I am not sure if this is exactly the right section. What do you find the most efficient, clear and reachable use of e-mail addresses to use for the customer? I thought a standard 'sales, 'support' might work but it might look a little samey. Do users respond well when e-mails are replied by staff with named e-mail addresses such as [email protected] or a generic one? I am currently developing a small scale ecommerce website to gain some hands on insight into web retail. Any additional advice would be brilliant.