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• AutoVue at the Oracle Asset Lifecycle Management Summit

  - by celine.beck

  I recently had the opportunity to attend and present the integration between AutoVue and Primavera P6 during the Oracle ALM Summit, which was held in March at Redwood Shores, on Oracle Headquarters grounds. The ALM Summit brought together over 300 Oracle maintenance practitioners who endured the foggy and rainy San Francisco weather to attend the 4th edition of this Oracle-driven conference. Attendees have roles in maintenance management and IT. Following a general session, Ralph Rio from ARC Advisory Group provided a very interesting keynote session discussing Asset Management directions, both in the short and long run. An interesting point that Ralph raised is that most organizations have done a good job at improving performance at the design / build, operate and maintain and portfolio management phases by leveraging solutions like Asset Lifecycle Management and Project & Portfolio management solutions; however, there seem to be room for improvement in between those phases, when information flows from one group to the other, during the data handover phase or when time comes to update / modify drawings to reflect the reality of physical assets. This is where AutoVue comes into play. By integrating with enterprise applications like content management systems, asset lifecycle management applications and project management solutions, AutoVue can be a real-process enabler, streamlining information flows from concept/design to decommissioning and ensuring that all project stakeholders have access to asset information and engineering data throughout the asset lifecycle. AutoVue's built-in digital annotation capabilities allows maintenance workers and technicians to report changes in configuration and visually capture the delta between as-built and as-maintained versions of asset documents. This information can then be easily handed over to engineers who can identify changes and incorporate these modifications into the drawings during the next round of document revisions. PPL Power Generation, an electric utilities headquarted in Allentown, Pennsylvania discussed this usage of AutoVue during an interesting Webcast around AutoVue's role in the Utilities space. After the keynote sessions, participants broke off into product-centric tracks around Oracle's Asset Lifecycle Management solutions (E-Business Suite, PeopleSoft, and JD Edwards). The second day of the conference was the occasion for us to present the integration between AutoVue and Primavera P6 to the Maintenance Summit audience. The presentation was a great success and generated much discussion with partners and customers during breaks. People seemed highly interested in learning more about our plans for integrating AutoVue and Primavera P6 with Oracle's ALM solutions...stay tune for further information on the subject!

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• IT Asset Management

  - by CogitoErgoSum

  Our company has grown quite quickly and I am facing new tasks which I did not think I'd need to deal with. Recently we've come ot a point where we have 100+ Devices (Routers, Bridges, Computers, Laptops, VOIP Phones etc). The other day I was quite frightened when I asked for an inventory and no one had one. I want to start tagging all equipment and recording serials to begin tracking our inventory and ensuring we have a proper record of what equipment we have. Does anyone have advice as to how to go about 1. Convincing the higher ups why we need to do this and 2. What software or strategies might work? Keep in mind this is not for furniture, office equipment etc but IT specific equipment. I'm concerned over people 1. Stealing the physical devices and 2. Losing track of configuration data etc in case we'd need to do a wipe and restore

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• Game Asset Storage: Archive vs Individual files

  - by David Colson

  As I am in the process of creating a 3D c++ game and I was wondering what would be more beneficial when dealing with game assets with regards to storage. I have seen some games have a single asset file compressed with everything in it and other with lots of little compressed files. If I had lots of individual files I would not need to load a large file at once and use up memory but the code would have to go about file seeking when the level loads to find all the correct files needed. There is no file seeking needed when dealing with one large file, but again, what about all the assets not currently needed that would get loaded with the one file? I could also have an asset file for each level, but then how do I deal with shared assets This has been bothering me for a while so tell me what other advantages and disadvantages are there to either way of doing things.

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• IT Inventory Tracking

  - by DrStalker

  What is a good tool to keep track of IT inventory? Systems that are installed and running, parts being ordered, that sort of thing. I'd love a central, web based system (preferably something we can customize) but my searching so far has resulted in a lot of dead open source projects that havn't been updated in a few years and poorly created commercial websites that don't do a very good job describing their product. The software doesn't have to be free or open source - a good commercial alternative is fine. It doesn't even need to be a web-based tool, that's just what I thought would be simplist to find and easiest to deploy. The number of assets that it will be tracking will be in the dozens, so it doesn't have to be a super high-end enterprise solution but it does need to do a better job than an excel sheet in a shared folder (which is our current "solution")

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• Google Analytics Goal tracking external referrals

  - by user1561108

  I have goal tracking setup on my site for a target url. It works insofar as it tracks all pageviews on my site leading up the goal. But it doesn't appear to be tracking the external referrer that the user came from initially, marking it as (entrance) and the step before that (not set). Is this standard behaviour for goals not to record external referrer and how can I add referrer tracking to my goal?

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• Will using two different tracking codes affect my SERP

  - by Danny Hefer

  Hello everyone and thanks for your time! I am now facing a problem after a site migration. New site is basically an improved version of old site, with the same content and some extras. After pointing the domain name to the new site, the old site was still online for a while but didn't get any traffic. The new site has its own tracking code. So, old tracking code has age (something like 7 years) but no visitors for a month, but new tracking code is a month old with an acceptable traffic. How to you think google will react if I add old tracking code to new site? Thanks by advance!

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• How should bug tracking and help tickets integrate?

  - by Max Schmeling

  I have a little experience with bug tracking systems such as FogBugz where help tickets are issues are (or can be) bugs, and I have some experience using a bug tracking system internally completely separate from a help center system. My question is, in a company with an existing (home-grown) help center system where replacing it is not an option, how should a bug tracking system (probably Mantis) be integrated into the process? Right now help tickets get put in for issues, questions, etc and they get assigned to the appropriate person (PC Tech, Help Desk staff, or if it's an application issue they can't solve in the help desk it gets assigned to a developer). A user can put a request for small modifications or fixes to an application in a help ticket and the developer it gets assigned to will make the change at some point, apply their time to that ticket, and then close the ticket when it goes to production. We don't currently have a bug tracking system, so I'm looking into the best way to integrate one. Should we just take the help tickets and put it into the bug tracking system if it's a bug (or issue or feature request) and then close the ticket if it's not an emergency fix? We probably don't want to expose the bug tracking system to anyone else as they wouldn't know what to put in the help center system and what to put in the bug tracker... right? Any thoughts? Suggestions? Tips? Advice? To-dos? Not to-dos? etc...

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• How do I get PHP variables from this MySQL query?

  - by CT

  I am working on an Asset Database problem using PHP / MySQL. In this script I would like to search my assets by an asset id and have it return all related fields. First I query the database asset table and find the asset's type. Then depending on the type I run 1 of 3 queries. <?php //make database connect mysql_connect("localhost", "asset_db", "asset_db") or die(mysql_error()); mysql_select_db("asset_db") or die(mysql_error()); //get type of asset $type = mysql_query(" SELECT asset.type From asset WHERE asset.id = 93120 ") or die(mysql_error()); switch ($type){ case "Server": //do some stuff that involves a mysql query mysql_query(" SELECT asset.id ,asset.company ,asset.location ,asset.purchase_date ,asset.purchase_order ,asset.value ,asset.type ,asset.notes ,server.manufacturer ,server.model ,server.serial_number ,server.esc ,server.user ,server.prev_user ,server.warranty FROM asset LEFT JOIN server ON server.id = asset.id WHERE asset.id = 93120 "); break; case "Laptop": //do some stuff that involves a mysql query mysql_query(" SELECT asset.id ,asset.company ,asset.location ,asset.purchase_date ,asset.purchase_order ,asset.value ,asset.type ,asset.notes ,laptop.manufacturer ,laptop.model ,laptop.serial_number ,laptop.esc ,laptop.user ,laptop.prev_user ,laptop.warranty FROM asset LEFT JOIN laptop ON laptop.id = asset.id WHERE asset.id = 93120 "); break; case "Desktop": //do some stuff that involves a mysql query mysql_query(" SELECT asset.id ,asset.company ,asset.location ,asset.purchase_date ,asset.purchase_order ,asset.value ,asset.type ,asset.notes ,desktop.manufacturer ,desktop.model ,desktop.serial_number ,desktop.esc ,desktop.user ,desktop.prev_user ,desktop.warranty FROM asset LEFT JOIN desktop ON desktop.id = asset.id WHERE asset.id = 93120 "); break; } ?> So far I am able to get asset.type into $type. How would I go about getting the rest of the variables (laptop.model to $model, asset.notes to $notes and so on)? Thank you.

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• Tracking download of non-html (like pdf) downloads with jQuery and Google Analytics

  - by developerit

  Hi folks, it’s been quite calm at Developer IT’s this summer since we were all involved in other projects, but we are slowly comming back. In this post, we will present a simple way of tracking files download with Google Analytics with the help of jQuery. We work for a client that offers a lot of pdf files to download on their web site and wanted to know which one are the most popular. They use Google Analytics for a long time now and we did not want to have a second interface in order to present those stats to our client. So usign IIS logs was not a idea to consider. Since Google already offers us a splendid web interface and a powerful API, we deceided to hook up simple javascript code into the jQuery click event to notify Analytics that a pdf has been requested. (function ($) { function trackLink(e) { var url = $(this).attr('href'); //alert(url); // for debug purpose // old page tracker code pageTracker._trackPageview(url); // you can use the new one too _gaq.push(["_trackPageview",url]); //always return true, in order for the browser to continue its job return true; } // When DOM ready $(function () { // hook up the click event $('.pdf-links a').click(trackLink); }); })(jQuery); You can be more presice or even be sure not to miss one click by changing the selector which hooks up the click event. I have been usign this code to track AJAX requests and it works flawlessly.

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• In agile environment, how is bug tracking and iteration tracking consolidated.

  - by DXM

  This topic stemmed from my other question about management-imposed waterfall-like schedule. From the responses in the other thread, I gathered this much about what is generally advised: Each story should be completed with no bugs. Story is not closed until all bugs have been addressed. No news there and I think we can all agree with this. If at a later date QA (or worse yet a customer) finds a bug, the report goes into a bug tracking database and also becomes a story which should be prioritized just like all other work. Does this sum up general handling of bugs in agile environment? If yes, the part I'm curious about is how do teams handle tracking in two different systems? (unless most teams don't have different systems). I've read a lot of advice (including Joel's blog) on software development in general and specifically on importance of a good bug tracking tool. At the same time when you read books on agile methodology, none of them seem to cover this topic because in "pure" agile, you finish iteration with no bugs. Feels like there's a hole there somewhere. So how do real teams operate? To track iterations you'd use (whiteboard, Rally...), to track bugs you'd use something from another set of products (if you are lucky enough, you might even get stuck with HP Quality Center). Should there be 2 separate systems? If they are separate, do teams spend time creating import/sync functionality between them? What have you done in your company? Is bug tracking software even used? Or do you just go straight to creating a story?

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• Hard-copy approaches to time tracking

  - by STW

  I have a problem: I suck at tracking time-on-task for specific feature/defects/etc while coding them. I tend to jump between tasks a fair bit (partly due to the inherit juggling required by professional software development, partly due to my personal tendancy to focus on the code itself and not the business process around code). My personal preference is for a hard-copy system. Even with gabillions of pixels of real-estate on-screen I find it terribly distracting to keep a tracking window convienient; either I forget about it or it gets in my ways. So, looking for suggestions on time-tracking. My only requirement is a simple system to track start/stop times per task. I've considered going as far as buying a time-clock and giving each ticket a dedicated time-card. When I start working on it, punch-in; when done working, punch-out.

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• Architecture- Tracking lead origin when data is submitted by a server

  - by Kevin

  I'm looking for some assistance in determining the least complex strategy for tracking leads on an affiliate's website. The idea is to make the affiliate's integration with my application as easy as possible. I've run into theoretical barriers, so i'm here to explore other options. Application Overview: This is a lead aggregation / distribution platform. We will be focusing on the affiliate portion of this website. Essentially affiliates sign up, enter in marketing campaigns and sell us their conversions. Problem to be solved: We want to track a lead's origin and other events on the affiliate site. We want to know what pages, ads, and forms they viewed before they converted. This can easily be solved with pixel tracking. Very straightforward. Theoretical Issues: I thought I would ask affiliates to place the pixel where I could log impressions and set a third party cookie when the pixel is first called. Then I could associate future impressions with this cookie. The problem is that when the visitor converts on the affiliate's site and I receive their information via HTTP POST from the Affiliate's server I wouldn't be able to access the cookie and associate it with the lead record unless the lead lands on my processor via a redirect and is then redirected back to the affiliate's landing page. I don't want to force the affiliates to submit their forms directly to my tracking site, so allowing them to make an HTTP POST from their server side form processor would be ideal. I've considered writing JavaScript to set a First Party cookie but this seems to make things more complicated for the affiliate. I also considered having the affiliate submit the lead's data via a conversion pixel. This seems to be the most ideal scenario so far as almost all pixels are as easy as copy/paste. The only complication comes from the conversion pixel- which would submit all of the lead information and the request would come from the visitor's machine so I could access my third party cookie.

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• Hosted bug tracking system with mercurial repositories (Summary of options & request for opinions)

  - by Mark Booth

  The Question What hosted mercurial repository/bug tracking system or systems have you used? Would you recommend it to others? Are there serious flaws, either in the repository hosting or the bug tracking features that would make it difficult to recommend it? Do you have any other experiences with it or opinions of it that you would like to share? If you have used other non mercurial hosted repository/bug tracking systems, how does it compare? (If I understand correctly, the best format for this type of community-wiki style question is one answer per option, if you have experienced if several) Background I have been looking into options for setting up a bug/issue tracking database and found some valuable advice in this thread and this. But then I got to thinking that a hosted solution might not only solve the problem of tracking bugs, but might also solve the problem we have accessing our mercurial source code repositories while at customer sites around the world. Since we currently have no way to serve mercurial repositories over ssl, when I am at a customer site I have to connect my laptop via VPN to my work network and access the mercurial repositories over a samba share (even if it is just to synce twice a day). This is excruciatingly slow on high latency networks and can be impossible with some customers' firewalls. Even if we could run a TRAC or Redmine server here (thanks turnkey), I'm not sure it would be much quicker as our internet connection is over-stretched as it is. What I would like is for developers to be able to be able to push/pull to/from a remote repository, servicing engineers to be able to pull from a remote repository and for customers (both internal and external) to be able to submit bug/issue reports. Initial options The two options I found were Assembla and Jira. Looking at Assembla I thought the 'group' price looked reasonable, but after enquiring, found that each workspace could only contain a single repository. Since each of our products might have up to a dozen repositories (mostly for libraries) which need to be managed seperately for each product, I could see it getting expensive really quickly. On the plus side, it appears that 'users' are just workspace members, so you can have as many client users (people who can only submit support tickets and track their own tickets) without using up your user allocation. Jira only charges based on the number of users, unfortunately client users also count towards this, if you want them to be able to track their tickets. If you only want clients to be able to submit untracked issues, you can let them submit anonymously, but that doesn't feel very professional to me. More options Looking through MercurialHosting page that @Paidhi suggested, I've added the options which appear to offer private repositories, along with another that I found with a web search. Prices are as per their website today (29th March 2010). Corrections welcome in the future. Anyway, here is my summary, according to the information given on their websites: Assembla, http://www.assembla.com/, looks to be a reasonable price, but suffers only one repository per workspace, so three projects with 6 repos each would use up most of the spaces associated with a $99/month professional account (20 spaces). Bug tracking is based on Trac. Mercurial+Trac support was announced in a blog entry in 2007, but they only list SVN and Git on their Features web page. Cost: $24, $49, $99 & $249/month for 40, 40, unlimited, unlimited users and 1, 10, 20, 100 workspaces. SSL based push/pull? Website https login. BitBucket, http://bitbucket.org/plans/, is primarily a mercurial hosting site for open source projects, with SSL support, but they have an integrated bug tracker and they are cheap for private repositories. It has it’s own issues tracker, but also integrates with Lighthouse & FogBugz. Cost: $0, $5, $12, $50 & $100/month for 1, 5, 15, 25 & 150 private repositories. SSL based push/pull. No https on website login, but supports OpenID, so you can chose an OpenID provider with https login. Codebase HQ, http://www.codebasehq.com/, supports Hg and is almost as cheap as BitBucket. Cost: £5, £13, £21 & £40/month for 3, 15, 30 & 60 active projects, unlimited repositories, unlimited users (except 10 users at £5/month) and 0.5, 2, 4 & 10GB. SSL based push/pull? Website https login? Firefly, http://www.activestate.com/firefly/, by ActiveState looks interesting, but the website is a little light on details, such as whether you can only have one repository per project or not. Cost: $9, $19, & £39/month for 1, 5 & 30 private projects, with a 0.5, 1.5 & 3 GB storage limit. SSL based push/pull? Website https login. Jira, http://www.atlassian.com/software/jira/, isn’t limited by the number of repositories you can have, but by ‘user’. It could work out quite expensive if we want client users to be able to track their issues, since they would need a full user account to be created for them. Also, while there is a Mercurial extension to support jira, there is no ‘Advanced integration’ for Mercurial from Atlassian Fisheye. Cost: $150, $300, $400, $500, $700/month for 10, 25, 50, 100, 100+ users. SSL based push/pull? Website https login. Kiln & FogBugz On Demand, http://fogcreek.com/Kiln/IntrotoOnDemand.html, integrates Kilns mercurial DVCS features with FogBugz, where the combined package is much cheaper than the component parts. Also, the Fogbugz integration is supposedly excellent. *8’) Cost: £30/developer/month ($5/d/m more than either on their own). SSL based push/pull? SourceRepo, http://sourcerepo.com/, also supports HG and is even cheaper than BitBucket & Codebase. Cost: $4, $7 & $13/month for 1, unlimited & unlimited repositories/trac/redmine instances and 500MB, 1GB & 3GB storage. SSL based push/pull. Website https login. Edit: 29th March 2010 & Bounty I split this question into sections, made the questions themselves more explicit, added other options from the research I have done since my first posting and made this community wiki, since I now understand what CW is for. *8') Also, I've added a bounty to encourage people to offer their opinions. At the end of the bounty period, I will award the bounty to whoever writes the best review (good or bad), irrespective of the number of up/down votes it gets. Given that it's probably more important to avoid bad providers than find the absolute best one, 'bad reviews' could be considered more important than good ones.

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• What is your bug/task tracking tool?

  - by Ilya

  This is a placeholder for overviews of bug/task tracking systems. What i want to do here is: List all tools used in the industry (please provide a link to the tool discussed) Gather opinions on each tool (please back up your opinion with facts i.e provide advantages and disadvantages) Please put each tool in separate answer and please make it community owned wiki to give an option to add/edit to as many people as possible. Related posts: What is your tool for version control (FAQ) Free/Cheap Task/Bug Management software What bug tracking software do you use?

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• Using Asset Groups

  - by Owen Allen

  I got a question about putting assets in groups: "I'm planning on installing some agents manually on existing systems, and I want to have them put in a specific asset group once they're discovered. I don't see any way to tell the install script to put the asset in a group. How can I add the assets to a group, either through the UI or the CLI?" There are a few ways. In the CLI, you can use groups mode, and use this command to add an asset to a group: attach -n| --gear <asset name> -g| --group <group> You can also use -U| --uuid <UUID> to specify the asset if you have multiple assets with the same name. In the UI, you have a couple of options. You can select an asset and click Add Asset to Group to add it to a group you select. Alternatively, if you're trying to make a group for assets with a specific characteristic, you can specify rules that will automatically add assets to a group based on that characteristic.

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• Can an issue tracking system be distributed?

  - by Klaim

  I was thinking about issue tracking software like Redmine, Trac or even the one that is in Fossil and something hit me: Is there a reason why Redmine and Trac are not possible to be distributed? Or maybe it's possible and I just don't know how it's possible? If it's not possible, why? By distributed I mean like Facebook or Google or other applications that effectively runs on multiple hardware a the same time but share data.

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• .NET bug/issue tracking system with Mercurial support

  - by Tommy Jakobsen

  I'm looking for a opensource bug/issue tracking system with support for Mercurial. It has to run on IIS 6.0, so it would be nice if it was written in .NET. Do you have any experience with such software, and anything you can recommend? Edit: Has to run on MSSQL aswell.

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• What are the strategies behind closing unresolved issues in different issue tracking process definitions

  - by wonko realtime

  Recently, i found out that it seems to me like a good part of the "administratives" tend to close "issues" in their bug- and issue-tracking systems with the reason that they don't fit in "their next release". One example for that can be found here: https://connect.microsoft.com/VisualStudio/feedback/details/640440/c-projects-add-option-to-remove-unused-references Because i fear that i've got a fundamental lack of understanding for this approach, i'm wondering if someone can point me to informations which could give some insight in the rationales behind such processes.

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• scorecardresearch dot com: weird tracking pixel

  - by Bobby Jack

  I'm seeing very weird behaviour in relation to this domain and a tracking image. On a specific page on our site, I'm seeing a script that's being added dynamically, apparently via flash (I wasn't even aware that flash could alter the DOM ...) That script is located at: http://scorecardresearch.com/beacon.js When I request that URL, I see a 1x1 gif. Another weird point is that this domain appears to break all the web-based whois tools; entering that domain results in a 1x1 gif. This is even to the extent where, if I enter scorecardresearch.com into the Title as part of this question, GIF code appears just below it! Hence, the "dot" in the title. The only 'unusual' thing on the page is a slideshare 'widget', which is flash-based - that's why I'm concluding that flash is altering the DOM. Anyone know what is going on here? How concerned should I be?

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• Bug Tracking Etiquette - Necromancy or Duplicate?

  - by Shauna

  I came across a really old (2+ years) feature request issue in a bug tracker for an open source project that was marked as "resolved (won't fix)" due to the lack of tools required to make the requested enhancement. In the time elapsed since that determination was made, new tools have been developed that would allow it to be resolved, and I'd like to bring that to the attention of the community for that application. However, I'm not sure as to what the generally accepted etiquette is for bug tracking in cases like this. Obviously, if the system explicitly states to not duplicate and will actively mark new items as duplicates (much in the way the SE sites do), then the answer would be to follow what the system says. But what about when the system doesn't explicitly say that, or a new user can't easily find a place that says with the system's preference is? Is it generally considered better to err on the side of duplication or necromancy? Does this differ depending on whether it's a bug or a feature request?

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• Tracking URL Goals to an external site from a landing page

  - by Arel

  I have a landing page promoting an iOS app. The page is at vitogo.com. I've set up a goal for When a user clicks on the link to go to iTunes to download the app. I set up a URL destination goal in the property for the site, and can see the goal set up in the reports section. The problem is it isn't tracking any clicks. I've had the goal set up for a while now, and it hasn't tracked anything. Thanks for the help!

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• how to check that Google Analytics Tracking Code is firing on an iPad

  - by crmpicco

  I am used to using the Firebug extension "Omnibug" with Firefox to check that Google Analytics Tracking Code is firing on my website. This application works very well and has minimal overhead. I am now testing the website on an iPad and would like to know if there is a way to check that the GATC is firing on the iPad natively? I have spoofed the iPad UA string on Firefox on the desktop and it appears to fire correctly, however i'd like to see it happening on the device itself (if at all possible). I know that Firebug can be installed on an iPhone by means of a bookmarklet, however it is 1) quite buggy and not very user-friendly and 2) it doesn't support Omnibug. How can I check that my GATC is firing on my iPad?

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• Bug Tracking Etiquete - Necromany or Duplicate?

  - by Shauna

  I came across a really old (2+ years) feature request issue in a bug tracker for an open source project that was marked as "resolved (won't fix)" due to the lack of tools required to make the requested enhancement, but since the determination was made, new tools have been developed that would allow it to be resolved, and I'd like to bring that to the attention of the community for that application. However, I'm not sure as to what the generally accepted etiquette is for bug tracking in cases like this. Obviously, if the system explicitly states to not duplicate and will actively mark new items as duplicates (much in the way the SE sites do), then the answer would be to follow what the system says. But what about when the system doesn't explicitly say that, or a new user can't easily find a place that says with the system's preference is? Is it generally considered better to err on the side of duplication or necromancy? Does this differ depending on whether it's a bug or a feature request?

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• When tracking which elements were clicked e.target.id is sometimes empty [migrated]

  - by Ivan

  I am trying to test the following JavaScript code, which is meant to keep track of the timing of user responses on a multiple choice survey: document.onclick = function(e) { var event = e || window.event; var target = e.target || e.srcElement; //time tracking var ClickTrackDate = new Date; var ClickData = ""; ClickData = target.id + "=" + ClickTrackDate.getUTCHours() + ":" + ClickTrackDate.getUTCMinutes() + ":" + ClickTrackDate.getUTCSeconds() +";"; document.getElementById("txtTest").value += ClickData; alert(target.id); // for testing } Usually target.id equals to the the id of the clicked element, as you would expect, but sometimes target.id is empty, seemingly at random, any ideas?

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• Goal Tracking data seems to be inaccurate?

  - by Khuram Malik

  I setup some Goal Tracking about one week ago. I had multiple goals in one set. The goal itself was the "send" button being pressed on the callback form (i did that by pushing a pageview to Google Analytics everytime the send button is pressed) For each goal, i listed the first step as a required step. So for example, the ILR Page was step 1 and set as required and the goal was "/CallbackFormFilled" Looking at the stats a week later i'm getting some very inflated numbers especially when comparing them to my manually filled excel spreadsheet and i'm struggling to understand the cause of this behaviour. I'm unable to attach screenshots unfortunately since my StackExchange account for this site is brand new My own thoughts My own thoughts were that maybe its because i have setup multiple goals with the same end goal URL, but i thought that was a valid setup since i want to track multiple routes so to speak(?) I've disabled all other goals for now to confirm this, but im waiting for stats to come in as i write this. I also wonder if the contact form im using in Wordpress is causing a problem, but i've simply added one javascript line on the send button that pushes a pageview so not sure if that should cause an issue. Here is a link to setting up analytics on this contact form plugin in wordpress for reference: (see javascript action hook section) - http://ideasilo.wordpress.com/2009/05/31/contact-form-7-1-10/

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