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  • Why it may be good to be confused: Mary Lo Verde’s Motivational Discussion at Oracle

    - by user769227
    Why it may be good to be confused: Mary Lo Verde’s Motivational Discussion at Oracle by Olivia O'Connell Last week, we were treated to a call with Mary LoVerde, a renowned Life-Balance and Motivational Speaker. This was one of many events organized by Oracle Women’s Leadership (OWL). Mary made some major changes to her life when she decided to free herself of material positions and take each day as it came. Her life balance strategies have led her from working with NASA to appearing on Oprah. Mary’s MO is “cold turkey is better than dead duck!”, in other words, knowing when to quit. It is a surprising concept that flies in the face of the “winners don’t quit” notion and focuses on how we limit our capabilities and satisfaction levels by doing something that we don’t feel passionately about. Her arguments about quitting were based on the conception that ‘“it” is in the way of you getting what you really want’ and that ‘quitting makes things easier in the long run’. Of course, it is often difficult to quit, and though we know that things would be better if we did quit certain negative things in our lives, we are often ashamed to do so. A second topic centred on the perception of Confusion Endurance. Confusion Endurance is based around the idea that it is often good to not know exactly what you are doing and that it is okay to admit you don’t know something when others ask you; essentially, that humility can be a good thing. This concept was supposed to have to Leonardo Da Vinci, because he apparently found liberation in not knowing. Mary says, this allows us to “thrive in the tension of not knowing to unleash our creative potential” An anecdote about an interviewee at NASA was used to portray how admitting you don’t know can be a positive thing. When NASA asked the candidate a question with no obvious answer and he replied “I don’t know”, the candidate thought he had failed the interview; actually, the interviewers were impressed with his ability to admit he did not know. If the interviewee had guessed the answer in a real-life situation, it could have cost the lives of fellow astronauts. The highlight of the webinar for me? Mary told how she had a conversation with Capt. Chesley B. "Sully" Sullenberger who recalled the US Airways Flight 1549 / Miracle on the Hudson incident. After making its descent and finally coming to rest in the Hudson after falling 3,060 feet in 90 seconds, Sully and his co-pilot both turned to each other and said “well...that wasn’t as bad as we thought”. Confusion Endurance at its finest! Her discussion certainly gave food for thought, although personally, I was inclined to take some of it with a pinch of salt. Mary Lo Verde is the author of The Invitation, and you can visit her website and view her other publications at www.maryloverde.com. For details on the Professional Business Women of California visit: http://www.pbwc.org/

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  • The Missing Post

    - by Joe Mayo
    It’s somewhat of a mystery how the writing process can conjure up results that weren’t initially intended. Case in point is the fact that another post was planned to be in place of this one, but it never made the light of day.  This particular post started off as an introduction to a technology I had just learned, used, and wanted to share the experience with others.  The beginning was fun and demonstrated how easy it was to get started.  One of the things I’ve been pondering over time is that the Web is filled with introductions to new technologies and quick first looks, so I set out to add more depth, share lessons learned, and generally help you avoid the problems I encountered along the way; problems being a key theme of why you aren’t reading that post at this very minute.  Problems that curiously came from nowhere to thwart my good intentions. Success was sweet when using the tool for the prototypical demo scenario. The thing is, I intended the tool to accomplish a real task.  Having embarked on the path toward getting the job done, glitches began creeping into the process.  Realizing that this was all a bit new, I had patience and found a suitable work-around, but this was to be short lived. As in marching ants to a freshly laid out picnic, the problems kept coming until I had to get up and walk away.  Not to be outdone, sheer will and brute force manual intervention led to mission accomplishment.  Though I kept a positive outlook and was pleased at the final result, the process of using the tool had somewhat soured. Regardless of a less than stellar experience with the tool, I have a great deal of respect for the company that produced it and the people who built it. Perhaps I empathize for what they might feel after reading a post that details such deficiencies in their product.  Sure, if you’re in this business, you’ve got to have a thick skin; brush it off, fix the problem, and move on to greatness. But, today I feel like they’re people and are probably already aware of any issues I would seemingly reveal.  Anyone who builds a product or provides a service takes a lot of pride in what they do.  Sometimes they screw up and if their worth a dime, they make it up. I think that will happen in this case and there’s no reason why I should post information that has the potential to sound more negative than helpful.  While no one would ever notice or care either way, I’m posting something that won’t harm. Joe

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  • Chunking a List - .NET vs Python

    - by Abhijeet Patel
    Chunking a List As I mentioned last time, I'm knee deep in python these days. I come from a statically typed background so it's definitely a mental adjustment. List comprehensions is BIG in Python and having worked with a few of them I can see why. Let's say we need to chunk a list into sublists of a specified size. Here is how we'd do it in C#  static class Extensions   {       public static IEnumerable<List<T>> Chunk<T>(this List<T> l, int chunkSize)       {           if (chunkSize <0)           {               throw new ArgumentException("chunkSize cannot be negative", "chunkSize");           }           for (int i = 0; i < l.Count; i += chunkSize)           {               yield return new List<T>(l.Skip(i).Take(chunkSize));           }       }    }    static void Main(string[] args)  {           var l = new List<string> { "a", "b", "c", "d", "e", "f","g" };             foreach (var list in l.Chunk(7))           {               string str = list.Aggregate((s1, s2) => s1 + "," + s2);               Console.WriteLine(str);           }   }   A little wordy but still pretty concise thanks to LINQ.We skip the iteration number plus chunkSize elements and yield out a new List of chunkSize elements on each iteration. The python implementation is a bit more terse. def chunkIterable(iter, chunkSize):      '''Chunks an iterable         object into a list of the specified chunkSize     '''        assert hasattr(iter, "__iter__"), "iter is not an iterable"      for i in xrange(0, len(iter), chunkSize):          yield iter[i:i + chunkSize]    if __name__ == '__main__':      l = ['a', 'b', 'c', 'd', 'e', 'f']      generator = chunkIterable(l,2)      try:          while(1):              print generator.next()      except StopIteration:          pass   xrange generates elements in the specified range taking in a seed and returning a generator. which can be used in a for loop(much like using a C# iterator in a foreach loop) Since chunkIterable has a yield statement, it turns this method into a generator as well. iter[i:i + chunkSize] essentially slices the list based on the current iteration index and chunksize and creates a new list that we yield out to the caller one at a time. A generator much like an iterator is a state machine and each subsequent call to it remembers the state at which the last call left off and resumes execution from that point. The caveat to keep in mind is that since variables are not explicitly typed we need to ensure that the object passed in is iterable using hasattr(iter, "__iter__").This way we can perform chunking on any object which is an "iterable", very similar to accepting an IEnumerable in the .NET land

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  • Isometric screen to 3D world coordinates efficiently

    - by Justin
    Been having a difficult time transforming 2D screen coordinates to 3D isometric space. This is the situation where I am working in 3D but I have an orthographic camera. Then my camera is positioned at (100, 200, 100), Where the xz plane is flat and y is up and down. I've been able to get a sort of working solution, but I feel like there must be a better way. Here's what I'm doing: With my camera at (0, 1, 0) I can translate my screen coordinates directly to 3D coordinates by doing: mouse2D.z = (( event.clientX / window.innerWidth ) * 2 - 1) * -(window.innerWidth /2); mouse2D.x = (( event.clientY / window.innerHeight) * 2 + 1) * -(window.innerHeight); mouse2D.y = 0; Everything okay so far. Now when I change my camera back to (100, 200, 100) my 3D space has been rotated 45 degrees around the y axis and then rotated about 54 degrees around a vector Q that runs along the xz plane at a 45 degree angle between the positive z axis and the negative x axis. So what I do to find the point is first rotate my point by 45 degrees using a matrix around the y axis. Now I'm close. So then I rotate my point around the vector Q. But my point is closer to the origin than it should be, since the Y value is not 0 anymore. What I want is that after the rotation my Y value is 0. So now I exchange my X and Z coordinates of my rotated vector with the X and Z coordinates of my non-rotated vector. So basically I have my old vector but it's y value is at an appropriate rotated amount. Now I use another matrix to rotate my point around the vector Q in the opposite direction, and I end up with the point where I clicked. Is there a better way? I feel like I must be missing something. Also my method isn't completely accurate. I feel like it's within 5-10 coordinates of where I click, maybe because of rounding from many calculations. Sorry for such a long question.

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  • C# Domain-Driven Design Sample Released

    - by Artur Trosin
    In the post I want to declare that NDDD Sample application(s) is released and share the work with you. You can access it here: http://code.google.com/p/ndddsample. NDDDSample from functionality perspective matches DDDSample 1.1.0 which is based Java and on joint effort by Eric Evans' company Domain Language and the Swedish software consulting company Citerus. But because NDDDSample is based on .NET technologies those two implementations could not be matched directly. However concepts, practices, values, patterns, especially DDD, are cross-language and cross-platform :). Implementation of .NET version of the application was an interesting journey because now as .NET developer I better understand the differences positive and negative between these two platforms. Even there are those differences they can be overtaken, in many cases it was not so hard to match a java libs\framework with .NET during the implementation. Here is a list of technology stack: 1. .net 3.5 - framework 2. VS.NET 2008 - IDE 3. ASP.NET MVC2.0 - for administration and tracking UI 4. WCF - communication mechanism 5. NHibernate - ORM 6. Rhino Commons - Nhibernate session management, base classes for in memory unit tests 7. SqlLite - database 8. Windsor - inversion of control container 9. Windsor WCF facility - for better integration with NHibernate 10. MvcContrib - and in particular its Castle WindsorControllerFactory in order to enable IoC for controllers 11. WPF - for incident logging application 12. Moq - mocking lib used for unit tests 13. NUnit - unit testing framework 14. Log4net - logging framework 15. Cloud based on Azure SDK These are not the latest technologies, tools and libs for the moment but if there are someone thinks that it would be useful to migrate the sample to latest current technologies and versions please comment. Cloud version of the application is based on Azure emulated environment provided by the SDK, so it hasn't been tested on ‘real' Azure scenario (we just do not have access to it). Thanks to participants, Eugen Gorgan who was involved directly in development, Ruslan Rusu and Victor Lungu spend their free time to discuss .NET specific decisions, Eugen Navitaniuc helped with Java related questions. Also, big thank to Cornel Cretu, he designed a nice logo and helped with some browser incompatibility issues. Any review and feedback are welcome! Thank you, Artur Trosin

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  • Forced Learning

    - by Ben Griswold
    If you ask me, it can be a little intimidating to stand in front of a group and walkthrough anything remotely technical. Even if you know “Technical Thingy #52” inside and out, public speaking can be unsettling.  And if you don’t have your stuff together, well, it can be downright horrifying. With that said, if given the choice, I still like to schedule myself to present on unfamiliar topics. Over the past few months, I’ve talked about Aspect-Oriented Programming, Functional Programming, Lean Software Development and Kanban Systems, Domain-Driven Design and Behavior Driven Development.  What do these topics have in common? You guessed it: I was truly interested in them. I had only a superficial understanding of each. Huh?  Why in the world would I ever want to to put myself in that intimidating situation? Actually, I rarely want to put myself into that situation but I often do as I like the results.  There’s nothing remotely clever going on here.  All I’m doing is putting myself into a compromising situation knowing that I’ll likely work myself out of it by learning the topic prior to the presentation.  I’m simply time-boxing myself to learn something new while knowing there are negative repercussions if I fall short. So, I end up doing tons of research and I learn bunches to ensure I have my head firmly wrap around the material before my talk. I’m not saying I become an expert overnight (or over a couple of weeks) but I’ll definitely know enough to be confident and comfortable and I’ll know more than enough to ensure the audience will learn a thing or two from me. It’s forced learning and though it might sound a little scary to some, it works for me. Now I could very easily rename this post to something like Fear Is My Motivator because, in a sense, fear of failure and embarrassment is what’s driving my learning. However, I’m the guy signing up for the presentation and since the entire process is self-imposed I’m not sure Fear deserves too much credit.  Anyway…

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  • Samsung introduces smart watch. But without any smartness!

    - by Gopinath
    The era of mobile phone can be classified as before iPhone and after iPhone. When iPhone was introduced they were revolutionary, smart, awesome and technologically far advanced than any other phone available in the market. iPhone is the first true smartphone and a game changer. With the same goal in mind, Samsung tried revolutionizing watch industry by announcing Galaxy Gear watches. They branded them as a smart watch, hyped its release as if it’s going to revolutionize the way we use watches. But in reality there is nothing exciting about it. Instead it’s an expensive (300$) one, battery lasts less than a day, user interface is very very slow, has small memory capacity, not much of use if not connected to a Samsung phone!! With so many negative, how can it be a smart watch? Reviews on Galaxy Gear smart watch The Next Web Smartwatches are still too dumb The Verge Samsung’s Galaxy Gear isn’t really a smartwatch Gizmodo $300 is a lot for a souped up fitness tracker, and as far as the basic smartphone functions Galaxy Gear is capable of, those feel a little strange and counterintuitive ZD NET Samsung has left the door wide open with the Galaxy Gear, which looks both rushed and exorbitantly priced at the same time. Few Tweets on Galaxy Gear 1. Apple surprises with iPhone 2. Tablet rumors 3. Others rush crap to market 4. iPad 5. ‘iWatch’ Rumors 6. Others rush crap to market 7. ? — Matthew Panzarino (@panzer) September 4, 2013 Camera, phone, music… There’s one thing that the Gear doesn’t seem to have: a purpose | http://t.co/raK4Rgy6Fm by @SamGrobart — Businessweek (@BW) September 5, 2013   Galaxy Gear Video demo shows how slow it is Here is a Galaxy Gear hands on video from slashgear. You can see how slow the device performs   With the rumors of Apple building smart watch, Samsung rushed to the market with its own version of (smart) watch as a preemptive strike. But with a half baked product and without any innovation it back fired on it own reputation. This would’ve been great chance to Samsung to prove that the company is innovative and not a copy cat. But it failed to innovate and missed a chance.

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  • Which techniques to study?

    - by Djentleman
    Just to give you some background info, I'm studying a programming major at a tertiary level and am in my third year, so I'm not a newbie off the street. However, I am still quite new to game programming as a subset of programming. One of my personal projects for next semester is to design and create a 2D platformer game with emphasis on procedural generation and "neato" effects (think metroidvania). I've written up a list of some techniques to help me improve my personal skills (using XNA for the time being). The list is as follows: QuadTrees: Build a basic program in XNA that moves basic 2D sprites (circles and squares) around a set path and speed and changes their colour when they collide. Add functionality to add and delete objects of different sizes (select a direction and speed when adding and just drag and drop them in). Particles: Build a basic program in XNA in which you can select different colours and create particle effects of those colours on screen by clicking and dragging the mouse around (simple particles emerging from where the mouse is clicked). Add functionality where you can change the amount of particles to be drawn and the speed at which they travel and when they expire. Possibly implement gravity and wind after part 3 is complete. Physics: Build a basic program in XNA where you have a ball in a set 2D environment, a wind slider, and a gravity slider (can go to negative for reverse gravity). You can click to drag the ball around and release to throw it and, depending on what you do, the ball interacts with the environment. Implement other shapes afterwards. Random 2D terrain generation: Build a basic program in XNA that randomly generates terrain (including hills, caves, etc) created from 2D tiles. Add functionality that draws the tiles from a tileset and places different tiles depending on where they lie on the y-axis (dirt on top, then rock, then lava, etc). Randomised objects: Build a basic program in XNA that, when a button is clicked, displays a randomised item sprite based on parameters (type, colour, etc) with the images pulled from tilesets. Add the ability to save the item as an object, which stores it in a side-pane where it can be selected for viewing. Movement: Build a basic program in XNA where you can move an object around in an environment (tile-based) with a camera that pans with it. No gravity. Implement gravity and wind, allow the character to jump and fall with some basic platforms. So my question is this: Are there any other commonly used techniques that I should research, and can I get some suggestions as to the effectiveness of the techniques I've chosen to work on (e.g., don't do QuadTree stuff because [insert reason here], or, do [insert technique here] before you start working on particles because [insert reason here])? I hope this is clear enough and please let me know if I can further clarify anything!

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  • What are the alternatives to "overriding a method" when using composition instead of inheritance?

    - by Sebastien Diot
    If we should favor composition over inheritance, the data part of it is clear, at least for me. What I don't have a clear solution to is how overwriting methods, or simply implementing them if they are defined in a pure virtual form, should be implemented. An obvious way is to wrap the instance representing the base-class into the instance representing the sub-class. But the major downsides of this are that if you have say 10 methods, and you want to override a single one, you still have to delegate every other methods anyway. And if there were several layers of inheritance, you have now several layers of wrapping, which becomes less and less efficient. Also, this only solve the problem of the object "client"; when another object calls the top wrapper, things happen like in inheritance. But when a method of the deepest instance, the base class, calls it's own methods that have been wrapped and modified, the wrapping has no effect: the call is performed by it's own method, instead of by the highest wrapper. One extreme alternative that would solve those problems would be to have one instance per method. You only wrap methods that you want to overwrite, so there is no pointless delegation. But now you end up with an incredible amount of classes and object instance, which will have a negative effect on memory usage, and this will require a lot more coding too. So, are there alternatives (preferably alternatives that can be used in Java), that: Do not result in many levels of pointless delegation without any changes. Make sure that not only the client of an object, but also all the code of the object itself, is aware of which implementation of method should be called. Does not result in an explosion of classes and instances. Ideally puts the extra memory overhead that is required at the "class"/"particular composition" level (static if you will), rather than having every object pay the memory overhead of composition. My feeling tells me that the instance representing the base class should be at the "top" of the stack/layers so it receives calls directly, and can process them directly too if they are not overwritten. But I don't know how to do it that way.

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  • Multiple render targets and gamma correctness in Direct3D9

    - by Mario
    Let's say in a deferred renderer when building your G-Buffer you're going to render texture color, normals, depth and whatever else to your multiple render targets at once. Now if you want to have a gamma-correct rendering pipeline and you use regular sRGB textures as well as rendertargets, you'll need to apply some conversions along the way, because your filtering, sampling and calculations should happen in linear space, not sRGB space. Of course, you could store linear color in your textures and rendertargets, but this might very well introduce bad precision and banding issues. Reading from sRGB textures is easy: just set SRGBTexture = true; in your texture sampler in your HLSL effect code and the hardware does the conversion sRGB-linear for you. Writing to an sRGB rendertarget is theoretically easy, too: just set SRGBWriteEnable = true; in your effect pass in HLSL and your linear colors will be converted to sRGB space automatically. But how does this work with multiple rendertargets? I only want to do these corrections to the color textures and rendertarget, not to the normals, depth, specularity or whatever else I'll be rendering to my G-Buffer. Ok, so I just don't apply SRGBTexture = true; to my non-color textures, but when using SRGBWriteEnable = true; I'll do a gamma correction to all the values I write out to my rendertargets, no matter what I actually store there. I found some info on gamma over at Microsoft: http://msdn.microsoft.com/en-us/library/windows/desktop/bb173460%28v=vs.85%29.aspx For hardware that supports Multiple Render Targets (Direct3D 9) or Multiple-element Textures (Direct3D 9), only the first render target or element is written. If I understand correctly, SRGBWriteEnable should only be applied to the first rendertarget, but according to my tests it doesn't and is used for all rendertargets instead. Now the only alternative seems to be to handle these corrections manually in my shader and only correct the actual color output, but I'm not totally sure, that this'll not have any negative impact on color correctness. E.g. if the GPU does any blending or filtering or multisampling after the Linear-sRGB conversion... Do I even need gamma correction in this case, if I'm just writing texture color without lighting to my rendertarget? As far as I know, I DO need it because of the texture filtering and mip sampling happening in sRGB space instead, if I don't correct for it. Anyway, it'd be interesting to hear other people's solutions or thoughts about this.

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  • SQL SERVER – Storing 64-bit Unsigned Integer Value in Database

    - by Pinal Dave
    Here is a very interesting question I received in an email just another day. Some questions just are so good that it makes me wonder how come I have not faced it first hand. Anyway here is the question - “Pinal, I am migrating my database from MySQL to SQL Server and I have faced unique situation. I have been using Unsigned 64-bit integer in MySQL but when I try to migrate that column to SQL Server, I am facing an issue as there is no datatype which I find appropriate for my column. It is now too late to change the datatype and I need immediate solution. One chain of thought was to change the data type of the column from Unsigned 64-bit (BIGINT) to VARCHAR(n) but that will just change the data type for me such that I will face quite a lot of performance related issues in future. In SQL Server we also have the BIGINT data type but that is Signed 64-bit datatype. BIGINT datatype in SQL Server have range of -2^63 (-9,223,372,036,854,775,808) to 2^63-1 (9,223,372,036,854,775,807). However, my digit is much larger than this number. Is there anyway, I can store my big 64-bit Unsigned Integer without loosing much of the performance of by converting it to VARCHAR.” Very interesting question, for the sake of the argument, we can ask user that there should be no need of such a big number or if you are taking about identity column I really doubt that if your table will grow beyond this table. Here the real question which I found interesting was how to store 64-bit unsigned integer value in SQL Server without converting it to String data type. After thinking a bit, I found a fairly simple answer. I can use NUMERIC data type. I can use NUMERIC(20) datatype for 64-bit unsigned integer value, NUMERIC(10) datatype for 32-bit unsigned integer value and NUMERIC(5) datatype for 16-bit unsigned integer value. Numeric datatype supports 38 maximum of 38 precision. Now here is another thing to keep in mind. Using NUMERIC datatype will indeed accept the 64-bit unsigned integer but in future if you try to enter negative value, it will also allow the same. Hence, you will need to put any additional constraint over column to only accept positive integer there. Here is another big concern, SQL Server will store the number as numeric and will treat that as a positive integer for all the practical purpose. You will have to write in your application logic to interpret that as a 64-bit Unsigned Integer. On another side if you are using unsigned integers in your application, there are good chance that you already have logic taking care of the same. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: SQL Datatype

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  • Essbase 11.1.2 - AgtSvrConnections Essbase Configuration Setting

    - by Ann Donahue
    AgtSvrConnections is a documented Essbase configuration setting used in conjunction with the AgentThreads and ServerThreads settings. Basically, when a user logs into Essbase, the AgentThreads connects to the ESSBASE process then the AgtSvrConnections will connect the ESSBASE process to the ESSSVR application process which then the ServerThreads are used for end user activities. In Essbase 11.1.2, the default value of the AgtSvrConnections setting was changed to 5. In previous Essbase releases, the AgtSvrConnections setting default value is 1. It is recommended that tuning the AgtSvrConnections settings be done incrementally by 1 or 2 maximum and based on the number of concurrent Set Active/Clear Active calls. In the Essbase DBA Guide and Technical Reference, the maximum setting recommended is to not exceed what is set for AgentThreads, however, we have found that most customers do not need to exceed a setting of 10. In general, it is ok to set AgtSvrConnections close to the AgentThreads setting, however, there have been customers that needed an AgentThread setting greater than 10 and we have found that the AgtSvrConnections setting higher than 5-10 could have a negative impact on Essbase due to too many TCP ports used unnecessarily. As with all Essbase.cfg settings, it is best to set values to what is needed based on process load and not arbitrarily set to high values. In order to monitor and tune the AgtSvrConnections setting, monitor the application log for logins and Set Active/Clear Active messages. If there are a lot of logins and Set Active/Clear Active messages happening in a short period of time making it appear that the login is taking longer, incrementally increase the AgtSvrConnections setting by 1 or 2, which can then help with login speed. The login performance tolerance is different from one customer environment to another since there are other factors that can impact this performance i.e. network latency. What is happening in Essbase when a user logs in: ESSBASE issues a Set Active to the ESSSVR process. Each application has its own ESSSVR process. Set Active then calls MultipleAsyncLogout and waits on the pipe connection. MultipleAsyncLogout goes back to ESSBASE. ESSBASE then needs to send the logout back to the ESSSVR process. When the AgtSvrConnections setting needs to be increased from the default of 5, it is because Essbase cannot find a connection since the previous connections are used by ESSBASE-ESSSVR. In this example, we may want to increase AgtSvrConnections from 5 to 7 to improve the login performance. Again, it is best to set Essbase settings to what is needed based on process load and not arbitrarily set to high values. In general, stress or performance testing environments using automated tools may need higher than normal settings. This is because automated processes run at high speeds for logging in and logging out. Typically, in a real life production environment, the settings are much closer to default values.

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  • Drawing isometric map in canvas / javascript

    - by Dave
    I have a problem with my map design for my tiles. I set player position which is meant to be the middle tile that the canvas is looking at. How ever the calculation to put them in x:y pixel location is completely messed up for me and i don't know how to fix it. This is what i tried: var offset_x = 0; //used for scrolling on x var offset_y = 0; //used for scrolling on y var prev_mousex = 0; //for movePos function var prev_mousey = 0; //for movePos function function movePos(e){ if (prev_mousex === 0 && prev_mousey === 0) { prev_mousex = e.pageX; prev_mousey = e.pageY; } offset_x = offset_x + (e.pageX - prev_mousex); offset_y = offset_y + (e.pageY - prev_mousey); prev_mousex = e.pageX; prev_mousey = e.pageY; run = true; } player_posx = 5; player_posy = 55; ct = 19; for (i = (player_posx-ct); i < (player_posx+ct); i++){ //horizontal for (j=(player_posy-ct); j < (player_posy+ct); j++){ // vertical //img[0] is 64by64 but the graphic is 64by32 the rest is alpha space var x = (i-j)*(img[0].height/2) + (canvas.width/2)-(img[0].width/2); var y = (i+j)*(img[0].height/4); var abposx = x - offset_x; var abposy = y - offset_y; ctx.drawImage(img[0],abposx,abposy); } } Now based on these numbers the first render-able tile is I = 0 & J = 36. As numbers in the negative are not in the array. But for I=0 and J= 36 the position it calculates is : -1120 : 592 Does any one know how to center it to canvas view properly?

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  • Skyrim Creation Kit with Xbox 360

    - by funseiki
    I posted this on stackoverflow but was advised to post here (here is a link to the stackoverflow question). I'm hoping for constructive feedback on its plausibility. Update on progress: It looks like there are ways to stuff files back onto the console (horizon, modio, xplorer360, etc) and they do require some form of signing. As of now, though, I've had no luck. I was hoping I could get away with just placing the ".esp" into the directory containing marketplace downloads for Skyrim, along with the signed ".bsa" file (basically a zipped up file containing any extra content the .esp will need to refer that doesn't exist in the basic game). This doesn't work, at least not in the ways I've tried, so next I'm going to try install the entire game to my flash drive (if possible) and attempt to traverse through the game's directory (this is probably unlikely). If anyone else has suggestions or luck or wants more detail on my failures comment/answer away. Here is the question: I'm thinking about buying the PC version of Skyrim to get the Creation Kit (I already own a copy for the Xbox). I have read the faq and scoured plenty of forums to see if there was some way to mod Skyrim for a console (Xbox 360, in particular), but they are generally coming up negative. I realize the CreationKit is on the PC, but I was wondering if there was a way to set up the '.esp' (hopefully I'm interpreting this correctly) files to be placed on the Xbox 360 file system in a similar manner to how game add-ons are downloaded from the Xbox Live Marketplace. I believe it is possible to transfer saves between the console and the PC (e.g. google: 'skyrim mod xbox360'), but these are referencing items that already exist in the game (e.g. a console command for maximum carry weight does not require reference to new animations or models). It would probably be easier if one could navigate through the xbox's file system to see where the games' files are placed, but with the current setup, the file system is abstracted away. Any help or insight on the matter would be much appreciated. I would love to work on a project that would make it possible to let console gamers experience and enjoy all the great mods available to the PC community.

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  • The Numbers of Customer Experience

    - by Christie Flanagan
    This week, we’ll be continuing our conversations about Customer Experience (CX) on the Oracle WebCenter blog.  While we all know that customer experience is critically important for acquiring new customers and engendering long term brand loyalty, I thought we could kick this week off by taking a look at the numbers of customer experience.   I’m sure you’ll agree that nothing quite puts things into perspective like numbers and figures. A whopping 86% of consumers say that they are willing to pay more for a better customer experience.  But many companies are failing to step up to the challenge.  And when companies fail deliver on customer experience expectations, they leave money on the table. A huge percentage of customers, 89%, begin doing business with a competitor following a poor customer experience. Breaking up isn’t hard to do and today’s empowered customers have no qualms about taking their business elsewhere when their expectations for customer experience are not met. Over a quarter of consumers, 26%, posted a negative comment on a social networking site like Facebook or Twitter following a poor customer experience. Today, individual customer service failures have the ability to easily snowball.  An unsatisfied customer has the ability to easily share their rancor with their entire social network and chip away at your brand’s reputation. A large number of consumers, 79%,  who shared complaints about poor customer experience online had their complaints ignored.  Companies ignore customer complaints at their own peril.  And unsatisfied customers, when handled effectively, have the potential to become advocates for your brand.  Of the 21% of consumers who did get responses to complaints, more than half had positive reactions to the same company about which they were previously complaining. Half of consumers will give a brand only a week to respond to a question before they stop doing business with them.  The clock is ticking when customers have questions about your brand and a week is an eternity in the realm of customer experience.  The source for these stats is the 2011 Customer Experience Impact (CEI) Report, which explores the relationship between consumers and brands.  The report is based on a survey commissioned by RightNow (acquired by Oracle in 2012) and conducted by Harris Interactive. If you’re interested in seeing more facts and figures about customer experience, download the full report.

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  • Sustainability Activities at Oracle OpenWorld

    - by Evelyn Neumayr
    Close to 50,000 participants will come to San Francisco for Oracle OpenWorld and JavaOne events, held September 30-October 4, 2012 at Moscone Center. Oracle is very conscious of the impact that these events have on the environment and, as part of its ongoing commitment to sustainability, has developed a sustainable event program-now in its fifth year-that aims to maximize positive benefits and minimize negative impacts in a variety of ways. Click here for more details. At the Oracle OpenWorld conference, there will be many sessions and even a hands-on lab which discuss the sustainability solutions that Oracle provides for our customers. I wanted to highlight a few of those sessions here so if you will be at Oracle OpenWorld, you can make sure to attend them. One of the most compelling sessions promises to be our “Eco-Enterprise Innovation Awards and the Business Case for Sustainability” session on Wednesday, October 3 from 10:15 a.m. to 11:15 a.m. in Moscone West 3005. Oracle Chairman of the Board Jeff Henley, Chief Sustainability Officer Jon Chorley, and other Oracle executives will honor select customers with Oracle's Eco-Enterprise Innovation award. This award recognizes customers and their respective partners who rely on Oracle products to support their green business practices in order to reduce their environmental impact, while improving business efficiencies and reducing costs. Another interesting session is the “Tracking, Reporting, and Reducing Environmental Impact with Oracle Solutions” which occurs on Monday, October 1 from 4:45 p.m. to 5:45 p.m. in Moscone West Room 2022. This session covers Oracle’s overall sustainability strategy as well as Oracle Environmental Accounting and Reporting (EA&R), which leverages Oracle ERP and BI solutions for accurate, efficient tracking of energy, emissions, and other environmental data. If you want more details, make sure to visit the hands-on lab titled “Oracle Environmental Accounting & Reporting for Integrated Sustainability Reporting”. This hour-long lab will take place on Tuesday, October 2 at 5:00 p.m. in the Marriott Marquis Hotel-Nob Hill CD. Here you can learn how to use Oracle EA&R to collect sustainability-related data in an efficient and reliable manner as part of existing business processes in Oracle E-Business Suite or JD Edwards Enterprise One. Register for this hands-on lab here.  

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  • Wrong statistics in AUX_STATS$ might puzzle the optimizer

    - by Mike Dietrich
    We do recommend the creation of System Statistics for quite a long time. Since Oracle 9i the optimizer works with a CPU and IO cost based model. And in order to give the optimizer some knowledge about the IO subsystem's performance and throughput - once System Statistics are collected - they'll get stored in AUX_STATS$. For this purpose in the old Oracle 9i days some default values had been defined - and you'll still find those defaults in Oracle Database 11g Release 2 in AUX_STATS$. But these old values don't reflect the performance of modern IO systems. So it might be a good best practice post upgrade to create fresh System Statistics if you haven't done this before.  You can collect System Statistics with: exec DBMS_STATS.GATHER_SYSTEM_STATS('start'); and end it later by executing: exec DBMS_STATS.GATHER_SYSTEM_STATS('stop'); You could also run DBMS_STATS.GATHER_SYSTEM_STATS('interval', interval=>N) instead where N is the number of minutes when statistics gathering is stopped automatically. Please make sure you'll do this on a real workload period. It won't make sense to gather these values while the database is in an idle state. You should do this ideally for several hours. It doesn't affect performance in a negative way as the values are anyway collected in V$SYSSTAT and V$SESSTAT. And in case you'd like to delete the stats and revert to the old default values you'd simply execute:exec DBMS_STATS.DELETE_SYSTEM_STATS; The tricky thing in Oracle Database 11.2 - and that's why I'm actually writing this blog post today - is bug9842771. This leads to wrong values in AUX_STATS$ for SREADTIM and MREADTIM by factor 1000 guiding the optimizer sometimes into the totally wrong directon. The workaround is to overwrite these values manually and divide them by 1000. Use the DBMS_STATS.SET_SYSTEM_STATS procedure. See this MOS Note:9842771.8 for the above bug for some further information. This issue is fixed in Oracle Database 11.2.0.3 and above. To get some background information about the statistics collected in please read this section in the Oracle Database 11.2 Performance Tuning Guide. And gathering System Statistics might have some implication if you have mixed workloads - and interacts with DB_FILE_MULTIBLOCK_READ_COUNT. For more information please read section 13.4.1.2.

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  • How to deal with malicious domain redirections?

    - by user359650
    It is possible for anybody to buy a domain name containing negative terms and point it to someone's website in order to damage their reputation. For instance someone could buy the domain child-pornography.com and point it to the address 64.34.119.12 which is the address behind stackoverflow.com and people navigating to the domain in question would end up visualizing content from StackExchange which would be detrimental to StackExchange's image. To illustrate this, I added the entry 64.34.119.12 child-pornography.com to my /etc/hosts file and tested. Here is what I obtained: I personally found this user experience terrible as someone could think that Stack Exchange are in favor of child pornography and awaiting support from the community to create a Q&A site about it. I tested with other websites and experienced other behaviors that I would categorize as follows: 1 - Useful 404 page (happens with stackoverflow.com): For me the worst way of handling this as the image of the targeted website is directly associated with the offending domain. The more useful the 404 page, the bigger the impression that the targeted website would be willing to help with child pornography. 2 - Redirection (happens with microsoft.com): For instance when accessing child-pornography.com you get redirected to www.microsoft.com. It isn't as bad as above as the offending domain name never appears alongside the targeted website's content, but still bad in my opinion as it gives the impression the targeted website bought the offending domain and redirected it to their website to get more traffic. 3 - Server error (happens with lemonde.fr): You get an error from the webserver which page doesn't contain any content that can be associated with the targeted website (e.g. default Apache 404 page, completely blank page). I believe that is good as the identify of the targeted website isn't revealed. Above are the various behaviors I experienced, but I also thought about a fourth way of dealing with this which is described below. 4 - Disclaimer page (haven't found any website implementing that technique): Display a message such as : "You ended here because someone bought and linked the child-pornography.com domain to our website. We do not own this domain and do not associate ourselves with it. This request has been logged by our servers and we will raise this issue with the competent authorities to have this domain taken down. If you want to access our website, please click here." The good thing about this method is that it can be implemented at application layer (good if you don't have control over web server which happens with some hosting solutions), allows you to protect yourself from any liability, and offer the visitor to be redirected to your own website. Which of the above options would you implement to deal with malicious domain linking (IMO only options 3 and 4 are worth considering) ?

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  • Incorrect results for frustum cull

    - by DeadMG
    Previously, I had a problem with my frustum culling producing too optimistic results- that is, including many objects that were not in the view volume. Now I have refactored that code and produced a cull that should be accurate to the actual frustum, instead of an axis-aligned box approximation. The problem is that now it never returns anything to be in the view volume. As the mathematical support library I'm using does not provide plane support functions, I had to code much of this functionality myself, and I'm not really the mathematical type, so it's likely that I've made some silly error somewhere. As follows is the relevant code: class Plane { public: Plane() { r0 = Math::Vector(0,0,0); normal = Math::Vector(0,1,0); } Plane(Math::Vector p1, Math::Vector p2, Math::Vector p3) { r0 = p1; normal = Math::Cross((p2 - p1), (p3 - p1)); } Math::Vector r0; Math::Vector normal; }; This class represents one plane as a point and a normal vector. class Frustum { public: Frustum( const std::array<Math::Vector, 8>& points ) { planes[0] = Plane(points[0], points[1], points[2]); planes[1] = Plane(points[4], points[5], points[6]); planes[2] = Plane(points[0], points[1], points[4]); planes[3] = Plane(points[2], points[3], points[6]); planes[4] = Plane(points[0], points[2], points[4]); planes[5] = Plane(points[1], points[3], points[5]); } Plane planes[6]; }; The points are passed in order where (the inverse of) each bit of the index of each point indicates whether it's the left, top, and back of the frustum, respectively. As such, I just picked any three points where they all shared one bit in common to define the planes. My intersection test is as follows (based on this): bool Intersects(Math::AABB lhs, const Frustum& rhs) const { for(int i = 0; i < 6; i++) { Math::Vector pvertex = lhs.TopRightFurthest; Math::Vector nvertex = lhs.BottomLeftClosest; if (rhs.planes[i].normal.x <= -0.0f) { std::swap(pvertex.x, nvertex.x); } if (rhs.planes[i].normal.y <= -0.0f) { std::swap(pvertex.y, nvertex.y); } if (rhs.planes[i].normal.z <= -0.0f) { std::swap(pvertex.z, nvertex.z); } if (Math::Dot(rhs.planes[i].r0, nvertex) < 0.0f) { return false; } } return true; } Also of note is that because I'm using a left-handed co-ordinate system, I wrote my Cross function to return the negative of the formula given on Wikipedia. Any suggestions as to where I've made a mistake?

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  • problems programmatically creating UIView on iPad App

    - by user3871
    I have been struggling with this problem for a few days. My iPad app is designed to be a portrait game. To satisfy Apple's expection, I also support landscape mode. When it goes into landscape mode, the game goes into a letterbox format with back borders on the sides. My problem is I am creating the UIWindow and UIView programmatically. For some unkown reason, the touch controls are "locked" in to think I'm always in landscape mode. And even though visually in portrait mode everything looks correct, the top and bottom of the screen does not respond to touch. To summarize how I am setting this up, let me provide the skeletal framework of what I'm doing: in main.cpp: int retVal = UIApplicationMain(argc, argv, nil, @"derbyPoker_ipadAppDelegate"); In the delegate, I am doing this: - (BOOL)application:(UIApplication *)application didFinishLaunchingWithOptions:(NSDictionary *)launchOptions { CGRect screenBounds = [[UIScreen mainScreen] bounds]; CGFloat scale = [[ UIScreen mainScreen] scale ]; m_device_width = screenBounds.size.width; m_device_height = screenBounds.size.height; m_device_scale = scale; // Everything is built assuming 640x960 window = [[ UIWindow alloc ] initWithFrame:[[UIScreen mainScreen] bounds]]; viewController = [ glView new ]; [self doStateChange:[blitz class]]; return YES; } The last bit of code sets up the UIView... - (void) doStateChange: (Class) state{ viewController.view = [[state alloc] initWithFrame:CGRectMake(0, 0, m_device_width, m_device_height) andManager:self]; viewController.view.contentMode = UIViewContentModeScaleAspectFit; viewController.view.autoresizesSubviews = YES; [window addSubview:viewController.view]; [window makeKeyAndVisible]; } The problem seems to related to the line viewController.view.contentMode = UIViewContentModeScaleAspectFit; If I remove that line, touch works correctly in portrait mode. But the negative is when I'm landscape mode, the game stretches incorrectly. So That's not a option. The frustrating thing is, when I originally had this set up with a NIB file, it worked fine. I have read through the docs about UIWindow, UIViewController and UIView and have tried about everything to no avail. Any help would be greatly appreciated.

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  • Think Before You Leap - Life is Dangerous for Change Agents

    - by technodrone
    So you want to introduce agile methods to your team... The following are some "lessons learned" when from someone who advocated agile/scrum to a group that was not ready for it. "Change agents, in my experience, face negative consequences. Sometimes, most of the time at the beginning, it's painful. This is the question you might have to ask yourself. Do you want to be a developer in scrum project or do you want be a scrum master managing the process? I think with proper mentoring/training, you can become good scrum master. But is that what you want? if yes, you can go ahead, take the training. if you want to be a developer, you may not need to be certified  as scrum master. You can just pick up from a book such as Mike Cohn new book Succeeding with Agile, I am reading it now. It's good. In my experience, I did waste my resources by trying to change the culture. It cost me lot. Instead, I should have focused on technical practices that are core to agile. Then look for teams that are good at agile. I would have saved lot of energy, and time. Try baby steps first yourself in the company, and next with the team, starting with technical practices like writing unit tests, SOLID principles, patterns, refactoring, continuous integration, pairing, and peer code reviews. These have inherent pull that can bring collaboration from a team.  Once you see team adaption in core practices, then you can introduce scrum concepts like user stories/task board etc.  This idea of Leading by example seems to be working for most of the agile folks. You can pitch core practices to the manager, and the team, and start showing them how you are doing.  You can put a road map for agile adaption and you can pitch to your manager. I would include need for scrum master training as part of the road map. " I thought about his advice for a couple of weeks and read about the pitfalls of technical debt and the team not having prior awareness of agile methods. The more I read and think about it the more I think he was right.  What do you think?

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  • Partners - Steer Clear of the Unknown with Oracle Enterprise Manager12c and Plug-in Extensibility

    - by Get_Specialized!
    Imagine if you just purchased a new car and as you entered the vehicle to drive it home and you found there was no steering wheel. And upon asking the dealer you were told that it was an option and you had a choice now or later of a variety of aftermarket steering wheels that fit a wide variety of automobiles. If you expected the car to already have a steering wheel designed to manage your transportation solution, you might wonder why someone would offer an application solution where its management is not offered as an option or come as part of the solution... Using management designed to support the underlying technology and that can provide management and support  for your own Oracle technology based solution can benefit your business  a variety of ways: increased customer satisfaction, reduction of support calls, margin and revenue growth. Sometimes when something is not included or recommended , customers take their own path which may not be optimal when using your solution and has later impact on the customers satisfaction or worse a negative impact on their business. As an Oracle Partner, you can reduce your research, certification, and time to market by selecting and offering management designed, developed, and supported for Oracle product technology by Oracle with Oracle Enterprise Manager 12c. For partners with solution specific management needs or seeking to differentiate themselves in the market, Enterprise Manager 12c is extensible and provides partners the opportunity to create their own plug-ins as well as a validation program for them.  Today a number of examples by partners are available and Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} more on the way from such partners as NetApp for NetApp storage and Blue Medora for VMware vSphere. To review and consider further for applicability to your solution, visit  the Oracle PartnerNetwork KnowledgeZone for Enterprise Manager under the Develop Tab http://www.oracle.com/partners/goto/enterprisemanager

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  • What HTML and CSS markup is best for SEO for a list of questions (like on Stack Exchange sites)

    - by Oleg9
    On the StackOverflow a question block (in the q-list on the index page and so on) represented by the following html code: <div class="question-summary narrow tagged-interesting" id="question-summary-19832613"> <div onclick="window.location.href='/questions/19832613/how-to-display-only-transit-routesfor-trains-in-google-maps-api'" class="cp"> <div class="votes"> <div class="mini-counts">0</div> <div>votes</div> </div> <div class="status unanswered"> <div class="mini-counts">0</div> <div>answers</div> </div> <div class="views"> <div class="mini-counts">3</div> <div>views</div> </div> </div> <div class="summary"> <h3>...</h3> <div class="tags t-javascript t-google-maps t-google t-google-maps-api-3"> </div> <div class="started"> <a href="/questions/19832613/how-to-display-only-transit-routesfor-trains-in-google-maps-api" class="started-link"><span title="2013-11-07 09:52:29Z" class="relativetime">1 min ago</span></a> <a href="/users/1309392/shirish">Shirish</a> <span class="reputation-score" title="reputation score " dir="ltr">189</span> </div> </div> </div> It uses float positioning. My questions is: Would use of css styled tables be a better choice? (It's a table, isn't it?) Or it just depends on what are you prefer to use and doesn't affect the technical side (search engines or something)? The background information (such as number of views, votes etc.) comes first in the code. And I know that search engines have a limit at viewing each page. So would it better to place div's depending on their importance and then markup them on the page using css methods (like negative margins and absolute positioning)? Or it isn't so important in this instance?

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  • Accounting for waves when doing planar reflections

    - by CloseReflector
    I've been studying Nvidia's examples from the SDK, in particular the Island11 project and I've found something curious about a piece of HLSL code which corrects the reflections up and down depending on the state of the wave's height. Naturally, after examining the brief paragraph of code: // calculating correction that shifts reflection up/down according to water wave Y position float4 projected_waveheight = mul(float4(input.positionWS.x,input.positionWS.y,input.positionWS.z,1),g_ModelViewProjectionMatrix); float waveheight_correction=-0.5*projected_waveheight.y/projected_waveheight.w; projected_waveheight = mul(float4(input.positionWS.x,-0.8,input.positionWS.z,1),g_ModelViewProjectionMatrix); waveheight_correction+=0.5*projected_waveheight.y/projected_waveheight.w; reflection_disturbance.y=max(-0.15,waveheight_correction+reflection_disturbance.y); My first guess was that it compensates for the planar reflection when it is subjected to vertical perturbation (the waves), shifting the reflected geometry to a point where is nothing and the water is just rendered as if there is nothing there or just the sky: Now, that's the sky reflecting where we should see the terrain's green/grey/yellowish reflection lerped with the water's baseline. My problem is now that I cannot really pinpoint what is the logic behind it. Projecting the actual world space position of a point of the wave/water geometry and then multiplying by -.5f, only to take another projection of the same point, this time with its y coordinate changed to -0.8 (why -0.8?). Clues in the code seem to indicate it was derived with trial and error because there is redundancy. For example, the author takes the negative half of the projected y coordinate (after the w divide): float waveheight_correction=-0.5*projected_waveheight.y/projected_waveheight.w; And then does the same for the second point (only positive, to get a difference of some sort, I presume) and combines them: waveheight_correction+=0.5*projected_waveheight.y/projected_waveheight.w; By removing the divide by 2, I see no difference in quality improvement (if someone cares to correct me, please do). The crux of it seems to be the difference in the projected y, why is that? This redundancy and the seemingly arbitrary selection of -.8f and -0.15f lead me to conclude that this might be a combination of heuristics/guess work. Is there a logical underpinning to this or is it just a desperate hack? Here is an exaggeration of the initial problem which the code fragment fixes, observe on the lowest tessellation level. Hopefully, it might spark an idea I'm missing. The -.8f might be a reference height from which to deduce how much to disturb the texture coordinate sampling the planarly reflected geometry render and -.15f might be the lower bound, a security measure.

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  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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