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  • How call soap service using jQuery

    - by Alen D
    I have a problem with calling soap service from php page. I was implemented two page,first page was created in php, and second page was created in asp.net. In asp.net application I have SOAP service, which methods should be called from php. Method on my SOAP service, look like this: [WebMethod] [ScriptMethod(ResponseFormat = ResponseFormat.Json)] public bool UpdateVotes(string vote) { //Code } On PHP application I call UpdateVotes method on the next way: $.ajax({ type: "POST", url: "http://localhost:5690/VoteServices.asmx/UpdateVotes", data: "{'vote': '" + vote + "'}", contentType: "application/json; charset=utf-8", dataType: "json", success: function (msg) { }, error: function (xhr, status, error) { } }); First I run asp.net application with SOAP service, and than I start php aplication. When i click on button for calling web method on service i browser console i got this error: Failed to load resource: the server responded with a status of 500 (Internal Server Error) http://localhost:5690/VoteServices.asmx/UpdateVotes XMLHttpRequest cannot load http://localhost:5690/VoteServices.asmx/UpdateVotes. Origin http://localhost:8080 is not allowed by Access-Control-Allow-Origin.

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  • Share data between local service and the hosting activity

    - by Moshik
    Hi, i need to share data between a local service and his hosting activity, i`am using sendBroadcast in order to send data to the hosting activity from the service, but if i want to send data back to the service from the hosting activity? so i though to create static method on the service, and call from the activity, and through it send the parameter, but then i cant do operations like toast inside that static method(which is inside the service).. coz you cant use "myclass.this" inside a static method, i guess there r more limits.. mybe another solution? mybe there is a proper way for this task? thanks, moshik.

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  • Consuming a web service with the Netbeans Platform

    - by Dean
    I have an application that is written with the NetBeans Platform 5.5. I'm having trouble consuming a web service. If I create a Java SE application in NetBeans, I can add a web service reference without problem. Since my application is using the NetBeans Platform, many of the menu choices change. So, I cannot figure out how to add a reference to the web service. I've googled this topic a number of ways but haven't found any pages that deal with consuming a service through the platform. They all talk about consuming a service with a Java SE application. Changing the application from the Platform architecture is not an option.

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  • How to make a service not receive messages at certain times

    - by miker169
    I'm currently learning wcf for an up and coming project. The service I am creating is using MSMQ to update the database, but the database can't accept messages at certain times. The service is going to be a windows service. The one thing I am coming up against at the moment is how I can get the service to stop reading messages from the queue at these times, for instance lets say I don't want to read messages from the queue on sundays. How would I go about implementing this. So that the client can send messages to the queue that update the database but the service doesn't read the messages until monday, so that the database gets all the updates on the monday? I have started looking at creating a customhost, but I'm not sure if I'm heading in the right direction with this. Thanks in advance.

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  • RESTful web service, PUTting an unnamed resource?

    - by James L
    I have a back-end service that creates unique identifiers for resources. The general idea is that resources are saved and versioned, so you can perform: GET http://service/sales/targets/7818181919/latest or GET http://service/sales/targets/7818181919/4 for version 4, and so on. My question is about the most correct way to upload these resources in the first place. How about: PUT http://service/sales/targets/ returning 303 See other /service/sales/targets/ It seems a little wrong as you should PUT and GET from exactly the same place using a resource-oriented interface, but I can't think of a better option. Any ideas?

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  • Syncing Data with a Server using Silverlight and HTTP Polling Duplex

    - by dwahlin
    Many applications have the need to stay in-sync with data provided by a service. Although web applications typically rely on standard polling techniques to check if data has changed, Silverlight provides several interesting options for keeping an application in-sync that rely on server “push” technologies. A few years back I wrote several blog posts covering different “push” technologies available in Silverlight that rely on sockets or HTTP Polling Duplex. We recently had a project that looked like it could benefit from pushing data from a server to one or more clients so I thought I’d revisit the subject and provide some updates to the original code posted. If you’ve worked with AJAX before in Web applications then you know that until browsers fully support web sockets or other duplex (bi-directional communication) technologies that it’s difficult to keep applications in-sync with a server without relying on polling. The problem with polling is that you have to check for changes on the server on a timed-basis which can often be wasteful and take up unnecessary resources. With server “push” technologies, data can be pushed from the server to the client as it changes. Once the data is received, the client can update the user interface as appropriate. Using “push” technologies allows the client to listen for changes from the data but stay 100% focused on client activities as opposed to worrying about polling and asking the server if anything has changed. Silverlight provides several options for pushing data from a server to a client including sockets, TCP bindings and HTTP Polling Duplex.  Each has its own strengths and weaknesses as far as performance and setup work with HTTP Polling Duplex arguably being the easiest to setup and get going.  In this article I’ll demonstrate how HTTP Polling Duplex can be used in Silverlight 4 applications to push data and show how you can create a WCF server that provides an HTTP Polling Duplex binding that a Silverlight client can consume.   What is HTTP Polling Duplex? Technologies that allow data to be pushed from a server to a client rely on duplex functionality. Duplex (or bi-directional) communication allows data to be passed in both directions.  A client can call a service and the server can call the client. HTTP Polling Duplex (as its name implies) allows a server to communicate with a client without forcing the client to constantly poll the server. It has the benefit of being able to run on port 80 making setup a breeze compared to the other options which require specific ports to be used and cross-domain policy files to be exposed on port 943 (as with sockets and TCP bindings). Having said that, if you’re looking for the best speed possible then sockets and TCP bindings are the way to go. But, they’re not the only game in town when it comes to duplex communication. The first time I heard about HTTP Polling Duplex (initially available in Silverlight 2) I wasn’t exactly sure how it was any better than standard polling used in AJAX applications. I read the Silverlight SDK, looked at various resources and generally found the following definition unhelpful as far as understanding the actual benefits that HTTP Polling Duplex provided: "The Silverlight client periodically polls the service on the network layer, and checks for any new messages that the service wants to send on the callback channel. The service queues all messages sent on the client callback channel and delivers them to the client when the client polls the service." Although the previous definition explained the overall process, it sounded as if standard polling was used. Fortunately, Microsoft’s Scott Guthrie provided me with a more clear definition several years back that explains the benefits provided by HTTP Polling Duplex quite well (used with his permission): "The [HTTP Polling Duplex] duplex support does use polling in the background to implement notifications – although the way it does it is different than manual polling. It initiates a network request, and then the request is effectively “put to sleep” waiting for the server to respond (it doesn’t come back immediately). The server then keeps the connection open but not active until it has something to send back (or the connection times out after 90 seconds – at which point the duplex client will connect again and wait). This way you are avoiding hitting the server repeatedly – but still get an immediate response when there is data to send." After hearing Scott’s definition the light bulb went on and it all made sense. A client makes a request to a server to check for changes, but instead of the request returning immediately, it parks itself on the server and waits for data. It’s kind of like waiting to pick up a pizza at the store. Instead of calling the store over and over to check the status, you sit in the store and wait until the pizza (the request data) is ready. Once it’s ready you take it back home (to the client). This technique provides a lot of efficiency gains over standard polling techniques even though it does use some polling of its own as a request is initially made from a client to a server. So how do you implement HTTP Polling Duplex in your Silverlight applications? Let’s take a look at the process by starting with the server. Creating an HTTP Polling Duplex WCF Service Creating a WCF service that exposes an HTTP Polling Duplex binding is straightforward as far as coding goes. Add some one way operations into an interface, create a client callback interface and you’re ready to go. The most challenging part comes into play when configuring the service to properly support the necessary binding and that’s more of a cut and paste operation once you know the configuration code to use. To create an HTTP Polling Duplex service you’ll need to expose server-side and client-side interfaces and reference the System.ServiceModel.PollingDuplex assembly (located at C:\Program Files (x86)\Microsoft SDKs\Silverlight\v4.0\Libraries\Server on my machine) in the server project. For the demo application I upgraded a basketball simulation service to support the latest polling duplex assemblies. The service simulates a simple basketball game using a Game class and pushes information about the game such as score, fouls, shots and more to the client as the game changes over time. Before jumping too far into the game push service, it’s important to discuss two interfaces used by the service to communicate in a bi-directional manner. The first is called IGameStreamService and defines the methods/operations that the client can call on the server (see Listing 1). The second is IGameStreamClient which defines the callback methods that a server can use to communicate with a client (see Listing 2).   [ServiceContract(Namespace = "Silverlight", CallbackContract = typeof(IGameStreamClient))] public interface IGameStreamService { [OperationContract(IsOneWay = true)] void GetTeamData(); } Listing 1. The IGameStreamService interface defines server operations that can be called on the server.   [ServiceContract] public interface IGameStreamClient { [OperationContract(IsOneWay = true)] void ReceiveTeamData(List<Team> teamData); [OperationContract(IsOneWay = true, AsyncPattern=true)] IAsyncResult BeginReceiveGameData(GameData gameData, AsyncCallback callback, object state); void EndReceiveGameData(IAsyncResult result); } Listing 2. The IGameStreamClient interfaces defines client operations that a server can call.   The IGameStreamService interface is decorated with the standard ServiceContract attribute but also contains a value for the CallbackContract property.  This property is used to define the interface that the client will expose (IGameStreamClient in this example) and use to receive data pushed from the service. Notice that each OperationContract attribute in both interfaces sets the IsOneWay property to true. This means that the operation can be called and passed data as appropriate, however, no data will be passed back. Instead, data will be pushed back to the client as it’s available.  Looking through the IGameStreamService interface you can see that the client can request team data whereas the IGameStreamClient interface allows team and game data to be received by the client. One interesting point about the IGameStreamClient interface is the inclusion of the AsyncPattern property on the BeginReceiveGameData operation. I initially created this operation as a standard one way operation and it worked most of the time. However, as I disconnected clients and reconnected new ones game data wasn’t being passed properly. After researching the problem more I realized that because the service could take up to 7 seconds to return game data, things were getting hung up. By setting the AsyncPattern property to true on the BeginReceivedGameData operation and providing a corresponding EndReceiveGameData operation I was able to get around this problem and get everything running properly. I’ll provide more details on the implementation of these two methods later in this post. Once the interfaces were created I moved on to the game service class. The first order of business was to create a class that implemented the IGameStreamService interface. Since the service can be used by multiple clients wanting game data I added the ServiceBehavior attribute to the class definition so that I could set its InstanceContextMode to InstanceContextMode.Single (in effect creating a Singleton service object). Listing 3 shows the game service class as well as its fields and constructor.   [ServiceBehavior(ConcurrencyMode = ConcurrencyMode.Multiple, InstanceContextMode = InstanceContextMode.Single)] public class GameStreamService : IGameStreamService { object _Key = new object(); Game _Game = null; Timer _Timer = null; Random _Random = null; Dictionary<string, IGameStreamClient> _ClientCallbacks = new Dictionary<string, IGameStreamClient>(); static AsyncCallback _ReceiveGameDataCompleted = new AsyncCallback(ReceiveGameDataCompleted); public GameStreamService() { _Game = new Game(); _Timer = new Timer { Enabled = false, Interval = 2000, AutoReset = true }; _Timer.Elapsed += new ElapsedEventHandler(_Timer_Elapsed); _Timer.Start(); _Random = new Random(); }} Listing 3. The GameStreamService implements the IGameStreamService interface which defines a callback contract that allows the service class to push data back to the client. By implementing the IGameStreamService interface, GameStreamService must supply a GetTeamData() method which is responsible for supplying information about the teams that are playing as well as individual players.  GetTeamData() also acts as a client subscription method that tracks clients wanting to receive game data.  Listing 4 shows the GetTeamData() method. public void GetTeamData() { //Get client callback channel var context = OperationContext.Current; var sessionID = context.SessionId; var currClient = context.GetCallbackChannel<IGameStreamClient>(); context.Channel.Faulted += Disconnect; context.Channel.Closed += Disconnect; IGameStreamClient client; if (!_ClientCallbacks.TryGetValue(sessionID, out client)) { lock (_Key) { _ClientCallbacks[sessionID] = currClient; } } currClient.ReceiveTeamData(_Game.GetTeamData()); //Start timer which when fired sends updated score information to client if (!_Timer.Enabled) { _Timer.Enabled = true; } } Listing 4. The GetTeamData() method subscribes a given client to the game service and returns. The key the line of code in the GetTeamData() method is the call to GetCallbackChannel<IGameStreamClient>().  This method is responsible for accessing the calling client’s callback channel. The callback channel is defined by the IGameStreamClient interface shown earlier in Listing 2 and used by the server to communicate with the client. Before passing team data back to the client, GetTeamData() grabs the client’s session ID and checks if it already exists in the _ClientCallbacks dictionary object used to track clients wanting callbacks from the server. If the client doesn’t exist it adds it into the collection. It then pushes team data from the Game class back to the client by calling ReceiveTeamData().  Since the service simulates a basketball game, a timer is then started if it’s not already enabled which is then used to randomly send data to the client. When the timer fires, game data is pushed down to the client. Listing 5 shows the _Timer_Elapsed() method that is called when the timer fires as well as the SendGameData() method used to send data to the client. void _Timer_Elapsed(object sender, ElapsedEventArgs e) { int interval = _Random.Next(3000, 7000); lock (_Key) { _Timer.Interval = interval; _Timer.Enabled = false; } SendGameData(_Game.GetGameData()); } private void SendGameData(GameData gameData) { var cbs = _ClientCallbacks.Where(cb => ((IContextChannel)cb.Value).State == CommunicationState.Opened); for (int i = 0; i < cbs.Count(); i++) { var cb = cbs.ElementAt(i).Value; try { cb.BeginReceiveGameData(gameData, _ReceiveGameDataCompleted, cb); } catch (TimeoutException texp) { //Log timeout error } catch (CommunicationException cexp) { //Log communication error } } lock (_Key) _Timer.Enabled = true; } private static void ReceiveGameDataCompleted(IAsyncResult result) { try { ((IGameStreamClient)(result.AsyncState)).EndReceiveGameData(result); } catch (CommunicationException) { // empty } catch (TimeoutException) { // empty } } LIsting 5. _Timer_Elapsed is used to simulate time in a basketball game. When _Timer_Elapsed() fires the SendGameData() method is called which iterates through the clients wanting to be notified of changes. As each client is identified, their respective BeginReceiveGameData() method is called which ultimately pushes game data down to the client. Recall that this method was defined in the client callback interface named IGameStreamClient shown earlier in Listing 2. Notice that BeginReceiveGameData() accepts _ReceiveGameDataCompleted as its second parameter (an AsyncCallback delegate defined in the service class) and passes the client callback as the third parameter. The initial version of the sample application had a standard ReceiveGameData() method in the client callback interface. However, sometimes the client callbacks would work properly and sometimes they wouldn’t which was a little baffling at first glance. After some investigation I realized that I needed to implement an asynchronous pattern for client callbacks to work properly since 3 – 7 second delays are occurring as a result of the timer. Once I added the BeginReceiveGameData() and ReceiveGameDataCompleted() methods everything worked properly since each call was handled in an asynchronous manner. The final task that had to be completed to get the server working properly with HTTP Polling Duplex was adding configuration code into web.config. In the interest of brevity I won’t post all of the code here since the sample application includes everything you need. However, Listing 6 shows the key configuration code to handle creating a custom binding named pollingDuplexBinding and associate it with the service’s endpoint.   <bindings> <customBinding> <binding name="pollingDuplexBinding"> <binaryMessageEncoding /> <pollingDuplex maxPendingSessions="2147483647" maxPendingMessagesPerSession="2147483647" inactivityTimeout="02:00:00" serverPollTimeout="00:05:00"/> <httpTransport /> </binding> </customBinding> </bindings> <services> <service name="GameService.GameStreamService" behaviorConfiguration="GameStreamServiceBehavior"> <endpoint address="" binding="customBinding" bindingConfiguration="pollingDuplexBinding" contract="GameService.IGameStreamService"/> <endpoint address="mex" binding="mexHttpBinding" contract="IMetadataExchange" /> </service> </services>   Listing 6. Configuring an HTTP Polling Duplex binding in web.config and associating an endpoint with it. Calling the Service and Receiving “Pushed” Data Calling the service and handling data that is pushed from the server is a simple and straightforward process in Silverlight. Since the service is configured with a MEX endpoint and exposes a WSDL file, you can right-click on the Silverlight project and select the standard Add Service Reference item. After the web service proxy is created you may notice that the ServiceReferences.ClientConfig file only contains an empty configuration element instead of the normal configuration elements created when creating a standard WCF proxy. You can certainly update the file if you want to read from it at runtime but for the sample application I fed the service URI directly to the service proxy as shown next: var address = new EndpointAddress("http://localhost.:5661/GameStreamService.svc"); var binding = new PollingDuplexHttpBinding(); _Proxy = new GameStreamServiceClient(binding, address); _Proxy.ReceiveTeamDataReceived += _Proxy_ReceiveTeamDataReceived; _Proxy.ReceiveGameDataReceived += _Proxy_ReceiveGameDataReceived; _Proxy.GetTeamDataAsync(); This code creates the proxy and passes the endpoint address and binding to use to its constructor. It then wires the different receive events to callback methods and calls GetTeamDataAsync().  Calling GetTeamDataAsync() causes the server to store the client in the server-side dictionary collection mentioned earlier so that it can receive data that is pushed.  As the server-side timer fires and game data is pushed to the client, the user interface is updated as shown in Listing 7. Listing 8 shows the _Proxy_ReceiveGameDataReceived() method responsible for handling the data and calling UpdateGameData() to process it.   Listing 7. The Silverlight interface. Game data is pushed from the server to the client using HTTP Polling Duplex. void _Proxy_ReceiveGameDataReceived(object sender, ReceiveGameDataReceivedEventArgs e) { UpdateGameData(e.gameData); } private void UpdateGameData(GameData gameData) { //Update Score this.tbTeam1Score.Text = gameData.Team1Score.ToString(); this.tbTeam2Score.Text = gameData.Team2Score.ToString(); //Update ball visibility if (gameData.Action != ActionsEnum.Foul) { if (tbTeam1.Text == gameData.TeamOnOffense) { AnimateBall(this.BB1, this.BB2); } else //Team 2 { AnimateBall(this.BB2, this.BB1); } } if (this.lbActions.Items.Count > 9) this.lbActions.Items.Clear(); this.lbActions.Items.Add(gameData.LastAction); if (this.lbActions.Visibility == Visibility.Collapsed) this.lbActions.Visibility = Visibility.Visible; } private void AnimateBall(Image onBall, Image offBall) { this.FadeIn.Stop(); Storyboard.SetTarget(this.FadeInAnimation, onBall); Storyboard.SetTarget(this.FadeOutAnimation, offBall); this.FadeIn.Begin(); } Listing 8. As the server pushes game data, the client’s _Proxy_ReceiveGameDataReceived() method is called to process the data. In a real-life application I’d go with a ViewModel class to handle retrieving team data, setup data bindings and handle data that is pushed from the server. However, for the sample application I wanted to focus on HTTP Polling Duplex and keep things as simple as possible.   Summary Silverlight supports three options when duplex communication is required in an application including TCP bindins, sockets and HTTP Polling Duplex. In this post you’ve seen how HTTP Polling Duplex interfaces can be created and implemented on the server as well as how they can be consumed by a Silverlight client. HTTP Polling Duplex provides a nice way to “push” data from a server while still allowing the data to flow over port 80 or another port of your choice.   Sample Application Download

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  • What's new in the RightNow November 2012 release?

    - by Richard Lefebvre
    What new in the RightNow November 2012? In order to find out, please watch this tutorial with imbedded demonstration or read the November 2012 Release notes.   News Facts The November 2012 release of     Oracle’s RightNow CX Cloud Service marks the completion of development efforts for 2012 and continues Oracle’s commitment to enhancing the Oracle RightNow offering following the acquisition. New release delivers key capabilities designed to help organizations improve customer experiences in order to increase customer acquisition and retention, while reducing total cost of ownership. Part of the Oracle Cloud, Oracle RightNow CX Cloud Service now integrates Oracle RightNow Chat Cloud Service with Oracle Engagement Engine Cloud Service, helping organizations intelligently and proactively engage with customers through the right channel at the right time. Chat solutions have emerged as an important component of a cross-channel customer experience strategy. According to Forrester Research, Inc., chat adoption has risen dramatically between 2009 and 2011 from 19% to 37%, and it has the highest satisfaction level of all customer service channels at 62% satisfaction. (*) To help companies deliver enhanced customer experiences, Oracle has made significant investments in Oracle RightNow Chat Cloud Service throughout 2012. With the addition of rules-based engagement to existing capabilities such as co-browse, mobile chat, and cross-channel knowledge integration with the contact center, all delivered via the cloud, Oracle RightNow Chat Cloud Service is differentiated as the industry-leading chat solution. The Oracle Cloud offers a broad portfolio of software as-a-service applications, including Oracle Customer Service and Support Cloud Service, which is based on the Oracle RightNow CX Cloud Service. New Capabilities Key Oracle RightNow Chat Cloud Service and other cross-channel capabilities include: Chat Business Rules, with over 70 built-in rule conditions, leverage the Oracle Engagement Engine to help enable organizations capture rich visitor data and invoke complex actions and triggers. Chat Business Rules allow granular control over when to engage a customer via the chat channel based on customer behavior, customer profile information and operational information. Click-to-Call provides the option for a customer to engage with a live agent over the phone during the Web browsing experience. Chat Availability Controls provide organizations with the ability to throttle volume through the chat channel based on real-time agent availability and wait time thresholds. This ability to manage the channel more efficiently allows organizations to provide a better experience to customers using the chat channel. Strategic and Operational Chat Channel Analytics provide better insight into channel and agent productivity and utilization and effectiveness with both out-of-the-box reports and ad hoc reports. New chat channel analytics provide comprehensive metrics with full data transparency. Background Service Updates improve high availability metrics for Oracle RightNow Chat Cloud Service during service update periods, setting the industry leading standard for sales and service delivery to customers via the chat channel. Additional Capabilities include: Improved Web developer tools for more efficient self-service user interface design Improved administration for enhanced user sessions management Increased cross-channel community collaboration Enhanced extensibility widgets and syndication management Streamlined content management and analytics capabilities Read the full announcement here

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  • DNS client configuration steps in Oracle Solaris 11

    - by Gurubalan
    This guide covers Quick how to configure DNS client on Solaris 11. DNS client configuration in Solaris 11 is based on SMF service rather than file based. When you configure a system as DNS client, you will be performing the following two configurations. I. DNS client setup II. Configure Name service switch to use DNS I. DNS client setup 1. Configure using SMF service network/dns/client # svccfg -s network/dns/clientsvc:/network/dns/client> setprop config/search = astring: ("test.com" "service.test.com")svc:/network/dns/client> setprop config/nameserver = net_address: (192.168.10.10 192.168.10.11)svc:/network/dns/client> exit 2.  Enable the DNS client service (when you configure it for the first time) #svccfg enable -r dns/client 3. Restart/Refresh DNS client service (It is done when there is any update to the configuration) #svccfg refresh dns/client #svccfg restart dns/client 4. Verify /etc/resolv.conf if it is updated with the changes. # more /etc/resolv.conf ## _AUTOGENERATED_FROM_SMF_V1_## WARNING: THIS FILE GENERATED FROM SMF DATA.#   DO NOT EDIT THIS FILE.  EDITS WILL BE LOST.# See resolv.conf(4) for details.search               test.com service.test.comnameserver      192.168.10.10nameserver      192.168.10.11 --- II.  Configuring Name service switch to use DNS 1. Configure using SMF service  system/name-service/switch # svccfg -s system/name-service/switchsvc:/system/name-service/switch> setprop config/host = astring: "files dns"svc:/system/name-service/switch>exit 2.  Restart/Refresh name-service/switch service #svccfg refresh name-service/switch #svccfg restart  name-service/switch 3. Verfiy host entry in /etc/nsswitch.conf  is updated with dns. # more /etc/nsswitch.conf## _AUTOGENERATED_FROM_SMF_V1_## WARNING: THIS FILE GENERATED FROM SMF DATA.#   DO NOT EDIT THIS FILE.  EDITS WILL BE LOST.# See nsswitch.conf(4) for details.passwd: filesgroup:  fileshosts:  files dnsipnodes:        files dns . --- PS: Thank you ollasi for your motivation behind the screen.

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  • json webservice security

    - by crisgomez
    I have a problem regarding json web service security. I tried to developed a sample web application using json webservice,but the problem is the url was exposed on the client side.So from there,anybody can make a program and call the service for a thousand times. Please take note, that the web service will be using for a registration page, in which checks if the user was exist on the database.So there is no authentication happened on this process. What are the approach to secure the calling of the exposed web service?

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  • Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

    - by raul.goycoolea
    Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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  • Using design-patterns to transform web-service model classes into local model classes and vise versa

    - by Daniil Petrov
    There is a web-application built with play framework 1.2.7. It contains less than 10 model classes. The main purpose of the application is a lightweight access to a complex remote application (more than 50 model classes). The remote application has its own SOAP API and we use it for synchronization of data. There is a scheduled job in the web-app which makes requests to the remote app. It gets bunches of objects from the remote model and populates corresponding objects of the local model. Currently, there are two groups of classes - the local model and the remote model (generated from wsdl schema). It is not allowed to make any modifications to the remote model. Transformations are being made in the scheduled job class. When it gets objects from the remote app it creates local objects. Recently, it was decided to add a possibility to modify the remote objects. It requires more transformations on our side. We need to transform from remote to local model when reading objects and from local to remote when changing objects. I wonder if this would be possible to use some design-patterns to reduce a number of transformations?

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  • Why is iTunes starting and stopping play randomly, and how do I stop it?

    - by Chris R
    Since yesterday morning my copy of iTunes has been starting and stopping randomly. If iTunes is not running, then it opens and sometimes begins playing, other times sits idle. Eventually, after a random interval it will begin playing a song, and then stop, and so on... Needless to say, it's driving me mad. (Mac OSX, 10.6.3, on a new-ish (< 1 year old) 24" iMac) I've made five changes to my system that may or may not be connected to this: My office phone was replaced with a Linksys IP Phone, which necessitated a change to my networking; where previously my Mac was connected directly to the office network port, now it is connected through the phone. My network connection now uses auto link detection in lieu of forcing 100Mbit I unpaired my bluetooth headset. I removed the USB audio device associated with another headset. I upgraded to Safari 5. I don't use it as a primary browser, but it's often open to run web apps that I'm developing. All of these things happened in pretty close proximity to each other, so one or more of them may be the culprit. One other thing that may or may not be related; for some reason my built-in microphone is no longer picking up audio. It seems like this might be connected to the iTunes issue, because it happened around the same time. In terms of things that I've tried in order to solve this, I'm at a bit of a loss. I followed the instructions at http://developer.apple.com/mac/library/technotes/tn2004/tn2124.html#SECLAUNCHDLOGGING to enable detailed launchd logging to see if I could track down which process was asking iTunes to open (when it's not already open) but I wasn't able to make heads or tails of the output. I'm not even sure if I'm looking in the right place, to be honest; it actually acts like something is activating the application with AppleScript, but I have no processes running that are doing that, as far as I know. I'm running a few apps that have iTunes integration: Adium, iChat with Chax, Quicksilver. None of these have been changed lately, so I consider them low risks of causing this, but it's not impossible. Moreover, I'm not using any of those features intentionally. This is a snippet of launchd debug logging from around the time it just launched: 10-06-09 9:14:29 AM com.apple.launchd[1] Dispatching kevent... 10-06-09 9:14:29 AM com.apple.launchd[1] KEVENT[0]: udata = 0x10002b230 data = 0x30 ident = 5 filter = EVFILT_READ flags = EV_ADD|EV_RECEIPT fflags = 0x0 10-06-09 9:14:29 AM com.apple.launchd[1] Dispatching kevent... 10-06-09 9:14:29 AM com.apple.launchd[1] KEVENT[0]: udata = 0x100802000 data = 0x0 ident = 26 filter = EVFILT_PROC flags = EV_ADD|EV_RECEIPT|EV_CLEAR fflags = NOTE_FORK 10-06-09 9:14:29 AM com.apple.launchd[1] (com.apple.coreservicesd[26]) Dispatching kevent callback. 10-06-09 9:14:29 AM com.apple.launchd[1] (com.apple.coreservicesd[26]) EVFILT_PROC event for job: 10-06-09 9:14:29 AM com.apple.launchd[1] KEVENT[0]: udata = 0x1004076f0 data = 0x0 ident = 26 filter = EVFILT_PROC flags = EV_ADD|EV_RECEIPT|EV_CLEAR fflags = NOTE_FORK 10-06-09 9:14:29 AM com.apple.launchd[1] (com.apple.coreservicesd[26]) fork()ed 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave) Conceived 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Created PID 22197 anonymously by PPID 26 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Looking up per user launchd for UID: 0 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Per user launchd job found for UID: 505 10-06-09 9:14:29 AM com.apple.launchd[1] System: Looking up service com.apple.system.notification_center 10-06-09 9:14:29 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.system.notification_center 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Looking up per user launchd for UID: 0 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Per user launchd job found for UID: 505 10-06-09 9:14:29 AM com.apple.launchd[1] System: Looking up service com.apple.system.DirectoryService.libinfo_v1 10-06-09 9:14:29 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.system.DirectoryService.libinfo_v1 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Looking up per user launchd for UID: 0 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Per user launchd job found for UID: 505 10-06-09 9:14:29 AM com.apple.launchd[1] System: Looking up service com.apple.system.DirectoryService.membership_v1 10-06-09 9:14:29 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.system.DirectoryService.membership_v1 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Looking up per user launchd for UID: 0 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Per user launchd job found for UID: 505 10-06-09 9:14:29 AM com.apple.launchd[1] System: Looking up service com.apple.CoreServices.coreservicesd 10-06-09 9:14:29 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.CoreServices.coreservicesd 10-06-09 9:14:29 AM com.apple.launchd[1] Dispatching kevent... 10-06-09 9:14:29 AM com.apple.launchd[1] KEVENT[0]: udata = 0x100802000 data = 0x0 ident = 22197 filter = EVFILT_PROC flags = EV_ADD|EV_RECEIPT|EV_CLEAR fflags = NOTE_EXIT 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Dispatching kevent callback. 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) EVFILT_PROC event for job: 10-06-09 9:14:29 AM com.apple.launchd[1] KEVENT[0]: udata = 0x100401720 data = 0x0 ident = 22197 filter = EVFILT_PROC flags = EV_ADD|EV_RECEIPT|EV_CLEAR fflags = NOTE_EXIT 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22197]) Reaping 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave) Total rusage: utime 0.000000 stime 0.000000 maxrss 0 ixrss 0 idrss 0 isrss 0 minflt 0 majflt 0 nswap 0 inblock 0 oublock 0 msgsnd 0 msgrcv 0 nsignals 0 nvcsw 0 nivcsw 0 10-06-09 9:14:29 AM com.apple.launchd[1] (0x100401720.anonymous.lssave) Removed 10-06-09 9:14:30 AM com.apple.launchd[1] Dispatching kevent... 10-06-09 9:14:30 AM com.apple.launchd[1] KEVENT[0]: udata = 0x100802000 data = 0x0 ident = 22197 filter = EVFILT_PROC flags = EV_ADD|EV_RECEIPT|EV_CLEAR|EV_EOF|EV_ONESHOT fflags = NOTE_REAP 10-06-09 9:14:32 AM com.apple.launchd[1] Dispatching kevent... 10-06-09 9:14:32 AM com.apple.launchd[1] KEVENT[0]: udata = 0x10002b230 data = 0x30 ident = 5 filter = EVFILT_READ flags = EV_ADD|EV_RECEIPT fflags = 0x0 10-06-09 9:14:33 AM com.apple.launchd[1] Dispatching kevent... 10-06-09 9:14:33 AM com.apple.launchd[1] KEVENT[0]: udata = 0x100802000 data = 0x0 ident = 143 filter = EVFILT_PROC flags = EV_ADD|EV_RECEIPT|EV_CLEAR fflags = NOTE_FORK 10-06-09 9:14:33 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Dispatching kevent callback. 10-06-09 9:14:33 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) EVFILT_PROC event for job: 10-06-09 9:14:33 AM com.apple.launchd[1] KEVENT[0]: udata = 0x10041e9a0 data = 0x0 ident = 143 filter = EVFILT_PROC flags = EV_ADD|EV_RECEIPT|EV_CLEAR fflags = NOTE_FORK 10-06-09 9:14:33 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) fork()ed 10-06-09 9:14:33 AM com.apple.launchd[1] System: Looking up service com.apple.distributed_notifications.2 10-06-09 9:14:33 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.distributed_notifications.2 10-06-09 9:14:33 AM com.apple.launchd[1] System: Looking up service com.apple.system.notification_center 10-06-09 9:14:33 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.system.notification_center 10-06-09 9:14:33 AM com.apple.launchd[1] System: Looking up service com.apple.system.DirectoryService.libinfo_v1 10-06-09 9:14:33 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.system.DirectoryService.libinfo_v1 10-06-09 9:14:33 AM com.apple.launchd[1] System: Looking up service com.apple.system.DirectoryService.membership_v1 10-06-09 9:14:33 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.system.DirectoryService.membership_v1 10-06-09 9:14:33 AM com.apple.launchd[1] System: Looking up service com.apple.CoreServices.coreservicesd 10-06-09 9:14:33 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.CoreServices.coreservicesd 10-06-09 9:14:33 AM com.apple.launchd[1] System: Looking up service com.apple.SystemConfiguration.configd 10-06-09 9:14:33 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.SystemConfiguration.configd 10-06-09 9:14:33 AM com.apple.launchd[1] System: Looking up service com.apple.audio.coreaudiod 10-06-09 9:14:33 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.audio.coreaudiod 10-06-09 9:14:34 AM com.apple.launchd[1] System: Looking up service com.apple.system.logger 10-06-09 9:14:34 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.system.logger 10-06-09 9:14:35 AM com.apple.launchd[1] Dispatching kevent... 10-06-09 9:14:35 AM com.apple.launchd[1] KEVENT[0]: udata = 0x10002b230 data = 0x30 ident = 5 filter = EVFILT_READ flags = EV_ADD|EV_RECEIPT fflags = 0x0 10-06-09 9:14:35 AM com.apple.launchd[1] System: Looking up service com.apple.DiskArbitration.diskarbitrationd 10-06-09 9:14:35 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.DiskArbitration.diskarbitrationd 10-06-09 9:14:35 AM com.apple.launchd[1] System: Looking up service com.apple.system.logger 10-06-09 9:14:35 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.system.logger 10-06-09 9:14:36 AM com.apple.launchd[1] System: Looking up service com.apple.FSEvents 10-06-09 9:14:36 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.FSEvents 10-06-09 9:14:36 AM com.apple.launchd[1] System: Looking up service com.apple.SystemConfiguration.configd 10-06-09 9:14:36 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.SystemConfiguration.configd 10-06-09 9:14:38 AM com.apple.launchd[1] Dispatching kevent... 10-06-09 9:14:38 AM com.apple.launchd[1] KEVENT[0]: udata = 0x10002b230 data = 0x30 ident = 5 filter = EVFILT_READ flags = EV_ADD|EV_RECEIPT fflags = 0x0 10-06-09 9:14:39 AM com.apple.launchd[1] Dispatching kevent... 10-06-09 9:14:39 AM com.apple.launchd[1] KEVENT[0]: udata = 0x100802000 data = 0x0 ident = 26 filter = EVFILT_PROC flags = EV_ADD|EV_RECEIPT|EV_CLEAR fflags = NOTE_FORK 10-06-09 9:14:39 AM com.apple.launchd[1] (com.apple.coreservicesd[26]) Dispatching kevent callback. 10-06-09 9:14:39 AM com.apple.launchd[1] (com.apple.coreservicesd[26]) EVFILT_PROC event for job: 10-06-09 9:14:39 AM com.apple.launchd[1] KEVENT[0]: udata = 0x1004076f0 data = 0x0 ident = 26 filter = EVFILT_PROC flags = EV_ADD|EV_RECEIPT|EV_CLEAR fflags = NOTE_FORK 10-06-09 9:14:39 AM com.apple.launchd[1] (com.apple.coreservicesd[26]) fork()ed 10-06-09 9:14:39 AM com.apple.launchd[1] (0x100401720.anonymous.lssave) Conceived 10-06-09 9:14:39 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22211]) Created PID 22211 anonymously by PPID 26 10-06-09 9:14:39 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22211]) Looking up per user launchd for UID: 0 10-06-09 9:14:39 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22211]) Per user launchd job found for UID: 505 10-06-09 9:14:39 AM com.apple.launchd[1] System: Looking up service com.apple.system.notification_center 10-06-09 9:14:39 AM com.apple.launchd[1] (com.apple.launchd.peruser.505[143]) Mach service lookup: com.apple.system.notification_center 10-06-09 9:14:39 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22211]) Looking up per user launchd for UID: 0 10-06-09 9:14:39 AM com.apple.launchd[1] (0x100401720.anonymous.lssave[22211]) Per user launchd job found for UID: 505 10-06-09 9:14:39 AM com.apple.launchd[1] System: Looking up service com.apple.system.DirectoryService.libinfo_v1

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  • Creating a semi-transparent blurred background WPF

    - by Dave Colwell
    Hi guys, I have a border, i want the background of this border to be partially transparent (opacity 0.8) but i do not want the image behind it to be well defined. The effect i am after is similar to the Windows Vista window border effect, where you can see that something is behind it but you cant tell what it is. A few clarifications: I am working on Windows XP, so i cant use Vista Glass I need this solution to be portable across any windows platform Any help would be appreciated :)

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  • Interface builder UIButton custom background image not working on simulator/device

    - by xenonii
    I'm trying to do something really simple. I have an image for a button and I'm trying to set it on a custom button in interface builder. I set the background image accordingly (no case sensitivity problem here). In interface builder it shows up, but in the simulator or on the device it doesn't appear at all. Just the button's text will appear. Do I need to turn on some flag or something of the sort?

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  • Oracle UCM GET_SEARCH_RESULTS service with full text search

    - by Lyudmil Pelov
    Newly I was working on portlet which should be able to do full text search through the UCM documents and I was experimenting with the Ridc and also with the CIS API's. There are some ticks you may take care of, for example using quotes is a very spacial case and most of situations UCM will throw an exception if you not use them well. So during my tests I was able to develop one solution which works very well for me doing full text search and here is it: final IdcClientManager idcManager = new IdcClientManager(); final IdcClient idcClient = idcManager.createClient("idc://127.0.0.1:4444"); final IdcContext idcContext = new IdcContext("sysadmin"); final DataBinder binder = idcClient.createBinder(); // populate the binder with the parameters binder.putLocal ("IdcService", "GET_SEARCH_RESULTS"); binder.putLocal ("QueryText", "dDocFullText <substring> <qsch>"+yourSearchWordOrWords+"</qsch>");  binder.putLocal ("SearchEngineName", "databasefulltext"); binder.putLocal ("ResultCount", "20"); // execute the request ServiceResponse response = idcClient.sendRequest (idcContext, binder); // get the binder DataBinder serverBinder = response.getResponseAsBinder (); DataResultSet resultSet = serverBinder.getResultSet ("SearchResults"); // loop over the results for (DataObject dataObject : resultSet.getRows ()) { System.out.println ("Title is: " + dataObject.get ("dDocTitle")); System.out.println ("Author is: " + dataObject.get ("dDocAuthor")); }Nothing special so far except the line which declares the full text search. To be able to proceed with the full text search you have to use dDocFullText attribute inside the search query. The tag <substring> is the same as 'like'. Also you have to put your searching string or words in quotes which could be a problem sometime, so I used the tag <qsch>. Using this tag you can have quotes now inside you searching string without to break the code and get parsing exceptions.To be able to test the example, you do have to enable full text search inside UCM. To do this follow the steps for example from this blog here and then re-index the documents in UCM.There is also one very nice article about how to define UCM queries if want to replace the full text search with something more specific, you can read this article from Kyle's Blog here.

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  • Triggers, Service Broker, CDC or Change Tracking?

    - by Derek D.
    When one trigger inserts into a table and that table also contains a trigger, this is a “nested trigger”. The reason that nested triggers are a concern is because the first call that performs the initial insert does not return until the last trigger in sequence is complete. In trying to circumvent this [...]

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  • SQLAuthority News – Why VoIP Service Providers Should Think About NuoDB’s Geo Distribution

    - by Pinal Dave
    You can always tell when someone’s showing off their cool, cutting edge comms technology. They tend to raise their voice a lot. Back in the day they’d announce their gadget leadership to the rest of the herd by shouting into their cellphone. Usually the message was no more urgent than “Hi, I’m on my cellphone!” Now the same types will loudly name-drop a different technology to the rest of the airport lounge. “I’m leveraging the wifi,” a fellow passenger bellowed, the other day, as we filtered through the departure gate. Nobody needed to know that, but the subtext was “look at me everybody”. You can tell the really advanced mobile user – they tend to whisper. Their handset has a microphone (how cool is that!) and they know how to use it. Sometimes these shouty public broadcasters aren’t even connected anyway because the database for their Voice over IP (VoIP) platform can’t cope. This will happen if they are using a traditional SQL model to try and cope with a phone network which has far flung offices and hundreds of mobile employees. That, like shouting into your phone, is just wrong on so many levels. What VoIP needs now is a single, logical database across multiple servers in different geographies. It needs to be updated in real-time and automatically scaled out during times of peak demand. A VoIP system should scale up to handle increased traffic, but just as importantly is must then go back down in the off peak hours. Try this with a MySQL database. It can’t scale easily enough, so it will keep your developers busy. They’ll have spent many hours trying to knit the different databases together. Traditional relational databases can possibly achieve this, at a price. Mind you, you could extend baked bean cans and string to every point on the network and that would be no less elegant. That’s not really following engineering principles though is it? Having said that, most telcos and VoIP systems use a separate, independent solution for each office location, which they link together – loosely.  The more office locations, the more complex and expensive the solution becomes and so the more you spend on maintenance. Ideally, you’d have a fluid system that can automatically shift its shape as the need arises. That’s the point of software isn’t it – it adapts. Otherwise, we might as well return to the old days. A MySQL system isn’t exactly baked bean cans attached by string, but it’s closer in spirit to the old many teethed mechanical beast that was employed in the first type of automated switchboard. NuoBD’s NewSQL is designed to be a single database that works across multiple servers, which can scale easily, and scale on demand. That’s one system that gives high connectivity but no latency, complexity or maintenance issues. MySQL works in some circumstances, but a period of growth isn’t one of them. So as a company moves forward, the MySQL database can’t keep pace. Data storage and data replication errors creep in. Soon the diaspora of offices becomes a problem. Your telephone system isn’t just distributed, it is literally all over the place. Though voice calls are often a software function, some of the old habits of telephony remain. When you call an engineer out, some of them will listen to what you’re asking for and announce that it cannot be done. This is what happens if you ask, say, database engineers familiar with Oracle or Microsoft to fulfill your wish for a low maintenance system built on a single, fluid, scalable database. No can do, they’d say. In fact, I heard one shouting something similar into his VoIP handset at the airport. “I can’t get on the network, Mac. I’m on MySQL.” You can download NuoDB from here. “NuoDB provides the ability to replicate data globally in real-time, which is not available with any other product offering,” states Weeks.  “That alone is remarkable and it works. I’ve seen it. I’ve used it.  I’ve tested it. The ability to deploy NuoDB removes a tremendous burden from our support and engineering teams.” Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: NuoDB

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  • IIS SEO Toolkit and W3C Validation Service

    One thing that Ive been asked several times about the SEO Toolkit is if it does a full standards validation on the markup and content that is processed, and if not, to add support for more comprehensive standards validation, in particular XHTML and HTML 4.01. Currently the markup validation performed by the SEO Toolkit is really simple, its main goal is to make sure that the markup is correctly organized, for example that things like <b><i>Test</b></i> are not found in the...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • IIS SEO Toolkit and W3C Validation Service

    - by The Official Microsoft IIS Site
    One thing that I’ve been asked several times about the SEO Toolkit is if it does a full standards validation on the markup and content that is processed, and if not, to add support for more comprehensive standards validation, in particular XHTML and HTML 4.01. Currently the markup validation performed by the SEO Toolkit is really simple, its main goal is to make sure that the markup is correctly organized, for example that things like <b><i>Test</b></i> are not found in the...(read more)

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  • IIS SEO Toolkit and W3C Validation Service

    One thing that Ive been asked several times about the SEO Toolkit is if it does a full standards validation on the markup and content that is processed, and if not, to add support for more comprehensive standards validation, in particular XHTML and HTML 4.01. Currently the markup validation performed by the SEO Toolkit is really simple, its main goal is to make sure that the markup is correctly organized, for example that things like <b><i>Test</b></i> are not found in the...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • PeopleSoft Upgrades, Fusion, & BI for Leading European PeopleSoft Applications Customers

    - by Mark Rosenberg
    With so many industry-leading services firms around the globe managing their businesses with PeopleSoft, it’s always an adventure setting up times and meetings for us to keep in touch with them, especially those outside of North America who often do not get to join us at Oracle OpenWorld. Fortunately, during the first two weeks of May, Nigel Woodland (Oracle’s Service Industries Director for the EMEA region) and I successfully blocked off our calendars to visit seven different customers spanning four countries in Western Europe. We met executives and leaders at four Staffing industry firms, two Professional Services firms that engage in consulting and auditing, and a Financial Services firm. As we shared the latest information regarding product capabilities and plans, we also gained valuable insight into the hot technology topics facing these businesses. What we heard was both informative and inspiring, and I suspect other Oracle PeopleSoft applications customers can benefit from one or more of the following observations from our trip. Great IT Plans Get Executed When You Respect the Users Each of our visits followed roughly the same pattern. After introductions, Nigel outlined Oracle’s product and technology strategy, including a discussion of how we at Oracle invest in each layer of the “technology stack” to provide customers with unprecedented business management capabilities and choice. Then, I provided the specifics of the PeopleSoft product line’s investment strategy, detailing the dramatic number of rich usability and functionality enhancements added to release 9.1 since its general availability in 2009 and the game-changing capabilities slated for 9.2. What was most exciting about each of these discussions was that shortly after my talking about what customers can do with release 9.1 right now to drive up user productivity and satisfaction, I saw the wheels turning in the minds of our audiences. Business analyst and end user-configurable tools and technologies, such as WorkCenters and the Related Action Framework, that provide the ability to tailor a “central command center” to the exact needs of each recruiter, biller, and every other role in the organization were exactly what each of our customers had been looking for. Every one of our audiences agreed that these tools which demonstrate a respect for the user would finally help IT pole vault over the wall of resistance that users had often raised in the past. With these new user-focused capabilities, IT is positioned to definitively partner with the business, instead of drag the business along, to unlock the value of their investment in PeopleSoft. This topic of respecting the user emerged during our very first visit, which was at Vital Services Group at their Head Office “The Mill” in Manchester, England. (If you are a student of architecture and are ever in Manchester, you should stop in to see this amazingly renovated old mill building.) I had just finished explaining our PeopleSoft 9.2 roadmap, and Mike Code, PeopleSoft Systems Manager for this innovative staffing company, said, “Mark, the new features you’ve shown us in 9.1/9.2 are very relevant to our business. As we forge ahead with the 9.1 upgrade, the ability to configure a targeted user interface with WorkCenters, Related Actions, Pivot Grids, and Alerts will enable us to satisfy the business that this upgrade is for them and will deliver tangible benefits. In fact, you’ve highlighted that we need to start talking to the business to keep up the momentum to start reviewing the 9.2 upgrade after we get to 9.1, because as much as 9.1 and PeopleTools 8.52 offers, what you’ve shown us for 9.2 is what we’ve envisioned was ultimately possible with our investment in PeopleSoft applications.” We also received valuable feedback about our investment for the Staffing industry when we visited with Hans Wanders, CIO of Randstad (the second largest Staffing company in the world) in the Netherlands. After our visit, Hans noted, “It was very interesting to see how the PeopleSoft applications have developed. I was truly impressed by many of the new developments.” Hans and Mike, sincere thanks for the validation that our team’s hard work and dedication to “respecting the users” is worth the effort! Co-existence of PeopleSoft and Fusion Applications Just Makes Sense As a “product person,” one of the most rewarding things about visiting customers is that they actually want to talk to me. Sometimes, they want to discuss a product area that we need to enhance; other times, they are interested in learning how to extract more value from their applications; and still others, they want to tell me how they are using the applications to drive real value for the business. During this trip, I was very pleased to hear that several of our customers not only thought the co-existence of Fusion applications alongside PeopleSoft applications made sense in theory, but also that they were aggressively looking at how to deploy one or more Fusion applications alongside their PeopleSoft HCM and FSCM applications. The most common deployment plan in the works by three of the organizations is to upgrade to PeopleSoft 9.1 or 9.2, and then adopt one of the new Fusion HCM applications, such as Fusion Performance Management or the full suite of  Fusion Talent Management. For example, during an applications upgrade planning discussion with the staffing company Hays plc., Mark Thomas, who is Hays’ UK IT Director, commented, “We are very excited about where we can go with the latest versions of the PeopleSoft applications in conjunction with Fusion Talent Management.” Needless to say, this news was very encouraging, because it reiterated that our applications investment strategy makes good business sense for our customers. Next Generation Business Intelligence Is the Key to the Future The third, and perhaps most exciting, lesson I learned during this journey is that our audiences already know that the latest generation of Business Intelligence technologies will be the “secret sauce” for organizations to transform business in radical ways. While a number of the organizations we visited on the trip have deployed or are deploying Oracle Business Intelligence Enterprise Edition and the associated analytics applications to provide dashboards of easy-to-understand, user-configurable metrics that help optimize business performance according to current operating procedures, what’s most exciting to them is being able to use Business Intelligence to change the way an organization does business, grows revenue, and makes a profit. In particular, several executives we met asked whether we can help them minimize the need to have perfectly structured data and at the same time generate analytics that improve order fulfillment decision-making. To them, the path to future growth lies in having the ability to analyze unstructured data rapidly and intuitively and leveraging technology’s ability to detect patterns that a human cannot reasonably be expected to see. For illustrative purposes, here is a good example of a business problem where analyzing a combination of structured and unstructured data can produce better results. If you have a resource manager trying to decide which person would be the best fit for an assignment in terms of ensuring (a) client satisfaction, (b) the individual’s satisfaction with the work, (c) least travel distance, and (d) highest margin, you traditionally compare resource qualifications to assignment needs, calculate margins on past work with the client, and measure distances. To perform these comparisons, you are likely to need the organization to have profiles setup, people ranked against profiles, margin targets setup, margins measured, distances setup, distances measured, and more. As you can imagine, this requires organizations to plan and implement data setup, capture, and quality management initiatives to ensure that dependable information is available to support resourcing analysis and decisions. In the fast-paced, tight-budget world in which most organizations operate today, the effort and discipline required to maintain high-quality, structured data like those described in the above example are certainly not desirable and in some cases are not feasible. You can imagine how intrigued our audiences were when I informed them that we are ready to help them analyze volumes of unstructured data, detect trends, and produce recommendations. Our discussions delved into examples of how the firms could leverage Oracle’s Secure Enterprise Search and Endeca technologies to keyword search against, compare, and learn from unstructured resource and assignment data. We also considered examples of how they could employ Oracle Real-Time Decisions to generate statistically significant recommendations based on similar resourcing scenarios that have produced the desired satisfaction and profit margin results. --- Although I had almost no time for sight-seeing during this trip to Europe, I have to say that it may have been one of the most energizing and engaging trips of my career. Showing these dedicated customers how they can give every user a uniquely tailored set of tools and address business problems in ways that have to date been impossible made the journey across the Atlantic more than worth it. If any of these three topics intrigue you, I’d recommend you contact your Oracle applications representative to arrange for more detailed discussions with the appropriate members of our organization.

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