For my understanding purpose i have implemented Chain-Of-Responsibility pattern.

//Abstract Base Type

public abstract class CustomerServiceDesk
{
 protected CustomerServiceDesk _nextHandler;
 public abstract  void ServeCustomers(Customer _customer);
 public void SetupHadler(CustomerServiceDesk _nextHandler)
 {
          this._nextHandler = _nextHandler;
 }
}

 public class FrontLineServiceDesk:CustomerServiceDesk
 {
     public override void ServeCustomers(Customer _customer)
     {
        if (_customer.ComplaintType == ComplaintType.General)
         {
           Console.WriteLine(_customer.Name + " Complaints are registered  ; 
           will be served soon by FrontLine Help Desk..");
         }

        else 
        {
          Console.WriteLine(_customer.Name + " 
          is redirected to Critical Help Desk");

          _nextHandler.ServeCustomers(_customer);
        }

        }
  }
public class CriticalIssueServiceDesk:CustomerServiceDesk
{
    public override void ServeCustomers(Customer _customer)
    {
        if (_customer.ComplaintType == ComplaintType.Critical)
        {
            Console.WriteLine(_customer.Name + 
            "Complaints are registered  ; will be served soon 
             by Critical Help Desk");
        }
        else if (_customer.ComplaintType == ComplaintType.Legal)
        {
            Console.WriteLine(_customer.Name +
            "is redirected to Legal Help Desk");
            _nextHandler.ServeCustomers(_customer);
        }
    }
}

public class LegalissueServiceDesk :CustomerServiceDesk
{
    public override void ServeCustomers(Customer _customer)
    {
        if (_customer.ComplaintType == ComplaintType.Legal)
        {
            Console.WriteLine(_customer.Name + 
            "Complaints are registered  ; 
             will be served soon by legal help desk");
        }
    }
}


public class Customer
{
    public string Name { get; set; }
    public ComplaintType ComplaintType { get; set; }
}


public enum ComplaintType
{
    General,
    Critical,
    Legal
}

void Main()
{
CustomerServiceDesk _frontLineDesk = new FrontLineServiceDesk();
CustomerServiceDesk _criticalSupportDesk = new CriticalIssueServiceDesk();
CustomerServiceDesk _legalSupportDesk = new LegalissueServiceDesk();
_frontLineDesk.SetupHadler(_criticalSupportDesk);
_criticalSupportDesk.SetupHadler(_legalSupportDesk);

Customer _customer1 = new Customer();
_customer1.Name = "Microsoft";
_customer1.ComplaintType = ComplaintType.General;

Customer _customer2 = new Customer();
_customer2.Name = "SunSystems";
_customer2.ComplaintType = ComplaintType.Critical;

Customer _customer3 = new Customer();
_customer3.Name = "HP";
_customer3.ComplaintType = ComplaintType.Legal;

_frontLineDesk.ServeCustomers(_customer1);
_frontLineDesk.ServeCustomers(_customer2);
_frontLineDesk.ServeCustomers(_customer3);
}

Question

Without breaking the chain-of-responsibility ,how can i apply delegates and events to rewrite the code?