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• "Why We Chose Fusion CRM" by Vikas Bhambri, Managing Partner, The Athene Group

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Vikas Bhambri, Managing Partner, The Athene Group This year The Athene Group (www.theathenegroup.com) celebrated our tenth anniversary. The company has accomplished a lot in ten years overcoming a number of hurdles and challenges to have grown organically to a 150+ person global company with offices in the US, UK, and India and customers in the US, Canada, and Europe. Now more than ever with the current global landscape from an economic and competitive standpoint it was vital that we make some changes to remain successful for the next ten years. There were two key initiatives that we discussed internally that would enable us to successfully accomplish this – collaboration and the concept of “insight to action”. With our existing Oracle CRM On Demand platform we had components of this but not the full depth and breadth that we were looking for. When we started to discuss Fusion CRM we immediately saw several next generation tools that would embrace these two objectives. For a consulting and development organization the collaboration required between business development and consulting delivery is as important as the collaboration required during the projects between the project delivery and account management teams. The Activity Streams functionality in Fusion CRM immediately addressed the communication of key discussion topics and exchanges around our clients. Of course when we saw the Oracle Social Network (which is part of our Fusion CRM roadmap) we were blown away. The combination OSN and our CRM is going to make us more effective as we discuss and work cohesively on client engagements – ensuring mutual success for both Athene and our clients. When we looked at “insight to action” we saw that we had a great platform when folks were at their desks, unfortunately a lot of our business development and consulting folks are on the road. The Fusion Mobile Sales and Fusion Outlook Desktop provide information to our teams when they are on the go. So that they can provide real-time information and react to real-time information provided by their peers. We are in the early stages of our transformative experience with Fusion CRM but we believe the platform along with our people and processes are going to help us achieve our goals in the future.

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• Hello World - My Name is Christian Finn and I'm a WebCenter Evangelist

  - by Michael Snow

  12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Cambria","serif"; mso-ascii-font-family:Cambria; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Cambria; mso-hansi-theme-font:minor-latin;}  Good Morning World! I'd like to introduce a new member of the Oracle WebCenter Team, Christian Finn. We decided to let him do his own intros today. Look for his guest posts next week and he'll be a frequent contributor to WebCenter blog and voice of the community. Hello (Oracle) World! Hi everyone, my name is Christian Finn. It’s a coder’s tradition to have “hello world” be the first output from a new program or in a new language. While I have left my coding days far behind, it still seems fitting to start my new role here at Oracle by saying hello to all of you—our customers, partners and my colleagues. So by way of introduction, a little background about me. I am the new senior director for evangelism on the WebCenter product management team. Not only am I new to Oracle, but the evangelism team is also brand new. Our mission is to raise the profile of Oracle in all of the markets/conversations in which WebCenter competes—social business, collaboration, portals, Internet sites, and customer/audience engagement. This is all pretty familiar turf for me because, as some of you may know, until recently I was the director of product management at Microsoft for Microsoft SharePoint Server and several other SharePoint products. And prior to that, I held management roles at Microsoft in marketing, channels, learning, and enterprise sales. Before Microsoft, I got my start in the industry as a software trainer and Lotus Notes consultant. I am incredibly excited to be joining Oracle at this time because of the tremendous opportunity that lies ahead to improve how people and businesses work. Of all the vendors offering a vision for social business, Oracle is unique in having best of breed strength in market (or coming soon) in all three critical areas: customer experience management; the middleware and back-end applications that run your business; and in the social, collaboration, and content technologies that are the connective tissue between them. Everyone else can offer one or two of the above, but not all three unified together. So it is a great time to come board and there’s a fantastic team of people hard at work on building great products for you. In the coming weeks and months you’ll be hearing much more from us. For now, we’ll kick things off with some blog posts here on the WebCenter blog. Enjoy the reads and please share your thoughts with me over Twitter on @cfinn.

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• WebCenter Customer Spotlight: Hyundai Motor Company

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. They  undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors.  Hyundai Motor Company cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported their future growth in the competitive car industry. Company OverviewHyundai Motor Company is one of the world’s fastest-growing car manufacturers, ranked as the fifth-largest in 2011. The company also operates the world’s largest integrated automobile manufacturing facility in Ulsan, Republic of Korea, which can produce 1.6 million units per year. The company strives to enhance its brand image and market recognition by continuously improving the quality and design of its cars. Business Challenges To maximize the company’s growth potential, Hyundai Motor Company undertook a project to improve business efficiency and reinforce data security by centralizing the company’s sales, financial, and car manufacturing documents into a single repository. Specifically, they wanted to: Introduce a smart work environment to improve staff productivity and efficiency, and take advantage of rapid company growth due to new, enhanced car designs Replace a legacy document system managed by individual staff to improve collaboration, the visibility of corporate documents, and sharing of work-related files between employees Improve the security and storage of documents containing corporate intellectual property, and prevent intellectual property loss when staff leaves the company Eliminate delays when downloading files from the central server to a PC Build a large, single document repository to more efficiently manage and share data between 30,000 staff at the company’s headquarters Establish a scalable system that can be extended to Hyundai offices around the world Solution DeployedAfter conducting a large-scale benchmark test, Hyundai Motor Company chose Oracle Exalogic, Oracle Exadata, Oracle WebLogic Sever, and Oracle WebCenter Content 11g, as they provided better performance, stability, storage, and scalability than their competitors. Business Results Lowered the overall time spent each day on all document-related work by approximately 85%—from 4.5 hours to around 42 minutes on an average day Saved more than US$1 million per year in printer, paper, and toner costs, and laid the foundation for a completely paperless environment Reduced staff’s time spent requesting and receiving documents about car sales or designs from supervisors by 50%, by storing and managing all documents across the corporation in a single repository Cut the time required to draft new-car manufacturing, sales, and design documents by 20%, by allowing employees to reference high-quality data, such as marketing strategy and product planning documents already in the system Enhanced staff productivity at company headquarters by 9% by reducing the document-related tasks of 30,000 administrative and research and development staff Ensured the system could scale to hold 3 petabytes of car sales, manufacturing, and design data by 2013 and be deployed at branches worldwide We chose Oracle Exalogic, Oracle Exadata, and Oracle WebCenter Content to support our new document-centralization system over their competitors as Oracle offers stable storage for petabytes of data and high processing speeds. We have cut the overall time spent each day on document-related work by around 85%, saved more than US$1 million in paper and printing costs, laid the foundation for a smart work environment, and supported our future growth in the competitive car industry. Kang Tae-jin, Manager, General Affairs Team, Hyundai Motor Company Additional Information Hyundai Motor Company Customer Snapshot Oracle WebCenter Content

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• The Whole Enchilada — Fusion Supply Chain in the Cloud

  - by Kathryn Perry

  A guest post by Tyra Crockett, Senior Manager at Oracle No other vendor can offer everything in the cloud the way Oracle can. You can get HR from Workday and CRM from Salesforce, but you can get the whole enchilada—HCM, CRM and ERP—all from Oracle on one platform. If you’re thinking about using Oracle's Cloud Services to implement the newest Oracle Fusion Supply Chain applications, this post is for you. Point #1: The Oracle Cloud Applications Services portfolio includes ERP cloud services which are flexible and can adapt to fill your supply chain needs. For example, you might be opening a small distribution facility in California, but don’t have the time or IT resources to warrant a full scale supply chain implementation. You can use Oracle’s Cloud to implement the Oracle Fusion Supply Chain applications you need without an increase in IT staff or hardware. Then as your business grows, you can add more features and applications to your cloud.   Point #2: Whether you’re implementing a slice of the Fusion Procurement pie, or the entire ERP portfolio, you want to be up and running fast with low upfront costs and investment risks. That’s where you can trust a world-class technology organization like Oracle. Your SaaS subscription-based deployment model will take away the headaches associated with determining your software costs. You also will be able to eliminate expensive customizations and configure your deployment as you like, saving you time and money during the initial stages and upon upgrade. Point #3: Another great benefit of operating your Oracle Fusion Supply Chain in the cloud is the opportunity to standardize your processes across your entire supply chain. You can institute processes in San Francisco and be confident they will be followed in Mexico City and Hong Kong. Point #4: If data security is a concern – and it is for most of us – Oracle-managed cloud services give you the comfort of knowing that your data will always be there when you need it. You will not have to manage the IT services associated with patching and upgrade. They will be taken care of automatically. This enables you to focus on what you do best: managing your business. Point #5: Cloud services aren’t an either/or proposition. You might have very good business reasons for choosing a hybrid model -- running some applications in the cloud and others on premise. That allows you to leverage your own IT department, when and where you need to, and shift focus when necessary. I urge you to take a hard look at the Oracle Fusion Supply Chain applications running in the cloud. These solutions running alongside your existing legacy systems can solve your toughest business challenges as you move forward in the 21st century.

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• PeopleSoft HCM @ OHUG 11: Enter the Matrix

  - by Jay Zuckert

  The PeopleSoft HCM team is back from a very busy and exciting OHUG conference in Orlando. The packed, standing-room only PeopleSoft HCM Roadmap keynote was the highlight of the conference for many attendees and the reviews are in : PeopleSoft rocked the house ! Great demonstration of products in the keynote. Best keynote in a long time, and fun. Engaging and entertaining, great demonstration of capabilities. Message received loud and clear, PeopleSoft applications are here to stay.  PeopleSoft has a real vision moving forward. Real-time polls using mobile texting were cutting edge.                          Tracy Martin (as Trinity) and other members of the PeopleSoft HCM team presented a ‘must-see’ Matrix-themed session while dressed as movie characters. The keynote highlighted planned HCM capabilities for Matrix administration and future organization visualization enhancements. The team also previewed the planned Manager Dashboard and Talent Summary.                           Following the keynote, some of the cast posed for photo opportunities at the OHUG booth in the exhibition hall. As you can imagine, they received some interesting looks walking by the other vendor booths. The PeopleSoft HCM team also presented numerous other OHUG sessions covering PeopleSoft Talent Management, Compensation, HR HelpDesk, Payroll, Global HCM Practices, Time & Labor, Absence Management, and Benefits. All of those presentations are available from the OHUG site at www.ohug.org. When not in one of the well-attended PeopleSoft HCM sessions, conference attendees filled the Oracle booth in the exhibition hall to see live product demonstrations. True to their PeopleSoft roots, some of the PeopleSoft HCM team played as hard as they worked in Orlando and enjoyed the OHUG Appreciation event along with customers at the Hard Rock. We are already busy planning for Oracle OpenWorld 2011 and prepping sessions our PeopleSoft HCM customers are sure to like. We hope to see you there in San Francisco from Oct. 2-6. To learn more about OpenWorld or to register, click here.

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• WebCenter 11.1.1.8 Certified with E-Business Suite 12.2

  - by Steven Chan (Oracle Development)

  Oracle WebCenter Suite is an integrated suite of Fusion Middleware 11gR1 tools used to create web sites and portals using service-oriented architecture (SOA).  Applications adapters are also available. WebCenter Portal 11.1.1.8 is now certified with Oracle E-Business Suite Release 12.2.  This complements our existing certifications of WebCenter Portal 11.1.1.8 with EBS 12.0 and 12.1.  WebCenter Portal 11.1.1.8 is part of Oracle Fusion Middleware 11g Release 1 Version 11.1.1.8.0, also known as FMW 11gR1 Patchset 7.  Certified Platforms Oracle WebCenter Portal is certified to run on any operating system for which Oracle WebLogic Server 11g is certified. For information on operating systems supported by Oracle WebLogic Server 11g and Oracle WebCenter Portal, refer to the 'Oracle Fusion Middleware on WebLogic Server - System Certification' in the Oracle Fusion Middleware 11g Release 1 (11.1.1.x) Certification Matrix. Integration with Oracle WebCenter Portal involves components spanning several different suites of Oracle products. There are no restrictions on which platform any particular component may be installed so long as the platform is supported for that component. Migrating to Oracle WebCenterIf you're currently using Oracle Portal, you should be aware that Portal is now in maintenance mode.  Updates with bug fixes will continue to be produced, but you should consider migrating to Oracle WebCenter for ongoing new features. References Using WebCenter 11.1.1 with Oracle E-Business Suite Release 12.2 (Note 1332645.1) WebCenter Portal 11g Release 1 (11.1.1.8) Documentation Related Articles Oracle E-Business Suite 12.2 Now Available WebCenter Portal 11.1.1.8 Certified with E-Business Suite 12

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• WebCenter Customer Spotlight: Sberbank of Russia

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummarySberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital.Sberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million.Sberbank of Russia deployed Oracle’s Siebel Customer Relationship Management (CRM) applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Based on Oracle WebCenter Content, they implemented an enterprise content management system for documents, unstructured content storage and search, which became an indispensable service across the organization and in the board room business results. Sberbank of Russia consolidated borrower information across the entire organization into a single repository to obtain, for the first time, a single view on the bank’s borrowers. With the implemented solution they reducing the amount of bad debt significantly. Company OverviewSberbank of Russia is the largest credit institution in Russia and the Commonwealth of Independent States (CIS), accounting for 27% of Russian banking assets and 26% of Russian banking capital. In 2010, it ranked 43rd in the world for Tier 1 capital. Business ChallengesSberbank of Russia needed to increase business efficiency and employee productivity due to the growth in its corporate clientele from 1.2 million to an estimated 1.6 million. It also wanted to automate distressed asset management to reduce the number of corporate clients’ bad debts. As part of their business strategy they wanted to drive high-quality, competitive customer services by simplifying client communication processes and enabling personnel to quickly access client information Solution deployedSberbank of Russia deployed Oracle’s Siebel Customer Relationship Management (CRM) applications to create a single client view, optimize client communication, improve efficiency, and automate distressed asset processing. Based on Oracle WebCenter Content, they implemented an enterprise content management system for documents, unstructured content storage and search which became an indispensable service across the organization and in the board room business results. Business ResultsSberbank of Russia consolidated borrower information across the entire organization into a single repository to obtain, for the first time, a single view on the bank’s borrowers. They monitored 103,000 client transactions and 32,000 bank cards with credit collection issues (100% of Sberbank’s bad borrowers) reducing the amount of bad debt significantly. “Innovation and client service are the foundation of our business strategy. Oracle’s Siebel CRM applications helped advance our objectives by enabling us to deliver faster, more personalized service while managing and tracking distressed assets.” A.B. Sokolov, Head of Center of Business Administration and Customer Relationship Management, Sberbank of Russia Additional Information Sberbank of Russia Customer Snapshot Oracle WebCenter Content Siebel Customer Relationship Management 8.1 Oracle Business Intelligence, Enterprise Edition 11g

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• WebCenter Customer Spotlight: Alberta Agriculture and Rural Developmen

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryAlberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada The primary business challenge faced by the Alberta Ministry of Agriculture was that of managing the rapid growth of their information.  They needed to incorporate a system that would work across 22 different divisions within the ministry and deliver an improved and more efficient experience for Desktop, Web and Mobile users, while addressing their regulatory compliance needs as part of the Canadian government. The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content and developed a strong and repeatable information life cycle management methodology across all their 22 divisions and agencies. With the implemented solution, Alberta Agriculture and Rural Development  centrally manages over 20 million documents for 22 divisions and agencies and they have improved time required to find records,  reliability of information, improved speed and accuracy of reporting and data security. Company OverviewAlberta Agriculture and Rural Development is a government ministry that works with producers and consumers to create a strong, competitive, and sustainable agriculture and food industry in the province of Alberta, Canada.  Business ChallengesThe business users were overwhelmed by growth in documents (over 20 million files across 22 divisions and agencies) and it was difficult to find and manage documents and versions. There was a strong need for a personalized easy-to-use, secure and dependable method of managing and consuming content via desktop, Web, and mobile, while improving efficiency and maintaining regulatory compliance by removing the risk of non-uniform approaches to retention and disposition. Solution DeployedAs a first step Alberta Agriculture and Rural Development developed a business case with clear defined business drivers: Reduce time required to find records Locate “lost” records Capture knowledge lost through attrition Increase the ease of retrieval Reduce personal copies Increase reliability of information Improve speed and accuracy of reporting Improve data security The customer implemented a centralized Enterprise Content Management solution based on Oracle WebCenter Content. They used an incremental implementation approach aligned with their divisional and agency structure which allowed continuous process improvement. This led to a very strong and repeatable information life cycle management methodology across all their 22 divisions and agencies. Business ResultsAlberta Agriculture and Rural Development achieved impressive business results: Centrally managing over 20 million files for 22 divisions and agencies Federated model to manage documents in SharePoint and other applications Doing records management for both paper and electronic records Reduced time required to find records Increased the ease of retrieval Increased reliability of information Improved speed and accuracy of reporting Improved data security Additional Information Oracle Open World 2012 Presentation Oracle WebCenter Content

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• Partner Webcast – Implementing Web Services & SOA Security with Oracle Fusion Middleware - 20 September 2012

  - by Thanos

  Security was always one of the main pain points for the IT industry, and new security challenges has been introduced with the proliferation  of the service-oriented approach to building modern software. Oracle Fusion Middleware provides a wide variety of features that ease the building service-oriented solutions, but how these services can be secured?Should we implement the security features in each and every service or there’s a better way? During the webinar we are going to show how to implement non-intrusive declarative security for your SOA components by introducing the Oracle product portfolio in this area, such as Oracle Web Services Manager and Oracle IDM. Agenda: SOA & Web Services basics: quick refresher Building your SOA with Oracle Fusion Middleware: product review Common security risks in the Web Services world SOA & Web Services security standards Implementing Web Services Security with the Oracle products Web Services Security with Oracle – the big picture Declarative end point security with Oracle Web Services Manager Perimeter Security with Oracle Enterprise Gateway Utilizing the other Oracle IDM products for the advanced scenarios Q&A session Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Thursday, September 20, 2012 - 10:00 AM to 11:00 AM CET (GMT/UTC+1)Duration: 1 hour Register Now Send your questions and migration/upgrade requests [email protected] Visit regularly our ISV Migration Center blog or Follow us @oracleimc to learn more on Oracle Technologies, upcoming partner webcasts and events. All content is made available through our YouTube - SlideShare - Oracle Mix.

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• Three Fusion Applications Communities are Now Live

  - by cwarticki

  The Fusion Application Support Team (FAST) launched three communities on the My Oracle Support Community.  These communities provide another channel for customers to get the information about Fusion Applications that they need. The three Fusion Applications communities are: ·     Technical - FA community -- covers all the Fusion Applications technology stack and technical questions from users. ·      Applications and Business Processes community -- covers all the functional questions and issues raised by users for all Fusion Applications except HCM. ·      Fusion Applications HCM community -- covers the functional questions and issues raised by users for Fusion HCM product family. Good for Our Customers Customers participating in these communities can ask questions and get timely responses from Oracle Fusion Applications experts who monitor the communities. The customers can search the Fusion Applications Community contents for information and answers. They also can collaborate with other customers and benefit from the collective experience of the community -- especially from people like you. All customers and partners are invited to join My Oracle Support Community for Fusion Applications. We believe that participating in the Fusion Applications communities can be a win-win option for everyone. We invite you to become an active part of the thriving Fusion Applications communities and experience how this interesting and insightful dialog can benefit you. How to Join the Community Navigate to http://communities.oracle.com. Click the Profile Tab to register yourself and edit your profile. ·         You can subscribe to the Fusion Applications communities by editing your Community Subscriptions. ·         You can get RSS feeds for each of your subscribed communities from the same section.

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• Are You a WebCenter Innovator?

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Calling all Oracle WebCenter Innovators: Submit your Nomination for the 2012 Innovation Awards Click here, to submit your nomination today Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Call for Nominations: Oracle Fusion Middleware Innovation Awards 2012 Are you doing something unique and innovative with Oracle Fusion Middleware? Submit a nomination today for the Oracle Fusion Middleware Innovation Awards. Winners receive a free pass to Oracle OpenWorld 2012 in San Francisco (September 30 - October 4th) and will be honored during a special event at OpenWorld. Categories include: Oracle Exalogic Cloud Application Foundation Service Integration (SOA) and BPM WebCenter Identity Management Data Integration Application Development Framework and Fusion Development Business Analytics (BI, EPM and Exalytics) To be considered for this award, complete the Oracle Fusion Middleware Innovation Awards nomination form and send to [email protected]. The deadline to submit a nomination is 5pm Pacific on July 17, 2012.

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• Managing Regulated Content in WebCenter: USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

  - by Michael Snow

  Guest post today provided by Oracle partner, USDM  Regulated Content in WebCenterUSDM and Oracle offer a new Part 11 compliant solution for Life Sciences (White Paper) Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting. Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.USDM provides:•    Expertise in Life Science ECM Business Processes•    Prebuilt Life Science Configuration in WebCenter •    Validation Accelerator Packs for WebCenterUSDM is very proud to support Oracle’s expanding commitment to Life Sciences…. For more information please contact:  [email protected] Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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• Fusion Applications Outreach Continues: Europe

  - by mvaughan

  By Misha Vaughan, Applications User Experience The Oracle Applications User Experience team recently completed training in Europe for a select group of Oracle application solution consultants. The goal was to educate them about Oracle's investment in the Fusion User Experience. This group of newly trained Applications User Experience Sales Ambassadors (SAMBA), continues a program of educational outreach about Oracle's investment in usability across the suites. Katie Candland, Director, Applications User Experience, talks about the Fusion User Experience in Munich, Germany, recently. If you would like to hear more about the Fusion User Experience, Oracle's deep investment in this space, and how it extends to our existing product lines including JD Edwards, Siebel, E-Business Suite, and more, feel free to contact us. We can point you to a resource local to your area, including specially trained speakers 

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• Fusion CRM ISV program is gaining weight: Examples of certified add-on's

  - by Richard Lefebvre

  The Fusion CRM ISV program is gaining traction. Please find below few examples of the partners having certified their add-on's to seamlessly work on top of Oracle Fusion CRM. For more information, please contact [email protected] ·         Opportunity-to-Quote.  Big Machines now integrates seamlessly to Oracle Fusion CRM, enabling customers with complex products and services and multiple sales channels to streamline the entire opportunity-to-quote process, including product selection, configuration, pricing, quoting, and approval workflows.  Create a custom hyperlink in the Opportunity to invoke Big Machines CPQ application to create a quote and sync up with the Fusion CRM custom quote object using the CRUD operations. The quote can be updated using the custom button in the custom tab in the opportunity details. See: http://www.bigmachines.com/oracle.php  ·         SaaS Billing and Subscription Management.  Is your prospect/customer asking whether top billing partners support Fusion CRM?  Positioning an integrated CRM solution for billing usage and subscription based services?  Need to implement a billable solution on the Oracle Java Cloud Service?  Aria Systems and Zuora have recently engaged with Oracle to deepen their integrations to Fusion CRM and team with Oracle for joint opportunities.  ·         Google Apps, SharePoint, Email-CRM Integrations o   Do your prospects use Google Apps in their business operations?  A “Best of AppExchange” award winner recently completed their integration for Fusion CRM.  CirrusInsight plugs Fusion CRM web services directly into Gmail, allowing you to search existing opportunity or contact, provide account information, and create an interaction such as phone call, appointment, or email against a customer or contact in Fusion CRM directly from Gmail.  o   An EMEA / France based partner, Aryvart provides bi-directional synchronization of appointments and tasks between Google calendar and Oracle Fusion CRM. For customers, it means adopting Oracle Fusion CRM while continuing to use Google calendar for appointments. o   Looking to lower the barrier and expand in SharePoint accounts?  InFact Group (EMEA / France & Germany) provides Microsoft SharePoint Connector for Oracle Fusion CRM. With this solution, you can store documents attached to an opportunity, into Microsoft SharePoint repository. For customers, it means adopting Oracle Fusion CRM while continuing to collaborate across existing content management infrastructure. o   Need to connect to MacMail, GroupWise, or Outlook/Exchange?  Omni Technology is a partner whose Riva CRM Integration recently engaged for support Fusion CRM as a key platform. Migration Tools from competitive CRMs, to Oracle Fusion CRM.  Data Migration Tools from legacy CRMs, to Oracle Fusion CRM.  A partner with the tools and techniques to speed adoption, Conemis provides data integration tools to export data from legacy CRM, and import into Oracle Fusion CRM via WebServices APIs. For customers, it means reducing cost of data migration from legacy CRM system into Oracle Fusion CRM. 

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• Using a boost::fusion::map in boost::spirit::karma

  - by user1097105

  I am using boost spirit to parse some text files into a data structure and now I am beginning to generate text from this data structure (using spirit karma). One attempt at a data structure is a boost::fusion::map (as suggested in an answer to this question). But although I can use boost::spirit::qi::parse() and get data in it easily, when I tried to generate text from it using karma, I failed. Below is my attempt (look especially at the "map_data" type). After some reading and playing around with other fusion types, I found boost::fusion::vector and BOOST_FUSION_DEFINE_ASSOC_STRUCT. I succeeded to generate output with both of them, but they don't seem ideal: in vector you cannot access a member using a name (it is like a tuple) -- and in the other solution, I don't think I need both ways (member name and key type) to access the members. #include <iostream> #include <string> #include <boost/spirit/include/karma.hpp> #include <boost/fusion/include/map.hpp> #include <boost/fusion/include/make_map.hpp> #include <boost/fusion/include/vector.hpp> #include <boost/fusion/include/as_vector.hpp> #include <boost/fusion/include/transform.hpp> struct sb_key; struct id_key; using boost::fusion::pair; typedef boost::fusion::map < pair<sb_key, int> , pair<id_key, unsigned long> > map_data; typedef boost::fusion::vector < int, unsigned long > vector_data; #include <boost/fusion/include/define_assoc_struct.hpp> BOOST_FUSION_DEFINE_ASSOC_STRUCT( (), assocstruct_data, (int, a, sb_key) (unsigned long, b, id_key)) namespace karma = boost::spirit::karma; template <typename X> std::string to_string ( const X& data ) { std::string generated; std::back_insert_iterator<std::string> sink(generated); karma::generate_delimited ( sink, karma::int_ << karma::ulong_, karma::space, data ); return generated; } int main() { map_data d1(boost::fusion::make_map<sb_key, id_key>(234, 35314988526ul)); vector_data d2(boost::fusion::make_vector(234, 35314988526ul)); assocstruct_data d3(234,35314988526ul); std::cout << "map_data as_vector: " << boost::fusion::as_vector(d1) << std::endl; //std::cout << "map_data to_string: " << to_string(d1) << std::endl; //*FAIL No 1* std::cout << "at_key (sb_key): " << boost::fusion::at_key<sb_key>(d1) << boost::fusion::at_c<0>(d1) << std::endl << std::endl; std::cout << "vector_data: " << d2 << std::endl; std::cout << "vector_data to_string: " << to_string(d2) << std::endl << std::endl; std::cout << "assoc_struct as_vector: " << boost::fusion::as_vector(d3) << std::endl; std::cout << "assoc_struct to_string: " << to_string(d3) << std::endl; std::cout << "at_key (sb_key): " << boost::fusion::at_key<sb_key>(d3) << d3.a << boost::fusion::at_c<0>(d3) << std::endl; return 0; } Including the commented line gives lots of pages of compilation errors, among which notably something like: no known conversion for argument 1 from ‘boost::fusion::pair’ to ‘double’ no known conversion for argument 1 from ‘boost::fusion::pair’ to ‘float’ Might it be that to_string needs the values of the map_data, and not the pairs? Though I am not good with templates, I tried to get a vector from a map using transform in the following way template <typename P> struct take_second { typename P::second_type operator() (P p) { return p.second; } }; // ... inside main() pair <char, int> ff(32); std::cout << "take_second (expect 32): " << take_second<pair<char,int>>()(ff) << std::endl; std::cout << "transform map_data and to_string: " << to_string(boost::fusion::transform(d1, take_second<>())); //*FAIL No 2* But I don't know what types am I supposed to give when instantiating take_second and anyway I think there must be an easier way to get (iterate over) the values of a map (is there?) If you answer this question, please also give your opinion on whether using an ASSOC_STRUCT or a map is better.

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• Elevating Customer Experience through Enterprise Social Networking

  - by john.brunswick

  I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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• Using Oracle WebCenter Content for Solving Government Content-Centric Business Problems

  - by Lance Shaw

  Organizations are seeing unprecedented amounts of unstructured information such as documents, images, e-mails, and rich media files. Join us December 12th to learn about how Oracle WebCenter Content can help you provide better citizen services by managing the content lifecycle, from creation to disposition, with a single repository.  With Oracle WebCenter Content, organizations can address any content use case, such as accounts payable, HR on-boarding, document management, compliance, records management, digital asset management, or website management.  If you have multiple content silos and need a strategy for consolidating your unstructured content to reduce costs and complexity, please join us to hear from Shahid Rashid, Oracle WebCenter Development, and Oracle Pillar Partner, Fishbowl Solutions, and learn how you can create the foundation for content-centric business solutions.  •        Solve the problem of multiple content silos (content systems, file systems, workspaces) •        Fully leverage your content across applications, processes and departments •        Create a strategy for consolidating your unstructured content to reduce costs and infrastructure complexity •        Comply with regulations and provide audit trails while remaining agile •        Provide a complete and integrated solution for managing content directly from Oracle Applications (E-Business Suite, PeopleSoft, Siebel, JD Edwards) Join us on December 12th at 2pm ET, 11am PT to learn more!

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• Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter

  - by Kellsey Ruppel

  Register Now for this Webcast. Los Angeles Department of Building & Safety Lowers Customer Service Costs with Oracle WebCenter Los Angeles Department of Building & Safety (LADBS) is one of the largest construction permitting departments in the country, serving over 350,000 walk-in and 530,000 phone customers, and issuing over 110,000 permits worth $3 Billion every year. LADBS needed a way to migrate walk-in and phone transactions to customer self-service, so they turned to Oracle WebCenter and teamed with Oracle Partner 3Di to deliver a customer self-service portal to lower their cost of customer service operation, while increasing customer satisfaction. Attend this Webcast to learn how Oracle WebCenter has allowed Los Angeles Department of Building & Safety to: Deliver a state of the art customer self-service portal Reduce traffic on high cost, low satisfaction customer service channels Integrate business workflows and legacy applications Register Now for this Webcast. REGISTER NOW Register now for this exclusive event. Wednesday, November 14, 2012 10 a.m. PT / 1 p.m. ET Presented by: Giovani DacumosDirector of Systems, Los Angeles Department of Building & Safety Jing ReyesApplications Development Group Manager, Los Angeles Department of Building & Safety Rajiv Desai CEO, 3Di Sheetal ParanjpyeProject Manager, 3Di Presented by: Copyright © 2012, Oracle. All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• Learn How Ancestry.com Helps Families Uncover Their History with Oracle WebCenter

  - by Christie Flanagan

  Delivering Exceptional Online Customer ExperiencesAncestry.com is the world’s largest online family history resource, providing an engaging and interactive customer experience to more than 1.7 million members. With smart search technology, a wealth of learning resources, and a worldwide community of family history enthusiasts, Ancestry.com helps people discover their roots and tell their unique family stories. Key to Ancestry.com’s success has been the delivery of an online customer experience that converts site visitors into paying subscribers and keeps them coming back. To help achieve this goal, Ancestry.com turned to Oracle’s Web experience management solution, Oracle WebCenter Sites. Join us as executives from Ancestry.com and Oracle discuss how Oracle’s Web experience management solution is helping them deliver engaging online experiences. Learn how: Ancestry.com selected Oracle WebCenter Sites to meet their demanding Web experience management requirements The company was able to get up and running quickly despite a complex technology stack and challenging integration requirements with legacy systems Ancestry.com empowered business users to manage the online experience and significantly reduce time to market for their online campaigns and initiatives Register now for the Webcast. REGISTER NOW Thursday,June 28, 201210 a.m. PT / 1 p.m. ET Presented by: Blane Nelson Chief Architect–Applications,Ancestry.com Christie FlanaganDirector of Product Marketing, Oracle WebCenter Sites,Oracle

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• Meet This Year's Most Impressive WebCenter Customer Projects

  - by Michael Snow

  12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Oracle Fusion Middleware: Meet This Year's Most Impressive Customer Projects Oracle OpenWorld Session – Tuesday Oct. 2, 2012: Moscone West, Room 3001 at 11:45AM This year – the Oracle Excellence awards had an amazing number of nominations. Each group at Oracle had a challenge to select the most innovative and game-changing nominations for their winners. The Fusion Middleware Innovation Awards, jointly sponsored by Oracle, OAUG, QUEST, ODTUG, IOUG, AUSOUG and UKOUG, honor organizations using Oracle Fusion Middleware to deliver unique business value.  This year, the awards will recognize customers across eight distinct categories: Oracle Exalogic Cloud Application Foundation Service Integration (SOA) and BPM WebCenter Identity Management Data Integration Application Development Framework and Fusion Development Business Analytics (BI, EPM and Exalytics)  The nominations included the pioneers in our customer base using these solutions in innovative ways to achieve significant business value. Tune in this afternoon for a listing of the WebCenter winners.

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• Fusion Middleware 11gR1 : 4??????

  - by Hiroyuki Yoshino

  ??(2010?4?)??????????????Fusion Middleware 11gR1??????????????? ????????????????? Mainframe and TP-Monitoring Adapters for SOA 11g / CDC Adapters for SOA 11g ???????????????????????? Adapters for CICSAdapters for VSAMAdapters for IMS/TMAdapters for IMS/DBAdapters for TuxedoCDC Adapters for ADABASCDC Adapters for DB2CDC Adapters for IMS/DBCDC Adapters for SQL ServerCDC Adapters for VSAM ?????????????????????????(??)????????????????(??????????????????)????????·????????Adapter Certification??????????????

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• Simulación de carga productiva para anticipar errores

  - by [email protected]

  La presión por la agilidad en el día a día del negocio y por obtener siempre altos niveles de servicio hacen del manejo de la calidad un imperativo básico. Relacionado con ello, Oracle propone a través de su solución ATS (Application Testing Suite) servicios para cumplir con los objetivos de calidad. Oracle Functional Testing permitirá automatizar tediosas tareas de prueba reduciendo el nivel de esfuerzo dentro de los equipos de pruebas y garantizando calidad en cada cambio en los sistemas productivos. Oracle Load Testing permitirá simular carga productiva en los entornos y anticipar errores derivados de la concurrencia, congestión, rendimiento y falta de capacidad sin afectar a los usuarios finales. La suite de Oracle está probada y certificada sobre las siguientes plataformas: Siebel 7.x y 8.x, e-Business Suite 11i10 y superiores, Hyperion, Peoplesoft, JD Edwards, Aplicaciones Web, Web Services y sobre Base de Datos. Brochure: Oracle Load Testing

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• Fusion HCM in Boots

  - by Kristin Rose

  These boots are made for walking, and that’s just what they’ll do…Of course by boots, we’re referring to Oracle’s HCM Boot Camps for OPN members, which offer a hands-on approach to learning about Oracle Fusion HCM and Taleo positioning and capabilities. Those who attend an Oracle HCM boot camp will be prepared to achieve Oracle Fusion HCM Presales Specialist status, discuss Oracle Fusion HCM with customers to build pipeline, and complete competency criteria toward Oracle Fusion HCM 11g Specialization! This in-person event offers expert-led sessions, discussion, and hands-on activities meaning you will get the information quicker and remember it better! Plus, we think a free lunch is always a good thing. As a next step, all interested partners should: Obtain self-service knowledge from the Oracle Fusion Human Capital Management 11g PreSales Specialist Guided Learning Path. Become a Specialist by completing the Oracle Fusion Human Capital Management 11g PreSales Specialist Assessment . Contact their regional Oracle Alliances & Channels point-of-contact to learn more about these free OPN Boot Camp events, and the opportunity to attend the next one. We know you’ll be strutting your stuff after you've gained the knowledge and expertise to become Oracle Fusion HCM Specialized! Check it out! The OPN Communications Team 

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• JWT Token Security with Fusion Sales Cloud

  - by asantaga

  When integrating SalesCloud with a 3rd party application you often need to pass the users identity to the 3rd party application so that  The 3rd party application knows who the user is The 3rd party application needs to be able to do WebService callbacks to Sales Cloud as that user.  Until recently without using SAML, this wasn't easily possible and one workaround was to pass the username, potentially even the password, from Sales Cloud to the 3rd party application using URL parameters.. With Oracle Fusion R8 we now have a proper solution and that is called "JWT Token support". This is based on the industry JSON Web Token standard , for more information see here JWT Works by allowing the user the ability to generate a token (lasts a short period of time) for a specific application. This token is then passed to the 3rd party application as a GET parameter.  The 3rd party application can then call into SalesCloud and use this token for all webservice calls, the calls will be executed as the user who generated the token in the first place, or they can call a special HR WebService (UserService-findSelfUserDetails() ) with the token and Fusion will respond with the users details. Some more details  The following will go through the scenario that you want to embed a 3rd party application within a WebContent frame (iFrame) within the opportunity screen.  1. Define your application using the topology manager in setup and maintenance  See this documentation link on topology manager 2. From within your groovy script which defines the iFrame you wish to embed, write some code which looks like this : def thirdpartyapplicationurl = oracle.topologyManager.client.deployedInfo.DeployedInfoProvider.getEndPoint("My3rdPartyApplication" )def crmkey= (new oracle.apps.fnd.applcore.common.SecuredTokenBean().getTrustToken())def url = thirdpartyapplicationurl +"param1="+OptyId+"&jwt ="+crmkeyreturn (url)  This snippet generates a URL which contains The Hostname/endpoint of the 3rd party application Two Parameters The opportunityId stored in parameter "param1" The JWT Token store in  parameter "jwt" 3. From your 3rd Party Application you now have two options Execute a webservice call by first setting the header parameter "Authentication" to the JWT token. The webservice call will be executed against Fusion Applications "As" the user who execute the process To find out "Who you are" , set the header parameter to "Authentication" and execute the special webservice call findSelfUserDetails(), in the UserDetailsService For more information  Oracle Sales Cloud Documentation , specific chapter on JWT Token OTN samples, specifically the Rich UI With JWT Token Sample Oracle Fusion Applications General Documentation

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• Neue Version der Oracle Fusion Middleware 11gR1

  - by Thomas Leopold

  Oracle Fusion Middleware 11g R1 Patch Set 3 (11.1.1.4.0) ist verfügbar. Wichtige Neuerungen und Fixes bei WebLogic Server, BPM, SOA und WebCenter Suite und weiteren Komponenten stehen damit unseren Kunden zur Verfügung. Eine umfangreiche Liste sowie die Informationen zum Herunterladen findet ihr in der Langversion dieses Artikels (einfach 'mehr ...' klicken). Und natürlich gibt es auche eine neue Dokumentation zu Version 11.1.1.4.0 (Patch Set 3). Wir sind mit SOA Suite und BPM Suite führend im Bereich der Integrationslösungen.Artikel auf technology.de lesen ...

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