any software for managing data center, incidents, SLAs?

Posted by coderwhiz on Server Fault See other posts from Server Fault or by coderwhiz
Published on 2010-05-07T21:28:42Z Indexed on 2010/05/07 21:38 UTC
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Maintenance

I have been looking in using OTRS - ITSM to manage all of our services but wanted to know if any software existed that is not built into a ticket system?

Pretty much want to add all services and tie them to an SLA. Once that is done, we would manually declare incidents and the system would automatically send our notificaton to the proper e-mail lists for downtime/planned maintenance.

Would be nice if it calculates reports for SLAs etc.

thanks

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Developer IT

any software for managing data center, incidents, SLAs? - Developer IT

any software for managing data center, incidents, SLAs?

itsm

Maintenance

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