OWA draft folder doesn't sync up wint Outlook 2007 (when using Citrix)

Posted by George on Server Fault See other posts from Server Fault or by George
Published on 2012-09-21T20:37:42Z Indexed on 2012/09/21 21:42 UTC
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outlook

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outlook-2007

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owa

I have a user logging in to Citrix Server (on Windows 2003) to use Outlook 2007. In OWA, he sees all his drafts in Draft Folder and can easily access them, but when he is Citrix, he can see the folder, but not the messages.

I had him check Normal and Favorite Folders under View -> Navigation Pane as well as execute outlook /cleanviews to no help.

I should also clarify, we host exchange locally and it syncs up with Outlook 2007 in Citrix. Remote users use either OWA for access or login to Citrix and use Outlook 2007. In his case ALL folders appear in Outlook 2007, but draft folder doesn't show any saved messages, even though in OWA messages are there and he can edit, delete and send them.

Please, help!

Thanks!!!

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