How do you get clients to use your bug tracking system?

Posted by louism on Stack Overflow See other posts from Stack Overflow or by louism
Published on 2010-06-05T04:41:59Z Indexed on 2010/06/05 7:12 UTC
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Filed under:

project-management

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client

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bugs

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project

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bug-tracking

on larger projects i use a simple bug tracking system that's designed to be used by clients

i have a lot of trouble convincing clients to use it (they send bug reports via email)

does anyone have any strategies they can suggested?

also, i have been playing around with a theory as to why this is the case; it goes like this:

asking a client to log a bug is like taking your car to a mechanic for a service, and the mechanic hands you the engine oil and says "here, pop that in". basically, the client has paid you to do the work, logging a bug sounds too much like work, so they want you to do it

thoughts?

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