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• What is the best software to help record the auido of MagicJack?

  - by Daniel

  What is the best software to help record the auido of MagicJack? I would love to record audio off of conference calls. This question is for both Windows and Macs.

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• HTPC/DVR computer won't go into standby

  - by Robert

  When I select Start-Turn off computer-Standby the 'turn off computer' option window closes, and then nothing else happens. I can start new applications, and Windows acts like I never selected standby. I ran it for several hours after that. If I have a TV program scheduled to record when I select standby I get a window (the Pinnacle TV software) asking if I'm sure, there are programs scheduled to record - and the computer just keeps running after I select yes, never going into standby. I added that detail as it shows the standby process is starting. [This problem also happens if a TV program is not scheduled, so the scheduler task in not running/in memory. This problem happens regardless of whether I'm not watching TV. This problem happens regardless of whether Media Center is running (it usually isn't, I'm using Pinnacle to watch TV).] I looked at "How to troubleshoot hibernation and standby issues in Windows XP" http://support.microsoft.com/kb/907477 - ACPI is enabled, and "standby" is an option in "Power Options Properties." So it appears to be setup correctly. Windows XP SP3 Media Center Edition, all current updates installed.

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• Computer won't go into standby

  - by Robert

  When I select Start-Turn off computer-Standby the 'turn off computer' option window closes, and then nothing else happens. I can start new applications, and Windows acts like I never selected standby. I ran it for several hours after that. If I have a TV program scheduled to record when I select standby I get a window (the Pinnacle TV software) asking if I'm sure, there are programs scheduled to record - and the computer just keeps running after I select yes, never going into standby. I added that detail as it shows the standby process is starting. [This problem also happens if a TV program is not scheduled, so the scheduler task in not running/in memory. This problem happens regardless of whether I'm not watching TV. This problem happens regardless of whether Media Center is running (it usually isn't, I'm using Pinnacle to watch TV).] I looked at "How to troubleshoot hibernation and standby issues in Windows XP" http://support.microsoft.com/kb/907477 - ACPI is enabled, and "standby" is an option in "Power Options Properties." So it appears to be setup correctly. Windows XP SP3 Media Center Edition, all current updates installed.

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• when connected to vpn, can't access certain things

  - by shsteimer

  my companies vpn is not a standard windows vpn. It uses Juniper Networks and it intalls locally something called "Host Checker" prior to allowing me to connect. I have noticed 2 things that I can't access while on vpn. etrade.com - no idea why this specific website, but I can't get to it, maybe https? use of my magik jack - I'm assuming this is some sort of a port conflict issue. if im on a call when i connect, i lose all reception. if i try to make a call after conected, ic an't even get it to dial. Can anyone tell me how I would even begin to debug this. I expect if I call the help desk they won't be much help, but if I can tell them the specific problems of conflicts, maybe I have a chance of them working with me to get it working.

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• Screensaver does not work for one user account, but does for the other

  - by Travesty3

  Both my screensaver and my "turn off monitor" power saver never come on for one user account on my computer, but it does for the other. It worked before. I can't think of anything I did just before this started happening. I'm using Windows 7 Pro SP1 with the default Aero theme, my screensaver is set to Mystify and should come on after 10 minutes. My power saver setting is set to Balanced, the Turn Off Monitor setting is set to 15 minutes, and the Sleep setting is set to Never. This all works absolutely fine on my user account, but if my wife's user account is logged in, it doesn't work. I don't have any antivirus, I'm not using a wireless keyboard or mouse, and I don't have MagicJack. I have restarted the computer many times since I've seen this problem. Anyone have any suggestions?

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• What apps are available for smartphone platforms to allow free calling to the UK and other countries? [closed]

  - by Andrew Ferrier

  On the iPhone, I use MagicJack to get completely free calls over WiFi to US numbers. I'm looking for a similar app to enable me to call UK numbers for free on the iPhone. Does anyone know of one? To make this question of broader applicability to everyone, what apps also allow free calling to other countries? Any smartphone platform (iPhone, Android, Blackberry, Windows Phone) could be useful. Note: I'm talking only about apps that allow completely free calling - the Apple app stores at least are full of apps that allow "cheap" calling. Suspicious apps that require credit card numbers upfront, etc., aren't as interesting.

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• How to set up a mini call center?

  - by Ralph

  I'm trying to figure out how to set up a miniature call center for a small business. Like, for 1-4 people to take calls, but hopefully expandable to more. We want to accept nation-wide calls, and then I guess distribute the calls among the available agents. If no one is available, I guess it should either put them in a queue and play some annoying music for them, or forward to call to an agent who has least-recently taken a call who can then quickly answer and say "please hold" until they're done their call. We want to have one phone number that customers can call. I guess we then need some kind of ACD system which would take each call and forward it to an agent based on some algorithm? Then we would need to purchase a separate phone line for each agent, plus one just for the distributor? Or do we need several "extra" lines to maintain a queue (one for each customer waiting too)? This "ACD" thing, is it just a device that you would plug a phone line into (or several?), and maybe connect to a computer, aided by some software? Or is a subscription thing that I would need from my local telephone provider? Next, the business we're running, the callers will be repeat customers. It would be helpful to automatically pull up their profile based on the incoming number. The "software" our agents will be running will just be a website where they can log in (preferably from home) and then enter some information they would obtain through the call. So, the system would have to somehow interface with the website if possible. If not, we'll just have to ask each customer for an identifier (phone number, username, customer number, or something). Is this possible? I guess each computer would need a device that the call would pass through, and then if I can somehow hook into that, then I can write some software that will interface with the site. So, where do I start? What hardware do we need to buy? What subscriptions do we need? We were thinking this magicJack might help us in accepting long-distance calls for cheaper, but my understanding is that they provide you with some weird-looking number, is there a way we could "mask" it with our toll-free number? And then pass the incoming calls through the distributor system, which would then get passed to the call-accepting device which would both allow an agent to answer the call and have a software hook? (I realize this might be partially out of the scope of SU, but I wasn't sure where else to ask. It is about computer(-aided) hardware and software anyway.) P.S.: I don't need any of that "press 1 to talk to..." or "say xyz to..." junk. Just a straight-forward, connect-to-next-available-agent system.

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