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• What are Information Centers?

  - by user12244613

  Information Centers are similar to product pages in the Oracle Sun System Handbook Many customers like the Oracle Sun System Handbook concept of a home page with all the product attributes, troubleshooting etc. access from a single home page. This concept is now available for a range of Oracle Solaris, Systems, and Storage products. The Information Center for each product covers areas such as: Overview, Hot Topics, Patching and Maintenance. The Information Center pages are dynamically generated each night to ensure the latest content is available to you. Here are the top Solaris, Systems, and Storage Information Centers: Oracle Explorer Data Collector Oracle Solaris 10 Live Upgrade Oracle Solaris 11 Booting Information Center Oracle Solaris 11 Desktop and Graphics Information Center Oracle Solaris 11 Image Packaging System (IPS) Information Center Oracle Solaris 11 Installation Information Center Oracle Solaris 11 Product Information Center Oracle Solaris 11 Security Information Center Oracle Solaris 11 System Administration Information Center Oracle Solaris 11 Zones Information Center Oracle Solaris Crash Analysis Tool(SCAT) - Information Center Oracle Solaris Cluster Information Center Oracle Solaris Internet Protocol Multipathing (IPMP) Information Center Oracle Solaris Live Upgrade Information Center Oracle Solaris ZFS Information Center Oracle Solaris Zones Information Center CMT T1000/T2000 and Netra T2000 CMT T5120/T5120/T5140/T5220/T5240/T5440 Systems M3000/M4000/M5000/M8000/M9000-32/M9000-64 Management and Diagnostic Tools for Oracle Sun Systems Netra CT410/810 and Netra CT900 Network-Attached Storage (NAS) Oracle Explorer Data Collector Oracle VM Server for SPARC (LDoms) Pillar Axiom 600 SL3000 Tape Library Sun Disk Storage Patching and Updates Sun Fire 3800/4800/4810/6800/E2900/E4900/E6900/V1280 - Netra 1280/1290 Sun Fire 12K/15K/E20K/E25K Sun Fire X4270 M2 Server Sun x86 Servers T3 and T4 Systems Tape Domain Firmware V210/V240/V440/V215/V245/V445 Servers VSM (VTSS/VLE/VTCS)

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• Oracle Support Customers take note My Oracle Support Flash is set to Retire

  - by user12244613

  Take Action – My Oracle Support Flash User Interface Set to Retire On July 13, 2012, Oracle plans to upgrade the HTML interface with additional functionality that will allow those users still remaining on the Flash-based interface to switch over to the HTML version. Although the Flash-based user interface will remain available for a brief period following the upgrade, we encourage you to begin using the new HTML version sooner. Find out when you should make the switch! Read complete communication to Flash users

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• Do you care about your Oracle System Support experience?

  - by user12244613

  It has been a while since I blogged about Systems Support within Oracle. I want to take this opportunity to raise awareness of how Oracle is communicating out to its systems customers. Previously every item to be communicated was sent independently via an email message however, not all messages appear to be being getting the attention they require. In an effort to ensure Oracle is reaching all of our Sun and Oracle System customers, we have created the Oracle Systems Support Newsletter. This monthly newsletter will have a summary of customer support relevant information for you to use and will cover topics that impact your support experience. For example: 1. Did you know that sending explorer content to email addresses with @sun.com is going away soon? For more information, review the Document 1362484.1 2. Are you an Auto Service Request (ASR) user? If yes, here are the latest changes: · ASR Manager accepts My Oracle Support User Name (email address) and password. [Doc ID 1345484.1] · ASR IP Address for secure file transfer has changed [Doc ID 1338575.1] · ASR No Heartbeat Status - Find out how to resolve [Doc ID 1346328.1] 3. Did you notice we have changed the Service Request options for Hardware and introduced a new problem category called “Automated Diagnosis”? This service streamlines the data you send in and then automatically provides an update of known issues found in your My Oracle Support Service Request. This feature also fast tracks hardware failures by sending parts as soon as the data is analyzed. Have you used this new feature? If yes tell us about it – take the 5minute survey 4. Are you being proactive or are you still ‘fire fighting’ in the reactive mode? If you are being proactive for your Oracle System products you might have used Oracle Sun System Analysis. Did you finding this helpful? Can we improve it? You tell us, take the 5minute survey 5. Are you aware that if you attach files to your Service Request it enables the support engineer to start work straight away? For a summary of products and files review the Newsletter. 6. Are you struggling to find patches or firmware or product downloads? If yes, these types of issues are all addressed in the Newsletter. If this is the type of information you want to know about each month, then take time to read the Newsletter link and bookmark it in My Oracle Support so you can stay informed. Thanks for your time.

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• Product Support News for Oracle Solaris, Systems, and Storage

  - by user12244613

  Hi System Support Customers, April Newsletter is now available The April, 2012 Newsletter for Oracle Solaris, Systems, and Storage is now available via document 1363390.1 *Requires a My Oracle Support account to access. Please take a few minutes to read the newsletter. The newsletter is the primary method of communication about what we in support would like you to be aware of. If you are not receiving the newsletter, it could be due to: (a) Your Oracle profile does not have the allow Oracle Communication selected (on oracle.com Sign In, or if logged in select "Account" and under your Job Role, check you have selected this box : [ ] Yes, send me e-mails in Oracle Products.... (b) you have not logged a service request during the last 12 months. Oracle is working to improve the distribution process and changes are coming and once they are ready I will write more about that. But today if you don't automatically receive the newsletter all you can do is save it as a favorite within My Oracle Support and come back on the 2nd of each month to check out the changes. This month I am really interested to find out from you is the Newsletter providing you the type of items that you are interested in. To gather some data on that, I have a small 2minute survey running on the newsletter or you can access it [ here ] Finally, if you think I am missing a topic in the Newsletter, let me know by taking the survey or suggesting a topic via this blog. Get Proactive Don't forget about being Proactive. The latest updates for Systems and Solaris pages in the Get Proactive area are now available. Check out document 432.1 and learn what proactive features are available for Systems and Solaris.

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• What's hot in Oracle Premier Support News for Solaris, Storage and Systems - How to Patch!

  - by user12244613

  Struggling with locating patches for Sun products? Can't find your Oracle System Drivers? This question has been raised many times by customers and was the source of a short video in the Oracle System Support Newsletter in February 2012. The transition between SunSolve and My Oracle Support is to change how you think about the type of patch your looking for. For example, in SunSolve you might have typed e1000g if looking for an Enternet Driver.. but entering e1000g will not find anything in My Oracle Support - Patches and Update Menu. As you need to use the Product (Advanced) search which is driven of the Product Name, therefore you need to type "Ethernet" and select the ethernet product you are looking for to locate the patches for this product. Just to recap that video: If you are looking for the e1000g Ethernet Driver - You need to use Advance Search and search for Enternet 1. Log into My Oracle Support - Select Patches and Updates - Select Product or Family (Advanced Search). 2. In the product line enter: Ethernet and select the product name from the menu. 3. Check remove supersede patches - that ensure you only get relevant current patches in the results. 4. Select Search and the results are displayed. Now you have more options to include the platform (Solaris,Linux etc.) if want to further narrow the search. Need more information? Log into My Oracle Support and what a short 90sec video I put together. View the 7 minute Video using Firefox/chrome – It shows searching for individual patches, Solaris, Firmware etc. If you are not receiving the Oracle System Support Newsletter: Option (a) Within My Oracle Support, make document id: 1363390.1 a favourite and revisit it on the 2nd of each month for the latest content. Option (b) By default the Newsletter  is sent to all customers who have logged a Service Request on an Oracle Systems Hardware Product during the last 12months, unless you have opted out to receiving Oracle Communications on your profile on http://oracle.com

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