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• Oracle is #1 in Life Sciences!

  - by Michael Snow

  Guest post today by: John Klinke, Senior Principal Product Manager, Oracle WebCenter Content 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-fareast-font-family:Calibri; mso-bidi-font-family:"Times New Roman";} Based on the announcement last week at EMC World about Documentum for Life Sciences, it looks like EMC is starting to have regrets about pulling out of the life sciences space over the last few years. Certainly their content management customers and partners in life sciences have noticed their retreat. Many of them are now talking to us about WebCenter Content since they’ve seen the writing on the wall regarding Documentum’s decline, including falling revenue, shrinking investment, departure of key executives, and EMC’s auditing of existing customers. While EMC has been neglecting the life sciences industry over the last few years, Oracle has been increasing its investment and commitment by providing best-of-breed solutions to enable pharmaceutical, medical device, biotech and CRO companies to improve productivity and drive innovation. As a result, according to IDC Health Insights, Oracle is #1 in life sciences. From research and development through clinical development and manufacturing to sales and marketing, Oracle provides the solutions that life sciences companies depend on to accelerate R&D, expedite clinical trials, and speed time to market. Specifically for Oracle WebCenter, our life sciences business is booming thanks to our comprehensive offerings led by Oracle WebCenter Content, our 21 CFR Part 11 compliant enterprise content management platform. Unlike Documentum, WebCenter Content is all about keeping the cost of ownership low - through simplicity, flexibility, and out-of-the-box integrations. WebCenter Content is a single, comprehensive ECM platform that can handle all your content management needs, from controlled documents to digital asset management, records management and document imaging and capture. And it is much more flexible, letting you do configuration changes instead of customizations to meet your business needs. It also saves you money by being pre-integrated with the rest of the Oracle Fusion Middleware technology stack and with leading enterprise applications like Siebel (including Siebel CTMS), Primavera, E-Business Suite, JD Edwards and PeopleSoft. So if you think EMC’s announcement last week was too little and too late, I’m happy to report that Oracle is here to help. Back in October, we announced our Move Off Documentum offer, which provides a 100% trade-in credit for your Documentum licenses when you purchase Oracle WebCenter, and the good news is, this offer is still available for a limited time. So stop maintaining Documentum and start innovating with Oracle WebCenter. For more details see www.oracle.com/moveoff/documentum.

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• Weird SSIS Configuration Error

  - by Christopher House

  I ran into an interesting SSIS issue that I thought I'd share in hopes that it may save someone from bruising their head after repeatedly banging it on the desk like I did.  I was trying to setup what I believe is referred to as "indirect configuration" in SSIS.  This is where you store your configuration in some repository like a database or a file, then store the location of that repository in an environment variable and use that to configure the connection to your configuration repository.  In my specific situation, I was using a SQL database.  I had this all working, but for reasons I'll not bore you with, I had to move my SSIS development to a new VM last week.  When I got my new VM, I set about creating a new package.  I finished up development on the package and started setting up configuration.  I created an OLE DB connection that pointed to my configuration table then went through the configuration wizard to have the connection string for this connection set through my environment variable.  I then went through the wizard to set another property through a value stored in the configuration table.  When I got to the point where you select the connection, my connection wasn't in the list: As you can see in the screen capture above, the ConfigurationDb connection isn't in the list of available SQL connections in the configuration wizard.  Strange.  I canceled out of the wizard, went to the properties for ConfigurationDb, tested the connection and it was successful.  I went back to the wizard again and this time ConfigurationDb was there.  I completed the wizard then went to test my package.  Unfortunately the package wouldn't run, I got the following error: Unfortunately, googling for this error code didn't help much as none of the results appears related to package configuration.  I did notice that when I went back through the package configuration and tried to edit a previously saved config entry,  I was getting the following error: I checked the connection string I had stored in my environment variable and noticed that indeed, it did not have a provider name.  I didn't recall having included one on my previous VM, but I figured I'd include it just to see what happened.  That made no difference at all.  After a day and a half of trying to figure out what the problem was, I'm pleased to report that through extensive trial and error, I have resolved the error. As it turns out, the person who setup this new VM for me named the server SQLSERVER2008.  This meant my configuration connection string was: Initial Catalog=SSISConfigDb;Data Source=SQLSERVER2008;Integrated Security=SSPI; Just for the heck of it, I tried changing it to: Initial Catalog=SSISConfigDb;Data Source=(local);Integrated Security=SSPI; That did the trick!  As soon as I restarted BIDS, I was able to run the package with no errors at all.  Crazy.  So, the moral of the story is, don't name your server SQLSERVER2008 if you want SSIS configuration to work when using SQL as your config store.

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• 13 Things From the Oracle Social Summit You Should Know

  - by Mike Stiles

  Oracle held its first annual Oracle Social Summit, “The School for the Socially Gifted,” this past week in Las Vegas.  If anyone came to the event uncertain as to why Oracle has such an interest in social, and what its plans for social are, they left with an entirely new vision of where social is headed, and why.For those unable to attend, I was able to keep my MacBook charged just long enough to capture some of the more pertinent takeaways.1. The social enterprise is inevitable.  Social technology is disrupting the hierarchies of big companies.  It’s a revolution in corporate structures, just as it has been in various governments.  It’s not crazy to ask yourself if your CEO is the next Mubarak.  (David Kilpatrick Author of “The Facebook Effect” and founder of the Techonomy Conference) 2. The social enterprise represents collaboration on steroids.  It’s tapping into the power of your people, as opposed to keeping them “in their place.”  3. 1 in every 7 humans on earth is an active Facebook user.  75% have posted a negative comment after a poor customer experience.  The average user will inform 53 people of a bad experience.4. Checking social media is the 2nd biggest use of phones now.  Reading posts from brands is 4th.5. 70% of marketers have little or no understanding of the social conversations happening around their brand.6. Advertising, when done well, is content we care about, preferably informed by those we trust.7. Acquiring low-quality fans through gimmicks, or focusing purely on fan acquisition is a mistake.  And relying purely on organic distribution is a mistake.  (John Yi, Head of Marketing Partnerships – Facebook)8. Using all this newfound data and insight serves to positively affect the customer experience.  It allows organizations to now leverage the investments they’ve made in social up to now.9. Social is not a marketing utopia where everything is free.  It’s pay to play.  The paid component is about driving attention.  10. We are only in the infancy of ad-targeting opportunities in social.  There’s an evolution underway from interest-based targeting to action-based targeting.11. There’s actually very little overlap of the people following you on different social platforms.  Don’t assume it’s the same audience on each.12. People who can create content and who also have an understanding of what drives that content are growing increasingly valuable.13. Oracle Social’s future is enterprise SRM, integrated across marketing, selling, service, HR and every other corner of the organization.And in case you thought those were the only gems to come out of the summit, you may want to keep an eye out for Tuesday’s Social Spotlight, ever so aptly titled “13 More Things from the Oracle Social Summit You Should Know.”

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• Announcing the Winnipeg VS.NET 2012 Community Launch Event!

  - by D'Arcy Lussier

  Back in May 2010 the local Winnipeg technical community got together and put on a launch event for VS.NET 2010. That event was such a good time that we’re doing it again this year for the VS.NET 2012 launch! On December 6th, the Winnipeg .NET User Group is hosting a full day VS.NET 2012 Community Launch Event at the Imax theatre in Portage Place! We have 4 sessions planned covering dev tools, ALM/TFS, web development, and cloud development, presented by Dylan Smith, Tyler Doerksen, and myself. You can get all the details and register on our Eventbrite site: http://wpgvsnet2012launch.eventbrite.ca/ I’ve included the details below as well for convenience: Winnipeg VS.NET 2012 Community Launch Event Join us for a full day of sessions highlighting the new features and capabilities of Visual Studio .NET 2012 and the .NET 4.5 Framework! Hosted by the Winnipeg .NET User Group, this community event is FREE thanks to the generous support from our event sponsors: Imaginet Online Business Systems Prairie Developer Conference Event Details When: Thursday, Decemer 6th from 8:00 AM - 4:00 PM Where: IMAX Theatre, Portage Place Cost: *FREE!* Agenda 8:00 - 9:00 Continental Breakfast and Registration 9:00 - 9:15 Welcome 9:15 - 10:30 End-To-End Application Lifecycle Management with TFS 2012 10:30 - 10:45 Break 10:45 - 12:00 Improving Developer Productivity with Visual Studio 2012 12:00 - 1:00 Lunch Break (Lunch Not Provided) 1:00 - 2:15 Web Development in Visual Studio 2012 and .NET 4.5 2:15 - 2:30  Break 2:30 - 3:45 Microsoft Cloud Development with Azure and Visual Studio 2012 3:45 - 4:00 Prizes and Thanks Session Abstracts End-To-End Application Lifecycle Management with TFS 2012 Dylan Smith, Imaginet In this session we'll walk through the application development lifecycle from end-to-end and see how some of the new capabilities in TFS 2012 help streamline the software delivery process. There are some exciting new capabilities around Agile Project Management, Gathering Feedback, Code Reviews, Unit Testing, Version Control, Storyboarding, etc. During this session we’ll follow a fictional software development team through the process of planning, developing, testing, and deployment focusing on where the new functionality in VS/TFS 2012 fits in to make teams more effective. Improving Developer Productivity with Visual Studio 2012 Dylan Smith, Imaginet Microsoft Visual Studio 2012 enables developers to take full advantage of the capability of Windows using the skills and technologies developers already know and love to deliver exceptional and compelling apps.  Whether working individually or in a small, medium or large development team Visual Studio 2012 sets a new standard for development tools, helping teams deliver superior results for their customers that help set them apart from their competitors.  In this session we’ll walk through new features in Visual Studio 2012 specifically focusing on how these improve Developer Productivity. Web Development in Visual Studio 2012 and .NET 4.5 D’Arcy Lussier, Online Business Systems It’s an exciting time to be a web developer in the Microsoft ecosystem! The launch of Visual Studio 2012 and .NET 4.5 brings new tooling and features, and the ASP.NET team is continually releasing updates for MVC, SignalR, Web API, and other platform features. In this session we’ll take a tour of the new features and technologies available for Microsoft web developers here in 2012! Microsoft Cloud Development with Azure and Visual Studio 2012 Tyler Doerksen, Imaginet Microsoft’s public cloud platform is nearing its third year of public availability, supporting web site/service hosting, storage, relational databases, virtual machines, virtual networks and much more. Windows Azure provides both power and flexibility.  But to capture this power you need to have the right tools!  This session will demonstrate the primary ways you can harness Windows Azure with the .NET platform.  We’ll explain cloud service development, packaging, deployment, testing and show how Visual Studio 2012 with the Windows Azure SDK and other Microsoft tools can be used to develop for and manage Windows Azure.Harness the power of the cloud from the comfort of Visual Studio 2012!

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• Sneak Peak: Social Developer Program at JavaOne

  - by Mike Stiles

  By guest blogger Roland Smart We're just days away from what is gunning to be the most exciting installment of OpenWorld to date, so how about an exciting sneak peak at the very first Social Developer Program? If your first thought is, "What's a social developer?" you're not alone. It’s an emerging term and one we think will gain prominence as social experiences become more prevalent in enterprise applications. For those who keep an eye on the ever-evolving Facebook platform, you'll recall that they recently rebranded their PDC (preferred developer consultant) group as the PMD (preferred marketing developer), signaling the importance of development resources inside the marketing organization to unlock the potential of social. The marketing developer they're referring to could be considered a social developer in a broader context. While it's true social has really blossomed in the marketing context and CMOs are winning more and more technical resources, social is starting to work its way more deeply into the enterprise with the help of developers that work outside marketing. Developers, like the rest of us, have fallen in "like" with social functionality and are starting to imagine how social can transform enterprise applications in the way it has consumer-facing experiences. The thesis of my presentation is that social developers will take many pages from the marketing playbook as they apply social inside the enterprise. To support this argument, lets walk through a range of enterprise applications and explore how consumer-facing social experiences might be interpreted in this context. Here's one example of how a social experience could be integrated into a sales enablement application. As a marketer, I spend a great deal of time collaborating with my sales colleagues, so I have good insight into their working process. While at Involver, we grew our sales team quickly, and it became evident some of our processes broke with scale. For example, we used to have weekly team meetings at which we'd discuss what was working and what wasn't from a messaging perspective. One aspect of these sessions focused on "objections" and "responses," where the salespeople would walk through common objections to purchasing and share appropriate responses. We tried to map each context to best answers and we'd capture these on a wiki page. As our team grew, however, participation at scale just wasn't tenable, and our wiki pages quickly lost their freshness. Imagine giving salespeople a place where they could submit common objections and responses for their colleagues to see, sort, comment on, and vote on. What you'd get is an up-to-date and relevant repository of information. And, if you supported an application like this with a social graph, it would be possible to make good recommendations to individual sales people about the objections they'd likely hear based on vertical, product, region or other graph data. Taking it even further, you could build in a badging/game element to reward those salespeople who participate the most. Both these examples are based on proven models at work inside consumer-facing applications. If you want to learn about how HR, Operations, Product Development and Customer Support can leverage social experiences, you’re welcome to join us at JavaOne or join our Social Developer Community to find some of the presentations after OpenWorld.

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• SSIS Technique to Remove/Skip Trailer and/or Bad Data Row in a Flat File

  - by Compudicted

  I noticed that the question on how to skip or bypass a trailer record or a badly formatted/empty row in a SSIS package keeps coming back on the MSDN SSIS Forum. I tried to figure out the reason why and after an extensive search inside the forum and outside it on the entire Web (using several search engines) I indeed found that it seems even thought there is a number of posts and articles on the topic none of them are employing the simplest and the most efficient technique. When I say efficient I mean the shortest time to solution for the fellow developers. OK, enough talk. Let’s face the problem: Typically a flat file (e.g. a comma delimited/CSV) needs to be processed (loaded into a database in most cases really). Oftentimes, such an input file is produced by some sort of an out of control, 3-rd party solution and would come in with some garbage characters and/or even malformed/miss-formatted rows. One such example could be this imaginary file: As you can see several rows have no data and there is an occasional garbage character (1, in this example on row #7). Our task is to produce a clean file that will only capture the meaningful data rows. As an aside, our output/target may be a database table, but for the purpose of this exercise we will simply re-format the source. Let’s outline our course of action to start off: Will use SSIS 2005 to create a DFT; The DFT will use a Flat File Source to our input [bad] flat file; We will use a Conditional Split to process the bad input file; and finally Dump the resulting data to a new [clean] file. Well, only four steps, let’s see if it is too much of work. 1: Start the BIDS and add a DFT to the Control Flow designer (I named it Process Dirty File DFT): 2, and 3: I had added the data viewer to just see what I am getting, alas, surprisingly the data issues were not seen it:   What really is the key in the approach it is to properly set the Conditional Split Transformation. Visually it is: and specifically its SSIS Expression LEN([After CS Column 0]) > 1 The point is to employ the right Boolean expression (yes, the Conditional Split accepts only Boolean conditions). For the sake of this post I re-named the Output Name “No Empty Rows”, but by default it will be named Case 1 (remember to drag your first column into the expression area)! You can close your Conditional Split now. The next part will be crucial – consuming the output of our Conditional Split. Last step - #4: Add a Flat File Destination or any other one you need. Click on the Conditional Split and choose the green arrow to drop onto the target. When you do so make sure you choose the No Empty Rows output and NOT the Conditional Split Default Output. Make the necessary mappings. At this point your package must look like: As the last step will run our package to examine the produced output file. F5: and… it looks great!

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• Running a WebLogic Portal (WLP) 10.3.4 Domain as a Windows Service

  - by user647124

  To start a WLP server as a Windows service it is simplest to make your own script based on the provided standard script located at WL_HOME\server\bin\installSvc.cmd. The standard script works fine for a plain WLS domain, but lacks some classpath and options necessary for WLP.Start by making a copy of the installSvc.cmd script and naming it something specific to your domain.Next, just under SETLOCAL you will find where WL_HOME is defined. Here you will add the definitions you would normally add in a script that later calls installSvc.cmd (as per the standard documentation). set DOMAIN_NAME=gnma_test_domainset USERDOMAIN_HOME=D:\my_test_domainset SERVER_NAME=AdminServerset WLS_USER=weblogicset WLS_PW=gnmaAdmin01set PRODUCTION_MODE=trueset MEM_ARGS=-Xms512m –Xmx512mset MW_HOME=C:\Oracle\Middleware Note: I had heard of people using this approach who had issues with the length of the command line. This may be due to their use of the default domain path. In the example above, I use a shorter path.At this point, edit the DOMAIN_HOME\bin\startWebLogic.cmd and set it to echo both the classpath and the options. Then start the domain and capture the output of those echoes, then shut the domain back down. Now REM out the existing CLASSPATH definition, then use the outputs you captured earlier to set the CLASSPATH and JAVA_OPTIONS like this: REM set CLASSPATH=%WEBLOGIC_CLASSPATH%;%CLASSPATH%; C:\Oracle\Middleware\wlportal_10.3\portal\lib\security\wsrp-security-providers.jarset CLASSPATH=%MW_HOME%\patch_wls1034\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\patch_wlp1034\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\patch_oepe1111\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\patch_ocm1033\profiles\default\sys_manifest_classpath\weblogic_patch.jar;%MW_HOME%\JROCKI~1.1-3\lib\tools.jar;%WL_HOME%\server\lib\weblogic_sp.jar;%WL_HOME%\server\lib\weblogic.jar;%MW_HOME%\modules\features\weblogic.server.modules_10.3.4.0.jar;%WL_HOME%\server\lib\webservices.jar;%MW_HOME%\modules\ORGAPA~1.1/lib/ant-all.jar;%MW_HOME%\modules\NETSFA~1.0_1/lib/ant-contrib.jar;%WL_HOME%\common\derby\lib\derbyclient.jar;%WL_HOME%\server\lib\xqrl.jar;%WL_HOME%\server\lib\xquery.jar;%WL_HOME%\server\lib\binxml.jarset JAVA_OPTIONS= -Xverify:none -ea -da:com.bea... -da:javelin... -da:weblogic... -ea:com.bea.wli... -ea:com.bea.broker... -ea:com.bea.sbconsole... -Dplatform.home=%WL_HOME% -Dwls.home=%WL_HOME%\server -Dweblogic.home=%WL_HOME%\server -Dweblogic.wsee.bind.suppressDeployErrorMessage=true -Dweblogic.wsee.skip.async.response=true -Dweblogic.management.discover=true -Dwlw.iterativeDev=true -Dwlw.testConsole=true -Dwlw.logErrorsToConsole=true -Dweblogic.ext.dirs=%MW_HOME%\patch_wls1034\profiles\default\sysext_manifest_classpath;%MW_HOME%\patch_wlp1034\profiles\default\sysext_manifest_classpath;%MW_HOME%\patch_oepe1111\profiles\default\sysext_manifest_classpath;%MW_HOME%\patch_ocm1033\profiles\default\sysext_manifest_classpath;%MW_HOME%\wlportal_10.3\p13n\lib\system;%MW_HOME%\wlportal_10.3\light-portal\lib\system;%MW_HOME%\wlportal_10.3\portal\lib\system;%MW_HOME%\wlportal_10.3\info-mgmt\lib\system;%MW_HOME%\wlportal_10.3\analytics\lib\system;%MW_HOME%\wlportal_10.3\apps\lib\system;%MW_HOME%\wlportal_10.3\info-mgmt\deprecated\lib\system;%MW_HOME%\wlportal_10.3\content-mgmt\lib\system -Dweblogic.alternateTypesDirectory=%MW_HOME%\wlportal_10.3\portal\lib\securityAnd that's it. Looks really simple, but it took me quite some time to gather all the necessary pieces in order to make it work. Hopefully you find this before you went through half as much research.The example here uses a domain with only the Admin server and no managed servers. For a variety of reasons I only want the Admin server to be run as a service. The standard documentation along with the example above should allow you to expand this to include managed servers should you feel the need.

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• Understanding the Customer Form in Release 12 from an AR Perspective!!

  - by user793553

  Confused by the Customer Form in Release 12??  Read on, to get some insight into the evolution of this screen, and how it links in with Trading Community Architecture. Historically, the customer data model was owned by Oracle Receivables (AR).  However, as the data model changed and more complex relationships and attributes had to be tracked and monitored, the Trading Community Architecture (TCA) product was created.  All applications within the E-Business suite that require interaction with a customer integrate with TCA. Customer information is no longer stored in the individual applications but rather in a central repository/registry maintained within TCA.  It is important to understand the following entities/concepts stored in TCA: Party: A party is an entity with whom you can have a potential business relationship.  A party can be either a Person or an Organization.  The Party entity is completely independent of any business relationship; this means that a Party can exist even if you have no transactions with it.   The Party is the "umbrella" entity under which you capture all other attributes listed below. Customer: A customer is a party with whom you have an existing business relationship.  From an AR perspective, you can simplify the concepts by thinking of a Customer as a Party. This definition however does not apply to all other applications. In the Oracle Receivables Customer form, the information displayed at the Customer level is from TCA's Party information record. Customer Account (also called Account): An account contains information about how you transact business with a particular customer.  You can create multiple accounts for a customer.  When you create invoices and receipts you associate it to a particular Account of a Customer. Location: A Location is an address.  It is a point in space, typically identified by a street number, a street name, a city, a state or province, a country.  A location is independent of what it is used for - you do not associate a purpose to a location. Party Site: A Party Site is associated to a Party.  It is the location where a party is physically located.  When defining sites for a Party, only one can be an identifying address.  However, you can define other party sites associated to a party. You can define purposes/usage for Party Sites. Account Site: An Account Site is associated to a Customer Account. It is the location associated to the account you are transacting business with. You can define business purposes (also called site uses) for an Account site. Read more about the Customer Workbench in these notes: Doc ID 1436547.1 Oracle Receivables: Understanding the Customer Form in Release 12 Doc ID  1437866.1 Customer Form - Address: Troubleshooting, Known Issues and Patches Doc ID  1448442.1 Oracle Receivables (AR): Customer Workbench Information Center Do you find this type of blog entry useful?  Please add comments to let us know how we can help you more effectively.  Thank you!

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• More Stuff less Fluff

  - by brendonpage

  Originally posted on: http://geekswithblogs.net/brendonpage/archive/2013/11/08/more-stuff-less-fluff.aspxYAGNI – "You Aren't Going To Need It". This is an acronym commonly used in software development to remind developers to only write what they need. This acronym exists because software developers have gotten into the habit of writing everything they need to solve a problem and then everything they think they're going to possibly need in the future. Since we can't predict the future this results in a large portion of the code that we write never being used. That extra code causes unnecessary complexity, which makes it harder to understand and harder to modify when we inevitably have to write something that we didn't think of. I've known about YAGNI for some time now but I never really got it. The words made sense and the idea was clear but the concept never sank in. I was one of those devs who'd happily write a ton of code in the anticipation of future needs. In my mind this was an essential part of writing high quality code. I didn't realise that in doing so I was actually writing low quality code. If you are anything like me you are probably thinking "Lies and propaganda! High quality code needs to be future proof." I agree! But what makes code future proof? If we could see into the future the answer would be simple, code that allows for or meets all future requirements. Since we can't see the future the best we can do is write code that can easily adapt to future requirements, this means writing flexible code. Flexible code is: Fast to understand. Fast to add to. Fast to modify. To be flexible code has to be simple, this means only making it as complex as it needs to be to meet those 3 criteria. That is high quality code. YAGNI! The art is in deciding where to place the seams (abstractions) that will give you flexibility without making decisions about future functionality. Robert C Martin explains it very nicely, he says a good architecture allows you to defer decisions because if you can defer a decision then you have the flexibility to change it. I've recently had a YAGNI experience which brought this all into perspective. I was working on a new project which had multiple clients that connect to a server hosted in the cloud. I was tasked with adding a feature to the desktop client that would allow users to capture items that would then be saved to the cloud. My immediate thought was "Hey we have multiple clients so I should build a web service for these items, that way we can access them from other clients", so I went to work and this is what I created.  I stood back and gazed upon what I'd created with a warm fuzzy feeling. It was beautiful! Then the time came for the team to use the design I'd created for another feature with a new entity. Let's just say that they didn't get the same warm fuzzy feeling that I did when they looked at the design. After much discussion they eventually got it through to me that I'd bloated the design based on an assumption of future functionality. After much more discussion we cut the design down to the following. This design gives us future flexibility with no extra work, it is as complex as it needs to be. It has been a couple of months since this incident and we still haven't needed to access either of the entities from other clients. Using the simpler design allowed us to do more stuff with less stuff!

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• Head in the Clouds

  - by Tony Davis

  We're just past the second anniversary of the launch of Windows Azure. A couple of years' experience with Azure in the industry has provided some obvious success stories, but has deflated some of the initial marketing hyperbole. As a general principle, Azure seems to work well in providing a Service-Oriented Architecture for services in enterprises that suffer wide fluctuations in demand. Instead of being obliged to provide hardware sufficient for the occasional peaks in demand, one can hire capacity only when it is needed, and the cost of hosting an application is no longer a capital cost. It enables companies to avoid having to scale out hardware for peak periods only to see it underused for the rest of the time. A customer-facing application such as a concert ticketing system, which suffers high demand in short, predictable bursts of activity, is a great example of an application that would work well in Azure. However, moving existing applications to Azure isn't something to be done on impulse. Unless your application is .NET-based, and consists of 'stateless' components that communicate via queues, you are probably in for a lot of redevelopment work. It makes most sense for IT departments who are already deep in this .NET mindset, and who also want 'grown-up' methods of staging, testing, and deployment. Azure fits well with this culture and offers, as a bonus, good Visual Studio integration. The most-commonly stated barrier to porting these applications to Azure is the problem of reconciling the use of the cloud with legislation for data privacy and security. Putting databases in the cloud is a sticky issue for many and impossible for some due to compliance and security issues, the need for direct control over data, and so on. In the face of feedback from the early adopters of Azure, Microsoft has broadened the architectural choices to cater for a wide range of requirements. As well as SQL Azure Database (SAD) and Azure storage, the unstructured 'BLOB and Entity-Attribute-Value' NoSQL storage alternative (which equates more closely with folders and files than a database), Windows Azure offers a wide range of storage options including use of services such as oData: developers who are programming for Windows Azure can simply choose the one most appropriate for their needs. Secondly, and crucially, the Windows Azure architecture allows you the freedom to produce hybrid applications, where only those parts that need cloud-based hosting are deployed to Azure, whereas those parts that must unavoidably be hosted in a corporate datacenter can stay there. By using a hybrid architecture, it will seldom, if ever, be necessary to move an entire application to the cloud, along with personal and financial data. For example that we could port to Azure only put those parts of our ticketing application that capture and process tickets orders. Once an order is captured, the financial side can be processed in our own data center. In short, Windows Azure seems to be a very effective way of providing services that are subject to wide but predictable fluctuations in demand. Have you come to the same conclusions, or do you think I've got it wrong? If you've had experience with Azure, would you recommend it? It would be great to hear from you. Cheers, Tony.

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• OpenWorld: Our (Road) Maps are Looking Good!

  - by Tony Berk

  Wow, only one (or two) days down at Oracle OpenWorld! Are you on overload yet? I'm still trying to figure out how to be in 3 sessions at the same time... I guess everyone needs to prioritize! There was a lot to see in Monday's sessions, especially some great forward-looking roadmap sessions. In case you aren't here or you decided to go to other sessions, this is my quick summary of what I could capture from a couple of the roadmaps: In the Fusion CRM Strategy and Roadmap session, Anthony Lye provided an overview of the Fusion CRM strategy including the key design principles of 3 E's: Easy, Effective and Efficient. After an overview of how Oracle has deployed Fusion CRM internally to 25,000 users worldwide, Anthony discussed the features coming in the next release, the releases in the next 12 months and beyond. I can't detail too much since you haven't read Oracle's Safe Harbor statement, but check out Fusion Tap and look for new features and added functionality for sales prediction, marketing, social and integration with a number of the key Customer Experience products.  In the Oracle RightNow CX Cloud Service Vision and Roadmap session, Chris Hamilton presented the focus areas for the RightNow product. As a result of the large increase in development resources after the acquisition, the RightNow CX team is planning a lot of enhancements to the functionality, infrastructure and integrations. As a key piece of the Oracle Customer Experience (CX) strategy, RightNow will be integrated with Oracle Social Network, Oracle Commerce (ATG and Endeca), Oracle Knowledge, Oracle Policy Automation and, of course, further integration with Fusion Sales and Marketing. Look forward to seeing more on the Virtual Assistant, Smart Interaction Hub and Mobility. In addition to the roadmaps, I was looking forward to hearing from Oracle CRM customers. So, I sat in on two great Siebel customer panels: The Maximizing User Adoption Rates for Siebel Sales and Siebel Partner Relationship Management panel consisted of speakers from CSL Behring, McKesson and Intuit. It was great to get an overview of implementations for both B2B and B2C companies. It was great hearing that all of these companies have more than 1,000 sales users (Intuit has 4,000) and how the 360 degree view of the customer in Siebel is helping these customers improve their customers' experience (CX). They are all great examples of centralized implementations which have standardized processes across the globe and across business units.  Waste Management, Farmers Insurance and the US Citizenship & Immigration Services presented in the Driving Great Customer Experiences with Siebel Service Applications session. Talk about serving large customer bases! Is it possible that Farmers with only 10 million households is the smallest of these 3? All of them provided great examples of how they are improving the customer experience (CX) including 60-70% improvements in efficiency or reducing the number of applications the customer service reps (CSRs) need to use from 10 to 1 (Waste Management) and context aware call transfers to avoid the caller explaining their issue 3 times (USCIS). So that's my wrap up of only 4 sessions from Monday. In between sessions, I stopped by the Oracle DEMOgrounds and CRM Pavilion to visit with a group of great partners and see the products and partner integrations in action. Don't miss a recap of Mark Hurd's Keynote. I can't believe there were another 40+ sessions covering CRM, Fusion, Cloud, etc. that I missed today! Anyone else see any great sessions?

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• The Future of Air Travel: Intelligence and Automation

  - by BobEvans

  Remember those white-knuckle flights through stormy weather where unexpected plunges in altitude result in near-permanent relocations of major internal organs? Perhaps there’s a better way, according to a recent Wall Street Journal article: “Pilots of a Honeywell International Inc. test plane stayed on their initial flight path, relying on the company's latest onboard radar technology to steer through the worst of the weather. The specially outfitted Boeing 757 barely shuddered as it gingerly skirted some of the most ferocious storm cells over Fort Walton Beach and then climbed above the rest in zero visibility.” Or how about the multifaceted check-in process, which might not wreak havoc on liver location but nevertheless makes you wonder if you’ve been trapped in some sort of covert psychological-stress test? Another WSJ article, called “The Self-Service Airport,” says there’s reason for hope there as well: “Airlines are laying the groundwork for the next big step in the airport experience: a trip from the curb to the plane without interacting with a single airline employee. At the airport of the near future, ‘your first interaction could be with a flight attendant,’ said Ben Minicucci, chief operating officer of Alaska Airlines, a unit of Alaska Air Group Inc.” And in the topsy-turvy world of air travel, it’s not just the passengers who’ve been experiencing bumpy rides: the airlines themselves are grappling with a range of challenges—some beyond their control, some not—that make profitability increasingly elusive in spite of heavy demand for their services. A recent piece in The Economist illustrates one of the mega-challenges confronting the airline industry via a striking set of contrasting and very large numbers: while the airlines pay $7 billion per year to third-party computerized reservation services, the airlines themselves earn a collective profit of only $3 billion per year. In that context, the anecdotes above point unmistakably to the future that airlines must pursue if they hope to be able to manage some of the factors outside of their control (e.g., weather) as well as all of those within their control (operating expenses, end-to-end visibility, safety, load optimization, etc.): more intelligence, more automation, more interconnectedness, and more real-time awareness of every facet of their operations. Those moves will benefit both passengers and the air carriers, says the WSJ piece on The Self-Service Airport: “Airlines say the advanced technology will quicken the airport experience for seasoned travelers—shaving a minute or two from the checked-baggage process alone—while freeing airline employees to focus on fliers with questions. ‘It's more about throughput with the resources you have than getting rid of humans,’ said Andrew O'Connor, director of airport solutions at Geneva-based airline IT provider SITA.” Oracle’s attempting to help airlines gain control over these challenges by blending together a range of its technologies into a solution called the Oracle Airline Data Model, which suggests the following steps: • To retain and grow their customer base, airlines need to focus on the customer experience. • To personalize and differentiate the customer experience, airlines need to effectively manage their passenger data. • The Oracle Airline Data Model can help airlines jump-start their customer-experience initiatives by consolidating passenger data into a customer data hub that drives realtime business intelligence and strategic customer insight. • Oracle’s Airline Data Model brings together multiple types of data that can jumpstart your data-warehousing project with rich out-of-the-box functionality. • Oracle’s Intelligent Warehouse for Airlines brings together the powerful capabilities of Oracle Exadata and the Oracle Airline Data Model to give you real-time strategic insights into passenger demand, revenues, sales channels and your flight network. The airline industry aside, the bullet points above offer a broad strategic outline for just about any industry because the customer experience is becoming pre-eminent in each and there is simply no way to deliver world-class customer experiences unless a company can capture, manage, and analyze all of the relevant data in real-time. I’ll leave you with two thoughts from the WSJ article about the new in-flight radar system from Honeywell: first, studies show that a single episode of serious turbulence can wrack up $150,000 in additional costs for an airline—so, it certainly behooves the carriers to gain the intelligence to avoid turbulence as much as possible. And second, it’s back to that top-priority customer-experience thing and the value that ever-increasing levels of intelligence can deliver. As the article says: “In the cabin, reporters watched screens showing the most intense parts of the nearly 10-mile wide storm, which churned some 7,000 feet below, in vibrant red and other colors. The screens also were filled with tiny symbols depicting likely locations of lightning and hail, which can damage planes and wreak havoc on the nerves of white-knuckle flyers.”  (Bob Evans is senior vice-president, communications, for Oracle.)  

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• Know your Data Lineage

  - by Simon Elliston Ball

  An academic paper without the footnotes isn’t an academic paper. Journalists wouldn’t base a news article on facts that they can’t verify. So why would anyone publish reports without being able to say where the data has come from and be confident of its quality, in other words, without knowing its lineage. (sometimes referred to as ‘provenance’ or ‘pedigree’) The number and variety of data sources, both traditional and new, increases inexorably. Data comes clean or dirty, processed or raw, unimpeachable or entirely fabricated. On its journey to our report, from its source, the data can travel through a network of interconnected pipes, passing through numerous distinct systems, each managed by different people. At each point along the pipeline, it can be changed, filtered, aggregated and combined. When the data finally emerges, how can we be sure that it is right? How can we be certain that no part of the data collection was based on incorrect assumptions, that key data points haven’t been left out, or that the sources are good? Even when we’re using data science to give us an approximate or probable answer, we cannot have any confidence in the results without confidence in the data from which it came. You need to know what has been done to your data, where it came from, and who is responsible for each stage of the analysis. This information represents your data lineage; it is your stack-trace. If you’re an analyst, suspicious of a number, it tells you why the number is there and how it got there. If you’re a developer, working on a pipeline, it provides the context you need to track down the bug. If you’re a manager, or an auditor, it lets you know the right things are being done. Lineage tracking is part of good data governance. Most audit and lineage systems require you to buy into their whole structure. If you are using Hadoop for your data storage and processing, then tools like Falcon allow you to track lineage, as long as you are using Falcon to write and run the pipeline. It can mean learning a new way of running your jobs (or using some sort of proxy), and even a distinct way of writing your queries. Other Hadoop tools provide a lot of operational and audit information, spread throughout the many logs produced by Hive, Sqoop, MapReduce and all the various moving parts that make up the eco-system. To get a full picture of what’s going on in your Hadoop system you need to capture both Falcon lineage and the data-exhaust of other tools that Falcon can’t orchestrate. However, the problem is bigger even that that. Often, Hadoop is just one piece in a larger processing workflow. The next step of the challenge is how you bind together the lineage metadata describing what happened before and after Hadoop, where ‘after’ could be  a data analysis environment like R, an application, or even directly into an end-user tool such as Tableau or Excel. One possibility is to push as much as you can of your key analytics into Hadoop, but would you give up the power, and familiarity of your existing tools in return for a reliable way of tracking lineage? Lineage and auditing should work consistently, automatically and quietly, allowing users to access their data with any tool they require to use. The real solution, therefore, is to create a consistent method by which to bring lineage data from these data various disparate sources into the data analysis platform that you use, rather than being forced to use the tool that manages the pipeline for the lineage and a different tool for the data analysis. The key is to keep your logs, keep your audit data, from every source, bring them together and use the data analysis tools to trace the paths from raw data to the answer that data analysis provides.

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• Managing Operational Risk of Financial Services Processes – part 2/2

  - by Sanjeev Sharma

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} In my earlier blog post, I had described the factors that lead to compliance complexity of financial services processes. In this post, I will outline the business implications of the increasing process compliance complexity and the specific role of BPM in addressing the operational risk reduction objectives of regulatory compliance. First, let’s look at the business implications of increasing complexity of process compliance for financial institutions: · Increased time and cost of compliance due to duplication of effort in conforming to regulatory requirements due to process changes driven by evolving regulatory mandates, shifting business priorities or internal/external audit requirements · Delays in audit reporting due to quality issues in reconciling non-standard process KPIs and integrity concerns arising from the need to rely on multiple data sources for a given process Next, let’s consider some approaches to managing the operational risk of business processes. Financial institutions considering reducing operational risk of their processes, generally speaking, have two choices: · Rip-and-replace existing applications with new off-the shelf applications. · Extend capabilities of existing applications by modeling their data and process interactions, with other applications or user-channels, outside of the application boundary using BPM. The benefit of the first approach is that compliance with new regulatory requirements would be embedded within the boundaries of these applications. However pre-built compliance of any packaged application or custom-built application should not be mistaken as a one-shot fix for future compliance needs. The reason is that business needs and regulatory requirements inevitably out grow end-to-end capabilities of even the most comprehensive packaged or custom-built business application. Thus, processes that originally resided within the application will eventually spill outside the application boundary. It is precisely at such hand-offs between applications or between overlaying processes where vulnerabilities arise to unknown and accidental faults that potentially result in errors and lead to partial or total failure. The gist of the above argument is that processes which reside outside application boundaries, in other words, span multiple applications constitute a latent operational risk that spans the end-to-end value chain. For instance, distortion of data flowing from an account-opening application to a credit-rating system if left un-checked renders compliance with “KYC” policies void even when the “KYC” checklist was enforced at the time of data capture by the account-opening application. Oracle Business Process Management is enabling financial institutions to lower operational risk of such process ”gaps” for Financial Services processes including “Customer On-boarding”, “Quote-to-Contract”, “Deposit/Loan Origination”, “Trade Exceptions”, “Interest Claim Tracking” etc.. If you are faced with a similar challenge and need any guidance on the same feel free to drop me a note.

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• Fast Data - Big Data's achilles heel

  - by thegreeneman

  At OOW 2013 in Mark Hurd and Thomas Kurian's keynote, they discussed Oracle's Fast Data software solution stack and discussed a number of customers deploying Oracle's Big Data / Fast Data solutions and in particular Oracle's NoSQL Database.  Since that time, there have been a large number of request seeking clarification on how the Fast Data software stack works together to deliver on the promise of real-time Big Data solutions.   Fast Data is a software solution stack that deals with one aspect of Big Data, high velocity.   The software in the Fast Data solution stack involves 3 key pieces and their integration:  Oracle Event Processing, Oracle Coherence, Oracle NoSQL Database.   All three of these technologies address a high throughput, low latency data management requirement.   Oracle Event Processing enables continuous query to filter the Big Data fire hose, enable intelligent chained events to real-time service invocation and augments the data stream to provide Big Data enrichment. Extended SQL syntax allows the definition of sliding windows of time to allow SQL statements to look for triggers on events like breach of weighted moving average on a real-time data stream.    Oracle Coherence is a distributed, grid caching solution which is used to provide very low latency access to cached data when the data is too big to fit into a single process, so it is spread around in a grid architecture to provide memory latency speed access.  It also has some special capabilities to deploy remote behavioral execution for "near data" processing.   The Oracle NoSQL Database is designed to ingest simple key-value data at a controlled throughput rate while providing data redundancy in a cluster to facilitate highly concurrent low latency reads.  For example, when large sensor networks are generating data that need to be captured while analysts are simultaneously extracting the data using range based queries for upstream analytics.  Another example might be storing cookies from user web sessions for ultra low latency user profile management, also leveraging that data using holistic MapReduce operations with your Hadoop cluster to do segmented site analysis.  Understand how NoSQL plays a critical role in Big Data capture and enrichment while simultaneously providing a low latency and scalable data management infrastructure thru clustered, always on, parallel processing in a shared nothing architecture. Learn how easily a NoSQL cluster can be deployed to provide essential services in industry specific Fast Data solutions. See these technologies work together in a demonstration highlighting the salient features of these Fast Data enabling technologies in a location based personalization service. The question then becomes how do these things work together to deliver an end to end Fast Data solution.  The answer is that while different applications will exhibit unique requirements that may drive the need for one or the other of these technologies, often when it comes to Big Data you may need to use them together.   You may have the need for the memory latencies of the Coherence cache, but just have too much data to cache, so you use a combination of Coherence and Oracle NoSQL to handle extreme speed cache overflow and retrieval.   Here is a great reference to how these two technologies are integrated and work together.  Coherence & Oracle NoSQL Database.   On the stream processing side, it is similar as with the Coherence case.  As your sliding windows get larger, holding all the data in the stream can become difficult and out of band data may need to be offloaded into persistent storage.  OEP needs an extreme speed database like Oracle NoSQL Database to help it continue to perform for the real time loop while dealing with persistent spill in the data stream.  Here is a great resource to learn more about how OEP and Oracle NoSQL Database are integrated and work together.  OEP & Oracle NoSQL Database.

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• 4 Key Ingredients for the Cloud

  - by Kellsey Ruppel

  It's a short week here with the US Thanksgiving Holiday. So, before we put on our stretch pants and get ready to belly up to the dinner table for turkey, stuffing and mashed potatoes, let's spend a little time this week talking about the Cloud (kind of like the feathery whipped goodness that tops the infamous Thanksgiving pumpkin pie!) But before we dive into the Cloud, let's do a side by side comparison of the key ingredients for each. Cloud Whipped Cream  Application Integration  1 cup heavy cream  Security  1/4 cup sugar  Virtual I/O  1 teaspoon vanilla  Storage  Chilled Bowl It’s no secret that millions of people are connected to the Internet. And it also probably doesn’t come as a surprise that a lot of those people are connected on social networking sites.  Social networks have become an excellent platform for sharing and communication that reflects real world relationships and they play a major part in the everyday lives of many people. Facebook, Twitter, Pinterest, LinkedIn, Google+ and hundreds of others have transformed the way we interact and communicate with one another.Social networks are becoming more than just an online gathering of friends. They are becoming a destination for ideation, e-commerce, and marketing. But it doesn’t just stop there. Some organizations are utilizing social networks internally, integrated with their business applications and processes and the possibility of social media and cloud integration is compelling. Forrester alone estimates enterprise cloud computing to grow to over $240 billion by 2020. It’s hard to find any current IT project today that is NOT considering cloud-based deployments. Security and quality of service concerns are no longer at the forefront; rather, it’s about focusing on the right mix of capabilities for the business. Cloud vs. On-Premise? Policies & governance models? Social in the cloud? Cloud’s increasing sophistication, security in applications, mobility, transaction processing and social capabilities make it an attractive way to manage information. And Oracle offers all of this through the Oracle Cloud and Oracle Social Network. Oracle Social Network is a secure private network that provides a broad range of social tools designed to capture and preserve information flowing between people, enterprise applications, and business processes. By connecting you with your most critical applications, Oracle Social Network provides contextual, real-time communication within and across enterprises. With Oracle Social Network, you and your teams have the tools you need to collaborate quickly and efficiently, while leveraging the organization’s collective expertise to make informed decisions and drive business forward. Oracle Social Network is available as part of a portfolio of application and platform services within the Oracle Cloud. Oracle Cloud offers self-service business applications delivered on an integrated development and deployment platform with tools to rapidly extend and create new services. Oracle Social Network is pre-integrated with the Fusion CRM Cloud Service and the Fusion HCM Cloud Service within the Oracle Cloud. If you are looking for something to watch as you veg on the couch in a post-turkey dinner hangover, you might consider watching these how-to videos! And yes, it is perfectly ok to have that 2nd piece of pie

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• The World of SQL Database Deployment

  - by GGBlogger

  In my early development days, I used Microsoft Access for building databases. It made things easy since I only needed to package the database with the installation package so my clients would have access to it. When we began the development of a new package in Visual Studio .NET I decided to use SQL Server Express. It was free and provided good tools - also free. I thought it was a tremendous idea until it came time to distribute our new software! What a surprise. The nightmare Ah, the choices! Detach the database and have the client reattach it to a newly installed – oh wait. FIRST my new client needs to download and install SQL Server Express with SQL Server Management Studio. That’s not a great thing, but it is one more nightmare step for users who may have other versions of SQL installed. Then the question became – do we detach and reattach or do we do a backup. It was too late (bad planning) to revert to Microsoft Access but we badly needed a simple way to package and distribute both the database AND sample contents. Red Gate to the rescue It took me a while to find an answer but I did find it in a package called SQL Packager sold by a relatively unpublicized company in England called Red Gate. They call their products “ingeniously simple” and I must agree with that description. With SQL Packager you point to the database (more in a minute) you want to distribute. A few mouse clicks and dialogs and you have an executable file that you can ship virtually anywhere and virtually any way which, when run, installs the database on your destination SQL Server instance! It really is that simple. Easier to show than tell Let’s explore a hypothetical case. Let’s say you have a local SQL database of customers and you have decided you want to share it with your subsidiaries or partners. Here is the underlying screen you will see on starting SQL Packager. There are a bunch of possibilities here but I’m going to keep this relatively simple. At this point I simply want to illustrate the simplicity of generating an executable to deliver your database. You will notice that you can set up a new package, edit an existing package or change a bunch of options. Start SQL packager And the following is the default dialog you get on startup. In the next dialog, I’ve selected the Server and Database. I’ve also selected Windows Authentication. Pressing Next causes SQL Packager to run a number of checks and produce a report. Now you’re given a comprehensive list of what is going to be packaged and you’re allowed to change it if you desire. I’ve never made any changes here so I can’t really make any suggestions. The just illustrates the comprehensive nature of so many Red Gate products including this one. Clicking Next gives you still further options. SQL Packager then works its magic and shows you a dialog with the results. Packager then gives you a dialog of the scripts it has generated. The capture above only shows 1 of 4 tabs. Finally pressing Next gives you the option to generate a .NET executable of a C# project. I’ve only generated an executable so I’m not in a position to tell you what the C# project looks like. That may be the subject of further discussions. You can rename the package and tell SQL Packager where to save it. I’ve skipped a lot but this will serve to illustrate the comprehensive (and ingenious) things Red Gate does. All in all, it’s a superb way to distribute populated SQL databases. Oh – we’ll save running the resulting executable for later also but believe me it’s insanely simple.

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• Using Content Analytics for More Effective Engagement

  - by Kellsey Ruppel

  Using Content Analytics for More Effective Engagement: Turning High-Volume Content into Templates for Success By Mitchell Palski, Oracle WebCenter Sales Consultant Many organizations use Oracle WebCenter Portal to develop these basic types of portals: Intranet portals used for collaboration, employee self-service, and company communication Extranet portals used by customers and partners for self-service and support Team collaboration portals that allow users to share documents and content, track activity, and engage in discussions Portals are intended to provide a personalized, single point of interaction with web-based applications and information. The user experiences that a Portal is capable of displaying should be relevant to an individual user or class of users (a group or role). The components of a Portal that would vary based on a user’s identity include: Web content such as images, news articles, and on-screen instruction Social tools such as threaded discussions, polls/surveys, and blogs Document management tools to upload, download, and edit files Web applications that present data visualizations and data entry modules These collections of content, tools, and applications make up valuable workspaces. The challenge that a development team may have is defining which combinations are the most effective for its users. No one wants to create and manage a workspace that goes un-used or (even worse) that is used but is ineffective. Oracle WebCenter Portal provides you with the capabilities to not only rapidly develop variations of portals, but also identify which portals are the most effective and should be re-used throughout an enterprise. Capturing Portal AnalyticsOracle WebCenter Portal provides an analytics service that allows administrators and business users to track and analyze portal usage. These analytics are captured in the form of: Usage tracking metrics Behavior tracking User Profile Correlation The out-of-the-box task reports that come with Oracle WebCenter Portal include: WebCenter Portal Traffic Page Traffic Login Metrics Portlet Traffic Portlet Response Time Portlet Instance Traffic Portlet Instance Response Time Search Metrics Document Metrics Wiki Metrics Blog Metrics Discussion Metrics Portal Traffic Portal Response Time By determining the usage and behavior tracking metrics that are associated with specific user profiles (including groups and roles), your administrators will be able to identify the components of your solution that are the most valuable.  Your first step as an administrator should be to identify the specific pages and/or components are used the most frequently. Next, determine the user(s) or user-group(s) that are accessing those high-use elements of a portal. It is also important to determine patterns in high-usage and see if they correlate to a specific schedule. One of the goals of any development team (especially those that are following Agile methodologies) should be to develop reusable web components to minimize redundant development. Oracle WebCenter Portal provides you the tools to capture the successful workspaces that have already been developed and identified so that they can be reused for similar user demographics. Re-using Successful PortalsWhen creating a new Portal in Oracle WebCenter, developers have the option to base that portal on a template that includes: Pre-seeded data such as pages, tools, user roles, and look-and-feel assets Specific sub-sets of page-layouts, tools, and other resources to standardize what is added to a Portal’s pages Any custom components that your team creates during development cycles Once you have identified a successful workspace and its most valuable components, leverage Oracle WebCenter’s ability to turn that custom portal into a portal template. By creating a template from your already successful portal, you are empowering your enterprise by providing a starting point for future initiatives. Your new projects, new teams, and new web pages can benefit from lessons learned and adjustments that have already been made to optimize user experiences instead of starting from scratch. ***For a complete explanation of how to work with Portal Templates, be sure to read the Fusion Middleware documentation available online.

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• College Ratings via the Federal Government

  - by user9147039

  A few weeks back you might remember news about a higher education rating system proposal from the Obama administration. As I've discussed previously, political and stakeholder pressures to improve outcomes and increase transparency are stronger than ever before. The executive branch proposal is intended to make progress in this area. Quoting from the proposal itself, "The ratings will be based upon such measures as: Access, such as percentage of students receiving Pell grants; Affordability, such as average tuition, scholarships, and loan debt; and Outcomes, such as graduation and transfer rates, graduate earnings, and advanced degrees of college graduates.” This is going to be quite complex, to say the least. Most notably, higher ed is not monolithic. From community and other 2-year colleges, to small private 4-year, to professional schools, to large public research institutions…the many walks of higher ed life are, well, many. Designing a ratings system that doesn't wind up with lots of unintended consequences and collateral damage will be difficult. At best you would end up potentially tarnishing the reputation of certain institutions that were actually performing well against the metrics and outcome measures that make sense in their "context" of education. At worst you could spend a lot of time and resources designing a system that would lose credibility with its "customers". A lot of institutions I work with already have in place systems like the one described above. They are tracking completion rates, completion timeframes, transfers to other institutions, job placement, and salary information. As I talk to these institutions there are several constants worth noting: • Deciding on which metrics to measure is complicated. While employment and salary data are relatively easy to track, qualitative measures are more difficult. How do you quantify the benefit to someone who studies in one field that may not compensate him or her as well as another field but that provides huge personal fulfillment and reward is a difficult measure to quantify? • The data is available but the systems to transform the data into actual information that can be used in meaningful ways are not. Too often in higher ed information is siloed. As such, much of the data that need to be a part of a comprehensive system sit in multiple organizations, oftentimes outside the reach of core IT. • Politics and culture are big barriers. One of the areas that my team and I spend a lot of time talking about with higher ed institutions all over the world is the imperative to optimize for student success. This, like the tracking of the students’ achievement after graduation, requires a level or organizational capacity that does not currently exist. The primary barrier is the culture of "data islands" in higher ed, and the need for leadership to drive out the divisions between departments, schools, colleges, etc. and institute academy-wide analytics and data stewardship initiatives that will enable student success. • Data quality is a very big issue. So many disparate systems exist (some on premise, some "in the cloud") that keep data about "persons" using different means to identify them. Establishing a single source of truth about an individual and his or her data is difficult without some type of data quality policy and tools. Good tools actually exist but are seldom leveraged. Don't misunderstand - I think it's a great idea to drive additional transparency and accountability into the system of higher education. And not just at home, but globally. Students and parents need access to key data to make informed, responsible choices. The tools exist to not only enable this kind of information to be shared but to capture the very metrics stakeholders care most about and in a way that makes sense in the context of a given institution's "place" in the overall higher ed panoply.

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• When should I use a Process Model versus a Use Case?

  - by Dave Burke

  This Blog entry is a follow on to https://blogs.oracle.com/oum/entry/oum_is_business_process_and and addresses a question I sometimes get asked…..i.e. “when I am gathering requirements on a Project, should I use a Process Modeling approach, or should I use a Use Case approach?” Not surprisingly, the short answer is “it depends”! Let’s take a scenario where you are working on a Sales Force Automation project. We’ll call the process that is being implemented “Lead-to-Order”. I would typically think of this type of project as being “Process Centric”. In other words, the focus will be on orchestrating a series of human and system related tasks that ultimately deliver value to the business in a cost effective way. Put in even simpler terms……implement an automated pre-sales system. For this type of (Process Centric) project, requirements would typically be gathered through a series of Workshops where the focal point will be on creating, or confirming, the Future-State (To-Be) business process. If pre-defined “best-practice” business process models exist, then of course they could and should be used during the Workshops, but even in their absence, the focus of the Workshops will be to define the optimum series of Tasks, their connections, sequence, and dependencies that will ultimately reflect a business process that meets the needs of the business. Now let’s take another scenario. Assume you are working on a Content Management project that involves automating the creation and management of content for User Manuals, Web Sites, Social Media publications etc. Would you call this type of project “Process Centric”?.......well you could, but it might also fall into the category of complex configuration, plus some custom extensions to a standard software application (COTS). For this type of project it would certainly be worth considering using a Use Case approach in order to 1) understand the requirements, and 2) to capture the functional requirements of the custom extensions. At this point you might be asking “why couldn’t I use a Process Modeling approach for my Content Management project?” Well, of course you could, but you just need to think about which approach is the most effective. Start by analyzing the types of Tasks that will eventually be automated by the system, for example: Best Suited To? Task Name Process Model Use Case Notes Manage outbound calls Ö A series of linked human and system tasks for calling and following up with prospects Manage content revision Ö Updating the content on a website Update User Preferences Ö Updating a users display preferences Assign Lead Ö Reviewing a lead, then assigning it to a sales person Convert Lead to Quote Ö Updating the status of a lead, and then converting it to a sales order As you can see, it’s not an exact science, and either approach is viable for the Tasks listed above. However, where you have a series of interconnected Tasks or Activities, than when combined, deliver value to the business, then that would be a good indicator to lead with a Process Modeling approach. On the other hand, when the Tasks or Activities in question are more isolated and/or do not cross traditional departmental boundaries, then a Use Case approach might be worth considering. Now let’s take one final scenario….. As you captured the To-Be Process flows for the Sales Force automation project, you discover a “Gap” in terms of what the client requires, and what the standard COTS application can provide. Let’s assume that the only way forward is to develop a Custom Extension. This would now be a perfect opportunity to document the functional requirements (behind the Gap) using a Use Case approach. After all, we will be developing some new software, and one of the most effective ways to begin the Software Development Lifecycle is to follow a Use Case approach. As always, your comments are most welcome.

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• Qt vs WPF/.NET

  - by aaronc

  My company is trying to make the decision between using Qt/C++ for our GUI framework or migrating to .NET and using WPF. We have up to this point been using MFC. It seems that .NET/WPF is technically the most advanced and feature-rich platform. I do, however, have several concerns. These include: Platform support Framework longevity (i.e. future-proofing) Performance and overhead For this application we are willing to sacrifice support for Windows 2000, Macs, and Linux. But, the issue is more related to Microsoft's commitment to the framework and their extant platforms. It seems like Microsoft has a bad habit of coming up with something new, hyping it for a few years, and then relegating it to the waste-bin essentially abandoning the developers who chose it. First it was MFC and VB6, then Windows Forms, and now there's WPF. Also with .NET, versions of Windows were progressively nicked off the support list. Looks like WPF could be here to stay for a while, but since its not open source its really in Microsoft's hands. I'm also concerned about the overhead and performance of WPF since some of our applications involve processing large amounts of information and doing real-time data capture. Qt seems like a really good option, but it doesn't have all the features of WPF/.NET couldn't use languages like C#. Basically, what does the community think about Microsoft's commitment to WPF compared with previous frameworks? Are the performance considerations significant enough to avoid using it for a realtime app? And, how significant are the benefits of WPF/.NET in terms of productivity and features compared to Qt?

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• .Net Windows Service Throws EventType clr20r3 system.data.sqlclient.sql error

  - by William Edmondson

  I have a .Net/c# 2.0 windows service. The entry point is wrapped in a try catch block yet when I look at the server's application event log I seem a number of "EventType clr20r3" errors that are causing the service to die unexpectedly. The catch block has a "catch (Exception ex)". Each sql commands is of the type "CommandType.StoredProcedure" and are executed with SqlDataReader's. These sproc calls function correctly 99% of time and have all been thoroughly unit tested, profiled, and QA'd. I additionally wrapped these calls in try catch blocks just to be sure and am still experiencing these unhandled exceptions. This only in our production environment and cannot be duplicated in our dev or staging environments (even under heavy load). Why would my error handling not catch this particular error? Is there anyway to capture more detail as to the root cause of the problem? Here is an example of the event log: EventType clr20r3, P1 RDC.OrderProcessorService, P2 1.0.0.0, P3 4ae6a0d0, P4 system.data, P5 2.0.0.0, P6 4889deaf, P7 2490, P8 2c, P9 system.data.sqlclient.sql, P10 NIL. Additionally The Order Processor service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

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• How To Avoid a Perl script calling an Another Perl Script

  - by rockyurock

  Hello, i am calling a perl script client.pl from a main script to capture the output of client.pl in @output. is there anyway to avoid the use of these two files so i can use the output of client.pl in main.pl itself here is my code.... main.pl ======= my @output = readpipe("client.pl"); client.pl ========= #! /usr/bin/perl -w #use strict; use Socket; #initialize host and port my $host = shift || $FTP_SERVER; my $port = shift || $CLIENT_PORT; my $proto = getprotobyname('tcp'); #get the port address my $iaddr = inet_aton($host); my $paddr = sockaddr_in($port, $iaddr); #create the socket, connect to the port socket(SOCKET, PF_INET, SOCK_STREAM, $proto)or die "socket: $!\n"; connect(SOCKET, $paddr) or die "connect: $!\n"; my $line; while ($line = ) { print "$line\n"; } close SOCKET or die "close: $!"; /rocky..

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• jqGrid Export to CSV Missing Column Names

  - by user561557

  I have a jqGrid that works perfectly. It contains a pager button to export the grid to a csv file which works and exports the data. However, I also need to have the column names exported with the data and I can't seem to get that to work. My working code follows. jQuery("#detail").jqGrid('navGrid','#pager2', {height:520,width:500,savekey:[true,13],navkeys:[true,38,40],reloadAfterSubmit:false, jqModal:false, closeOnEscape:true, bottominfo:"Fields marked with () are required"}, // edit options {height:520, width:500,savekey:[true,13],reloadAfterSubmit:false,jqModal:false, closeOnEscape:true,bottominfo:"Fields marked with () are required", closeAfterAdd: true}, // add options {reloadAfterSubmit:false,jqModal:false, closeOnEscape:true}, // del options {closeOnEscape:true}, // search options {height:250,width:500,jqModal:false,closeOnEscape:true}, {view:true} // view options ); // add custom button to export the data to excel jQuery("#detail").jqGrid('navButtonAdd','#pager2',{ caption:"", title:"Export to CSV", onClickButton : function () { exportExcel(); }, position:"last" }); // add custom button to print grid jQuery("#detail").jqGrid('navButtonAdd','#pager2',{ caption:"", title:"Print", buttonicon:"ui-icon-print", onClickButton : function () { jQuery('#detail_table').jqprint({ operaSupport: true }); return false; } }); function exportExcel() { var mya=new Array(); mya=jQuery("#detail").getDataIDs(); // Get All IDs var data=jQuery("#detail").getRowData(mya[0]); // Get First row to get the labels var colNames=new Array(); var ii=0; for (var i in data){colNames[ii++]=i;} // capture col names var html=""; for(i=0;i } html=html+"\\n"; // end of line at the end document.forms[0].method='POST'; document.forms[0].action='ajax/csvExport.php'; // send it to server which will open this contents in excel file document.forms[0].target='_blank'; document.forms[0].csvBuffer.value=html; document.forms[0].submit(); }

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• Open a URL with parameters using selenium.open()

  - by gagneet

  I am using selenium.open(), to open a URL, which prints the cookie output to the browser window: String cookiestr = "http://my.server.com/cookie?out=text"; selenium.open( cookiestr ); The problem is that, it opens a "Save As..." popup, to save the file named "cookie". When I open the same URL in my browser directly, it displays text in the browser window. I want to capture the body text shown, when I open the URL, but am unable to do so. Is there any other command available which I can use to do this? BufferedWriter outputfile = null; String bodytext = selenium.getBodyText(); System.out.println("Body Text :" + bodytext); Integer I = new Integer(i); filename = "C:\\cookies\\" + I.toString() + ".txt"; outputfile = new BufferedWriter(new FileWriter( filename )); outputfile.write( bodytext ); outputfile.newLine(); i++;

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