Hello, Is it possible to create configurable quick replies within an html page using cookies or session tracking with Javascript/php and the CKEditor toolbar. Do I have to create a custom plugin or button for this? Example: button1 -Good job 2 1/2 points. Close ticket. button2 -Great job 5 points. Close ticket. button3 -Awesome job 10 points. Close ticket. Any advise would be awesome! Thanks.