How to handle downgrade subscription for SaaS application

Posted by user635800 on Stack Overflow See other posts from Stack Overflow or by user635800
Published on 2011-04-24T19:02:01Z Indexed on 2011/11/29 17:50 UTC
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Filed under:

web-applications

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saas

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Pricing

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downgrade

I am currently launching a SaaS web application. I want to have subscription packages such as:

Premium: 5 users, 20 widgets, 20 MB storage
Basic: 2 users, 10 widgets, 50 MB storage

I want to allow companies to upgrade and downgrade packages at any time.

The problem I am having is what if the company is on the premium package and has 5 users, 20 widgets, and wants to downgrade to the "basic" package. How do I handle that?

Do I flag an error and say "You cannot downgrade" or do I take them to a page to remove the "extra" users and widgets?

Any advice or examples of how other companies do it would be great!!

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