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  • Jr developer report bug to potential future boss [on hold]

    - by Cryptoforce
    I applied for a Web developer job in Quebec City, and they called me back for a phone interview. Everything went well, it last for over a hours, and at the end they ask me to send code simple and a portfolio, but in my research about the company and their products I found a PHP error(bug) in their app. Should I tell them or I would that make me look like a total jerk and blow my chance for a interview? I know it might sound stupid. As a junior developer I did 2 interviews they didn't go so well. I am very interested in this position part of my question is like a big lack of confidence so to make it short should I tell them about where is the error and how to fix it? Thanks

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  • Audio 2 dj soundcard configuration

    - by Jaroslav
    I have an http://www.native-instruments.com/#/en/products/dj/audio-2-dj/ The problem in settings it only sees one outpout, when there should be two(I need that for mixxx etc.) Also I want to be able set the sample rate to one of these 44.1, 48, 88.2, 96 kHz or at least check which one is set. Additionally if possible setting the latency would be an advantage. Some info: aplay -l **** List of PLAYBACK Hardware Devices **** card 0: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0] Subdevices: 1/1 Subdevice #0: subdevice #0 card 1: TraktorAudio2 [Traktor Audio 2], device 0: Traktor Audio 2 [Traktor Audio 2] Subdevices: 1/2 Subdevice #0: subdevice #0 Subdevice #1: subdevice #1 cat /proc/asound/cards 0 [HDMI ]: HDA-Intel - HDA ATI HDMI HDA ATI HDMI at 0xfdcfc000 irq 45 1 [TraktorAudio2 ]: snd-usb-caiaq - Traktor Audio 2 Native Instruments Traktor Audio 2 (usb-0000:00:1d.7-8)

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  • Magento Checkout options

    - by graham barnes
    Hi I want to add some options to my magento, lets say i print on clothing, a customer buys some t-shirts, shirts and jackets from me, it totals to £60+ VAT on the checkout area where i signup and not before I need to add an option where I can add a text box and upload option, can i do this? I ideally then want to add some pricing options if the user has chosen to add some branding to a product or multiple products e.g. if the branding was on the top right of the shirt it will cost £5.00, if on the back it costs £7.00 etc all if possible to be done via the admincp. I also want an option so when they upload their logo for the first time they are charged a one off charge, like a setup fee but If the customer has allready sent in there logo then no charge applies. thanks Graham

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  • Process Centric Banking: Loan Origination Solution

    - by Manish Palaparthy
    There is an old proverb that goes, "The difference between theory and practice is greater in practice than in theory". So, we keep doing numerous "Proof of Concepts" with our own products on various business cases to analyze them deeply, understand and explain to our customers. We then present our learnings as they happened. The awareness of each PoC should help readers increase the trustworthiness of the results coming out of these PoCs. I present one such PoC where we invested a lot of time&effort.  Process Centric Banking : Loan Origination Solution Loan Origination is a process by which a borrower applies for a new loan and the lender processes that application. Loan origination includes the series of steps taken by the bank from the point the customer shows interest in a loan product all the way to disbursal of funds. The Loan Origination process is relevant for many kind of lenders in Financial services: Banks, Credit Unions, NBFCs(Non Banking Financial Companies) and so on. For simplicity sake, I will use "Bank" as the lending institution in the rest of my article.  Loan Origination is one of the core processes for Banks as it is the process by which the it creates assets against which the Institution earns most of its profits from. A well tuned loan origination process can affect the Bank in many positive ways. Banks have always shown great interest in automating the loan origination process for the above reason. However, due the constant changes in customer environment, market dynamics, prevailing economic conditions, cost pressures & regulatory environment they run into lot of challenges. Let me categorize some of these challenges for you Customer Environment Multiple Channels: Customer can use any of the available channels (Internet Banking, Email, Fax, Branch, Phone Banking, ATM, Broker, Mobile, Snail Mail) to perform all or some of the activities related to her Visibility into the origination process: Expect immediate update on the status of loan processing & alert messages Reduced Turn Around Time: Expect loans to be processed with least turn around time Reduced loan processing fees: Partly due to market dynamics the customer expects the loan processing fee to be negligible Market Dynamics Competitive environment:  The competition keeps creating many variants of loan products to attract customers, the bank needs to create similar product variants with better offers to attract customers or keep existing ones Ability to migrate loans from one vendor to another: It has become really easy for retail customers to move from one bank to the other given the low fee of loan processing and highly attractive offers. How does the bank protect it's customer base while actively engaging with potential customers banking with competitor banks Flexibility to react to market developments: Market development greatly influence loan processing, underwriting, asset valuation, risk mitigation rules. Can the bank modify rules and policies, the idea is not just to react to market developments but to pro-actively manage new developments Economic conditions Constant change in various rates and their implications on the rates and rules applied when on-boarding a loan: How quickly can the bank apply changes to rates offered to customers when the central bank changes various rates Requirements of Audit by the central banker: Tough economic conditions have demanded much more stringent audit rules and tests. The banks needs to produce ready reports(historic & operational) for audit compliance Risk Mitigation: While risk mitigation has always been a key concern for the bank, this is the area where the bank's underwriters & risk analysts spend the maximum time when processing a loan application. In order to reduce TAT the bank cannot compromise on its risk mitigation strategies Cost pressures Reduce Cost of processing per application: To deliver a reduced loan processing fee to the customer, the bank needs to keep its cost per processing loan application low. Meet customer TAT expectations while reducing the queues and the systems being used to process the loan application: The loan application could potentially be spending a lot of time waiting in the queue for further processing. Different volumes & patterns of applications demand different queuing algorithms. The bank needs to have real-time visibility into these queues and have the flexibility to change queuing algorithms at runtime  Increase the use of electronic communication and reduce the branch channel usage: Lesser automation leads not only leads to Increased turn around time, it also impacts more costs to reach out to customers The objective of our PoC was to implement a Loan Origination Solution whose ownership lies with the bank and effectively meet the challenges listed above. We built a simple story board for the solution We then went about implementing our storyboard using Oracle BPM Suite, Webcenter Content : Imaging. The web UI has been built on ADF technolgies, while the integration with core-services has been implemented using the underlying SOA infrastructure. The BPM process model is quite exhaustive can meet all the challenges listed above to reasonable degree. A bank intending to implement an end-to-end Loan Origination Solution has multiple options at it's disposal. It can Develop a customer Loan Origination Application from scratch: Gives maximum opportunity to build what you want but inflexible to upgrade and maintain. Higher TCO in long term Buy a Packaged application & customize it: Customizing a generic loan application can be tedious and prove as difficult as above. Build it using many disparate & un-integrated tools: Initially seems easier than developing from scratch. But, without integrated tool sets this is not a viable approach either or A solution based on a Framework: Independent Services and Business Process Modeling provide decoupled architecture that is flexible. We built this framework end-to-end with processes the core process of loan origination & several sub-processes such as Analyse and define customer needs, customer credit verification, identity check processes, legal review process, New customer registration & risk assessment.

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  • Securely expose WebService from Enterprise Network to Internet Client

    - by hotzen
    Are there any standards (or certified solutions) to expose a (Web-)Service to the internet from a very security-sensitive network (e.g. Banking/Finance)? I am not specifically talking about WS-* or any other transport-layer security á la SSL/TLS, rather about important standards or certifications that must be obeyed. Are there any known products (coming from an SAP-environment) that can provide a "high-security proxy" of some sort to expose specific web-services to the internet? Any buzzwords that a CIO/CTO is aware of about this subject?

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  • Mobile Apps for Oracle E-Business Suite

    - by Steven Chan (Oracle Development)
    Many things have changed in the mobile space over the last few years. Here's an update on our strategy for mobile apps for the E-Business Suite. Mobile app strategy We're building our family of mobile apps for the E-Business Suite using Oracle Mobile Application Framework.  This framework allows us to write a single application that can be run on Apple iOS and Google Android platforms. Mobile apps for the E-Business Suite will share a common look-and-feel. The E-Business Suite is a suite of over 200 product modules spanning Financials, Supply Chain, Human Resources, and many other areas. Our mobile app strategy is to release standalone apps for specific product modules.  Our Oracle Timecards app, which allows users to create and submit timecards, is an example of a standalone app. Some common functions that span multiple product areas will have dedicated apps, too. An example of this is our Oracle Approvals app, which allows users to review and approve requests for expenses, requisitions, purchase orders, recruitment vacancies and offers, and more. You can read more about our Oracle Mobile Approvals app here: Now Available: Oracle Mobile Approvals for iOS Our goal is to support smaller screen (e.g. smartphones) as well as larger screens (e.g. tablets), with the smaller screen versions generally delivered first.  Where possible, we will deliver these as universal apps.  An example is our Oracle Mobile Field Service app, which allows field service technicians to remotely access customer, product, service request, and task-related information.  This app can run on a smartphone, while providing a richer experience for tablets. Deploying EBS mobile apps The mobile apps, themselves (i.e. client-side components) can be downloaded by end-users from the Apple iTunes today.  Android versions will be available from Google play. You can monitor this blog for Android-related updates. Where possible, our mobile apps should be deployable with a minimum of server-side changes.  These changes will generally involve a consolidated server-side patch for technology-stack components, and possibly a server-side patch for the functional product module. Updates to existing mobile apps may require new server-side components to enable all of the latest mobile functionality. All EBS product modules are certified for internal intranet deployments (i.e. used by employees within an organization's firewall).  Only a subset of EBS products such as iRecruitment are certified to be deployed externally (i.e. used by non-employees outside of an organization's firewall).  Today, many organizations running the E-Business Suite do not expose their EBS environment externally and all of the mobile apps that we're building are intended for internal employee use.  Recognizing this, our mobile apps are currently designed for users who are connected to the organization's intranet via VPN.  We expect that this may change in future updates to our mobile apps. Mobile apps and internationalization The initial releases of our mobile apps will be in English.  Later updates will include translations for all left-to-right languages supported by the E-Business Suite.  Right-to-left languages will not be translated. Customizing apps for enterprise deployments The current generation of mobile apps for Oracle E-Business Suite cannot be customized. We are evaluating options for limited customizations, including corporate branding with logos, corporate color schemes, and others. This is a potentially-complex area with many tricky implications for deployment and maintenance.  We would be interested in hearing your requirements for customizations in enterprise deployments.Prerequisites Apple iOS 7 and higher Android 4.1 (API level 16) and higher, with minimum CPU/memory configurations listed here EBS 12.1: EBS 12.1.3 Family Packs for the related product module EBS 12.2.3 References Oracle E-Business Suite Mobile Apps, Release 12.1 and 12.2 Documentation (Note 1641772.1) Oracle E-Business Suite Mobile Apps Administrator's Guide, Release 12.1 and 12.2 (Note 1642431.1) Related Articles Using Mobile Devices with Oracle E-Business Suite Apple iPads Certified with Oracle E-Business Suite 12.1 Now Available: Oracle Mobile Approvals for iOS The preceding is intended to outline our general product direction.  It is intended for information purposes only, and may not be incorporated into any contract.   It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision.  The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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  • Do I deserve a promotion/higher salary?

    - by anonCoder
    I'm a software developer and have been working at my current employer for almost 2 years. I joined straight out of university, so this is my first real full-time job. I was employed as a junior developer with no real responsibilities. In the last year, I have been given more responsiibility. I am the official contact person at my company for a number of clients. I have represented the company by myself in off-site meetings with clients. My software development role has grown. I now have specialised knowledge in certain tools/products/technologies that no one else here does. My problem is that I am still officially a junior developer, and still earning less than I feel I am worth. Am I being taken advantage of? How long should I reasonably expect to stay a junior developer before I expect a promotion of some kind? What would you do in my situation?

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  • 2 min video about the SQL_Compare

    - by CatherineRussell
    It is nice to start blogging again! I am working on new project in a small company now. We do not have a full time database admin. I have to cover multiple roles: getting requirements, writing docs and creating diagrams, designing app, writing code, testing and DBA role. I am not a DBA. But, I have to do day to day database changes: adding new new columns and tables. Check out 2 min video about the SQL_Compare. This tool saves time by automatically comparing and synchronizing database schemas; eliminate mistakes migrating database changes from dev, to test, to production; speed up the deployment of new database schema updates; generate T-SQL scripts to update one database to match the schema of another; find and fix errors caused by differences between databases;  keeps an accurate history of all previous database records.  http://www.red-gate.com/products/SQL_Compare/index.htm

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  • How can QA prevent defects?

    - by user970696
    Also according to Software Testing By Srinisvasan Desikan, Gopalaswamy Ramesh or ISTQB text books. Quality assurance is e.g. reviewing products, inspections, walkthroughs to see if all standards are being followed. This is preventive activity. I cannot see how this can be preventive? For the references: defect prevention (Quality Assurance) Software Testing By Srinisvasan Desikan, Gopalaswamy Ramesh Quality Assurance (QA) tries to go one step further. Instead of concentrating on post- facto defect detection and correction, it focusses on the prevention of defects from the very start. Managing Global Software Projects - Page 110 QA deals with prevention of defects in the product being developed. Software Testing and Quality Assurance

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  • AJI Report #20 | Devin Rader On Usability and REST

    - by Jeff Julian
    Devin is one of our great friends from days of ole'. Devin was a great community leader in St. Louis .NET space. The then moved to New Jersey to work at Infragistics where he was a huge asset for the .NET and Usability communities. He is now at Twilio as an evangelist and you will see him pretty much at every cool conference promoting Twilio and educating the masses. In this show, we talk about what Usability is and how developers can understanding what the how to solve problems with usability and some of the patterns we can use. Devin really wants to bring the focus back to the beginning of knowing who your users are and we talk about how to produce personas of the users of our products. We dive into REST for the second piece of this podcast. Devin helps us understand more about REST and what goes into a RESTful application or service. Listen to the Show Twilio Site: http://www.twilio.com Twitter: @DevinRader LinkedIn: Profile Link

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  • Updated Agenda for OTN Architect Day Los Angeles (Oct 25)

    - by Bob Rhubart
    Here's the latest information on the session schedule and content for Oracle Technology Network Architect Day in Los Angeles on October 25, 2012. Registration is open, but seating is limited. When: Thursday October 25 12, 2012 8:30am – 5:00pm Where: Sofitel Los Angeles 8555 Beverly Boulevard Los Angeles, CA 90048 Agenda Time Session Title Room 8:30 am - 9:00 am Registration and Continental Breakfast 9:00 am - 9:15 am Welcome and Opening Comments | Bob Rhubart Beverly Ballroom 9:15 am - 10:00 am Engineered Systems: Oracle's Vision for the Future | Ralf Dossmann Oracle's Exadata and Exalogic are impressive products in their own right. But working in combination they deliver unparalleled transaction processing performance with up to a 30x increase over existing legacy systems, with the lowest cost of ownership over a 3 or 5 year basis than any other hardware. In this session you'll learn how to leverage Oracle's Engineered Systems within your enterprise to deliver record-breaking performance at the lowest TCO. Beverly Ballroom 10:00 am - 10:30 am Monitoring and Managing Applications in the Cloud | Basheer Khan Oracle offers a broad portfolio of software and hardware products and services to enable public, private and hybrid clouds to power the enterprise. However, enterprise cloud computing presents new management challenges, that need to be addressed to realize the economic benefits of cloud computing. In this session you will learn about the methods and tools you can use to proactively monitor your end-to-end Oracle Applications environment in the cloud, define service-level objectives, gain insight into your end users, and troubleshoot performance problems from a single console. Beverly Ballroom 10:30 am - 10:45 am Break 10:45 am - 11:30 am Breakout Sessions (pick one) Cloud Computing - Making IT Simple | Dr. James Baty The road to Cloud Computing is not without a few bumps. This session will help to smooth out your journey by tackling some of the potential complications. We'll examine whether standardization is a prerequisite for the Cloud. We'll look at why refactoring isn't just for application code. We'll check out deployable entities and their simplification via higher levels of abstraction. And we'll close out the session with a look at engineered systems and modular clouds. Beverly Ballroom Innovations in Grid Computing with Oracle Coherence | Ashok Aletty Learn how Oracle Coherence can increase the availability, scalability and performance of your existing applications with its advanced low-latency data-grid technologies. Also hear some interesting industry-specific use cases that customers had implemented and how Oracle is integrating Coherence into its Enterprise Java stack. Hollywood Room 11:30 am - 12:15 pm Breakout Sessions (pick one) Enterprise Strategy for Cloud Security | Dave Chappelle Security is high on the list of concerns for many organizations as they evaluate their cloud computing options. This session will examine security in the context of the various forms of cloud computing. We'll consider technical and non-technical aspects of security, and discuss several strategies for cloud computing, from both the consumer and producer perspectives. Beverly Ballroom Oracle Enterprise Manager | Perren Walker This session examines new Oracle Enterprise Manager monitoring, administration, and management features for Oracle Exalogic. It focuses on two management themes: cloud management related to virtualization and applications-to-disk management. For private cloud management, it discusses virtualization management features providing an enhanced set of application deployment capabilities enabling IaaS as well as PaaS interactions. Then from an end-to-end perspective, it covers the specific capabilities and—where applicable—best practices for machine, cloud, middleware, and application administration. Hollywood Room 12:15 pm - 1:15 pm Lunch Beverly Ballroom Lounge 1:15 pm - 2:00 pm Panel Discussion - Q&A with session speakers Beverly Ballroom 2:00 pm - 2:45 pm Breakout Sessions (pick one) Oracle Cloud Reference Architecture | Anbu Krishnaswamy Cloud initiatives are beginning to dominate enterprise IT roadmaps. Successful adoption of Cloud and the subsequent governance challenges warrant a Cloud reference architecture that is applied consistently across the enterprise. This presentation will answer the important questions: What exactly is a Cloud, why you need it, what changes it will bring to the enterprise, and what are the key capabilities of a Cloud infrastructure are - using Oracle's Cloud Reference Architecture, which is part of the IT Strategies from Oracle (ITSO) Cloud Enterprise Technology Strategy ETS). Beverly Ballroom 21st Century SOA | Jeff Davies Service Oriented Architecture has evolved from concept to reality in the last decade. The right methodology coupled with mature SOA technologies has helped customers demonstrate success in both innovation and ROI. In this session you will learn how Oracle SOA Suite's orchestration, virtualization, and governance capabilities provide the infrastructure to run mission critical business and system applications. We'll also take a special look at the convergence of SOA & BPM using Oracle's Unified technology stack. Hollywood Room 2:45 pm - 3:00 pm Break 3:00 pm - 4:00 pm Roundtable Discussion Beverly Ballroom 4:00 pm - 4:15 pm Closing Comments & Readouts from Roundtables Beverly Ballroom 4:15 pm - 5:00 pm Networking / Reception Beverly Ballroom Lounge Note: Session schedule and content subject to change.

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  • Workflow Overview & Best Practices - EMEA

    - by Annemarie Provisero
    ADVISOR WEBCAST: Workflow Overview & Best Practices - EMEA PRODUCT FAMILY: EBS - ATG - Workflow   February 16, 2011 at 10:00 am CET, 02:30 pm India, 06:00 pm Japan, 08:00 pm Australia This 1.5-hour session is recommended for technical and functional Users who are interested to get an generic overview about the Tools and Utilities available to get a closer look into the Java Virtual Machine used in an E-Business Suite Environment and how to tune it. TOPICS WILL INCLUDE: Introduction of Workflow Useful Utilities and Tools Best Practices Q&A A short, live demonstration (only if applicable) and question and answer period will be included. Oracle Advisor Webcasts are dedicated to building your awareness around our products and services. This session does not replace offerings from Oracle Global Support Services. Click here to register for this session ------------------------------------------------------------------------------------------------------------- The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • Preventing RSI (Repetitive Strain Injuries)

    - by nightcracker
    I am 16 years old and I love to program and playing the piano. It's not uncommon that I'm bashing away on my mouse and keyboard all day long. I do not feel any pains doing so. Yet I am still worried, because I often hear from people that they can never type for longer then 10 minutes again without getting severe pains. Given my two hobbies, programming and playing the piano that worries me a lot. My current situation is this: G15 keyboard and G5 mouse A chair that looks like this (the back of the chair is surprisingly supportive): http://www.ikea.com/nl/nl/images/products/torbjorn-bureaustoel__0084333_PE210956_S4.JPG In my "normal sitting position" the table is around the height of my bellybutton. A LG Flatron L194wt screen (too small IMO, getting a new one soon) Should I be worrying about RSI/similar health issues? If yes, what can/should I do about it?

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  • Quality Assurance activities

    - by MasloIed
    Having asked but deleted the question as it was a bit misunderstood. If Quality Control is the actual testing, what are the commonest true quality assurance activities? I have read that verification (reviews, inspections..) but it does not make much sense to me as it looks more like quality control as mentioned here: DEPARTMENT OF HEALTH AND HUMAN SERVICES ENTERPRISE PERFORMANCE LIFE CYCLE FRAMEWORK Practices guide Verification - “Are we building the product right?” Verification is a quality control technique that is used to evaluate the system or its components to determine whether or not the project’s products satisfy defined requirements. During verification, the project’s processes are reviewed and examined by members of the IV&V team with the goal of preventing omissions, spotting problems, and ensuring the product is being developed correctly. Some Verification activities may include items such as: • Verification of requirement against defined specifications • Verification of design against defined specifications • Verification of product code against defined standards • Verification of terms, conditions, payment, etc., against contracts

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  • Photo tour of Apple Headquarters

    - by Gopinath
    Apple is a very secretive organization – they highly guard details of up coming products, features and very few elite people would get chance to sneak peak in to their campus. If you search the web for pictures of Apple HQ you may find few photographs taken by fan boys outside the headquarters but not any photographs taken inside. Bloggers at AppleGazette  has done some extensive research and unearthed 30 photographs of Apple’s headquarters in Cupertino, California.   It’s a good treat to view the pictures for all Apple lovers and here are two photographs These pictures were taken by elite visitors of Apple HQ and posted online. For complete set of photographs check out this post by AppleGazette.

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Why USA produces the best / most popular software? [closed]

    - by user1598390
    Have you noticed that a disproportionate amount of popular software products comes from the USA ? Examples: iOS, OS X, Phosothop, Oracle, Windows, Final Cut Pro, MS Office, iTunes, iWorks Suite, iLife Suite, AutoCad, Aperture, Google search engine, Twitter and endless stream of software that are the best in their fields and that are the models the rest of the industry want to emulate. Few people would deny that the most popular software comes from American companies. Obviously there's plenty of good software coming from outside the US, like Linux or SAP but most great looking, killer software comes from USA. Maybe these companies outsource the code elsewhere but the inception and design is mostly done in the USA. Why is that? and, can it be replicated elsewhere given the correct "ingredients" ?

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  • Top 10 Things You Can Experience in Oracle OpenWorld Lounges

    - by Oracle OpenWorld Blog Staff
    by Mike Stiles From the home office in Redwood Shores, 10 things you can experience in the Oracle OpenWorld Lounges: 10. Log onto free Wi-Fi (from comfortable chairs).9. Grab your Oracle Technology Network t-shirt. 8. Mingle with peers (and non-peers).7. Hang out with top Oracle experts. 6. Consult with Oracle Consulting. 5. Enjoy food & beverages in the Oracle Certification Lounge. 4. Unplug, relax and unwind. 3. Discover new products, services, and more. 2. Ask Oracle Support all your support questions.1. Update your social networks #oow Ready to get your lounge on? Register now.

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  • APIs that deal with logins

    - by Brandon Still
    I have been asked to make a mobile app for a friends website. The website is a Multi level marketing site that sells products and franchises. A client logs in in to the website and can view his or her dashboard ( user can view team members, business volume, commissions, invoices, etc.) The app is supposed to bring the dashboard to user's mobile devices (w/ some added features). The company does not have any APIs that deal with interaction or authentication, and I am new to the whole secure login side of app development. My questions is this, how do I let the users gain access to their information via my app from the secure website when there is no API?

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  • Oracle Fusion Middleware gives you Choice and Portability for Public and Private Cloud

    - by Michelle Kimihira
    Author: Margaret Lee, Senior Director, Product Management, Oracle Fusion Middleware Cloud Computing allows customers to quickly develop and deploy applications in a shared environment.  The environment can span across hardward (IaaS), foundation layer software (PaaS), and end-user software (SaaS). Cloud Computing provides compelling benefits in terms of business agility and IT cost savings.  However, with complex, existing heterogeneous architectures, and concerns for security and manageability, enterprises are challenged to define their Cloud strategy.  For most enterprises, the solution is a hybrid of private and public cloud.  Fusion Middleware supports customers’ Cloud requirements through choice and portability. Fusion Middleware supports a variety of cloud development and deployment models:  Oracle [Public] Cloud; customer private cloud; hybrid of these two, and traditional dedicated, on-premise model Customers can develop applications in any of these models and deployed in another, providing the flexibility and portability they need Oracle Cloud is a public cloud offering.  Within Oracle Cloud, Fusion Middleware provides two key offerings include the Developer cloud service and Java cloud deployment service. Developer Cloud Service Simplify Development: Automated provisioned environment; pre-configured and integrated; web-based administration Deploy Automatically: Fully integrated with Oracle Cloud for Java deployment; workflow ensures build & test Collaborate & Manage: Fits any size team; integrated team source repository; continuous integration; task/defect tracking Integrated with all major IDEs: Oracle JDeveloper; NetBeans; Eclipse Java Cloud Service Java Cloud service provides flexible Java deployment environment for departmental applications and development, staging, QA, training, and demo environments.  It also supports customizations deployments for SaaS-based Fusion Applications customers.  Some key features of Java Cloud Service include: WebLogic Server on Exalogic, secure, highly available infrastructure Database Service & IDE Integration Open, Standard-based Deploy Web Apps, Web Services, REST Services Fully managed and supported by Oracle For more information, please visit Oracle Cloud, Oracle Cloud Java Service and Oracle Cloud Developer Service. If your enterprise prefers a private cloud, for reasons such as security, control, manageability, and complex integration that prevent your applications from being deployed on a public cloud, Fusion Middleware also provide you with the products and tools you need.  Sometimes called Private PaaS, private clouds have their predecessors in shared-services arrangements many large companies have been building in the past decade.  The difference, however, are in the scope of the services, and depth of their capabilities.  In terms of vertical stack depth, private clouds not only provide hardware and software infrastructure to run your applications, they also provide services such as integration and security, that your applications need.  Horizontally, private clouds provide monitoring, management, lifecycle, and charge back capabilities out-of-box that shared-services platforms did not have before. Oracle Fusion Middleware includes the complete stack of hardware and software for you to build private clouds: SOA suite and BPM suite to support systems integration and process flow between applications deployed on your private cloud and the rest of your organization Identity and Access Management suite to provide security, provisioning, and access services for applications deployed on your private cloud WebLogic Server to run your applications Enterprise Manager's Cloud Management pack to monitor, manage, upgrade applications running on your private cloud Exalogic or optimized Oracle-Sun hardware to build out your private cloud The most important key differentiator for Oracle's cloud solutions is portability, between private and public clouds.  This is unique to Oracle because portability requires the vendor to have product depth and breadth in both public cloud services and private cloud product offerings.  Most public cloud vendors cannot provide the infrastructure and tools customers need to build their own private clouds.  In reverse, traditional software tools vendors typically do not have the product and expertise breadth to build out and offer a public cloud.  Oracle can.  It is important for customers that the products and technologies  Oracle uses to build its public is the same set that it sells to customers for them to build private clouds.  Fundamentally, that enables skills reuse,  as well as application portability. For more information on Oracle PaaS offerings, please visit Oracle's product information page.    Resources Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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  • Do Google's feed statistics include former users?

    - by jjackson
    I'm currently not using any sort of fancy stat tracking software such as feedburner, but I occasionally look at Google's stats in their Webmaster Tools just to get a rough idea of whether the number of subscribers is going up or down. This only gives the number of users subscribed through Google products, as they explain in their help documents: Subscriber stats display the number of Google users who have subscribed to your feeds using any Google product (such as Reader, iGoogle, or Orkut). Because users can subscribe to feeds using many different aggregators or RSS readers, the actual number of subscribers to your site may be higher. I used to use Google Reader very regularly but haven't opened it in a while now. The way I understand it, this will mean that even though I haven't touched any of those feeds in a long time I'm still technically subscribed to them and will therefore be included in Google's statistic. Is this correct? Also since Google runs Feedburner, does this have any effect on their stats as well?

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  • Remote Display Config.sh Using SSH

    - by john.graves(at)oracle.com
    How often I see people look to VNC, NXMachine, RDP, etc to get a windowing environment on a remote system.  These products are great and I use them too, but there is a fancy feature in SSH to help. ssh –X remoteserver This is a great feature for hooking into headless VirtualBox machines and remote displaying an install wizard. The remote server must have some lines put in the /etc/ssh/sshd_conf file: X11Forwarding yes X11DisplayOffset 10 The second line is optional, but the first is required.  Restart sshd (sudo /etc/init.d/ssh restart). Now I can ssh –X remote server Then run /opt/app/wls10.3.4/wlserver_10.3/common/bin/config.sh to build a new domain. Note: For some reason, the jdk that comes with WebLogic often fails to work on the remote display.  In that case, I modify the config.sh to just use /usr/bin/java (from openjdk-6-jre package).

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  • Your Supply Chain May Be At Risk for Counterfeiting!

    - by stephen.slade(at)oracle.com
    Competition has driven unscrupulous participants into the supply chain. And your supply chain is exposed along with your customers.   60 Minutes had a terrific segment on fraud in the supply chain. This is a 13 minute clip on our global supply chains and it pertains to us not only as supply chain professionals and participants in supply chain economics, but as consumers and users of the various products that enter our shopping cart.  It's a must see news clip worth sharing   http://www.cbsnews.com/video/watch/?id=7359537n&tag=related;photovideo If you take medicines, you'll want to see this. Dr. Sanjay Gupta participated in this 9 month review of 'bad-drugs' and reports for 60 Minutes on CBS.

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  • Microsoft`s FUSE Labs Unveils Spindex Social Networking Tool

    Microsoft s FUSE Labs has been busy lately with researching and creating new products. One such product was introduced this week at San Francisco s Web 2. Expo. The product is Spindex a social networking tool that allows users to simplify their social networking lives. At the moment Spindex is in its infancy with its preview being limited to those attending the Web 2. Expo. What has been released so far however is promising and should give social networking fans something to look forward to.... Transportation Design - AutoCAD Civil 3D Design Road Projects 75% Faster with Automatic Documentation Updates!

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  • OWSM vs. OEG - When to use which component - 11g

    - by Prakash Yamuna
    A lot of people both internal to Oracle and customers keep asking about when should OWSM be used vs. OEG. Sometime back I posted Oracle's vision for layered SOA security Here is a quick summary: Use OWSM in Green Zone Use OEG in Red Zone (DMZ) If you need end-to-end security in which case they will want both OWSM and OEG. This is the topology I would recommend for most customers. If you need only Green Zone security - then use OWSM in conjunction with Oracle FMW products like SOA Suite, OSB, ADF, WLS, BI, etc both on the Client Side and Service Side (assuming you are using FMW technologies for both Clients and Services). If you need only Red Zone security - then use OEG on the Service Side. You can use OWSM for the Client Side if you are using FMW to build your clients.

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