My laptop suppose to have 6 GB ram but it's only 2 GB installed

Posted by monablo on Super User See other posts from Super User or by monablo
Published on 2013-06-30T15:24:43Z Indexed on 2013/06/30 16:23 UTC
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windows-7

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memory

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Performance

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cpu

My laptop is supposed to have 6 GB ram but it only detects 2 GB of it, so I don't know what to do.

I searched the web for answer and what i get that there's 2 possible problem:

1- That 4 GB ram card is broken and not working

2- or the 2 ram card have a different path so the windows chose the path of the smaller ram card which would be the 2 GB ram

I don't know what is the path in first place so I really don't know what to do.

How would I troubleshoot, and work out why the 4 GB stick is not being detected? My laptop's specifications are as follows:

Windows 7 Home premium 64- bit Operating system 

processor : intel (R) core(TM) i7 CPU   Q740 @1.73 GHz 1.73GHz

installed memory(RAM) : 2.00 GB  (but it suppose to be 6 GB -_- )

My laptop is Dell and it's Model N5010

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