How the hell do you get clients to use your bug tracking system?

Posted by louism on Stack Overflow See other posts from Stack Overflow or by louism
Published on 2010-06-05T04:41:59Z Indexed on 2010/06/05 6:52 UTC
Read the original article Hit count: 274

Filed under:

project-management

|

client

|

bugs

|

project

|

bug-tracking

on larger projects i use a simple bug tracking system thats designed to be used by clients

i have a lot of trouble convincing clients to use it (they send bug reports via email)

does anyone have any strategies they can suggested?

also, i have been playing around with a theory as to why this is the case; it goes like this:

asking a client to log a bug is like taking your car to a mechanic for a service, and the mechanic hands you the engine oil and says "here, pop that in". basically, the client has paid you to do the work, logging a bug sounds too much like work, so they want you to do it

thoughts?

-- LM

© Stack Overflow or respective owner

Related posts about project-management

The Rules of the Project Management Game

as seen on Internet.com - Search for 'Internet.com'
How can you keep a project moving smoothly? Here are a guidelines for constructing rules to keep your projects moving forward. >>> More
A Project Management Office is More Powerful Than a Locomotive

as seen on Internet.com - Search for 'Internet.com'
Project success is often won or lost in the planning stages, that why having a project management office can be a boon to your success rate. Michelle LaBrosse will now extol the virtues of adding a PMO to your operation. >>> More
A Project Management Office is More Powerful Than a Locomotive

as seen on Internet.com - Search for 'Internet.com'
Project success is often won or lost in the planning stages, that why having a project management office can be a boon to your success rate. Michelle LaBrosse will now extol the virtues of adding a PMO to your operation. >>> More
A Project Management Office is More Powerful Than a Locomotive

as seen on Internet.com - Search for 'Internet.com'
Project success is often won or lost in the planning stages, that why having a project management office can be a boon to your success rate. Michelle LaBrosse will now extol the virtues of adding a PMO to your operation. >>> More
Recovering from Disaster Through Project Management

as seen on Internet.com - Search for 'Internet.com'
When disaster strikes, don't leave home without Project Management. Explore seven Project Management rules to help you when you find yourself looking for a magic wand to turn disaster into recovery. >>> More

Related posts about client

Prevent malicious vulnerability scan increasing load on a server

as seen on Server Fault - Search for 'Server Fault'
Hi all, this week we have been suffering some malicious vulnerability scans to our servers, increasing the load on them, making them nearly unusable. The attack is easy to defend, just blocking the offending ip, but only after discovering it. Is there any form of prevent it? Is it normal that… >>> More
Client-Server Networking Between PHP Client and Java Server

as seen on Stack Overflow - Search for 'Stack Overflow'
Hi there, I have a university project which is already 99% completed. It consists of two parts-website (PHP) and desktop (Java). People have their accounts on the website and they wish to query different information regarding their accounts. They send an SMS which is received by desktop application… >>> More
ASP.NET client to stateful java webservice client (metro)

as seen on Stack Overflow - Search for 'Stack Overflow'
Hi I have a webservice with the following annotations: @WebService @HttpSessionScope @Stateful @Addressing Now I created a ASP.NET (c#) client for this webservice, but when I call a method the following error is returned: This is a stateful web service and {http://jax-ws.dev.java.net/xml/ns/}objectId… >>> More
.NET Framework 4 Client Profile vs .NET Framework 3.5 Client Profile

as seen on Stack Overflow - Search for 'Stack Overflow'
Currently I am targeting .NET Framework 3.5 Client profile. Under certain conditions (when .NET 1.x or 2.x is installed) the client profile is not installed and instead full version of .NET Framework 3.5. is installed. This limitation has been removed from .NET 4.0 profile - therefore its a nice… >>> More
Webmail client that can open multiple email addresses at once like a desktop client

as seen on Stack Overflow - Search for 'Stack Overflow'
I've got 5 email domains with multiple email addresses on each domain. Traditional webmail clients only seem to allow you to browse a single account at a time (ie, you log into that account). With over 20 email addresses I need to monitor, this is obviously a major time sink. Is there a (preferably… >>> More