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  • New Communications Industry Data Model with "Factory Installed" Predictive Analytics using Oracle Da

    - by charlie.berger
    Oracle Introduces Oracle Communications Data Model to Provide Actionable Insight for Communications Service Providers   We've integrated pre-installed analytical methodologies with the new Oracle Communications Data Model to deliver automated, simple, yet powerful predictive analytics solutions for customers.  Churn, sentiment analysis, identifying customer segments - all things that can be anticipated and hence, preconcieved and implemented inside an applications.  Read on for more information! TM Forum Management World, Nice, France - 18 May 2010 News Facts To help communications service providers (CSPs) manage and analyze rapidly growing data volumes cost effectively, Oracle today introduced the Oracle Communications Data Model. With the Oracle Communications Data Model, CSPs can achieve rapid time to value by quickly implementing a standards-based enterprise data warehouse that features communications industry-specific reporting, analytics and data mining. The combination of the Oracle Communications Data Model, Oracle Exadata and the Oracle Business Intelligence (BI) Foundation represents the most comprehensive data warehouse and BI solution for the communications industry. Also announced today, Hong Kong Broadband Network enhanced their data warehouse system, going live on Oracle Communications Data Model in three months. The leading provider increased its subscriber base by 37 percent in six months and reduced customer churn to less than one percent. Product Details Oracle Communications Data Model provides industry-specific schema and embedded analytics that address key areas such as customer management, marketing segmentation, product development and network health. CSPs can efficiently capture and monitor critical data and transform it into actionable information to support development and delivery of next-generation services using: More than 1,300 industry-specific measurements and key performance indicators (KPIs) such as network reliability statistics, provisioning metrics and customer churn propensity. Embedded OLAP cubes for extremely fast dimensional analysis of business information. Embedded data mining models for sophisticated trending and predictive analysis. Support for multiple lines of business, such as cable, mobile, wireline and Internet, which can be easily extended to support future requirements. With Oracle Communications Data Model, CSPs can jump start the implementation of a communications data warehouse in line with communications-industry standards including the TM Forum Information Framework (SID), formerly known as the Shared Information Model. Oracle Communications Data Model is optimized for any Oracle Database 11g platform, including Oracle Exadata, which can improve call data record query performance by 10x or more. Supporting Quotes "Oracle Communications Data Model covers a wide range of business areas that are relevant to modern communications service providers and is a comprehensive solution - with its data model and pre-packaged templates including BI dashboards, KPIs, OLAP cubes and mining models. It helps us save a great deal of time in building and implementing a customized data warehouse and enables us to leverage the advanced analytics quickly and more effectively," said Yasuki Hayashi, executive manager, NTT Comware Corporation. "Data volumes will only continue to grow as communications service providers expand next-generation networks, deploy new services and adopt new business models. They will increasingly need efficient, reliable data warehouses to capture key insights on data such as customer value, network value and churn probability. With the Oracle Communications Data Model, Oracle has demonstrated its commitment to meeting these needs by delivering data warehouse tools designed to fill communications industry-specific needs," said Elisabeth Rainge, program director, Network Software, IDC. "The TM Forum Conformance Mark provides reassurance to customers seeking standards-based, and therefore, cost-effective and flexible solutions. TM Forum is extremely pleased to work with Oracle to certify its Oracle Communications Data Model solution. Upon successful completion, this certification will represent the broadest and most complete implementation of the TM Forum Information Framework to date, with more than 130 aggregate business entities," said Keith Willetts, chairman and chief executive officer, TM Forum. Supporting Resources Oracle Communications Oracle Communications Data Model Data Sheet Oracle Communications Data Model Podcast Oracle Data Warehousing Oracle Communications on YouTube Oracle Communications on Delicious Oracle Communications on Facebook Oracle Communications on Twitter Oracle Communications on LinkedIn Oracle Database on Twitter The Data Warehouse Insider Blog

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  • Oracle Introduces Oracle Communications Data Model to Provide Actionable Insight for Communications

    - by kimberly.billings
    To help communications service providers (CSPs) manage and analyze rapidly growing data volumes cost effectively, Oracle recently introduced the Oracle Communications Data Model (OCDM). With the OCDM, CSPs can achieve rapid time to value by quickly implementing a standards-based enterprise data warehouse that features communications industry-specific reporting, analytics and data mining. The combination of the OCDM, Oracle Exadata and the Oracle Business Intelligence (BI) Foundation represents the most comprehensive data warehouse and BI solution for the communications industry. Hong Kong Broadband Network, the fastest growing and second largest broadband service provider in Hong Kong, enhanced its data warehouse using Oracle Communications Data Model. It went live with OCDM within three months, and has increased its subscriber base by 37 percent in six months and reduced customer churn to less than one percent. Read more about HKBN's use of OCDM. Read more about OCDM var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • Unified Communications Suite Ships New Version

    - by joesciallo
    We shipped the latest version (7.0.5.0.0) of Unified Communications Suite. The following information should get you started: Get the Software New Features Release Notes Some Changes for 7.0.5.0.0 Convergence: Version 3.0.0.0.0 enables you to use the add-on framework to add third-party services to the Convergence UI. These services include: Advertising Click-to-call service Multinetwork IM SMS (both one-way and two-way) Social media applications (Facebook, Twitter, and Flickr) Video and voice calling capability For more information, see Overview of Add-on Services in Convergence. Calendar Server: Version 7.0.4.14.0 provides a number of security enhancements, including supporting the SSL protocol for all front-end and back-end communications, and the ability to list hosts that are allowed to send iSchedule POST requests. For more information, see Securing Communications to Calendar Server Back Ends. New Platform Support: Oracle GlassFish Server 3, Oracle Solaris 11, and Oracle Enterprise Linux 6.x are supported in this release of Communications Suite.

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  • Communications Suite: New Patches Available

    - by joesciallo
    Two new patches for the following Unified Communications Suite component products are now available: Calendar Server 6.3 patch 53 Connector for Outlook 7.3 Update 1 patch 17 Download details: Connector for Microsoft Outlook 7.3: 139162-17 Calendar Server 6.3: 121657-53 (Oracle Solaris SPARC) 121658-53 (Oracle Solaris x86 ) 121659-53 (Linux) Reminder: As a workaround to learning about new Communications Suite patches, you can use the Confluence watch feature to monitor the Communications Suite Component Patches page. When new patches are available, this page is updated with that information. You then receive an email message that this page has been updated. The watch feature is available under the Tools menu when you are logged in to wikis.oracle.com.

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  • Oracle Communications Data Model

    - by jean-pierre.dijcks
    I've mentioned OCDM in previous posts but found the following (see end of the post) podcast on the topic and figured it is worthwhile to spread the news some more. ORetailDM and OCommunicationsDM are the two data models currently available from Oracle. Both are intended to capture: Business best practices and industry knowledge Pre-built advanced analytics intended to predict future events before they happen (like the Churn model shown below) Oracle technology best practices to ensure optimal performance of the model All of this typically comes with a reduced time to implementation, or as the marketing slogan goes, reduced time to value. Here are the links: Podcast on OCDM OTN pages for OCDM and ORDM

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  • Network communications mechanisms for SQL Server

    - by Akshay Deep Lamba
    Problem I am trying to understand how SQL Server communicates on the network, because I'm having to tell my networking team what ports to open up on the firewall for an edge web server to communicate back to the SQL Server on the inside. What do I need to know? Solution In order to understand what needs to be opened where, let's first talk briefly about the two main protocols that are in common use today: TCP - Transmission Control Protocol UDP - User Datagram Protocol Both are part of the TCP/IP suite of protocols. We'll start with TCP. TCP TCP is the main protocol by which clients communicate with SQL Server. Actually, it is more correct to say that clients and SQL Server use Tabular Data Stream (TDS), but TDS actually sits on top of TCP and when we're talking about Windows and firewalls and other networking devices, that's the protocol that rules and controls are built around. So we'll just speak in terms of TCP. TCP is a connection-oriented protocol. What that means is that the two systems negotiate the connection and both agree to it. Think of it like a phone call. While one person initiates the phone call, the other person has to agree to take it and both people can end the phone call at any time. TCP is the same way. Both systems have to agree to the communications, but either side can end it at any time. In addition, there is functionality built into TCP to ensure that all communications can be disassembled and reassembled as necessary so it can pass over various network devices and be put together again properly in the right order. It also has mechanisms to handle and retransmit lost communications. Because of this functionality, TCP is the protocol used by many different network applications. The way the applications all can share is through the use of ports. When a service, like SQL Server, comes up on a system, it must listen on a port. For a default SQL Server instance, the default port is 1433. Clients connect to the port via the TCP protocol, the connection is negotiated and agreed to, and then the two sides can transfer information as needed until either side decides to end the communication. In actuality, both sides will have a port to use for the communications, but since the client's port is typically determined semi-randomly, when we're talking about firewalls and the like, typically we're interested in the port the server or service is using. UDP UDP, unlike TCP, is not connection oriented. A "client" can send a UDP communications to anyone it wants. There's nothing in place to negotiate a communications connection, there's nothing in the protocol itself to coordinate order of communications or anything like that. If that's needed, it's got to be handled by the application or by a protocol built on top of UDP being used by the application. If you think of TCP as a phone call, think of UDP as a postcard. I can put a postcard in the mail to anyone I want, and so long as it is addressed properly and has a stamp on it, the postal service will pick it up. Now, what happens it afterwards is not guaranteed. There's no mechanism for retransmission of lost communications. It's great for short communications that doesn't necessarily need an acknowledgement. Because multiple network applications could be communicating via UDP, it uses ports, just like TCP. The SQL Browser or the SQL Server Listener Service uses UDP. Network Communications - Talking to SQL Server When an instance of SQL Server is set up, what TCP port it listens on depends. A default instance will be set up to listen on port 1433. A named instance will be set to a random port chosen during installation. In addition, a named instance will be configured to allow it to change that port dynamically. What this means is that when a named instance starts up, if it finds something already using the port it normally uses, it'll pick a new port. If you have a named instance, and you have connections coming across a firewall, you're going to want to use SQL Server Configuration Manager to set a static port. This will allow the networking and security folks to configure their devices for maximum protection. While you can change the network port for a default instance of SQL Server, most people don't. Network Communications - Finding a SQL Server When just the name is specified for a client to connect to SQL Server, for instance, MySQLServer, this is an attempt to connect to the default instance. In this case the client will automatically attempt to communicate to port 1433 on MySQLServer. If you've switched the port for the default instance, you'll need to tell the client the proper port, usually by specifying the following syntax in the connection string: <server>,<port>. For instance, if you moved SQL Server to listen on 14330, you'd use MySQLServer,14330 instead of just MySQLServer. However, because a named instance sets up its port dynamically by default, the client never knows at the outset what the port is it should talk to. That's what the SQL Browser or the SQL Server Listener Service (SQL Server 2000) is for. In this case, the client sends a communication via the UDP protocol to port 1434. It asks, "Where is the named instance?" So if I was running a named instance called SQL2008R2, it would be asking the SQL Browser, "Hey, how do I talk to MySQLServer\SQL2008R2?" The SQL Browser would then send back a communications from UDP port 1434 back to the client telling the client how to talk to the named instance. Of course, you can skip all of this of you set that named instance's port statically. Then you can use the <server>,<port> mechanism to connect and the client won't try to talk to the SQL Browser service. It'll simply try to make the connection. So, for instance, is the SQL2008R2 instance was listening on port 20080, specifying MySQLServer,20080 would attempt a connection to the named instance. Network Communications - Named Pipes Named pipes is an older network library communications mechanism and it's generally not used any longer. It shouldn't be used across a firewall. However, if for some reason you need to connect to SQL Server with it, this protocol also sits on top of TCP. Named Pipes is actually used by the operating system and it has its own mechanism within the protocol to determine where to route communications. As far as network communications is concerned, it listens on TCP port 445. This is true whether we're talking about a default or named instance of SQL Server. The Summary Table To put all this together, here is what you need to know: Type of Communication Protocol Used Default Port Finding a SQL Server or SQL Server Named Instance UDP 1434 Communicating with a default instance of SQL Server TCP 1433 Communicating with a named instance of SQL Server TCP * Determined dynamically at start up Communicating with SQL Server via Named Pipes TCP 445

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  • Installing UCMA 3.0 and Creating a Communications Server "14"Trusted Application Pool

    A lot of setup and administration tasks have gotten a lot easier in Communications Server 14; one of them is building an application server to develop and run your UCMA 3.0 applications on. In this post, Ill walk you through installing the UCMA 3.0 Core SDK and creating a Trusted Application Pool on the server, thus adding it to the Communications Server 14 topology and allowing you to host and run UCMA 3.0 applications on it. Note: These instructions will change slightly as the bits get updated for the eventual Beta release I will update this post as soon as I get a chance to run this setup on a more recent build. Im doing the install on a simple Communications Server 14 topology consisting of the following Windows Server 2008 R2 Hyper-V images: DC Domain Controller ExchangeUM Exchange Server 2010 CS-SE Microsoft Communications Server 2010 Standard Edition TS Development machine Ill walk through setting up UCMA 3.0 on the TS VM, which is a fully patched Windows Server 2008 R2 machine that is joined to the Fabrikam domain.   Im also running Visual Studio 2010 on this VM because I intend to use it as a development machine.  In a future post, Ill walk through installing just the UCMA 3.0 run time to build a true production UCMA application server. Im making a couple of assumptions here: You have an existing CS 2010 site and cluster configured(well look at this in a future post) Youre starting with a fully patched Windows Server 2008 R2 machine The machine is joined to your domain This walkthrough was done in my Fabrikam VM environment but can easily be modified for your own environment. Installing the UCMA 3.0 SDK Lets start by installing the UCMA 3.0 SDK.  Run UcmaSdkWebDownload.msi to kick off the SDK installer package extract process. The installed package is extracted to C: >> Program Files >> Microsoft UCMA 3.0 >> SDK Installer Package.  Browse there and run setup.exe. Click Install to install the UCMA 3.0 Core SDK and Workflow SDK. Install Communications Server Core Components UCMA 3.0 introduces a new concept called Auto-provisioning, which is most easily explained from the developer point of view.  Remember what your app.config looked it in UCMA 2.0?  You had to store the application GRUU, the trusted contact SIP Uri, the port for your application, and the name of the certificate authority. Thats all gone with auto-provisioning all you need in your app.config is your ApplicationId, e.g.: urn:application:MyApplication. How does CS 2010 do this? All of the applications configuration data is associated with the applications id.  UCMA also queries a replicated copy of the Central Management Database to retrieve the applications configuration data and also the configuration data for any endpoints. In this step, well run Bootstrapper.exe to install the CS Core components, this checked for the following components and installs them if they are not already present: VcRedist Sqlexpress Sqlnativeclient Sqlbackcompat Ucmaredist OcsCore.msi Open a command window at C: >> Program Files >> Microsoft Communications Server 2010 >> Deployment and run the following command: Bootstrapper.exe /BootstrapReplica /MinCache /SourceDirectory:"%ProgramFiles%\Microsoft UCMA 3.0\SDK Installer Package\Prereq\BootstrapperCache" Create a New Trusted Application Pool The next step is to create a new trusted application pool for the new server.  Fire up the Communications Server Management Shell from Start >> Microsoft Communications Server 2010 >> Communications Server Management Shell and enter the following PowerShell command: New-CsTrustedApplicationPool -Identity <FQDN of Server> -Registrar <FQDN of CS Server> -Site <CS Site Name> Verify that the new server was added to the CS topology by running the following PowerShell command: (Get-CsTopology -AsXml).ToString() > Topology.xml This created a file called Topology.xml in the directory that you ran the command from.  Open the file and find the Clusters section and look for a node for the new server. The Cluster Fqdn is the name of your server, and note the name of the Site that this Cluster is a part of. <Cluster Fqdn="appsrv.fabrikam.com" RequiresReplication="true" RequiresSetup="true"> <ClusterId SiteId="UcMarketing2" Number="5" /> <Machine OrdinalInCluster="1" Fqdn="appsrv.fabrikam.com"> <NetInterface InterfaceSide="Primary" InterfaceNumber="1" IPAddress="0.0.0.0" /> </Machine> </Cluster> Configure CS Management Store Replication At this point, we have the CS Core components installed and the server configured as a trusted application pool.  We now need to set up replication so that the Central Management Store replicates down to the new server. From the Communications Server Management Shell, run the following PowerShell command to enable the Replica service on the new server: Enable-CSReplica The Replica service is enabled, but hasn't done anything yet. This can be verified by running the following PowerShell command to check the replication status for the various servers in the topology: Get-CSManagementStoreReplicationStatus You can see in the screenshot below that the UpToDate property of the new server is still False Run the following PowerShell command to force the replication to run: Invoke-CSManagementStoreReplicationStatus Run Get-CSManagementStoreReplicationStatus again to verify that the new service is now up to date Request and Set a New Certificate The last step in the process is to request a new certificate from the certificate authority on the domain and assign it to the new server. From the Communications Server Management Shell, run the following PowerShell command to request a new certificate: Request-CSCertificate -Action new -Type default -CA <Domain Controller FQDN>\<Certificate Authority> Setting the -Verbose switch on the cmdlet creates an Xml file with its output. Open the Xml file and copy the thumbprint of the generated certificate. <?xml version="1.0" encoding="utf-8"?> <Action Name="Request-CsCertificate" Time="20100512T212258"> <Action Name="Request-CsCertificate" Time="20100512T212258"> <Info Title="Connection" Time="20100512T212258">Data Source=(local)\rtclocal;Initial Catalog=xds;Integrated Security=True</Info> <Action Time="20100512T212258"> <Info Title="Certificate use" Time="20100512T212258">urn:certref:default</Info> <Info Title="Subject distinguished name" Time="20100512T212258">CN="appsrv2.fabrikam.com"</Info> <Info Time="20100512T212259">The certificate request is submitted to the Certification Authority dc.fabrikam.com\FabrikamCA.</Info> <Info Time="20100512T212259">The certificate was issued.</Info> <Info Time="20100512T212259">The certificate was imported with thumbprint AFC3C46E459C1A39AD06247676F3555826DBF705.</Info> <Complete Time="20100512T212259" /> </Action> <Info Title="command status" Time="20100512T212259">Command execution processing completed</Info> <Action Name="DeploymentXdsCmdlet.SaveCachedItems" Time="20100512T212259"> <Info Time="20100512T212259">0 updates</Info> <Complete Time="20100512T212259" /> </Action> <Info Title="command status" Time="20100512T212259">Command has completed</Info> </Action> </Action> Run the following PowerShell command to set the certificate: Set-CsCertificate -Type Default -Thumbprint <Thumbprint> Wrapping Up You now have a new UCMA 3.0 application server in your Communications Server 2010 server topology.  You can provision trusted applications and trusted application endpoints on the new server using the Communications Server 2010 Management Shell.  Well take a look at how to do that in another post. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Oracle Commerce Best Practices for the Communications Industry

    - by Michael Seback
      In today’s volatile economy, Communications Service Providers are challenged to offer a complete, cross-channel commerce experience. With Oracle Commerce solutions, CSPs can get closer to customers and gain valuable insight to maximize ROI across all commerce activities. Join us for a  live webcast on September 26th with featured speakers Raghavendra Ademane, Omni-Channel Commerce Consultant at Professional Access and Brenna Johnson, Product Manager, Oracle and learn how you can manage and deliver commerce experiences for Communications that engage customers and promote loyalty. The panelists will guide you through a number of topics including: Current Communications market trends, opportunities and challenges Introduction to the Oracle Commerce solution with case studies Demonstration of the solution for Communications with live Q&A Register today and learn how Oracle's latest innovations for Communications can help you increase online sales and enhance cross-channel commerce interactions.

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  • Webinar: Oracle Commerce Best Practices for the Communications Industry

    - by Jeri Kelley
    In today’s volatile economy, Communications Service Providers are challenged to offer a complete, cross-channel commerce experience. With Oracle Commerce solutions, CSPs can get closer to customers and gain valuable insight to maximize ROI across all commerce activities. Join us for a  live webcast on September 26th with featured speakers Raghavendra Ademane, Omni-Channel Commerce Consultant at Professional Access and Brenna Johnson, Product Manager, Oracle and learn how you can manage and deliver commerce experiences for Communications that engage customers and promote loyalty. The panelists will guide you through a number of topics including: Current Communications market trends, opportunities and challenges Introduction to the Oracle Commerce solution with case studies Demonstration of the solution for Communications with live Q&A Register today and learn how Oracle's latest innovations for Communications can help you increase online sales and enhance cross-channel commerce interactions.

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  • Filtering in Cisco Unified Communications Manager using AXL programming

    - by Santhosha Kaldambe
    Hi, I want to implement a Application which gets values from CUCM resource. I am currently using the AXL snippet <firstname>FirstNameFilter</firstname><lastname>LastNameFilter</lastname> This will work as & between two filters. for example my filter is FirstNameFilter = sam* LastNameFilter = joy* this will return the entries which satisfies both the filters. But i want to filter in such a way that we need to or this filter like i need to get the users with First Name is sam* or last name = joy*. Whether anyone did such AXL programming? It will be very helpful if i get the answer for this! Thanks Santhosh

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  • VirtualBox appliance for the Oracle Communications Service Delivery Platform (SDP) Products

    - by chlander
    It's been quite awhile since we last blogged. This blog is written by Leif Lourie, a Curriculum Developer for the Oracle Communications Service Delivery Platform (SDP) products. For the last 8 years, Leif has worked as a Curriculum Developer for many of the telecom-oriented products that Oracle offers. He has been working in the telecom industry for about 25 years and has also worked as a software developer, project manager, and solutions architect. He is currently working on courseware for an upcoming release for one of the Service Delivery Platform products. Thanks to Leif not only for this blog, but for making the VM described in the blog available. Cheryl Lander, Oracle Communications InfoDev Senior Director To be able to download, install and test a product within a day is many times very important for people that are doing the primary evaluation of a software product. If it takes longer, it will require a bigger effort, like a proof-of-concept project with many people involved. Of course, if the product is chosen for a more thorough test, it will probably happen anyway, but then maybe with focus on integration instead of product features. We have a long tradition of creating complex software that is easy to install and test and we have often been praised for the ease of getting our products up and running. One key for this has been that there has always been an installer for Windows, as well as for the production environments that usually are Unix and Linux. And, the windows installer has, in most cases, been released for developing and testing purposes. Lately, this has changed. Our products are very seldom released for the Windows platform, at all. And even the Linux versions are almost always released for 64-bit systems. This is creating problems for many of the people that want to try out our products, since few have access to a 64-bit Linux system of the right platform. Most of us are using a laptop with Windows or Mac OS. Some of us are using Linux or Solaris, but probably a non certified distribution for the product you want to test. My job, among other things, is to develop hands-on practices for our products. For me, it is crucial to have access to environments for installing and using our products. For this reason I have been using virtual machines for many years.I have a ready-made base system, with the necessary tools installed for all the products I create hands-on practices for. Whenever I start working on hands-on practices for a new product or a new version, I just copy the base system and start working with a clean slate. This saves me a lot of time! Now, I would like to start saving time for my favorite student: You! If you are using our products and regularly test new versions you might benefit from the virtual machine that is now available on Oracle Technology Network: The Virtual Machine for the Oracle Communications Service Delivery Platform (SDP) Products. This virtual machine contains an installation of the 64-bit version of Oracle Enterprise Linux, version 6. It also has Oracle Database Express Edition (XE), Oracle Java and Oracle Enterprise Pack for Eclipse installed. By using Oracle VM VirtualBox you may use Windows, OS X, Linux or Solaris on your laptop. VirtualBox can be installed on top of any of these platforms and give you the ability to run virtual machines in your laptop. After downloading and starting the virtual machine you will also need to download the installation files for the product you want to test; for example Oracle Communications Services Gatekeeper or Oracle Communications Online Mediation Controller. In some cases there are lessons and practices available for the products. The freely available courses are listed in Oracle Learning Library as a Collection of Oracle Communications Service Delivery Platform Courses. As time goes by, we will make this list collection bigger. Also, the goal is to update the virtual machine about one to two times per year. So you will always be able to get a well maintained virtual machine for the Service Delivery Platform products from us. We Value Your Feedback If you would like to suggest improvements or report issues on any of the product documentation, curriculum, or training produced by the Oracle Communications Information Development team, you can use these channels: Email [email protected]. Post a comment on this blog. Thanks for reading!

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  • Podcast: Oracle Introduces Oracle Communications Data Model

    - by kimberly.billings
    I recently sat down with Tony Velcich from Oracle's Communications Product Management team to learn more about the new Oracle Communications Data Model (OCDM). OCDM is a standards-based data model for Oracle Database that helps communications service providers jumpstart data warehouse and business intelligence initiatives to realize a fast return on investment by reducing implementation time and costs. Listen to the podcast. var gaJsHost = (("https:" == document.location.protocol) ? "https://ssl." : "http://www."); document.write(unescape("%3Cscript src='" + gaJsHost + "google-analytics.com/ga.js' type='text/javascript'%3E%3C/script%3E")); try { var pageTracker = _gat._getTracker("UA-13185312-1"); pageTracker._trackPageview(); } catch(err) {}

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  • Communications: Customer Experience

    - by Michael Seback
    What might a new customer experience look like in Communications? Could a customer research comments from social networks, buy online and be geo directed to a nearby store to pick up the device?  Could the customer be contacted proactively that he is approaching a data threshold for a smart phone and be offered value added options to manage usage? Could the customer upgrade video features interactively and leverage loyalty points for payment? Watch this short Communications Customer Experience story to see a scenario that addresses these challenges and many more.   Learn about the Oracle Customer Experience and Oracle Communications.

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  • Communications and Oracle Application Integration Architecture (AIA)

    Dan Byrnes, Oracle Industry Strategy Vice President, explains how Oracle's AIA for Communication delivers the Communications industry's only pre-integrated, open standards suite of applications and technology. Dan will also discuss how customers are leveraging the Oracle Communications Suite to automate their end-to-end business processes.

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  • Spirent Communications Improves Customer Experience with Knowledge Management

    - by Tony Berk
    Spirent Communications plc is a global leader in test and measurement inspiring innovation within development labs, communication networks and IT organizations. The world’s leading communications companies rely on Spirent to help design, develop, validate, and deliver world-class network, devices, and services. Spirent’s customers require high levels of support for a diverse and complex product portfolio, and the company is committed to delivering on this requirement. Spirent needed a solution to help its customers get the information they need quickly and at their convenience through its Web site. After evaluating several solutions, Spirent selected and deployed Oracle Knowledge for Web Self Service Enterprise Edition. Oracle Knowledge Management uses natural language processing to understand the true intent of each inquiry logged via the support portal’s search function. The Spirent Knowledge Base on the company’s Customer Support Center (CSC) finds the best possible answer using search enhancement features?such as communications industry-specific libraries and federation to search external sources. Spirent has reduced contact center call volume while better serving its customers. Each time a customer uses the knowledge base, they find answers faster than by calling, and it saves Spirent an average of US$210 per call?which is significant when multiplied across the thousands of calls received monthly. Oracle Knowledge also helps support engineers find answers more quickly, enabling the company to scale without adding additional support engineers. Oracle Knowledge is integrated with Spirent's Siebel Contact Center implementation to provide an integrated desktop for CRM and agent intelligence, avoiding the need for contact center personnel to toggle between various screens to address customer inquiries, thereby accelerating customer service. Click here to learn more about Sprient's use of Siebel CRM and Oracle Knowledge Management.

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  • HTML Presence Controls for Communications Server 14 CodePlex Project

    Showing Presence on the Web If youre running Office Communicator Server 2007 R2, you know that your only out-of-the-box option for showing presence on the web is to use the NameControl ActiveX control that ships as part of Office.  Being an ActiveX control, this obviously means that youre limited to Internet Explorer.  Also, nobody likes ActiveX controls What if you want to show the presence of users in a pure ASP.NET or HTML application and cant assume that the user has Communicator installed you need anASP.NET or HTML presence control.  HTML Presence Controls for Microsoft Communications Server 14 We recently worked with the UC team at Microsoft on a keynote demo for TechEd 2010 in New Orleans.  The demo was for a fictitious airline Fabrikam Airlines that wanted to show the presence of customer service and reservations agents on its website.  Customers could also start an instant message conversation with the agents using a Silverlight web chat window that used WCF to communicate with the backend UCMA application. We built HTML Presence Controls that use AJAX to poll a REST-based WCF service running in IIS and hosting a UCMA 3.0 presence subscription application.   Microsoft has graciously allowed us to publish these on CodePlex so that the development community can benefit from them:  http://htmlpresencecontrols.codeplex.com/ We will be maintaining the CodePlex project as new builds of UCMA 3.0 become available.  Check out the project home page on CodePlex for some more in-depth details on how the controls are implemented. ASP.NET Server Control Implementation Were providing an ASP.NET Server Control implementation that you can use stand-alone or in a GridView or Repeater (or other layout control).  The control has properties that allow you to control its appearance, e.g. you can choose whether or not to show the contacts name or availability text. You can also use the server control in a layout control such as a GridView by putting it in a TemplateColumn and binding to the Sip Uri in the data source. Disclaimer Once we started working on these, we realized why Microsoft hasnt shipped such controls as part of the product.  There are some tradeoffs you have to be aware of when using these controls, heres the high level. Privacy The backend UCMA 3.0 application that subscribes to presence of contacts runs as a trusted application and can thus retrieve the presence of any user in the organization.  Theres currently no good way in UCMA to apply any privacy rules to ensure that the consumer of the presence controls has permission to see the presence of the contacts that the controls are bound to.  Just to be absolutely crystal clear These controls provide a way to query the presence of any user in the organization, regardless of the privacy relationship between the person consuming the controls and the contacts whose presence is being displayed. Were exploring options for a design pattern that would allow you to inject some privacy controls.  Keep in mind though that you would most likely be responsible for implementing this logic, as there is currently no functionality in UCMA that allows you to do that. Polling the WCF REST Service The controls poll the backend WCF service to retrieve the presence of contacts - you can control the refresh interval so that they poll less often. We implemented a caching layer so that the WCF service is always communicating with a presence cache it never communicates directly with Communications Server.  For example, if your web page is showing the presence of sip:[email protected] and 500 people have the page open, the presence cache only contains one instance of the subscription Communications Server is not being polled 500 times for the presence of that contact. Once the presence of a contact changes, it is updated in the cache.  There are some server-based push mechanisms that would work nicely here, such as the one that Outlook Web Access 2010 uses.  Unfortunately we didnt have time to explore these options. Community Contribution Take a look at the project Issue Tracker, there are a couple of things we can use some help with.  Shoot me a note if youre interested in contributing to the project. Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Oracle Communications Service Broker is now available at http://edelivery.oracle.com/EPD/Download/ge

    - by francois.deza
    Oracle Communications Service Broker is now available at http://edelivery.oracle.com/EPD/Download/get_form?egroup_aru_number=12359008 and documented at http://edelivery.oracle.com/EPD/Download/get_form?egroup_aru_number=12359013 See also white paper "Transforming Service Delivery with Oracle Service Brokering" at http://www.oracle.com/us/products/servers-storage/servers/netra-carrier-grade/060194.pdf

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  • Communications: BNSL Unifies The Customer Experience

    - by Michael Seback
    Hear how BNSL achieved a unified customer experience across channels.  BNSL is India's number one telecommunications operator with 70M mobile customers and 20M wired customers. They consolidated 330 different districts and customer experiences into a single customer experience across the contact center, web, email and SMS.  Click here to listen to their journey.  Read more about Oracle Communications.  

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