Help Desk Software with user groups and temporary ban function?

Posted by Zillo on Pro Webmasters See other posts from Pro Webmasters or by Zillo
Published on 2012-09-15T00:49:12Z Indexed on 2012/09/15 3:48 UTC
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ticket-system

Does anyone know any Help Desk Software which allow you to create user groups / to mark/categorize specific users in some way / and to to ban specific users/e-mails (not user groups) for a specific period of time?

Kayako? OTRS? simpledesk?...

Kayako looks to be very functional but not sure if it has this option. zendesk is also very functional but a SaaS service not a downloadable software. Since the functions that I am saying are very common in forum software, maybe simpledesk could do it since it is based in SMF.

Any ideas?

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