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• any software for managing data center, incidents, SLAs?

  - by coderwhiz

  I have been looking in using OTRS - ITSM to manage all of our services but wanted to know if any software existed that is not built into a ticket system? Pretty much want to add all services and tie them to an SLA. Once that is done, we would manually declare incidents and the system would automatically send our notificaton to the proper e-mail lists for downtime/planned maintenance. Would be nice if it calculates reports for SLAs etc. thanks

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• Is anybody using Splunk in a large-scale production environment?

  - by Nano Taboada

  I've been watching the videos at splunk.com and really it's hard to believe that one can get all those features for free, there's still that "where's the catch?" in the back of my head. So it'd be great if anybody that is actually using it Splunk on production would like to share their experiences, perhaps highlighting its benefits over, say, Nagios? Thanks much in advance.

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