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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Why do large IT projects tend to fail or have big cost/schedule overruns?

  - by Pratik

  I always read about large scale transformation or integration project that are total or almost total disaster. Even if they somehow manage to succeed the cost and schedule blow out is enormous. What is the real reason behind large projects being more prone to failure. Can agile be used in these sort of projects or traditional approach is still the best. One example from Australia is the Queensland Payroll project where they changed test success criteria to deliver the project. See some more failed projects in this SO question Have you got any personal experience to share?

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• Get aggregated view of data for entire website with Google Analytics

  - by crmpicco

  I have a website (www.ayrshireminis.com), which has three main sections under different directories, these are: /forum /galleries /contact I would like to have an aggregated view of the data for the whole website, but also for each section. What is the recommended approach for doing this? I believe I can create a web property that includes a profile for the entire website and duplicated filtered profiles, each section having an include filter. This is my gut instinct, but i'd like to know if there is another (better) way to do it? Maybe by having one account that includes a profile for the whole site and another profile with an include filter for the individual sections?

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• Should I use both WCF and ASP.NET Web API

  - by Mithir

  We already have a WCF API with basichttpbinding. Some of the calls have complex objects in both the response and request. We need to add RESTful abilities to the API. at first I tried adding a webHttp endpoint, but I got At most one body parameter can be serialized without wrapper elements If I made it Wrapped it wasn't pure as I need it to be. I got to read this, and this (which states "ASP.NET Web API is the new way to build RESTful service on .NET"). So my question is, should I make 2 APIs(2 different projects)? one for SOAP with WCF and one RESTful with ASP.NET Web API? is there anything wrong architecturally speaking with this approach?

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• How do I get my mac to boot from an Ubuntu USB key?

  - by Vinay Gupta

  so if you select "mac" and "usb" on this download page, it gives a series of command line instructions to make a USB key which the MacBook will boot into Ubuntu from. http://www.ubuntu.com/desktop/get-ubuntu/download I've followed them to the letter two or three times on different USB keys, and it doesn't work. There's a very great deal of technical discussion about EFI etc. but this set of instructions seems to suggest it should Just Work, and it doesn't. Help? I'm increasingly unhappy with the more locked-down approach Apple is taking, and I'd quite like to start using Linux with a view to transitioning over to using it as my main operating system, but booting from the CD takes forever, runs slowly and I'm really hoping to get it moving off USB. Can anybody help me?

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• Where can you find your first customers as a freelancer?

  - by Adam Smith

  I want to start doing freelance work, but no matter how I look at it, it seems like the best way to get customers and to have work most of the time, you have to already be in the freelancing game. Most freelancers I've talked to have had the same customers over the years or got new customers because their satisfied clients referred them. What I'd like to know from the successful people here that work as freelancers is how do you start doing business when you haven't yet set foot in freelancing? I want to start small, creating websites that won't require me to hire other people other than maybe a designer I already know. (I'd like to create desktop applications as well, but I think I should keep that for later when I'm more experienced) . I thought about localized Google ads or visiting companies and meeting the people in charge there, but I wouldn't know which kind of businesses to look for or if it's even a good way to approach this. Anyone care to share their personal startup experiences / advice that can help future freelancers?

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• An introduction to Oracle Retail Data Model with Claudio Cavacini

  - by user801960

  In this video, Claudio Cavacini of Oracle Retail explains Oracle Retail Data Model, a solution that combines pre-built data mining, online analytical processing (OLAP) and dimensional models to deliver industry-specific metrics and insights that improve a retailers’ bottom line. Claudio shares how the Oracle Retail Data Model (ORDM) delivers retailer and market insight quickly and efficiently, allowing retailers to provide a truly multi-channel approach and subsequently an effective customer experience. The rapid implementation of ORDM results in predictable costs and timescales, giving retailers a higher return on investment. Please visit our website for further information on Oracle Retail Data Model.

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• What is the need for 'discoverability' in a REST API when the clients are not advanced enough to make use of it anyway?

  - by aditya menon

  The various talks I have watched and tutorials I scanned on REST seem to stress something called 'discoverability'. To my limited understanding, the term seems to mean that a client should be able to go to http://URL - and automatically get a list of things it can do. What I am having trouble understanding - is that 'software clients' are not human beings. They are just programs that do not have the intuitive knowledge to understand what exactly to do with the links provided. Only people can go to a website and make sense of the text and links presented and act on it. So what is the point of discoverability, when the client code that accesses such discoverable URLs cannot actually do anything with it, unless the human developer of the client actually experiments with the resources presented? This looks like the exact same thing as defining the set of available functions in a Documentation manual, just from a different direction and actually involving more work for the developer. Why is this second approach of pre-defining what can be done in a document external to the actual REST resources, considered inferior?

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• Modern.IE VM license

  - by Thomas W.

  Microsoft provides some VMs for testing purposes (advertised on StackOverflow) and I'm trying to understand the license terms. The one I don't really understand is 1.b. You may use the software for testing purposes only. You may not use the software for commercial purposes. My thoughts: a) Testing a website in several browsers on several different virtual machines seems a quite professional approach. I hardly believe many private developers would do that. Of course they should, but which private developer has the time to do so? b) If that's really only available to private developers, what is the offer to companies doing the same thing? I am missing the advertisement for a paid service. My question as a non-native English speaker: Is testing by a company considered as a commercial purpose? Can I use the VMs within a company for testing or not?

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• Comunicate NodeJS and PHP

  - by Zenth

  i need ideas to solve this: I have a entire website in PHP (5.2) in a PHP "shared server", only i can use apache+PHP, CGI & NodeJS, no memcached, redis or another software. And i need to comunicate the PHP and the NodeJS Script. My first approach is using socket connection, creating in NodeJS a socket listener and connect to it witch PHP, and then, send commands, whait for response, and close connection (and end PHP Script). To the other side, i can call PHP script via ¿httprequest? ¿or using sockets again? The problem of using sockets fron Node to PHP, i CANT leave PHP script runing with set_time_limit(0) because the fuc... server, need to "call" PHP for another way. The NodeJS and Apache + PHP are in the same machine, i need to make the code for the fast response time (sockets better than web-calls). Better ideas or other solutions? thanks!

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• How to create a 3D world with 2D sprites similar to Ragnorak online?

  - by Romoku

  As far as I know Ragnorak Online is a 3D game world with 2D sprites overlayed. I would like to use this style in a game I am making in Unity, so I would like the player to be able to select little square tiles on the terrain. There are a couple routes I could take such as using a bunch of cubic polygons and linking them together or using one big map. The former approach doesn't seem to make any sense if the world is not flat as polygons wouldn't be reused often. The goal is to break down a 3D polygon into tiles which is heard to wrap my head around. I believe using something like an interval tree or array would be appropriate to store the rectangle grid, but how would I display a rectangle around the selection the player has his mouse over on the polygon terrain itself? Here is a screenshot. Here is a gameplay video. Here is the camera usage.

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• Which are the cons of using only non-member functions and POD?

  - by Miro

  I'm creating my own game engine. I've read these articles and this question about DOD and it was written to not use member functions and classes. I also heard some criticism to this idea. I can write it using member functions or non-member functions it would be similar. So what are the benefits/cons of that approach or when the project grows, does any of these approaches give clearer and better manageable code? With POD & non-member functions I don't have to make struct members public I can still use object id outside of engine like OpenGL does with all it's stuff, so It's not about encapsulation. POD - plain old data DOD - data oriented design

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• How does a search functionality fit in DDD with CQRS?

  - by Songo

  In Vaughn Vernon's book Implementing domain driven design and the accompanying sample application I found that he implemented a CQRS approach to the iddd_collaboration bounded context. He presents the following classes in the application service layer: CalendarApplicationService.java CalendarEntryApplicationService.java CalendarEntryQueryService.java CalendarQueryService.java I'm interested to know if an application will have a search page that feature numerous drop downs and check boxes with a smart text box to match different search patterns; How will you structure all that search logic? In a command service or a query service? Taking a look at the CalendarQueryService.java I can see that it has 2 methods for a huge query, but no logic at all to mix and match any search filters for example. I've heard that the application layer shouldn't have any business logic, so where will I construct my dynamic query? or maybe just clutter everything in the Query service?

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• Index independent character comparison within text blocks

  - by Michael IV

  I have the following task: developing a program where there is a block of sample text which should be typed by user. Any typos the user does during the test are registered. Basically, I can compare each typed char with the sample char based on caret index position of the input, but there is one significant flaw in such a "naive" approach. If the user typed mistakenly more letters than a whole string has, or inserted more white spaces between the string than should be, then the rest of the comparisons will be wrong because of the index offsets added by the additional wrong insertions. I have thought of designing some kind of parser where each string (or even a char ) is tokenized and the comparisons are made "char-wise" and not "index-wise," but that seems to me like an overkill for such a task. I would like to get a reference to possibly existing algorithms which can be helpful in solving this kind of problem.

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• What simple techniques do you use to improve performance?

  - by Cristian

  I'm talking about the way we write simple routines in order to improve performance without making your code harder to read... for instance, this is the typical for we learned: for(int i = 0; i < collection.length(); i++ ){ // stuff here } But, I usually do this when a foreach is not applicable: for(int i = 0, j = collection.length(); i < j; i++ ){ // stuff here } I think this is a better approach since it will call the length method once only... my girlfriend says it's cryptic though. Is there any other simple trick you use on your own developments?

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• Structure gameobjects and call events

  - by waco001

  I'm working on a 2D tile based game in which the player interacts with other game objects (chests, AI, Doors, Houses etc...). The entire map will be stored in a file which I can read. When loading the tilemap, it will find any tile with the ID that represents a gameobject and store it in a hashmap (right data structure I think?). private static HashMap<Integer, Class<GameObject>> gameObjects = new HashMap<Integer, Class<GameObject>>(); How exactly would I go about calling, and checking for events? I figure that I would just call the update, render and input methods of each gameobject using the hashmap. Should I got towards a Minecraft/Bukkit approach (sorry only example I can think of), where the user registers an event, and it gets called whenever that event happens, and where should I go as in resources to learn about that type of programming, (Java, LWJGL). Or should I just loop through the entire hashmap looking for an event that fits? Thanks waco

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• Problem with homepage's SEO when using subfolders in a multi language website

  - by Antonio

  After watching a hundreds of threads about multilanguage website I haven't found an answer to my specific problem, so I think its not a common issue and I must have done something terribly wrong ;-) We have a brand.com website in DE main language and the following subfolders: /de/ = canonical of / + redirect to / /it/ /en/ When I crawl google.com for EN keywords or google.it for IT keywords then I get as results the homepage in German language (both title and description) as the top result with no trace of the /it/ or the /en/ homepage. Is this because /it/ and /en/ both needs a separate link building strategy? I've already configured Google webmaster tool into the following way: brand.com, no language preference brand.com/de/, de language brand.com/it/, it language brand.com/en/, en language Perhaps having "/" as DE main page is it wrong and I should use a different approach? i.e. like having "/" to be a 301 to /de/ instead ? Thanks in advance.

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• Figuring a max repetitive sub-tree in an object tree

  - by bonomo

  I am trying to solve a problem of finding a max repetitive sub-tree in an object tree. By the object tree I mean a tree where each leaf and node has a name. Each leaf has a type and a value of that type associated with that leaf. Each node has a set of leaves / nodes in certain order. Given an object tree that - we know - has a repetitive sub-tree in it. By repetitive I mean 2 or more sub-trees that are similar in everything (names/types/order of sub-elements) but the values of leaves. No nodes/leaves can be shared between sub-trees. Problem is to identify these sub-trees of the max height. I know that the exhaustive search can do the trick. I am rather looking for more efficient approach.

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• What are your advice, methods, or practices to take out the most from a day on-site at a customer?

  - by Stephane

  We just deployed a large software that affects the way the user work-day looks like in many aspects. It changes a lot of things in the way they interact between eachothers. The developers of the team are taking rounds and spending one day at the customer's site to understand better what is a typical day for our user, and the learning process they go through. In this context, what How would you approach that day, what kind of questions do you ask, how do you observe the user. Are there defined practices that exist? Also what wouldn't you do? Did you have some bad experience out of this?

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• Breakout clone, how to handle/design for collision detection/physics between objects?

  - by Zolomon

  I'm working on a breakout clone, and I wish to create some realistic physics effects for collision - angles on the paddle should allow the ball to bounce, as well as doing curve balls etc. I could use per-pixel based collision detection, but then I thought it might be easier with line/circle intersection testing. So, then I naturally consider making a polygon class for the line-based objects and use the built-in circle class for the circular objects. That sounds like an OK approach, right? And then just check for collision using the specified algorithm based on the objects that might be within each other's range?

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• First languages with generic programming support

  - by oluies

  Which was the first language with generic programming support, and what was the first major staticly typed language (widely used) with generics support. Generics implement the concept of parameterized types to allow for multiple types. The term generic means "pertaining to or appropriate to large groups of classes." I have seen the following mentions of "first": First-order parametric polymorphism is now a standard element of statically typed programming languages. Starting with System F [20,42] and functional programming lan- guages, the constructs have found their way into mainstream languages such as Java and C#. In these languages, first-order parametric polymorphism is usually called generics. From "Generics of a Higher Kind", Adriaan Moors, Frank Piessens, and Martin Odersky Generic programming is a style of computer programming in which algorithms are written in terms of to-be-specified-later types that are then instantiated when needed for specific types provided as parameters. This approach, pioneered by Ada in 1983 From Wikipedia Generic Programming

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• Importing a windows project into android using cocos2d-x

  - by Ef Es

  What I am trying to do today is to import a full project to Android, but no tutorials are available for that that I have seen. My approach was to create a new android project, copy all the classes and resources in the folders and calling ./build_native.sh but I get an error because most of the files are not being included in the project. I tried opening the Android.mk and I can see why "LOCAL_SRC_FILES := AppDelegate.cpp \ HelloWorldScene.cpp" are the only files linked. Should I manually modify the make file or can it be automated by some way I don't know? Thank you. UPDATE: I manually added all files and headers to the make file and I get errors linking Box2D or cocosdenshion libraries.

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• UDDI vs SO-Aware: Why SO-Aware is the More Efficient and Interoperable Alternative

  - by Vishal

  Hello folks,   If you are implementing a service oriented architecture, and are unsure of the best governance approach to follow, then this webinar is a must-attend event for you.  We will discuss why SO-Aware is the more efficient and interoperable alternative to traditional UDDI-based SOA-governance.   Specifically, we will address the differences between UDDI and SO-Aware in terms of service discovery, configuration, and policy resolution.  Finally, we will address why the REST/Odata based model implemented by SO-Aware enables the most efficient governance not only for WCF but for BizTalk, the Windows Server AppFabric and the Windows Azure AppFabric as well.   Join us on January 26th at 2:00 ET - to register, click here    Thanks,   Vishal

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• Web development tools/approaches?

  - by Clinton

  My day job involves a bit of programming, but I've recently been attempting some web development for personal reasons. I've got Drupal up and running and done basic things like add new content (i.e. heading and text) and add modules and themes, but I'm not sure how to approach actually designing pages. When I mucked around with webpages 15 years ago, it was just a mixture of HTML, CSS and Javascript, generally written with a text editor. Have things changed, or is this the way I'd make a Drupal page today? If it makes a difference, in my case the page's I want to design simply have static content, but I'd like them to be easily updatable.

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• What is the correct way to install ATI Catalyst Video Drivers in 12.04 LTS?

  - by Stephen Myall

  I am planning on doing a fresh install of 12.04 LTS next weekend (I am currently on Beta) and want to know what is the correct way to install ATI Catalyst Video Drivers in 12.04 LTS? I have been reviewing all the Q&A on AU and the reason for asking this specific question is that I maybe be missing some dependencies from my planned coding. In a previous AU question relating to 11.10 (here) NOT 12.04 the accepted response stated that this was a dependency. sudo apt-get install ia32-libs I was also receiving conflicting advice on other websites which put doubts on what the correct approach was.

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