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• C Privilege Escalation (With Password)

  - by AriX

  Hey everyone, I need to write a C program that will allow me to read/write files that are owned by root. However, I can only run the code under another user. I have the root password, but there are no "sudo" or "su" commands on the system, so I have no way of accessing the root account (there are practically no shell commands whatsoever, actually). I don't know a whole lot about UNIX permissions, so I don't know whether or not it is actually possible to do this without exploiting the system in some way or running a program owned by root itself (with +s or whatever). Any advice? Thanks! P.S. No, this isn't anything malicious, this is on an iPhone.

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• CVE-2014-3520 Privilege Escalation vulnerability in OpenStack Keystone

  - by Ritwik Ghoshal

  CVE DescriptionCVSSv2 Base ScoreComponentProduct and Resolution CVE-2014-3520 Privilege Escalation vulnerability 3.5 OpenStack Identity (Keystone) Solaris 11.2 11.2.1.5.0 This notification describes vulnerabilities fixed in third-party components that are included in Oracle's product distributions.Information about vulnerabilities affecting Oracle products can be found on Oracle Critical Patch Updates and Security Alerts page.

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• Request Tracker 4: Ticket Escalation

  - by Randy

  I am running Request Tracker 4 on a Debian Squeeze Server. I have to implement a priority escalation. Actually escalation is not the right term for this since the the ticket priority should be set linear via rt-crontool (or any other tool that can be run via a cronjob) dependent on the time that has been passed between the „Started“ and „Due“ to a number between 0 (starting priority) and the „Final Priority“ (eg. 100) while the value of the „Final Priority“ should be reached exactly the moment the „Due“-Date is passed. This already implies that the search condition should be all tickets of a certain queue that have „Started“ AND „Due“ AND „Final Priority“. The cronjob should be called very frequently for excample any 5 or 10 minutes so that the call should be indempotent and not depentent on the frequency of the rt-crontool invocations. One Example: A Ticket is Started at 2012-12-23 0am and Due is 2012-12-23 11.59pm while the Final Priority is 100. When the call is made at noon the priority should be set to 50. Could anybody help me with this? Thank you for reading this to the bottom!

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• nagios levels of escalation

  - by com

  I try to configure nagios in the following way for every service (for example "mysql seconds behind master") I need to define few levels of escalations, when level is warning I want to send only email and when level is critical I want to send email and sms . What is the right way to do this? Do be stick we the levels definition (critical or warning), if there is different way to differentiate email level and sms level of escalation? Thanks!

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• Nagios escalation debugging

  - by Oesor

  I'm having some issues with escalations happening properly and I'm not sure if it's because of my config or because the nagios binary is nonstandard and something may be broken. I've got little experience with nagios, and just want to make sure this is being set appropriately. Should the following config file definition allow the escalations to take over and increment the notification interval as expected? Is there somewhere else in the config files I should be looking at to figure out what's going on? I've enabled debug 32 in the config and it's simply spitting out 'Host notification will NOT be escalated.' for each notification. The configuration does pass the pre flight check with no issues, and reports that it's parsing the three host escalations in the config. # test host definition define host { host_name test alias test address 10.0.0.10 hostgroups test check_interval 0 retry_interval 1 max_check_attempts 2 flap_detection_enabled 0 icon_image windows.png icon_image_alt LOGO - Windows vrml_image windows.png statusmap_image windows.png action_url /info/host/275 check_period 24x7 contact_groups hostgroup15_servicegroup1,hostgroup15_servicegroup10,hostgroup15_servicegroup13,hostgroup15_servicegroup14,hostgroup15_servicegroup2,hostgroup15_servicegroup3,hostgroup15_servicegroup4,hostgroup15_servicegroup42,hostgroup15_servicegroup45,hostgroup15_servicegroup46,hostgroup15_servicegroup47,hostgroup15_servicegroup5,hostgroup15_servicegroup8,hostgroup15_servicegroup9,ov_monitored_by_master check_command check_host_15!-H $HOSTADDRESS$ -t 3 -w 500.0,80% -c 1000.0,100% parents nagios notifications_enabled 1 notification_interval 3 notification_period 24x7 notification_options u,d,r use host-global } define hostescalation{ host_name test first_notification 3 last_notification 4 notification_interval 10 contact_groups hostgroup15_servicegroup1,hostgroup15_servicegroup10,hostgroup15_servicegroup13,hostgroup15_servicegroup14,hostgroup15_servicegroup2,hostgroup15_servicegroup3,hostgroup15_servicegroup4,hostgroup15_servicegroup42,hostgroup15_servicegroup45,hostgroup15_servicegroup46,hostgroup15_servicegroup47,hostgroup15_servicegroup5,hostgroup15_servicegroup8,hostgroup15_servicegroup9,ov_monitored_by_master } define hostescalation{ host_name test first_notification 4 last_notification 5 notification_interval 30 contact_groups hostgroup15_servicegroup1,hostgroup15_servicegroup10,hostgroup15_servicegroup13,hostgroup15_servicegroup14,hostgroup15_servicegroup2,hostgroup15_servicegroup3,hostgroup15_servicegroup4,hostgroup15_servicegroup42,hostgroup15_servicegroup45,hostgroup15_servicegroup46,hostgroup15_servicegroup47,hostgroup15_servicegroup5,hostgroup15_servicegroup8,hostgroup15_servicegroup9,ov_monitored_by_master } define hostescalation{ host_name test first_notification 5 last_notification 0 notification_interval 240 contact_groups hostgroup15_servicegroup1,hostgroup15_servicegroup10,hostgroup15_servicegroup13,hostgroup15_servicegroup14,hostgroup15_servicegroup2,hostgroup15_servicegroup3,hostgroup15_servicegroup4,hostgroup15_servicegroup42,hostgroup15_servicegroup45,hostgroup15_servicegroup46,hostgroup15_servicegroup47,hostgroup15_servicegroup5,hostgroup15_servicegroup8,hostgroup15_servicegroup9,ov_monitored_by_master }

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• Determining threshold for lock escalation

  - by Davin

  I have a table with around 2.5 millions records and will be updating around 700k of them and want to update these while still allowing other users to see the data. My update statement looks something like this: UPDATE A WITH (UPDLOCK,ROWLOCK) SET A.field = B.field FROM Table_1 A INNER JOIN Table2 B ON A.id = B.id WHERE A.field IS NULL AND B.field IS NOT NULL I was wondering if there was any way to work out at what point sql server will escalate a lock placed on an update statement (as I don't want the whole table to be locked)? I don't have permissions to run a server trace to see how the locks are being applied, so is there any other way of knowing at what point the lock will be escalated to cover the whole table? Thanks!

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• Java Plugin a huge security risk? How to preseve Java plugin from privilege escalation?

  - by Johannes Weiß

  Installing a regular Java plugin is IMHO a real security risk for non-IT people. Normally Java applets run in a sandbox and the applet cannot do anything harmful to your computer. If an applet, however, needs to do something like read-only accessing your filesystem e.g. uploading an image, you have to give it more privileges. Usually that's ok but I think not everyone knows that you give the applet the same privileges to your computer as your user has! And that's everything Java asks you: That looks as 'harmful' as a self-signed SSL certificate on a random page where no sensitive data is exchanged. The user will click on Run! You can try that at home using JyConsole, that's Jython (Python on Java)! Simply type in python code, e.g. import os os.system('cat /etc/passwd') or worse DON'T TYPE IN THAT CODE ON YOUR COMPUTER!!! import os os.system('rm -rf ~') ... Does anyone know how you can disable the possibily of privilege escalation? And by the way, does anyone know why SUN displays only a dialog as harmless as the one shown above (the self-signed-SSL-certificate-dialog from Firefox 3 and above is much clearer here!)? Live sample from my computer:

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• Get Your Enterprise Working With Oracle On Track Communication 1.0

  - by Josh Lannin

  The On Track Development team is very pleased to announce that today On Track is available for our customers to download and evaluate.  To learn more about what On Track does start with our whitepaper and datasheet.   If you are a developer, take a look at our documentation and samples posted to our OTN page. For this first blog post, I’ll be speaking to several notable points about our product. Graceful Escalation via Conversations: On Track addresses the “Collaboration Problem” through a single guiding principle – graceful escalation – within the construct of a Conversation. In On Track, collaboration is based on a context (called a “Conversation”) that gracefully escalates in form, structure, and content, as dictated by the particular needs of a given collaboration.  Within that context, On Track provides a rich set of tools to choose from.  These tools provide for communication, coordination, content management, organization, decision making, and analysis -- all essential aspects of collaboration, but not all of them are essential all of the time.  Every collaborative interaction will evolve differently.  Some will evolve to represent work spreading over the course of years and involving a large, distributed team, while others may involve few people and not evolve at all.  Regardless, all collaborative contexts are built from the same parts, utilize the same concepts, and start the same way.  The principle of graceful escalation is that you only use the tools and structure you need; so you only incur the complexity you need. Purposeful Collaboration: Through application integration, On Track Conversations bring enterprise application users the communication and collaboration capabilities required to complete business process.  By association with specific processes or business objects conversations extend the possible interactions and broaden participation to internal or external non-application users and provide a sophisticated interaction experience, all the while enhancing the data set within the owning application.  Purposeful collaboration not only needs to happen in the context of applications, it must support a full range of real-time and long-running interactions to provide the greatest value. Multi Client, Multi Modal: This On Track 1.0 product release includes the same day availability of  multiple clients, including iPhone and iPad applications which are now available on the Apple Store, a fully capable and accessible Outlook Add-In, along with our browser web client.  With each client we have sought to leverage the strengths of each unique device- our iPhone client supports picture and voice posts, the iPad is optimized for meeting room situations and document viewing, and our Outlook add-in allows you to take emails in context and bring them into On Track.  In addition to supporting a diverse array of clients, On Track provides a unified multi modal experience support starting with basic messages moving through to integrated documents with live annotations, snapshots, application sharing, and voice. Next Generation Web Architecture: We believe On Track will help move the bar higher for what users can expect from all web applications, most notably ones that involve real-time activity.  On Track is built from the ground up with an innovative, real-time architecture that leverages the extensive push capabilities of our server.  Whether you are receiving a new message, viewing where crowds of people are collaborating, or doing live annotation on a document with a set of people, that information comes to you immediately without refreshes or moving back and forth between pages.  We’ve leveraged this core architecture across the product experience and raised the user experience bar for this type of application.  As well these capabilities are based on open standards and protocols, and are fully extensible by anyone- enabling sophisticated integrations to be created with a wide variety of both legacy and next-generation applications. Agile Product Development: As a product team we operate using continuous feedback and modified agile development methodologies.  We have thousands of active internal Oracle users who have helped pilot our product for critical business functions, and the On Track product development team uses our product as our primary vehicle for all our collaboration.  Additionally we been working with early access customers who are adopting our technology and providing us valuable feedback - which our process has rapidly realized in improvements to our software.  On Track agility extends to our server as well, which is built to scale, and is very simple to install and configure. We are pleased to make this product announcement and encourage you to join us on Facebook or follow us on Twitter, as well as checking back here for the latest product information.

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• Workshop in Holland - and open questions

  - by Mike Dietrich

  Thanks to everybody visiting yesterday the Upgrade Workshop in Maarsen. I had lots of fun - and I hope you'd enjoy it, too :-) The slides, as always, can be downloaded from: http://apex.oracle.com/folien Use the Schluesselwort/Keyword: upgrade112 And thanks to all those of you sending feedback regarding "traget/destination" (will change it in the slides) and other topics such as Enterprise Manager Grid Control 11g. Enterprise Manager 11g will be launched on 22-APR-2010 - and you can join the event live if you will be accidentialy in New York:http://www.oracle.com/enterprisemanager11g/index.html Thanks for this hint!!! Regarding the open questions: Will there be PSUs available for Intel Solaris? PSUs will be made available on nearly all platforms including Intel Solaris. Please see Note:882604.1 for platform information and Note:854428.1 for direct links to the PSU download location. Is COMMIT_WRITE=NOWAIT the default in patch set 10.2.0.4? I tried to verify this and neither couldn't find a bug entry nor a documentation saying the 10.2.0.4 has a different default setting (default behaviour is WAIT). Checked it in my 10.2.0.4 instances as well and there it is set to WAIT. If this parameter is not explicitly specified, then database commit behavior defaults to writing commit records to disk before control is returned to the client. If only IMMEDIATE or BATCH is specified, but not WAIT or NOWAIT, then WAIT mode is assumed. If only WAIT or NOWAIT is specified, but not IMMEDIATE or BATCH, then IMMEDIATE mode is assumed Please feedback to me if you have different experiences. Service Request escalation by telephone? Thanks for this update - I didn't realize that ;-) Now I know why it hasn't helped last month when I've updated an SR ... here's the official information on that: Note:199389.1 - Note has been updated on 24-FEB-2010. See the telephone number to Oracle support to request an escalation here: http://www.oracle.com/support/contact.html

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• The softer side of BPM

  - by [email protected]

  BPM and RTD are great complementary technologies that together provide a much higher benefit than each of them separately. BPM covers the need for automating processes, making sure that there is uniformity, that rules and regulations are complied with and that the process runs smoothly and quickly processes the units flowing through it. By nature, this automation and unification can lead to a stricter, less flexible process. To avoid this problem it is common to encounter process definition that include multiple conditional branches and human input to help direct processing in the direction that best applies to the current situation. This is where RTD comes into play. The selection of branches and conditions and the optimization of decisions is better left in the hands of a system that can measure the results of its decisions in a closed loop fashion and make decisions based on the empirical knowledge accumulated through observing the running of the process.When designing a business process there are key places in which it may be beneficial to introduce RTD decisions. These are:Thresholds - whenever a threshold is used to determine the processing of a unit, there may be an opportunity to make the threshold "softer" by introducing an RTD decision based on predicted results. For example an insurance company process may have a total claim threshold to initiate an investigation. Instead of having that threshold, RTD could be used to help determine what claims to investigate based on the likelihood they are fraudulent, cost of investigation and effect on processing time.Human decisions - sometimes a process will let the human participants make decisions of flow. For example, a call center process may leave the escalation decision to the agent. While this has flexibility, it may produce undesired results and asymetry in customer treatment that is not based on objective functions but subjective reasoning by the agent. Instead, an RTD decision may be introduced to recommend escalation or other kinds of treatments.Content Selection - a process may include the use of messaging with customers. The selection of the most appropriate message to the customer given the content can be optimized with RTD.A/B Testing - a process may have optional paths for which it is not clear what populations they work better for. Rather than making the arbitrary selection or selection by committee of the option deeped the best, RTD can be introduced to dynamically determine the best path for each unit.In summary, RTD can be used to make BPM based process automation more dynamic and adaptable to the different situations encountered in processing. Effectively making the automation softer, less rigid in its processing.

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• Security Updates Available for SQL Server 2008, 2008 R2, 2012, 2014

  - by AaronBertrand

  If you are running 2008 SP3, 2008 R2 SP2, 2012 SP1 (SP2 is not affected, RTM is no longer supported), or 2014, you'll want to check out Security Bulletin MS14-044 for details on a denial of service / privilege escalation issue that has been patched: http://technet.microsoft.com/en-us/library/security/MS14-044 For SQL Server 2012 and SQL Server 2014, I've blogged about recent builds and recommendations here: http://blogs.sqlsentry.com/team-posts/latest-builds-sql-server-2012/ http://blogs.sqlsentry.com/team-posts/latest-builds-sql-server-2014...(read more)

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• SQL Server Table Polling by Multiple Subscribers

  - by Daniel Hester

  Background Designing Stored Procedures that are safe for multiple subscribers (to call simultaneously) can be challenging.  For example let’s say that you want multiple worker processes to poll a shared work queue that’s encapsulated as a SQL Table. This is a common scenario and through experience you’ll find that you want to use Table Hints to prevent unwanted locking when performing simultaneous queries on the same table. There are three table hints to consider: NOLOCK, READPAST and UPDLOCK. Both NOLOCK and READPAST table hints allow you to SELECT from a table without placing a LOCK on that table. However, SELECTs with the READPAST hint will ignore any records that are locked due to being updated/inserted (or otherwise “dirty”), whereas a SELECT with NOLOCK ignores all locks including dirty reads. For the initial update of the flag (that marks the record as available for subscription) I don’t use the NOLOCK Table Hint because I want to be sensitive to the “active” records in the table and I want to exclude them.  I use an Update Lock (UPDLOCK) in conjunction with a WHERE clause that uses a sub-select with a READPAST Table Hint in order to explicitly lock the records I’m updating (UPDLOCK) but not place a lock on the table when selecting the records that I’m going to update (READPAST). UPDATES should be allowed to lock the rows affected because we’re probably changing a flag on a record so that it is not included in a SELECT from another subscriber. On the UPDATE statement we should explicitly use the UPDLOCK to guard against lock escalation. A SELECT to check for the next record(s) to process can result in a shared read lock being held by more than one subscriber polling the shared work queue (SQL table). It is expected that more than one worker process (or server) might try to process the same new record(s) at the same time. When each process then tries to obtain the update lock, none of them can because another process has a shared read lock in place. Thus without the UPDLOCK hint the result would be a lock escalation deadlock; however with the UPDLOCK hint this condition is mitigated against. Note that using the READPAST table hint requires that you also set the ISOLATION LEVEL of the transaction to be READ COMMITTED (rather than the default of SERIALIZABLE). Guidance In the Stored Procedure that returns records to the multiple subscribers: Perform the UPDATE first. Change the flag that makes the record available to subscribers.  Additionally, you may want to update a LastUpdated datetime field in order to be able to check for records that “got stuck” in an intermediate state or for other auditing purposes. In the UPDATE statement use the (UPDLOCK) Table Hint on the UPDATE statement to prevent lock escalation. In the UPDATE statement also use a WHERE Clause that uses a sub-select with a (READPAST) Table Hint to select the records that you’re going to update. In the UPDATE statement use the OUTPUT clause in conjunction with a Temporary Table to isolate the record(s) that you’ve just updated and intend to return to the subscriber. This is the fastest way to update the record(s) and to get the records’ identifiers within the same operation. Finally do a set-based SELECT on the main Table (using the Temporary Table to identify the records in the set) with either a READPAST or NOLOCK table hint.  Use NOLOCK if there are other processes (besides the multiple subscribers) that might be changing the data that you want to return to the multiple subscribers; or use READPAST if you're sure there are no other processes (besides the multiple subscribers) that might be updating column data in the table for other purposes (e.g. changes to a person’s last name).  NOLOCK is generally the better fit in this part of the scenario. See the following as an example: CREATE PROCEDURE [dbo].[usp_NewCustomersSelect] AS BEGIN -- OVERRIDE THE DEFAULT ISOLATION LEVEL SET TRANSACTION ISOLATION LEVEL READ COMMITTED -- SET NOCOUNT ON SET NOCOUNT ON -- DECLARE TEMP TABLE -- Note that this example uses CustomerId as an identifier; -- you could just use the Identity column Id if that’s all you need. DECLARE @CustomersTempTable TABLE ( CustomerId NVARCHAR(255) ) -- PERFORM UPDATE FIRST -- [Customers] is the name of the table -- [Id] is the Identity Column on the table -- [CustomerId] is the business document key used to identify the -- record globally, i.e. in other systems or across SQL tables -- [Status] is INT or BIT field (if the status is a binary state) -- [LastUpdated] is a datetime field used to record the time of the -- last update UPDATE [Customers] WITH (UPDLOCK) SET [Status] = 1, [LastUpdated] = GETDATE() OUTPUT [INSERTED].[CustomerId] INTO @CustomersTempTable WHERE ([Id] = (SELECT TOP 100 [Id] FROM [Customers] WITH (READPAST) WHERE ([Status] = 0) ORDER BY [Id] ASC)) -- PERFORM SELECT FROM ENTITY TABLE SELECT [C].[CustomerId], [C].[FirstName], [C].[LastName], [C].[Address1], [C].[Address2], [C].[City], [C].[State], [C].[Zip], [C].[ShippingMethod], [C].[Id] FROM [Customers] AS [C] WITH (NOLOCK), @CustomersTempTable AS [TEMP] WHERE ([C].[CustomerId] = [TEMP].[CustomerId]) END In a system that has been designed to have multiple status values for records that need to be processed in the Work Queue it is necessary to have a “Watch Dog” process by which “stale” records in intermediate states (such as “In Progress”) are detected, i.e. a [Status] of 0 = New or Unprocessed; a [Status] of 1 = In Progress; a [Status] of 2 = Processed; etc.. Thus, if you have a business rule that states that the application should only process new records if all of the old records have been processed successfully (or marked as an error), then it will be necessary to build a monitoring process to detect stalled or stale records in the Work Queue, hence the use of the LastUpdated column in the example above. The Status field along with the LastUpdated field can be used as the criteria to detect stalled / stale records. It is possible to put this watchdog logic into the stored procedure above, but I would recommend making it a separate monitoring function. In writing the stored procedure that checks for stale records I would recommend using the same kind of lock semantics as suggested above. The example below looks for records that have been in the “In Progress” state ([Status] = 1) for greater than 60 seconds: CREATE PROCEDURE [dbo].[usp_NewCustomersWatchDog] AS BEGIN -- TO OVERRIDE THE DEFAULT ISOLATION LEVEL SET TRANSACTION ISOLATION LEVEL READ COMMITTED -- SET NOCOUNT ON SET NOCOUNT ON DECLARE @MaxWait int; SET @MaxWait = 60 IF EXISTS (SELECT 1 FROM [dbo].[Customers] WITH (READPAST) WHERE ([Status] = 1) AND (DATEDIFF(s, [LastUpdated], GETDATE()) > @MaxWait)) BEGIN SELECT 1 AS [IsWatchDogError] END ELSE BEGIN SELECT 0 AS [IsWatchDogError] END END Downloads The zip file below contains two SQL scripts: one to create a sample database with the above stored procedures and one to populate the sample database with 10,000 sample records.  I am very grateful to Red-Gate software for their excellent SQL Data Generator tool which enabled me to create these sample records in no time at all. References http://msdn.microsoft.com/en-us/library/ms187373.aspx http://www.techrepublic.com/article/using-nolock-and-readpast-table-hints-in-sql-server/6185492 http://geekswithblogs.net/gwiele/archive/2004/11/25/15974.aspx http://grounding.co.za/blogs/romiko/archive/2009/03/09/biztalk-sql-receive-location-deadlocks-dirty-reads-and-isolation-levels.aspx

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• How Oracle GRC Applications Improve the Bottom Line

  By spotting anomalies before they incur large losses and limiting exposure to fraud and wastage, organizations save on time and cost spent on errors and remediation, prevent the escalation of risk, and optimize business performance. The session will unveil the latest capabilities offered by Oracle's GRC Applications that help companies grow from managing compliance to optimizing business performance.

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• SQL Authority News – Presenting at SQL Bangalore on May 3, 2014 – Performing an Effective Presentation

  - by Pinal Dave

  SQL Bangalore is a wonderful community and we always have a great response when we present on technology. It is SQL User Group and we discuss everything SQL there. This month we have SQL Server 2014 theme and we are going to have a community launch on this subject. We have the best of the best speakers presenting on SQL Server 2014 technology. Looking at the whole line of celebrity speakers, I have decided not to present on SQL Server. I will be presenting on the performance tuning subject, but with the twist of soft skills. I will be presenting on “Performing an Effective Presentation“. Trust me, you do not want to miss this presentation, I will be presenting on how to present effectively when presenting SQL Server topics. What this session will NOT have I personally believe that we all are good presenters most of the time. We can all easily call out if someone is bad presenter. There is no point talking about basics like bigger bullet points, talk loudly, talk with confidence, use better analogies etc. In simple words – this is not going to some philosophy session and boring notes. What this session will have Well, this session will tell stories of my life. It will tell how we can present about technology and SQL Server with the help of stories and personal experience. I am going to tell stories about two legends  who have inspired me. Right after that we will be doing two exercises together where we will learn quickly and effectively, how to become better speaker – instantly! There is no video recording of this session. If you want to get resources from this session, please sign up my newsletter at http://bit.ly/sqllearn Here are few of the slides from this presentation: Here is the details about the event and location Venue:Microsoft Corporation, Signature Building,Embassy Golf Links Business Park, Intermediate Ring Road, Domlur, Bangalore – 560071 The agenda is amazing – we have top line SQL Speakers. Everyone is welcome and don’t forget to get your friend along for this event. Loads to learn and tons to share !!! Keynote (20 mins) by Anupam Tiwari – Business Program Manager – GTSC Backup Enhancements with SQL Server 2014 by Amit Banerjee – PFE Microsoft Performance Enhancements with SQL Server 2014 by Sourabh Agarwal - PFE Microsoft LUNCH BREAK Performing an effective Presentation by Pinal Dave – Community Member (SQLAuthority.com) InMemory Enhancements with SQL Server 2014 by Balmukund Lakhani – Support Escalation Engg. Microsoft Some more lesser known enhancements with SQL Server 2014 by Vinod Kumar – Technical Architect Microsoft MTC Power Packed – Power BI with SQL Server by Kane Conway – Support Escalation Engg. Microsoft I am very big fan of Amit, Balmukund and Vinod – I have always watched their session and this time, I am going to once again attend their session without missing a single min. They are SQL legends, I am going to be there and learn when they are sharing their knowledge.  Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority Author Visit, T SQL

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• Get More From Your Service Request

  - by Get Proactive Customer Adoption Team

  Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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• SUNsetting of legacy support apps to My Oracle Support

  - by chris.warticki

  Prepare for the upcoming retirement of Member Support Center, SunSolve and others.  December 10-12 will be the migration weekend to My Oracle Support.  The number one call to action to ensure continuous support is to register for My Oracle Support today.  There are still many opportunities to attend one of the remaining live sessions that the Customer Support Education team is leading.  Please join the discussion on the Support Training Community or Using My Oracle Support Community.   Register for any of the 80+ Global Sessions for Customers Welcome—SUN Customers and Partners Transition to My Oracle Support FAQ for Legacy Sun Customers   Escalation Instructions Network of Oracle Resources -Chris Warticki twittering @cwarticki Join one of the Twibes - http://twibes.com/MyOracleSupport or http://twibes.com/OracleSupport

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• What are Collaboration Data Objects (CDO)?

  - by Pranav

  Collaboration Data Objects or CDO, is a component that enables messaging between applications. It's something like the MFC we have in VC++ that enables us to prefer a simpler interface compared to the WIN32 API which, as an interface, still requires lots of escalation work by developers (yet very robust!). CDO is primarily built to simply the creations of messaging applications and we should keep in mind that CDO is NOT a new messaging model but is BUILT ON the MAPI architecture. It is just an extended interface that collaborates with MAPI and simplifies the programming task at hand for creation of messaging applications. CDO replaced Microsoft's earlier Active Messaging. CDO 1.2 enables us to play around with Data, send, receive emails and a host of other functions like rendering in exchange functionalities into HTML and do loads of other stuff. If you've got some firsthand experiences, a couple of tips will be great and will defiantly further my knowledge base in this area and hopefully get me a more refined understanding. Some pointers on MAPI will be pretty cool.

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• Pillar Axiom OpenWorld Highlights

  - by uwes

  During the Storage General Session at Oracle OpenWorld Conference 2012 in San Francisco, the following Axiom-related announcements were made: Oracle Platinum Services for Axiom 600: Extending Oracle's Platinum Services to Axiom 600 as a standalone product –  the same level of service and support you get with Exadata – 24/7 fault monitoring, dedicated response and escalation management to meet enterprise-grade SLA’s, patch planning and management. Oracle Enterprise Manager Axiom Plug-in: Allowing DBA's to manage, maintain, monitor and provision the Axiom 600 storage system from Oracle EM. Oracle Virtual Machine Axiom Plug-in: Allowing Oracle VM and System Administrators to manage, maintain, monitor and provision the Axiom 600 storage system from Oracle VM using Storage Connect. Oracle Axiom Data Protection Manager 3.1: Leveraging Axiom's Copy Services, System Administrators can automatically create Application Consistent Clones of critical Windows and Oracle DataBase environments for quick recovery. For More Information Go To: Oracle.com Pillar Axiom Page Oracle Technology Network SAN Page

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• SharePoint 2010 slow page response time suddenly !

  - by H(at)Ni

  Hello, One of my customers faced a problem that suddenly their SharePoint portal was loading extremely slower than usual. After some basic troubleshooting I did not find anything suspicious in the ULS logs, IIS logs or even Event logs. After that, I came to the part that I like most which is capturing a memory dump for the IIS process and analyzing the threads running. I searched for any common mistakes like looping a large list, calling a remote web service but couldn't find any. After a deep analysis of the memory dump (Which was done by an Escalation Engineer for SharePoint), it seems that the farm root certificate was missing and therefore was trying to validate it from the internet every time the user requests to load the page and this was the resolution http://support.microsoft.com/kb/2625048 Cheers,

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• Trace Flag 1211 Not Working - SQL Server 2008 R2

  - by psam

  During a SSIS load, when an employee table is getting updated, locking comes into effect. However, have disabled lock escalation on the table using the following statements: ALTER TABLE dbo.Employee SET (LOCK_ESCALATION = DISABLE) DBCC TRACEON (1211,-1) However, the table (object) does get locked and is held for almost an hour. The total no. of updates (insert, update, delete statements) are approx 200,000

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• Merging all changesets associated with a WorkItem in Team Foundation Server

  - by Rowland Shaw

  We're trailing the use of the built in bug tracking, and have written some integration into our helpdesk software that allows for escalation via workitems. One thing I haven't found out how to do, is to merge all changes associated with a work item (say to go from dev branch to main) - I appreciate you can double click on a changeset in the merge dialog to view if it is associated with a workitem, and also that I can select individual changesets, and groups of adjacent changesets; but there doesn't appear to be any way to merge changes by workitem?

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• How useful is mounting /tmp noexec?

  - by Novelocrat

  Many people (including the Securing Debian Manual) recommend mounting /tmp with the noexec,nodev,nosuid set of options. This is generally presented as one element of a 'defense-in-depth' strategy, by preventing the escalation of an attack that lets someone write a file, or an attack by a user with a legitimate account but no other writable space. Over time, however, I've encountered arguments (most prominently by Debian/Ubuntu Developer Colin Watson) that noexec is a useless measure, for a couple potential reasons: The user can run /lib/ld-linux.so <binary> in an attempt to get the same effect. The user can still run system-provided interpreters on scripts that can't be run directly Given these arguments, the potential need for more configuration (e.g. debconf likes an executable temporary directory), and the potential loss of convenience, is this a worthwhile security measure? What other holes do you know of that enable circumvention?

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• How do you manage a complexity jump?

  - by glenatron

  It seems an infrequent but common experience that sometimes you're working on a project and suddenly something turns up unexpectedly, throws a massive spanner in the works and ramps up the complexity a whole lot. For example, I was working on an application that talked to SOAP services on various other machines. I whipped up a prototype that worked fine, then went on to develop a regular front end and generally get everything up and running in a nice, fairly simple and easy to follow fashion. It worked great until we started testing across a wider network and suddenly pages started timing out as the latency of the connections and the time required to perform calculations on remote machines resulted in timed out requests to the soap services. It turned out that we needed to change the architecture to spin requests out onto their own threads and cache the returned data so it could be updated progressively in the background rather than performing calculations on a request by request basis. The details of that scenario are not too important - indeed it's not a great example as it was quite forseeable and people who have written a lot of apps of this type for this type of environment might have anticipated it - except that it illustrates a way that one can start with a simple premise and model and suddenly have an escalation of complexity well into the development of the project. What strategies do you have for dealing with these types of functional changes whose need arises - often as a result of environmental factors rather than specification change - later on in the development process or as a result of testing? How do you balance between avoiding the premature optimisation/ YAGNI/ overengineering risks of designing a solution that mitigates against possible but not necessarily probable issues as opposed to developing a simpler and easier solution that is likely to be as effective but doesn't incorporate preparedness for every possible eventuality?

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• Platinum Services – The Highest Level of Service in the Industry

  - by cwarticki

  Oracle Platinum Services provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers – at no additional cost. We know that disruptions in IT systems availability can seriously impact business performance. That’s why we engineer our hardware and software to work together. Oracle engineered systems are pre-integrated to reduce the cost and complexity of IT infrastructures while increasing productivity and performance. And now, customers who choose the extreme performance of Oracle engineered systems have the power to access the added support they need – Oracle Platinum Services – to further optimize for high availability at no additional cost.  In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive: •     24/7 Oracle remote fault monitoring •    Industry-leading response and restore times o   5-Minute Fault Notification o   15-Minute Restoration or Escalation to Development o   30-Minute Joint Debugging with Development •    Update and patch deployment Visit us online to learn more about how to get Oracle Platinum Services

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• Using the Coherence ConcurrentMap Interface (Locking API)

  - by jpurdy

  For many developers using Coherence, the first place they look for concurrency control is the com.tangosol.util.ConcurrentMap interface (part of the NamedCache interface). The ConcurrentMap interface includes methods for explicitly locking data. Despite the obvious appeal of a lock-based API, these methods should generally be avoided for a variety of reasons: They are very "chatty" in that they can't be bundled with other operations (such as get and put) and there are no collection-based versions of them. Locks do directly not impact mutating calls (including puts and entry processors), so all code must make explicit lock requests before modifying (or in some cases reading) cache entries. They require coordination of all code that may mutate the objects, including the need to lock at the same level of granularity (there is no built-in lock hierarchy and thus no concept of lock escalation). Even if all code is properly coordinated (or there's only one piece of code), failure during updates that may leave a collection of changes to a set of objects in a partially committed state. There is no concept of a read-only lock. In general, use of locking is highly discouraged for most applications. Instead, the use of entry processors provides a far more efficient approach, at the cost of some additional complexity.

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