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• CRM@Oracle Series: CRM Analytics

  - by tony.berk

  What is the most important factor that leads to a successful CRM deployment? Is it the overall strategy, strong governance, defined processes or good data quality? Well, it's definitely a combination of all these, but the most important differentiator from our experience is Business Intelligence. Business Intelligence or Analytics is commonly mentioned as a key aspect to successful CRM and other enterprise deployments. The good news is that Oracle provides pre-built analytics dashboards, which provide real-time, actionable insight, and tools to build custom analyses. However, success with analytics, especially in a large enterprise, still requires a strong strategy, clean data for analysis, and performance. Today's CRM@Oracle slidecast covers Oracle's strategy, architecture and key success factors for deploying CRM Analytics internally at Oracle. CRM@Oracle: CRM Analytics Click here to learn more about Oracle CRM products and here to learn about Oracle Business Intelligence Applications. Have you read our other postings in the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, post a comment and we'll get it on our list.

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• CRM@Oracle Series: Complete Customer Intelligence

  - by tony.berk

  How do you to get sales folks to use a CRM system? Ah, the age-old question (well, at least the one that has been around for the past 10-15 years). Of course, some combination of "Carrot and Stick" always come up as possible answers. You hear talk about, "WIFM" or "What's in it For Me?" Oracle's internal implementation of Customer 360 consolidates all customer information in one place in Siebel CRM and enables the sales rep to present one-face to the customer. Additionally, Customer 360 provides customer intelligence and prospecting tools making it a darn nice "Carrot" for our sales teams to chew on. Check out today's slidecast for an overview. CRM@Oracle - Customer 360 Click here to learn more about Siebel CRM and other Oracle CRM products and here to learn about customers using Oracle CRM. Are you enjoying the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list.

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• CRM@Oracle Series: Sales Pipeline Visibility

  - by tony.berk

  Can you see it? Should you see it all? Who else should see it? Can their manager see it? What is it? Today's slidecast discusses the popular topic of sales pipeline visibility within a CRM application and how Oracle implemented visibility in our global implementation of Siebel CRM. This post is next in the CRM@Oracle Series, which discusses Oracle's internal use of Oracle CRM products such as Siebel CRM and Oracle CRM On Demand. Oracle's requirements include a variety of different organizations, roles and responsibilities. Oracle's Applications IT CRM Systems team, responsible for deploying Siebel CRM within Oracle, implemented a number of creative solutions to address the requirements, and they are shared in the slidecast. CRM@Oracle - Sales Pipeline Visibility Click here to learn more about Oracle CRM products and here to learn about other customers using Oracle CRM products. We want to hear from you! If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list. In the meantime, enjoy today's update on the CRM@Oracle series.

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• CRM@Oracle Series: Web Marketing Integration

  - by tony.berk

  Who is visiting your website? How did they get there? Was it from a search engine? Email campaign? Are they downloading whitepapers, datasheets, presentations, software? Are they interested in attending one of your marketing events? Are you capturing these leads or which marketing campaign generated the lead? There are a lot of questions related to traffic on a website, and the answers to those questions can be found in your CRM system. Visitors who download marketing collateral are potential leads, so it is important to capture who they are, how they got there, where they went on the website and what they are looking for. Today's CRM@Oracle slidecast discusses how Oracle uses Siebel CRM to plan and execute marketing campaigns on our website, www.oracle.com, and capture the key information about who is downloading content or interested in attending one of our marketing events. The responses are captured, qualified, and if appropriate, a lead is generated. It all happens in Siebel CRM. CRM@Oracle Series: Web Marketing Integration Click here to learn more about Oracle CRM products and here to learn about other customers using Oracle CRM. Are you enjoying the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, leave us a comment and we'll try to get it on our list.

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• CRM@Oracle Series: Forecasting

  - by tony.berk

  What do you trust more: the weather forecast or your sales forecast? I hope the answer is your sales forecast! Either way, would your sales forecast be more accurate if sales management had visibility into what the sales reps are forecasting and what has changed since the last forecast? What if management could adjust forecasts for accuracy based on analytic tools? Today's slidecast discusses sales forecasting and how Oracle implemented forecasting in our global implementation of Siebel CRM, including the steps involved to roll up the forecast. CRM@Oracle - Forecasting Click here to learn more about Oracle CRM products and here to learn about other customers using Oracle CRM. Are you enjoying the CRM@Oracle Series? If you have a particular CRM area or function which you'd like to hear how Oracle implemented it internally, let us know and we'll get it on our list.

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• CRM at Oracle Series: Email Marketing

  - by tony.berk

  Anyone doubt that companies are sending more and more emails out to their existing customers and prospects? Effective email marketing requires a scalable platform which integrates with your CRM system. The email marketing system should also have key capabilities to ensure your maximizing your investment such as handling email bounces and click thru, tracking open messages and adhering to customer opt out and other personalization options. As part of the "CRM at Oracle" series, we've discussed other marketing topics including web marketing integration, real-time decisions and marketing business intelligence. Today's "CRM at Oracle" slidecast discusses how Oracle replaced a number of legacy "bulk" email systems with Siebel Email Marketing and is taking advantage of key functionality and integration to other Siebel CRM components. CRM at Oracle: Email Marketing Click here to learn more about Siebel Email Marketing and other Siebel Marketing products. Are you enjoying the CRM at Oracle Series? We are working on more topics for this year, but if there is a particular CRM area or function which you'd like to hear how Oracle implemented it internally, leave us a comment and we'll try to get it on our list.

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• Oracle Launches Something Cool for CRM

  - by andrea.mulder

  By Esteban Kolsky, CRM Intelligence and Strategy, March 31 Remember CRM? That stuff we used to do before Social CRM? The stuff that most people still do and need to continue to improve? Oracle does. Today they announced three CRM things: Siebel OnDemand release 17 with some clever life sciences complements, additions to the Oracle eBusiness Suite, and the Social Services Suite for Governments (part of a Siebel 8.2 release). I used to cover CRM and Government in a past life and I know that Social Services delivery is very complicated. For additional insights, read here.

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• Kingsoft Office Suite Free 2012 is an Awesome Replacement for Microsoft Office

  - by Asian Angel

  Are you looking for a good free replacement for Microsoft Office, but LibreOffice and OpenOffice are not working out well for you? Then you will definitely want to have a look at Kingsoft Office Suite Free 2012, which you can download as a suite or as individual apps. As soon as the installation has completed you will see this window. All relevant file types are checked by default, but you may deselect any that you do not want associated with Kingsoft Office before clicking Close. Special Note: See further below for additional information about the extra formats (i.e. Office 2007 & 2010) that the suite will open. Here is a quick overall view of what the Writer App window looks like. Each of the three apps in the suite will open with the New Document Pane displayed by default on the right side of the window. A closer view of the upper left corner in Writer, Presentation, and Spreadsheets… A look at the Start Menu options available… In our tests with the suite it opened up Microsoft Office 2007 & 2010 documents without any problems. Note: You can also see part of the built-in Tab Bar outlined in red in the upper left corner. The only drawback with the free version of the suite is that you are limited to the Classic Style Interface, which may or may not be a problem depending on your preferences. How to Get Pro Features in Windows Home Versions with Third Party Tools HTG Explains: Is ReadyBoost Worth Using? HTG Explains: What The Windows Event Viewer Is and How You Can Use It

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• The Best How-To Geek Articles About Microsoft Office

  - by Lori Kaufman

  We’ve published a lot of articles about Microsoft Office 2007 and 2010 and the programs in the suite. This article compiles many useful tips for Office, Word, Excel, Outlook, PowerPoint, OneNote, and a few links to articles about the latest version, Office 2013. HTG Explains: Does Your Android Phone Need an Antivirus? How To Use USB Drives With the Nexus 7 and Other Android Devices Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder?

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• CRM Magazine: Customer-Facing Life Sciences CRM

  - by charles.knapp

  "The Life Sciences Edition, Lye says, is unique in that to-date pharma software has been inward facing. The Oracle pharma solution, however, is a tool that can be used internally for salespeople to assess their effectiveness, but it can also be used in interacting with a physician or whoever the "customer" might be. The solution captures signatures digitally and provides tools for rapid presentation creation. "That's something I have never heard of before in terms of having the CRM product for the customer view as well as the employee view," Leary says. "When it comes to the area of pharma sales, [sales people] don't have a lot of time in front of doctors .... so this is a way to spend less time in front of the doctor and still be able to get the information and the sentiment and the story across." Read more here about Oracle CRM On Demand, Life Sciences Edition.

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• Customer Insight. Trend, Modelli e Tecnologie di Successo nel CRM di ultima generazione

  - by antonella.buonagurio(at)oracle.com

  Lo scorso 27 gennaio a Roma si è tenuta la 3° tappa del CRM On Demand Roadshow. L'iniziativa è stata un un momento di incontro e confronto tra Direttori Marketing, esperti di CRM e Direttori Sales, sui nuovi trend del marketing relazionale.   Grazie altri interventi di ItalTBS, Bricofer, Renault Italia, Avis,  IRCCS, San Raffale e con la moderazione del Prof. Maurizio Mesenzani  si sono condivise idee, esperienze, riflessioni sugli strumenti che ad oggi si sono dimostrati essere i  più efficaci per individuare i bisogni del cliente, trasformare i clienti potenziali in clienti soddisfatti, creare engagement. Continua a leggere per vedere le presentazioni

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• SQL Authority News – Download Microsoft SQL Server 2014 Feature Pack and Microsoft SQL Server Developer’s Edition

  - by Pinal Dave

  Yesterday I attended the SQL Server Community Launch in Bangalore and presented on Performing an effective Presentation. It was a fun presentation and people very well received it. No matter on what subject, I present, I always end up talking about SQL. Here are two of the questions I had received during the event. Q1) I want to install SQL Server on my development server, where can we get it for free or at an economical price (I do not have MSDN)? A1) If you are not going to use your server in a production environment, you can just get SQL Server Developer’s Edition and you can read more about it over here. Here is another favorite question which I keep on receiving it during the event. Q2) I already have SQL Server installed on my machine, what are different feature pack should I install and where can I get them from. A2) Just download and install Microsoft SQL Server 2014 Service Pack. Here is the link for downloading it. The Microsoft SQL Server 2014 Feature Pack is a collection of stand-alone packages which provide additional value for Microsoft SQL Server. It includes tool and components for Microsoft SQL Server 2014 and add-on providers for Microsoft SQL Server 2014. Here is the list of component this product contains: Microsoft SQL Server Backup to Windows Azure Tool Microsoft SQL Server Cloud Adapter Microsoft Kerberos Configuration Manager for Microsoft SQL Server Microsoft SQL Server 2014 Semantic Language Statistics Microsoft SQL Server Data-Tier Application Framework Microsoft SQL Server 2014 Transact-SQL Language Service Microsoft Windows PowerShell Extensions for Microsoft SQL Server 2014 Microsoft SQL Server 2014 Shared Management Objects Microsoft Command Line Utilities 11 for Microsoft SQL Server Microsoft ODBC Driver 11 for Microsoft SQL Server – Windows Microsoft JDBC Driver 4.0 for Microsoft SQL Server Microsoft Drivers 3.0 for PHP for Microsoft SQL Server Microsoft SQL Server 2014 Transact-SQL ScriptDom Microsoft SQL Server 2014 Transact-SQL Compiler Service Microsoft System CLR Types for Microsoft SQL Server 2014 Microsoft SQL Server 2014 Remote Blob Store SQL RBS codeplex samples page SQL Server Remote Blob Store blogs Microsoft SQL Server Service Broker External Activator for Microsoft SQL Server 2014 Microsoft OData Source for Microsoft SQL Server 2014 Microsoft Balanced Data Distributor for Microsoft SQL Server 2014 Microsoft Change Data Capture Designer and Service for Oracle by Attunity for Microsoft SQL Server 2014 Microsoft SQL Server 2014 Master Data Service Add-in for Microsoft Excel Microsoft SQL Server StreamInsight Microsoft Connector for SAP BW for Microsoft SQL Server 2014 Microsoft SQL Server Migration Assistant Microsoft SQL Server 2014 Upgrade Advisor Microsoft OLEDB Provider for DB2 v5.0 for Microsoft SQL Server 2014 Microsoft SQL Server 2014 PowerPivot for Microsoft SharePoint 2013 Microsoft SQL Server 2014 ADOMD.NET Microsoft Analysis Services OLE DB Provider for Microsoft SQL Server 2014 Microsoft SQL Server 2014 Analysis Management Objects Microsoft SQL Server Report Builder for Microsoft SQL Server 2014 Microsoft SQL Server 2014 Reporting Services Add-in for Microsoft SharePoint Reference: Pinal Dave (http://blog.sqlauthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Download, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL

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• What Should You Look for In a CRM Demo?

  - by charles.knapp

  I have helped firms evaluate software demos and delivered demos in diverse industries such as manufacturing, healthcare, life sciences, and travel (to name just a few). Here are a few suggestions. First, which vendor has the best fit for your industry? Make sure that the vendor demo staff tell you clearly throughout the demo (not just in a passing comment), what portion of each business process and screen is standard, what has been configured, what has been custom coded, and what has been provided by a partner. If you don't keep asking, what you buy may be less useful than what you saw. This will lead to added (and unbudgeted) costs and time. Second, what are the roles of the primary users? What are their top-most needs, such as exception-oriented dashboards or rapid data entry? Can you get a demo for each key role, showing how the software fits a typical workday? Have the vendor repeatedly tell you what is standard, configured, custom coded, or provided by a partner. Third, how well does the demo balance ease of use with completeness of business processes? One common approach is to hide needed fields or steps that are of low visual value. Another approach is to focus heavily on a visually appealing capability, while downplaying the fit with your key business processes. Result: despite their business acumen, demo attendees may not focus adequately on gaps in business fit So, look for complete disclosure and complete CRM. To arrange a demo from Oracle, please visit http://www.oracle.com/crm.

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• DundeeWealth Selects Oracle CRM On Demand as Core Platform

  - by andrea.mulder

  "Oracle CRM On Demand enhances our existing Oracle platform, providing an integrated solution with incredible flexibility, mobility, agility and lowered total cost of ownership," said To Anh Tran, Senior Vice President of Business Transformation and Technology at DundeeWealth Inc. "Using Oracle as a partner in the expansion of DundeeWealth's CRM processes reinforces our client-centric approach to customer service and we believe it gives us a competitive advantage. As we begin our deployment, we are confident that Oracle is with us every step of the way." Click here to read more about more about DundeeWealth's plans.

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• Unlock the Full Value of Oracle CRM On Demand

  - by charles.knapp

  Register for this live Oracle CRM On Demand Virtual Community Session! Oracle CRM On Demand delivers the most complete On Demand CRM available anywhere. But how can you ensure you are getting maximum value from the many powerful features that Oracle CRM On Demand offers? Join our interactive Oracle CRM On Demand Virtual Community Session on Tuesday, January 11, 2011 from 10.00-11 a.m. PT / 1 p.m.-2 p.m. ET to get expert advice and discuss the best ways to unlock the full potential of Oracle CRM Demand with Mike Lairson, author of 'Oracle CRM On Demand Reporting'. Book OfferSend your Oracle CRM On Demand configuration ideas before the Webcast to [email protected] and you could win a free copy of 'Oracle CRM On Demand Reporting' by Mike Lairson. Learn more and register now!

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• Unlock the Full Value of Oracle CRM On Demand

  - by ruth.donohue

  Register for this live Oracle CRM On Demand Virtual Community Session! Oracle CRM On Demand delivers the most complete On Demand CRM solution on the market. But how can you ensure you are getting maximum value from the many powerful features that Oracle CRM On Demand offers? Join our interactive Oracle CRM On Demand Virtual Community Session on Tuesday, January 11, 2011 from 10.00-11 a.m. PT / 1 p.m.-2 p.m. ET to get expert advice and discuss the best ways to unlock the full potential of Oracle CRM Demand with Mike Lairson, author of 'Oracle CRM On Demand Reporting'. Book Offer Send your Oracle CRM On Demand configuration ideas before the Webcast to [email protected] and you could win a free copy of 'Oracle CRM On Demand Reporting' by Mike Lairson. Learn more and register now!

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• CRM@Oracle Series: Showcasing Innovation with Oracle Customer Hub

  - by tony.berk

  When is having too many customers a challenge? It is not something too many people would complain about. But from a data perspective, one challenge is to keep each customer's data consistent across multiple enterprise systems such as CRM, ERP, and all of your other related applications. Buckle your seat belts, we are going a bit technical today... If you have ever tried it, you know it isn't easy. If you haven't, don't go there alone! Customer data integration projects are challenging and, depending on the environment, require sharp, innovative people to succeed. Want to hear from some guys who have done it and succeeded? Here is an interview with Dan Lanir and Afzal Asif from Oracle's Applications IT CRM Systems group on implementing Oracle Customer Hub and innovation. For more interesting discussions on innovation, check out the Oracle Innovation Showcase.

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• Learn More about Fusion CRM at the Oracle Applications Virtual Tradeshow

  - by ruth.donohue

  Sales reps spend just 22% of their time selling. The remainder is spent on administrative activities. How can you improve this ratio so that you sales reps can focus on what really matters? Join Mark Woollen, VP of CRM Product Management, at the Oracle Applications Virtual Tradeshow this Thursday, February 3rd at 10:30 AM PST / 1:30 PM EST to learn how Fusion CRM can improve sales productivity. Register now and be sure to check out Brian Dayton's blog post "What's In It For You? The Oracle Applications Virtual Tradeshow" to learn more about other sessions that may be of interest in Customer Relationship Management, Master Data Management, Enterprise Performance Management, Financials, and Human Capital Management.

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• Easy Update "Table of Contents" feature in Microsoft Word 2007 VS. Microsoft word 2010

  - by xarzu

  I am currently working on a document that was written using Microsoft Word 2007 and I am also using Microsoft Word 2007 to update the document. It is just the way of the workplace I am now in. I have noticed that the feature of adding nested headers ("subheaders" perhaps) does not work the same as I remember it did with Microsoft Word 2010. Since I am not the original author of the document, I am not sure if the table of contents was set up the right way. So my first question is: How do I see if the table of contents was set up properly in Microsoft Word 2007 to allow automatic updates whenever a subheader is added to the text. There seems to be a number of other things going on with the document that do not seem right. But maybe if we fix this problem first the other issues will dissolve or be lessened.

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• Real-Time Co-Authoring Feature now Available in Microsoft Office Web Apps

  - by Akemi Iwaya

  The lack of a collaboration feature in Microsoft’s Office Web Apps was a big disappointment for many people, but starting this week, that is no longer a problem. Microsoft has added an awesome new collaboration feature to their Office Web Apps that will help you and your co-workers be more productive than ever before no matter where you are working from now. Screenshot courtesy of the Office 365 Technology Blog. In addition to the new collaboration feature, new updates such as improved formatting controls, the ability to drag and drop cells, new picture cropping functionality, and more has been added to the Office Web Apps line-up. You can learn more about the new updates for each of the Office Web Apps and the new collaboration feature via the blog post linked below. Collaboration just got easier: Real-time co-authoring now available in Office Web Apps [via Ars Technica]     

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• Direct Links To Download Microsoft Office 2007 Products From Microsoft Download Servers

  - by Damodhar

  Downloading installers of Microsoft Office 2007 products from Microsoft Office website is not an easy task. To download any of the Microsoft Office 2007 products – you need to sign-in using Windows Live/Passport/Hotmail account, fill a big profile form and accept their terms & conditions. However even after gong through all the steps all you get is a link to download 60 day trail version installers. This is not cool! How about links that allows you to download the required installers directly from Microsoft Servers?   Here are the links to download Microsoft Office 2007 Applications & Suites directly from Microsoft download servers: Microsoft Office 2007 Product Installers Microsoft Office Home and Student 2007 Microsoft Office Standard 2007 Microsoft Office Professional 2007 Microsoft Office Small Business 2007 Microsoft Office Enterprise 2007 Microsoft Office OneNote 2007 Microsoft Office Publisher 2007 Microsoft Office Visio Professional 2007 Microsoft Office 2007 Service Packs Microsoft Office 2007 Service Pack 2 Microsoft Office 2007 Service Pack 1 Microsoft Office 2007 Viewers & Compatibility Packs Microsoft Word Viewer 2007 Microsoft PowerPoint Viewer 2007 Microsoft Excel Viewer 2007 Microsoft Visio Viewer 2007 Microsoft Office 2007 Compatibility Pack for Word, Excel, and PowerPoint File Formats CC image credit: flickr Related Posts:None FoundJoin us on Facebook to read all our stories right inside your Facebook news feed.

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• CRM at Oracle Series: Do Not Call & Do Not Email

  - by tony.berk

  Who you gonna call? Or not call! Sorry, just kidding, this isn't a movie blog! Do Not Call is an important topic for all businesses as there are government regulations that can lead to significant fines, and of course, possible damage to your brand. Oracle leverages Siebel CRM to develop an effective solution to address the Do Not Call and Email Permissible Use requirements. The application uses the Contacts functionality to manage communication preferences, which when defined, centrally synchronizes all contact records that share the same phone number and email address. Additionally, the relevant information is masked so Oracle employees cannot accidentally reach out to the contact. Therefore, the solution ensures that we are compliant with regulations, enables us to respect individuals' communication preferences and provides an audit trail of changes to their preferences. Today's CRM at Oracle slidecast discusses the requirements, highlights benefits and provides screen shots of the solution. CRM at Oracle Series: Do Not Call & Do Not Email Click here to learn more about Siebel CRM and other Oracle CRM products. Are you enjoying the CRM at Oracle Series? We are working on more topics for this year, but if there is a particular CRM area or function which you'd like to hear how Oracle implemented it internally, leave us a comment and we'll try to get it on our list.

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• Microsoft Office 2013 Issue

  - by Liz

  A few days ago I opened my microsoft office programs and discovered taht they are missing the editing icons at the top, some of them will appear if you scroll over them, but not all. Also, in PowerPoint the slides show in the side window with a red "x" I have tried to uninstall and reinstall office 2013, but I have had no luck. This issue is in every office program (excel, PP, word, access, outlook, etc). I also can't see the text when I type. Its there, I can see it when I print the document, but nothing on the screen. Does anyone have a solution for this issue??

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• Gartner Places Oracle in Leaders Quadrant for CRM Customer Service Contact Centers

  - by andrea.mulder

  Through 2013, four major initiatives will dominate overall customer service strategies: Tying together service interaction channels Integrating social CRM capabilities Analyzing the customer experience Apply business rules and knowledge in real time Gartner's Magic Quadrant for CRM Customer Service Contact Centers positions Oracle's Siebel CRM in the leaders quadrant.

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• Oracle CRM On Demand R17 and Pharma's Future

  - by charles.knapp

  By Denis Pombriant, Beagle Research, March 30 "Oracle announced Release 17 of CRM On-Demand today along with an updated vertical market version for the pharmaceutical industry. Seventeen is a lot of releases even for a SaaS company and Oracle should be proud of the milestone. The same is true of the emphasis on the pharmaceutical industry vertical. Oracle comes to the pharma CRM market with an assist from Siebel, the one time independent leader in CRM that Oracle bought a few years back. Before the acquisition Siebel and its pharma package had managed to corner about nineteen of the top twenty pharmaceutical companies. For a time in the last decade you could go from job to job as a pharma rep taking your Siebel skills with you and feel right at home. The writing on the wall now though is that pharmaceutical sales is transitioning to a SaaS model and Oracle is managing the transition for its customers. Oracle's done a good job of keeping up with changes in the industry and you have to admit that pharma sales is a different kettle of fish than almost anything else in CRM." For additional insights, read here.

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