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  • Create Shortened goo.gl URLs in Your Favorite Browser

    - by Asian Angel
    Now that the new goo.gl URL shortening service has been active for a bit you may be wanting to add it to your favorite non Internet Explorer/Firefox browser. See how easy it is to enjoy that goo.gl URL shortening goodness with the “goo.gl with prompt for copying Bookmarklet”. goo.gl with Prompt for Copying Bookmarklet In Action To add the bookmarklet to your browser simply drag it to your “Bookmarks Toolbar” and get ready to start creating those shortened URLs. For our example we chose one of the wonderful malware removal articles here at the site. All that you will need to do is click on the bookmarklet to create your shortened URL. The wonderful thing about this bookmarklet is the small pop-up window that provides an easy way for you to copy the shortened URL. You can see the “Context Menu” for the small window here…definitely nice. Once you have copied your new URL you can close the window by clicking on “OK” or pressing “Enter”. Now you are ready to use your new shortened goo.gl URL wherever you like or need to. Conclusion If you have been wanting to add goo.gl URL shortening power to your favorite browser then this is the perfect bookmarklet to have. Links Add the goo.gl with Prompt for Copying Bookmarklet to Your Favorite Browser Similar Articles Productive Geek Tips See Where Shortened URLs “Link To” in Your Favorite BrowserVerify the Destinations of Shortened URLs the Easy WayA Quick Look at URL Shortening Services & ExtensionsCreate Shortened goo.gl URLs in Google Chrome the Easy WayText-Only URL Quick-Fix for Firefox TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Open Multiple Links At One Go NachoFoto Searches Images in Real-time Office 2010 Product Guides Google Maps Place marks – Pizza, Guns or Strip Clubs Monitor Applications With Kiwi LocPDF is a Visual PDF Search Tool

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  • Bunny Inc. – Episode 1. Mr. CIO meets Mr. Executive Manager

    - by kellsey.ruppel(at)oracle.com
    To make accurate and timely business decisions, executive managers are constantly in need of valuable information that is often hidden in old-style traditional systems. What can Mr. CIO come up with to help make Mr. Executive Manager's job easier at Bunny Inc.? Take a look and discover how you too can make informed business decisions by combining back-office systems with social media. Bunny Inc. -- Episode 1. Mr. CIO meets Mr. Executive ManagerTechnorati Tags: UXP, collaboration, enterprise 2.0, modern user experience, oracle, portals, webcenter, e20bunnies

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  • Mr Flibble: As Seen Through a Lens, Darkly

    - by Phil Factor
    One of the rewarding things about getting involved with Simple-Talk has been in meeting and working with some pretty daunting talents. I’d like to say that Dom Reed’s talents are at the end of the visible spectrum, but then there is Richard, who pops up on national radio occasionally, presenting intellectual programs, Andrew, master of the ukulele, with his pioneering local history work, and Tony with marathon running and his past as a university lecturer. However, Dom, who is Red Gate’s head of creative design and who did the preliminary design work for Simple-Talk, has taken the art photography to an extreme that was impossible before Photoshop. He’s not the first person to take a photograph of himself every day for two years, but he is definitely the first to weave the results into a frightening narrative that veers from comedy to pathos, using all the arts of Photoshop to create a fictional character, Mr Flibble.   Have a look at some of the Flickr pages. Uncle Spike The B-Men – Woolverine The 2011 BoyZ iN Sink reunion tour turned out to be their last Error 404 – Flibble not found Mr Flibble is not a normal type of alter-ego. We generally prefer to choose bronze age warriors of impossibly magnificent physique and stamina; superheroes who bestride the world, scorning the forces of evil and anarchy in a series noble and righteous quests. Not so Dom, whose Mr Flibble is vulnerable, and laid low by an addiction to toxic substances. His work has gained an international cult following and is used as course material by several courses in photography. Although his work was for a while ignored by the more conventional world of ‘art’ photography they became famous through the internet. His photos have received well over a million views on Flickr. It was definitely time to turn this work into a book, because the whole sequence of images has its maximum effect when seen in sequence. He has a Kickstarter project page, one of the first following the recent UK launch of the crowdfunding platform. The publication of the book should be a major event and the £45 I shall divvy up will be one of the securest investments I shall ever make. The local news in Cambridge picked up on the project and I can quote from the report by the excellent Cabume website , the source of Tech news from the ‘Cambridge cluster’ Put really simply Mr Flibble likes to dress up and take pictures of himself. One of the benefits of a split personality, however is that Mr Flibble is supported in his endeavour by Reed’s top notch photography skills, supreme mastery of Photoshop and unflinching dedication to the cause. The duo have collaborated to take a picture every day for the past 730-plus days. It is not a big surprise that neither Mr Flibble nor Reed watches any TV: In addition to his full-time role at Cambridge software house,Red Gate Software as head of creativity and the two to five hours a day he spends taking the Mr Flibble shots, Reed also helps organise the . And now Reed is using Kickstarter to see if the world is ready for a Mr Flibble coffee table book. Judging by the early response it is. At the time of writing, just a few days after it went live, ‘I Drink Lead Paint: An absurd photography book by Mr Flibble’ had raised £1,545 of the £10,000 target it needs to raise by the Friday 30 November deadline from 37 backers. Following the standard Kickstarter template, Reed is offering a series of rewards based on the amount pledged, ranging from a Mr Flibble desktop wallpaper for pledges of £5 or more to a signed copy of the book for pledges of £45 or more, right up to a starring role in the book for £1,500. Mr Flibble is unquestionably one of the more deranged Kickstarter hopefuls, but don’t think for a second that he doesn’t have a firm grasp on the challenges he faces on the road to immortalisation on 150 gsm stock. Under the section ‘risks and challenges’ on his Kickstarter page his statement begins: “An angry horde of telepathic iguanas discover the world’s last remaining stock of vintage lead paint and hold me to ransom. Gosh how I love to guzzle lead paint. Anyway… faced with such brazen bravado, I cower at the thought of taking on their combined might and die a sad and lonely Flibble deprived of my one and only true liquid love.” At which point, Reed manages to wrestle away the keyboard, giving him the opportunity to present slightly more cogent analysis of the obstacles the project must still overcome. We asked Reed a few questions about Mr Flibble’s Kickstarter adventure and felt that his responses were worth publishing in full: Firstly, how did you manage it – holding down a full time job and also conceiving and executing these ideas on a daily basis? I employed a small team of ferocious gerbils to feed me ideas on a daily basis. Whilst most of their ideas were incomprehensibly rubbish and usually revolved around food, just occasionally they’d give me an idea like my B-Men series. As a backup plan though, I found that the best way to generate ideas was to actually start taking photos. If I were to stand in front of the camera, pull a silly face, place a vegetable on my head or something else equally stupid, the resulting photo of that would typically spark an idea when I came to look at it. Sitting around idly trying to think of an idea was doomed to result in no ideas. I admit that I really struggled with time. I’m proud that I never missed a day, but it was definitely hard when you were late from work, tired or doing something socially on the same day. I don’t watch TV, which I guess really helps, because I’d frequently be spending 2-5 hours taking and processing the photos every day. Are there any overlaps between software development and creative thinking? Software is an inherently creative business and the speed that it moves ensures you always have to find solutions to new things. Everyone in the team needs to be a problem solver. Has it helped me specifically with my photography? Probably. Working within teams that continually need to figure out new stuff keeps the brain feisty I suppose, and I guess I’m continually exposed to a lot of possible sources of inspiration. How specifically will this Kickstarter project allow you to test the commercial appeal of your work and do you plan to get the book into shops? It’s taken a while to be confident saying it, but I know that people like the work that I do. I’ve had well over a million views of my pictures, many humbling comments and I know I’ve garnered some loyal fans out there who anticipate my next photo. For me, this Kickstarter is about seeing if there’s worth to my work beyond just making people smile. In an online world where there’s an abundance of freely available content, can you hope to receive anything from what you do, or would people just move onto the next piece of content if you happen to ask for some support? A book has been the single-most requested thing that people have asked me to produce and it’s something that I feel would showcase my work well. It’s just hard to convince people in the publishing industry just now to take any kind of risk – they’ve been hit hard. If I can show that people would like my work enough to buy a book, then it sends a pretty clear picture that publishers might hear, or it gives me the confidence enough to invest in myself a bit more – hard to do when you’re riddled with self-doubt! I’d love to see my work in the shops, yes. I could see it being the thing that someone flips through idly as they’re Christmas shopping and recognizing that it’d be just the perfect gift for their difficult to buy for friend or relative. That said, working in the software industry means I’m clearly aware of how I could use technology to distribute my work, but I can’t deny that there’s something very appealing to having a physical thing to hold in your hands. If the project is successful is there a chance that it could become a full-time job? At the moment that seems like a distant dream, as should this be successful, there are many more steps I’d need to take to reach any kind of business viability. Kickstarter seems exactly that – a way for people to help kick start me into something that could take off. If people like my work and want me to succeed with it, then taking a look at my Kickstarter page (and hopefully pledging a bit of support) would make my elbows blush considerably. So there is is. An opportunity to open the wallet just a bit to ensure that one of the more unusual talents sees the light in the format it deserves.  

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  • No sound in World of Goo?

    - by user37805
    I installed WorldOfGooSetup.1.41.deb and it didn't work. There was a segmentation fault error (core dumped) in terminal. I fixed that with: sudo cp /usr/lib/x86_64-linux-gnu/libvorbis.so.* /opt/WorldOfGoo/libs32 sudo cp /usr/lib/x86_64-linux-gnu/libvorbis.so.* /opt/WorldOfGoo/libs64 That error is new for me as I have never had it before with previous releases of Ubuntu. The game starts now but no sound effects or music is played. I can hear music with my computer, videos, etc, so it is not a volume control problem. I am using ubuntu 12.04 final release.

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  • goo.gl Api: How to know if URL was added to user's history?

    - by Manuel
    I'm using the goo.gl API as described here. It's easy to use and it works with or without authantication (I'm using OAuth). So, if I provide the OAuth token / secret, the shortened URL is added to the users history. My problem is, that I would like to show to the user that the shortened URL was added to his goo.gl history. The respone you get from the shortening request, however, is always the same, whether you use authorization or not: { "kind": "urlshortener#url", "id": "http://goo.gl/fbsS", "longUrl": "http://www.google.com/" } So, does anyone know a way to find out, if the shortened URL was successfully added to the user's history? Is there a parameter you can add to the request URL that leads to a more detailed result string?

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  • Professional Custom Logo Design vs. Mr. Right

    John is an ex-marine and ex-employee of general motors. He recently lost his job working as a welder on the assembly lines of one of GM manufacturing plants. John has traveled a lot and knows a lot a... [Author: Emily Matthew - Web Design and Development - March 31, 2010]

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  • Why was Mr. Scott Scottish?

    - by iamjames
    It's a good question:  of all the engineers in the world, why choose a Scottish engineer?  The Gene Roddenberry probably chose a Scottish engineer because of this guy: That's James Watt, the same guy the unit of energy watt is named after.  He was a Scottish inventor and mechancial engineer who built the first made significant improvements to the steam engine.  Made sense in the 60's, however given the past hundred years if they were to make a new Star Trek they might have started with a German engineer (or maybe Japanese), but since World War II had ended barely 20 years earlier the 20-somethings that had survived the war were now 40-somethings and seeing a German engineer probably wouldn't have gone over too well.

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  • Calling Grep inside Java gives incorrect results when calling grep in shell gives correct results.

    - by futureelite7
    I've got a problem where calling grep from inside java gives incorrect results, as compared to the results from calling grep on the same file in the shell. My grep command (called both in Java and in bash. I escaped the slash in Java accordingly): /bin/grep -vP --regexp='^[0-9]+\t.*' /usr/local/apache-tomcat-6.0.18/work/Catalina/localhost/saccitic/237482319867147879_1271411421 The command is supposed to match and discard strings like these: 85295371616 Hi Mr Lee, please be informed that... My input file is this: 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 8~!95371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 852&^*&1616 Hi Mr Lee, please be informed that... 8529537Ax16 Hi Mr Lee, please be informed that... 85====ppq16 Hi Mr Lee, please be informed that... 85291234783 a3283784428349247233834728482984723333 85219299222 The commands works when I call it from inside bash (Results below): 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 8~!95371616 Hi Mr Lee, please be informed that... 852&^*&1616 Hi Mr Lee, please be informed that... 8529537Ax16 Hi Mr Lee, please be informed that... 85====ppq16 Hi Mr Lee, please be informed that... 85219299222 However, when I call grep again inside java, I get the entire file (Results below): 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 8~!95371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 852&^*&1616 Hi Mr Lee, please be informed that... 8529537Ax16 Hi Mr Lee, please be informed that... 85====ppq16 Hi Mr Lee, please be informed that... 85291234783 a3283784428349247233834728482984723333 85219299222 What could be the problem that will cause the grep called by Java to return incorrect results? I tried passing local information via the environment string array in runtime.exec, but nothing seems to change. Am I passing in the locale information incorrectly, or is the problem something else entirely? private String[] localeArray = new String[] { "LANG=", "LC_COLLATE=C", "LC_CTYPE=UTF-8", "LC_MESSAGES=C", "LC_MONETARY=C", "LC_NUMERIC=C", "LC_TIME=C", "LC_ALL=" };

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  • Calling Grep inside Java gives incorrect results while calling grep in shell gives correct results.

    - by futureelite7
    I've got a problem where calling grep from inside java gives incorrect results, as compared to the results from calling grep on the same file in the shell. My grep command (called both in Java and in bash. I escaped the slash in Java accordingly): /bin/grep -vP --regexp='^[0-9]+\t.*' /usr/local/apache-tomcat-6.0.18/work/Catalina/localhost/saccitic/237482319867147879_1271411421 Java Code: String filepath = "/path/to/file"; String options = "P"; String grepparams = "^[0-9]+\\t.*"; String greppath = "/bin/"; String[] localeArray = new String[] { "LANG=", "LC_COLLATE=C", "LC_CTYPE=UTF-8", "LC_MESSAGES=C", "LC_MONETARY=C", "LC_NUMERIC=C", "LC_TIME=C", "LC_ALL=" }; options = "v"+options; //Assign optional params if (options.contains("P")) { grepparams = "\'"+grepparams+"\'"; //Quote the regex expression if -P flag is used } else { options = "E"+options; //equivalent to calling egrep } proc = sysRuntime.exec(greppath+"/grep -"+options+" --regexp="+grepparams+" "+filepath, localeArray); System.out.println(greppath+"/grep -"+options+" --regexp="+grepparams+" "+filepath); inStream = proc.getInputStream(); The command is supposed to match and discard strings like these: 85295371616 Hi Mr Lee, please be informed that... My input file is this: 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 8~!95371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 852&^*&1616 Hi Mr Lee, please be informed that... 8529537Ax16 Hi Mr Lee, please be informed that... 85====ppq16 Hi Mr Lee, please be informed that... 85291234783 a3283784428349247233834728482984723333 85219299222 The commands works when I call it from inside bash (Results below): 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 8~!95371616 Hi Mr Lee, please be informed that... 852&^*&1616 Hi Mr Lee, please be informed that... 8529537Ax16 Hi Mr Lee, please be informed that... 85====ppq16 Hi Mr Lee, please be informed that... 85219299222 However, when I call grep again inside java, I get the entire file (Results below): 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85aaa234567 Hi Ms Chan, please be informed that... 85292vx5678 Hi Mrs Ng, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 8~!95371616 Hi Mr Lee, please be informed that... 85295371616 Hi Mr Lee, please be informed that... 852&^*&1616 Hi Mr Lee, please be informed that... 8529537Ax16 Hi Mr Lee, please be informed that... 85====ppq16 Hi Mr Lee, please be informed that... 85291234783 a3283784428349247233834728482984723333 85219299222 What could be the problem that will cause the grep called by Java to return incorrect results? I tried passing local information via the environment string array in runtime.exec, but nothing seems to change. Am I passing in the locale information incorrectly, or is the problem something else entirely?

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  • HTML5Rocks Live, Episode 1

    HTML5Rocks Live, Episode 1 In this episode of HTML5Rocks Live, Boris, Eric and Paul join us to show some great new libraries and performance tips. Please leave your comments on our plus page at goo.gl In the first chapter, Paul shows how to use some of Chrome's new developer tools to understand how things are rendering and get improved performance. In the second chapter (21:25), Boris shows off his new device.js library to help make development of mobile web applications and sites easier. Eric closes the hangout (40:00) and talks about his new file system API polyfill that uses indexed db as it's back end. 02:15 Scroll Effects Demo goo.gl 23:04 - Media Queries Site goo.gl 24:15 - WURFL goo.gl 26:40 - Boris' Device Library goo.gl 29:28 - Device.js Demo goo.gl 33:25 - Bug to add touch-enabled media query to Chrome, please star goo.gl 35:00 - Chrome's DevTools for Mobile Development 38:56 - Paul Irish's Touch Demos goo.gl 40:43 - File System API Book goo.gl 43:10 - Eric's idb.filesystem.js goo.gl 44:27 - idb.filesystem HTML5 File System Demo goo.gl 47:33 - HTML5 Filesystem Playground goo.gl From: GoogleDevelopers Views: 12239 221 ratings Time: 52:29 More in Science & Technology

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  • Unable to run MR on cluster

    - by RAVITEJA SATYAVADA
    I have an Map reduce program that is running successfully in standalone(Ecllipse) mode but while trying to run the same MR by exporting the jar in cluster. It is showing null pointer exception like this, 13/06/26 05:46:22 ERROR mypackage.HHDriver: Error while configuring run method. java.lang.NullPointerException I double checked the run method parameters those are not null and it is running in standalone mode as well..

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  • How to generate irregular ball shapes?

    - by tomato
    What kind of algorithms would generate random "goo balls" like those in World of Goo. (btw, if you haven't played it yet, highly recommended). I'm using Proccesing, but any generic algorithm would do. I guess it boils down to how to "randomly" make balls that are kind of round, but not perfectly round, and still looking realistic. Thanks in advance!

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  • G+ Platform Office Hours -- Retrieving Profile Information with the Sign In Button

    G+ Platform Office Hours -- Retrieving Profile Information with the Sign In Button Join us for a live coding demo of the sign in button and how to retrieve profile information using it! Or skip ahead to what you really care about: Meet your presenters: goo.gl Render the Sign-In Button: goo.gl Add a Client ID: goo.gl See Sign-In Render: goo.gl Grab the user resource (with live XHR/REST debugging*!): goo.gl Retrieve and render the user resource: goo.gl *If you don't feel you need a debugging crash course, feel free to skip from 10:14 to 18:30. :) From: GoogleDevelopers Views: 659 17 ratings Time: 29:39 More in Science & Technology

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  • Bunny Inc. – Episode 2. Mr. CIO meets Mrs. Sales Manager

    - by kellsey.ruppel(at)oracle.com
    How can you take advantage of a modern customer experience in your sales cycle? What can Mr. CIO come up with to improve customer interaction and satisfaction? See how Enterprise 2.0 solutions can help Bunny Inc. improve business responsiveness to market requests, sell more and simplify post sales support! Bunny Inc. - Episode 2. Mr. CIO meets Mrs. Sales ManagerTechnorati Tags: UXP, collaboration, enterprise 2.0, modern user experience, oracle, portals, webcenter, e20bunnies

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  • How to extract terms of specific data constructor from a list in Haskell

    - by finnsson
    A common problem I got in Haskell is to extract all terms in a list belonging to a specific data constructor and I'm wondering if there are any better ways than the way I'm doing it at the moment. Let's say you got data Foo = Bar | Goo , the list foos = [Bar, Goo, Bar, Bar, Goo] and wish to extract all Goos from foos. At the moment I usually do something like goos = [Goo | Goo <- foos] and all is well. The problem is when Goo got a bunch of fields and I'm forced to write something like goos = [Goo a b c d e f | Goo a b c d e f <- foos] which is far from ideal. How you do usually handle this problem?

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  • Excel help vlookup

    - by user123953
    I need a little help with some excel Employee Locations Hours OT Mr.One Station 1 40 6 Mrs.Seven Station 2 30 6 Mr.Two Station 3 30 4 Mr.Three Station 4 40 4 Mrs.Eight Station 1 32 6 Mr.Four Station 2 32 7 Mrs.Nine Station 3 40 6 Mr.Five Station 4 40 7 Mr.Six Station 1 25 2 Mrs.Ten Station 2 40 3 Mr.Eleven Station 3 60 1 I have spreadsheet with to worksheets one is the data sheet (shown above) on the other sheet is a summary, that has the Locations column as data validation list. I wanna use the data validation list to pull all the people and info from a specific location. I tried using a vlookup put I only know how to use to pull one person at a time not a group of specific to a location.

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  • Sorting a string array in C++ no matter of A or a and with å, ä ö?

    - by Chris_45
    How do you sort an array of strings in C++ that will make this happen in this order: mr Anka Mr broWn mr Ceaser mR donK mr ålish Mr Ätt mr önD //following not the way to get that order regardeless upper or lowercase and å, ä, ö //in forloop... string handle; point1 = array1[j].find_first_of(' '); string forename1(array1[j].substr(0, (point1))); string aftername1(array1[j].substr(point1 + 1)); point2 = array1[j+1].find_first_of(' '); string forename2(array1[j+1].substr(0, (point2))); string aftername2(array1[j+1].substr(point2 + 1)); if(aftername1 > aftername2){ handle = array1[j]; array1[j] = array1[j+1]; array1[j+1] = handle;//swapping } if(aftername1 == aftername2){ if(forname1 > forname2){ handle = array1[j]; array1[j] = array1[j+1]; array1[j+1] = handle; } }

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  • Feedback Filtration&ndash;Processing Negative Comments for Positive Gains

    - by D'Arcy Lussier
    After doing 7 conferences, 5 code camps, and countless user group events, I feel that this is a post I need to write. I actually toyed with other names for this post, however those names would just lend itself to the type of behaviour I want people to avoid – the reactionary, emotional response that speaks to some deeper issue beyond immediate facts and context. Humans are incredibly complex creatures. We’re also emotional, which serves us well in certain situations but can hinder us in others. Those of us in leadership build up a thick skin because we tend to encounter those reactionary, emotional responses more often, and we’re held to a higher standard because of our positions. While we could react with emotion ourselves, as the saying goes – fighting fire with fire just makes a bigger fire. So in this post I’ll share my thought process for dealing with negative feedback/comments and how you can still get value from them. The Thought Process Let’s take a real-world example. This week I held the Prairie IT Pro & Dev Con event. We’ve gotten a lot of session feedback already, most of it overwhelmingly positive. But some not so much – and some to an extreme I rarely see but isn’t entirely surprising to me. So here’s the example from a person we’ll refer to as Mr. Horrible: How was the speaker? Horrible! Worst speaker ever! Did the session meet your expectations? Hard to tell, speaker ruined it. Other Comments: DO NOT bring this speaker back! He was at this conference last year and I hoped enough negative feedback would have taught you to not bring him back...obviously not...I will not return to this conference next year if this speaker is brought back. Now those are very strong words. “Worst speaker ever!” “Speaker ruined it” “I will not return to this conference next year if the speaker is brought back”. The speakers I invite to speak at my conference are not just presenters but friends and colleagues. When I see this, my initial reaction is of course very emotional: I get defensive, I get angry, I get offended. So that’s where the process kicks in. Step 1 – Take a Deep Breath Take a deep breath, calm down, and walk away from the keyboard. I didn’t do that recently during an email convo between some colleagues and it ended up in my reacting emotionally on Twitter – did I mention those colleagues follow my Twitter feed? Yes, I ate some crow. Ok, now that we’re calm, let’s move on to step 2. Step 2 – Strip off the Emotion We need to take off the emotion that people wrap their words in and identify the root issues. For instance, if I see: “I hated this session, the presenter was horrible! He spoke so fast I couldn’t make out what he was saying!” then I drop off the personal emoting (“I hated…”) and the personal attack (“the presenter was horrible”) and focus on the real issue this person had – that the speaker was talking too fast. Now we have a root cause of the displeasure. However, we’re also dealing with humans who are all very different. Before I call up the speaker to talk about his speaking pace, I need to do some other things first. Back to our Mr. Horrible example, I don’t really have much to go on. There’s no details of how the speaker “ruined” the session or why he’s the “worst speaker ever”. In this case, the next step is crucial. Step 3 – Validate the Feedback When I tell people that we really like getting feedback for the sessions, I really really mean it. Not just because we want to hear what individuals have to say but also because we want to know what the group thought. When a piece of negative feedback comes in, I validate it against the group. So with the speaker Mr. Horrible commented on, I go to the feedback and look at other people’s responses: 2 x Excellent 1 x Alright 1 x Not Great 1 x Horrible (our feedback guy) That’s interesting, it’s a bit all over the board. If we look at the comments more we find that the people who rated the speaker excellent liked the presentation style and found the content valuable. The one guy who said “Not Great” even commented that there wasn’t anything really wrong with the presentation, he just wasn’t excited about it. In that light, I can try to make a few assumptions: - Mr. Horrible didn’t like the speakers presentation style - Mr. Horrible was expecting something else that wasn’t communicated properly in the session description - Mr. Horrible, for whatever reason, just didn’t like this presenter Now if the feedback was overwhelmingly negative, there’s a different pattern – one that validates the negative feedback. Regardless, I never take something at face value. Even if I see really good feedback, I never get too happy until I see that there’s a group trend towards the positive. Step 4 – Action Plan Once I’ve validated the feedback, then I need to come up with an action plan around it. Let’s go back to the other example I gave – the one with the speaker going too fast. I went and looked at the feedback and sure enough, other people commented that the speaker had spoken too quickly. Now I can go back to the speaker and let him know so he can get better. But what if nobody else complained about it? I’d still mention it to the speaker, but obviously one person’s opinion needs to be weighed as such. When we did PrDC Winnipeg in 2011, I surveyed the attendees about the food. Everyone raved about it…except one person. Am I going to change the menu next time for that one person while everyone else loved it? Of course not. There’s a saying – A sure way to fail is to try to please everyone. Let’s look at the Mr. Horrible example. What can I communicate to the speaker with such limited information provided in the feedback from Mr. Horrible? Well looking at the groups feedback, I can make a few suggestions: - Ensure that people understand in the session description the style of the talk - Ensure that people understand the level of detail/complexity of the talk and what prerequisite knowledge they should have I’m looking at it as possibly Mr. Horrible assumed a much more advanced talk and was disappointed, while the positive feedback by people who – from their comments – suggested this was all new to them, were thrilled with the session level. Step 5 – Follow Up For some feedback, I follow up personally. Especially with negative or constructive feedback, its important to let the person know you heard them and are making changes because of their comments. Even if their comments were emotionally charged and overtly negative, it’s still important to reach out personally and professionally. When you remove the emotion, negative comments can be the best feedback you get. Also, people have bad days. We’ve all had one of “those days” where we talked more sternly than normal to someone, or got angry at something we’d normally shrug off. We have various stresses in our lives and sometimes they seep out in odd ways. I always try to give some benefit of the doubt, and re-evaluate my view of the person after they’ve responded to my communication. But, there is such a thing as garbage feedback. What Mr. Horrible wrote is garbage. It’s mean spirited. It’s hateful. It provides nothing constructive at all. And a tell-tale sign that feedback is garbage – the person didn’t leave their name even though there was a field for it. Step 6 – Delete It Feedback must be processed in its raw form, and the end products should drive improvements. But once you’ve figured out what those things are, you shouldn’t leave raw feedback lying around. They are snapshots in time that taken alone can be damaging. Also, you should never rest on past praise. In a future blog post, I’m going to talk about how we can provide great feedback that, even when its critical, can still be constructive.

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  • AdWords API v201109 Reporting

    AdWords API v201109 Reporting This video was edited from the Reporting segment of the last AdWords API Workshops (sites.google.com Watch for an overview of AdHoc reporting with v201109. AdWords API Docs - code.google.com Java Code Example - goo.gl AdWords API Blog - googleadsdeveloper.blogspot.com AdWords API: AdHoc Reports - goo.gl These slides: - goo.gl From: GoogleDevelopers Views: 2475 21 ratings Time: 08:32 More in Science & Technology

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  • Google+ Platform Office Hours for April 11, 2012: Recent Activity jQuery Plugin

    Google+ Platform Office Hours for April 11, 2012: Recent Activity jQuery Plugin Here is the edited video from last week's Google+ platform office hours. Discuss this video on Google+: goo.gl This week we spent the first half of the show live coding a jQuery plugin that fetched recent public activity from a Google+ profile or page for inclusion on your website. Get the source code: goo.gl 1:15 - A demo of the implemented plugin 2:04 - The design of the plugin 2:57 - The coding begins! - Use the Google+ badge config tool to discover your userId (goo.gl or follow these instructions for pages: goo.gl Q&A 17:10 - Is there any kind of beta group that I can join for Google+? - Sign up for for the publisher preview group - goo.gl 19:03 - When will the API be available? 20:11 - When will there be more moderation tools for hangouts? 21:36 - How do I get Hangouts on air? 22:18 - An update on last week's report of Google Analytics social actions not agreeing with the +1 button count 25:53 - How do I join the hangout for these office hours? 26:44 - Using the activities search API is there any way to only see new activities? 28:18 - An announcement about our future office hours schedule From: GoogleDevelopers Views: 3387 47 ratings Time: 29:29 More in Science & Technology

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  • Apps Script Office Hours - August 23, 2012

    Apps Script Office Hours - August 23, 2012 In this week's episode on Google Apps Script office hours, Jan and Ikai: - Cover the release notes (goo.gl - Highlight a blog post on Google Analytics in Apps Script (goo.gl - Discuss the upcoming Apps Script hackathon in Austin, Texas (goo.gl To find out when the next office hours will be held visit: developers.google.com From: GoogleDevelopers Views: 803 16 ratings Time: 25:00 More in Science & Technology

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  • Une API pour le service de raccourcissement d'URL de Google à la disposition des développeurs Web

    Une API pour le service de raccourcissement d'URL de Google Est mise à la disposition des développeurs Web Google vient de publier une API pour Goo.gl, son service de raccourcissement d'URL. L'API permettra aux développeurs d'intégrer le service Goo.gl à leurs pages Web et à leurs différents projets Web. Le service de raccourcissement d'URL Goo avait été déployé par Google en 2009 pour se lancer sur le marché des « URL-Shortner » et concurrencer ainsi Bit.ly. Depuis son lanc...

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