I need to develop a workflow for a call center. A bot will ask some predefined questions to the caller. Based on the answers the workflow will decide the questions to ask and finally redirect the caller to a representative that has required skills. Based on the scenario above, I have several questions. How can I make the workflow "wait" between asking a question to the caller and receiving response from the caller? Do I have to use HandleExternalEvent? If so do I have to define an event for every question? Flowchart workflow seems to be the best solution but I can't imagine how to handle this waiting issue right now. Any help is appreciated.