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  • C# WCF Server retrieves 'List<T>' with 1 entry, but client doesn't receive it?! Please help Urgentl

    - by Neville
    Hi Everyone, I've been battling and trying to research this issue for over 2 days now with absolutely no luck. I am trying to retrieve a list of clients from the server (server using fluentNHibernate). The client object is as follow: [DataContract] //[KnownType(typeof(System.Collections.Generic.List<ContactPerson>))] //[KnownType(typeof(System.Collections.Generic.List<Address>))] //[KnownType(typeof(System.Collections.Generic.List<BatchRequest>))] //[KnownType(typeof(System.Collections.Generic.List<Discount>))] [KnownType(typeof(EClientType))] [KnownType(typeof(EComType))] public class Client { #region Properties [DataMember] public virtual int ClientID { get; set; } [DataMember] public virtual EClientType ClientType { get; set; } [DataMember] public virtual string RegisterID {get; set;} [DataMember] public virtual string HerdCode { get; set; } [DataMember] public virtual string CompanyName { get; set; } [DataMember] public virtual bool InvoicePerBatch { get; set; } [DataMember] public virtual EComType ResultsComType { get; set; } [DataMember] public virtual EComType InvoiceComType { get; set; } //[DataMember] //public virtual IList<ContactPerson> Contacts { get; set; } //[DataMember] //public virtual IList<Address> Addresses { get; set; } //[DataMember] //public virtual IList<BatchRequest> Batches { get; set; } //[DataMember] //public virtual IList<Discount> Discounts { get; set; } #endregion #region Overrides public override bool Equals(object obj) { var other = obj as Client; if (other == null) return false; return other.GetHashCode() == this.GetHashCode(); } public override int GetHashCode() { return ClientID.GetHashCode() | ClientType.GetHashCode() | RegisterID.GetHashCode() | HerdCode.GetHashCode() | CompanyName.GetHashCode() | InvoicePerBatch.GetHashCode() | ResultsComType.GetHashCode() | InvoiceComType.GetHashCode();// | Contacts.GetHashCode() | //Addresses.GetHashCode() | Batches.GetHashCode() | Discounts.GetHashCode(); } #endregion } As you can see, I have allready tried to remove the sub-lists, though even with this simplified version of the client I still run into the propblem. my fluent mapping is: public class ClientMap : ClassMap<Client> { public ClientMap() { Table("Clients"); Id(p => p.ClientID); Map(p => p.ClientType).CustomType<EClientType>(); ; Map(p => p.RegisterID); Map(p => p.HerdCode); Map(p => p.CompanyName); Map(p => p.InvoicePerBatch); Map(p => p.ResultsComType).CustomType<EComType>(); Map(p => p.InvoiceComType).CustomType<EComType>(); //HasMany<ContactPerson>(p => p.Contacts) // .KeyColumns.Add("ContactPersonID") // .Inverse() // .Cascade.All(); //HasMany<Address>(p => p.Addresses) // .KeyColumns.Add("AddressID") // .Inverse() // .Cascade.All(); //HasMany<BatchRequest>(p => p.Batches) // .KeyColumns.Add("BatchID") // .Inverse() // .Cascade.All(); //HasMany<Discount>(p => p.Discounts) // .KeyColumns.Add("DiscountID") // .Inverse() // .Cascade.All(); } The client method, seen below, connects to the server. The server retrieves the list, and everything looks right in the object, still, when it returns, the client doesn't receive anything (it receive a List object, but with nothing in it. Herewith the calling method: public List<s.Client> GetClientList() { try { s.DataServiceClient svcClient = new s.DataServiceClient(); svcClient.Open(); List<s.Client> clients = new List<s.Client>(); clients = svcClient.GetClientList().ToList<s.Client>(); svcClient.Close(); //when receiving focus from server, the clients object has a count of 0 return clients; } catch (Exception e) { MessageBox.Show(e.Message); } return null; } and the server method: public IList<Client> GetClientList() { var clients = new List<Client>(); try { using (var session = SessionHelper.OpenSession()) { clients = session.Linq<Client>().Where(p => p.ClientID > 0).ToList<Client>(); } } catch (Exception e) { EventLog.WriteEntry("eCOWS.Data", e.Message); } return clients; //returns a list with 1 client in it } the server method interface is: [UseNetDataContractSerializer] [OperationContract] IList<Client> GetClientList(); for final references, here is my client app.config entries: <system.serviceModel> <bindings> <netTcpBinding> <binding name="NetTcpBinding_IDataService" listenBacklog="10" maxConnections="10" transferMode="Buffered" transactionProtocol="OleTransactions" maxReceivedMessageSize="2147483647" maxBufferSize="2147483647" receiveTimeout="00:10:00" sendTimeout="00:10:00"> <readerQuotas maxDepth="51200000" maxStringContentLength="51200000" maxArrayLength="51200000" maxBytesPerRead="51200000" maxNameTableCharCount="51200000" /> <security mode="Transport"/> </binding> </netTcpBinding> </bindings> <client> <endpoint address="net.tcp://localhost:9000/eCOWS/DataService" binding="netTcpBinding" bindingConfiguration="NetTcpBinding_IDataService" contract="eCowsDataService.IDataService" name="NetTcpBinding_IDataService" behaviorConfiguration="eCowsEndpointBehavior"> </endpoint> <endpoint address="MEX" binding="mexHttpBinding" contract="IMetadataExchange" /> </client> <behaviors> <endpointBehaviors> <behavior name="eCowsEndpointBehavior"> <dataContractSerializer maxItemsInObjectGraph="2147483647"/> </behavior> </endpointBehaviors> </behaviors> </system.serviceModel> and my server app.config: <system.serviceModel> <bindings> <netTcpBinding> <binding name="netTcpBinding" maxConnections="10" listenBacklog="10" transferMode="Buffered" transactionProtocol="OleTransactions" maxBufferSize="2147483647" maxReceivedMessageSize="2147483647" sendTimeout="00:10:00" receiveTimeout="00:10:00"> <readerQuotas maxDepth="51200000" maxStringContentLength="51200000" maxArrayLength="51200000" maxBytesPerRead="51200000" maxNameTableCharCount="51200000" /> <security mode="Transport"/> </binding> </netTcpBinding> </bindings> <services> <service name="eCows.Data.Services.DataService" behaviorConfiguration="eCowsServiceBehavior"> <host> <baseAddresses> <add baseAddress="http://localhost:9001/eCOWS/" /> <add baseAddress="net.tcp://localhost:9000/eCOWS/" /> </baseAddresses> </host> <endpoint address="DataService" binding="netTcpBinding" contract="eCows.Data.Services.IDataService" behaviorConfiguration="eCowsEndpointBehaviour"> </endpoint> <endpoint address="MEX" binding="mexHttpBinding" contract="IMetadataExchange" /> </service> </services> <behaviors> <endpointBehaviors> <behavior name="eCowsEndpointBehaviour"> <dataContractSerializer maxItemsInObjectGraph="2147483647" /> </behavior> </endpointBehaviors> <serviceBehaviors> <behavior name="eCowsServiceBehavior"> <serviceMetadata httpGetEnabled="True"/> <serviceThrottling maxConcurrentCalls="10" maxConcurrentSessions="10"/> <serviceDebug includeExceptionDetailInFaults="False" /> </behavior> <behavior name="MexBehaviour"> <serviceMetadata /> </behavior> </serviceBehaviors> </behaviors> </system.serviceModel> I use to run into "socket closed / network or timeout" errors, and the trace showed clearly that on the callback it was looking for a listening endpoint, but couldn't find one. Anyway, after adding the UseNetSerializer that error went away, yet now I'm just not getting anything. Oh PS. if I add all the commented out List items, I still retrieve an entry from the DB, but also still not receive anything on the client. if I remove the [UseNetDataContractSerializer] I get the following error(s) in the svclog : WARNING: Description Faulted System.ServiceModel.Channels.ServerSessionPreambleConnectionReader+ServerFramingDuplexSessionChannel WARNING: Description Faulted System.ServiceModel.Channels.ServiceChannel ERROR: Initializing[eCows.Data.Models.Client#3]-failed to lazily initialize a collection of role: eCows.Data.Models.Client.Addresses, no session or session was closed ... ERROR: Could not find default endpoint element that references contract 'ILogbookManager' in the ServiceModel client configuration section. This might be because no configuration file was found for your application, or because no endpoint element matching this contract could be found in the client element. If I add a .Not.LazyLoad to the List mapping items, I'm back at not receiving errors, but also not receiving any client information.. Sigh! Please, if anyone can help with this I'd be extremely grateful. I'm probably just missing something small.. but... what is it :) hehe. Thanks in advance! Neville

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  • ASP.NET application/web service not working on Windows Vista/IIS 7: access right problem?

    - by Achim
    I have a .NET 3.5 based web service running at http://localhost/serivce.svc/. Then I have an ASP.NET application running at http://localhost/myApp. In Application_Load my application reads some XML configuration from the web service. That works fine on my machine, but: On Windows Vista with IIS 7 the request to the web services fails. The web service can be accessed via the browser without any problem. I configured the app pool of my application to run as admin. I added the admin to the IIS_USRS group, but it still cannot access the web service. impersonate=true/false seems not to make a difference.

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  • Why is my WCF RIA Services custom object deserializing with an extra list member?

    - by oasasaurus
    I have been developing a Silverlight WCF RIA Services application dealing with mock financial transactions. To more efficiently send summary data to the client without going overboard with serialized entities I have created a summary class that isn’t in my EDM, and figured out how to serialize and send it over the wire to the SL client using DataContract() and DataMember(). Everything seemed to be working out great, until I tried to bind controls to a list inside my custom object. The list seems to always get deserialized with an extra, almost empty entity in it that I don’t know how to get rid of. So, here are some of the pieces. First the relevant bits from the custom object class: <DataContract()> _ Public Class EconomicsSummary Public Sub New() RecentTransactions = New List(Of Transaction) TotalAccountHistory = New List(Of Transaction) End Sub Public Sub New(ByVal enUser As EntityUser) Me.UserId = enUser.UserId Me.UserName = enUser.UserName Me.Accounts = enUser.Accounts Me.Jobs = enUser.Jobs RecentTransactions = New List(Of Transaction) TotalAccountHistory = New List(Of Transaction) End Sub <DataMember()> _ <Key()> _ Public Property UserId As System.Guid <DataMember()> _ Public Property NumTransactions As Integer <DataMember()> _ <Include()> _ <Association("Summary_RecentTransactions", "UserId", "User_UserId")> _ Public Property RecentTransactions As List(Of Transaction) <DataMember()> _ <Include()> _ <Association("Summary_TotalAccountHistory", "UserId", "User_UserId")> _ Public Property TotalAccountHistory As List(Of Transaction) End Class Next, the relevant parts of the function called to return the object: Public Function GetEconomicsSummary(ByVal guidUserId As System.Guid) As EconomicsSummary Dim objOutput As New EconomicsSummary(enUser) For Each objTransaction As Transaction In (From t As Transaction In Me.ObjectContext.Transactions.Include("Account") Where t.Account.aspnet_User_UserId = guidUserId Select t Order By t.TransactionDate Descending Take 10) objTransaction.User_UserId = objOutput.UserId objOutput.RecentTransactions.Add(objTransaction) Next objOutput.NumTransactions = objOutput.RecentTransactions.Count … Return objOutput End Function Notice that I’m collecting the NumTransactions count before serialization. Should be 10 right? It is – BEFORE serialization. The DataGrid is bound to the data source as follows: <sdk:DataGrid AutoGenerateColumns="False" Height="100" MaxWidth="{Binding ElementName=aciSummary, Path=ActualWidth}" ItemsSource="{Binding Source={StaticResource EconomicsSummaryRecentTransactionsViewSource}, Mode=OneWay}" Name="gridRecentTransactions" RowDetailsVisibilityMode="VisibleWhenSelected" IsReadOnly="True"> <sdk:DataGrid.Columns> <sdk:DataGridTextColumn x:Name="TransactionDateColumn" Binding="{Binding Path=TransactionDate, StringFormat=\{0:d\}}" Header="Date" Width="SizeToHeader" /> <sdk:DataGridTextColumn x:Name="AccountNameColumn" Binding="{Binding Path=Account.Title}" Header="Account" Width="SizeToCells" /> <sdk:DataGridTextColumn x:Name="CurrencyAmountColumn" Binding="{Binding Path=CurrencyAmount, StringFormat=\{0:c\}}" Header="Amount" Width="SizeToHeader" /> <sdk:DataGridTextColumn x:Name="TitleColumn" Binding="{Binding Path=Title}" Header="Description" Width="SizeToCells" /> <sdk:DataGridTextColumn x:Name="ItemQuantityColumn" Binding="{Binding Path=ItemQuantity}" Header="Qty" Width="SizeToHeader" /> </sdk:DataGrid.Columns> </sdk:DataGrid> You might be wondering where the ItemsSource is coming from, that looks like this: <CollectionViewSource x:Key="EconomicsSummaryRecentTransactionsViewSource" Source="{Binding Path=DataView.RecentTransactions, ElementName=EconomicsSummaryDomainDataSource}" /> When I noticed that the DataGrid had the extra row I tried outputting some data after the data source finishes loading, as follows: Private Sub EconomicsSummaryDomainDataSource_LoadedData(ByVal sender As System.Object, ByVal e As System.Windows.Controls.LoadedDataEventArgs) Handles EconomicsSummaryDomainDataSource.LoadedData If e.HasError Then System.Windows.MessageBox.Show(e.Error.ToString, "Load Error", System.Windows.MessageBoxButton.OK) e.MarkErrorAsHandled() End If Dim objSummary As EconomicsSummary = CType(EconomicsSummaryDomainDataSource.Data(0), EconomicsSummary) Dim sb As New StringBuilder("") sb.AppendLine(String.Format("Num Transactions: {0} ({1})", objSummary.RecentTransactions.Count.ToString(), objSummary.NumTransactions.ToString())) For Each objTransaction As Transaction In objSummary.RecentTransactions sb.AppendLine(String.Format("Recent TransactionId {0} dated {1} CurrencyAmount {2} NewBalance {3}", objTransaction.TransactionId.ToString, objTransaction.TransactionDate.ToString("d"), objTransaction.CurrencyAmount.ToString("c"), objTransaction.NewBalance.ToString("c"))) Next txtDebug.Text = sb.ToString() End Sub Output from that looks like this: Num Transactions: 11 (10) Recent TransactionId 2283 dated 6/1/2010 CurrencyAmount $31.00 NewBalance $392.00 Recent TransactionId 2281 dated 5/31/2010 CurrencyAmount $33.00 NewBalance $361.00 Recent TransactionId 2279 dated 5/28/2010 CurrencyAmount $8.00 NewBalance $328.00 Recent TransactionId 2277 dated 5/26/2010 CurrencyAmount $22.00 NewBalance $320.00 Recent TransactionId 2275 dated 5/24/2010 CurrencyAmount $5.00 NewBalance $298.00 Recent TransactionId 2273 dated 5/21/2010 CurrencyAmount $19.00 NewBalance $293.00 Recent TransactionId 2271 dated 5/20/2010 CurrencyAmount $20.00 NewBalance $274.00 Recent TransactionId 2269 dated 5/19/2010 CurrencyAmount $48.00 NewBalance $254.00 Recent TransactionId 2267 dated 5/18/2010 CurrencyAmount $42.00 NewBalance $206.00 Recent TransactionId 2265 dated 5/14/2010 CurrencyAmount $5.00 NewBalance $164.00 Recent TransactionId 0 dated 6/1/2010 CurrencyAmount $0.00 NewBalance $361.00 So I have a few different questions: -First and foremost, where the devil is that extra Transaction entity coming from and how do I get rid of it? Does it have anything to do with the other list of Transaction entities being serialized as part of the EconomicsSummary class (TotalAccountHistory)? Do I need to decorate the EconomicsSummary class members a little more/differently? -Second, where are the peculiar values coming from on that extra entity? PRE-POSTING UPDATE 1: I did a little checking, it looks like that last entry is the first one in the TotalAccountHistory list. Do I need to do something with CollectionDataContract()? PRE-POSTING UPDATE 2: I fixed one bug in TotalAccountHistory, since the objects weren’t coming from the database their keys weren’t unique. So I set the keys on the Transaction entities inside TotalAccountHistory to be unique and guess what? Now, after deserialization RecentTransactions contains all its original items, plus every item in TotalAccountHistory. I’m pretty sure this has to do with the deserializer getting confused by two collections of the same type. But I don’t yet know how to resolve it…

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  • What could be causing a "Cannot access a disposed object" error in WCF?

    - by Nima
    I am using the following code: private WSHttpBinding ws; private EndpointAddress Srv_Login_EndPoint; private ChannelFactory<Srv_Login.Srv_ILogin> Srv_LoginChannelFactory; private Srv_Login.Srv_ILogin LoginService; The Login is my constructor: public Login() { InitializeComponent(); ws = new WSHttpBinding(); Srv_Login_EndPoint = new EndpointAddress("http://localhost:2687/Srv_Login.svc"); Srv_LoginChannelFactory = new ChannelFactory<Srv_Login.Srv_ILogin>(ws, Srv_Login_EndPoint); } And I'm using service this way: private void btnEnter_Click(object sender, EventArgs e) { try { LoginService = Srv_LoginChannelFactory.CreateChannel(); Srv_Login.LoginResult res = new Srv_Login.LoginResult(); res = LoginService.IsAuthenticated(txtUserName.Text.Trim(), txtPassword.Text.Trim()); if (res.Status == true) { int Id = int.Parse(res.Result.ToString()); } else { lblMessage.Text = "Not Enter"; } } catch (Exception ex) { MessageBox.Show(ex.Message); } finally { Srv_LoginChannelFactory.Close(); } } When the user enters a valid username and password, everything is fine. When the user enters a wrong username and password, the first try correctly displays a "Not Enter" message, but on the second try, the user sees this message: {System.ObjectDisposedException: Cannot access a disposed object. Object name: 'System.ServiceModel.ChannelFactory`1[Test_Poosesh.Srv_Login.Srv_ILogin]'. at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposed() at System.ServiceModel.ChannelFactory.EnsureOpened() at System.ServiceModel.ChannelFactory`1.CreateChannel(EndpointAddress address, Uri via) at System.ServiceModel.ChannelFactory`1.CreateChannel() How can I fix my code to prevent this error from occurring?

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  • Nagios3: Conditional operators for service checks?

    - by Dave
    I'm trying to setup Nagios to monitor my various using hostgroups to define 'machine roles', against which I run services to check the machines by role. However, I'd like to use conditional operators that would enable me to run the service check against an intersection of two host groups, rather than their unions... i.e. using &&, ||, or () operators. For example, imagine I have the following servers: www-eu: Linux WWW (Apache) server, in the EU www-us: Windows WWW (IIS) server, in the US (West coast) ftp-eu: Linux FTP server, in the EU ftp-us: Windows FTP server, in the US I would want to create the following host groups: US-Servers: www-us, ftp-us EU-Servers: www-eu, ftp-eu WWW-Servers: www-us, www-eu FTP-Servers: ftp-us, ftp-eu Now say I'm interested in checking the HTTP response time for my web servers. Then let's say this particular Nagios service is running from the US (West Coast), and that I have a command called *check_http_response_time*. This command will check the responsiveness of the HTTP server, which I can provide an argument which defines the max response time before raising critical. My command might look like: check_http_response_time $HOSTNAME$ 50 Now traditionally, I can run my checks by specifying a list of host or hostgroups. define service{ use local-service hostgroup_name WWW-Servers # Servers = www-us, www-eu servicegroups WWW Checks service_description Check HTTP Response Time check_command check_http_response_time!50 } However, with the above service definition, given my Nagios service is in US West, I could reasonably expect that my EU server will return critical. Really, I want different thresholds for each region (50 for US West, 200 for EU.) I would have to permutate my service for each host and set their custom threshold, or alternatively permutate out my service groups by role & region (i.e. WWW-Servers-EU), and run my specific thresholds against those. Though the latter is better, both are much messier than I'd like... What I would love, and what this post is asking for, is a way to use hostgroups to perform an intersection using conditional logic, rather than a simple union. It might look like: define service{ use local-service hostgroup_name WWW-Servers && US-Servers servicegroups WWW Checks service_description Check HTTP Response Time check_command check_http_response_time!50 } It then would run the check only against servers that are in both WWW-Servers and US-Servers, in my example, just www-us. The benefits of such a feature would be significant for Nagios services configured for large-scale. Is this feature available? If it isn't, will it be available in the future? Is there an alternative way to accomplish this given the most recent Nagios version? Any tips/suggestions are most appreciated! Dave

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  • Asp.Net application/web service not working on Vista/IIS7: access right problem?

    - by Achim
    I have an .Net 3.5 based web service running at http://localhost/serivce.svc/. Then I have a Asp.Net application running at http://localhost/myApp. In Application_Load my App reads some XML configuration from the web service. That works fine on my machine, but: On Vista with IIS7 the request to the web services fails. The web service can be accessed via the browser without any problem. I configured the app pool of my App to run as admin. I added the admin to the IIS_USRS group, but it still cannot access the web service. impersonate=true/false seems not to make a difference.

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  • How to add a Web Reference to a SSL web service?

    - by Matt W
    Hi, I have a web service in a C#/3.5 project which has been running fine. This is until I set the "SSL port" in IIS to 443 and set the "IIS - Directory Security - Secure Communications - Require secure channel (SSL)" option to true. Now, the web reference cannot be updated and I cannot add a new web reference to the web service in that site. When I try to view the service in a browse using just HTTP I get the "This page must be viewed over a secure channel" and when viewed with HTTPS on the front I get "This web page not available." Could someone tell me how to get a Web Reference added using Visual Studio to this secure web service, please? Thanks, Matt.

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  • Batch Script to restart service

    - by saikishore
    Can anyone help with a peice of batch script to restart an application service at scheduled time. For example: If the service is "windows firewall " Then the script should restart this service every day at 09:00 AM and 09:00PM . Can someone help with complete code.(Assume that there is no dependency of this service on any other service).Any help is greately appreciated. Thanks Harry

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  • Which service should I make mine dependant on ?

    - by Retrocoder
    I want to add a dependency to my service so that it only tries to start after most of the Windows services have started. Can anyone recommend such a service that is unlikely to have been disabled for security reasons on corporate sites. As my service needs the networking services up and running I want to make sure mine starts after these. This service may also be deployed in non-corporate environments so I’m looking for a suitable service that is unlikely to have been disabled by the end user.

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  • How to get Combobox.SelectedItem Return string value of what is selected instead of Service Reference Class?

    - by Rohit Acharya
    I currently have the following code for a button. The message box shows SilverlightApplication2.ServiceReference2.Employee instead of the text string selected by the user. The combobox items are being populated by a WCF service. As a result I am unable to pass it to the Async call. How do I get the string of what user selected? private void btnAdd_Click(object sender, RoutedEventArgs e) { object selectedItem = comobo1.SelectedItem.ToString(); MessageBox.Show(selectedItem.ToString()); var proxy = new Service1Client(); proxy.GetAllEmployeesCompleted += proxy_GetAllEmployeesCompleted; proxy.GetAllEmployeesAsync(selectedItem.ToString()); }

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  • Close TCP connection when owner process is already killed

    - by Otiel
    I have a Windows service that - when it starts - opens some WCF services to listen on the 8000 port. It happens that this service crashes sometimes. When it does, the TCP connection is not released, thus causing my service to throw an exception if I try to start it again: AddressAlreadyInUseException: There is already a listener on IP endpoint 0.0.0.0:8000 Some observations: When running CurrPorts or netstat -ano, I can see that the 8000 port is still in use (in LISTENING state) and is owned by the Process ID XXX that corresponded to my service process ID. But my service has already crashed, and does not appear in the Task Manager anymore. Thus I can't kill the process to free the port! Of course, running taskkill /PID XXX returns: ERROR: The process "XXX" not found. When running CurrPorts or netstat -b, I can see that the process name involved in creating the listening port is System, and not as MyService.exe (whereas it is MyService.exe when my service is running). I tried to use CurrPorts to close the connection, but I always get the following error message: Failed to close one or more TCP connections. Be aware that you must run this tool as admin in order to close TCP connections. (Useless to say, I do run CurrPorts as Administrator...) TCPView is not much help either: the process name associated to the 8000 port is <non-existent>, and doing "End process" or "Close connection" has no effect. I tried to see if there was not a child process associated with the PID XXX using Process Explorer, but no luck here. If I close my service properly (before it crashes), the TCP connection is correctly released. This is normal, as I close the WCF service hosts in the OnStop() event of my service. The only way I found to release the connection is to restart the server (which is not convenient in a production environment as you can guess). Waiting does not help, the TCP connection is never released. How can I close the connection without restarting the Windows server? PS: found some questions extremely similar to mine.

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  • How to stop an Android Service ONLY when there are no other activities in my app running?

    - by johnrock
    Is there a way I can test if there are any other activities in my app still alive? I am looking to stop a service in an onDestroy method, but only want to do this if there are no other activities from my app still alive on the stack. I have the call stop the service in the main activity's onDestroy() method. This works perfect EXCEPT that if a user launches my app, then launches a few activities in my app, then hits the home screen and RELAUNCHES my app, they will subvert my order and the main activity will now be above other activities of my app. From this state, if they hit the back button and 'back out' of my home screen they will trigger the onDestroy() method and kill the service even though there are other activities open on the stack. I want to avoid this by stopping the service ONLY if I am sure there are no other activities of mine open on the stack. Possible?

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  • RIA Service/oData ... "Requests that attempt to access a single element using key values from a resu

    - by user327911
    I've recently started working up a sample project to play with an oData feed coming from a RIA service. I am able to view the feed and the metadata via any web browser, however, if I try to perform certain query operations on the feed I receive "unsupported" exceptions. Sample oData feed: ProductSet http://localhost:50880/Services/Rebirth-Web-Services-ProductService.svc/OData/ProductSet/ 2010-04-28T14:02:10Z http://localhost:50880/Services/Rebirth-Web-Services-ProductService.svc/OData/ProductSet(guid'b0a2b170-c6df-441f-ae2a-74dd19901128') 2010-04-28T14:02:10Z b0a2b170-c6df-441f-ae2a-74dd19901128 Product 0 Type 1 Active Sample web.config entry: Sample service: [EnableClientAccess()] public class ProductService : DomainService { [Query(IsDefault = true)] public IQueryable GetProducts() { IList products = new List(); for (int i = 0; i < 90; i++) { Product product = new Product { Id = Guid.NewGuid(), Name = "Product " + i.ToString(), ProductType = i < 30 ? "Type 1" : ((i > 30 && i < 60) ? "Type 2" : "Type 3"), Status = i % 2 == 0 ? "Active" : "NotActive" }; products.Add(product); } return products.AsQueryable(); } } If I provide the url "http://localhost:50880/Services/Rebirth-Web-Services-ProductService.svc/OData/ProductSet(guid'b0a2b170-c6df-441f-ae2a-74dd19901128')" to my web browser I receive the following xml: Requests that attempt to access a single element using key values from a result set are not supported. I'm new to RIA and oData. Could this be something as simple as my web browsers not supporting this type of querying on the result set or something else? Thanks ahead! Corey

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  • ActAs and OnBehalfOf support in WIF

    - by cibrax
    I discussed a time ago how WIF supported a new WS-Trust 1.4 element, “ActAs”, and how that element could be used for authentication delegation.  The thing is that there is another feature in WS-Trust 1.4 that also becomes handy for this kind of scenario, and I did not mention in that last post, “OnBehalfOf”. Shiung Yong wrote an excellent summary about the difference of these two new features in this forum thread. He basically commented the following, “An ActAs RST element indicates that the requestor wants a token that contains claims about two distinct entities: the requestor, and an external entity represented by the token in the ActAs element. An OnBehalfOf RST element indicates that the requestor wants a token that contains claims only about one entity: the external entity represented by the token in the OnBehalfOf element. In short, ActAs feature is typically used in scenarios that require composite delegation, where the final recipient of the issued token can inspect the entire delegation chain and see not just the client, but all intermediaries to perform access control, auditing and other related activities based on the whole identity delegation chain. The ActAs feature is commonly used in multi-tiered systems to authenticate and pass information about identities between the tiers without having to pass this information at the application/business logic layer. OnBehalfOf feature is used in scenarios where only the identity of the original client is important and is effectively the same as identity impersonation feature available in the Windows OS today. When the OnBehalfOf is used the final recipient of the issued token can only see claims about the original client, and the information about intermediaries is not preserved. One common pattern where OnBehalfOf feature is used is the proxy pattern where the client cannot access the STS directly but is instead communicating through a proxy gateway. The proxy gateway authenticates the caller and puts information about him into the OnBehalfOf element of the RST message that it then sends to the real STS for processing. The resulting token is going to contain only claims related to the client of the proxy, making the proxy completely transparent and not visible to the receiver of the issued token.” Going back to WIF, “ActAs” and “OnBehalfOf” are both supported as extensions methods in the WCF client channel. public static class ChannelFactoryOperations {   public static T CreateChannelActingAs<T>(this ChannelFactory<T> factory,     SecurityToken actAs);     public static T CreateChannelOnBehalfOf<T>(this ChannelFactory<T> factory,     SecurityToken onBehalfOf); } Both methods receive the security token with the identity of the original caller.

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  • How to determine the source of a request in a distributed service system?

    - by Kabumbus
    Map/Reduce is a great concept for sorting large quantities of data at once. What to do if you have small parts of data and you need to reduce it all the time? Simple example - choosing a service for request. Imagine we have 10 services. Each provides services host with sets of request headers and post/get arguments. Each service declares it has 30 unique keys - 10 per set. service A: name id ... Now imagine we have a distributed services host. We have 200 machines with 10 services on each. Each service has 30 unique keys in there sets. but now to find to which service to map the incoming request we make our services post unique values that map to that sets. We can have up to or more than 10 000 such values sets on each machine per each service. service A machine 1 name = Sam id = 13245 ... service A machine 1 name = Ben id = 33232 ... ... service A machine 100 name = Ron id = 777888 ... So we get 200 * 10 * 30 * 30 * 10 000 == 18 000 000 000 and we get 500 requests per second on our gateway each containing 45 items 15 of which are just noise. And our task is to find a service for request (at least a machine it is running on). On all machines all over cluster for same services we have same rules. We can first select to which service came our request via rules filter 10 * 30. and we will have 200 * 30 * 10 000 == 60 000 000. So... 60 mil is definitely a problem... I hope to get on idea of mapping 30 * 10 000 onto some artificial neural network alike Perceptron that outputs 1 if 30 words (some hashes from words) from the request are correct or if less than Perceptron should return 0. And I’ll send each such Perceptron for each service from each machine to gateway. So I would have a map Perceptron <-> machine for each service. Can any one tall me if my Perceptron idea is at least “sane”? Or normal people do it some other way? Or if there are better ANNs for such purposes?

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  • Win7 Bluescreen: IRQ_NOT_LESS_OR_EQUAL | athrxusb.sys

    - by wretrOvian
    Hi I'd left my system on last night, and found the bluescreen in the morning. This has been happening occasionally, over the past few days. Details: ================================================== Dump File : 022710-18236-01.dmp Crash Time : 2/27/2010 8:46:44 AM Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL Bug Check Code : 0x000000d1 Parameter 1 : 00000000`00001001 Parameter 2 : 00000000`00000002 Parameter 3 : 00000000`00000000 Parameter 4 : fffff880`06b5c0e1 Caused By Driver : athrxusb.sys Caused By Address : athrxusb.sys+760e1 File Description : Product Name : Company : File Version : Processor : x64 Computer Name : Full Path : C:\Windows\minidump\022710-18236-01.dmp Processors Count : 2 Major Version : 15 Minor Version : 7600 ================================================== HiJackThis ("[...]" indicates removed text; full log posted to pastebin): Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 8:49:15 AM, on 2/27/2010 Platform: Unknown Windows (WinNT 6.01.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16385) Boot mode: Normal Running processes: C:\Windows\DAODx.exe C:\Program Files (x86)\ASUS\EPU\EPU.exe C:\Program Files\ASUS\TurboV\TurboV.exe C:\Program Files (x86)\PowerISO\PWRISOVM.EXE C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin D:\Downloads\HijackThis.exe C:\Program Files (x86)\uTorrent\uTorrent.exe R1 - HKCU\Software\Microsoft\Internet Explorer\[...] [...] O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll O4 - HKLM\..\Run: [HDAudDeck] C:\Program Files (x86)\VIA\VIAudioi\VDeck\VDeck.exe -r O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun O4 - HKLM\..\Run: [TurboV] "C:\Program Files\ASUS\TurboV\TurboV.exe" O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files (x86)\PowerISO\PWRISOVM.EXE O4 - HKLM\..\Run: [googletalk] C:\Program Files (x86)\Google\Google Talk\googletalk.exe /autostart O4 - HKLM\..\Run: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE') O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE') O4 - Startup: OpenOffice.org 3.1.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe O13 - Gopher Prefix: O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing) O23 - Service: ASUS System Control Service (AsSysCtrlService) - Unknown owner - C:\Program Files (x86)\ASUS\AsSysCtrlService\1.00.02\AsSysCtrlService.exe O23 - Service: DeviceVM Meta Data Export Service (DvmMDES) - DeviceVM - C:\ASUS.SYS\config\DVMExportService.exe O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: FLEXnet Licensing Service 64 - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Protexis Licensing V2 (PSI_SVC_2) - Protexis Inc. - c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 6800 bytes CPU-Z ("[...]" indicates removed text; see full log posted to pastebin): CPU-Z TXT Report ------------------------------------------------------------------------- Binaries ------------------------------------------------------------------------- CPU-Z version 1.53.1 Processors ------------------------------------------------------------------------- Number of processors 1 Number of threads 2 APICs ------------------------------------------------------------------------- Processor 0 -- Core 0 -- Thread 0 0 -- Core 1 -- Thread 0 1 Processors Information ------------------------------------------------------------------------- Processor 1 ID = 0 Number of cores 2 (max 2) Number of threads 2 (max 2) Name AMD Phenom II X2 550 Codename Callisto Specification AMD Phenom(tm) II X2 550 Processor Package Socket AM3 (938) CPUID F.4.2 Extended CPUID 10.4 Brand ID 29 Core Stepping RB-C2 Technology 45 nm Core Speed 3110.7 MHz Multiplier x FSB 15.5 x 200.7 MHz HT Link speed 2006.9 MHz Instructions sets MMX (+), 3DNow! (+), SSE, SSE2, SSE3, SSE4A, x86-64, AMD-V L1 Data cache 2 x 64 KBytes, 2-way set associative, 64-byte line size L1 Instruction cache 2 x 64 KBytes, 2-way set associative, 64-byte line size L2 cache 2 x 512 KBytes, 16-way set associative, 64-byte line size L3 cache 6 MBytes, 48-way set associative, 64-byte line size FID/VID Control yes Min FID 4.0x P-State FID 0xF - VID 0x10 P-State FID 0x8 - VID 0x18 P-State FID 0x3 - VID 0x20 P-State FID 0x100 - VID 0x2C Package Type 0x1 Model 50 String 1 0x7 String 2 0x6 Page 0x0 TDP Limit 79 Watts TDC Limit 66 Amps Attached device PCI device at bus 0, device 24, function 0 Attached device PCI device at bus 0, device 24, function 1 Attached device PCI device at bus 0, device 24, function 2 Attached device PCI device at bus 0, device 24, function 3 Attached device PCI device at bus 0, device 24, function 4 Thread dumps ------------------------------------------------------------------------- CPU Thread 0 APIC ID 0 Topology Processor ID 0, Core ID 0, Thread ID 0 Type 0200400Ah Max CPUID level 00000005h Max CPUID ext. level 8000001Bh Cache descriptor Level 1, I, 64 KB, 1 thread(s) Cache descriptor Level 1, D, 64 KB, 1 thread(s) Cache descriptor Level 2, U, 512 KB, 1 thread(s) Cache descriptor Level 3, U, 6 MB, 2 thread(s) CPUID 0x00000000 0x00000005 0x68747541 0x444D4163 0x69746E65 0x00000001 0x00100F42 0x00020800 0x00802009 0x178BFBFF 0x00000002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000003 0x00000000 0x00000000 0x00000000 0x00000000 0x00000004 0x00000000 0x00000000 0x00000000 0x00000000 0x00000005 0x00000040 0x00000040 0x00000003 0x00000000 [...] CPU Thread 1 APIC ID 1 Topology Processor ID 0, Core ID 1, Thread ID 0 Type 0200400Ah Max CPUID level 00000005h Max CPUID ext. level 8000001Bh Cache descriptor Level 1, I, 64 KB, 1 thread(s) Cache descriptor Level 1, D, 64 KB, 1 thread(s) Cache descriptor Level 2, U, 512 KB, 1 thread(s) Cache descriptor Level 3, U, 6 MB, 2 thread(s) CPUID 0x00000000 0x00000005 0x68747541 0x444D4163 0x69746E65 0x00000001 0x00100F42 0x01020800 0x00802009 0x178BFBFF 0x00000002 0x00000000 0x00000000 0x00000000 0x00000000 0x00000003 0x00000000 0x00000000 0x00000000 0x00000000 0x00000004 0x00000000 0x00000000 0x00000000 0x00000000 0x00000005 0x00000040 0x00000040 0x00000003 0x00000000 [...] Chipset ------------------------------------------------------------------------- Northbridge AMD 790GX rev. 00 Southbridge ATI SB750 rev. 00 Memory Type DDR3 Memory Size 4096 MBytes Channels Dual, (Unganged) Memory Frequency 669.0 MHz (3:10) CAS# latency (CL) 9.0 RAS# to CAS# delay (tRCD) 9 RAS# Precharge (tRP) 9 Cycle Time (tRAS) 24 Bank Cycle Time (tRC) 33 Command Rate (CR) 1T Uncore Frequency 2006.9 MHz Memory SPD ------------------------------------------------------------------------- DIMM # 1 SMBus address 0x50 Memory type DDR3 Module format UDIMM Manufacturer (ID) G.Skill (7F7F7F7FCD000000) Size 2048 MBytes Max bandwidth PC3-10700 (667 MHz) Part number F3-10600CL9-2GBNT Number of banks 8 Nominal Voltage 1.50 Volts EPP no XMP no JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-17-23 @ 457 MHz JEDEC #2 7.0-7-7-20-27 @ 533 MHz JEDEC #3 8.0-8-8-22-31 @ 609 MHz JEDEC #4 9.0-9-9-25-34 @ 685 MHz DIMM # 2 SMBus address 0x51 Memory type DDR3 Module format UDIMM Manufacturer (ID) G.Skill (7F7F7F7FCD000000) Size 2048 MBytes Max bandwidth PC3-10700 (667 MHz) Part number F3-10600CL9-2GBNT Number of banks 8 Nominal Voltage 1.50 Volts EPP no XMP no JEDEC timings table CL-tRCD-tRP-tRAS-tRC @ frequency JEDEC #1 6.0-6-6-17-23 @ 457 MHz JEDEC #2 7.0-7-7-20-27 @ 533 MHz JEDEC #3 8.0-8-8-22-31 @ 609 MHz JEDEC #4 9.0-9-9-25-34 @ 685 MHz DIMM # 1 SPD registers [...] DIMM # 2 SPD registers [...] Monitoring ------------------------------------------------------------------------- Mainboard Model M4A78T-E (0x000001F7 - 0x00A955E4) LPCIO ------------------------------------------------------------------------- LPCIO Vendor ITE LPCIO Model IT8720 LPCIO Vendor ID 0x90 LPCIO Chip ID 0x8720 LPCIO Revision ID 0x2 Config Mode I/O address 0x2E Config Mode LDN 0x4 Config Mode registers [...] Register space LPC, base address = 0x0290 Hardware Monitors ------------------------------------------------------------------------- Hardware monitor ITE IT87 Voltage 1 1.62 Volts [0x65] (VIN1) Voltage 2 1.15 Volts [0x48] (CPU VCORE) Voltage 3 5.03 Volts [0xBB] (+5V) Voltage 8 3.34 Volts [0xD1] (VBAT) Temperature 0 39°C (102°F) [0x27] (TMPIN0) Temperature 1 43°C (109°F) [0x2B] (TMPIN1) Fan 0 3096 RPM [0xDA] (FANIN0) Register space LPC, base address = 0x0290 [...] Hardware monitor AMD SB6xx/7xx Voltage 0 1.37 Volts [0x1D2] (CPU VCore) Voltage 1 3.50 Volts [0x27B] (CPU IO) Voltage 2 12.68 Volts [0x282] (+12V) Hardware monitor AMD Phenom II X2 550 Power 0 89.10 W (Processor) Temperature 0 35°C (94°F) [0x115] (Core #0) Temperature 1 35°C (94°F) [0x115] (Core #1)

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  • Visual Studio 2010 Service Pack 1 And .NET Framework 4.0 Update

    - by Paulo Morgado
    As announced by Jason Zender in his blog post, Visual Studio 2010 Service Pack 1 is available for download for MSDN subscribers since March 8 and is available to the general public since March 10. Brian Harry provides information related to TFS and S. "Soma" Somasegar provides information on the latest Visual Studio 2010 enhancements. With this service pack for Visual Studio an update to the .NET Framework 4.0 is also released. For detailed information about these releases, please refer to the corresponding KB articles: Update for Microsoft .NET Framework 4 Description of Visual Studio 2010 Service Pack 1 Update: When I was upgrading from the Beta to the final release on Windows 7 Enterprise 64bit, the instalation hanged with Returning IDCANCEL. INSTALLMESSAGE_WARNING [Warning 1946.Property 'System.AppUserModel.ExcludeFromShowInNewInstall' for shortcut 'Manage Help Settings - ENU.lnk' could not be set.]. Canceling the installation didn’t work and I had to kill the setup.exe process. When reapplying it again, rollbacks were reported, so I reapplied it again – this time with succes.

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  • How can unity-panel-service be disabled?

    - by Amos Annoy
    From the unity-panel-service manpages: DESCRIPTION The unity-panel-service program is normally started automatically by the Unity shell (which gets started as a compiz module) and is used to draw panels which can then be used for the global menu, or to hold indicators. How can the unity-panel-service be non-automatically started abnormally? In other words, how is it arbitrarily manually started and/or stopped? The manpage implication is that this can be done without stopping the Unity shell. This answer seems promising: Is it possible to restart the unity panel without restarting compiz? but ... not. The process can be killed from System Monitor but it restarts automatically. references: How can menu bars that require a right click be activated like Ubuntu versions <10.10? How do I disable the global application menu?

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  • Using Cloud OER to Find Fusion Applications On-Premise Service Concrete WSDL URL by Rajesh Raheja

    - by JuergenKress
    In my previous post on Fusion Applications Integration, the Fusion Applications OER white paper explains Oracle Enterprise Repository (OER) usage in the applications context, assuming a dedicated OER for your Fusion Applications instance (whether cloud/SaaS or on-premise). Having a dedicated OER instance is recommended as it can provide customized service metadata and can be used for overall SOA governance in addition to simple service discovery. One of the common queries I get is how on-premise customers without a dedicated OER can find a concrete service WSDL URL for their specific environment using the cloud hosted OER instance. Read the full article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: OER,SOA Governance,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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  • ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

    - by Andreea Vaduva
    Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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  • Python script as a service on Ubuntu 11.10

    - by bugs99
    I am facing the following problem. I want to run a python script as a service on Ubuntu 11.10 system (already mentioned in the following link: Python service using Upstart on Ubuntu) I followed the steps mentioned in the above mentioned link, but i got the following error message in syslog: init: script main process (21826) terminated with status 1 Jun 8 16:59:55 bilbo kernel: [263012.984531] init: script main process ended, respawning Jun 8 16:59:55 bilbo kernel: [263013.044099] init: script main process (21827) terminated with status 1 The above two lines are getting repeated all the time. On saying sudo start script, I get the following: $ sudo start script script start/running, process 21826 Following is the content of my script.conf placed in /etc/init: description "Used to start python script as a service" author "bilbo" start on runlevel [2] stop on runlevel [06] exec python /home/bilbo/scripts/webserver.py respawn Please tell me what I am doing wrong? Do I have to change my python code as well?

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  • Accessing the same service more than twice in the nick of time

    - by PointedC
    I have an application that will access interface service A which is to run from windows startup. This service is used by program B and my application functions on B's presence after getting a pointer to A. The scenario is translated as follows, public interface A{} ///my program public class MyProgram { public MyProgram() { ProgramB.DoA(); } public A GetA(){} } public class ProgramB { void DoA(){} } The translated source is not true, but that seems to be what I am looking for. In order to eliminate the overhead of allocating and realocating dynamic accesses to the same service used by other processes, would you please provide an actual solution to the problem ?(I am all out of any idea now)

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  • How do I import service references to Unity3D?

    - by Timothy Williams
    I'm attempting access a service reference in Unity. I need two: the SOAP framework and a separate service called ContentVault. The respective service URL's are: SOAP: http://api.microsofttranslator.com/V2/Soap.svc ContentVault: http://ioun.wizards.com/ContentVault.svc Both services import fine in to Visual Studio. I've tried everything I can think of but they won't work with Unity. I just get various errors (changing depending on which solution I'm trying out). I've attempted using svcutil to export the services as external scripts, but all I got was a bunch of using errors. I've tried converting the code to work with .NET 2.0 to no avail, I've even tried making the services in to .DLL's to no success. How could get these services working with Unity?

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  • Windows Azure Recipe: Software as a Service (SaaS)

    - by Clint Edmonson
    The cloud was tailor built for aspiring companies to create innovative internet based applications and solutions. Whether you’re a garage startup with very little capital or a Fortune 1000 company, the ability to quickly setup, deliver, and iterate on new products is key to capturing market and mind share. And if you can capture that share and go viral, having resiliency and infinite scale at your finger tips is great peace of mind. Drivers Cost avoidance Time to market Scalability Solution Here’s a sketch of how a basic Software as a Service solution might be built out: Ingredients Web Role – this hosts the core web application. Each web role will host an instance of the software and as the user base grows, additional roles can be spun up to meet demand. Access Control – this service is essential to managing user identity. It’s backed by a full blown implementation of Active Directory and allows the definition and management of users, groups, and roles. A pre-built ASP.NET membership provider is included in the training kit to leverage this capability but it’s also flexible enough to be combined with external Identity providers including Windows LiveID, Google, Yahoo!, and Facebook. The provider model provides extensibility to hook into other industry specific identity providers as well. Databases – nearly every modern SaaS application is backed by a relational database for its core operational data. If the solution is sold to organizations, there’s a good chance multi-tenancy will be needed. An emerging best practice for SaaS applications is to stand up separate SQL Azure database instances for each tenant’s proprietary data to ensure isolation from other tenants. Worker Role – this is the best place to handle autonomous background processing such as data aggregation, billing through external services, and other specialized tasks that can be performed asynchronously. Placing these tasks in a worker role frees the web roles to focus completely on user interaction and data input and provides finer grained control over the system’s scalability and throughput. Caching (optional) – as a web site traffic grows caching can be leveraged to keep frequently used read-only, user specific, and application resource data in a high-speed distributed in-memory for faster response times and ultimately higher scalability without spinning up more web and worker roles. It includes a token based security model that works alongside the Access Control service. Blobs (optional) – depending on the nature of the software, users may be creating or uploading large volumes of heterogeneous data such as documents or rich media. Blob storage provides a scalable, resilient way to store terabytes of user data. The storage facilities can also integrate with the Access Control service to ensure users’ data is delivered securely. Training & Examples These links point to online Windows Azure training labs and examples where you can learn more about the individual ingredients described above. (Note: The entire Windows Azure Training Kit can also be downloaded for offline use.) Windows Azure (16 labs) Windows Azure is an internet-scale cloud computing and services platform hosted in Microsoft data centers, which provides an operating system and a set of developer services which can be used individually or together. It gives developers the choice to build web applications; applications running on connected devices, PCs, or servers; or hybrid solutions offering the best of both worlds. New or enhanced applications can be built using existing skills with the Visual Studio development environment and the .NET Framework. With its standards-based and interoperable approach, the services platform supports multiple internet protocols, including HTTP, REST, SOAP, and plain XML SQL Azure (7 labs) Microsoft SQL Azure delivers on the Microsoft Data Platform vision of extending the SQL Server capabilities to the cloud as web-based services, enabling you to store structured, semi-structured, and unstructured data. Windows Azure Services (9 labs) As applications collaborate across organizational boundaries, ensuring secure transactions across disparate security domains is crucial but difficult to implement. Windows Azure Services provides hosted authentication and access control using powerful, secure, standards-based infrastructure. Developing Applications for the Cloud, 2nd Edition (eBook) This book demonstrates how you can create from scratch a multi-tenant, Software as a Service (SaaS) application to run in the cloud using the latest versions of the Windows Azure Platform and tools. The book is intended for any architect, developer, or information technology (IT) professional who designs, builds, or operates applications and services that run on or interact with the cloud. Fabrikam Shipping (SaaS reference application) This is a full end to end sample scenario which demonstrates how to use the Windows Azure platform for exposing an application as a service. We developed this demo just as you would: we had an existing on-premises sample, Fabrikam Shipping, and we wanted to see what it would take to transform it in a full subscription based solution. The demo you find here is the result of that investigation See my Windows Azure Resource Guide for more guidance on how to get started, including more links web portals, training kits, samples, and blogs related to Windows Azure.

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