I'm sorry if this isn't the right place for this question, but I'm presently having difficulties with my hosting provider (1and1). Two weeks ago, two of my clients bought hosting from them on my recommendation, but as it turned out, 1and1 are having severe technical difficulties.

Right now non of their hosting packages are able to accept ANY external domains. So either you pay the costs of transferring the registrar of your domain, or you use the ugly 1and1 domain name. Not any good for a hosting company of 1and1's reputation!

They have been promising me for two weeks that they're going to fix the problem, but as you have probably guessed by now, that hasn't been the case.

I would like to know if a) Anyone else is in the same boat as me, and b) If there are other comparably reputable hosting providers that I should consider moving to instead?

Very disappointing! :(

Note: This is for 1and1 in the UK. I imagine it isn't affecting users in other countries(?)

Clarification: 1and1 are unable to accept ANY external domains. That means that even if you update your DNS details on your domain, their system cannot be updated to add your external domain to your account.