BES 5.x issues when connecting to Exchange 2010 SP2 RU4

Posted by makerofthings7 on Server Fault See other posts from Server Fault or by makerofthings7
Published on 2012-10-21T20:27:00Z Indexed on 2012/10/21 23:04 UTC
Read the original article Hit count: 243

Filed under:

exchange-2010

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blackberry

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patch

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bes

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outage

Ever since we updated from SP1 RU4 to SP2 RU4 we have noticed that our BES devices will simply stop receiving email. This has occurred at least 5 times in the past few weeks.

Today, while speaking with RIM support (a T3 contract), they said that they have reports of sporadic connectivity issues from some BES users. This has been occurring with Exchange 2010 SP2 RU4, and have no public information to give us.

We were able to temporarily get things running by doing any or all of the following

Restart the BES server
Recreate the MAPI profile (deleted the keys in the registry)
Restart the CAS servers
Wait it out (2 hours)

What other options should I take to resolve this issue?

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