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  • OEM sound card with no drivers or support

    - by randy
    I thought my sound card was going out so I bought a sound card online. Everything seemed to work ok, I do have sound. But after a few months, I noticed the extra software that downloaded with the sound card drivers didn't work. I ended up contacting creative and after a month of e-mail support, they asked for the serial number and/or model number. Their reply back was I had purchased an OEM sound card and they could not provide support for that, and informed me that that is why their drivers and software didn't work. They informed me that I had to contact the company that distributed the sound card and install their software. Is there anything I can do to find out who distributed this sound card, or is there anything I can do to get other features to work? I have 4 speakers and a sub but only 2 speakers produce sound. The only control I have is the volume. Creative's driver update program will find my sound card, download updates and even added software, but if I try to click on a downloaded program like Creative's Toolbox or Media Center, I get an error that it cannot find the devise. That is why I contacted creative in the first place. EDIT Thanks for the responses everyone. Here's an update. I thought I'd go thru my old computer stuff for my classes at school. I have a lot of old stuff saved, boxes and cables and stuff. I found the box the sound card came in. It looks like a box you'd buy at the store, like Best Buy or CompUSA. I worked with creative for such a long time, it went past the point of being able to return it to the junk online store this shipped from. The box did have an install CD, so I thought I'd start over to reinstall the drivers and software that shipped with the card. I noticed that the install would uninstall a program, then reinstall it. so I thought things were working out. But no good. Everything still works but the programs were still bad. I'd get an error trying to load them - not found. I'll look on the card the next time I get a chance and see if I can spot any kind of name on it.

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  • SQL Contest – Win USD 300 Worth Gift – Cartoon Contest is Back

    - by pinaldave
    There are two excellent contests and we have lots of winning to do this year end. 1) Win USD 25 Amazon Gift Cards (10 Units) This is very simple, you just have to download SQL Server DB Optimizer. That’s it! There are only two conditions: You must have a valid email address. As USD 25 Amazon Gift Card will be sent to the same address. Download DB Optimizer between today and Dec 8, 2012. Link to Download DB Optimizer. Every day one winner will be notified about their winning USD 25 Amazon Gift Cards for next 10 days. 2) Win Star Wars R2-D2 Inflatable R/C This the coolest thing to win. I personally want one but as I am running a contest, I can’t  participate. You get this cool Remote Controlled Device – you just have to answer following cartoon contest. Read the complete story and think what will be the answer provided by the smart employee. There are only two conditions: Leave your answer in the comment area of this blog post (every comment will be hidden till Dec 8, 2012). Please leave your answer in the comment area between today and Dec 8, 2012. Remember you can participate as many times as you want. Make sure that your answer is correct and creative. The most creative answer will be selected. The decision of contest owner will be final. We may have runner’s up prices but for the moment let us try to win R2-D2. Here is the cool video of R2D2. Now here is the cartoon story, please follow the story and complete the very last cartoon template. Your answer should be correct and should be creative. However, the ideal answer will not be longer than one or two sentences. Hint: (Hint) Well, Leave your answer in the comment area of this blog post. If you do not win R2D2, trust me there are chances you may win a surprise gift from me. Remember your answer should be correct and should be creative. However, the ideal answer will not be longer than one or two sentences. Last day to participate in both of the contest is Dec 8, 2012. We will announce the winner in the week of December 10. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Puzzle, SQL Query, SQL Server, SQL Tips and Tricks, SQLAuthority News, SQLServer, T SQL, Technology

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  • 15 Stylish Navigation Menus For Inspiration

    - by Jyoti
    A site’s navigation menu is one of the most prominent things that users see when they first visit. There are many ways to design a navigation menu  and since almost all websites have some form of navigation designers have to push their creative limits to build one that’s remarkable and outstanding. In this article, you’ll find a showcase of beautiful, creative, and stylish navigation menus for your inspiration. Tennessee Vacation: Alpine Meadows: White House: The Hole In Our Gospel: Navigant Consulting: The Lippincott: Torrance Web Design: Viget Extend: David Hellmann: Candes: Brad Colbow: Cheesetique : Satsu Design: Blue Moon: Africa Oasis Project

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  • GDL Presents: All the Web's a Stage

    GDL Presents: All the Web's a Stage All the Web's a Stage: Building a 3D Space in the Browser Thursday, October 11 - 10:30AM PDT Meet the designers and creative team behind a new sensory Chrome experiment, Movi.Kanti.Revo, in a live, design-focused Q&A. Learn how Cirque du Soleil and Subatomic Systems worked to translate the wonder of Cirque into an environment built entirely with markup and CSS. Host: Pete LePage, Developer Advocate Guests: Gillian Ferrabee, Cirque du Soleil | Nicole McDonald, Director/Creative Director, Subatomic Systems From: GoogleDevelopers Views: 0 0 ratings Time: 00:00 More in Science & Technology

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  • The Best Title for my Skill Set [closed]

    - by nickelpickle
    I'm about to branch off into the freelance world. I'm starting an LLC and I'd like some input on what I should title myself as the owner. For example "creative specialist" or "creative technician" or something like that. My services would be: Website design / development Graphic design: icon design, templates, web graphics, business cards / brochures / letterheads / etc. Writing: content writing/copywriting, technical writing, editing / proofreading / copyediting Photography, photo editing Does anybody have any ideas on some general terms that would apply to this type of business?

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  • How to track vehicles with GPS and have that data available for an app

    - by Blaz Art
    What type of hardware and software architecture would you recommend for the task of somehow tracking a vehicle for the convenience of the app user to know where the vehicle is? I realize there are many ways to do it, but all them I think have to include this (correct me if im wrong) a gps tracking device inside the vehicle a way transmitting the gps location to a server from within the vehicle a server which tells the apps the locations of the vehicle the app

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  • Sluggish/unresponsive trackpad on pre-unibody MacBook Pro

    - by Art
    I am running Ubuntu Natty Narwhal on pre-unibody MacBook Pro (2007 I believe). There seems to be a problem with trackpad - it barely works, in order to move cursor you have to move your finger a lot, and it terminates the 'gestures' abruptly - say you are moving the cursor with your finger and out of the blue it just stops, although the finger is still in contact with the surface of the trackpad. Those issues seem to dissapear as soon as I boot Mac OS X, so I suspect it is something Ubuntu-specific. Also, if I try to move the cursor with not just fingertip but increase the contact area, it seems to work just fine, although it is hardly convenient.

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  • How do I simulate the mouse and keyboard using C# or C++?

    - by Art
    I want to start develop for Kinect, but hardest theme for it - how to send keyboard and mouse input to any application. In previous question I got an advice to develop my own driver for this devices, but this will take a while. I imagine application like a gate, that can translate SendMessage's into system wide input or driver application with API to send this inputs. So I wonder, is there are drivers or simulators that can interact with C# or C++? Small edition: SendMessage, PostMessage, keybd_event will work only on Windows application with common messages loop. So I need driver application that will work on low, kernel, level.

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  • Applying to a company while personally working on a comparable project

    - by Developer Art
    That's going to be an unusual question but here it goes. I'm entertaining the thought to send my docs to a place which develops a large web project of a social type. Social meaning people, communities, interaction and all that usual stuff. The issue is that I myself am working on something that falls into the category of social in my private time. Now the question. Is it wise to apply there under these circumstances? I think there may be issues of intellectual ownership if I develop something similar that exists or will exist in that company's work. On the other hand, the web of full of social places (even this site is one of them), many of them utilize the same ideas and move in the same direction and it seems to work for everyone. It's hard to come up with something which hasn't been tried yet by somebody else so it's all basically reuse of the commonly available ideas and experience. What I'm working on is not a functional equivalent, it's rather largely off. There may be some intersections, but on a large scale this is not an equivalent. And whatever features might coincide, they already exist everywhere on the web anyway. Also technology stacks are entirely different so the issue with directly copying out parts of the code is probably not applicable. I plan to say it up front that I'm engaged in a personal project of mine and let them see if it represents a problem for them. What do you think? Am I making things up or is there really an issue?

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  • Floppy Drive not recognised

    - by Art
    I am a newbie with Ubuntu during the past two weeks, and I believe, that I have made good progress so far. Current setup tasks are completed, like: "Wireless Network, Printer, Thunderbird + Firefox, e-mail", also my local weather station - all setup. Updated files and rearranged the desktop to my liking. The problem I have now is my floppy drive which is not recognized, but the activity light is shown on constantly. I have downloaded the "MakeFloppyDriveAvailableToEveryone" and i am confident that I can follow the instructions to change the floppy drive. However, I do not have an existing fd0 file in /dev/???, but only /dev/fd/ files 0 to 46. Please advise.

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  • Can you work for the big (Google, Microsoft, Facebook etc.) without getting too much involved?

    - by Developer Art
    Having seen people talking about interviewing and working for the big companies, I keep wondering how much are you expected to actually get involved in there. 1) That's because I keep seeing folks from Google and Microsoft and others writing in forums, blogging, tweeting, speaking at conferences and seemingly doing this on the 24/7/365 basis from their office, apartment, hotel and even plane. Are you really expected to commit that much if you come to work for them? Do they want you to think about your work while you're eating, sleeping, taking a shower, making love and so on? Can you in fact "switch off" at five and go home forgetting everything? Perhaps you have a hobby, family life, kids, friends, personal projects anyone? Is it so that if you work for the big then you're expected not to have any life outside of the company? You can't develop own projects, have own clients and just have another life? 2) One other thing is the work contracts the big use. I've heard for instance that when you join Microsoft you need to provide a list of projects you're currently working on and after that anything new you'll come up with during your employment automatically belongs to the company. Are all of the big doing this? Can you deny signing a contract until such clause is removed or with the big it is "take it or leave it" because the legal department won't accept any change? Can you make them write the contract in that manner that they step away from anything you've developed in your private time? Of all the big I have only been at SAP during my internship. Lately while browsing through the old papers I've found my old contact which stipulated they owned everything I developed or invented during my employment, which I would never have signed these days. On a side note I don't think I would return to SAP since I remember most people there were clueless and provided the impression they were simply sitting out their years waiting for the retirement. But anyway, what do the other big put in their contracts? How far do you get involved when you go working for the big? Or perhaps fully committed with your body and soul? P.S. I'm not planning to join any of them I'm just curious.

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  • Career change: from programming into more human-oriented area [closed]

    - by Art
    I have been a software developer for approximately 9 years, starting with part-time work during my graduation year at uni. During these years I worked for number of companies, sometimes changing places twice or three times a year. They say it takes 10 years to reach 'expert' level, and while I don't think I am an expert by any measure and I have certainly met lots of people who are more knowledgeable, smarter and more focused than I am, I think I can safely say that I had my fair share of the whole programming trade and would like to move on to something else. Psychology and behaviour was always something I was interested in, especially the practical, applicable bits of it. Recently I've been to some communication skills training and I realised that I have been missing out on the great deal of fun stuff - how people work and communicate, especially in subconscious, non-verbal area. Currently I am thinking of making a career change - ideally to move somewhere my technical skill would still be beneficial in some shape or form, or at least could serve as a bridge while I am transitioning there, you know, the whole gradual, bit-by-bit approach versus swim-or-drown one. I would like to hear your thoughts on this matter and to learn from you what are the possible transitions I can take.

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  • Will Google Scholar index the papers on my website?

    - by Art
    I have just requested that Google Scholar collect the papers from my personal web site: http://cs.uic.edu/~asmirnov/publications.html I was wondering if I did everything right: I submitted a request on the form provided on scholar web site I published the papers in PDF on my web site Is there anything else needed for Google to index my web site? Other questions are: The first paper (that is linked) is not to just a paper, but a whole issue. Are there any tags to be added on my web site? If so, which, and how do I add them? What are the exporting options available on Google scholar web site and how do they work?

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  • Google Scholar Realted Question

    - by Art
    I have just requested Google Scholar to use my web site for collecting papers from my personal web site: http://cs.uic.edu/~asmirnov/publications.html I was wondering if I did everything right: I submitted a request on the form provided on scholar web site I published the papers in PDF on my web site Is there anything else needed for Google to index my web site? Other questions are: 1. The first paper (link to it) is not to just paper, but to the whole issue. 2. Are there any tages to be added on my web site, if so, then which and how do I add them? 3. What are those exporting options available on google scholar web site and how do they work? Thank you very much for being patient with me and my questions as well.

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  • node to traverse cannot be null (Hibernate SQL)

    - by tiswas
    I'm performing a SQL query through hibernate, which looks like: SELECT thi FROM track_history_items thi JOIN artists art ON thi.artist_id = art.id WHERE thi.type = "TrackBroadcast" GROUP BY art.name ORDER thi.createdAt DESC but I'm getting the message that 'Node to traverse cannot be null!'. Anyone know what could be causing this? --EDIT-- I'm pretty sure that this problem is being caused by the possibility of artist_id to be null. However, I can't prevent this, so can I just skip the rows track_history_item rows which have a null artist_id?

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  • mysql : possible to put IF statment in LEFT JOIN ?

    - by Haroldo
    Ok so i want to get an artists info from the db, but i want to know if they have any forthcoming events. To do this i need to traverse 2 tables, where events_artists is a 2 col link table... (this doesnt work but is what id like to do) SELECT art.*, events.event_id FROM art LEFT JOIN events_artists ON art.art_id = events_artists.art_id LEFT JOIN events ON events_artists.event_id = events.event_id IF ( {criteria} ) what should i be doing here to get this to work?!!

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  • apache2 how to trace caller of SIGTERM

    - by art vanderlay
    I have a dex x64 on a virtualbox win7pro host. My apache2 will stop responding after a page request or other activity such as upload via ftp. The php.cgi becomes non responsive and a restart is required any help tracking down the culprit sending the SIGTERM would be much appreciated. thx Art my apache2.conf has <IfModule mpm_prefork_module> ServerLimit 1024 StartServers 10 MinSpareServers 10 MaxSpareServers 20 MaxClients 1024 MaxRequestsPerChild 0 </IfModule> ` From the apache2 log I have [Wed Jun 20 05:07:01 2012] [notice] caught SIGTERM, shutting down [Wed Jun 20 05:07:03 2012] [notice] FastCGI: process manager initialized (pid 4369) [Wed Jun 20 05:07:03 2012] [notice] Apache/2.2.16 (Debian) mod_fastcgi/2.4.6 PHP/5.3.3-7+squeeze13 with Suhosin-Patch mod_perl/2.0.4 Perl/v5.10.1 configured -- resuming normal operations and from the accounting output with lastcomm php.cgi www-data __ 0.13 secs Wed Jun 20 04:49 lastcomm root pts/2 0.10 secs Wed Jun 20 04:49 php.cgi www-data __ 0.18 secs Wed Jun 20 04:49 php.cgi www-data __ 0.18 secs Wed Jun 20 04:47 apache2 root pts/1 0.02 secs Wed Jun 20 04:46 tput root pts/1 0.00 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 apache2ctl root pts/1 0.00 secs Wed Jun 20 04:46 apache2 S root pts/1 0.77 secs Wed Jun 20 04:46 rm root pts/1 0.01 secs Wed Jun 20 04:46 install root pts/1 0.01 secs Wed Jun 20 04:46 mkdir root pts/1 0.00 secs Wed Jun 20 04:46 apache2ctl F root pts/1 0.00 secs Wed Jun 20 04:46 sleep root pts/1 0.00 secs Wed Jun 20 04:46 apache2 SF root __ 0.54 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.14 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.07 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.06 secs Wed Jun 20 04:36 apache2 SF www-data __ 0.07 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.11 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.02 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.04 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.06 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.08 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.03 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.02 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.01 secs Wed Jun 20 04:34 grep root pts/1 0.00 secs Wed Jun 20 04:46 apache2ctl root pts/1 0.02 secs Wed Jun 20 04:46 apache2 root pts/1 0.24 secs Wed Jun 20 04:46 apache2 SF www-data __ 0.00 secs Wed Jun 20 04:34 apache2ctl F root pts/1 0.00 secs Wed Jun 20 04:46 apache2ctl root pts/1 0.00 secs Wed Jun 20 04:46 apache2 root pts/1 0.22 secs Wed Jun 20 04:46 apache2ctl F root pts/1 0.01 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 grep root pts/1 0.00 secs Wed Jun 20 04:46 tr root pts/1 0.00 secs Wed Jun 20 04:46 pidof S root pts/1 0.11 secs Wed Jun 20 04:46 cat root pts/1 0.00 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 grep root pts/1 0.00 secs Wed Jun 20 04:46 tr root pts/1 0.00 secs Wed Jun 20 04:46 pidof S root pts/1 0.05 secs Wed Jun 20 04:46 cat root pts/1 0.01 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 apache2ctl root pts/1 0.00 secs Wed Jun 20 04:46 apache2 root pts/1 0.34 secs Wed Jun 20 04:46 apache2ctl F root pts/1 0.00 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 apache2 F root pts/1 0.00 secs Wed Jun 20 04:46 smbd SF root __ 0.25 secs Wed Jun 20 04:46 php.cgi www-data __ 0.14 secs Wed Jun 20 04:45 php.cgi www-data __ 0.19 secs Wed Jun 20 04:42 cron SF root __ 0.02 secs Wed Jun 20 04:39 sh S root __ 0.00 secs Wed Jun 20 04:39 find root __ 0.00 secs Wed Jun 20 04:39 maxlifetime root __ 0.02 secs Wed Jun 20 04:39 php5 root __ 0.13 secs Wed Jun 20 04:39 which root __ 0.00 secs Wed Jun 20 04:39 exim4 S root __ 0.01 secs Wed Jun 20 04:37 php.cgi www-data __ 0.04 secs Wed Jun 20 04:36 php.cgi www-data __ 0.12 secs Wed Jun 20 04:35 php.cgi www-data __ 0.11 secs Wed Jun 20 04:35 php.cgi www-data __ 0.14 secs Wed Jun 20 04:34 lastcomm root pts/2 0.09 secs Wed Jun 20 04:34 apache2 root pts/1 0.02 secs Wed Jun 20 04:34 tput root pts/1 0.00 secs Wed Jun 20 04:34 apache2 F root pts/1 0.00 secs Wed Jun 20 04:34 apache2ctl root pts/1 0.00 secs Wed Jun 20 04:34 apache2 S root pts/1 0.54 secs Wed Jun 20 04:34 rm root pts/1 0.00 secs Wed Jun 20 04:34 install root pts/1 0.00 secs Wed Jun 20 04:34 mkdir root pts/1 0.00 secs Wed Jun 20 04:34 apache2ctl F root pts/1 0.00 secs Wed Jun 20 04:34 sleep root pts/1 0.00 secs Wed Jun 20 04:34 apache2 SF root __ 0.80 secs Wed Jun 20 03:58 sleep root pts/1 0.00 secs Wed Jun 20 04:34 apache2 SF www-data __ 0.26 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.12 secs Wed Jun 20 03:59 apache2 SF www-data __ 0.13 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.13 secs Wed Jun 20 03:59 apache2 SF www-data __ 0.15 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.18 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.07 secs Wed Jun 20 04:21 apache2 SF www-data __ 0.18 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.17 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.30 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.09 secs Wed Jun 20 03:58 apache2 SF www-data __ 0.02 secs Wed Jun 20 04:13

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  • SQLAuthority News – Pinal Dave: Blogger, MVP and now Interviewee by Michael J Swart

    - by pinaldave
    Michael J. Swart is a very unique person. I have often exchanged emails with him and also used a couple of his scripts in my presentations (with his permission). Every time I conduct spatial database presentation, I always start with his script where he has drawn the wonderful image of Botticelli’s Birth of Venus. I often think he is more of a creative artist than IT professional. However, if you read his blog posts and articles, they are top notch and each article is as creative as his caricatures. He is wonderful, inspiring, creative and most importantly, very humble. He recently took my interview and asked me some very interesting question. To answer his question, I had to share some of the interesting aspects of my life which I have had never shared in any interview before. He made me share the following interesting facts. Pinal Dave Caricatures Read my Interview Here are a few questions that I have answered at his blog: How I met my wife? Best moments of my life? How to pronounce my last name? Who inspired me? English as a Third Language. I am also thankful to Michael for drawing my caricature. I really liked it and I am very glad that he took time to do so. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, Pinal Dave, PostADay, Readers Question, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  • Flex 4 et Flash Builder 4 sont arrivés : de très nombreuses nouveautés et des performances améliorée

    Flex 4 et Flash Builder 4 disponibles Le 22 mars 2010 Michaël Chaize annonçait sur son blog l'arrivée de flex4 et de flash Builder 4 ( anciennement nommé Adobe Flex Builder ). Amélioration concernant flex 4 SDK * Nouvelle architecture de composant Spark : http://www.adobe.com/devnet/flex/art...parkintro.html * skinning : http://www.adobe.com/devnet/flex/art..._skinning.html * layouts : http://www.adobe...

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  • Download the Futuristic Fractals Theme for Windows 7

    - by Asian Angel
    Are you a fan of fractal art? Then you may want to have a look at the Futuristic Fractals Theme for Windows 7. The theme comes with fourteen images featuring fractal art goodness by artist Duncan Lawler. Download the Futuristic Fractals Theme [Windows 7 Personalization Gallery] HTG Explains: What Is RSS and How Can I Benefit From Using It? HTG Explains: Why You Only Have to Wipe a Disk Once to Erase It HTG Explains: Learn How Websites Are Tracking You Online

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  • It is a Good Idea to Buy Backlinks

    Have you heard of backlinks? These are specific links from other websites that come to your website with the purpose of linking due to relevance in terms of content or in terms of merchandise, etc. For instance, if you are a modern art artist and specialize in customized art work, then you can have your service posted on relevant web pages, like an arts and craft website, etc.

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • What are the practical differences between an IP address and a server?

    - by JMC Creative
    My understanding of IPs and other DNS-type server-related issues really falls short (read: exteme noob). I know a dedicated server would increase speed. What, if any, difference in speed would a dedicated IP make? Am I correct in understanding the Best Practices from Yahoo that I could use the second IP to serve up some content, which would increase the number of parallel downloads for the user? Or are both IPs (purchase from same hosting account) going to point to the same server? Or how does it work? Are there other optimization things I should be aware of when thinking of purchasing a dedicated IP? Clarification I am talking about the speed of serving the webpages, i.e. the speed of my website. Yes, I know that IP and server are completely different, not even opposites, just different. But this, indeed, is my question! The Question Reformulated: Will having a second (dedicated) IP on my website speed up the time that it will load and display for the user? Or does that have nothing at all to do with IP, and is only a server issue? I'm sorry if this is still unclear. This is a real question though, I may just not be wording it well.

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  • Need ability to set configuration options using single method which will work across multiple server configurations.

    - by JMC Creative
    I'm trying to set post_max_size and upload_max_filesize in a specific directory for a web application I'm building. I've tried the following in a .htaccess file in the script directory. (upload.php is the script that needs the special configuration) <Files upload.php> php_value upload_max_filesize 9998M php_value post_max_size 9999M </Files> That doesn't work at all. I've tried it without the scriptname specificity, where the only thing in the .htaccess file is: php_value upload_max_filesize 9998M php_value post_max_size 9999M This works on my pc-based xampp server, but throws a "500 Misconfiguration Error" on my production server. I've tried also creating a php.ini file in the directory with: post_max_size = 9999M upload_max_filesize = 9998M But this also doesn't always work. And lastly using the following in the php script doesn't work either, supposedly because the settings have already been compiled by the time the parser reaches the line (?): <?php ini_set('post_max_size','9999M'); ini_set('upload_max_filesize','9998M'); ?>

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  • NINE Questions with Michelle Juett

    - by NINEQuestions
    Michelle Juett is one of the more interesting people I know, even though we’ve never met face to face. She’s part artist, part techie and all cool. We “met” via my good buddy George Clingerman and have plotting to take over the world, errr… I mean “collaborating” ever since. If you happen to live in the Seattle area, you can catch her and her work at Sakura Con on April 2-4, 2010 and various other gamer and art cons throughout the year. You can also find her on Twitter as @Shelldragon. Now that you know a little bit, I’ll let her tell you the rest of the story in these NINE Questions: 1. Where are you from? I was born in Clearwater, Florida. I like to tell people I'm from the Bermuda Triangle, it just makes explaining myself so much easier. My family moved to Washington when I was 5 and I've been in the Pacific Northwest ever since. We like to QQ about the rain but we really love the green trees and clean water. 2. What do you do? I fight evil by moonlight and win love by daylight.. or something like that.  I’ve been in quality assurance for games during the day since January 2008 and an artist for life. I currently work in QA for a really awesome game company in Bellevue.  At home, I work on personal digital art, making game assets as well as other random freelance projects as they pop up. 3. How did you get to where you are now? I'm still not where I want to be but I'm getting closer. The biggest piece of advice I can give is to work hard and never settle for the minimum required. I tend to overwork myself but I've never regretted it. You can want something really bad but if you aren't willing to work for it, then you can't expect it to just happen. I've always drawn and had an unhealthy love for video games that I was told I’d grow out of.  I knew I would not ‘grow out’ of games and that real adults make them and I could too. After I graduated, in searching for jobs, I discovered game testing. I figured this would be a good way to get my foot in the door and start networking. I’ve worked with consoles, websites and now, PC games.  I stuck with my journey, although it has been a rocky one, daylighting as a tester and moonlighting as an artist. I'm still on that journey but I wouldn't have it any other way. Test has given me a perspective that is difficult, if not impossible, to obtain any other way. It gives an unconditional respect for other hard working testers and an insight into creative problem solving. 4. So video game testing probably sounds WAY cooler than the reality. What's it like? What's a given day for you? Game testers don't get a lot of respect because of their stigmas and the fact most people don't actually know what we do.  People hear about the opening and closing disc trays all day. Many places do treat their testers like numbers. It all depends on where you work and how awesome your company is. I've had to deal with a lot of bad work situations to get to a really good one. QA exists to ensure the game is as flawless and enjoyable as it can be by the time it has to leave the nest and go out into the world. This includes everything obvious: “can I beat the level and save the princess?” to the more obscure: ‘What happens when I lose internet connection while trying to save right before falling into a pit to my death while holding the jump key then my cat pulls out my memory card and hides it in her litter box?” On the dev side, for developers, testers can be very scary people. Especially when the test team is not in house and you can’t see each other’s faces.  I've seen both sides. We don't mean to hurt your feelings. We really DO love you and want your game to be the best it can be! It can be some serious tough love. 5. You are also an accomplished artist. Got any major projects right now you'd like to talk about? LOL, I don't know if I’d say I'm an accomplished artist just yet. I’m still a long way from where I want to be. I figure that’s what makes you grow though: the desire to never stop improving. I like QA but I want to be a full time artist. I was lucky enough to register for a table at Sakura Con in the 11 second window that the tables sold out. As such, I’ll be selling my wares in the Artist Alley April 2-4th. Part of preparing for this is actually making the art to be sold there. Anime is a fun pass time but I don’t draw a whole lot of it so I’m making up for lost time. As I seem to enjoy burying myself in work, I’m an art lead for a secret project that’s so secret I might be killed tonight for even mentioning it. I also take on various freelance projects and do what I can to help out indie games. I discovered the XNA community a year and a half ago and developed a love for Indies when I was writing a weekly newsletter on XBLA news. I’m a little late to the party but I find myself in a unique position where I am an artist and also have technical skills in games. While not programmer myself, I have a lot of game sense and experience. I hope to make some awesome happen. Lastly, I have an ongoing web comic Shell’s Angels) that tends to get neglected when I get busy. I still love drawing comics and keep a little book with me to sketch down ideas as they pop into my head. I may pick it back up again as a larger project sometime in the future. 6. Can you talk about any of the other freelance projects you're doing or are you sworn to secrecy on those too? We wouldn't want a team of game developer ninjas to take you out or anything. All my projects are currently 2d. I have personal projects such as the ongoing comic as well as a graphic novel I've been picking at here and there. My main focus until April is Sakura Con, Sakura Con, Sakura Con.  I see it as a great way to get exposure and convention experience. I found out I love conventions a couple years ago and I want to get more involved in them. 7. As an artist, what is your weapon of choice? What do you use to get most of your stuff done? I am a Photoshop Hero and I have the hoodie to prove it. (http://www.pennyarcademerch.com/pah090011.html) I've dabbled in other paint programs but I always gravitate back to Photoshop. She is my one true love. I'd like to learn programs like Flash or Anime Studio when I get a bit more time because of their animation abilities. I've worked on frame by frame animation forever but I would love to learn 2d rigging. Still, nothing can compare to a simple sketchpad and a pencil. I always have one on me in case I come across or think of something interesting and can't get to a computer. If the Courier ever comes to exist it will be an ideal weapon for me. 8. You did some videos too, depicting the art creation process. What was the motivation behind those? The creative process is just as important as the final product, if not more so.  I've always loved watching speed paint videos and wanted to try it out myself. Turns out it's a lot of work and time but it's definitely fun to go back and rewatch them. Art isn't always the end result and is more often the process itself. 9. Got any interesting tattoos? Designed any for yourself or other people? Not yet, but not for lack of desire. I've toiled over what and where for years. Last year, I finally decided the back of my shoulders would be the place. Like anything permanent, I want it to have meaning. I thought of somehow incorporating games but I couldn't find something I felt would stand the test of time even with all the classic sprite games. I'm very picky so we'll see if I can get something solid decided. Come see me at Sakura Con April 2 -4!!!

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