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• Bug: Weird symbol in pdf generated from Indesign CS3

  - by Joe Yau Pong

  I recently encountered a weird bug in Adobe Acrobat. I generated a PDF from Indesign and some weird symbols in "Build relationships" appear out of no where. http://i.stack.imgur.com/FrIII.jpg Here is the image When I copy the words from PDF viewer and back to notepad, the words are correct: "Build relationshiops" Here are the my configurations: Mac OS 10.4 Indesign CS3 Acrobat 9 Pro I'm going to update my software to CS6 soon, but what seems to be the problem here? Any suggestion. Thanks very much to answer in advanced.

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• Is there a measure of code rot?

  - by DarenW

  I'm dealing, again, with a messy C++ application, tons of classes with confusing names, objects have pointers into each other and all over, longwinded Boost and STL data types, etc. (Pause and consider your favorite terror of messy legacy code. We probably have it.) The phrase "code rot" oft comes to mind when I work on this project. Is there a quantitative way to measure code rot? I wouldn't expect anything highly meaningful or scientific, since no other measure of code productivity or quality is so fine. I'm not looking for a mere opposite of measures of code quality, but specifically a measure of how many bad things happened after a series of maintenance software "engineers" have had turns hacking at the code. A general measure applying to any language, or many languages, would be great. If there's no such thing, at least for C++, which is a better than average language for creating messes. Maybe something involving a measure of topology of how objects connect during runtime, a count of chunks of commented out code, how mane files a typical variable's usage is scattered over, I don't know... but surely now, a decade into the 21st Century, someone has attempted to define some sort of rot measure. It would be especially interesting to automate a series of svn checkouts, measure the "rottenosity" of each, and plot the decay over time.

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• Colors differ in the dual monitor

  - by becomingGuru

  I use a dual monitor. The colors appear entirely different on the new monitor than they do on my laptop. When you are selecting colors etc, to be included in a website design, it totally freaks me out. Is there no software solution that finds how the settings of one of the monitor is and puts that to the second one? Otherwise what all settings do I need to change manually on the second monitor to make it appear as it does on the laptop? Thanks in advance.

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• List SQL Server Instances using the Registry

  - by BuckWoody

  I read this interesting article on using PowerShell and the registry, and thought I would modify his information a bit to list the SQL Server Instances on a box. The interesting thing about listing instances this was is that you can touch remote machines, find the instances when they are off and so on. Anyway, here’s the scriptlet I used to find the Instances on my system: $MachineName = '.' $reg = [Microsoft.Win32.RegistryKey]::OpenRemoteBaseKey('LocalMachine', $MachineName) $regKey= $reg.OpenSubKey("SOFTWARE\\Microsoft\\Microsoft SQL Server\\Instance Names\\SQL" ) $regkey.GetValueNames() You can read more of his article to find out the reason for the remote registry call and so forth – there are also security implications here for being able to read the registry. Script Disclaimer, for people who need to be told this sort of thing: Never trust any script, including those that you find here, until you understand exactly what it does and how it will act on your systems. Always check the script on a test system or Virtual Machine, not a production system. Yes, there are always multiple ways to do things, and this script may not work in every situation, for everything. It’s just a script, people. All scripts on this site are performed by a professional stunt driver on a closed course. Your mileage may vary. Void where prohibited. Offer good for a limited time only. Keep out of reach of small children. Do not operate heavy machinery while using this script. If you experience blurry vision, indigestion or diarrhea during the operation of this script, see a physician immediately. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Oracle Certification at OpenWorld + JavaOne 2012 [VIDEO]

  - by Harold Green

  Oracle Certification will again be at this year's Oracle OpenWorld and JavaOne conferences in San Francisco. We'll have two locations - the Oracle Certification Lounge at OpenWorld, and the Java Certification Zone at JavaOne. Watch this quick video (1:46) to learn more about these, Oracle University pre-conference training, some mini-sessions on several certification topics, and previews of our new Exam Preparation Seminars. ORACLE CERTIFICATION PROGRAM LOUNGE Location: Moscone South, Mezzanine, Room 250 Hours: Monday, 9:00 a.m.–5:00 p.m. Tuesday, 9:00 a.m.–5:00 p.m. Wednesday, 9:00 a.m.–5:00 p.m. Thursday, 9:00 a.m.–1:00 p.m. JAVA CERTIFICATION ZONE Location: The Zone/Taylor Street Café Hours: Sunday, 7:00 p.m.–9:00 p.m. Monday, 11:00 a.m.–6:00 p.m. Tuesday, 11:00 a.m.–6:This i00 p.m. Wednesday, 11:00 a.m.–6:00 p.m. Thursday, 11:00 a.m.–2:00 p.m. CERTIFICATION SESSIONS Monday, 1:00 p.m - JavaOne (Java Certification Zone) Monday, 3:00 p.m - Oracle OpenWorld (Oracle Certification Lounge) QUICK LINKS: Oracle OpenWorld Certification Lounge Details Oracle University at Oracle OpenWorld 2012 (Pre-Conference Training) Java University at JavaOne 2012 (Pre-Conference Training) Self Test Software Oracle Press Oracle Certification on Twitter: https://twitter.com/oraclecert Oracle Certification on Facebook: facebook.com/OracleCertification

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• Windows 2000 Inaccessible Boot Device

  - by Foo_Chow

  I am working with a machine that had its motherboard die. The machine is running Windows 2000 for legacy software. After the motherboard died I used disk2vhd to perform a physical to virtual transfer. The drive data seemed to copy over to the vhd file well. However, whenever i try to boot I get a message saying Inaccessible Boot Device So far I have tried several things to fix it. fixMBR fixBoot chkdsk windows 2000 automated repair Also, I have attempted to open the registry of the vhd without any success. There is another fix that i have seen suggested that requires editing the registry. Is it possible to open a Windows 2000 hive in another OS or another copy of Windows 2000? One other thing to note is that the error appears in all of Virtual PC 2007, Hyper-V and VMWare Player. Does anyone know how to get past this?

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• Windows 8 Radeon update broke some games

  - by Andrew

  I've been using Windows 8 Consumer Preview 32-bit on my desktop for months, and recently did a software update through Windows Update. An update for my Radeon HD 5450 driver (Catalyst) to WDDM 1.2 was in the list of updates, and installed. When I went to play CS:GO and discovered that when loaded, it would not display the GUI (menus, sometimes even the background) after a few seconds of flickering GUI. I can still navigate the menus 'by feel' and connect to and play on servers, but have no GUI, no buy menu, no map, no cross-hairs, no health indicator, etc. I have tried CS:S, which works, and Borderlands, which doesn't even load the intro videos before the first menu screen. I've tried re-installing Catalyst from the AMD website, and the beta, and tried uninstalling and reinstalling CS:GO. The problem with it (and Borderlands) still happen. What broke, and how can I fix it? I'll be reinstalling soon anyway to dump Windows 8 back to 7, but would like to be able to game until then.

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• How much system and business analysis should a programmer be reasonably expected to do?

  - by Rahul

  In most places I have worked for, there were no formal System or Business Analysts and the programmers were expected to perform both the roles. One had to understand all the subsystems and their interdependencies inside out. Further, one was also supposed to have a thorough knowledge of the business logic of the applications and interact directly with the users to gather requirements, answer their queries etc. In my current job, for ex, I spend about 70% time doing system analysis and only 30% time programming. I consider myself a good programmer but struggle with developing a good understanding of the business rules of a complex application. Often, this creates a handicap because while I can write efficient algorithms and thread-safe code, I lose out to guys who may be average programmers but have a much better understanding of the business processes. So I want to know - How much business and systems knowledge should a programmer have ? - How does one go about getting this knowledge in an immensely complex software system (e.g. trading applications) with several interdependent business processes but poorly documented business rules.

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• Can I manually map a file extension to an IFilter?

  - by Deane

  I'm working with Microsoft Indexing Service. I have purchased a third-party IFilter to extract XMP metadata from Adobe products. I'm having trouble getting it to work, and it occurs to me that the problem is that I don't actually have the Adobe software installed on my server, so the IFilters are not mapped. Put another way, there's nothing to tell the indexer that ".psd" files should use this DLL rather than the default DLL. Is it possible to manually map file extensions to the IFilter you want to use?

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• Partimage and autocheck problem when restoring Windows XP from image

  - by Xolstice

  I'm trying to create an image of Windows XP and clone it to several partitions on the same hard drive using Partimage. I seem to be running into a problem when I restore the image onto another partition - when I boot into the OS from the partition I just restored, it brings up this message during the boot sequence: autochk program not found - skipping autocheck, and then after this, the OS reboots the PC and the whole process repeats itself in an infinite loop. After doing some Google search, it is suggested that this loop was caused by the partition being hidden or the mountmgr.sys file is missing. I checked my configuration and verified that this was not the case. I'm just wondering: Has anyone else experienced this and is there a solution for it? Is this what happens when you try to restore the image to a different partition on the same hard disk or is Partimage itself the problem? Should I be trying out a different partition cloning software?

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• Inverted schedctl usage in the JVM

  - by Dave

  The schedctl facility in Solaris allows a thread to request that the kernel defer involuntary preemption for a brief period. The mechanism is strictly advisory - the kernel can opt to ignore the request. Schedctl is typically used to bracket lock critical sections. That, in turn, can avoid convoying -- threads piling up on a critical section behind a preempted lock-holder -- and other lock-related performance pathologies. If you're interested see the man pages for schedctl_start() and schedctl_stop() and the schedctl.h include file. The implementation is very efficient. schedctl_start(), which asks that preemption be deferred, simply stores into a thread-specific structure -- the schedctl block -- that the kernel maps into user-space. Similarly, schedctl_stop() clears the flag set by schedctl_stop() and then checks a "preemption pending" flag in the block. Normally, this will be false, but if set schedctl_stop() will yield to politely grant the CPU to other threads. Note that you can't abuse this facility for long-term preemption avoidance as the deferral is brief. If your thread exceeds the grace period the kernel will preempt it and transiently degrade its effective scheduling priority. Further reading : US05937187 and various papers by Andy Tucker. We'll now switch topics to the implementation of the "synchronized" locking construct in the HotSpot JVM. If a lock is contended then on multiprocessor systems we'll spin briefly to try to avoid context switching. Context switching is wasted work and inflicts various cache and TLB penalties on the threads involved. If context switching were "free" then we'd never spin to avoid switching, but that's not the case. We use an adaptive spin-then-park strategy. One potentially undesirable outcome is that we can be preempted while spinning. When our spinning thread is finally rescheduled the lock may or may not be available. If not, we'll spin and then potentially park (block) again, thus suffering a 2nd context switch. Recall that the reason we spin is to avoid context switching. To avoid this scenario I've found it useful to enable schedctl to request deferral while spinning. But while spinning I've arranged for the code to periodically check or poll the "preemption pending" flag. If that's found set we simply abandon our spinning attempt and park immediately. This avoids the double context-switch scenario above. One annoyance is that the schedctl blocks for the threads in a given process are tightly packed on special pages mapped from kernel space into user-land. As such, writes to the schedctl blocks can cause false sharing on other adjacent blocks. Hopefully the kernel folks will make changes to avoid this by padding and aligning the blocks to ensure that one cache line underlies at most one schedctl block at any one time.

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• Webinar: NoSQL - Data Center Centric Application Enablement

  - by Charles Lamb

  NoSQL - Data Center Centric Application Enablement AUGUST 6 WEBINAR About the Webinar The growth of Datacenter infrastructure is trending out of bounds, along with the pace in user activity and data generation in this digital era. However, the nature of the typical application deployment within the data center is changing to accommodate new business needs. Those changes introduce complexities in application deployment architecture and design, which cascade into requirements for a new generation of database technology (NoSQL) destined to ease that complexity. This webcast will discuss the modern data centers data centric application, the complexities that must be dealt with and common architectures found to describe and prescribe new data center aware services. Well look at the practical issues in implementation and overview current state of art in NoSQL database technology solving the problems of data center awareness in application development. REGISTER NOW>> MORE INFORMATION >> NOTE! All attendees will be entered to win a guest pass to the NoSQL Now! 2013 Conference & Expo. About the Speaker Robert Greene, Oracle NoSQL Product Management Robert GreeneRobert Greene is a principle product manager / strategist for Oracle’s NoSQL Database technology. Prior to Oracle he was the V.P. Technology for a NoSQL Database company, Versant Corporation, where he set the strategy for alignment with Big Data technology trends resulting in the acquisition of the company by Actian Corp in 2012. Robert has been an active member of both commercial and open source initiatives in the NoSQL and Object Relational Mapping spaces for the past 18 years, developing software, leading project teams, authoring articles and presenting at major conferences on these topics. In his previous life, Robert was an electronic engineer developing first generation wireless, spread spectrum based security systems.

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• Mac OS X Terminal get in Macintosh HD? For using Git and Github

  - by user63119

  I wanted to get started with using Git and Github especially for installing Web software to my htdocs directory. htdocs is the folder in which you put all your websites that then run by using MAMP -- Apache server, PHP, MySQL and stuff. This not the real problem though, the problem is I am in the terminal and see this: imac-van-jeroen-*******-2:~ JeroensiMac$ And using cd ~ or cd .. just results back in the line above, which is usual. The problem is that all my applications and everything really is not on my user but in the Macintosh HD. Macintosh HD/applications, or Macintosh HD/applications/MAMP/htdocs/ I want to be in the Terminal and go to my Macintosh HD (is this referred to as being superuser?). I want to know if this is just my fault for installing everything on my Macintosh HD instead of Macintosh HD/users/JeroensiMac/~. Also I would like to know if its possible at all, and I am just missing something. And If I am not doing anything wrong is it safe to use Git(Github) with directories in my Macintosh HD?

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• Oracle Accelerate : Packaged CX Solutions for Growing Companies

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Oracle Accelerate is Oracle's approach for providing simple to deploy, packaged, enterprise-class software solutions to growing midsize organizations through its network of expert partners. They come with a fixed price, a fixed scope and can be industry- or country-specific. Here is a suggestion of Oracle Accelerate solutions specially tailored for EMEA based customers looking for growing their business with CX technology: Oracle Sales Cloud Birchman Consulting's Oracle Accelerate Solution for Oracle Sales Cloud CSolutor Oracle Accelerate Solution for Oracle Sales Cloud CapricornVentis Oracle Accelerate Solution for Oracle Sales Cloud Oracle Sales Cloud for vertical industries Enigen’s Oracle Accelerate solution for Oracle Fusion CRM for Professional Services BPI's Oracle Accelerate solution for Oracle Sales Cloud for Business Services Companies BPI's Oracle Accelerate Solution for Oracle Sales Cloud for Insurance Companies BPI's Oracle Accelerate solution for Oracle Sales Cloud for Engineering & Construction Companies BPI's Oracle Accelerate Solution for Oracle Sales Cloud for Telecommunications Companies Fellow Consulting's Oracle Accelerate Solution for Oracle Sales Cloud for Consumer Goods industry Fellow Consulting's Oracle Accelerate Solution for Oracle Sales Cloud for Wholesale Distribution Fellow Consulting's Oracle Accelerate Solution for Oracle Sales Cloud for Life Science industry Oracle Service Cloud (RightNow) CapricornVentis Oracle Accelerate Solution for Oracle RightNow Cloud Service for Retail Industry for Ireland CapricornVentis Oracle Accelerate Solution for Oracle RightNow Cloud Service for Retail Industry for the United Kingdom Enigen’s Oracle Accelerate Solution for Oracle RightNow Service Cloud for the United Kingdom DNASTREAM’s RapidLaunch Oracle Accelerate solution for RightNow Oracle Commerce (ATG) ProgiCommerce - an Oracle Accelerate solution for ATG Commerce delivered by PROGIWEB Spindrift Momentum - an Oracle Accelerate Solution for ATG Commerce for Retail Industry e2x RoadRunner - the ATG Oracle Accelerate solution for Manufacturing Industry e2x RoadRunner - the ATG Oracle Accelerate solution for Telecommunications Industry e2x RoadRunner - the ATG Oracle Accelerate solution for Retail Web Commerce

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• Generating Normal map from a Image with a given Albedo map

  - by snape

  I am working on a research problem part of which involves generating normal map from a given image of a rusted object. I searched the internet for techniques to achieve the above and apparently crazybump is mentioned a lot. I tried it but it didn't produce the desirable effects. Also I am looking for a method which draws inspiration from an existing research paper not some closed source software. I turned my attention to the technique described in the this paper. Results from this technique are satisfactory for normal objects because of bias in the training data but it doesn't work very well in the case of rusted objects. After this I focussed my attention on generating Albedo map (the above problem would become more solvable if Albedo map is obtained). Fortunately I am able to generate pretty good albedo maps for images of rusted objects. I used this paper's approach to generate Albedo maps. Now I want to know a good technique to get Normal map given an image and it's corresponding Albedo map. To give you an idea of what kind of images I am working with I am attaching a sample. Links to research material would be really appreciated. Thanks!

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• quick folder access on Linux (akin to Launchy)

  - by Eli Bendersky

  Launchy is a great piece of software, I use it on Windows mainly for quickly accessing folders. I love its auto-indexing in the background, and hardly ever browse through folders manually these days, solves me lots of time. On Linux (Ubuntu 9.10), I usually "live" in the terminal, however. Therefore, Launchy on Linux (or Gnome Do, or its other replacements) are not what I need - as it opens the file manager, and I don't need the file manager. What I do need is something that indexes my folders and lets me cd into them quickly in the terminal. For example: mycd python_c Will cd to: ~/dev/scripts/python_code I hope my intention is understood :-) Are you familiar with such tools?

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• sqlcmd backup script failing

  - by Bryan

  I'm trying to use a simple batch script to backup a local instance of SQL Express 2012, as follows: @echo off SET BACKUP_DIR=E:\BackupData SET SERVER=.\\sqlexpress set dom=%date:~0,2% set month=%date:~3,2% set year=%date:~6,4% set file=%year%-%month%-%dom% sqlcmd -S %SERVER% -d master -Q "exec sp_msforeachdb 'BACKUP DATABASE [?] TO DISK=''%BACKUP_DIR%\?.Full.%file%.bak''' The script is failing to run with the following error: Sqlcmd: Error: Microsoft SQL Server Native Client 10.0 : Client unable to establish connection due to prelogin failure. This is on Server 2008 R2, my SQL database (on localhost) instance is named SQLEXPRESS. There is an instance of SQL Express 2008 on the system (hence client 10.0). The database is configured to use a trusted connection, and the .net desktop software deployed on our network PCs is able to access the database without any problem. Am I missing something obvious here, I've done a fair amount of searching for this error message, and haven't found anything that has been particularly useful so far.

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• After low level formatting can microsoft track previously pirated windows installed on pc

  - by Neelabh

  I am getting call from Microsoft and they are forcing me to purchase so many licensed software but my budget is not that much.. So they are asking for On-Site Audit (SAM Review)... So I did low level formatting of my All PC's and Installed Ubuntu. So can they track I installed pirated windows xp earlier on these system or I need to change hardware.. After formatting on what parameter Microsoft Track earlier piracy: 1) By any Harddisk ID 2) By any Motherboard ID 3) By any IP Address Please help me otherwise I have to borrow so much money for licensing fee. Thanks in Advance..

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• Should certain math classes be required for a Computer Science degree?

  - by sunpech

  For a Computer Science (CS) degree at many colleges and universities, certain math courses are required: Calculus, Linear Algebra, and Discrete Mathematics are few examples. However, since I've started working in the real world as a software developer, I have yet to truly use some the knowledge I had at once acquired from taking those classes. Discrete Math might be the only exception. My questions: Should these math classes be required to obtain a computer science degree? Or would they be better served as electives? I'm challenging even that the certain math classes even help with required CS classes. For example, I never used linear algebra outside of the math class itself. I hear it's used in Computer Graphics, but I never took those classes-- yet linear algebra was required for a CS degree. I personally think it could be better served as an elective rather than requirement because it's more specific to a branch of CS rather than general CS. From a Slashdot post CS Profs Debate Role of Math In CS Education: 'For too long, we have taught computer science as an academic discipline (as though all of our students will go on to get PhDs and then become CS faculty members) even though for most of us, our students are overwhelmingly seeking careers in which they apply computer science.'

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• ExaLogic 2.01 ppt & training & Installation check-list & tips & Web tier roadmap

  - by JuergenKress

  For partners with an ExaLogic opportunity or an ExaLogic demo center we plan to offer an hands-on ExaLogic bootcamp. If you want to attend, please make sure that you add your details to our wiki: ExaLogic checklist Exalogic Installation checklist 08.2012.pdf Exalogic Installation Tips and Tricks 08.2012.pdf Oracle FMW Web Tier Roadmap .pptx (Oracle and Partner confidential) ExaLogic Vision CVC 08.2012.pptx Online Launch Event: Introducing Oracle Exalogic Elastic Cloud Software 2.0 Webcast Replay For the complete ExaLogic partner kit, please visit the WebLogic Community Workspace (WebLogic Community membership required). Exalogic Distribution Rights Update Oracle have recently modified the criteria for obtaining Distribution Rights (resell rights) for Oracle Exadata Database Machine and Exalogic Elastic Cloud. Partners will NO longer be required to be specialized in these products or in their underlying product sets in order to attain Distribution Rights. There are, however, competency criteria that partners must meet, and partners must still apply for the respective Distributions Rights. Please note, there are no changes to the criteria to become EXADATA or EXALOGIC Specialized. List of Criteria is available on the Sell tab of the he Exalogic Elastic Cloud Knowledge Zone WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: ExaLogic,Exalogic training,education,training,Exalogic roadmap,exalogic installation,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Set certain WSUS updates to auto-install

  - by Nicolas

  We're running a WSUS server for the simple purpose of caching updates. Since we are a very small network of all "power users", we've got the domain group policy for WSUS updates on the clients set to prompt for download/install. i.e. We don't want updates to install without our knowledge. But there are a few cases where it would be nice to be able to set a certain update to auto-install. e.g. Windows Defender updates, Malicious Software Removal Tool, Outlook Junk Email Filter, etc. Basically all the silly little updates that you would always install anyway and don't require a restart. Is there a way to set the general policy to prompt for download/install, but auto-install certain regular updates? P.S. WSUS itself does have the facility to auto-approve certain updates. That part works. Facts & Figures: SBS 2003 domain Windows 7 Pro clients Windows XP Pro clients

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• How rotate TomCat 6 logs on Windows every night

  - by Danilo Brambilla

  Hi all, our TomCat 6 is running on a Windows Server 2003 server producing some logs on Program Files\Apache Software Foundation\Tomcat 6.0\logs folder. Only catalina.YYYY-MM-DD.log rotates every night. Admin. Host-Manager. Jakarta. LocalHost. Manager. stderr. stdout does not roate and are dated at the last server restart date. These files are most empty and always locked. How can I set TomCat to rotate all these logs every night (if possible without server/service restart)? Thank you in advance for help.

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• VmWare / Citrix Xen type environment vs Ubuntu Cloud / Amazon EC2 type environment.

  - by Nick Gorbikoff

  Hello. A bit of background. We run a small in house data center: about 20 virtualized servers (Debian Lenny, Windows 2003, Windows xp and Windows 7 machines), in a Citrix Xen pool running on 3 host servers and a SAN, plus a few standalone machines running legacy or specialized software that can't be vritualized. There is a big push everywhere now to move to cloud so we considering Ubuntu Cloud. I was wondering what are the pros / cons of running virtualized pool vs cloud to run all those machines? Thank you

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• Ubuntu server failing daily

  - by deanvz

  Symptoms: Server becomes unresponsive - Increase in load, all services stop Loss of connectivity - Ping/SSH Flush MySQL hosts after reboot - As MySQL refuses new connections Intermittent Apache crashes Generally happens early morning hours - 2 days of the week are however excluded Changes made: Updated the OS - to Ubuntu 10.04.4 LTS Not sure if the MySQL server was also updated in the process Current MySQL version - mysql Ver 14.14 Distrib 5.1.63, for debian-linux-gnu (x86_64) using readline 6.1 Updated Plesk from 10.4.4 Update #47 to 11.0.9 Update #23 Rebooted on almost daily basis All crons stopped for the times corresponding to the server crashes Created a MySQL log to monitor the lock times on queries Possible causes: Failing hardware Incorrect software configuration (MySQL, Apache etc) Responsibilities: Small webserver Runs our billing system - WHMCS Responsible for CRONs Bulk-email solution - No delivery times coincide with server crashes Proposed solutions: Move machine over to VM Format and restore the Plesk server backup and take it from there? Side notes: Seems to be a general Apache failure across all our linux servers - Intermittent problem Are we doing something fundamentally wrong in the Apache config? (I understand that this is a secondary question, just making sure that it isnt possibly holding any relevance)

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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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