people and social responsibility at the forefront is crucial. Your customers will use your processes and technology, but they will see or hear your people and feel their passion. The latter is what they will remember most about your brand. I’m sure there are many other great examples of the softer side of customer experience. Please share your examples in the comments section.

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