Experience/Articles about "decision tree" documentation?

Posted by Philipp Keller on Stack Overflow See other posts from Stack Overflow or by Philipp Keller
Published on 2010-04-10T12:59:00Z Indexed on 2010/04/10 13:03 UTC
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documentation

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bug-fixing

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I'm running an "defect fixing" group (developers do 2 weeks operations, then rotate).

I want to build up a documentation "how to deal with problem x" - basically a decision tree:

Is the problem in part x of the web site?

Yes: Is the problem occurring in all browsers?
 Yes: ...  
 No: ...  
No: ...

The documentation should be written and extended by the people using it. Do you know of any book/article describing how that is best done, or is there a software (Mac OS X) that helps doing that?

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