Call center workflow scenario with WF 4

Posted by mossy on Stack Overflow See other posts from Stack Overflow or by mossy
Published on 2010-04-28T20:03:14Z Indexed on 2010/04/28 20:07 UTC
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workflow-foundation

I need to develop a workflow for a call center. A bot will ask some predefined questions to the caller. Based on the answers the workflow will decide the questions to ask and finally redirect the caller to a representative that has required skills.

Based on the scenario above, I have several questions.

How can I make the workflow "wait" between asking a question to the caller and receiving response from the caller? Do I have to use HandleExternalEvent? If so do I have to define an event for every question?

Flowchart workflow seems to be the best solution but I can't imagine how to handle this waiting issue right now.

Any help is appreciated.

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