What is the best answer for: "my Internet is not working"?

Posted by Maciek Sawicki on Super User See other posts from Super User or by Maciek Sawicki
Published on 2010-03-08T01:56:31Z Indexed on 2010/03/08 3:32 UTC
Read the original article Hit count: 444

Filed under:

helpdesk

|

internet

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non-technical-person

|

users

Hi, I look for work in IT Support. One of interview questions is: what would you first say if user call You and tell my Internet is not working?

I think about it a lot and still don't know what is correct answerer nor what answer my future employer expects.

My choice would be something like: What part of Internet? (but more polite). For example I could ask for opening web page that works on my PC.

Please give only serious answers. If You want BOFH or "The website is down" style answers I can create separate question for that.

© Super User or respective owner

What is the best answer for: "my Internet is not working"?

Posted by Maciek Sawicki on Super User See other posts from Super User or by Maciek Sawicki
Published on 2010-03-08T01:56:31Z Indexed on 2010/03/08 2:15 UTC
Read the original article Hit count: 444

Filed under:

helpdesk

|

internet

|

non-technical-person

|

users

Hi, I look for work in IT Support. One of interview questions is: what would you first say if user call You and tell my Internet is not working?

I think about it a lot and still don't know what is correct answerer nor what answer my future employer expects.

My choice would be something like: What part of Internet? (but more polite). For example I could ask for opening web page that works on my PC.

Please give only serious answers. If You want BOFH or "The website is down" style answers I can create separate question for that.

© Super User or respective owner

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