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• LexisNexis and Oracle Join Forces to Prevent Fraud and Identity Abuse

  - by Tanu Sood

  Author: Mark Karlstrand About the Writer:Mark Karlstrand is a Senior Product Manager at Oracle focused on innovative security for enterprise web and mobile applications. Over the last sixteen years Mark has served as director in a number of tech startups before joining Oracle in 2007. Working with a team of talented architects and engineers Mark developed Oracle Adaptive Access Manager, a best of breed access security solution.The world’s top enterprise software company and the world leader in data driven solutions have teamed up to provide a new integrated security solution to prevent fraud and misuse of identities. LexisNexis Risk Solutions, a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of its Instant Authenticate product with Oracle Identity Management.Oracle provides the most complete Identity and Access Management platform. The only identity management provider to offer advanced capabilities including device fingerprinting, location intelligence, real-time risk analysis, context-aware authentication and authorization makes the Oracle offering unique in the industry. LexisNexis Risk Solutions provides the industry leading Instant Authenticate dynamic knowledge based authentication (KBA) service which offers customers a secure and cost effective means to authenticate new user or prove authentication for password resets, lockouts and such scenarios. Oracle and LexisNexis now offer an integrated solution that combines the power of the most advanced identity management platform and superior data driven user authentication to stop identity fraud in its tracks and, in turn, offer significant operational cost savings. The solution offers the ability to challenge users with dynamic knowledge based authentication based on the risk of an access request or transaction thereby offering an additional level to other authentication methods such as static challenge questions or one-time password when needed. For example, with Oracle Identity Management self-service, the forgotten password reset workflow utilizes advanced capabilities including device fingerprinting, location intelligence, risk analysis and one-time password (OTP) via short message service (SMS) to secure this sensitive flow. Even when a user has lost or misplaced his/her mobile phone and, therefore, cannot receive the SMS, the new integrated solution eliminates the need to contact the help desk. The Oracle Identity Management platform dynamically switches to use the LexisNexis Instant Authenticate service for authentication if the user is not able to authenticate via OTP. The advanced Oracle and LexisNexis integrated solution, thus, both improves user experience and saves money by avoiding unnecessary help desk calls. Oracle Identity and Access Management secures applications, Juniper SSL VPN and other web resources with a thoroughly modern layered and context-aware platform. Users don't gain access just because they happen to have a valid username and password. An enterprise utilizing the Oracle solution has the ability to predicate access based on the specific context of the current situation. The device, location, temporal data, and any number of other attributes are evaluated in real-time to determine the specific risk at that moment. If the risk is elevated a user can be challenged for additional authentication, refused access or allowed access with limited privileges. The LexisNexis Instant Authenticate dynamic KBA service plugs into the Oracle platform to provide an additional layer of security by validating a user's identity in high risk access or transactions. The large and varied pool of data the LexisNexis solution utilizes to quiz a user makes this challenge mechanism even more robust. This strong combination of Oracle and LexisNexis user authentication capabilities greatly mitigates the risk of exposing sensitive applications and services on the Internet which helps an enterprise grow their business with confidence.Resources:Press release: LexisNexis® Achieves Oracle Validated Integration with Oracle Identity Management Oracle Access Management (HTML)Oracle Adaptive Access Manager (pdf)

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• Oracle OpenWorld Update: Oracle GoldenGate Customer Panels

  - by Doug Reid

  0 false 18 pt 18 pt 0 0 false false false /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;} We are two weeks out from the start of Oracle OpenWorld 2012. The Data Integration team has a solid line-up of product and customer sessions for you to attend this year, plus five hands-on labs, and numerous demonstration pods in Moscone South. On Monday we kick the track off with Brad Adelberg’s Future Strategy, Direction and Roadmap for Oracle’s Data Integration Platform at 10:45AM in Moscone West 3005. Over the rest of the week we have a number of deep dive sessions that build out the themes that Brad discusses in his keynote, but the two that I would like to highlight today are our Oracle GoldenGate customer panels. The first customer panel is on Zero Downtime Operations and is on Monday at 1:45 in Moscone West 3005. The theme of this session is how to reduce downtime for critical must-succeed systems. Here’s a rundown of the session: Bank of America, TALX, and St. Jude Medical all have users communities that expect systems to be available around the clock. In this customer panel session, Bank of America discusses how it will be leveraging Oracle GoldenGate. St. Jude Medical shares how it is using Oracle GoldenGate to achieve a zero-downtime migration for a 5 TB Oracle online transaction processing (OLTP) 24/7 mission-critical database. TALX discusses how Equifax Workforce Information Services used Oracle GoldenGate to move from processing online transactions in a single site to processing concurrently from two geographically disparate data centers, providing a highly available solution with significant burst capacity. On Tuesday at 11:45 in Moscone West 3005 we switch gears and host a customer panel on Operational Reporting. The theme of this customer panel is all around reporting and how Oracle GoldenGate raises the bar on reporting by enabling real-time access to real-time data. Here’s a rundown of the session: Turk Telekom and Comcast are half a world away from each other, but these two powerhouse companies have both drastically improved performance and access to real-time data by using Oracle GoldenGate. During this panel discussion, Turk Telekom will explain its evaluation and implementation of Oracle GoldenGate, how the business has experienced significant improvements in the core database and reporting platform, and how it plans to expand its usage into its SOA architecture and its architecture based on Oracle’s Siebel platform. Comcast will explain its implementation of Oracle GoldenGate and how it moves data in real time from its mission-critical HP NonStop database to a Teradata data warehouse. Join us at our sessions to learn what other customers are doing with our products or stop by our demo pods in Moscone south and meet the product management and development teams.

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• Securing Flexfield Value Sets in EBS 12.2

  - by Sara Woodhull

  Release 12.2 includes a new feature: flexfield value set security. This new feature gives you additional options for ensuring that different administrators have non-overlapping responsibilities, which in turn provides checks and balances for sensitive activities.  Separation of Duties (SoD) is one of the key concepts of internal controls and is a requirement for many regulations including: Sarbanes-Oxley (SOX) Act Health Insurance Portability and Accountability Act (HIPAA) European Union Data Protection Directive. Its primary intent is to put barriers in place to prevent fraud or theft by an individual acting alone. Implementing Separation of Duties requires minimizing the possibility that users could modify data across application functions where the users should not normally have access. For flexfields and report parameters in Oracle E-Business Suite, values in value sets can affect functionality such as the rollup of accounting data, job grades used at a company, and so on. Controlling access to the creation or modification of value set values can be an important piece of implementing Separation of Duties in an organization. New Flexfield Value Set Security feature Flexfield value set security allows system administrators to restrict users from viewing, adding or updating values in specific value sets. Value set security enables role-based separation of duties for key flexfields, descriptive flexfields, and report parameters. For example, you can set up value set security such that certain users can view or insert values for any value set used by the Accounting Flexfield but no other value sets, while other users can view and update values for value sets used for any flexfields in Oracle HRMS. You can also segregate access by Operating Unit as well as by role or responsibility.Value set security uses a combination of data security and role-based access control in Oracle User Management. Flexfield value set security provides a level of security that is different from the previously-existing and similarly-named features in Oracle E-Business Suite: Function security controls whether a user has access to a specific page or form, as well as what operations the user can do in that screen. Flexfield value security controls what values a user can enter into a flexfield segment or report parameter (by responsibility) during routine data entry in many transaction screens across Oracle E-Business Suite. Flexfield value set security (this feature, new in Release 12.2) controls who can view, insert, or update values for a particular value set (by flexfield, report, or value set) in the Segment Values form (FNDFFMSV). The effect of flexfield value set security is that a user of the Segment Values form will only be able to view those value sets for which the user has been granted access. Further, the user will be able to insert or update/disable values in that value set if the user has been granted privileges to do so.  Flexfield value set security affects independent, dependent, and certain table-validated value sets for flexfields and report parameters. Initial State of the Feature upon Upgrade Because this is a new security feature, it is turned on by default.  When you initially install or upgrade to Release 12.2.2, no users are allowed to view, insert or update any value set values (users may even think that their values are missing or invalid because they cannot see the values).  You must explicitly set up access for specific users by enabling appropriate grants and roles for those users.We recommend using flexfield value set security as part of a comprehensive Separation of Duties strategy. However, if you choose not to implement flexfield value set security upon upgrading to or installing Release 12.2, you can enable backwards compatibility--users can access any value sets if they have access to the Values form--after you upgrade. The feature does not affect day-to-day transactions that use flexfields.  However, you must either set up specific grants and roles or enable backwards compatibility before users can create new values or update or disable existing values. For more information, see: Release 12.2 Flexfield Value Set Security Documentation Update for Patch 17305947:R12.FND.C (Document 1589204.1) R12.2 TOI: Implement and Use Application Object Library (AOL) - Flexfields Security and Separation of Duties for Value Sets (recorded training)

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• What's New in Oracle's EPM System?

  - by jmorourke

  Oracle’s EPM System R11.1.2.2  is now generally available to customers and partners on the download center.  Although the release number doesn’t sound significant, this is a major release of Oracle’s Hyperion EPM Suite with new modules as well as significant enhancements across the suite.  This release was announced back on April 4th as part of Oracle’s Business Analytics Strategy launch, so analytics is a key aspect of the release.  But the three biggest pieces of news in this release are Oracle Hyperion Planning support for the Exalytics In-Memory Machine, the new Project Financial Planning Application and the new Account Reconciliations Manager module. The Oracle Exalytics In-Memory Machine was announced back in October 2011, at Oracle OpenWorld.  It’s the latest installment from Oracle in a line of engineered systems that combine Oracle Sun hardware, with Oracle database and application technologies – in solutions that are designed to provide high scalability and performance for specific tasks.  Exalytics is the first engineered system specifically designed for high performance analytics.  Running in-memory versions of Oracle Essbase, as well as the Oracle TimesTen database and Oracle BI tools, Exalytics provides speed of thought response times for complex analytic processes with advanced visualizations.  Early adopter customers have achieved 5X to 100X faster interactivity and 6X to 10X faster planning cycles.  Hyperion Planning running with Oracle Exalytics will support enterprise-wide planning, budgeting and forecasting with more detailed data, with hundreds to thousands of users across an organization getting speed of thought performance. The new Hyperion Project Financial Planning application delivered with EPM 11.1.2.2 is also great news for Oracle customers.  This application follows on the heels of other special-purpose planning applications that Oracle has delivered for Workforce and Capital Asset planning.  It allows Project Managers to identify project-related expenses and revenues, plan and propose new projects, and track results over time. Finance Managers can evaluate and compare different projects, manage the funding process, monitor and report the actual financial results and impacts of projects and project portfolios. This new application is applicable to capital projects, contract projects and indirect projects like IT and HR projects across all industries.  This application is a great complement to existing Project Management applications, and helps bridge the gap between these applications, and the financial planning and budgeting process. Account reconciliations has to be one of the biggest bottlenecks and risks in the financial close and reporting process, and many organizations rely on spreadsheets and manual processes to perform this critical process.  To help address this problem, Oracle developed an Account Reconciliation Manager module that is being delivered as part of Oracle Hyperion Financial Close Management.   This module helps automate and streamline account reconciliations and eliminates the chances for errors, omissions and fraud.  But unlike standalone account reconciliation packages, it’s integrated with the rest of the Oracle Hyperion Financial Close suite, and can integrate balances from any source system.  This can help alleviate a major bottleneck in the financial close process, increase accuracy and reduce risk, and can complement existing investments in Hyperion Financial Management, as well as Oracle and non-Oracle transaction processing systems. Other enhancements in this release include an enhanced Web 2.0 interface for Hyperion Planning and Hyperion Financial Management (HFM), configurable dimensionality in HFM, new Predictive Planning feature in Hyperion Planning, new Detailed Profitability feature in Hyperion Profitability and Cost Management, new Smart View interface for Hyperion Strategic Finance, and integration of the Hyperion applications with JD Edwards Financials. For more information about Oracle EPM System R11.1.2.2 check out the links below: Press Release:  http://www.oracle.com/us/corporate/press/1575775 Product Information on O.com:  http://www.oracle.com/us/solutions/business-analytics/overview/index.html Product Information on OTN:  http://www.oracle.com/technetwork/middleware/epm/downloads/index.html Webcast Replay:  http://www.oracle.com/us/go/index.html?Src=7317510&Act=65&pcode=WWMK11054701MPP046 Please contact me if you have any questions or need additional information – [email protected]

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• Oracle Tutor: Installing Is Not Implementing or Why CIO's should care about End User Adoption

  - by emily.chorba(at)oracle.com

  Eighteen months ago I showed Tutor and UPK Productive Day One overview to a CIO friend of mine. He works in a manufacturing business which had been recently purchased by a global conglomerate. He had a major implementation coming up, but said that the corporate team would be coming in to handle the project. I asked about their end user training approach, but it was unclear to him at the time. We were in touch over the course of the implementation project. The major activities were data conversion, how-to workshops, General Ledger realignment, and report definition. The message was "Here's how we do it at corporate, and here's how you are going to do it." In short, it was an application software installation. The corporate team had experience and confidence and the effort through go-live was smooth. Some weeks after cutover, problems with customer orders began to surface. Orders could not be fulfilled in a timely fashion. The problem got worse, and the corporate emergency team was called in. After many days of analysis, the issue was tracked down and resolved, but by then there were weeks of backorders, and their customer base was impacted in a significant way. It took three months of constant handholding of customers by the sales force for good will to be reestablished, and this itself diminished a new product sales push. I learned of these results in a recent conversation with the CIO. I asked him what the solution to the problem was, and he replied that it was twofold. The first component was a lack of understanding by customer service reps about how a particular data item in order entry was to be filled in, resulting in discrepant order data. The second component was that product planners were using this data, along with data from other sources, to fill in a spreadsheet based on the abandoned system. This spreadsheet was the primary input for planning data. The result of these two inaccuracies was that key parts were not being ordered to effectively meet demand and the lead time for finished goods was pushed out by weeks. I reminded him about the Productive Day One approach, and it's focus on methodology and tools for end user training. A more collaborative solution workshop would have identified proper applications use in the new environment. Using UPK to document correct transaction entry would have provided effective guidelines to the CSRs for data entry. Using Oracle Tutor to document the manual tasks would have eliminated the use of an out of date spreadsheet. As we talked this over, he said, "I wish I knew when I started what I know now." Effective end user adoption is the most critical and most overlooked success factor in applications implementations. When the switch is thrown at go-live, employees need to know how to use the new systems to do their jobs. Their jobs are made up of manual steps and systems steps which must be performed in the right order for the implementing organization to operate smoothly. Use Tutor to document the manual policies and procedures, use UPK to document the systems tasks, and develop this documentation in conjunction with a solution workshop. This is the path to develop effective end user training material for a smooth implementation. Learn More For more information about Tutor, visit Oracle.com or the Tutor Blog. Post your questions at the Tutor Forum. Chuck Jones, Product Manager, Oracle Tutor and BPM

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• DAC pack up all your troubles

  - by Tony Davis

  Visual Studio 2010, or perhaps its apparently-forthcoming sister, "SQL Studio", is being geared up to become the natural way for developers to create databases. Central to this drive is the introduction of 'data-tier application components', or DACs. Applications are developed as normal but when it comes to deployment, instead of supplying the DBA with a bunch of scripts to create the required database objects, the developer creates a single DAC Package ("DAC Pack"); a zipped XML file containing all the database objects needed by the application, along with versioning information, policies for deployment, and so on. It's an intriguing prospect. Developers can work on their development database using their existing tools and source control, and then package up the changes into a single DACPAC for deployment and management. DBAs get an "application level view" of how their instances are being used and the ability to collectively, rather than individually, manage the objects. The DBA needing to manage a large number of relatively small databases can use "DAC snapshots" to get a quick overview of what has changed across all the databases they manage. The reason that DAC packs haven't caused more excitement is that they can only be pushed to SQL Server 2008 R2, and they must be developed or inspected using Visual Studio 2010. Furthermore, what we see right now in VS2010 is more of a 'work-in-progress' or 'vision of the future', with serious shortcomings and restrictions that render it unsuitable for anything but small 'non-critical' departmental databases. The first problem is that DAC packs support a limited set of schema objects (corresponding closely to the features available on 'Azure'). This means that Service Broker queues, CLR Objects, and perhaps most critically security (permissions, certificates etc.), are off-limits. Applications that require these objects will need to add them via a post-deployment TSQL script, rather defeating the whole idea. More worrying still is the process for altering a database with a DAC pack. The grand 'collective' philosophy, whereby a single XML file can be used for deploying and managing builds and changes, extends, unfortunately, to database upgrades. Any change to a database object will result in the creation of a new database, copying the data from the old version, nuking the previous one, and then renaming the new one. Simple eh? The problem is that even something as trivial as adding a comment to a stored procedure in a 5GB database will require the server to find at least twice as much space, as well sufficient elbow-room in the transaction log for copying the largest table. Of course, you'll need to take the database offline for the full course of the deployment, which is likely to take a long time if there is a lot of data. This upgrade/rename process breaks the log chain, makes any subsequent full restore operation highly complicated, and will also break log shipping. As with any grand vision, the devil is always in the detail. It's hard to fathom why Microsoft hasn't used a SQL Compare-style approach to the upgrade process, altering a database with a change script, and this will surely be adopted in the near future. Something had to be in place for VS2010, but right now DAC packs only make sense for Azure. For this, they're cute, but hardly compelling. Nevertheless, DBAs would do well to get familiar with VS 2010 and DAC packs. Like it or not, they're both coming. Cheers, Tony.

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• WebLogic Server–Use the Execution Context ID in Applications–Lessons From Hansel and Gretel

  - by james.bayer

  I learned a neat trick this week.  Don’t let your breadcrumbs go to waste like Hansel and Gretel did!  Keep track of the code path, logs and errors for each request as they flow through the system.  Earlier this week an OTN forum post in the WLS – General category by Oracle Ace John Stegeman asked a question how to retrieve the Execution Context ID so that it could be used on an error page that a user could provide to a help desk or use to check with application administrators so they could look up what went wrong.  What is the Execution Context ID (ECID)?  Fusion Middleware injects an ECID as a request enters the system and it says with the request as it flows from Oracle HTTP Server to Oracle Web Cache to multiple WebLogic Servers to the Oracle Database. It’s a way to uniquely identify a request across tiers.  According to the documentation it’s: The value of the ECID is a unique identifier that can be used to correlate individual events as being part of the same request execution flow. For example, events that are identified as being related to a particular request typically have the same ECID value.  The format of the ECID string itself is determined by an internal mechanism that is subject to change; therefore, you should not have or place any dependencies on that format. The novel idea that I see John had was to extend this concept beyond the diagnostic information that is captured by Fusion Middleware.  Why not also use this identifier in your logs and errors so you can correlate even more information together!  Your logging might already identify the user, so why not identify the request so you filter down even more.  All you need to do inside of WebLogic Server to get ahold of this information is invoke DiagnosticConextHelper: weblogic.diagnostics.context.DiagnosticContextHelper.getContextId() This class has other helpful methods to see other values tracked by the diagnostics framework too.  This way I can see even more detail and get information across tiers. In performance profiling, this can be very handy to track down where time is being spent in code.  I’ve blogged and made videos about this before.  JRockit Flight Recorder can use the WLDF Diagnostic Volume in WLS 10.3.3+ to automatically capture and correlate lots of helpful information for each request without installing any special agents and with the out-of-the-box JRockit and WLS settings!  You can see here how information is displayed in JRockit Flight Recorder about a single request as it calls a Servlet, which calls an EJB, which gets a DB connection, which starts a transaction, etc.  You can get timings around everything and even see the SQL that is used. http://download.oracle.com/docs/cd/E21764_01/web.1111/e13714/using_flightrecorder.htm#WLDFC480 Recent versions of the WLS console also are able to visualize this data too, so it works with other JVMs besides JRockit when you turn on WLDF instrumentation. I wrote a little sample application that verified to myself that the ECID did actually cross JVM boundaries.  I invoked a Servlet in one JVM, which acted as an EJB client to Stateless Session Bean running in another JVM.  Each call returned the same ECID.  You need to turn on WLDF Instrumentation for this to work otherwise the framework returns null.  I’m glad John put me on to this API as I have some interesting ideas on how to correlate some information together.

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• GoldenGate 12c - MySQL Active-Active Replication Setup

  - by Jinyu Wang-Oracle

  Active-active  (also called Master-Master or Bi-Directional) replication captures data changes from two or more systems and replicat the changes to synchronize the data.  Active-Active replication is often needed for high availability, load balancing and scaling out purposes.   Oracle GoldenGate is known to be one of the first and the best replication tool handling active-active replications. As of Oracle GoldenGate 12c, it provides (Refer to Oracle GoldenGate 12.1.2 Documentation - Configuring Oracle GoldenGate for Active-Active High Availability for more information) the followings: Robust loop-back prevention Comprehensive conflict resolution and detection support Heterogeneous support across different database versions and operation systems.  Oracle GoldenGate supports active-active configurations for DB2 on z/OS, LUW, and IBM i, MySQL, Oracle, SQL/MX,SQL Server, Sybase, and Teradata. However, the setup is different from database to database. In this example, I will show you how to setup an active-active data replication between two MySQL database instances. The example setup below is to have active-active replication between MySQL 5.5 and MySQL 5.6 instances and is shown as follows: MySQL 5.5 (Manager Port: 15105)  Extract EXTRACT demoex01 SETENV (MYSQL_UNIX_PORT='/home/oracle/software/mysql_5.5.38/data/mysql.sock') DBOPTIONS CONNECTIONPORT 3305 DBOPTIONS HOST oraclelinux6.localdomain SOURCEDB test USERID root, PASSWORD mysql EXTTRAIL ./dirdat/extract/de TRANLOGOPTIONS ALTLOGDEST "/home/oracle/software/mysql_5.5.38/data/binlog/bin-log.index" FILTERTABLE test.checkpoint_tbl REPORTROLLOVER AT 05:30 ON saturday TABLE test.TCUSTMER; TABLE test.TCUSTORD; Pump EXTRACT demopm01 RMTHOST localhost, MGRPORT 15106, COMPRESS, TIMEOUT 30 RMTTRAIL ./dirdat/replicat/ps PASSTHRU TABLE test.TCUSTMER; TABLE test.TCUSTORD; Replicat replicat demorp01 setenv (MYSQL_UNIX_PORT='/home/oracle/software/mysql_5.5.38/data/mysql.sock') dboptions host oraclelinux6.localdomain, connectionport 3305 targetdb test, userid root, password mysql sourcedefs ./dirdat/replicat/democust.def discardfile ./dirrpt/demprp01.dsc, purge REPERROR (DEFAULT, ABEND) REPERROR(1062, IGNORE) map test.TCUSTMER, target test.TCUSTMER,colmap(usedefaults, region_code="region code"); map test.TCUSTORD, target test.TCUSTORD; MySQL 5.6 (Manager Port: 15106) Replicat replicat demorp01 setenv (MYSQL_UNIX_PORT='/home/oracle/software/mysql_5.6.19/data/mysql.sock') dboptions host oraclelinux6.localdomain, connectionport 3306 targetdb test, userid root, password mysql --assumetargetdefs sourcedefs ./dirdat/replicat/democust.def discardfile ./dirrpt/demprp01.dsc, purge map test.TCUSTMER, target test.TCUSTMER, colmap(usedefaults, "region code"=region_code); map test.TCUSTORD, target test.TCUSTORD; Extract EXTRACT demoex01 SETENV (MYSQL_UNIX_PORT='/home/oracle/software/mysql_5.6.19/data/mysql.sock') DBOPTIONS CONNECTIONPORT 3306 DBOPTIONS HOST oraclelinux6.localdomain SOURCEDB test USERID root, USERID mysql EXTTRAIL ./dirdat/extract/de TRANLOGOPTIONS ALTLOGDEST "/usr/local/mysql56/data/binlog/bin-log.index" FILTERTABLE test.checkpoint_tbl TABLE test.TCUSTMER; TABLE test.TCUSTORD; Pump EXTRACT demopm01 RMTHOST localhost, MGRPORT 15105, COMPRESS, TIMEOUT 30 RMTTRAIL ./dirdat/replicat/ps PASSTHRU TABLE test.TCUSTMER; TABLE test.TCUSTORD; The setup parameters are quite self-explanatory. The key setup is to avoid the replication data  looping. Oracle GoldenGate for MySQL uses the information in the replication checkpoint table to identify the transaction applied by replicats and thus avoid extracting those transactions by Oracle GoldenGate extracts. The example setup in the extract in MySQL 5.5 instance is shown as follows.  TRANLOGOPTIONS ALTLOGDEST "/home/oracle/software/mysql_5.5.38/data/binlog/bin-log.index" FILTERTABLE test.checkpoint_tbl Setting up an active-active replication is often more complicated than this and requires the following additional considerations. I would elaborate on this in the follow-up discussions. 

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• Oracle Announces Release of PeopleSoft HCM 9.1 Feature Pack 2

  - by Jay Zuckert

  Big things sometimes come in small packages.  Today Oracle announced the availability of PeopleSoft HCM 9.1 Feature Pack 2 which delivers a new HR self service user experience that fundamentally changes the way managers and employees interact with the HCM system.  Earlier this year we reviewed a number of new concept designs with our Customer Advisory Boards.  With the accelerated feature pack development cycle we have adopted, these innovations are  now available to all 9.1 customers without the need for an upgrade.   There are no new products that need to be licensed for the capabilities below. For more details on Feature Pack 2, please see the Oracle press release. Included in Feature Pack 2 is a new search-based menu-free navigation that allows managers to search for employees by name and take actions directly from the secure search results.  For example, a manager can now simply type in part of an employee’s first or last name and receive meaningful results from documents related to performance, compensation, learning, recruiting, career planning and more.   Delivered actions can be initiated directly from these search results and the actions are securely tied to HCM security and user role.  The feature pack also includes new pages that will enable managers to be more productive by aggregating key employee data into a single page.  The new Manager Dashboard and Talent Summary provide a consolidated view of data related to a manager’s team and individual team members, respectively.   The Manager Dashboard displays information relevant to their direct reports including team learning, objective alignment, alerts, and pending approvals requiring their attention.  The Talent Summary provides managers with an aggregated view of talent management-related data for an individual employee including performance history, salary history, succession options, total rewards, and competencies.   The information displayed in both the Manager Dashboard and Talent Summary is configurable by system administrators and can be personalized by each of your managers. Other Feature Pack 2 enhancements allow organizations to administer Matrix or Dotted-Line Relationship Management, which addresses the challenge of tracking and maintaining project-based organizations that cut across the enterprise and geographic regions.  From within the Company Directory and Org Viewer organization charts, managers now have access to manager self-service transactions from related actions.  More than 70 manager and employee self-service transactions have been tied into the related action framework accessible from Org Viewer, Manager Dashboard, Talent Summary and Secure Enterprise Search (SES) results.  In addition to making it easier to access manager self-service transactions, the feature pack delivers streamlined transaction pages making everyday tasks such as promoting an employee faster and more efficient. With the delivery of PeopleSoft HCM 9.1 Feature Pack 2, Oracle continues to deliver on its commitment to our PeopleSoft customers.  With this feature pack, HCM 9.1 customers will be able to deploy the newest functionality quickly, without a major release upgrade, and realize added value from their existing PeopleSoft investment.    For customers newly deploying 9.1, a new download with all of Feature Pack 2  will be available early next year.   This will aslo include recertified upgrade paths from 8.8, 8.9 and 9.0, for customers in the upgrade process.

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• How the number of indexes built on a table can impact performances?

  - by Davide Mauri

  We all know that putting too many indexes (I’m talking of non-clustered index only, of course) on table may produce performance problems due to the overhead that each index bring to all insert/update/delete operations on that table. But how much? I mean, we all agree – I think – that, generally speaking, having many indexes on a table is “bad”. But how bad it can be? How much the performance will degrade? And on a concurrent system how much this situation can also hurts SELECT performances? If SQL Server take more time to update a row on a table due to the amount of indexes it also has to update, this also means that locks will be held for more time, slowing down the perceived performance of all queries involved. I was quite curious to measure this, also because when teaching it’s by far more impressive and effective to show to attended a chart with the measured impact, so that they can really “feel” what it means! To do the tests, I’ve create a script that creates a table (that has a clustered index on the primary key which is an identity column) , loads 1000 rows into the table (inserting 1000 row using only one insert, instead of issuing 1000 insert of one row, in order to minimize the overhead needed to handle the transaction, that would have otherwise ), and measures the time taken to do it. The process is then repeated 16 times, each time adding a new index on the table, using columns from table in a round-robin fashion. Test are done against different row sizes, so that it’s possible to check if performance changes depending on row size. The result are interesting, although expected. This is the chart showing how much time it takes to insert 1000 on a table that has from 0 to 16 non-clustered indexes. Each test has been run 20 times in order to have an average value. The value has been cleaned from outliers value due to unpredictable performance fluctuations due to machine activity. The test shows that in a  table with a row size of 80 bytes, 1000 rows can be inserted in 9,05 msec if no indexes are present on the table, and the value grows up to 88 (!!!) msec when you have 16 indexes on it This means a impact on performance of 975%. That’s *huge*! Now, what happens if we have a bigger row size? Say that we have a table with a row size of 1520 byte. Here’s the data, from 0 to 16 indexes on that table: In this case we need near 22 msec to insert 1000 in a table with no indexes, but we need more that 500msec if the table has 16 active indexes! Now we’re talking of a 2410% impact on performance! Now we can have a tangible idea of what’s the impact of having (too?) many indexes on a table and also how the size of a row also impact performances. That’s why the golden rule of OLTP databases “few indexes, but good” is so true! (And in fact last week I saw a database with tables with 1700bytes row size and 23 (!!!) indexes on them!) This also means that a too heavy denormalization is really not a good idea (we’re always talking about OLTP systems, keep it in mind), since the performance get worse with the increase of the row size. So, be careful out there, and keep in mind the “equilibrium” is the key world of a database professional: equilibrium between read and write performance, between normalization and denormalization, between to few and too may indexes. PS Tests are done on a VMWare Workstation 7 VM with 2 CPU and 4 GB of Memory. Host machine is a Dell Precsioni M6500 with i7 Extreme X920 Quad-Core HT 2.0Ghz and 16Gb of RAM. Database is stored on a SSD Intel X-25E Drive, Simple Recovery Model, running on SQL Server 2008 R2. If you also want to to tests on your own, you can download the test script here: Open TestIndexPerformance.sql

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• Come see us at JavaU at JavaOne!

  - by tmcginn

  In just a little under a month, JavaOne will be in full swing (no pun intended) and thousands of Java developers will gather to hear the latest Java news, immerse themselves in Java technology and learn some new things. This year, I am fortunate enough to be able to attend, along with my Java curriculum development colleagues Matt Heimer and Mike Williams. We start our week at JavaOne teaching a one-day session at JavaU on Sunday morning. If you have never attended a training session through JavaU, you should check it out. There are some terrific sessions this year, and it might help to justify your trip to JavaOne if you can say it was for training! This year I am teaching a one day session on Java SE 7 New Features - a great session for anyone interested in the specific details of what is new in Java SE 7. Matt is teaching a one-day session on Developing Portable Java EE applications with the Enterprise JavaBeans 3.1 API and Java Persistence 2.0 API  EJB, and Mike is doing a one-day session on developing Rich Client applications with Java SE 7 using Java FX 2. I asked Matt and Mike to tell me what developers can expect from their sessions. Matt: "My session will get you up to speed on everything you need to know to create portable Java EE 6 applications using EJB 3.1 and JPA 2. I am going to cover why everyone can benefit from using EJBs (and why developers should relearn them if they haven't looked at them for years). Students who attend my session will see JPA examples showcasing how to use relational databases in an enterprise applications without programming to JDBC and without writing SQL statements. EJB and JPA benefit from being paired together, so I will also show how transaction management is easier in a container. I encourage students to bring a laptop and code as they learn!" Mike: "My session covers how to develop a rich client application using Java FX 2. Starting with the basic concepts of JavaFX, students will see how a JavaFX application is built from its layout, to its controls, to its data structures. In addition, more advanced controls like charts, smart tables, and transitions will be added to the application. Finally, a quick review of JavaFX concurrency and data binding is included. Blended with the core concepts the session will include some of the latest JavaFX technology. This includes using Scene Builder to create a JavaFX UI and connecting your XML UI definition to Java code.  In addition, packaging of the JavaFX application will be covered with some examples of the new native packaging features." As I mentioned, my session covers the changes in the Java for SE 7, including the  language changes that were voted into Java SE 7 from Project Coin. I will also look at how you can take advantage if the the new I/O library (NIO.2) for writing applications that work with files, directories and file systems. We will also look at the changes in Asynchronous I/O that are a part of the changes in NIO/2. We will spend some time looking at the changes to the Java Virtual Machine as well, including support for dynamically typed languages (JSR-292). We will spend some time looking at the Java Concurrency enhancements (JSR-166), including the new Fork/Join framework. And we'll round out the day with a look at changes in Swing, XML and a number of smaller changes in the API's. And, if these topics aren't grabbing your interest, take a look at the other 10 sessions that range from topics on architecture to how to pass the Oracle Certified Programmer I and II exams. See you soon!

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• Is Oracle Policy Automation a Fit for My Agency? I'll bet it is.

  - by jeffrey.waterman

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Recently, I stumbled upon a new(-ish) whitepaper now posted on the Oracle Technology Network around Oracle Policy Automation (OPA). This paper is certain to become a must read for any customer interested in rules automation. What is OPA?  If you are not sitting in your favorite Greek restaurant waiting for that order of Saganaki to appear, OPA is Oracle’s solution for automated streamlining, standardizing, and the maintenance of policy. It is a specialized rules platform that simplifies the automation of rules and policies, putting the analysis in the hands of the analysts, not the IT organization. In other words, OPA allows the organization to be more efficient by eliminating (or at a minimum, reducing the engagement of) the middle man from the process. The whitepaper I mention above is titled, “Is Oracle Policy Automation a Good Fit for My Business?”. This short document walks the reader through use cases and advice for the reader to consider when deciding if OPA is right for their agency. The paper outlines many different scenarios, different uses of OPA in production today and, where OPA may not be a good fit. Many of the use case examples revolve around end user questionnaires or analyst research. What is often overlooked is OPA’s ability to act as a rules engine behind the scenes. That is, take inputs from one source (e.g., personnel data), process that data in OPA and send the output (e.g., pay data with benefits deductions) to a second source. The rules have been automated, no necessary human intervention to perform analysis. A few of my customers have used the embedded OPA solution to improve transaction processing and reduce the time spent analyzing exceptions. I suggest any reader whose organization is reliant on or deals with high complexity, volume or volatility in rules that are based on documentation – or which need to be documented – take a look at Oracle Policy Automation. You can find the white paper on Oracle Technology Network. You can find the white paper in the Oracle Policy Automation of the OTN. You can find more information around OPA on oracle.com. Finally, you can send me a question any time at [email protected] Thank you for reading. If you have any topics around Oracle Applications in the Federal or Public Sector industries you would like to see addressed in this blog, please leave suggestions in the comments section and I will do my best to address in a future post.

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• Oracle Retail Mobile Point-of-Service

  - by David Dorf

  When most people discuss mobile in retail, they immediately go to shopping applications.  While I agree the consumer side of mobile is huge, I believe its also important to arm store associates with mobile tools.  There are around a dozen major roll-outs of mobile POS to chain retailers, and all have been successful.  This does not, however, signal the demise of traditional registers.  Retailers will adopt mobile POS slowly and reduce the number of fixed registers over time, but there's likely to be a combination of both for the foreseeable future.  Even Apple retains at least one fixed register in every store, you just have to know where to look. The business benefits for mobile POS are pretty straightforward: 1. Faster checkout.  Walmart's CFO recently reported that for every second they shave off the average transaction time, they can potentially save $12M a year in labor.  I think its more likely that labor will be redeployed to enhance the customer experience. 2. Smarter associates.  The sales associates on the floor need the same access to information that consumers have, if not more.  They need ready access to product details, reviews, inventory, etc. to meet consumer expectations.  In a recent study, 40% of consumers said a savvy store associate can impact their final product selection more than a website. 3. Lower costs.  Mobile POS hardware (iPod touch + sled) costs about a fifth of fixed registers, not to mention the reclaimed space that can be used for product displays. But almost all Mobile POS solutions can claim those benefits equally.  Where there's differentiation is on the technical side.  Oracle recently announced availability of the Oracle Retail Mobile Point-of-Service, and it has three big technology advantages in the market: 1. Portable. We used a popular open-source component called PhoneGap that abstracts the app from the underlying OS and hardware so that iOS, Android, and other platforms could be supported.  Further, we used Web technologies such as HTML5 and JavaScript, which are commonly known by many programmers, as opposed to ObjectiveC which is more difficult to find.  The screen can adjust to different form-factors and sizes, just like you see with browsers.  In the future when a new, zippy device gets released, retailers will have the option to move to that device more easily than if they used a native app. 2. Flexible.  Our Mobile POS is free with the Oracle Retail Point-of-Service product.  Retailers can use any combination of fixed and mobile registers, and those ratios can change as required.  Perhaps start with 1 mobile and 4 fixed per store, then transition over time to 4 mobile and 1 fixed without any additional software licenses.  Our scalable solution supports lots of combinations. 3. Consistent.  Because our Mobile POS is fully integrated to our traditional POS, the same business logic is reused.  Third-party Mobile POS solutions often handle pricing, promotions, and tax calculations separately leading to possible inconsistencies within the store.  That won't happen with Oracle's solution. For many retailers, Mobile POS can lower costs, increase customer service, and generally enhance a consumer's in-store experience.  Apple led the way, but lots of other retailers are discovering the many benefits of adding mobile capabilities in their stores.  Just be sure to examine both the business and technology benefits so you get the most value from your solution for the longest period of time.

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• Customers Discuss: Real-World Operational Reporting with Oracle GoldenGate

  - by Irem Radzik

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} As businesses leverage business intelligence and analytics for day-to-day decision making, operational reporting solutions become more and more common. While some companies can use their production OLTP system for running operational reports, for many it is too much overhead and performance impact for transaction processing systems.  Oracle GoldenGate’s real-time data integration capabilities enable companies to create a real-time replica of their OLTP systems, dedicated for operational reporting. This instance can be optimized for the reports needed as well such as containing only the tables needed from the source. Oracle GoldenGate has certified solutions for many Oracle applications such as EBusiness Suite, Peoplesoft, JD Edwards, to offload operational reporting to another reporting server that has real-time data feeding from the production system. At Oracle OpenWorld we will be hearing from a panel of Oracle GoldenGate customers how they deployed GoldenGate for operational reporting. Comcast, Turk Telekom, and Raymond James will be sharing their experiences and the benefits achieved when implementing GoldenGate’s solution. If you have performance degradation in your production systems due to reporting or ad-hoc queries, and you will be at OpenWorld, don’t miss this informative session: Real-World Operational Reporting with Oracle GoldenGate: Customer Panel-- Tuesday Oct 2nd 11:45am Mascone West 3005. For other data integration sessions at OpenWorld, please check our Focus-On document.  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} If you cannot attend OpenWorld, please check out related white paper “Using Oracle GoldenGate to Achieve Operational Reporting for Oracle Applications” to learn more.

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• Why do I need two Instances in Windows Azure?

  - by BuckWoody

  Windows Azure as a Platform as a Service (PaaS) means that there are various components you can use in it to solve a problem: Compute “Roles” - Computers running an OS and optionally IIS - you can have more than one "Instance" of a given Role Storage - Blobs, Tables and Queues for Storage Other Services - Things like the Service Bus, Azure Connection Services, SQL Azure and Caching It’s important to understand that some of these services are Stateless and others maintain State. Stateless means (at least in this case) that a system might disappear from one physical location and appear elsewhere. You can think of this as a cashier at the front of a store. If you’re in line, a cashier might take his break, and another person might replace him. As long as the order proceeds, you as the customer aren’t really affected except for the few seconds it takes to change them out. The cashier function in this example is stateless. The Compute Role Instances in Windows Azure are Stateless. To upgrade hardware, because of a fault or many other reasons, a Compute Role's Instance might stop on one physical server, and another will pick it up. This is done through the controlling fabric that Windows Azure uses to manage the systems. It’s important to note that storage in Azure does maintain State. Your data will not simply disappear - it is maintained - in fact, it’s maintained three times in a single datacenter and all those copies are replicated to another for safety. Going back to our example, storage is similar to the cash register itself. Even though a cashier leaves, the record of your payment is maintained. So if a Compute Role Instance can disappear and re-appear, the things running on that first Instance would stop working. If you wrote your code in a Stateless way, then another Role Instance simply re-starts that transaction and keeps working, just like the other cashier in the example. But if you only have one Instance of a Role, then when the Role Instance is re-started, or when you need to upgrade your own code, you can face downtime, since there’s only one. That means you should deploy at least two of each Role Instance not only for scale to handle load, but so that the first “cashier” has someone to replace them when they disappear. It’s not just a good idea - to gain the Service Level Agreement (SLA) for our uptime in Azure it’s a requirement. We point this out right in the Management Portal when you deploy the application: (Click to enlarge) When you deploy a Role Instance you can also set the “Upgrade Domain”. Placing Roles on separate Upgrade Domains means that you have a continuous service whenever you upgrade (more on upgrades in another post) - the process looks like this for two Roles. This example covers the scenario for upgrade, so you have four roles total - One Web and one Worker running the "older" code, and one of each running the new code. In all those Roles you want at least two instances, and this example shows that you're covered for High Availability and upgrade paths: The take-away is this - always plan for forward-facing Roles to have at least two copies. For Worker Roles that do background processing, there are ways to architect around this number, but it does affect the SLA if you have only one.

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• Personal Financial Management – The need for resuscitation

  - by Salil Ravindran

  Until a year or so ago, PFM (Personal Financial Management) was the blue eyed boy of every channel banking head. In an age when bank account portability is still fiction, PFM was expected to incentivise customers to switch banks. It still is, in some emerging economies, but if the state of PFM in matured markets is anything to go by, it is in a state of coma and badly requires resuscitation. Studies conducted around the year show an alarming decline and stagnation in PFM usage in mature markets. A Sept 2012 report by Aite Group – Strategies for PFM Success shows that 72% of users hadn’t used PFM and worse, 58% of them were not kicked about using it. Of the rest who had used it, only half did on a bank site. While there are multiple reasons for this lack of adoption, some are glaringly obvious. While pretty graphs and pie charts are important to provide a visual representation of my income and expense, it is simply not enough to encourage me to return. Static representation of data without any insightful analysis does not help me. Budgeting and Cash Flow is important but when I have an operative account, a couple of savings accounts, a mortgage loan and a couple of credit cards help me with what my affordability is in specific contexts rather than telling me I just busted my budget. Help me with relative importance of each budget category so that I know it is fine to go over budget on books for my daughter as against going over budget on eating out. Budget over runs and spend analysis are post facto and I am informed of my sins only when I return to online banking. That too, only if I decide to come to the PFM area. Fundamentally, PFM should be a part of my banking engagement rather than an analysis tool. It should be contextual so that I can make insight based decisions. So what can be done to resuscitate PFM? Amalgamation with banking activities – In most cases, PFM tools are integrated into online banking pages and they are like chapter 37 of a long story. PFM needs to be a way of banking rather than a tool. Available balances should shift to Spendable Balances. Budget and goal related insights should be integrated with transaction sessions to drive pre-event financial decisions. Personal Financial Guidance - Banks need to think ground level and see if their PFM offering is really helping customers achieve self actualisation. Banks need to recognise that most customers out there are non-proficient about making the best value of their money. Customers return when they know that they are being guided rather than being just informed on their finance. Integrating contextual financial offers and financial planning into PFM is one way ahead. Yet another way is to help customers tag unwanted spending thereby encouraging sound savings habits. Mobile PFM – Most banks have left all those numbers on online banking. With access mostly having moved to devices and the success of apps, moving PFM on to devices will give it a much needed shot in the arm. This is not only about presenting the same wine in a new bottle but also about leveraging the power of the device in pushing real time notifications to make pre-purchase decisions. The pursuit should be to analyse spend, budgets and financial goals real time and push them pre-event on to the device. So next time, I should know that I have over run my eating out budget before walking into that burger joint and not after. Increase participation and collaboration – Peer group experiences and comments are valued above those offered by the bank. Integrating social media into PFM engagement will let customers share and solicit their financial management experiences with their peer group. Peer comparisons help benchmark one’s savings and spending habits with those of the peer group and increases stickiness. While mature markets have gone through this learning in some way over the last one year, banks in maturing digital banking economies increasingly seem to be falling into this trap. Best practices lie in profiling and segmenting customers, being where they are and contextually guiding them to identify and achieve their financial goals. Banks could look at the likes of Simple and Movenbank to draw inpiration from.

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• Mobile Deals: the Consumer Wants You in Their Pocket

  - by Mike Stiles

  Mobile deals offer something we talk about a lot in social marketing, relevant content. If a consumer is already predisposed to liking your product and gets a timely deal for it that’s easy and convenient to use, not only do you score on the marketing side, it clearly generates some of that precious ROI that’s being demanded of social. First, a quick gut-check on the public’s adoption of mobile. Nielsen figures have 55.5% of US mobile owners using smartphones. If young people are indeed the future, you can count on the move to mobile exploding exponentially. Teens are the fastest growing segment of smartphone users, and 58% of them have one. But the largest demographic of smartphone users is 25-34 at 74%. That tells you a focus on mobile will yield great results now, and even better results straight ahead. So we can tell both from statistics and from all the faces around you that are buried in their smartphones this is where consumers are. But are they looking at you? Do you have a valid reason why they should? Everybody likes a good deal. BIA/Kelsey says US consumers will spend $3.6 billion this year for daily deals (the Groupons and LivingSocials of the world), up 87% from 2011. The report goes on to say over 26% of small businesses are either "very likely" or "extremely likely" to offer up a deal in the next 6 months. Retail Gazette reports 58% of consumers shop with coupons, a 40% increase in 4 years. When you consider that a deal can be the impetus for a real-world transaction, a first-time visit to a store, an online purchase, entry into a loyalty program, a social referral, a new fan or follower, etc., that 26% figure shows us there’s a lot of opportunity being left on the table by brands. The existing and emerging technologies behind mobile devices make the benefits of offering deals listed above possible. Take how mobile payment systems are being tied into deal delivery and loyalty programs. If it’s really easy to use a coupon or deal, it’ll get used. If it’s complicated, it’ll be passed over as “not worth it.” When you can pay with your mobile via technologies that connects store and user, you get the deal, you get the loyalty credit, you pay, and your receipt is uploaded, all in one easy swipe. Nothing to keep track of, nothing to lose or forget about. And the store “knows” you, so future offers will be based on your tastes. Consider the endgame. A customer who’s a fan of your belt buckle store’s Facebook Page is in one of your physical retail locations. They pull up your app, because they’ve gotten used to a loyalty deal being offered when they go to your store. Voila. A 10% discount active for the next 30 minutes. Maybe the app also surfaces social references to your brand made by friends so they can check out a buckle someone’s raving about. If they aren’t a fan of your Page or don’t have your app, perhaps they’ve opted into location-based deal services so you can still get them that 10% deal while they’re in the store. Or maybe they’ve walked in with a pre-purchased Groupon or Living Social voucher. They pay with one swipe, and you’ve learned about their buying preferences, credited their loyalty account and can encourage them to share a pic of their new buckle on social. Happy customer. Happy belt buckle company. All because the brand was willing to use the tech that’s available to meet consumers where they are, incentivize them, and show them how much they’re valued through rewards.

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• How much is a subscriber worth?

  - by Tom Lewin

  This year at Red Gate, we’ve started providing a way to back up SQL Azure databases and Azure storage. We decided to sell this as a service, instead of a product, which means customers only pay for what they use. Unfortunately for us, it makes figuring out revenue much trickier. With a product like SQL Compare, a customer pays for it, and it’s theirs for good. Sure, we offer support and upgrades, but, fundamentally, the sale is a simple, upfront transaction: we’ve made this product, you need this product, we swap product for money and everyone is happy. With software as a service, it isn’t that easy. The money and product don’t change hands up front. Instead, we provide a service in exchange for a recurring fee. We know someone buying SQL Compare will pay us $X, but we don’t know how long service customers will stay with us, or how much they will spend. How do we find this out? We use lifetime value analysis. What is lifetime value? Lifetime value, or LTV, is how much a customer is worth to the business. For Entrepreneurs has a brilliant write up that we followed to conduct our analysis. Basically, it all boils down to this equation: LTV = ARPU x ALC To make it a bit less of an alphabet-soup and a bit more understandable, we can write it out in full: The lifetime value of a customer equals the average revenue per customer per month, times the average time a customer spends with the service Simple, right? A customer is worth the average spend times the average stay. If customers pay on average $50/month, and stay on average for ten months, then a new customer will, on average, bring in $500 over the time they are a customer! Average spend is easy to work out; it’s revenue divided by customers. The problem comes when we realise that we don’t know exactly how long a customer will stay with us. How can we figure out the average lifetime of a customer, if we only have six months’ worth of data? The answer lies in the fact that: Average Lifetime of a Customer = 1 / Churn Rate The churn rate is the percentage of customers that cancel in a month. If half of your customers cancel each month, then your average customer lifetime is two months. The problem we faced was that we didn’t have enough data to make an estimate of one month’s cancellations reliable (because barely anybody cancels)! To deal with this data problem, we can take data from the last three months instead. This means we have more data to play with. We can still use the equation above, we just need to multiply the final result by three (as we worked out how many three month periods customers stay for, and we want our answer to be in months). Now these estimates are likely to be fairly unreliable; when there’s not a lot of data it pays to be cautious with inference. That said, the numbers we have look fairly consistent, and it’s super easy to revise our estimates when new data comes in. At the very least, these numbers give us a vague idea of whether a subscription business is viable. As far as Cloud Services goes, the business looks very viable indeed, and the low cancellation rates are much more than just data points in LTV equations; they show that the product is working out great for our customers, which is exactly what we’re looking for!

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• Proving What You are Worth

  - by Ted Henson

  Here is a challenge for everyone. Just about everyone has been asked to provide or calculate the Return on Investment (ROI), so I will assume everyone has a method they use. The problem with stopping once you have an ROI is that those in the C-Suite probably do not care about the ROI as much as Return on Equity (ROE). Shareholders are mostly concerned with their return on the money the invested. Warren Buffett looks at ROE when deciding whether to make a deal or not. This article will outline how you can add more meaning to your ROI and show how you can potentially enhance the ROE of the company.   First I want to start with a base definition I am using for ROI and ROE. Return on investment (ROI) and return on equity (ROE) are ways to measure management effectiveness, parts of a system of measures that also includes profit margins for profitability, price-to-earnings ratio for valuation, and various debt-to-equity ratios for financial strength. Without a set of evaluation metrics, a company's financial performance cannot be fully examined by investors. ROI and ROE calculate the rate of return on a specific investment and the equity capital respectively, assessing how efficient financial resources have been used. Typically, the best way to improve financial efficiency is to reduce production cost, so that will be the focus. Now that the challenge has been made and items have been defined, let’s go deeper. Most research about implementation stops short at system start-up and seldom addresses post-implementation issues. However, we know implementation is a continuous improvement effort, and continued efforts after system start-up will influence the ultimate success of a system.   Most UPK ROI’s I have seen only include the cost savings in developing the training material. Some will also include savings based on reduced Help Desk calls. Using just those values you get a good ROI. To get an ROE you need to go a little deeper. Typically, the best way to improve financial efficiency is to reduce production cost, which is the purpose of implementing/upgrading an enterprise application. Let’s assume the new system is up and running and all users have been properly trained and are comfortable using the system. You provide senior management with your ROI that justifies the original cost. What you want to do now is develop a good base value to a measure the current efficiency. Using usage tracking you can look for various patterns. For example, you may find that users that are accessing UPK assistance are processing a procedure, such as entering an order, 5 minutes faster than those that don’t.  You do some research and discover each minute saved in processing a claim saves the company one dollar. That translates to the company saving five dollars on every transaction. Assuming 100,000 transactions are performed a year, and all users improve their performance, the company will be saving $500,000 a year. That $500,000 can be re-invested, used to reduce debt or paid to the shareholders.   With continued refinement during the life cycle, you should be able to find ways to reduce cost. These are the type of numbers and productivity gains that senior management and shareholders want to see. Being able to quantify savings and increase productivity may also help when seeking a raise or promotion.

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• 4 Key Ingredients for the Cloud

  - by Kellsey Ruppel

  It's a short week here with the US Thanksgiving Holiday. So, before we put on our stretch pants and get ready to belly up to the dinner table for turkey, stuffing and mashed potatoes, let's spend a little time this week talking about the Cloud (kind of like the feathery whipped goodness that tops the infamous Thanksgiving pumpkin pie!) But before we dive into the Cloud, let's do a side by side comparison of the key ingredients for each. Cloud Whipped Cream  Application Integration  1 cup heavy cream  Security  1/4 cup sugar  Virtual I/O  1 teaspoon vanilla  Storage  Chilled Bowl It’s no secret that millions of people are connected to the Internet. And it also probably doesn’t come as a surprise that a lot of those people are connected on social networking sites.  Social networks have become an excellent platform for sharing and communication that reflects real world relationships and they play a major part in the everyday lives of many people. Facebook, Twitter, Pinterest, LinkedIn, Google+ and hundreds of others have transformed the way we interact and communicate with one another.Social networks are becoming more than just an online gathering of friends. They are becoming a destination for ideation, e-commerce, and marketing. But it doesn’t just stop there. Some organizations are utilizing social networks internally, integrated with their business applications and processes and the possibility of social media and cloud integration is compelling. Forrester alone estimates enterprise cloud computing to grow to over $240 billion by 2020. It’s hard to find any current IT project today that is NOT considering cloud-based deployments. Security and quality of service concerns are no longer at the forefront; rather, it’s about focusing on the right mix of capabilities for the business. Cloud vs. On-Premise? Policies & governance models? Social in the cloud? Cloud’s increasing sophistication, security in applications, mobility, transaction processing and social capabilities make it an attractive way to manage information. And Oracle offers all of this through the Oracle Cloud and Oracle Social Network. Oracle Social Network is a secure private network that provides a broad range of social tools designed to capture and preserve information flowing between people, enterprise applications, and business processes. By connecting you with your most critical applications, Oracle Social Network provides contextual, real-time communication within and across enterprises. With Oracle Social Network, you and your teams have the tools you need to collaborate quickly and efficiently, while leveraging the organization’s collective expertise to make informed decisions and drive business forward. Oracle Social Network is available as part of a portfolio of application and platform services within the Oracle Cloud. Oracle Cloud offers self-service business applications delivered on an integrated development and deployment platform with tools to rapidly extend and create new services. Oracle Social Network is pre-integrated with the Fusion CRM Cloud Service and the Fusion HCM Cloud Service within the Oracle Cloud. If you are looking for something to watch as you veg on the couch in a post-turkey dinner hangover, you might consider watching these how-to videos! And yes, it is perfectly ok to have that 2nd piece of pie

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• Webcast On-Demand: Building Java EE Apps That Scale

  - by jeckels

  With some awesome work by one of our architects, Randy Stafford, we recently completed a webcast on scaling Java EE apps efficiently. Did you miss it? No problem. We have a replay available on-demand for you. Just hit the '+' sign drop-down for access.Topics include: Domain object caching Service response caching Session state caching JSR-107 HotCache and more! Further, we had several interesting questions asked by our audience, and we thought we'd share a sampling of those here for you - just in case you had the same queries yourself. Enjoy! What is the largest Coherence deployment out there? We have seen deployments with over 500 JVMs in the Coherence cluster, and deployments with over 1000 JVMs using the Coherence jar file, in one system. On the management side there is an ecosystem of monitoring tools from Oracle and third parties with dashboards graphing values from Coherence's JMX instrumentation. For lifecycle management we have seen a lot of custom scripting over the years, but we've also integrated closely with WebLogic to leverage its management ecosystem for deploying Coherence-based applications and managing process life cycles. That integration introduces a new Java EE archive type, the Grid Archive or GAR, which embeds in an EAR and can be seen by a WAR in WebLogic. That integration also doesn't require any extra WebLogic licensing if Coherence is licensed. How is Coherence different from a NoSQL Database like MongoDB? Coherence can be considered a NoSQL technology. It pre-dates the NoSQL movement, having been first released in 2001 whereas the term "NoSQL" was coined in 2009. Coherence has a key-value data model primarily but can also be used for document data models. Coherence manages data in memory currently, though disk persistence is in a future release currently in beta testing. Where the data is managed yields a few differences from the most well-known NoSQL products: access latency is faster with Coherence, though well-known NoSQL databases can manage more data. Coherence also has features that well-known NoSQL database lack, such as grid computing, eventing, and data source integration. Finally Coherence has had 15 years of maturation and hardening from usage in mission-critical systems across a variety of industries, particularly financial services. Can I use Coherence for local caching? Yes, you get additional features beyond just a java.util.Map: you get expiration capabilities, size-limitation capabilities, eventing capabilites, etc. Are there APIs available for GoldenGate HotCache? It's mostly a black box. You configure it, and it just puts objects into your caches. However you can treat it as a glass box, and use Coherence event interceptors to enhance its behavior - and there are use cases for that. Are Coherence caches updated transactionally? Coherence provides several mechanisms for concurrency control. If a project insists on full-blown JTA / XA distributed transactions, Coherence caches can participate as resources. But nobody does that because it's a performance and scalability anti-pattern. At finer granularity, Coherence guarantees strict ordering of all operations (reads and writes) against a single cache key if the operations are done using Coherence's "EntryProcessor" feature. And Coherence has a unique feature called "partition-level transactions" which guarantees atomic writes of multiple cache entries (even in different caches) without requiring JTA / XA distributed transaction semantics.

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• All my emails to Yahoo!, Hotmail and AOL are going to Spam, though I've implemented every validation

  - by Chetan

  Hi, I've implemented everything and checked everything (SPF, DomainKey, DKIM, reverse lookup), and only Gmail is allowing my emails to go to Inbox. Yahoo, Hotmail and AOL are all sending my messages to Spam. What am I doing wrong? Please help! Following are the headers of messages to Yahoo, Hotmail and AOL. I've changed names and domain names. The domain names I'm sending mail from are polluxapp.com and gemini.polluxapp.com. Yahoo: From Shift Licensing Tue Jan 26 21:55:14 2010 X-Apparently-To: [email protected] via 98.136.167.163; Tue, 26 Jan 2010 13:59:12 -0800 Return-Path: X-YahooFilteredBulk: 208.115.108.162 X-YMailISG: gPlFT1YWLDtTsHSCXAO2fxuGq5RdrsMxPffmkJFHiQyZW.2RGdDQ8OEpzWDYPS.MS_D5mvpu928sYN_86mQ2inD9zVLaVNyVVrmzIFCOHJO2gPwIG8c2L8WajG4ZRgoTwMFHkyEsefYtRLMg8AmHKnkS0PkPscwpVHtuUD91ghsTSqs4lxEMqhqw60US0cwMn_r_DrWNEUg_sESZsYeZpJcCCPL0wd6zcfKmtYaIkidsth3gWJPJgpwWtkgPvwsJUU_cmAQ8hAQ7RVM1usEs80PzihTLDR1yKc4RJCsesaf4NUO_yN1cPsbFyiaazKikC.eiQk4Z3VU.8O5Vd8i7mPNyOeAjyt7IgeA_ X-Originating-IP: [208.115.108.162] Authentication-Results: mta1035.mail.sk1.yahoo.com from=example.com; domainkeys=pass (ok); from=example.com; dkim=permerror (bad sig) Received: from 127.0.0.1 (EHLO gemini.example.com) (208.115.108.162) by mta1035.mail.sk1.yahoo.com with SMTP; Tue, 26 Jan 2010 13:59:12 -0800 Received: from gemini.example.com (gemini [127.0.0.1]) by gemini.example.com (Postfix) with ESMTP id 3984E21A0167 for ; Tue, 26 Jan 2010 13:55:14 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=example.com; h=to :subject:from:content-type:message-id:date; s=mail; bh=bRIHfxE3S e+YeCrIOqziZsiESJA=; b=J+D56Czff+6wGjQycLEvHyT32+06Nngf+6h7Ep6DL SmmJv3ihiAFJIJiPxiwLNpUsOSHhwJYjYQtynbBnag40A6EUBIsucDR+VoEYD+Cc 9L0dV3QD5D77VpG9PnRQDQa91R+NPIt5og9xbYfUWJ1b/jXkZopb0VTM+H9tandM 24= DomainKey-Signature: a=rsa-sha1; c=nofws; d=example.com; h=to:subject :from:content-type:message-id:date; q=dns; s=mail; b=pO5YvvjGTXs 3Qa83Ibq9woLq5VSsxUD5uoSrjNrW9ICMmdWyJpb9oT5byFR9hMthomTmfGWkkh6 3VxtD0hb0HVonN+1iheqJ9QBBOctadLCAOPZV3mfA99XUu7Y0DR2qtkU/UkSe8In 5PENWFbwub88ZsRDiW3hCbNHl+UO8Jsc= Received: by gemini.example.com (Postfix, from userid 502) id 386DE21A0166; Tue, 26 Jan 2010 13:55:14 -0800 (PST) To: [email protected] Subject: Shift License For James Xavier From: "Shift Licensing" Content-type: text/html Message-Id: <[email protected] Date: Tue, 26 Jan 2010 13:55:14 -0800 (PST) Content-Length: 282` Hotmail: X-Message-Delivery: Vj0xLjE7dXM9MDtsPTA7YT0wO0Q9MjtTQ0w9Ng== X-Message-Status: n:0 X-SID-PRA: [email protected] X-AUTH-Result: NONE X-Message-Info: 6sSXyD95QpWzUBaRfzf3NMbaiSGCCYGXSczlzLw49r01I25elu3oYM0V2uNa8BV2O7DOiFEeewTBKMtN+PW+ig== Received: from gemini.example.com ([208.115.108.162]) by snt0-mc4-f7.Snt0.hotmail.com with Microsoft SMTPSVC(6.0.3790.3959); Tue, 26 Jan 2010 13:18:53 -0800 Received: from gemini.example.com (gemini [127.0.0.1]) by gemini.example.com (Postfix) with ESMTP id 9431321A0167 for ; Tue, 26 Jan 2010 13:18:53 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=gemini.example.com; h=to :subject:message-id:date:from; s=mail; bh=DLF0k+uELpY6If5o3SWlSj 7j0vw=; b=nAMpb47xTVh73y6a2rf6V1rtYHuufr46dtuwWtHyFC85QKfZJReJJL oFIPjgEC28/1wSdy8VbfLG1g64W1hvnJjet3rcyv3ANNYxnFaiH5yt3SDEiLxydS gjCmNcZXyiVsWtpv7atVRO/t/Own+oFB9zz/9mj43Bhm4bnZ2cTno= DomainKey-Signature: a=rsa-sha1; c=nofws; d=gemini.example.com; h=to :subject:message-id:date:from; q=dns; s=mail; b=sFpNxlskyz4MYT38 BA/rQ6ZAcQjhy7STkLPckrCDVVZcE4/zukHyARq7guMtYCCEjXoIbVEtNikPC97F cGpJGGZrppTGjx62N0flxG8hvwejiJYnUJF1EIP4JckGWyEI+21vtWLLQ27eegtN fs9OkIQ2iUPC/4u8N1eqiff0VZU= Received: by gemini.example.com (Postfix, from userid 504) id 8ED7221A0166; Tue, 26 Jan 2010 13:18:53 -0800 (PST) To: [email protected] Subject: Testing this Message-Id: <[email protected] Date: Tue, 26 Jan 2010 13:18:53 -0800 (PST) From: [email protected] Return-Path: [email protected] X-OriginalArrivalTime: 26 Jan 2010 21:18:54.0039 (UTC) FILETIME=[29CEE670:01CA9ECD] AOL: X-AOL-UID: 3158.1902377530 X-AOL-DATE: Tue, 26 Jan 2010 5:07:23 PM Eastern Standard Time Return-Path: Received: from rly-mg06.mx.aol.com (rly-mg06.mail.aol.com [172.20.83.112]) by air-mg06.mail.aol.com (v126.13) with ESMTP id MAILINMG061-a1d4b5f6787a4; Tue, 26 Jan 2010 17:07:22 -0500 Received: from gemini.example.com (gemini.example.com [208.115.108.162]) by rly-mg06.mx.aol.com (v125.7) with ESMTP id MAILRELAYINMG067-a1d4b5f6787a4; Tue, 26 Jan 2010 17:07:04 -0500 Received: from gemini.example.com (gemini [127.0.0.1]) by gemini.example.com (Postfix) with ESMTP id 32B3821A0167 for ; Tue, 26 Jan 2010 14:07:03 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha1; c=relaxed; d=gemini.example.com; h=to :subject:message-id:date:from; s=mail; bh=RL0GLHd3dZ8IlIHoHIhA/U cLtUE=; b=BKg4p3qnaIdFRjAbvUa+Hwcyc6W91v4B4hN95dVymJrxyUBycWMUSC nzKmJ5QllhCYjwO+S7GrRdmlFpjBaK8kt2qmdCyC2UuiDF6xY6MXx/DBF56QpYtZ YDY4kXdiEMSbooH14B4CCPhaCTdC1wCtV0diat3EANCLxSDYAYq5k= DomainKey-Signature: a=rsa-sha1; c=nofws; d=gemini.example.com; h=to :subject:message-id:date:from; q=dns; s=mail; b=fDSjNpfWs7TfGXda uio8qbJIyD+UmPL+C0GM1VeeV8FADj6JiYIT1nT3iBwSHlrLFCJ1wxPbE4d9CGl8 gQkPIV6T4TL7ha052nur0EOWoBLoBAOmhTshF/gsIY+/KMibbIczuRyTgIGVV5Tw GZVGFddVFOYgee7SAu0KNFm7aIk= Received: by gemini.example.com (Postfix, from userid 504) id 2D5F521A0166; Tue, 26 Jan 2010 14:07:03 -0800 (PST) To: [email protected] Subject: Testing Message-Id: <[email protected] Date: Tue, 26 Jan 2010 14:07:03 -0800 (PST) From: [email protected] X-AOL-IP: 208.115.108.162 X-AOL-SCOLL-AUTHENTICATION: mail_rly_antispam_dkim-d227.1 ; domain : gemini.example.com DKIM : pass X-Mailer: Unknown (No Version) Content-Type: text/plain; charset="US-ASCII" Content-Transfer-Encoding: 7bit

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• Again WPA Connection problem even after changed to latest version ..please help

  - by Renjith G

  I am using hostapd, wireless tools with madwifi for my wireless ap in my board. The WEP, WPA-PSK connections and communications between my board with linux and my desktop PC, Windows XP SP2 (with Olitec USB wireless) are fine. But when I configured the WPA type, the connection seems established but shows the status "TKIP - Key Absent" in the security dialog box. Anyone faced this problem? Am attaching the conf files and the connection status. In the AP side am complaining . I am using the in built radius server conf with the hostapd 0.4.7 hostapd.conf interface=ath0 driver=madwifi logger_syslog=0 logger_syslog_level=0 logger_stdout=0 logger_stdout_level=0 debug=0 eapol_key_index_workaround=1 dump_file=/tmp/hostapd.dump.0.0 ssid=Renjith G wpa wpa=1 wpa_passphrase=mypassphrase wpa_key_mgmt=WPA-EAP wpa_pairwise=TKIP CCMP wpa_group_rekey=600 macaddr_acl=2 /* commented */ ieee8021x=1 /* commented */ eap_authenticator=1 own_ip_addr=172.16.25.1 nas_identifier=renjithg.com auth_server_addr=172.16.25.1 auth_server_port=1812 auth_server_shared_secret=key1 ca_cert=/flash1/ca.crt server_cert=/flash1/server.crt eap_user_file=/etc/hostapd.eap_user hostapd.eap_user "*@renjithg.com" TLS And the commands am using are wlanconfig ath0 create wlandev wifi0 wlanmode ap iwconfig ath0 essid Renjith channel 6 ifconfig ath0 192.168.25.1 netmask 255.255.255.0 up hostapd -ddd /etc/hostapd.conf Please correct if am wrong .. Also am getting the debug messages on my AP when am connecting in my windows machine through WPA ~/wlanexe # ./hostapd -ddd /etc/hostapd.conf Configuration file: /etc/hostapd.conf Line 18: obsolete eap_authenticator used; this has been renamed to eap_server madwifi_set_iface_flags: dev_up=0 Using interface ath0 with hwaddr 00:0b:6b:33:8c:30 and ssid 'Renjith G wpa' madwifi_set_ieee8021x: enabled=1 madwifi_configure_wpa: group key cipher=1 madwifi_configure_wpa: pairwise key ciphers=0xa madwifi_configure_wpa: key management algorithms=0x1 madwifi_configure_wpa: rsn capabilities=0x0 madwifi_configure_wpa: enable WPA= 0x1 madwifi_set_iface_flags: dev_up=1 madwifi_set_privacy: enabled=1 WPA: group state machine entering state GTK_INIT GMK - hexdump(len=32): 9c 77 cd 38 5a 60 3b 16 8a 22 90 e8 65 b3 c2 86 40 5c be c3 dd 84 3e df 58 1d 16 61 1d 13 d1 f2 GTK - hexdump(len=32): 02 78 d7 d3 5d 15 e3 89 9c 62 a8 fe 8a 0f 40 28 ba dc cd bc 07 f4 59 88 1c 08 84 2b 49 3d e2 32 WPA: group state machine entering state SETKEYSDONE madwifi_set_key: alg=TKIP addr=00:00:00:00:00:00 key_idx=1 Flushing old station entries madwifi_sta_deauth: addr=ff:ff:ff:ff:ff:ff reason_code=3 Deauthenticate all stations l2_packet_receive - recvfrom: Network is down Wireless event: cmd=0x8c03 len=20 New STA WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state INITIALIZE madwifi_del_key: addr=00:0a:78:a0:0b:09 key_idx=0 WPA: 00:0a:78:a0:0b:09 WPA_PTK_GROUP entering state IDLE WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state AUTHENTICATION WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state AUTHENTICATION2 IEEE 802.1X: 4 bytes from 00:0a:78:a0:0b:09 IEEE 802.1X: version=1 type=1 length=0 Wireless event: cmd=0x8c04 len=20 madwifi_del_key: addr=00:0a:78:a0:0b:09 key_idx=0 ioctl[unknown???]: Invalid argument WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state DISCONNECTED WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state INITIALIZE madwifi_del_key: addr=00:0a:78:a0:0b:09 key_idx=0 ioctl[unknown???]: Invalid argument Wireless event: cmd=0x8c03 len=20 New STA WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state INITIALIZE madwifi_del_key: addr=00:0a:78:a0:0b:09 key_idx=0 WPA: 00:0a:78:a0:0b:09 WPA_PTK_GROUP entering state IDLE WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state AUTHENTICATION WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state AUTHENTICATION2 IEEE 802.1X: 4 bytes from 00:0a:78:a0:0b:09 IEEE 802.1X: version=1 type=1 length=0 < Register Fail < Register Fail Wireless event: cmd=0x8c04 len=20 madwifi_del_key: addr=00:0a:78:a0:0b:09 key_idx=0 ioctl[unknown???]: Invalid argument WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state DISCONNECTED WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state INITIALIZE madwifi_del_key: addr=00:0a:78:a0:0b:09 key_idx=0 ioctl[unknown???]: Invalid argument Wireless event: cmd=0x8c03 len=20 New STA WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state INITIALIZE madwifi_del_key: addr=00:0a:78:a0:0b:09 key_idx=0 WPA: 00:0a:78:a0:0b:09 WPA_PTK_GROUP entering state IDLE WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state AUTHENTICATION WPA: 00:0a:78:a0:0b:09 WPA_PTK entering state AUTHENTICATION2 IEEE 802.1X: 4 bytes from 00:0a:78:a0:0b:09 IEEE 802.1X: version=1 type=1 length=0 NOW am getting the following error message with latest tools. *This is the latest error messages..please refer this only..* ~/wlanexe # ./hostapd -ddd /etc/hostapd.conf TLS: Trusted root certificate(s) loaded madwifi_set_iface_flags: dev_up=0 madwifi_set_privacy: enabled=0 BSS count 1, BSSID mask ff:ff:ff:ff:ff:ff (0 bits) Flushing old station entries madwifi_sta_deauth: addr=ff:ff:ff:ff:ff:ff reason_code=3 ioctl[IEEE80211_IOCTL_SETMLME]: Invalid argument madwifi_sta_deauth: Failed to deauth STA (addr ff:ff:ff:ff:ff:ff reason 3) Could not connect to kernel driver. Deauthenticate all stations madwifi_sta_deauth: addr=ff:ff:ff:ff:ff:ff reason_code=2 ioctl[IEEE80211_IOCTL_SETMLME]: Invalid argument madwifi_sta_deauth: Failed to deauth STA (addr ff:ff:ff:ff:ff:ff reason 2) madwifi_set_privacy: enabled=0 madwifi_del_key: addr=00:00:00:00:00:00 key_idx=0 madwifi_del_key: addr=00:00:00:00:00:00 key_idx=1 madwifi_del_key: addr=00:00:00:00:00:00 key_idx=2 madwifi_del_key: addr=00:00:00:00:00:00 key_idx=3 Using interface ath0 with hwaddr 00:0b:6b:33:8c:30 and ssid 'RenjithGwpa' SSID - hexdump_ascii(len=11): 52 65 6e 6a 69 74 68 47 77 70 61 RenjithGwpa PSK (ASCII passphrase) - hexdump_ascii(len=12): 6d 79 70 61 73 73 70 68 72 61 73 65 mypassphrase PSK (from passphrase) - hexdump(len=32): a6 55 3e 76 94 8b d9 81 a1 22 5e 24 29 83 33 86 11 a8 7e 93 19 7c a9 ab ab cc 12 58 37 e5 35 b6 RADIUS local address: 172.16.25.1:1024 madwifi_set_ieee8021x: enabled=1 madwifi_configure_wpa: group key cipher=1 madwifi_configure_wpa: pairwise key ciphers=0xa madwifi_configure_wpa: key management algorithms=0x1 madwifi_configure_wpa: rsn capabilities=0x0 madwifi_configure_wpa: enable WPA=0x1 WPA: group state machine entering state GTK_INIT (VLAN-ID 0) GMK - hexdump(len=32): [REMOVED] GTK - hexdump(len=32): [REMOVED] WPA: group state machine entering state SETKEYSDONE (VLAN-ID 0) madwifi_set_key: alg=TKIP addr=00:00:00:00:00:00 key_idx=1 madwifi_set_privacy: enabled=1 madwifi_set_iface_flags: dev_up=1 ath0: Setup of interface done. l2_packet_receive - recvfrom: Network is down Wireless event: cmd=0x8b1a len=24 Wireless event: cmd=0x8c03 len=20 New STA ioctl[unknown???]: Invalid argument madwifi_process_wpa_ie: Failed to get WPA/RSN IE Failed to get WPA/RSN information element. Data frame from not associated STA 00:0a:78:a0:0b:09 Wireless event: cmd=0x8c04 len=20 Wireless event: cmd=0x8c03 len=20 New STA ioctl[unknown???]: Invalid argument madwifi_process_wpa_ie: Failed to get WPA/RSN IE Failed to get WPA/RSN information element. Data frame from not associated STA 00:0a:78:a0:0b:09 Data frame from not associated STA 00:0a:78:a0:0b:09 Data frame from not associated STA 00:0a:78:a0:0b:09 Wireless event: cmd=0x8c04 len=20 Wireless event: cmd=0x8c03 len=20 New STA ioctl[unknown???]: Invalid argument madwifi_process_wpa_ie: Failed to get WPA/RSN IE Failed to get WPA/RSN information element. Data frame from not associated STA 00:0a:78:a0:0b:09

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• What do I do when I get a Linux kernel bug?

  - by raldi

  I just bought a tiny computer called a fit-pc2 which came with a somewhat customized Ubuntu 9.10 installation. uname -a reports: Linux 2.6.31-34-fitpc2 #7 SMP Thu Apr 22 17:43:26 IDT 2010 i686 GNU/Linux It seems that after several hours of running with heavy network load, all networking ceases and I get the following in kern.log: BUG: unable to handle kernel paging request at ff09dfc0 IP: [<c0150300>] kthread_should_stop+0x10/0x20 *pde = 00000000 Oops: 0000 [#1] SMP last sysfs file: /sys/devices/pci0000:00/0000:00:1d.7/usb1/idVendor Modules linked in: binfmt_misc ppdev sbc_fitpc2_wdt snd_usb_audio snd_usb_lib i2c_isch sch_gpio snd_seq_dummy snd_hda_intel snd_pcm_oss snd_seq_oss snd_seq_midi snd_rawmidi snd_mixer_oss snd_seq_midi_event snd_seq snd_pcm snd_timer snd_page_alloc snd_seq_device iptable_filter ip_tables x_tables snd_hwdep lpc_sch snd psmouse rt2860sta(C) uvcvideo video pl2303 soundcore mfd_core output videodev v4l1_compat lirc_igorplugusb lirc_dev serio_raw lp parport usbhid r8169 mii iegd_mod drm agpgart Pid: 16, comm: kblockd/1 Tainted: G C (2.6.31-34-fitpc2 #7) SBC-FITPC2 EIP: 0060:[<c0150300>] EFLAGS: 00010246 CPU: 1 EIP is at kthread_should_stop+0x10/0x20 EAX: ff09dfc4 EBX: c180cbac ECX: 0109d000 EDX: f709df98 ESI: f709df98 EDI: c180cba0 EBP: f709dfb8 ESP: f709df90 DS: 007b ES: 007b FS: 00d8 GS: 0000 SS: 0068 Process kblockd/1 (pid: 16, ti=f709c000 task=f7084b60 task.ti=f709c000) Stack: c014c14d c180cba4 00000000 f7084b60 c0150770 f709dfa4 f709dfa4 f7023ef4 <0> c180cba0 c014c0d0 f709dfe0 c015047c 00000000 00000000 00000000 f709dfcc <0> f709dfcc c0150400 00000000 00000000 00000000 c0103ce7 f7023ef4 00000000 Call Trace: [<c014c14d>] ? worker_thread+0x7d/0xe0 [<c0150770>] ? autoremove_wake_function+0x0/0x40 [<c014c0d0>] ? worker_thread+0x0/0xe0 [<c015047c>] ? kthread+0x7c/0x90 [<c0150400>] ? kthread+0x0/0x90 [<c0103ce7>] ? kernel_thread_helper+0x7/0x10 Code: a6 8b 55 0c 8d 4d e0 89 f8 89 34 24 e8 7a fd ff ff 89 c3 eb 92 90 90 90 90 90 90 55 64 a1 00 80 76 c0 8b 80 70 02 00 00 89 e5 5d <8b> 40 fc c3 8d b6 00 00 00 00 8d bf 00 00 00 00 55 ba d7 86 62 EIP: [<c0150300>] kthread_should_stop+0x10/0x20 SS:ESP 0068:f709df90 CR2: 00000000ff09dfc0 ---[ end trace 06004df70b9cf435 ]--- BUG: unable to handle kernel paging request at ff09dfc8 IP: [<c0521bc8>] _spin_lock_irqsave+0x18/0x30 *pde = 00000000 Oops: 0002 [#2] SMP last sysfs file: /sys/devices/pci0000:00/0000:00:1d.7/usb1/idVendor Modules linked in: binfmt_misc ppdev sbc_fitpc2_wdt snd_usb_audio snd_usb_lib i2c_isch sch_gpio snd_seq_dummy snd_hda_intel snd_pcm_oss snd_seq_oss snd_seq_midi snd_rawmidi snd_mixer_oss snd_seq_midi_event snd_seq snd_pcm snd_timer snd_page_alloc snd_seq_device iptable_filter ip_tables x_tables snd_hwdep lpc_sch snd psmouse rt2860sta(C) uvcvideo video pl2303 soundcore mfd_core output videodev v4l1_compat lirc_igorplugusb lirc_dev serio_raw lp parport usbhid r8169 mii iegd_mod drm agpgart Pid: 16, comm: kblockd/1 Tainted: G D C (2.6.31-34-fitpc2 #7) SBC-FITPC2 EIP: 0060:[<c0521bc8>] EFLAGS: 00010086 CPU: 1 EIP is at _spin_lock_irqsave+0x18/0x30 EAX: 00000100 EBX: ff09dfc8 ECX: 00000286 EDX: ff09dfc8 ESI: f7084b60 EDI: ff09dfc4 EBP: f709dd88 ESP: f709dd88 DS: 007b ES: 007b FS: 00d8 GS: 0000 SS: 0068 Process kblockd/1 (pid: 16, ti=f709c000 task=f7084b60 task.ti=f709c000) Stack: f709dda4 c0127c0b 00000082 00000001 ff09dfc4 f7084b60 00000000 f709ddd0 <0> c0137fd2 00000086 f70954c4 00000000 f7098480 f709ddf0 f7094fc0 f7084b60 <0> 00000000 00000009 f709ddf0 c013c3f8 00000001 c1807c60 f709ddf0 f7084b60 Call Trace: [<c0127c0b>] ? complete+0x1b/0x60 [<c0137fd2>] ? mm_release+0x52/0xf0 [<c013c3f8>] ? exit_mm+0x18/0x110 [<c013c6db>] ? do_exit+0xfb/0x2e0 [<c013998a>] ? print_oops_end_marker+0x2a/0x30 [<c0522aab>] ? oops_end+0x8b/0xd0 [<c011eac4>] ? no_context+0xb4/0xd0 [<c011eb1d>] ? __bad_area_nosemaphore+0x3d/0x1a0 [<c0133a56>] ? load_balance_newidle+0x96/0x320 [<c011ec92>] ? bad_area_nosemaphore+0x12/0x20 [<c0524106>] ? do_page_fault+0x2f6/0x380 [<c012cc30>] ? finish_task_switch+0x50/0xe0 [<c0523e10>] ? do_page_fault+0x0/0x380 [<c0522006>] ? error_code+0x66/0x70 [<c0523e10>] ? do_page_fault+0x0/0x380 [<c0150300>] ? kthread_should_stop+0x10/0x20 [<c014c14d>] ? worker_thread+0x7d/0xe0 [<c0150770>] ? autoremove_wake_function+0x0/0x40 [<c014c0d0>] ? worker_thread+0x0/0xe0 [<c015047c>] ? kthread+0x7c/0x90 [<c0150400>] ? kthread+0x0/0x90 [<c0103ce7>] ? kernel_thread_helper+0x7/0x10 Code: 00 00 00 55 89 e5 f0 83 28 01 79 05 e8 02 ff ff ff 5d c3 55 89 c2 89 e5 9c 58 8d 74 26 00 89 c1 fa 90 8d 74 26 00 b8 00 01 00 00 <f0> 66 0f c1 02 38 e0 74 06 f3 90 8a 02 eb f6 89 c8 5d c3 90 8d EIP: [<c0521bc8>] _spin_lock_irqsave+0x18/0x30 SS:ESP 0068:f709dd88 CR2: 00000000ff09dfc8 ---[ end trace 06004df70b9cf436 ]--- Fixing recursive fault but reboot is needed! This seems to happen at least once a day. How do I even begin to debug this?

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• What do I do when I get a Linux kernel bug?

  - by raldi

  I just bought a tiny computer called a fit-pc2 which came with a somewhat customized Ubuntu 9.10 installation. uname -a reports: Linux 2.6.31-34-fitpc2 #7 SMP Thu Apr 22 17:43:26 IDT 2010 i686 GNU/Linux It seems that after several hours of running with heavy network load, all networking ceases and I get the following in kern.log: BUG: unable to handle kernel paging request at ff09dfc0 IP: [<c0150300>] kthread_should_stop+0x10/0x20 *pde = 00000000 Oops: 0000 [#1] SMP last sysfs file: /sys/devices/pci0000:00/0000:00:1d.7/usb1/idVendor Modules linked in: binfmt_misc ppdev sbc_fitpc2_wdt snd_usb_audio snd_usb_lib i2c_isch sch_gpio snd_seq_dummy snd_hda_intel snd_pcm_oss snd_seq_oss snd_seq_midi snd_rawmidi snd_mixer_oss snd_seq_midi_event snd_seq snd_pcm snd_timer snd_page_alloc snd_seq_device iptable_filter ip_tables x_tables snd_hwdep lpc_sch snd psmouse rt2860sta(C) uvcvideo video pl2303 soundcore mfd_core output videodev v4l1_compat lirc_igorplugusb lirc_dev serio_raw lp parport usbhid r8169 mii iegd_mod drm agpgart Pid: 16, comm: kblockd/1 Tainted: G C (2.6.31-34-fitpc2 #7) SBC-FITPC2 EIP: 0060:[<c0150300>] EFLAGS: 00010246 CPU: 1 EIP is at kthread_should_stop+0x10/0x20 EAX: ff09dfc4 EBX: c180cbac ECX: 0109d000 EDX: f709df98 ESI: f709df98 EDI: c180cba0 EBP: f709dfb8 ESP: f709df90 DS: 007b ES: 007b FS: 00d8 GS: 0000 SS: 0068 Process kblockd/1 (pid: 16, ti=f709c000 task=f7084b60 task.ti=f709c000) Stack: c014c14d c180cba4 00000000 f7084b60 c0150770 f709dfa4 f709dfa4 f7023ef4 <0> c180cba0 c014c0d0 f709dfe0 c015047c 00000000 00000000 00000000 f709dfcc <0> f709dfcc c0150400 00000000 00000000 00000000 c0103ce7 f7023ef4 00000000 Call Trace: [<c014c14d>] ? worker_thread+0x7d/0xe0 [<c0150770>] ? autoremove_wake_function+0x0/0x40 [<c014c0d0>] ? worker_thread+0x0/0xe0 [<c015047c>] ? kthread+0x7c/0x90 [<c0150400>] ? kthread+0x0/0x90 [<c0103ce7>] ? kernel_thread_helper+0x7/0x10 Code: a6 8b 55 0c 8d 4d e0 89 f8 89 34 24 e8 7a fd ff ff 89 c3 eb 92 90 90 90 90 90 90 55 64 a1 00 80 76 c0 8b 80 70 02 00 00 89 e5 5d <8b> 40 fc c3 8d b6 00 00 00 00 8d bf 00 00 00 00 55 ba d7 86 62 EIP: [<c0150300>] kthread_should_stop+0x10/0x20 SS:ESP 0068:f709df90 CR2: 00000000ff09dfc0 ---[ end trace 06004df70b9cf435 ]--- BUG: unable to handle kernel paging request at ff09dfc8 IP: [<c0521bc8>] _spin_lock_irqsave+0x18/0x30 *pde = 00000000 Oops: 0002 [#2] SMP last sysfs file: /sys/devices/pci0000:00/0000:00:1d.7/usb1/idVendor Modules linked in: binfmt_misc ppdev sbc_fitpc2_wdt snd_usb_audio snd_usb_lib i2c_isch sch_gpio snd_seq_dummy snd_hda_intel snd_pcm_oss snd_seq_oss snd_seq_midi snd_rawmidi snd_mixer_oss snd_seq_midi_event snd_seq snd_pcm snd_timer snd_page_alloc snd_seq_device iptable_filter ip_tables x_tables snd_hwdep lpc_sch snd psmouse rt2860sta(C) uvcvideo video pl2303 soundcore mfd_core output videodev v4l1_compat lirc_igorplugusb lirc_dev serio_raw lp parport usbhid r8169 mii iegd_mod drm agpgart Pid: 16, comm: kblockd/1 Tainted: G D C (2.6.31-34-fitpc2 #7) SBC-FITPC2 EIP: 0060:[<c0521bc8>] EFLAGS: 00010086 CPU: 1 EIP is at _spin_lock_irqsave+0x18/0x30 EAX: 00000100 EBX: ff09dfc8 ECX: 00000286 EDX: ff09dfc8 ESI: f7084b60 EDI: ff09dfc4 EBP: f709dd88 ESP: f709dd88 DS: 007b ES: 007b FS: 00d8 GS: 0000 SS: 0068 Process kblockd/1 (pid: 16, ti=f709c000 task=f7084b60 task.ti=f709c000) Stack: f709dda4 c0127c0b 00000082 00000001 ff09dfc4 f7084b60 00000000 f709ddd0 <0> c0137fd2 00000086 f70954c4 00000000 f7098480 f709ddf0 f7094fc0 f7084b60 <0> 00000000 00000009 f709ddf0 c013c3f8 00000001 c1807c60 f709ddf0 f7084b60 Call Trace: [<c0127c0b>] ? complete+0x1b/0x60 [<c0137fd2>] ? mm_release+0x52/0xf0 [<c013c3f8>] ? exit_mm+0x18/0x110 [<c013c6db>] ? do_exit+0xfb/0x2e0 [<c013998a>] ? print_oops_end_marker+0x2a/0x30 [<c0522aab>] ? oops_end+0x8b/0xd0 [<c011eac4>] ? no_context+0xb4/0xd0 [<c011eb1d>] ? __bad_area_nosemaphore+0x3d/0x1a0 [<c0133a56>] ? load_balance_newidle+0x96/0x320 [<c011ec92>] ? bad_area_nosemaphore+0x12/0x20 [<c0524106>] ? do_page_fault+0x2f6/0x380 [<c012cc30>] ? finish_task_switch+0x50/0xe0 [<c0523e10>] ? do_page_fault+0x0/0x380 [<c0522006>] ? error_code+0x66/0x70 [<c0523e10>] ? do_page_fault+0x0/0x380 [<c0150300>] ? kthread_should_stop+0x10/0x20 [<c014c14d>] ? worker_thread+0x7d/0xe0 [<c0150770>] ? autoremove_wake_function+0x0/0x40 [<c014c0d0>] ? worker_thread+0x0/0xe0 [<c015047c>] ? kthread+0x7c/0x90 [<c0150400>] ? kthread+0x0/0x90 [<c0103ce7>] ? kernel_thread_helper+0x7/0x10 Code: 00 00 00 55 89 e5 f0 83 28 01 79 05 e8 02 ff ff ff 5d c3 55 89 c2 89 e5 9c 58 8d 74 26 00 89 c1 fa 90 8d 74 26 00 b8 00 01 00 00 <f0> 66 0f c1 02 38 e0 74 06 f3 90 8a 02 eb f6 89 c8 5d c3 90 8d EIP: [<c0521bc8>] _spin_lock_irqsave+0x18/0x30 SS:ESP 0068:f709dd88 CR2: 00000000ff09dfc8 ---[ end trace 06004df70b9cf436 ]--- Fixing recursive fault but reboot is needed! This seems to happen at least once a day. How do I even begin to debug this?

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