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• UPK Customer Success Story: The City and County of San Francisco

  - by karen.rihs(at)oracle.com

  The value of UPK during an upgrade is a hot topic and was a primary focus during our latest customer roundtable featuring The City and County of San Francisco: Leveraging UPK to Accelerate Your PeopleSoft Upgrade. As the Change Management Analyst for their PeopleSoft 9.0 HCM project (Project eMerge), Jan Crosbie-Taylor provided a unique perspective on how they're utilizing UPK and UPK pre-built content early on to successfully manage change for thousands of city and county employees and retirees as they move to this new release. With the first phase of the project going live next September, it's important to the City and County of San Francisco to 1) ensure that the various constituents are brought along with the project team, and 2) focus on the end user aspects of the implementation, including training. Here are some highlights on how UPK and UPK pre-built content are helping them accomplish this: As a former documentation manager, Jan really appreciates the power of UPK as a single source content creation tool. It saves them time by streamlining the documentation creation process, enabling them to record content once, then repurpose it multiple times. With regard to change management, UPK has enabled them to educate the project team and gain critical buy in and support by familiarizing users with the application early on through User Experience Workshops and by promoting UPK at meetings whenever possible. UPK has helped create awareness for the project, making the project real to users. They are taking advantage of UPK pre-built content to: Educate the project team and subject matter experts on how PeopleSoft 9.0 works as delivered Create a guide/storyboard for their own recording Save time/effort and create consistency by enhancing their recorded content with text and conceptual information from the pre-built content Create PeopleSoft Help for their development databases by publishing and integrating the UPK pre-built content into the application help menu Look ahead to the next release of PeopleTools, comparing the differences to help the team evaluate which version to use with their implemtentation When it comes time for training, they will be utilizing UPK in the classroom, eliminating the time and cost of maintaining training databases. Instructors will be able to carry all training content on a thumb drive, allowing them to easily provide consistent training at their many locations, regardless of the environment. Post go-live, they will deploy the same UPK content to provide just-in-time, in-application support for the entire system via the PeopleSoft Help menu and their PeopleSoft Enterprise Portal. Users will already be comfortable with UPK as a source of help, having been exposed to it during classroom training. They are also using UPK for a non-Oracle application called JobAps, an online job application solution used by many government organizations. Jan found UPK's object recognition to be excellent, yet it's been incredibly easy for her to change text or a field name if needed. Please take time to listen to this recording. The City and County of San Francisco's UPK story is very exciting, and Jan shared so many great examples of how they're taking advantage of UPK and UPK pre-built content early on in their project. We hope others will be able to incorporate these into their projects. Many thanks to Jan for taking the time to share her experiences and creative uses of UPK with us! - Karen Rihs, Oracle UPK Outbound Product Management

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• UPK Professional Customer Success Story: Medtronic

  - by [email protected]

  In case you missed the live event, be sure to listen to last week's UPK Customer iSeminar featuring Medtronic. This was the first iSeminar in our quarterly series to showcase UPK Professional (UPK and Knowledge Pathways). Donna Miller and Staci Gilbert gave viewers an inside look at samples of Medtronic's content as they shared their experiences, methodology and best practices for use of the solution. Here are some highlights of the call: • Medtronic initially purchased UPK Professional to support a multi-year, global SAP rollout for 9,000 end users located in 24 countries. • As time went on, they expanded their use of UPK Professional to include several of their other enterprise applications: PeopleSoft, Siebel CRM, Hyperion Financial Management, a number of SAP bolt-ons, Documentum, TrackWise, and many others. • In combination with their Saba LMS, UPK Professional has allowed Medtronic to create, deploy, track and certify consistent end user training for critical transactions and processes across their organization worldwide - essential for a company in a heavily regulated industry. • For key pieces of content or certain end user populations, some Medtronic business units localize/translate the global UPK content. Staci demonstrated examples of their SAP content which has been translated into Japanese. • In the live SAP environment, end users rely on UPK's context sensitive in-application performance support. Medtronic has found this to be very helpful post go-live, giving just-in-time support so end users are confident in a new system or when performing tasks they don't often touch (at quarter or year end). UPK also serves as Medtronic's internal Google. • Medtronic has realized savings on many fronts: reduction in support calls due to in-application performance support, elimination of their training clients, and speedier training (1.5 days rather than 5-7 days) of temporary workers by moving from ILT to a blended solution that includes UPK simulations for eLearning. Thanks again to Donna and Staci for an exceptional presentation. They offered so many great examples for anyone who's looking for ways to get more out of UPK or interested in learning about UPK Professional: Knowledge Pathways. - Karen Rihs, Oracle UPK Outbound Product Management

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• Upcoming UPK Events

  - by kathryn.lustenberger(at)oracle.com

  February 15th: UPK: Follow Panduit's Lead and Leverage Oracle's User Productivity Kit To Achieve Your Goals - Join us for a live webcast to learn how Oracle's User Productivity Kit can help you meet and exceed your goals. The webcast will feature Jim Boss, from the Panduit Corporation, who will share how Oracle's User Productivity Kit was used with both Oracle and Non-Oracle applications to helped Panduit to meet their goals. Date: February 15th, 2011 at 12:00 PST / 3:00 EST Evite: http://www.oracle.com/us/dm/65630-naod10046029mpp005c010-se-300908.html March 2nd: Synaptis teams with Oracle to deliver a UPK customer success story - Webinar Offering The Value of UPK (Customer Success Story): How to leverage the value of UPK to streamline processes and maximize end user adoption for a global implementation Join us to learn how the power of UPK can be leveraged to train end users globally in a successful and cost effective manner. A valued Oracle UPK customer will share experiences, successes, challenges, and strategies. The webinar will also include a question and answer session to give the attendees an opportunity to interact directly with the Oracle UPK customer, Synaptis, and the Oracle UPK Team. Date: March 2, 2011 Time: 11:00am - 12:00pm EST Register for this webinar March 27 - 30th: The Alliance 2011 conference is an annual event for all higher education, government, and public sector users of Oracle applications. The Alliance conference is organized and managed by the Higher Education User Group (www.heug.org). This is the 14th annual event for the HEUG. This is your opportunity to join with over 3200 other Higher Education, Federal, State and Local Government users to network, learn and share in our amazing combined experiences. The Alliance conference team is hard at work, putting together the best conference ever for 2011 - so don't delay, make your plans now to be part of Alliance 2011! When: Sunday, March 27th, 2011 - Wednesday, March 30, 2011 Where: The Colorado Convention Center (Denver, Colorado) Registration for Alliance 2011 is Now Open! UPK will be represented at this event offering: Pre-Conference Training Learn the Basics of Oracle User Productivity Kit (UPK) Taking Your UPKs to a Whole New Level, Advanced Use of UPK Demo Pod Staff Sessions: Oracle User Productivity Kit: Creating Value throughout the Project Lifecycle Beyond Basic UPK -- User Tracking and SmartHelp Leveraging Oracle and User Productivity Kit (UPK) to Develop a Comprehensive Training Program Oracle User Productivity Kit Strategy and Roadmap -- Key to User Adoption April 10 - 14th: Registration for COLLABORATE 11 has begun - Don't miss the most comprehensive, user-driven conference devoted to Oracle applications and technology. Collaborate with a global network of more than 5,000 peers and experts to share real-world experiences, solve your challenges and gain insights to validate your technology plans. Read below to discover which group to register with for the best value. UPK will be represented at this event offering: Demo Pod Staff Sessions: Oracle User Productivity Kit: Creating Value throughout the Project Lifecycle Centralize all Project Team assets, AND, Deploy Fully Measurable Training with UPK Pro Oracle User Productivity Kit Strategy and Roadmap - Key to User Adoption Registration is Now Open!

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• Oracle UPK Content Development Tool Settings

  - by [email protected]

  Oracle UPK Content Development tool settings: Before developing UPK content, your UPK Developer needs to be configured with certain standard settings to ensure the content will have a uniform look. To set the options: 1. Open the UPK Developer. 2. Click the Tools menu. 3. Click Options. After you configure the UPK Options, you can share these preferences with other content developers by exporting them to an .ops file. This is particularly useful in workgroup environments where multiple authors are working on the same content that requires consistent output regardless of who authored the content. (To learn more about Exporting/Importing Content Defaults refer to the Content Development.pdf guide that is delivered with the UPK Developer.) Here is a list of a few UPK Developer tool settings that Oracle UPK Content Developers use to develop UPK pre-built content: Screen resolution is set to 1024 x 768. See It mode frame delay is set to 5 seconds. Know It Required % is set to 70% and all three levels of remediation are selected. We opt to automatically record keyboard shortcuts. We use the default settings for the Bubble icon and Pointer position. Bubble color is yellow (Red = 255, Green = 255, Blue = 128). Bubble text is Verdana, Regular, 9 pt. ***Intro and end frame settings match the bubble settings Note: The Content Defaults String Input Settings will change based on which application (interface) you are recording against. For example here is a list of settings for different Oracle applications: • Agile - Microsoft Sans Serif, Regular, 8 • EBS - Microsoft Sans Serif, Regular, 10 • Hyperion - Microsoft Sans Serif, Regular, 8 • JDE E1 - Arial, Regular, 10 • PeopleSoft - Arial, Regular, 9 • Siebel - Arial, Regular, 8 Remember, it is recommended that you set the content defaults before you add documents and record content. When the content defaults are changed, existing documents are not affected and continue to use the defaults that were in effect when those documents were created. - Kathryn Lustenberger, Oracle UPK & Tutor Outbound Product Management

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• Emit Knowledge - social network for knowledge sharing

  - by hajan

  Emit Knowledge, as the words refer - it's a social network for emitting / sharing knowledge from users by users. Those who can benefit the most out of this network is perhaps all of YOU who have something to share with others and contribute to the knowledge world. I've been closely communicating with the core team of this very, very interesting, brand new social network (with specific purpose!) about the concept, idea and the vision they have for their product and I can say with a lot of confidence that this network has real potential to become something from which we will all benefit. I won't speak much about that and would prefer to give you link and try it yourself - http://www.emitknowledge.com Mainly, through the past few months I've been testing this network and it is getting improved all the time. The user experience is great, you can easily find out what you need and it follows some known patterns that are common for all social networks. They have some real good ideas and plans that are already under development for the next updates of their product. You can do micro blogging or you can do regular normal blogging… it’s up to you, and the way it works, it is seamless. Here is a short Question and Answers (QA) interview I made with the lead of the team, Marijan Nikolovski: 1. Can you please explain us briefly, what is Emit Knowledge? Emit Knowledge is a brand new knowledge based social network, delivering quality content from users to users. We believe that people’s knowledge, experience and professional thoughts compose quality content, worth sharing among millions around the world. Therefore, we created the platform that matches people’s need to share and gain knowledge in the most suitable and comfortable way. Easy to work with, Emit Knowledge lets you to smoothly craft and emit knowledge around the globe. 2. How 'old' is Emit Knowledge? In hamster’s years we are almost five years old start-up :). Just kidding. We’ve released our public beta about three months ago. Our official release date is 27 of June 2012. 3. How did you come up with this idea? Everything started from a simple idea to solve a complex problem. We’ve seen that the social web has become polluted with data and is on the right track to lose its base principles – socialization and common cause. That was our start point. We’ve gathered the team, drew some sketches and started to mind map the idea. After several idea refactoring’s Emit Knowledge was born. 4. Is there any competition out there in the market? Currently we don't have any competitors that share the same cause. What makes our platform different is the ideology that our product promotes and the functionalities that our platform offers for easy socialization based on interests and knowledge sharing. 5. What are the main technologies used to build Emit Knowledge? Emit Knowledge was built on a heterogeneous pallet of technologies. Currently, we have four of separation: UI – Built on ASP.NET MVC3 and Knockout.js; Messaging infrastructure – Build on top of RabbitMQ; Background services – Our in-house solution for job distribution, orchestration and processing; Data storage – Build on top of MongoDB; What are the main reasons you've chosen ASP.NET MVC? Since all of our team members are .NET engineers, the decision was very natural. ASP.NET MVC is the only Microsoft web stack that sticks to the HTTP behavioral standards. It is easy to work with, have a tiny learning curve and everyone who is familiar with the HTTP will understand its architecture and convention without any difficulties. 6. What are the main reasons for choosing ASP.NET MVC? Since all of our team members are .NET engineers, the decision was very natural. ASP.NET MVC is the only Microsoft web stack that sticks to the HTTP behavioral standards. It is easy to work with, have a tiny learning curve and everyone who is familiar with the HTTP will understand its architecture and convention without any difficulties. 7. Did you use some of the latest Microsoft technologies? If yes, which ones? Yes, we like to rock the cutting edge tech house. Currently we are using Microsoft’s latest technologies like ASP.NET MVC, Web API (work in progress) and the best for the last; we are utilizing Windows Azure IaaS to the bone. 8. Can you please tell us shortly, what would be the benefit of regular bloggers in other blogging platforms to join Emit Knowledge? Well, unless you are some of the smoking ace gurus whose blogs are followed by a large number of users, our platform offers knowledge based segregated community equipped with tools that will enable both current and future users to expand their relations and to self-promote in the community based on their activity and knowledge sharing. 10. I see you are working very intensively and there is already integration with some third-party services to make the process of sharing and emitting knowledge easier, which services did you integrate until now and what do you plan do to next? We have “reemit” functionality for internal sharing and we also support external services like: Twitter; LinkedIn; Facebook; For the regular bloggers we have an extra cream, Windows Live Writer support for easy blog posts emitting. 11. What should we expect next? Currently, we are working on a new fancy community feature. This means that we are going to support user groups to be formed. So for all existing communities and user groups out there, wait us a little bit, we are coming for rescue :). One of the top next features they are developing is the Community Feature. It means, if you have your own User Group, Community Group or any other Group on which you and your users are mostly blogging or sharing (emitting) knowledge in various ways, Emit Knowledge as a platform will help you have everything you need to promote your group, make new followers and host all the necessary stuff that you have had need of. I would invite you to try the network and start sharing knowledge in a way that will help you gather new followers and spread your knowledge faster, easier and in a more efficient way! Let’s Emit Knowledge!

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• UPK & Tutor Customer Roundtable Discussions

  - by [email protected]

  UPK & Tutor Developers are a creative bunch and we hear from lots of customers using our tools in a variety of ways that bring value to their organizations. A large retail organization uses UPK to teach cash handling skills at each of their stores, a national packaging company uses it for their phone system training. A university's technical team uses UPK to capture customizations that are being made to their HCM and FIN applications, building a library of topics purely for the technical team around how customizations were done including who requested them and why. When it comes time to upgrade, it's easy for them to determine if a customization needs to be carried forward and if so, they know exactly how it was done previously. Almost every customer has a story, and we've captured some of them via our quarterly UPK & Tutor Customer Roundtable iSeminar series and we continue to add more. Click this link to hear how customers like you are using UPK & Tutor in their organizations. Who knows, you may pick up some new tricks to wow your colleagues and management!

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• Getting More Out of UPK

  - by [email protected]

  Are you getting the most out of UPK? Remember the idea of streamlining your content creation efforts? How about the concept of collaboration during development? How are you leveraging the System Process Documents or Test Scripts? Is your training team benefiting from the creation of process documentation? Is UPK linked into the help menu of your application or your even at the browser level (Smart Help)? Many customers underutilize UPK. Some customers just think of UPK as a training creation solution or just for creating documentation. To get the full value of UPK you need to first evaluate how the UPK developer is installed. Single User or Multi User? If you have more than two developers of UPK, then there is a significant benefit from installing UPK in multi user mode. This helps drive collaboration, automatic version control and better facilitation of the workflow and state features with use of customized views for the developers. Has your organization installed Usage Tracking? How are the outputs deployed and for how many applications? If these questions have you thinking about your overall usage of UPK and you see significant improvement by using more of what UPK has to offer, then it could be time for a UPK Health Check. Contact your UPK Sales Consultant to help understand your environment and how to maximize the value of UPK and start getting more out of the product.

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• Introducing UPK 3.6 Simulation Help (You Say It and We Do It!)

  - by kathryn.lustenberger(at)oracle.com

  We would like to thank everyone that participated in the recent documentation survey that was conducted over the last several months. Your feedback is valuable and we appreciate the time you took to provide it. Many of you commented that you would like to have "UPKs for UPK" in the documentation. In response, we are pleased to announce the availability of Simulation Help. This unique help system is a blending of the text-based Developer help and a collection of approximately 200 simulations that show authors how to create, record, refine, localize, and publish content using the Developer. You can access Simulation Help at any time using the following link: http://download.oracle.com/technology/products/upk/index.html Save this link as a favorite or bookmark in your browser for easy access anytime. We have also provided a link to a short one-question survey so you can tell us what you think of the new Simulation Help. http://www.surveymonkey.com/s/BJT7LV6 Thanks again for your valuable feedback on the product documentation!

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• Team Leaders & Authors - Manage and Report Workflow using "Print an Outline" in UPK

  - by [email protected]

  Did you know you can "print an outline?" You can print any outline or portion of an outline. Why might you want to "print an outline" in UPK... Have you ever wondered how many topics you have recorded, how many of your topics are ready for review, or even better, how many topics are complete! Do you need to report your project status to management? Maybe you just like to have a copy of your outline to refer to during development. Included in this output is the outline structure as well as the layout defined in the Details View of the Outline Editor. To print an outline, you must open either a module or section in the Outline Editor. A set of default data columns is automatically included in the output; however, you can configure which columns you want to appear in the report by switching to the Details view and customizing the columns. (To learn more about customizing your columns refer to the Add and Remove Columns section of the Content Development.pdf guide) To print an outline from the Outline Editor: 1. Open a module or section document in the Outline Editor. 2. Expand the documents to display the details that you want included in the report. 3. On the File menu, choose Print and use the toolbar icons to print, view, or save the report to a file. Personally, I opt to save my outline in Microsoft Excel. Using the delivered features of Microsoft Excel you can add columns of information, such as development notes, to your outline or you can graph and chart your Project status. As mentioned above you can configure what columns you want to appear in the outline. When utilizing the Print an Outline feature in conjunction with the Managing Workflow features of the UPK Multi-user instance you as a Team Lead or Author can better report project status. Read more about Managing Workflow below. Managing Workflow: The Properties toolpane contains special properties that allow authors to track document status or State as well as assign Document Ownership. Assign Content State The State property is an editable property for communicating the status of a document. This is particularly helpful when collaborating with other authors in a development team. Authors can assign a state to documents from the master list defined by the administrator. The default list of States includes (blank), Not Started, Draft, In Review, and Final. Administrators can customize the list by adding, deleting or renaming the values. To assign a State value to a document: 1. Make sure you are working online. 2. Display the Properties toolpane. 3. Select the document(s) to which you want to assign a state. Note: You can select multiple documents using the standard Windows selection keys (CTRL+click and SHIFT+click). 4. In the Workflow category, click in the State cell. 5. Select a value from the list. Assign Document Ownership In many enterprises, multiple authors often work together developing content in a team environment. Team leaders typically handle large projects by assigning specific development responsibilities to authors. The Owner property allows team leaders and authors to assign documents to themselves and other authors to track who is responsible for a specific document. You view and change document assignments for a document using the Owner property in the Properties toolpane. To assign a document owner: 1. Make sure you are working online. 2. On the View menu, choose Properties. 3. Select the document(s) to which you want to assign document responsibility. Note: You can select multiple documents using the standard Windows selection keys (CTRL+click and SHIFT+click). 4. In the Workflow category, click in the Owner cell. 5. Select a name from the list. Is anyone out there already using this feature? Share your ideas with the group. Those of you new to this feature, give it a test drive and let us know what you think. - Kathryn Lustenberger, Oracle UPK & Tutor Outbound Product Management

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• Incorporating Sound in UPK 3.6.1

  - by [email protected]

  UPK 3.6.1 now offers developers the ability to easily record and edit sound from right within the UPK Developer. Sound can be recorded in either the concept pane or individual topic frames. A developer can record sound at the same time they're capturing a transaction or by adding sound after recording, on a frame-by-frame basis. The sound editor in UPK 3.6.1 allows developers to perform a variety of editing functions: play, insert sound or silence, delete, adjust amplification, and import or export sound files, just to name a few. Internally, Oracle Product Management is using this functionality to create "UPK-casts" for enablement purposes. We do this by capturing PowerPoint slides, then adding sound, allowing us to create our own recorded "webcasts". Because we develop these independently, we control the content and have more flexibility to edit the content as needed. Whether it's a change to a single frame or an entire topic, we can react quickly, providing our users with the most up-to-date information. And you don't need expensive equipment or a sound studio to achieve good sound quality. Depending on how your end users are accessing your content, a $35 head set can do the trick. Just be sure to follow the best practices for sound recording as outlined in the UPK documentation. Tip: we've found that we get the best results with sound consistency when we record all the sound for a topic at one sitting. UPK 3.6.1 is now available for download from Oracle E-Delivery. Upgrade today and have fun creating more robust, engaging content for your users! - Karen Rihs, Oracle UPK & Tutor Outbound Product Management

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• Questions, Knowledge Checks and Assessments

  - by ted.henson

  Questions should be used to reinforce concepts throughout the title. You have the option to include questions in the course, in assessments, in Knowledge Checks, or in any combination. Questions are required for creating knowledge checks and assessments. It is important to remember that questions that are not in assessments are not tracked. Be sure to structure your outline so that questions are added to the appropriate assignable unit. I usually recommend that questions appear directly below their relative section. This serves two purposes. First, it helps ensure that the related content and question stay relative to one another. Secondly, it ensures that when the "link to subject" option is used it will relate back to the relative content. Knowledge checks are created using the questions that have been added to the related assignable unit. Use Knowledge Checks to give users an additional opportunity to review what they have learned. Knowledge Check allows users to check their own knowledge without being tracked or scored. Many users like having this self check option, especially if they know they are going to be tested later. Each assignable unit can have its own Knowledge Check. Assessments provide a way to measure knowledge or understanding of the course material. The results of each assessment are scored and tracked. Assessments are created using the questions that have been added to the relative assignable unit(s). Each assignable unit, including the Title AU, can have multiple assessments. Consider how your knowledge paths will be structured when planning your assessments. For instance, you can create a multiple-activity knowledge path, with multiple assessments from the same title or assignable unit. Also remember, in Manager an assessment can be either a pre or post assessment. Pre-assessments allow the student to discover what is already known in a specific topic or subject and important if the personal course feature is being used. Post-assessments allow you test the student knowledge or understanding after completing the material.

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• Extending UPK with Enablement Packs

  - by bill.x.miller

  We've mentioned in earlier posts that UPK Development keeps the tool up to date through the use of Enable Service Packs (ESP'S). Regular releases ensure that the UPK Developer supports updates to targeted applications as well as new Java updates. Installing an ESP is quick and easy. • Download the latest ESP from My Oracle Support (requires a My Oracle Support account). • Run the setup for each client machine that uses the UPK Developer • Run the Library Updates from one of the clients (multi-user only) Enablement Pack 1 for UPK 3.6.1 contains new features such as a new Tabbed Gateway, FireFox 3.6 support for the Player and SmartHelp, and several new target application versions. But a very exciting feature that is part of this ESP is now available to all Oracle E-Business Suite customers. Until now, a requirement for EBS customers who wish to record UPK content is to install delivered library files (CUSTOM.pll and ODPN.pll) on to the Oracle Application Server. These files were required to present context information to the UPK Developer so that content can be launched in a context sensitive manner. This requirement involved the Oracle system administrator to transfer, install and compile these libraries into the system. Usually a simple process, however, we understood the need to streamline the procedure. With ESP 1 for UPK 3.6.1, these pll files are no longer required. Now, a simple procedure from within the EBS application can make context available to the UPK recorder. From the System Profile, search for UPK: Change the Site field to Enable UPK Recording. Save the Form. Context information will now be made available to the UPK Recorder without involving the System Administrator or DBA. The setting you see here makes context available to all client machines recording content with UPK and does not affect the performance of your EBS application.

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• UPK 3.6.1 (is Coming)

  - by marc.santosusso

  In anticipation of the release of UPK 3.6.1, I'd like to briefly describe some of the features that will be available in this new version. Topic Editor in Tabs Topic Editors now open in tabs instead of separate Developer windows. This offers several improvements: First, the bubble editor can be docked and resized in the same way as other editor panes. That's right, you can resize the bubble editor! The second enhancement that this changes brings is an improved undo and redo which allows each action to be undone and redone in the Topic Editor. New Sound Editor The topic and web page editors include a new sound editor with all the bells and whistles necessary to record, edit, import, and export, sound. Sound can be captured during topic recording--which is great for a Subject Matter Expert (SME) to narrate what they're recording--or after the topic has been recorded. Sound can also be added to web pages and played on the concept panes of modules, sections and topics. Turn off bubbles in Topics Authors may opt to hide bubbles either per frame or for an entire topic. When you want to draw a user's attention to the content on the screen instead of the bubble. This feature works extremely well in conjunction with the new sound capabilities. For instance, consider recording conceptual information with narration and no bubbles. Presentation Output UPK content can be published as a Presentation in Microsoft PowerPoint format. Publishing for Presentation will create a presentation for each topic published. The presentation template can be customized Using the same methods offered for the UPK document outputs, allowing your UPK-generated presentations to match your corporate branding. Autosave and Recovery The Developer will automatically save your work as often as you would like. This affords authors the ability to recover these automatically saved documents if their system or UPK were to close unexpectedly. The Developer defaults to save open documents every ten minutes. Package Editor Enhancement Files in packages will now open in the associated application when double-clicked. Authors can also choose to "Open with..." from the context menu (AKA right click menu.) See It! Window See It! mode may now be launched in a non-fullscreen window. This is available from the kp.html file in any Player package. This version of See It! mode offers on-screen navigation controls including previous frame, next frame, pause etc. Firefox Enhancments The UPK Player will now offer both Do It! mode and sound playback when viewed using Firefox web browser. Player Support for Safari The UPK Player is now fully supported on the Safari web browser for both Mac OS and Windows platforms. Keep document checked out Authors may choose to keep a document checked out when performing a check in. This allows an author to have a new version created on the server and continue editing. Close button on individual tabs A close button has been added to the tabs making it easier to close a specific tab. Outline Editor Enhancements Authors will have the option to prevent concepts from immediately displaying in the Developer when an outline item is selected. This makes it faster to move around in the outline editor. Tell us which feature you're most excited to use in the comments.

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• UPK Content State

  - by peter.maravelias

  State is an editable property for communicating the status of a document in the UPK library. This is particularly helpful when working with other authors in a development team. Authors can assign a state to any document using the values that are defined in the master list. The default master list of State values includes Not Started, Draft, In Review, and Final (in the language installed on the server). Administrators can customize the list by adding, deleting, or renaming the values as well as sequencing the values as they will appear on the assignment list from the Properties pane. Let us know if or how you are using UPK Content States in your development efforts!

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• How to share problem solving knowledge in a multiteam group?

  - by jonathan

  I've been working in multiteam groups for as long as I'm a webdeveloper, for me a team can be a lonely soldier or several people, generally a company will have multiple teams working in different projects and once the project is out in the wild, any team can perform the maintenance. This is a small picture since I'm not talking only about project wise knowledge, but "craft wise" knowledge, but it gives the picture of how I'm used to work, so: Since we work on modularised teams, sometimes I feel like the teams are too tightly enclosed in their projects, I've seen cases where after an hour of discussion, someone asked the question aloud and other person totally unrelated answered in a much simpler fashion. The problem is not so simple to solve as people tend not to be available all the time, also sometimes people can't afford the time to go through a problem with the "asker", but could do it alone. I've thought about software based solutions, something in the lines of SE, but I'd like to know other programmers opinions on the subject. EDIT I don't know if this is a wikipedia complex, but I feel that Wikis don't encourage the user to actually ask questions, but rather to write articles, and sometimes we don't know the knowledge we need, before needing it.

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• New User of UPK?

  - by [email protected]

  The UPK Developer comes with a variety of manuals to help support your organization in the development and deployment of content. The Developer manuals can be found in the \Documentation\Language Code\Reference folder where the Developer has been installed. As of 3.5.x the documentation can also be accessed via the Start menu, Start\Programs\User Productivity Kit\Documentation\Reference. Content Deployment.pdf: This manual provides information on how to deploy content to your audience. Content Development.pdf: This manual provides information on how to create, maintain, and publish content using the Developer. The content of this manual also appears in the Developer help system. Content Player.pdf: This manual provides instructions on how to view content using the Player. The content of this manual also appears in the Player help system. In-Application Support Guide.pdf: This manual provides information on how implement content-sensitive, in-application support for enterprise applications using Player content. Installation & Administration.pdf: This manual provides instructions for installing the Developer in a single-user or multi-user environment as well as information on how to add and manage users and content in a multi-user installation. An Administration help system also appears in the Developer for authors configured as administrators. This manual also provides instructions for installing and configuring Usage Tracking. Upgrade.pdf: This manual provides information on how to upgrade from a previous version to the current version. Usage Tracking Administration & Reporting.pdf: This manual provides instructions on how to manage users and usage tracking reports. - Kathryn Lustenberger, Oracle UPK Outbound Product Management

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• UPK Pre-Built Content Update

  - by Karen Rihs

  UPK pre-built content development efforts are always underway and growing. Over the last few months, the following new and upgraded modules became available:  NEW CONTENT RELEASES E-Business Suite 12.1 Field Service Manufacturing Operations Center Process Manufacturing:  System Administration Strategic Network Optimization U.S. Federal Financials Oracle Communications 11.1 Oracle Communications UPK for Pricing Design Center, Voice and Data Offerings Oracle Mobile Workforce 2.1.0 Administrative Setup User Tasks Primavera Primavera Portfolio Management 9.0 UPK CONTENT UPGRADES JDE E1 9.1 HCM Fundamentals for EnterpriseOne Manufacturing - Product Data Management Manufacturing Management Discrete Shop Floor Management Procurement and Subcontract Management JDE World A9.3 Accounts Payable Address Book  Common Foundation General Ledger For a list of modules currently available for each product line, visit the UPK Resource Library on Oracle.com. For more information on how your organization can take advantage of UPK pre-built content, see our previous blog,  The Value of UPK Pre-Built Content. - Karen Rihs, UPK Outbound Product Management

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• Oracle User Productivity Kit Translation

  - by ultan o'broin

  Oracle's customers just love the User Productivity Kit (UPK). I hear only great things about it from our international customers at the Oracle Usability Advisory Board meetings too. The UPK is the perfect solution for enterprise applications training needs (I previously reviewed a fine book about UPK btw). One question I am often asked is how source content created using the UPK can be translated into another language. I spoke with Peter Maravelias, Principal Product Strategy Manager for UPK about this recently. UPK is already optimized for easy source-target translation already. There is even a solution for re-recording demos. Here's what you can do to get your source content into another language: Use UPK's ability to automatically translate events and actions. UPK comes with XML templates that allow you to accomplish this in 21 languages with a simple publishing action switch. These templates even deal with the tricky business of using gender-based translations. Spanish localization template sample Japanese localization template sample Use the Import and Export localization features to export additional custom content in a format like XLIFF, easily handled by translation tools. You could also export and import in Word format. Re-record the sound (audio) files that go with the recordings, one per screen. UPK's granular approach to the sound files means that timing isn't an option. Retiming demos isn't required. A tip here with sound files and XLFF-exported custom content is to facilitate translation context by avoiding explicit references to actions going on in the screen recordings. A text based storyboard with screenshots accompanying the sound files should also be provided to the translators. Provide a glossary of terms too. Use the re-record option in UPK to record any demo from a translated application. This will allow all the translated UI labels to be automatically captured. You may be required to resize any action events here due to text expansion issues. Of course, you will need translated data in the translated application too, so plan for this in advance. However, source-target language skills aren't required for the re-recording. The UPK Player itself, of course, is also available from Oracle along with content and doc in 21 languages. The Developer and Setup is also translated in a smaller number of languages. Check the Oracle UPK website for latest details. UPK is a super solution for global enterprise applications training deployments allowing source content to be translated into multiple languages easily. See this post on the UPK blog for more insight too!

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• UPK Pre-built Content Now Available for Additional Product Lines

  - by Karen Rihs

  UPK pre-built content development efforts are always underway and growing, and now include the recent release of new UPK pre-built content modules for three additional product lines! Oracle Utilities for Meter Data Management 2.0.1 Administrative Setup User Tasks VEE and Usage Rules Working with Measurement Data Fusion 11g Release 1 Functional Setup Manager General Ledger Global Human Resources Project Portfolio Management Self Service Procurement Oracle Crystal Ball 11.1.2 Oracle Crystal Ball For the most recent list of modules currently available for each product line, visit the UPK Resource Library on Oracle.com. For more information on how your organization can take advantage of UPK pre-built content, see our previous blog, The Value of UPK Pre-Built Content.  - Karen Rihs, UPK Outbound Product Management

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• Smart Help with UPK

  - by [email protected]

  A short lesson on how awesome Smart Help is. In Oracle UPK speak, there are targeted and non-targeted applications. Targeted applications are Oracle EBS, PeopleSoft, Siebel, JD Edwards, SAP and a few others. Non-targeted applications are either custom built or other third party off the shelf applications. For most targeted applications you'll see better object recognition (during recording) and also Help Integration for that application. Help integration means that someone technical modifies the help link in your application to call up the UPK content that has been created. If you have seen this presented before, this is usually where the term context sensitive help is mentioned and the Do It mode shows off. The fact that UPK builds context sensitive help for its targeted applications automatically is awesome enough, but there is a whole new world out there and it's called "custom and\or third party apps." For the purposes of Smart Help and this discussion, I'm talking about the browser based applications. How does UPK support these apps? It used to be that you had to have your vendor try to modify the Help link to point to UPK or if your company had control over the applications configuration menus, then you get someone on your team to modify this for you. But as you start to use UPK for more than one, two or three applications, the administration of this starts to become daunting. Multiple administrators, multiple player packages, multiple call points, multiple break points, help doesn't always work the same way for every application (picture the black white infomercial with an IT person trying to configure a bunch of wires or something funny like that). Introducing Smart Help! (in color of course, new IT person, probably wearing a blue shirt and smiling). Smart help eliminates the need to configure multiple browser help integration points, and adds a icon to the users browser itself. You're using your browser to read this now correct? Look up at the icons on your browser, you have the home link icon, print icon, maybe an RSS feed icon. Smart Help is icon that gets added to the users browser just like the others. When you click it, it first recognizes which application you're in and then finds the UPK created material for you and returns the best possible match, for (hold on to your seat now) both targeted and non-targeted applications (browser based applications). But wait, there's more. It does this automatically! You don't have to do anything! All you have to do is record content, UPK and Smart Help do the rest! This technology is not new. There are customers out there today that use this for as many as six applications! The real hero here is SMART MATCH. Smart match is the technology that's used to determine which application you're in and where you are when you click on Smart Help. We'll save that for a one-on-one conversation. Like most other awesome features of UPK, it ships with the product. All you have to do is turn it on. To learn more about Smart Help, Smart Match, Targeted and Non-Targeted applications, contact your UPK Sales Consultant or me directly at [email protected]

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• Some Insight on the Field of Knowledge Representations and Reasoning

  - by picmate

  I started following an MS in computer sciences after about two years of work for a software company. I worked primarily in data warehousing and business intelligence related software development during my previous occupation. There is a high chance for me to select a research in knowledge representations, ontologies and reasoning, as there are no other research available in any other interesting fields, such as pattern recognition and navigation. I developed an interest towards knowledge representation with what I learnt from the courses I am taking currently. But I do not have a deep understanding of it in terms of which areas such a field would have an impact in a real life scenario, and how it will help me when I am hunting for a job in the near future. Some thought about this would be greatly appreciated.

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• Some Insight on the Field of Knowledge Representations

  - by picmate

  I started following an MS in computer sciences after about two years of work for a software company. I worked primarily in data warehousing and business intelligence related software development during my previous occupation. There is a high chance for me to select a research in knowledge representations, ontologies and reasoning, as there are no other research available in any other interesting fields, such as pattern recognition and navigation. I developed an interest towards knowledge representation with what I learnt from the courses I am taking currently. But I do not have a deep understanding of it in terms of which areas such a field would have an impact in a real life scenario, and how it will help me when I am hunting for a job in the near future. Some thought about this would be greatly appreciated.

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• Personal knowledge base [closed]

  - by AlexLocust

  Possible Duplicate: How do you manage your knowledge base? Hello. Now I am using easy writing pad for scratches while doing some researches, solving troubles or doing workarounds. But.. you now, it's really difficult to remember all details of founded solution and it's alternatives after few months. And writing pad is not wery useful. Usually writing pad doesn't contains half of needed inforation: links founded in internet, output of some test commands and etc. Now I'am looking for a tool for storing information about my researches and it's results. Basic reqirements: ability to store files; ability to store formatted text (kind of HTML will be nice) with hyperlinks and code snippets; tags on notes; easy to use. Now I'am thinking about some kind of file-system organized storage, but I think it will be inconvenient. Another thinks is local wiki or blog. So, my question is: How do you organize you knowlege base? What tools do you use, and what "pros and cons".

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• Application Demos in UPK

  - by [email protected]

  Over the years, User Productivity Kit has expanded to include solutions to many project challenges. As of UPK 3.6.1, solutions are provided for pre and post application go-live learning, application testing, system documentation, presentation output, and more. New in UPK 3.6.1 are additional features that can be used effectively for application demo purposes. This can come in handy when you need to do a demo but don't want to show or can't show the live application. Maybe you're doing a presentation for a group of project stakeholders and want to focus on the business workflow implemented by the application rather than the mechanics of using it. Or possibly, you need to show the application but you're disconnected from any network preventing you from running the live application. In any of these cases, a presentation aid that represents the live application is what's needed. Previous versions of the UPK topic player would allow you to do this but would always show those UPK user interface elements that help a user learn the application. When you're presenting the narrative live, the UPK bubbles can be a distraction. UPK 3.6.1 provides some new features that allow you to control whether the bubbles display. There are two ways to hide bubbles in a topic. The first is a topic property that allows you to control bubbles across the entire topic. There are 3 settings for the Show Bubbles topic property. The default setting is Use frame settings which allows you to control whether bubbles display on a frame by frame basis. When you choose Always, the bubbles will always display regardless of the frame setting. The final choice is Never. Choosing Never will hide every bubble in your topic with one setting change. As with Always, choosing Never will ignore the frame setting. The second way to control the bubbles is at the frame level. First ensure that the topic's Show Bubbles property is set to Use frame settings. Navigate to the frame on which you want to turn off the bubble and click the Display bubble for this frame button to turn off the bubble. When you play the topic, the bubble will no longer be displayed. Depending on your needs, you might also use another longstanding UPK feature that allows you to control whether the action area displays on a frame. Just click the Action area on/off button to toggle its display. I've found the frame properties to be useful beyond creating presentation aids. When creating "See It!" only topics for more advanced users, I may hide the bubbles on some of the more straightforward frames. For example, if I have a form where one needs to fill out an address, I may display the first bubble in the sequence and explain what the subsequent steps are doing. I then hide bubbles on the remaining frames which are the more mechanical steps of entering the address. We'd like to hear your thoughts on this new UPK feature. Use the comments below to tell us how you've used it. John Zaums Senior Director, Product Development Oracle User Productivity Kit

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• What's New in Oracle UPK and Oracle UPK Professional

  Stuart Dunsmore, Sr. Director, Oracle UPK and Tutor Development, highlights the new features in Oracle User Productivity Kit and Oracle User Productivity Kit Professional. Listeners will learn how to gain strategic advantage from this offering.

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