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• Help Desk Software with user groups and temporary ban function?

  - by Zillo

  Does anyone know any Help Desk Software which allow you to create user groups / to mark/categorize specific users in some way / and to to ban specific users/e-mails (not user groups) for a specific period of time? Kayako? OTRS? simpledesk?... Kayako looks to be very functional but not sure if it has this option. zendesk is also very functional but a SaaS service not a downloadable software. Since the functions that I am saying are very common in forum software, maybe simpledesk could do it since it is based in SMF. Any ideas?

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• Easy GUI way to auto scale EC2 and RDS: aws console, scalr, ylastic...?

  - by Zillo

  I am managing all my instances with the AWS Management Console (the GUI web console) but now I want to use Auto Scale and it seems that this can not be done with that console. Yes, there is CloudWatch but I can only create alarms (e-mail notifications), it seems that CouldWatch needs you to add the auto scale policy in some other place (by command line console?). I would like to use some easy GUI interface. Ylastic and Scalr seems to be a good option. Which one do you think is better? Regarding Scalr, is there any difference between the open source software Scalr and the service Scalr.net? I mean, is the GUI interface the same? I like the idea of the Scalr because I do not need to give my Secret Access Key to a third party (like in Ylastic or in Scalr.net) One question about the Scalr software, it has to be installed in the instances or it must be installed in another machine? Do I need to setup again all my security permissions, AMIs, snapshots, etc. or I can use AWS Management Console for everything and Scalr just to auto scale.

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