This is the log info: Status: Connected Status: Retrieving directory listing... Command: PWD Response: 257 "/" is your current location Command: TYPE I Response: 200 TYPE is now 8-bit binary Command: PASV Response: 227 Entering Passive Mode (173,201,145,1,199,43) Command: MLSD Error: Connection timed out Error: Failed to retrieve directory listing The strange thing is that I've set the transfer mode to active... I've called my hosting company support and they're able to connect to this server using my ftp credentials. I've also tried to connect on another machine on my network and have the same issue. Could it be the firewall? My ISP?