i using shinken for my monitoring system. Now, i have a problem when i configure shinken notification. My purpose is to discriminative between notification for warning state and critical state of check service: with warning state: + time to send alert from 8h = 18 h everyday, via email and sms + notification_interval is 60 minutes (Re-notify about service problems every hour) with critical state: + time to send alert : all time (24 x 7), via email and sms + notification_interval is 30 minutes Please show me how to solve my problem! I have tried the following: i configured: + contact templates: define contact{ name warning-contact ; The name of this contact template register 0 ; DONT REGISTER THIS DEFINITION - ITS NOT A REAL CONTACT, JUST A TEMPLATE! host_notifications_enabled 1 define contact{ service_notifications_enabled 1 email shinken@localhost can_submit_commands 1 notificationways email_warning, sms_warning } define contact{ name critical-contact ; The name of this contact template register 0 ; DONT REGISTER THIS DEFINITION - ITS NOT A REAL CONTACT, JUST A TEMPLATE! host_notifications_enabled 1 service_notifications_enabled 1 email shinken@localhost can_submit_commands 1 notificationways email_critical, sms_critical } + time poriod templates: define timeperiod{ timeperiod_name warning alias Normal Work Hours monday 08:00-18:00 tuesday 08:00-18:00 wednesday 08:00-18:00 thursday 08:00-18:00 friday 08:00-18:00 saturday 08:00-18:00 sunday 08:00-18:00 #exclude 24x7 } define timeperiod{ timeperiod_name 24x7 alias 24_Hours_A_Day,_7_Days_A_Week sunday 00:00-24:00 monday 00:00-24:00 tuesday 00:00-24:00 wednesday 00:00-24:00 thursday 00:00-24:00 friday 00:00-24:00 saturday 00:00-24:00 #exclude workhours } + notification way templates: define notificationway{ notificationway_name email_warning service_notification_period warning host_notification_period warning service_notification_options w host_notification_options d,u,r,f,s notification_interval 60 ; Resend notifications every 30 minutes service_notification_commands notify-service-by-email ; send service notifications via email host_notification_commands notify-host-by-email ; send host notifications via email } define notificationway{ notificationway_name email_critical service_notification_period 24x7 host_notification_period 24x7 service_notification_options c,r host_notification_options d,u,r,f,s notification_interval 30 ; Resend notifications every 30 minutes service_notification_commands notify-service-by-email ; send service notifications via email host_notification_commands notify-host-by-email ; send host notifications via email } define notificationway{ notificationway_name sms_warning service_notification_period warning host_notification_period warning service_notification_options w host_notification_options d,u,r,f,s notification_interval 60 ; Resend notifications every 30 minutes service_notification_commands notify-service-by-sms ; send service notifications via sms host_notification_commands notify-host-by-sms ; send host notifications via sms } define notificationway{ notificationway_name sms_critical service_notification_period 24x7 host_notification_period 24x7 service_notification_options c,r host_notification_options d,u,r,f,s notification_interval 30 ; Resend notifications every 30 minutes service_notification_commands notify-service-by-sms ; send service notifications via sms host_notification_commands notify-host-by-sms ; send host notifications via sms } + my contacts define contact{ use warning-contact contact_name thanhwarn email xxxx pager xxxx ; contact phone number } define contact{ use critical-contact contact_name thanhcritical email xxxxx pager 01689xxxx ; contact phone number } + and define service: define service{ use generic-service service_description check_ram host_name graphite contacts thanhcritical, thanhwarn check_command check_nrpe!check_ram } but my shinken system don't send alert. i don't understand this. please show me where I went wrong! thanks all!