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  • Troubleshooting Microsoft Message Queuing Issues on Microsoft Lync Server 2010

    - by John Breakwell
    This blog post sounds specific but most of the troubleshooting tips can be applied to other scenarios: Troubleshooting Microsoft Message Queuing Issues on Microsoft Lync Server 2010 Microsoft Message Queuing (MSMQ) plays an important role in the Microsoft Lync Server 2010 Monitoring/Archiving server infrastructure: in a distributed network environment, MSMQ is used to transmit data from agents located on other servers (such as Front End Servers) to Monitoring/Archiving servers. The purpose of this article is to help you discover the root cause of any MSMQ problems that you might encounter, and to provide suggested ways to fix those problems. Microsoft Lync Server is the new name for Microsoft Office Communications Server. It’s good to see a major product make use of MSMQ – there aren’t many in the public eye (Symantec’s Enterprise Vault comes to mind).

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  • How can I modify the "Picture Styles" shortcut gallery in Microsoft Office (Word and Powerpoint, specifically)?

    - by todorojo
    The Microsoft Office Ribbon has a convenient gallery of styles to apply to pictures, shown here. It functions much like the Quick Styles gallery in Word for quickly applying formatting to text. But whereas one can create a new text style and add it to the Quick Styles gallery, I haven't been able to find a way to do the same with the Picture Styles gallery. The default styles aren't what I need, and the styles I do need involve changing multiple settings, so a shortcut would be nice. Am I stuck just using the copy-paste format options?

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  • How Can You Work Smarter In Life Sciences Sales?

    - by charles.knapp
    One major reason why executives keep choosing Oracle CRM On Demand and Siebel CRM is our ongoing investments that deliver comprehensive business process support, tailored "at the factory" for specific industries. For example, life sciences sales in many cases globally follows an indirect, "influence" model, where a medical clinician uses expert working knowledge to prescribe products that are sold by independent pharmacies. Smarter, presentations to clinicians can increase sales. Oracle's life sciences CRM is built for sales reps by sales reps. We worked with representatives at 15 of the top 20 pharmaceutical firms on our latest release. Oracle helps reps work smarter from planning their day to delivering samples and rapidly presenting details to busy clinicians. Watch Piers Evans, Industry Strategy Director, show what this looks like in the day of a typical pharmaceutical sales rep. By use of this code snippet, I agree to the Brightcove Publisher T and C found at https://accounts.brightcove.com/en/terms-and-conditions/. -- This script tag will cause the Brightcove Players defined above it to be created as soon as the line is read by the browser. If you wish to have the player instantiated only after the rest of the HTML is processed and the page load is complete, remove the line. -- brightcove.createExperiences();

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  • Alternative to MS Dynamics CRM 4.0?

    - by Trondh
    hi, A customer of mine have been testing a trial of MS CRM 4.0 that I installed for them, but they concluded that it might be a bit heavy for them. I promised them to look into other CRM applications that use SQL Server as the backend and preferably has an Outlook plugin so you can do "CRM Stuff" directly from Outlook. If anyone knows about alternatives, I would appreciate it if you leave a link here!

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  • CRM Partner Community Monthly Newsletter

    - by Richard Lefebvre
    Dear CRM Partner, The Oracle EMEA CRM Partner Community Newsletter was broadcasted last Thursday to 2'000 contacts accross EMEA. If you want to be informed about Oracle Programs and Events for CRM partners by receiving this regular newsletter as well as other important communication, please register yourself to the EMEA CRM Community Pages. I look forward to welcome to our Community, Warm regards, Richard Lefebvre - EMEA CRM Partners Program Director

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  • 5 tipologie di consumatori con cui confrontarsi per rendere vincenti le proprie strategie di CRM

    - by antonella.buonagurio(at)oracle.com
    Sono 5 le tipologie di consumatori che  rappresentano 5 differenti modalità di acquisto di cui le aziende devono tenere in considerazione nella pianificazione dei propri piani strategici del 2011. Oltre al "consumatore just-in-time", già citato in un precedente articolo apparso sul Wall Street Journal a Novembre ecco le altre tipologie evidenziate da Lioe Arussy (Strativity Group). Il consumatore alla ricerca degli sconti Il consumatore diffidente Il consumatore timoroso Il consumatore fai-da-te Il consumatore indulgente Per ognuno di queste categorie viene evidenziato il modello di comportamento e il conseguente modello di acquisto. Per saperne di più 

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  • Neuberger Berman Defines CRM Strategy In Asset Management

    - by michael.seback
    Neuberger Berman Defines Front Office Strategy for the New Firm Neuberger Berman is a majority employee-owned independent asset management firm with a heritage dating back to 1939. It provides a range of investment options, wealth planning services, and advice to meet individual needs. It also offers a broad range of financial capabilities and specializes in developing innovative and customized investment solutions for institutions. ... "The Insight team's analysis was critical to helping us assess the strengths and weaknesses of our Siebel implementation. It helped us to come up with our strategic plan for using customer relationship management and business intelligence capabilities." - Roxana Feldmann, Senior Vice President Technology ...Read more.

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  • Best Practices Generating WebService Proxies for Oracle Sales Cloud (Fusion CRM)

    - by asantaga
    I've recently been building a REST Service wrapper for Oracle Sales Cloud and initially all was going well, however as soon as I added all of my Web Service proxies I started to get weird errors..  My project structure looks like this What I found out was if I only had the InteractionsService & OpportunityService WebService Proxies then all worked ok, but as soon as I added the LocationsService Proxy, I would start to see strange JAXB errors. Example of the error message Exception in thread "main" javax.xml.ws.WebServiceException: Unable to create JAXBContextat com.sun.xml.ws.model.AbstractSEIModelImpl.createJAXBContext(AbstractSEIModelImpl.java:164)at com.sun.xml.ws.model.AbstractSEIModelImpl.postProcess(AbstractSEIModelImpl.java:94)at com.sun.xml.ws.model.RuntimeModeler.buildRuntimeModel(RuntimeModeler.java:281)at com.sun.xml.ws.client.WSServiceDelegate.buildRuntimeModel(WSServiceDelegate.java:762)at weblogic.wsee.jaxws.spi.WLSProvider$ServiceDelegate.buildRuntimeModel(WLSProvider.java:982)at com.sun.xml.ws.client.WSServiceDelegate.createSEIPortInfo(WSServiceDelegate.java:746)at com.sun.xml.ws.client.WSServiceDelegate.addSEI(WSServiceDelegate.java:737)at com.sun.xml.ws.client.WSServiceDelegate.getPort(WSServiceDelegate.java:361)at weblogic.wsee.jaxws.spi.WLSProvider$ServiceDelegate.internalGetPort(WLSProvider.java:934)at weblogic.wsee.jaxws.spi.WLSProvider$ServiceDelegate$PortClientInstanceFactory.createClientInstance(WLSProvider.java:1039)...... Looking further down I see the error message is related to JAXB not being able to find an objectFactory for one of its types Caused by: java.security.PrivilegedActionException: com.sun.xml.bind.v2.runtime.IllegalAnnotationsException: 6 counts of IllegalAnnotationExceptionsThere's no ObjectFactory with an @XmlElementDecl for the element {http://xmlns.oracle.com/apps/crmCommon/activities/activitiesService/}AssigneeRsrcOrgIdthis problem is related to the following location:at protected javax.xml.bind.JAXBElement com.oracle.xmlns.apps.crmcommon.activities.activitiesservice.ActivityAssignee.assigneeRsrcOrgId at com.oracle.xmlns.apps.crmcommon.activities.activitiesservice.ActivityAssignee This is very strange... My first thoughts are that when I generated the WebService Proxy I entered the package name as "oracle.demo.pts.fusionproxy.servicename" and left the generated types as blank. This way all the generated types get put into the same package hierarchy and when deployed they get merged... Sounds resaonable and appears to work but not in this case..  To resolve this I regenerate the proxy but this time setting : Package name : To the name of my package eg. oracle.demo.pts.fusionproxy.interactionsRoot Package for Generated Types :  Package where the types will be generated to, e.g. oracle.demo.pts.fusionproxy.SalesParty.types When I ran the application now, it all works , awesome eh???? Alas no, there is a serious side effect. The problem now is that to help coding I've created a collection of helper classes , these helper classes take parameters which use some of the "generic" datatypes, like FindCriteria. e.g. This wont work any more public static FindCriteria createCustomFindCriteria(FindCriteria pFc,String pAttributes) Here lies a gremlin of a problem.. I cant use this method anymore, this is because the FindCriteria datatype is now being defined two, or more times, in the generated code for my project. If you leave the Root Package for types blank it will get generated to com.oracle.xmlns, and if you populate it then it gets generated to your custom package.. The two datatypes look the same, sound the same (and if this were a duck would sound the same), but THEY ARE NOT THE SAME... Speaking to development, they recommend you should not be entering anything in the Root Packages section, so the mystery thickens why does it work.. Well after spending sometime with some colleagues of mine in development we've identified the issue.. Alas different parts of Oracle Fusion Development have multiple schemas with the same namespace, when the WebService generator generates its classes its not seeing the other schemas properly and not generating the Object Factories correctly...  Thankfully I've found a workaround Solution Overview When generating the proxies leave the Root Package for Generated Types BLANK When you have finished generating your proxies, use the JAXB tool XJC and generate Java classes for all datatypes  Create a project within your JDeveloper11g workspace and import the java classes into this project Final bit.. within the project dependencies ensure that the JAXB/XJC generated classes are "FIRST" in the classpath Solution Details Generate the WebServices SOAP proxies When generating the proxies your generation dialog should look like this Ensure the "unwrap" parameters is selected, if it isn't then that's ok, it simply means when issuing a "get" you need to extract out the Element Generate the JAXB Classes using XJC XJC provides a command line switch called -wsdl, this (although is experimental/beta) , accepts a HTTP WSDL and will generate the relevant classes. You can put these into a single batch/shell script xjc -wsdl https://fusionservername:443/appCmmnCompInteractions/InteractionService?wsdlxjc -wsdl https://fusionservername443/opptyMgmtOpportunities/OpportunityService?wsdl Create Project in JDeveloper to store the XJC "generated" JAXB classes Within the project folder create a filesystem folder called "src" and copy the generated files into this folder. JDeveloper11g should then see the classes and display them, if it doesnt try clicking the "refresh" button In your main project ensure that the JDeveloper XJC project is selected as a dependancy and IMPORTANT make sure it is at the top of the list. This ensures that the classes are at the front of the classpath And voilà.. Hopefully you wont see any JAXB generation errors and you can use common datatypes interchangeably in your project, (e.g. FindCriteria etc)

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  • Unable to add CRM 2011's Organization service as Service Reference to VS project

    - by Scorpion
    I have problem accessing Organization Service when I try to add it as a Service Reference in Visual Studio. However, I can Access the Service in browser. I have tried to add OrganizationData service and there is no issue with that. An Error occurred while attempting to find service at 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc'. Error Details There was an error downloading 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc/_vti_bin/ListData.svc/$metadata'. The request failed with HTTP status 400: Bad Request. Metadata contains a reference that cannot be resolved: 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc'. Metadata contains a reference that cannot be resolved: 'http://xxxxxxxx/xxxxx/XRMServices/2011/Organization.svc'. If the service is defined in the current solution, try building the solution and adding the service reference again.

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  • Performing complex query with Dynamics CRM 4.0

    - by dub
    Hi, I have two custom entites, Product and ProductType, linked together in many-to-one relationship. Product has a lookup field to ProductType. I'm trying to write a query to fetch Type1 products with a price over 100, and Type2 products with a price lower than 100. Here's how I would do it in SQL : select * from Product P inner join ProductType T on T.Id = P.TypeId where (T.Code = 'Type1' and P.Price >= 100) or (T.Code = 'Type2' and P.Price < 100) I can't figure out a way to build a QueryExpression to do exactly that. I know I could do it with two queries, but I'd like to minimize roundtrips to the server. Is there a way to perform that query in only one operation ? Thanks!

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  • SaaS?CRM?????????????????????

    - by junko.ishikawa
    ????SaaS?CRM????????????Oracle CRM On Demand R17???????????????????????????????SaaS??????????????? CRM?????????SaaS??????????????????????????????????CRM???????????????????????????????????????????? ??????????????????????????????·???????????? CRM??????????????????????????????????

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  • ???????????CRM???????????????????

    - by junko.ishikawa
    ??????????????????·??????????TRILLIUM????????????????????????????SaaS?CRM?Oracle CRM On Demand?????????????????????????????????? CRM??????????????????????????????????????????????????????????????????????????????????????????????????????????????? ???????CRM?????????????????????????CRM??????????????????????????????????????????????????????????

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  • The Inside View on InsideView

    - by steve.diamond
    Call me a mooch. One of my favorite things about the Sales 2.0 conference held in San Francisco a couple of weeks ago was the venue (Four Seasons Hotel) and the food. But higher on the list was the quality of companies and people who attended. Our peer and 2.0 impresario Ken Pulverman used his trusty new Kodak Zi8 to capture a medley of elevator pitches from vendors who exhibited at the conference. We had many "FOOCROD" in attendance (Friends of Oracle CRM On Demand). And we love our friends. But we particularly liked this pitch from Tom Gwynn of InsideView, showcasing the value proposition of SalesView combined with Oracle CRM On Demand.

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  • Oracle Makes Social Services More Effective

    - by michael.seback
    By Brendan B. Read, TMCnet.com, April 5, 2010 Oracle Makes Social Services More Effective with New Oracle Social Services Suite Overworked, with too frequently heart-wrenching cases yet cash-strapped, social service agencies now have a new solution that has been expressly designed to help them accomplish more for their clients with the same resources. Oracle's Oracle Social Services Suite provides them with a complete, open and integrated platform for eligibility and case management to simplify eligibility determination increase caseworker efficiency and improve program effectiveness. The Social Services Suite also includes updated versions of Oracle's Siebel CRM Public Sector 8.2 and Oracle Policy Automation 10. Here are the Oracle Social Services Suite and Siebel CRM Public Sector 8.2 features and benefits: read the article here.

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  • Customer Centricity: It's Not Easy, But Worth It

    - by tony.berk
    Defining customer centricity is relatively easy: focusing on the customer and their experiences and interactions with your company. Implementing a customer centric strategy is not so easy. We've highlighted customers who have focused on their customers and experienced great success including SJ, the Swedish rail operator, and Vopak, the world's largest provider of conditioned storage facilities for bulk liquids. In this interview with Stuart Lennie, President, Volvo IT, North America and VP, Volvo's Global Sales to Order Solutions Unit, we get the opportunity to learn from another company that is not just talking about the customer, but actually implementing the significant strategic shifts required to become customer centric. Volvo has developed a vision, a strategy and a methodology to keep existing customers by understanding what is important to them. To see other customer success stories, visit Siebel CRM Success. Click here, to learn more about Oracle's CRM products.

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  • Microsoft releases Bing iPhone app

    As its officials have been hinting and promising for a while now, Microsoft announced it has developed a version of its Bing search app for the iPhone. The new Bing app is available on the iPhone app store as of tonight (December 15). Microsoft already offers Bing on a number of mobile phones, and has a five-year deal with Verizon to provide Bing on a number of phones available to Verizon Wireless customers. A mobile version of Bing already is available for Windows Mobile, Blackberry, BREW and Sidekick devices on Verizon. In other Bing news, Microsoft has finally hit the 10 percent market share mark with Bing, according to the November U.S. search share data from comScore. Bing’s growth is continuing to come at the expense of Yahoo, not Google. Update: To those wondering why Microsoft would deliver a version of Continue... span.fullpost {display:none;}

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  • Dyanmic crm onSave change the value

    - by jk
    Hi I got one assignment on Dynamic CRM 4. We have one custome entity and it has one attribute called 'Issue Number' this attributes value generated by Plug-in when it save. When form will created meaning onLoad it will display blank value(text box is empty). But now we want to check that number is existing then concate with some random number. For that I wrote following javascript. if((event.Mode == 1) || (event.Mode == 2) ) { var varIssueNumber = crmForm.all.new_issueNumber.DataValue; alert(varIssueNumber); } but it is giving 'null'. Can anybody please let me know how can I get the value of text field? thanks in advance

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  • Découvrir la nouvelle génération CRM ? Connectez-vous au Customer Concepts TV le 24 april 2012

    - by Kinoa
    Accélérer votre stratégie commerciale  Les entreprises doivent repenser leurs processus de vente, optimiser leur performance, augmenter la productivité des équipes et se concentrer sur les opportunités à plus fort potentiel. Danny Rippon, Oracle CRM Solutions Sales Development Director, souhaite partager avec vous la stratégie gagnante dans cette video : la nouvelle génération de CRM. Vous y trouverez des conseils avisés pour tirer au maximum profit de votre CRM. Rejoignez-nous sur Customer Concepts TV ! Pour en savoir plus, visionnez cette video :

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  • SQLAuthority News – Top 5 Latest Microsoft Certifications of 2013 – Guest Post

    - by Pinal Dave
    With the IT job market getting more and more competent by the day, certifications are a must for anyone who wishes to get a strong foothold in the industry. Microsoft community comes up with regular updates and enhancements in its existing products to keep up with the rapidly evolving requirements of the ICT industry. We bring you a list of five latest Microsoft certifications that you must consider acquiring this year. MCSE: SharePoint Learn all about Windows Server 2012 and Microsoft SharePoint 2013, which brings an advanced set of features to the fore in this latest version. It introduces new capabilities for business intelligence, social media, branding, search, identity management, mobile device among other features. Enjoy a great user experience with sharing and collaboration in community forum, within a pixel-perfect SharePoint website. Data connectivity and business intelligence tools allow users to process and access data, analyze reports, share and collaborate with each other more conveniently. Microsoft Specialist: Microsoft Project 2013 The only project management system that works seamlessly with other applications and cloud solutions of Microsoft, MS Project 2013 offers more than what meets the eye.  It provides for easier management and monitoring of projects so that users can ensure timely delivery while improving the productivity significantly. So keep all your projects on track and collaborate with your team like never before with this enhanced release! This one’s a must for all project managers. MCSE Messaging Another one of Microsoft gems is its messaging environment which has also launched the latest release Microsoft Exchange Server 2013. Messaging administrators can take up this training and validate their expertise in Unified Messaging, Exchange Online, PowerShell and Virtualization strategies, through MCSE Messaging certification in Exchange Server. If you wish to enhance productivity and data security of your organization while being flexible and extremely efficient, this is the right certification for you. MCSE Communication An enterprise can function optimally on the strength of its information flow and communication systems. With Lync Server 2013, you can introduce a whole new world of unified communications which consists of audio/video conferencing, dial-in, Persistent Chat, instant chat, and EDGE services in your organization. Utilize IT to serve and support business objectives by mastering this UC technology with this latest MCSE Communication course on using Microsoft Lync Server 2013. MCSE: SQL Server 2012 BI Platform The decision making process is largely influenced by underlying enterprise information used by the management for business intelligence. Therefore, a robust business intelligence platform that anchors enterprise IT and transform it to operational efficiencies is the need of the hour. SQL Server 2012 BI Platform certification helps professionals implement, manage and maintain a BI database infrastructure effectively. IT professionals with BI skills are highly sought after these days. MCSD: Windows Store Apps A Microsoft Certified Solutions Developer certification in Windows Store Apps validates your potential in designing interactive apps. Learn The Essentials of Developing Windows Store Apps using HTML5 and JavaScript and establish yourself as an ace developer capable of creating fast and fluid Metro style apps for Windows 8 that are accessible on a variety of devices. You can also go ahead and Learn Essentials of Developing Windows Store Apps using C# mode if you’re already familiar and working with C# programming language. Hence the developers are free to choose their own favorite development stream which opens doors for them to get ready for the latest and exciting application development platform called Windows store apps. Software developers with these skills are in great demand in the industry today. In order to continue being competitive in your respective fields, it is imperative that IT personnel update their knowledge on a regular basis. Certifications are a means to achieve this goal. Not considered to be an optional pre-requisite anymore, major IT certifications such as these are now essential to stay afloat in a cut-throat industry where technologies change on a daily basis. This blog is written by Aruneet Anand of Koenig Solutions. Koenig Solutions does training for all of the above courses. For more information, visit the website. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, T SQL, Technology Tagged: Microsoft Certifications

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  • SanjayP&rsquo;s venture after Microsoft involves no Microsoft

    - by eddraper
    When I was at Microsoft, I always found Sanjay Parthasarathy to be a bright and passionate leader.  While he was a bit disconnected at times with what was really going on out in the trenches, I always thought he was true believer in what we in Developer Platform and Evangelism (DPE) were doing.  He got it.  He had started DPE and kicked a lot of doors down up in Redmond to make it happen.  Back in the early 2000s, battles over platform choices at large customers was trench warfare… bayonets and hand grenades at the P-Code level.  This model was not at all suited to Microsoft’s org structure at the time.  While there were plenty of people fully able to have competitive conversations around Windows Server, or AD, or Exchange, or the desktop, there weren’t many that could have deep technical conversations around Java vs .NET and the platform “stack” as a cohesive, unified unit of value.  This task fell to DPE. Sanjay ended up leaving Microsoft a number of months before me in 2009 and I remember thinking these exact words: “holy shit, SanjayP left Microsoft.”  When SanjayP left DPE years before that,  Sheila Gulati had stepped into his shoes and I thought we where starting to miss a beat.  Sheila had built an amazing business at Microsoft India, but I don’t recall being inspired by her as a leader.  SanjayP’s talks felt like the opening scene of “Patton” with George C. Scott pacing in front of the American flag.  Sheila was a voice on a con-call.  When she moved on in 2007, Walid Abu-Hadba was given the reigns.  Personally, I don’t ever recall even seeing his face.  I think I might recall hearing his voice on some con-calls, but for all intents and purposes he was invisible to me.  Perhaps this was the beginning of my carelessness around seeking “visibility.” Fast forward to Build 2011.  First off, we have no PDC – we have Build.  Microsoft had made an 11 year investment by this time in building an organization to make its technology relevant to developers.  One would think such an org would be in the driver’s seat of such an event, but we see Windows product group people on the podiums.  Watching, I could see the messaging unfold… but no story.  It was like the old days.  Demos and PowerPoints by team members building the tech, and in many cases VPs.  The ensuing confusion is almost legendary now.  Windows 8 was, and is, a pretty big deal… but who is telling the story – not just features and benefits, but the story around how it all fits together. Having been out of Microsoft for two years now, and looking in, I can only conclude that the “DPE of old” has at best been emasculated, and at worst been completely marginalized by internal politics, or perhaps the eternal march of the corporate entropy generator that resides at all large companies.  I don’t think this is a good thing for anyone. And now, back to Sanjay who is the father of Microsoft DPE… I noticed that he has moved back to India and is doing start-up work.  His current company Indix looks to be doing some interesting things with “big data” and here’s their stack: Nary a trace of anything Microsoft.  What could account for this?  I wonder….  Better availability of labor and expertise in India for this stack?  Donno, but even in India, leet R and Hadoop skills have to be hard to find. Technical superiority?  This, I sincerely doubt. This stack, with SanjayP’s name as CEO leaves me with an unsettling feeling.  If he did believe, he no longer does.  One doesn’t place bets with real money on things they don’t believe in.  Perhaps he never did believe, and was a corporate creature seeking to find a niche for himself after which he manipulated me and others.  Or perhaps… anger… be it passive aggression or an outright “in your face F*** you” to his former masters. I guess in the end, only he knows the true reason… But I have my theory...

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  • Microsoft and jQuery

    - by Rick Strahl
    The jQuery JavaScript library has been steadily getting more popular and with recent developments from Microsoft, jQuery is also getting ever more exposure on the ASP.NET platform including now directly from Microsoft. jQuery is a light weight, open source DOM manipulation library for JavaScript that has changed how many developers think about JavaScript. You can download it and find more information on jQuery on www.jquery.com. For me jQuery has had a huge impact on how I develop Web applications and was probably the main reason I went from dreading to do JavaScript development to actually looking forward to implementing client side JavaScript functionality. It has also had a profound impact on my JavaScript skill level for me by seeing how the library accomplishes things (and often reviewing the terse but excellent source code). jQuery made an uncomfortable development platform (JavaScript + DOM) a joy to work on. Although jQuery is by no means the only JavaScript library out there, its ease of use, small size, huge community of plug-ins and pure usefulness has made it easily the most popular JavaScript library available today. As a long time jQuery user, I’ve been excited to see the developments from Microsoft that are bringing jQuery to more ASP.NET developers and providing more integration with jQuery for ASP.NET’s core features rather than relying on the ASP.NET AJAX library. Microsoft and jQuery – making Friends jQuery is an open source project but in the last couple of years Microsoft has really thrown its weight behind supporting this open source library as a supported component on the Microsoft platform. When I say supported I literally mean supported: Microsoft now offers actual tech support for jQuery as part of their Product Support Services (PSS) as jQuery integration has become part of several of the ASP.NET toolkits and ships in several of the default Web project templates in Visual Studio 2010. The ASP.NET MVC 3 framework (still in Beta) also uses jQuery for a variety of client side support features including client side validation and we can look forward toward more integration of client side functionality via jQuery in both MVC and WebForms in the future. In other words jQuery is becoming an optional but included component of the ASP.NET platform. PSS support means that support staff will answer jQuery related support questions as part of any support incidents related to ASP.NET which provides some piece of mind to some corporate development shops that require end to end support from Microsoft. In addition to including jQuery and supporting it, Microsoft has also been getting involved in providing development resources for extending jQuery’s functionality via plug-ins. Microsoft’s last version of the Microsoft Ajax Library – which is the successor to the native ASP.NET AJAX Library – included some really cool functionality for client templates, databinding and localization. As it turns out Microsoft has rebuilt most of that functionality using jQuery as the base API and provided jQuery plug-ins of these components. Very recently these three plug-ins were submitted and have been approved for inclusion in the official jQuery plug-in repository and been taken over by the jQuery team for further improvements and maintenance. Even more surprising: The jQuery-templates component has actually been approved for inclusion in the next major update of the jQuery core in jQuery V1.5, which means it will become a native feature that doesn’t require additional script files to be loaded. Imagine this – an open source contribution from Microsoft that has been accepted into a major open source project for a core feature improvement. Microsoft has come a long way indeed! What the Microsoft Involvement with jQuery means to you For Microsoft jQuery support is a strategic decision that affects their direction in client side development, but nothing stopped you from using jQuery in your applications prior to Microsoft’s official backing and in fact a large chunk of developers did so readily prior to Microsoft’s announcement. Official support from Microsoft brings a few benefits to developers however. jQuery support in Visual Studio 2010 means built-in support for jQuery IntelliSense, automatically added jQuery scripts in many projects types and a common base for client side functionality that actually uses what most developers are already using. If you have already been using jQuery and were worried about straying from the Microsoft line and their internal Microsoft Ajax Library – worry no more. With official support and the change in direction towards jQuery Microsoft is now following along what most in the ASP.NET community had already been doing by using jQuery, which is likely the reason for Microsoft’s shift in direction in the first place. ASP.NET AJAX and the Microsoft AJAX Library weren’t bad technology – there was tons of useful functionality buried in these libraries. However, these libraries never got off the ground, mainly because early incarnations were squarely aimed at control/component developers rather than application developers. For all the functionality that these controls provided for control developers they lacked in useful and easily usable application developer functionality that was easily accessible in day to day client side development. The result was that even though Microsoft shipped support for these tools in the box (in .NET 3.5 and 4.0), other than for the internal support in ASP.NET for things like the UpdatePanel and the ASP.NET AJAX Control Toolkit as well as some third party vendors, the Microsoft client libraries were largely ignored by the developer community opening the door for other client side solutions. Microsoft seems to be acknowledging developer choice in this case: Many more developers were going down the jQuery path rather than using the Microsoft built libraries and there seems to be little sense in continuing development of a technology that largely goes unused by the majority of developers. Kudos for Microsoft for recognizing this and gracefully changing directions. Note that even though there will be no further development in the Microsoft client libraries they will continue to be supported so if you’re using them in your applications there’s no reason to start running for the exit in a panic and start re-writing everything with jQuery. Although that might be a reasonable choice in some cases, jQuery and the Microsoft libraries work well side by side so that you can leave existing solutions untouched even as you enhance them with jQuery. The Microsoft jQuery Plug-ins – Solid Core Features One of the most interesting developments in Microsoft’s embracing of jQuery is that Microsoft has started contributing to jQuery via standard mechanism set for jQuery developers: By submitting plug-ins. Microsoft took some of the nicest new features of the unpublished Microsoft Ajax Client Library and re-wrote these components for jQuery and then submitted them as plug-ins to the jQuery plug-in repository. Accepted plug-ins get taken over by the jQuery team and that’s exactly what happened with the three plug-ins submitted by Microsoft with the templating plug-in even getting slated to be published as part of the jQuery core in the next major release (1.5). The following plug-ins are provided by Microsoft: jQuery Templates – a client side template rendering engine jQuery Data Link – a client side databinder that can synchronize changes without code jQuery Globalization – provides formatting and conversion features for dates and numbers The first two are ports of functionality that was slated for the Microsoft Ajax Library while functionality for the globalization library provides functionality that was already found in the original ASP.NET AJAX library. To me all three plug-ins address a pressing need in client side applications and provide functionality I’ve previously used in other incarnations, but with more complete implementations. Let’s take a close look at these plug-ins. jQuery Templates http://api.jquery.com/category/plugins/templates/ Client side templating is a key component for building rich JavaScript applications in the browser. Templating on the client lets you avoid from manually creating markup by creating DOM nodes and injecting them individually into the document via code. Rather you can create markup templates – similar to the way you create classic ASP server markup – and merge data into these templates to render HTML which you can then inject into the document or replace existing content with. Output from templates are rendered as a jQuery matched set and can then be easily inserted into the document as needed. Templating is key to minimize client side code and reduce repeated code for rendering logic. Instead a single template can be used in many places for updating and adding content to existing pages. Further if you build pure AJAX interfaces that rely entirely on client rendering of the initial page content, templates allow you to a use a single markup template to handle all rendering of each specific HTML section/element. I’ve used a number of different client rendering template engines with jQuery in the past including jTemplates (a PHP style templating engine) and a modified version of John Resig’s MicroTemplating engine which I built into my own set of libraries because it’s such a commonly used feature in my client side applications. jQuery templates adds a much richer templating model that allows for sub-templates and access to the data items. Like John Resig’s original Micro Template engine, the core basics of the templating engine create JavaScript code which means that templates can include JavaScript code. To give you a basic idea of how templates work imagine I have an application that downloads a set of stock quotes based on a symbol list then displays them in the document. To do this you can create an ‘item’ template that describes how each of the quotes is renderd as a template inside of the document: <script id="stockTemplate" type="text/x-jquery-tmpl"> <div id="divStockQuote" class="errordisplay" style="width: 500px;"> <div class="label">Company:</div><div><b>${Company}(${Symbol})</b></div> <div class="label">Last Price:</div><div>${LastPrice}</div> <div class="label">Net Change:</div><div> {{if NetChange > 0}} <b style="color:green" >${NetChange}</b> {{else}} <b style="color:red" >${NetChange}</b> {{/if}} </div> <div class="label">Last Update:</div><div>${LastQuoteTimeString}</div> </div> </script> The ‘template’ is little more than HTML with some markup expressions inside of it that define the template language. Notice the embedded ${} expressions which reference data from the quote objects returned from an AJAX call on the server. You can embed any JavaScript or value expression in these template expressions. There are also a number of structural commands like {{if}} and {{each}} that provide for rudimentary logic inside of your templates as well as commands ({{tmpl}} and {{wrap}}) for nesting templates. You can find more about the full set of markup expressions available in the documentation. To load up this data you can use code like the following: <script type="text/javascript"> //var Proxy = new ServiceProxy("../PageMethods/PageMethodsService.asmx/"); $(document).ready(function () { $("#btnGetQuotes").click(GetQuotes); }); function GetQuotes() { var symbols = $("#txtSymbols").val().split(","); $.ajax({ url: "../PageMethods/PageMethodsService.asmx/GetStockQuotes", data: JSON.stringify({ symbols: symbols }), // parameter map type: "POST", // data has to be POSTed contentType: "application/json", timeout: 10000, dataType: "json", success: function (result) { var quotes = result.d; var jEl = $("#stockTemplate").tmpl(quotes); $("#quoteDisplay").empty().append(jEl); }, error: function (xhr, status) { alert(status + "\r\n" + xhr.responseText); } }); }; </script> In this case an ASMX AJAX service is called to retrieve the stock quotes. The service returns an array of quote objects. The result is returned as an object with the .d property (in Microsoft service style) that returns the actual array of quotes. The template is applied with: var jEl = $("#stockTemplate").tmpl(quotes); which selects the template script tag and uses the .tmpl() function to apply the data to it. The result is a jQuery matched set of elements that can then be appended to the quote display element in the page. The template is merged against an array in this example. When the result is an array the template is automatically applied to each each array item. If you pass a single data item – like say a stock quote – the template works exactly the same way but is applied only once. Templates also have access to a $data item which provides the current data item and information about the tempalte that is currently executing. This makes it possible to keep context within the context of the template itself and also to pass context from a parent template to a child template which is very powerful. Templates can be evaluated by using the template selector and calling the .tmpl() function on the jQuery matched set as shown above or you can use the static $.tmpl() function to provide a template as a string. This allows you to dynamically create templates in code or – more likely – to load templates from the server via AJAX calls. In short there are options The above shows off some of the basics, but there’s much for functionality available in the template engine. Check the documentation link for more information and links to additional examples. The plug-in download also comes with a number of examples that demonstrate functionality. jQuery templates will become a native component in jQuery Core 1.5, so it’s definitely worthwhile checking out the engine today and get familiar with this interface. As much as I’m stoked about templating becoming part of the jQuery core because it’s such an integral part of many applications, there are also a couple shortcomings in the current incarnation: Lack of Error Handling Currently if you embed an expression that is invalid it’s simply not rendered. There’s no error rendered into the template nor do the various  template functions throw errors which leaves finding of bugs as a runtime exercise. I would like some mechanism – optional if possible – to be able to get error info of what is failing in a template when it’s rendered. No String Output Templates are always rendered into a jQuery matched set and there’s no way that I can see to directly render to a string. String output can be useful for debugging as well as opening up templating for creating non-HTML string output. Limited JavaScript Access Unlike John Resig’s original MicroTemplating Engine which was entirely based on JavaScript code generation these templates are limited to a few structured commands that can ‘execute’. There’s no code execution inside of script code which means you’re limited to calling expressions available in global objects or the data item passed in. This may or may not be a big deal depending on the complexity of your template logic. Error handling has been discussed quite a bit and it’s likely there will be some solution to that particualar issue by the time jQuery templates ship. The others are relatively minor issues but something to think about anyway. jQuery Data Link http://api.jquery.com/category/plugins/data-link/ jQuery Data Link provides the ability to do two-way data binding between input controls and an underlying object’s properties. The typical scenario is linking a textbox to a property of an object and have the object updated when the text in the textbox is changed and have the textbox change when the value in the object or the entire object changes. The plug-in also supports converter functions that can be applied to provide the conversion logic from string to some other value typically necessary for mapping things like textbox string input to say a number property and potentially applying additional formatting and calculations. In theory this sounds great, however in reality this plug-in has some serious usability issues. Using the plug-in you can do things like the following to bind data: person = { firstName: "rick", lastName: "strahl"}; $(document).ready( function() { // provide for two-way linking of inputs $("form").link(person); // bind to non-input elements explicitly $("#objFirst").link(person, { firstName: { name: "objFirst", convertBack: function (value, source, target) { $(target).text(value); } } }); $("#objLast").link(person, { lastName: { name: "objLast", convertBack: function (value, source, target) { $(target).text(value); } } }); }); This code hooks up two-way linking between a couple of textboxes on the page and the person object. The first line in the .ready() handler provides mapping of object to form field with the same field names as properties on the object. Note that .link() does NOT bind items into the textboxes when you call .link() – changes are mapped only when values change and you move out of the field. Strike one. The two following commands allow manual binding of values to specific DOM elements which is effectively a one-way bind. You specify the object and a then an explicit mapping where name is an ID in the document. The converter is required to explicitly assign the value to the element. Strike two. You can also detect changes to the underlying object and cause updates to the input elements bound. Unfortunately the syntax to do this is not very natural as you have to rely on the jQuery data object. To update an object’s properties and get change notification looks like this: function updateFirstName() { $(person).data("firstName", person.firstName + " (code updated)"); } This works fine in causing any linked fields to be updated. In the bindings above both the firstName input field and objFirst DOM element gets updated. But the syntax requires you to use a jQuery .data() call for each property change to ensure that the changes are tracked properly. Really? Sure you’re binding through multiple layers of abstraction now but how is that better than just manually assigning values? The code savings (if any) are going to be minimal. As much as I would like to have a WPF/Silverlight/Observable-like binding mechanism in client script, this plug-in doesn’t help much towards that goal in its current incarnation. While you can bind values, the ‘binder’ is too limited to be really useful. If initial values can’t be assigned from the mappings you’re going to end up duplicating work loading the data using some other mechanism. There’s no easy way to re-bind data with a different object altogether since updates trigger only through the .data members. Finally, any non-input elements have to be bound via code that’s fairly verbose and frankly may be more voluminous than what you might write by hand for manual binding and unbinding. Two way binding can be very useful but it has to be easy and most importantly natural. If it’s more work to hook up a binding than writing a couple of lines to do binding/unbinding this sort of thing helps very little in most scenarios. In talking to some of the developers the feature set for Data Link is not complete and they are still soliciting input for features and functionality. If you have ideas on how you want this feature to be more useful get involved and post your recommendations. As it stands, it looks to me like this component needs a lot of love to become useful. For this component to really provide value, bindings need to be able to be refreshed easily and work at the object level, not just the property level. It seems to me we would be much better served by a model binder object that can perform these binding/unbinding tasks in bulk rather than a tool where each link has to be mapped first. I also find the choice of creating a jQuery plug-in questionable – it seems a standalone object – albeit one that relies on the jQuery library – would provide a more intuitive interface than the current forcing of options onto a plug-in style interface. Out of the three Microsoft created components this is by far the least useful and least polished implementation at this point. jQuery Globalization http://github.com/jquery/jquery-global Globalization in JavaScript applications often gets short shrift and part of the reason for this is that natively in JavaScript there’s little support for formatting and parsing of numbers and dates. There are a number of JavaScript libraries out there that provide some support for globalization, but most are limited to a particular portion of globalization. As .NET developers we’re fairly spoiled by the richness of APIs provided in the framework and when dealing with client development one really notices the lack of these features. While you may not necessarily need to localize your application the globalization plug-in also helps with some basic tasks for non-localized applications: Dealing with formatting and parsing of dates and time values. Dates in particular are problematic in JavaScript as there are no formatters whatsoever except the .toString() method which outputs a verbose and next to useless long string. With the globalization plug-in you get a good chunk of the formatting and parsing functionality that the .NET framework provides on the server. You can write code like the following for example to format numbers and dates: var date = new Date(); var output = $.format(date, "MMM. dd, yy") + "\r\n" + $.format(date, "d") + "\r\n" + // 10/25/2010 $.format(1222.32213, "N2") + "\r\n" + $.format(1222.33, "c") + "\r\n"; alert(output); This becomes even more useful if you combine it with templates which can also include any JavaScript expressions. Assuming the globalization plug-in is loaded you can create template expressions that use the $.format function. Here’s the template I used earlier for the stock quote again with a couple of formats applied: <script id="stockTemplate" type="text/x-jquery-tmpl"> <div id="divStockQuote" class="errordisplay" style="width: 500px;"> <div class="label">Company:</div><div><b>${Company}(${Symbol})</b></div> <div class="label">Last Price:</div> <div>${$.format(LastPrice,"N2")}</div> <div class="label">Net Change:</div><div> {{if NetChange > 0}} <b style="color:green" >${NetChange}</b> {{else}} <b style="color:red" >${NetChange}</b> {{/if}} </div> <div class="label">Last Update:</div> <div>${$.format(LastQuoteTime,"MMM dd, yyyy")}</div> </div> </script> There are also parsing methods that can parse dates and numbers from strings into numbers easily: alert($.parseDate("25.10.2010")); alert($.parseInt("12.222")); // de-DE uses . for thousands separators As you can see culture specific options are taken into account when parsing. The globalization plugin provides rich support for a variety of locales: Get a list of all available cultures Query cultures for culture items (like currency symbol, separators etc.) Localized string names for all calendar related items (days of week, months) Generated off of .NET’s supported locales In short you get much of the same functionality that you already might be using in .NET on the server side. The plugin includes a huge number of locales and an Globalization.all.min.js file that contains the text defaults for each of these locales as well as small locale specific script files that define each of the locale specific settings. It’s highly recommended that you NOT use the huge globalization file that includes all locales, but rather add script references to only those languages you explicitly care about. Overall this plug-in is a welcome helper. Even if you use it with a single locale (like en-US) and do no other localization, you’ll gain solid support for number and date formatting which is a vital feature of many applications. Changes for Microsoft It’s good to see Microsoft coming out of its shell and away from the ‘not-built-here’ mentality that has been so pervasive in the past. It’s especially good to see it applied to jQuery – a technology that has stood in drastic contrast to Microsoft’s own internal efforts in terms of design, usage model and… popularity. It’s great to see that Microsoft is paying attention to what customers prefer to use and supporting the customer sentiment – even if it meant drastically changing course of policy and moving into a more open and sharing environment in the process. The additional jQuery support that has been introduced in the last two years certainly has made lives easier for many developers on the ASP.NET platform. It’s also nice to see Microsoft submitting proposals through the standard jQuery process of plug-ins and getting accepted for various very useful projects. Certainly the jQuery Templates plug-in is going to be very useful to many especially since it will be baked into the jQuery core in jQuery 1.5. I hope we see more of this type of involvement from Microsoft in the future. Kudos!© Rick Strahl, West Wind Technologies, 2005-2010Posted in jQuery  ASP.NET  

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  • What Gets Measured Gets Managed

    - by steve.diamond
    OK, so if I were to claim credit for inventing that expression, I guess I could share the mantle with Al Gore, creator of the Internet. But here's the point: How many of us acquire CRM systems without specifically benchmarking several key performance indicators across sales, marketing and service BEFORE and AFTER deployment of said system? Yes, this may sound obvious and it might provoke the, "Well of course, Diamond!" response, but is YOUR company doing this? Can you define in quantitative terms the delta across multiple parameters? I just trolled the Web site of one of my favorite sales consultancy firms, The Alexander Group. Right on their home page is a brief appeal citing the importance of benchmarking. The corresponding landing page states, "The fact that hundreds of sales executives now track how their sales forces spend time means they attach great value to understanding how much time sellers actually devote to selling." The opportunity is to extend this conversation to benchmarking the success that companies derive from the investment they make in CRM systems, i.e., to the automation side of the equation. To a certain extent, the 'game' is analogous to achieving optimal physical fitness. One may never quite get there, but beyond the 95% threshold of "excellence," she/he may be entering the realm of splitting infinitives. But at the very start, and to quote verbiage from the aforementioned Alexander Group Web page, what gets measured gets managed. And getting to that 95% level along several key indicators would be a high quality problem indeed, don't you think? Yes, this could be a "That's so 90's" conversation, but is it really?

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  • How Can You Get More Productive In Life Sciences Sales?

    - by charles.knapp
    Only half of all doctors will meet with pharmaceutical sales reps, and that percentage continues to decrease. Furthermore, when reps are granted an opportunity to share information, the average interaction is only about a minute and a half. Concurrently, call quotas continue to increase. What does this matter? Sales reps need to spend less time on traditional planning and after-call reporting, more time making calls, and make more productive use of short presentation times. Fortunately for sales reps, Oracle offers the first life sciences CRM that is designed to double sales time and halve reporting time. In particular, our new Life Sciences Edition Offline Client is designed so that you can actually turn the screen around, so that your CRM is useful for presentations and not just reporting, whether you are connected to cloud or working offline such as in restricted clinical environments. Watch Piers Evans, Industry Strategy Director, show what this looks like in the day of a typical pharmaceutical sales representative. By use of this code snippet, I agree to the Brightcove Publisher T and C found at https://accounts.brightcove.com/en/terms-and-conditions/. -- This script tag will cause the Brightcove Players defined above it to be created as soon as the line is read by the browser. If you wish to have the player instantiated only after the rest of the HTML is processed and the page load is complete, remove the line. -- brightcove.createExperiences();

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  • Sorry. Not Much Happened Today!

    - by steve.diamond
    And THAT blog headline is dedicated to Seth Godin, who recently wrote that unlike its print brethren, digital media outlets aren't burdened with having to make their articles long enough to match the number of surrounding ad pages. He states that just because you CAN write more doesn't mean you SHOULD. Well, you don't have to tell me that twice. So to continue my rambling entry today, I'd suggest you read this post by Donal Daly on 10 steps to intelligent Social CRM for Sales. No seriously, read it. It's almost like a Groundswell Cliff Notes for sales people. I particularly love his third point. Of course I haven't "gotten" it yet, but I've got a whole life time, for crying out loud. Seriously, this is a great read and a fast one. And finally, in the department of longer reads, a thanks and shout out to Paul Greenberg for mentioning Oracle's new iPad app for Siebel CRM in his ZDNet blog. Hey, I warned you...not much happened today. Per se!

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