Enabling SFTP Access within PLESK

Posted by spelley on Server Fault See other posts from Server Fault or by spelley
Published on 2009-12-03T13:00:03Z Indexed on 2012/03/29 11:32 UTC
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I have a client who wants to ensure his upload is secure, so we are trying to enable SFTP for him on our Linux PLESK server. I have enabled SSH access to bin/bash for FTP accounts, and created a new user. When I attempt to SFTP using either the IP address or the domain name, this is the error FileZilla is giving me:

Error: Authentication failed.
Error: Critical error
Error: Could not connect to server

Here is some basic information regarding the server:

Operating system Linux 2.6.24.5-20080421a
Plesk Control Panel version psa v8.6.0_build86080930.03 os_CentOS 5

I had read in some places that I should reboot the SSH Service in Server -> Services, however, there is no SSH Service within the list. I'm not really a server guy so it's quite possible I'm missing something obvious.

Thanks for any help that you guys can provide!

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