Blackberry product.dll is missing error

Posted by JosephStyons on Super User See other posts from Super User or by JosephStyons
Published on 2009-12-02T17:53:13Z Indexed on 2010/03/23 6:03 UTC
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I have a new Blackberry 9630. I downloaded this software for it.

When I click on the newly installed "Desktop Manager", I get this error:

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DesktopMgr.exe - System Error
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The program can't start because product.dll is missing from your computer.
Try reinstalling the program to fix this problem. 
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OK   
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If I manually search for that file across my entire c:\ drive, it is not there.

I am using Windows 7.

What can I do to fix this problem?

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