IVR-style dialog system / workflow / menu

Posted by unbeli on Stack Overflow See other posts from Stack Overflow or by unbeli
Published on 2010-06-10T09:00:21Z Indexed on 2010/06/10 9:13 UTC
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I need to build a dialog system similar to IVR used in call centers. My system is not phone-based, but the dialog is similar. Something like

System: "Main menu: Enter [1] for menu1, [2] for menu2"
User: [1]
System: "menu1: enter [1] for apples, [2] for oranges, [3] for main menu"
User: [7]
System: "What??"
System: "menu1: enter [1] for apples, [2] for oranges, [3] for main menu"
User: [2]
    ... and so on

I want to have a nice declarative description of all the possible options and a nice way to run through that tree, guided by user input.

Already considered: ANTLR-generated lexer/parser (seems to be an overkill), SCXML-based state machine (seems like only transitions can be declared, the rest needs to be coded)

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