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• Help Desk Software with user groups and temporary ban function?

  - by Zillo

  Does anyone know any Help Desk Software which allow you to create user groups / to mark/categorize specific users in some way / and to to ban specific users/e-mails (not user groups) for a specific period of time? Kayako? OTRS? simpledesk?... Kayako looks to be very functional but not sure if it has this option. zendesk is also very functional…

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• Easy GUI way to auto scale EC2 and RDS: aws console, scalr, ylastic...?

  - by Zillo

  I am managing all my instances with the AWS Management Console (the GUI web console) but now I want to use Auto Scale and it seems that this can not be done with that console. Yes, there is CloudWatch but I can only create alarms (e-mail notifications), it seems that CouldWatch needs you to add the auto scale policy in some other place (by…

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