What customer support alternatives like groovehq i can use for a site

Posted by rmarimon on Stack Overflow See other posts from Stack Overflow or by rmarimon
Published on 2012-05-29T19:20:30Z Indexed on 2012/10/17 11:01 UTC
Read the original article Hit count: 244

Filed under:

web-services

|

ticket

|

customer-support

I've been experimenting with GrooveHQ as a means to provide support to my clients. They have a very nice idea and have developed it beautifully. At the end is just a ticketing system with multiple channels to communicate with your clients. It is like the rt of our times.

What I'm looking for is for other providers of this hosted multi channel ticketing systems. I'm not sure if this belongs in SO but hey...

© Stack Overflow or respective owner

Related posts about web-services

Testing your Web services using the Data Web Services Test Client

as seen on Internet.com - Search for 'Internet.com'
Paul Zikopoulos introduces you to the Data Web Services Test Client that's available in IBM Data Studio Version 1.2 or later >>> More
Webservices error for dev.virtualearth.net/webservices/geocode

as seen on Stack Overflow - Search for 'Stack Overflow'
I am getting the following stacktrace and have no idea what I am looking at and how to debug and fix it: Here is the error: Description: An error occurred during the parsing of a resource required to service this request. Please review the following specific parse error details and modify your… >>> More
Setting up Metro 2.0 with Jetty 7

as seen on Stack Overflow - Search for 'Stack Overflow'
This question relates to a previous question of mine. I am attempting to set-up a low overhead Web Container using Jetty 7 that I can deploy Web Services using Metro 2.0. I have installed the following Metro 2.0 libs into jetty/lib: webservices-extra-api.jar webservices-extra.jar webservices-rt… >>> More
Interview questions about ASP.NET Web services.

as seen on ASP.net Weblogs - Search for 'ASP.net Weblogs'
I have seen there are lots of myth’s about asp.net web services in fresher level asp.net developers. So I decided to write a blog post about asp.net web services interview questions. Because I think this is the best way to reach fresher asp.net developers. Followings are few questions about asp.net… >>> More
Service-Oriented Architecture and Web Services

as seen on DotNetBlocks - Search for 'DotNetBlocks'
Service oriented architecture is an architectural model for developing distributed systems across a network or the Internet. The main goal of this model is to create a collection of sub-systems to function as one unified system. This approach allows applications to work within the context of a client… >>> More

Related posts about ticket

pGina with automatic Kerberos ticket and OpenAFS token/ticket

as seen on Server Fault - Search for 'Server Fault'
I am currently updating our educational Windows lab images from XP to 7, In doing so we are also migrating from Comtarsia to pGina. Unfortunately somewhere in the transition our automation that fetched kerberos and OpenAFS tickets/tokens on login has completely stopped functioning. Basically what… >>> More
Search Engine Optimization - Your Ticket to the Red Carpet

as seen on Ezine Articles - Search for 'Ezine Articles'
So, you've just put together your own web site. Good for you. Or, you just got your friend or cousin to put together a site for you, but after a couple of months, you don't see any change in your cash flow. >>> More
PHP remote development workflow: git, symfony and hudson

as seen on Pro Webmasters - Search for 'Pro Webmasters'
I'm looking to develop a website and all the work will be done remotely (no local dev server). The reason for this is that my shared hosting company a2hosting has a specific configuration (symfony,mysql,git) that I don't want to spend time duplicating when I can just ssh and develop remotely or through… >>> More
Emails from a support system that have the ticket number as the email address

as seen on Server Fault - Search for 'Server Fault'
I have seen automated support ticketing systems which will email the user as soon as their ticket is created with a custom email address for that ticket. For example, [email protected] Does postfix support such a system? Are there any examples out there that might explain how this… >>> More
Is osTicket secure/private enough

as seen on Pro Webmasters - Search for 'Pro Webmasters'
I was going to use osTicket as my 'help desk' for my website, however I just got a little bit concerned when I realised that the clients' login details to see their support tickets are only their email address and a ticket ID. I am probably going over the top with security though, which is why I wanted… >>> More