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  • WebCenter Customer Spotlight: Texas Industries, Inc.

    - by me
    Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryTexas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. TXI is based in Dallas and employs around 2,000 employees. The customer had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements. TXI implemented a centralized solution leveraging Oracle WebCenter Imaging, a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and Oracle WebCenter Forms Recognition to send  the invoices through to Oracle Financials for approvals and processing.  TXI significantly lowered resource needs for payable processing,  increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average. Company OverviewTexas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. With operating subsidiaries in six states, TXI is the largest producer of cement in Texas and a major producer in California. TXI is a major supplier of stone, sand, gravel, and expanded shale and clay products, and one of the largest producers of bagged cement and concrete  products in the Southwest. Business ChallengesTXI had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements. Their business objectives were: Increase the efficiency of core business processes, such as invoice processing, to support the organization’s desire to maintain its role as the Southwest’s leader in delivering high-quality, low-cost products to the construction industry Meet the audit and regulatory requirements for achieving Sarbanes-Oxley (SOX) compliance Streamline entry of 180,000 invoices annually to accelerate processing, reduce errors, cut invoice storage and routing costs, and increase visibility into payables liabilities Solution DeployedTXI replaced a resource-intensive, paper-based, decentralized process for invoice entry with a centralized solution leveraging Oracle WebCenter Imaging 11g. They worked with the Oracle Partner Keste LLC to develop a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and then uses Oracle WebCenter Forms Recognition and the Oracle WebCenter Imaging workflow to send the invoices through to Oracle Financials for approvals and processing. Business Results Significantly lowered resource needs for payable processing through centralization and improved efficiency  Enabled the company to process invoices faster and pay bills earlier, allowing it to take advantage of additional vendor discounts Tracked to increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average Achieved a 25% reduction in paper invoice storage costs now that invoices are captured digitally, and enabled a 50% reduction in shipping costs, as the company no longer has to send paper invoices between headquarters and production facilities for approvals “Entering and manually processing more than 180,000 vendor invoices annually was time and labor intensive. With Oracle Imaging and Process Management, we have automated and centralized invoice entry and processing at our corporate office, improving productivity by 80% and reducing invoice processing cycle times by 84%—a very important efficiency gain.” Terry Marshall, Vice President of Information Services, Texas Industries, Inc. Additional Information TXI Customer Snapshot Oracle WebCenter Content Oracle WebCenter Capture Oracle WebCenter Forms Recognition

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  • Building in Change: Project Construction in Asset Intensive Industries

    - by Sylvie MacKenzie, PMP
    According to a recent survey by the Economist Intelligence Unit, sponsored by Oracle, only 51% of project owners rated themselves as effective at delivering their projects to scope, budget, and schedule when confronted with change. In addition only 43% rated themselves as effective at anticipating potential change. Even with the best processes and technology in place, change is often an unavoidable part of the construction process. How organizations respond to change can mean the difference between delays and cost overruns, and projects being completed on schedule and on budget. Implementing Enterprise Project Portfolio Management and using a solution to help manage and automate those process can help asset intensive organizations: Govern project and program compliance and regulatory requirements for project success Unite project teams and stakeholders through collaboration and strong feedback methods to speed project completion Reduce the risk of cost and schedule overruns and any resulting penalties to deliver on time and on budget Effectively manage change throughout the project life cycle Ensure sufficient capacity, utilization, and availability of people, skills, and other resources to meet commitments. The results of the recent EIU survey, sponsored by Oracle:"Building in Change: Project Construction in Asset-Intensive Industries", will be revealed in an upcoming webinar with Hart Energy / Oil & Gas Investor, featuring the Economist Intelligence Unit and Oracle on April 11th at 1pm CST. Click here for further information or visit http://www.oilandgasinvestor.com/

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  • Identifying languages used by particular industries

    - by user66146
    I am new to programming and I don't know the differences between the major languages. I desperately want to get into the gaming industry because I have so many stories I want to tell and so many experiences I want to create. I currently do 3D modeling/animation, so any similarities would be helpful. What steps should I take to investigate an industry (gaming) and the companies within that industry? How do I identify what programming languages they use, so I can study them?

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  • Deloitte IFRS Seminar for Oil and Gas Industries

    - by Theresa Hickman
    What: Deloitte will be giving an educational program that explores IFRS in the Oil & Gas industry. This two-day event will be more of a technical training on how to implement IFRS from an accounting perspective where participants will work through journal entries. This training will provide CPE credits and include breakout sessions. They will cover the following IFRS topics: Derivatives & Financial Instruments Income Taxes Regulatory Update State of the Industry Asset Retirement Obligations Joint Ventures Revenue Recognition When: June 16 and 17, 2010 Where: Omni Houston Hotel (Houston, TX) To learn more and register for this exciting event, visit this webpage.

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  • Software licensing template that gives room for restricting usage to certain industries/uses of software/source

    - by BSara
    *Why this question is not a duplicate of the questions specified as such: I did not ask if there was a license that restricted specific uses and I did not ask if I could rewrite every line of any open source project. I asked very specifically: "Does there exist X? If not, can I Y with Z?". As far as I can tell, the two questions that were specified as duplicates do not answer my specific question. Please remove the duplicate status placed on the question. I'm developing some software that I would like to be "semi" open source. I would like to allow for anyone to use my software/source unless they are using the software/source for certain purposes. For example, I don't want to allow usage of the software/source if it is being used to create, distribute, view or otherwise support pornography, illegal purposes, etc. I'm no lawyer and couldn't ever hope to write a license myself nor do I have to time to figure how to best do this. My question is this: Does there exist a freely available license or a template for a license that I can use to license my software under they conditions explained above just like one can use the Creative Commons licenses? If not, am I allowed to just alter one of Creative Commons licenses to meet my needs?

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  • AutoVue Integrates with Primavera P6

    - by celine.beck
    Oracle's Primavera P6 Enterprise Project Portfolio Management is an integrated project portfolio management (PPM) application that helps select the right strategic mix of projects, balance resource capacity, manage project risk and complete projects on time and within budget. AutoVue 19.3 and later versions (release 20.0) now integrate out of the box with the Web version of Oracle Primavera P6 release 7. The integration between the two products, which was announced during Oracle Open World 2009, provides project teams with ready access to any project documents directly from within the context of P6 in support for project scope definition and project planning and execution. You can learn more about the integration between AutoVue and Primavera P6 by: Listening to the Oracle Appcast entitled Enhance Primavera Project Document Collaboration with AutoVue Enterprise Visualization Watching an Oracle Webcast about how to improve project success with document visualization and collaboration Watching a recorded demo of the integrated solution Teams involved in complex projects like construction or plant shutdown activities are highly interdependent: the decisions of one affecting the actions of many others. This coupled with increasing project complexity, a vast array of players and heavy engineering and document-intensive workflows makes it more challenging to complete jobs on time and within budget. Organizations need complete visibility into project information, as well as robust project planning, risk analysis and resource balancing capabilities similar to those featured in Primavera P6 ; they also need to make sure that all project stakeholders, even those who neither understand engineering drawings nor are interested in engineering details that go beyond their specific needs, have ready access to technically advanced project information. This is exactly what the integration between AutoVue and Primavera delivers: ready access to any project information attached to Primavera projects, tasks or activities via AutoVue. There is no need for users to waste time searching for project-related documents or disrupting engineers for printouts, users have all the context they need to make sound decisions right from within Primavera P6 with a single click of a button. We are very excited about this new integration. If you are using Primavera and / or Primavera tied with AutoVue, we would be interested in getting your feedback on this integration! Please do not hesitate to post your comments / reactions on the blog!

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  • Navigating the Unpredictable Swinging of the Financial Regulation Pendulum

    - by Sylvie MacKenzie, PMP
    Written by Guest Blogger: Maureen Clifford, Sr Product Marketing Manager, Oracle The pendulum of the regulatory clock is constantly in motion, albeit often not in any particular rhythm.  Nevertheless, given what many insurers have been through economically, any movement can send shock waves through critical innovation and operational plans.  As pointed out in Deloitte’s 2012 Global Insurance Outlook, the impact of regulatory reform can cause major uncertainty in the area of costs.  As the reality of increasing government regulations settles in, the change that comes along with it creates more challenges in compliance and ultimately on delivering the optimum return on investment.  The result of this changing environment is a proliferation of compliance projects that must be executed with an already constrained set of resources, budget and time. Insurers are confronted by the need to gain visibility into all of their compliance efforts and proactively manage them. Currently that is very difficult to do as these projects often are being managed by groups across the enterprise and they lack a way to coordinate their efforts and drive greater synergies.  With limited visibility and equally limited resources it is no surprise that reporting on project status and determining realistic completion of these projects is only a dream. As a result, compliance deadlines are missed, penalties are incurred, credibility with key stakeholders and the public is jeopardized and returns and competitive advantage go unrealized. Insurers need to ask themselves some key questions: Do I have “one stop” visibility into all of my compliance efforts?  If not, what can I do to change that? What is top priority and how does that impact my already taxed resources? How can I figure out how to best balance my resources to get these compliance projects done as well as keep key innovation and operational efforts on track? How can ensure that I have all the requisite documentation for each compliance project I undertake? Dealing with complying with regulatory efforts is a necessary evil. Don't let the regulatory pendulum sideline your efforts to generate the greatest return on investment for your key stakeholders.

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  • Survey Probes the Project Management Concerns of Financial Services Executives

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Do you wonder what are the top reasons why large projects in the financial industry fail to meet budgets, schedules, and other key performance criteria? Being able to answer this question can provide important insight and value of good project management practices for your organization. According to 400 senior executives who participated in a new survey conducted by the Economist Intelligence Unit and sponsored by Oracle, unrealistic project goals is the main reason for roadblocks to success Other common stumbling blocks are poor alignment between project and organizational goals, inadequate human resources, lack of strong leadership, and unwillingness among team members to point out problems. This survey sample also had a lot to say about the impact of regulatory compliance on the overall portfolio management process. Thirty-nine percent acknowledged that regulations enabled efficient functioning of their businesses. But a similar number said that regulations often require more financial resources than were originally allocated to bring projects in on time. Regulations were seen by 35 percent of the executives as roadblocks to their ability to invest in the organization’s growth and success. These revelations among others are discussed in depth in a new on-demand Webcast titled “Too Good to Fail: Developing Project Management Expertise in Financial Services” now available from Oracle. The Webcast features Brian Gardner, editor of the Economist Intelligence Unit, who presents these findings from this survey along with Guy Barlow, director of industry strategy for Oracle Primavera. Together, they analyze what the numbers mean for project and program managers and the financial services industry. Register today to watch the on-demand Webcast and get a full rundown and analysis of the survey results. Take the Economist Intelligence Unit benchmarking survey and see how your views compare with those of other financial services industry executives in ensuring project success.  Read more in the October Edition of the quarterly Information InDepth EPPM Newsletter

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  • Who Do You Turn To for Your Consumer Goods Sales and Marketing Needs

    - by ruth.donohue
    As a sales or marketing executive, you want the best software for managing your marketing, demand generation, trade promotion, customer/volume planning, and retail execution/monitoring activities and analysis. However, working with niche software vendors can result in a very disjointed user and support experience. It would be ideal to have just one end-to-end solution that could manage and optimize each of these processes...but is that just wishful thinking? Read this Gartner article to find out more!

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  • Analyst Firm Gives Oracle Highest Rating for Local Government CRM

    - by michael.seback
    Gartner, Inc. has given Oracle a rating of "Strong Positive," the highest possible ranking, in its report "MarketScope for Local Government CRM Products." The report compares the offerings of nine providers of CRM commercial off-the-shelf software for local government agencies. Gartner notes that a provider receiving a Strong Positive ranking must be a "provider of strategic products, services or solutions..." and recommends that "customers continue with planned investments and potential customers consider this vendor a strong choice for strategic investments." "Local governments today face tough challenges as they are tasked with reducing costs while at the same time providing citizens with services and information more quickly and efficiently than ever before. Oracle is pleased to be recognized by Gartner with a Strong Positive rating in its 'MarketScope for Local Government CRM Products' report, as we believe it reflects our commitment to helping our public sector customers meet these challenges today and in the future," said Mark Johnson, senior vice president, Oracle Public Sector. Read the highlights.

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  • AutoVue for Mobile Asset Management

    - by Warren Baird
    Our partner VentureForth is working with us on a solution to use AutoVue in their mobile asset management system. The idea is to allow workers in the field to easily be able to access visual information they might need while doing their work - and to annotate them.   For instance the worker can take a photo of something unexpected they found on-site, and indicate on the drawing what they found, so there's a record of it for the future.VentureForth's vMobile suite allows workers to take information for EBS eAM and PeopleSoft CAM, as well as multiple other systems) offline with them while working in the field, and with the AutoVue integration the workers can then view and annotate CAD drawings or photographs and have that information saved back into the asset management system.VentureForth has posted a video of this in action on YouTube:  http://youtu.be/X5Lv_X2v7uc - Check it out and let us know what your thoughts are!Learn more about VentureForth at http://ventureforth.com/

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  • Policy Implementation is Damaging Organizations: Economist Intelligence Unit

    - by michael.seback
    Read new research revealing the hidden risks of inefficient policy implementation The frenetic pace of regulatory and legislative change means public and private sector organizations must continuously update internal policies - in particular, as associated with decision making and disbursements. Yet with policy management efforts alarmingly under-resourced and under-funded, the risk and cost of non-compliance - and their associated implications - are growing daily. To find out how inefficient policy management could be putting your business at risk, read your complimentary copy of the full EIU paper - Enabling Efficient Policy Implementation - today.

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  • Custommer Centric Wealth Management

    - by michael.seback
    While the world continues to search their way out of the recent financial turmoil and recession, it has no doubt churned out the inherent faults in the wealth management industry and the larger financial system. In order to counter these apprehensions, wealth management firms are now actively seeking and evaluating avenues to re-build the lost trust. They are looking at engaging their customers in managing their investments in a more collaborative and transparent manner. At the same time, wealth managers are also seeking to empower themselves with complete and comprehensive customer information in order to provide the best advice and the best solution at the right time. Read your copy of this new global White Paper on Wealth Management.

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  • New Executive Q&As on Oracle's Social Services Solution

    - by michael.seback
    According to Calvin Tu, Senior Director Product Management, for Oracle Public Sector, "Government organizations are experiencing unprecedented demand for social services--but many are hampered by..." Read more about the strategy. "They're going to love the ability to automate the prescreening process and eligibility determination, thanks to a natural-language rules engine that..." says John Garrison, Oracle Vice President For CRM Public Sector. Read the rest of the story.

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  • Neuberger Berman Defines CRM Strategy In Asset Management

    - by michael.seback
    Neuberger Berman Defines Front Office Strategy for the New Firm Neuberger Berman is a majority employee-owned independent asset management firm with a heritage dating back to 1939. It provides a range of investment options, wealth planning services, and advice to meet individual needs. It also offers a broad range of financial capabilities and specializes in developing innovative and customized investment solutions for institutions. ... "The Insight team's analysis was critical to helping us assess the strengths and weaknesses of our Siebel implementation. It helped us to come up with our strategic plan for using customer relationship management and business intelligence capabilities." - Roxana Feldmann, Senior Vice President Technology ...Read more.

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  • Reminder - Mobile World Congress - 4 Industry Workshops

    - by michael.seback
    Got 4G? Paving the Road to Profitable and Efficient LTE Network Planning and Monetization, Register by emailing your details here. Achieving Management Excellence through Enterprise Performance Management, Register by emailing your details here. Offer Deliver and Monetize: Mobile Operator Strategies Consumer and Enterprise Services featuring Telenor and Vodafone Groups, Register by emailing your details here. Is Your Head in the Cloud? How to Get it Right the First Time, Register by emailing your details here. With more than 49,000 communications industry attendees, Mobile World Congress is where the industry comes together and you won't want to miss Oracle at this year's show. The 2011 conference agenda will feature speakers representing the leaders of the world's most innovative companies, both from within the Communications industry and from the growing number of adjacent market sectors joining our expanding mobile ecosystem. Join us to learn how Oracle enables innovative services while reducing the cost and complexity of infrastructure software and hardware.

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  • Design for complex ATG applications

    - by Glen Borkowski
    Overview Needless to say, some ATG applications are more complex than others.  Some ATG applications support a single site, single language, single catalog, single currency, have a single development staff, single business team, and a relatively simple business model.  The real complex applications have to support multiple sites, multiple languages, multiple catalogs, multiple currencies, a couple different development teams, multiple business teams, and a highly complex business model (and processes to go along with it).  While it's still important to implement a proper design for simple applications, it's absolutely critical to do this for the complex applications.  Why?  It's all about time and money.  If you are unable to manage your complex applications in an efficient manner, the cost of managing it will increase dramatically as will the time to get things done (time to market).  On the positive side, your competition is most likely in the same situation, so you just need to be more efficient than they are. This article is intended to discuss a number of key areas to think about when designing complex applications on ATG.  Some of this can get fairly technical, so it may help to get some background first.  You can get enough of the required background information from this post.  After reading that, come back here and follow along. Application Design Of all the various types of ATG applications out there, the most complex tend to be the ones in the telecommunications industry - especially the ones which operate in multiple countries.  To get started, let's assume that we are talking about an application like that.  One that has these properties: Operates in multiple countries - must support multiple sites, catalogs, languages, and currencies The organization is fairly loosely-coupled - single brand, but different businesses across different countries There is some common functionality across all sites in all countries There is some common functionality across different sites within the same country Sites within a single country may have some unique functionality - relative to other sites in the same country Complex product catalog (mostly in terms of bundles, eligibility, and compatibility) At this point, I'll assume you have read through the required reading and have a decent understanding of how ATG modules work... Code / configuration - assemble into modules When it comes to defining your modules for a complex application, there are a number of goals: Divide functionality between the modules in a way that maps to your business Group common functionality 'further down in the stack of modules' Provide a good balance between shared resources and autonomy for countries / sites Now I'll describe a high level approach to how you could accomplish those goals...  Let's start from the bottom and work our way up.  At the very bottom, you have the modules that ship with ATG - the 'out of the box' stuff.  You want to make sure that you are leveraging all the modules that make sense in order to get the most value from ATG as possible - and less stuff you'll have to write yourself.  On top of the ATG modules, you should create what we'll refer to as the Corporate Foundation Module described as follows: Sits directly on top of ATG modules Used by all applications across all countries and sites - this is the foundation for everyone Contains everything that is common across all countries / all sites Once established and settled, will change less frequently than other 'higher' modules Encapsulates as many enterprise-wide integrations as possible Will provide means of code sharing therefore less development / testing - faster time to market Contains a 'reference' web application (described below) The next layer up could be multiple modules for each country (you could replace this with region if that makes more sense).  We'll define those modules as follows: Sits on top of the corporate foundation module Contains what is unique to all sites in a given country Responsible for managing any resource bundles for this country (to handle multiple languages) Overrides / replaces corporate integration points with any country-specific ones Finally, we will define what should be a fairly 'thin' (in terms of functionality) set of modules for each site as follows: Sits on top of the country it resides in module Contains what is unique for a given site within a given country Will mostly contain configuration, but could also define some unique functionality as well Contains one or more web applications The graphic below should help to indicate how these modules fit together: Web applications As described in the previous section, there are many opportunities for sharing (minimizing costs) as it relates to the code and configuration aspects of ATG modules.  Web applications are also contained within ATG modules, however, sharing web applications can be a bit more difficult because this is what the end customer actually sees, and since each site may have some degree of unique look & feel, sharing becomes more challenging.  One approach that can help is to define a 'reference' web application at the corporate foundation layer to act as a solid starting point for each site.  Here's a description of the 'reference' web application: Contains minimal / sample reference styling as this will mostly be addressed at the site level web app Focus on functionality - ensure that core functionality is revealed via this web application Each individual site can use this as a starting point There may be multiple types of web apps (i.e. B2C, B2B, etc) There are some techniques to share web application assets - i.e. multiple web applications, defined in the web.xml, and it's worth investigating, but is out of scope here. Reference infrastructure In this complex environment, it is assumed that there is not a single infrastructure for all countries and all sites.  It's more likely that different countries (or regions) could have their own solution for infrastructure.  In this case, it will be advantageous to define a reference infrastructure which contains all the hardware and software that make up the core environment.  Specifications and diagrams should be created to outline what this reference infrastructure looks like, as well as it's baseline cost and the incremental cost to scale up with volume.  Having some consistency in terms of infrastructure will save time and money as new countries / sites come online.  Here are some properties of the reference infrastructure: Standardized approach to setup of hardware Type and number of servers Defines application server, operating system, database, etc... - including vendor and specific versions Consistent naming conventions Provides a consistent base of terminology and understanding across environments Defines which ATG services run on which servers Production Staging BCC / Preview Each site can change as required to meet scale requirements Governance / organization It should be no surprise that the complex application we're talking about is backed by an equally complex organization.  One of the more challenging aspects of efficiently managing a series of complex applications is to ensure the proper level of governance and organization.  Here are some ideas and goals to work towards: Establish a committee to make enterprise-wide decisions that affect all sites Representation should be evenly distributed Should have a clear communication procedure Focus on high level business goals Evaluation of feature / function gaps and how that relates to ATG release schedule / roadmap Determine when to upgrade & ensure value will be realized Determine how to manage various levels of modules Who is responsible for maintaining corporate / country / site layers Determine a procedure for controlling what goes in the corporate foundation module Standardize on source code control, database, hardware, OS versions, J2EE app servers, development procedures, etc only use tested / proven versions - this is something that should be centralized so that every country / site does not have to worry about compatibility between versions Create a innovation team Quickly develop new features, perform proof of concepts All teams can benefit from their findings Summary At this point, it should be clear why the topics above (design, governance, organization, etc) are critical to being able to efficiently manage a complex application.  To summarize, it's all about competitive advantage...  You will need to reduce costs and improve time to market with the goal of providing a better experience for your end customers.  You can reduce cost by reducing development time, time allocated to testing (don't have to test the corporate foundation module over and over again - do it once), and optimizing operations.  With an efficient design, you can improve your time to market and your business will be more flexible  and agile.  Over time, you'll find that you're becoming more focused on offering functionality that is new to the market (creativity) and this will be rewarded - you're now a leader. In addition to the above, you'll realize soft benefits as well.  Your staff will be operating in a culture based on sharing.  You'll want to reward efforts to improve and enhance the foundation as this will benefit everyone.  This culture will inspire innovation, which can only lend itself to your competitive advantage.

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  • Three Global Telecoms Soar With Siebel

    - by michael.seback
    Deutsche Telekom Group Selects Oracle's Siebel CRM to Underpin Next-Generation CRM Strategy The Deutsche Telekom Group (DTAG), one of the world's leading telecommunications companies, and a customer of Oracle since 2001, has invested in Oracle's Siebel CRM as the standard platform for its Next Generation CRM strategy; a move to lower the cost of managing its 120 million customers across its European businesses. Oracle's Siebel CRM is planned to be deployed in Germany and all of the company's European business within five years. "...Our Next-Generation strategy is a significant move to lower our operating costs and enhance customer service for all our European customers. Not only is Oracle underpinning this strategy, but is also shaping the way our company operates and sells to customers. We look forward to working with Oracle over the coming years as the technology is extended across Europe," said Dr. Steffen Roehn, CIO Deutsche Telekom AG... "The telecommunications industry is currently undergoing some major changes. As a result, companies like Deutsche Telekom are needing to be more intelligent about the way they use technology, particularly when it comes to customer service. Deutsche Telekom is a great example of how organisations can use CRM to not just improve services, but also drive more commercial opportunities through the ability to offer highly tailored offers, while the customer is engaged online or on the phone," said Steve Fearon, vice president CRM, EMEA Read more. Telecom Argentina S.A. Accelerates Time-to-Market for New Communications Products and Services Telecom Argentina S.A. offers basic telephone, urban landline, and national and international long-distance services...."With Oracle's Siebel CRM and Oracle Communication Billing and Revenue Management, we started a technological transformation that allows us to satisfy our critical business needs, such as improving customer service and quickly launching new phone and internet products and services." - Saba Gooley, Chief Information Officer, Wire Line and Internet Services, Telecom Argentina S.A.Read more. Türk Telekom Develops Benefits-Driven CRM Roadmap Türk Telekom Group provides integrated telecommunication services from public switched telephone network (PSTN) and global systems for mobile communications technology (GSM). to broadband internet...."Oracle Insight provided us with a structured deployment approach that makes sense for our business. It quantified the benefits of the CRM solution allowing us to engage with the relevant business owners; essential for a successful transformation program." - Paul Taylor, VP Commercial Transformation, Türk Telekom Read more.

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  • Verizon Business Delivers New Sales and Support Tools

    - by michael.seback
    Verizon Business Delivers New Sales and Support Tools and Improves System Performance by 35% Verizon Business, a unit of Verizon Communications, is a global leader in communications and IT solutions. With one of the world's most connected internet protocol networks, Verizon Business delivers communications, IT, security, and network solutions to many of the largest businesses and governments. ..."Our work with Accenture to upgrade our Oracle systems has improved system performance significantly. In a recent survey, 84% of users said performance was 'faster' or 'much faster.' Plus, our sales and support staff have new tools to improve productivity and customer service, which ultimately drives customer retention and revenue." - Rob Moore, Director Verizon Business ...Read more.

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  • Key ATG architecture principles

    - by Glen Borkowski
    Overview The purpose of this article is to describe some of the important foundational concepts of ATG.  This is not intended to cover all areas of the ATG platform, just the most important subset - the ones that allow ATG to be extremely flexible, configurable, high performance, etc.  For more information on these topics, please see the online product manuals. Modules The first concept is called the 'ATG Module'.  Simply put, you can think of modules as the building blocks for ATG applications.  The ATG development team builds the out of the box product using modules (these are the 'out of the box' modules).  Then, when a customer is implementing their site, they build their own modules that sit 'on top' of the out of the box ATG modules.  Modules can be very simple - containing minimal definition, and perhaps a small amount of configuration.  Alternatively, a module can be rather complex - containing custom logic, database schema definitions, configuration, one or more web applications, etc.  Modules generally will have dependencies on other modules (the modules beneath it).  For example, the Commerce Reference Store module (CRS) requires the DCS (out of the box commerce) module. Modules have a ton of value because they provide a way to decouple a customers implementation from the out of the box ATG modules.  This allows for a much easier job when it comes time to upgrade the ATG platform.  Modules are also a very useful way to group functionality into a single package which can be leveraged across multiple ATG applications. One very important thing to understand about modules, or more accurately, ATG as a whole, is that when you start ATG, you tell it what module(s) you want to start.  One of the first things ATG does is to look through all the modules you specified, and for each one, determine a list of modules that are also required to start (based on each modules dependencies).  Once this final, ordered list is determined, ATG continues to boot up.  One of the outputs from the ordered list of modules is that each module can contain it's own classes and configuration.  During boot, the ordered list of modules drives the unified classpath and configpath.  This is what determines which classes override others, and which configuration overrides other configuration.  Think of it as a layered approach. The structure of a module is well defined.  It simply looks like a folder in a filesystem that has certain other folders and files within it.  Here is a list of items that can appear in a module: MyModule: META-INF - this is required, along with a file called MANIFEST.MF which describes certain properties of the module.  One important property is what other modules this module depends on. config - this is typically present in most modules.  It defines a tree structure (folders containing properties files, XML, etc) that maps to ATG components (these are described below). lib - this contains the classes (typically in jarred format) for any code defined in this module j2ee - this is where any web-apps would be stored. src - in case you want to include the source code for this module, it's standard practice to put it here sql - if your module requires any additions to the database schema, you should place that schema here Here's a screenshots of a module: Modules can also contain sub-modules.  A dot-notation is used when referring to these sub-modules (i.e. MyModule.Versioned, where Versioned is a sub-module of MyModule). Finally, it is important to completely understand how modules work if you are going to be able to leverage them effectively.  There are many different ways to design modules you want to create, some approaches are better than others, especially if you plan to share functionality between multiple different ATG applications. Components A component in ATG can be thought of as a single item that performs a certain set of related tasks.  An example could be a ProductViews component - used to store information about what products the current customer has viewed.  Components have properties (also called attributes).  The ProductViews component could have properties like lastProductViewed (stores the ID of the last product viewed) or productViewList (stores the ID's of products viewed in order of their being viewed).  The previous examples of component properties would typically also offer get and set methods used to retrieve and store the property values.  Components typically will also offer other types of useful methods aside from get and set.  In the ProductViewed component, we might want to offer a hasViewed method which will tell you if the customer has viewed a certain product or not. Components are organized in a tree like hierarchy called 'nucleus'.  Nucleus is used to locate and instantiate ATG Components.  So, when you create a new ATG component, it will be able to be found 'within' nucleus.  Nucleus allows ATG components to reference one another - this is how components are strung together to perform meaningful work.  It's also a mechanism to prevent redundant configuration - define it once and refer to it from everywhere. Here is a screenshot of a component in nucleus:  Components can be extremely simple (i.e. a single property with a get method), or can be rather complex offering many properties and methods.  To be an ATG component, a few things are required: a class - you can reference an existing out of the box class or you could write your own a properties file - this is used to define your component the above items must be located 'within' nucleus by placing them in the correct spot in your module's config folder Within the properties file, you will need to point to the class you want to use: $class=com.mycompany.myclass You may also want to define the scope of the class (request, session, or global): $scope=session In summary, ATG Components live in nucleus, generally have links to other components, and provide some meaningful type of work.  You can configure components as well as extend their functionality by writing code. Repositories Repositories (a.k.a. Data Anywhere Architecture) is the mechanism that ATG uses to access data primarily stored in relational databases, but also LDAP or other backend systems.  ATG applications are required to be very high performance, and data access is critical in that if not handled properly, it could create a bottleneck.  ATG's repository functionality has been around for a long time - it's proven to be extremely scalable.  Developers new to ATG need to understand how repositories work as this is a critical aspect of the ATG architecture.   Repositories essentially map relational tables to objects in ATG, as well as handle caching.  ATG defines many repositories out of the box (i.e. user profile, catalog, orders, etc), and this is comprised of both the underlying database schema along with the associated repository definition files (XML).  It is fully expected that implementations will extend / change the out of the box repository definitions, so there is a prescribed approach to doing this.  The first thing to be sure of is to encapsulate your repository definition additions / changes within your own module (as described above).  The other important best practice is to never modify the out of the box schema - in other words, don't add columns to existing ATG tables, just create your own new tables.  These will help ensure you can easily upgrade your application at a later date. xml-combination As mentioned earlier, when you start ATG, the order of the modules will determine the final configpath.  Files within this configpath are 'layered' such that modules on top can override configuration of modules below it.  This is the same concept for repository definition files.  If you want to add a few properties to the out of the box user profile, you simply need to create an XML file containing only your additions, and place it in the correct location in your module.  At boot time, your definition will be combined (hence the term xml-combination) with the lower, out of the box modules, with the result being a user profile that contains everything (out of the box, plus your additions).  Aside from just adding properties, there are also ways to remove and change properties. types of properties Aside from the normal 'database backed' properties, there are a few other interesting types: transient properties - these are properties that are in memory, but not backed by any database column.  These are useful for temporary storage. java-backed properties - by nature, these are transient, but in addition, when you access this property (by called the get method) instead of looking up a piece of data, it performs some logic and returns the results.  'Age' is a good example - if you're storing a birth date on the profile, but your business rules are defined in terms of someones age, you could create a simple java-backed property to look at the birth date and compare it to the current date, and return the persons age. derived properties - this is what allows for inheritance within the repository structure.  You could define a property at the category level, and have the product inherit it's value as well as override it.  This is useful for setting defaults, with the ability to override. caching There are a number of different caching modes which are useful at different times depending on the nature of the data being cached.  For example, the simple cache mode is useful for things like user profiles.  This is because the user profile will typically only be used on a single instance of ATG at one time.  Simple cache mode is also useful for read-only types of data such as the product catalog.  Locked cache mode is useful when you need to ensure that only one ATG instance writes to a particular item at a time - an example would be a customers order.  There are many options in terms of configuring caching which are outside the scope of this article - please refer to the product manuals for more details. Other important concepts - out of scope for this article There are a whole host of concepts that are very important pieces to the ATG platform, but are out of scope for this article.  Here's a brief description of some of them: formhandlers - these are ATG components that handle form submissions by users. pipelines - these are configurable chains of logic that are used for things like handling a request (request pipeline) or checking out an order. special kinds of repositories (versioned, files, secure, ...) - there are a couple different types of repositories that are used in various situations.  See the manuals for more information. web development - JSP/ DSP tag library - ATG provides a traditional approach to developing web applications by providing a tag library called the DSP library.  This library is used throughout your JSP pages to interact with all the ATG components. messaging - a message sub-system used as another way for components to interact. personalization - ability for business users to define a personalized user experience for customers.  See the other blog posts related to personalization.

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  • Oracle CRM For Public Sector, Commercial Business, Education

    - by michael.seback
    Chongqing Transport Commission Improves Management of Transport Projects The Chongqing Transport Commission is responsible for public passenger, road, and waterway transport in urban and rural areas of Chongqing. The commission administers the region's road and water industry; oversees the construction of transport infrastructure; and manages civil aviation, railroads, roads, waterways, ports, and wharves. "After studying the IT initiatives of other provincial transport commissions, we decided to use Siebel Public Sector to build our integrated transport service system. The Siebel software offers powerful functions that allow us to integrate information and improve the management of our road, rail, and waterway infrastructure projects." - Chen Xiaoming, Vice Director, Information Center, Chongqing Transport Commission. Read more here. Siemens Information Services Increases Productivity by 20% Siemens Information Services Pvt, Ltd. provides back-office account processing services to Siemens' vendors. The company works with Siemens' healthcare, energy, and industry divisions in Europe, the United States, and parts of the Asia-Pacific region. It approves financial services such as processing payroll, accounts data, purchase orders, invoices, and payments, and also creates service catalogs for customers and internal teams. "Oracle CRM ON Demand provides us with a complete view of each customer's data from the moment they log a request to the time we close it. This has eliminated manual requests, and improved the service we offer to our clients across the Asia-Pacific region." -Sunil Zutshi, General Manager, IT, Siemens Information Services Pvt, Ltd. Read more here. China Distance Education Holdings Improves Call Center Productivity by 24% China Distance Education Holdings Limited is a leading provider of online education. The organization offers 174 courses through 16 Web sites, including accounting, healthcare, law, and engineering. In 2010, 215,000 students were enrolled. "Online education is a fast growing sector in China. To maintain our competitiveness, we implemented Oracle Contact Center Anywhere to make it easier and faster for our call center staff to respond to student enquiries. As a result, their productivity increased by 24%." - Qin Songjiang, Chief Technology Officer, China Distance Education Holdings Limited. Read more here.

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  • Evaluating and Investigating Drug Safety Signals with Public Databases Webinar

    - by Roxana Babiciu
    In this one-hour webinar, BioPharm Systems' Dr. Rodney Lemery, vice president of safety and pharmacovigilance, will review a number of public databases available to use during the evaluation and investigation of identified safety signals. The discussion will focus on the use of free and paid longitudinal healthcare databases available online. After attending this presentation, you will better understand how these data sources can be used in your daily PV work. Read more here

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