How the hell do you get clients to use your bug tracking system?

Posted by louism on Stack Overflow See other posts from Stack Overflow or by louism
Published on 2010-06-05T04:41:59Z Indexed on 2010/06/05 6:52 UTC
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Filed under:

project-management

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client

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bugs

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project

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bug-tracking

on larger projects i use a simple bug tracking system thats designed to be used by clients

i have a lot of trouble convincing clients to use it (they send bug reports via email)

does anyone have any strategies they can suggested?

also, i have been playing around with a theory as to why this is the case; it goes like this:

asking a client to log a bug is like taking your car to a mechanic for a service, and the mechanic hands you the engine oil and says "here, pop that in". basically, the client has paid you to do the work, logging a bug sounds too much like work, so they want you to do it

thoughts?

-- LM

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