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Magento 1.6.2 Catalog Price Rule Problem

- by robgt

My Magento system seems to have a slight issue with Catalog Price Rule application. As far as the customer is concerned, all is working perfectly. The problem is that some orders are not being displayed properly in the admin system when I look at the details. The Catalog Price rule appears to not be applied - so when we reconcile our card processor details with those in our backend Sage system, numbers are not tallying up. Magento and out Sage system say the customer paid X, but the card issuer has taken payment of Y. The payment amount is correct due to the Catalog Price Rule. The customer is always paying the correct amount, but because of some issue with Magento, I think the data is possibly not being stored correctly (stored without the catalog price rule discount amount applied). This means that when I look at an order in the admin system, the line item prices that should be affected by the catalog price rule are not - but also the prices in our backend Sage system are incorrect too. We use another piece of software to bring the data into Sage from Magento, so the data must be stored in Magento's database incorrectly somewhere as this software reads out the order information from Magento. Does anyone have any idea what is wrong here, and how it might be fixed? Cheers!

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Best way to address this Magento issue

- by robgt

I am in need of some advice/pointers on how best to attack a problem I am faced with in Magento 1.4.0.1. Here is the scenario: Consider a product catalog of multiple thousands of products in which there are many and various retail markup percentages. There is a need to sell some of those products to other retailers, and I need a way to easily categorise them into percentrage markup groups, so that the other traders can easily purchase items from us without needing to call and confirm pricing. All products prices are added to the magento database including VAT - so the actual retail value is the starting point. I think this needs to be done by adding an attribute on the products that determines the maximum discount level that can be applied to any given product. Obviously, this would entail a massive amount of work to update every product. Is there a way to achieve what we need that I don't yet know about (within Magento)? Can single attribute values be mass-populated somehow, without affecting other attributes such as name/description/etc?

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Internet Explorer menu z-order problem [migrated]

- by robgt

I have what appears to be a z-order problem with Internet Explorer 9. It might be in other IE versions also, but not tested. I have to assume so. This page: http://www.modelhelicopters.co.uk/partsfinder/trex500esp/frames If you hover over the "All pages for this model" menu item on the parts finder menu bar (below the currency selector) - it should drop down a list of all the parts finder pages for the selected model helicopter. If you view the same page in IE or Chrome etc, you will see how it should appear. In IE9, the menu gets cut off at the top of the main exploded view image - suggesting the z-order is wrong. I have tried amending this with a jquery snippet but it didn't fix IE9. I know the code was inserted by jquery as shown by firebug in firefox. $j('div.std img[src*="/partsfinder/img"]').attr("style","position:relative;z-index:-100;"); I really do not know why this is not working.

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Magento not responding to payment gateway notifications fast enough or at all?

- by robgt

Some of our customers are getting to the confirmation of payment step in purchasing from our Magento store, and then they are getting a timeout error, where the SagePay payment gateway is trying to contact our server to tell it that a payment was successful (or not…) but it cannot contact our server, or cannot get a response from our server in a timely manner, and then the payment/order is being cancelled. I've raised this question to my hosting company, but all they told me was: "This is down to the way the software is configured on your server" This is currently a Magento 1.4.0.1 standard installation as far as payment gateways are concerned. What on earth could this statement mean? Is there some configuration that I need to do to make Magento listen to these requests and respond properly?

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