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  • The New My Oracle Support User Interface (HTML-based)

    - by user793553
    A single source for learning about the latest enhancements to the My Oracle Support User Interface... On January 27, 2012, we launched a new My Oracle Support HTML-based user interface (UI). The new user interface is built using Oracle’s Application Development Framework and is our first step towards providing a single online support portal for our customers and partners; one that all users will transition to in the coming months. Further enhancements to the HTML-based user interface are planned for April 13, 2012. We will transition users of the standard Flash-based interface in the coming months. To help facilitate a smooth transition, we invite you to preview and begin using the new My Oracle Support interface by going to supporthtml.oracle.com and sign in using your Single Sign-on username and password For full information regarding functionality, supported browsers and links to quick and easy videos on how to navigate the new UI, please check out Doc ID 1385682.1 

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  • Learn Why Oracle is Offering Linux Support

    Cliff interviews Edward Screven, Oracle's Chief Corporate Architect, about why Oracle decided to support Linux, what the different levels of support will be, how this benefits Oracle applications customers, and whether Oracle will continue to support other operating systems.

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  • Premier Support for Hyperion Enterprise Performance Management System 11.1.1.x Ends July 2013

    - by inowodwo
    Premier Support for Oracle Hyperion Enterprise Performance Management System release 11.1.1.x expires July 2013. After July 2013, Sustaining Support will continue to be provided in accordance with Oracle's Lifetime Support Policy. Customers must follow a supported upgrade path.If your deployment is at EPM System release 11.1.1.4- Your supported upgrade path is directly to release 11.1.2.2.If your deployment is at EPM System Release 11.1.1.3 release- Your supported upgrade path is directly to release 11.1.2.2.If your deployment is at a prior 11.1.1.3 release- The recommended path is to upgrade to release 11.1.1.3. From here, you can continue a direct upgrade to release 11.1.2.2. For more information see Doc ID 1511588.1 or the Oracle Lifetime Support Policy

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  • ubuntu-support-status error

    - by Robert Vila
    Running Natty, I read: "The ubuntu-support-status command will print the exact status of your system." I typed: $ ubuntu-support-status Traceback (most recent call last): File "/usr/bin/ubuntu-support-status", line 105, in <module> (still_supported, support_str) = get_maintenance_status(cache, pkg.name, support_tag) File "/usr/bin/ubuntu-support-status", line 37, in get_maintenance_status raise Exception("No date tag found") Exception: No date tag found Does someone know why can this happen. Could it be because is it running on a Mac. How can this be fixed?

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  • Developing a Support Plan for Cloud Applications

    - by BuckWoody
    Last week I blogged about developing a High-Availability plan. The specifics of a given plan aren't as simple as "Step 1, then Step 2" because in a hybrid environment (which most of us have) the situation changes the requirements. There are those that look for simple "template" solutions, but unless you settle on a single vendor and a single way of doing things, that's not really viable. The same holds true for support. As I've mentioned before, I'm not fond of the term "cloud", and would rather use the tem "Distributed Computing". That being said, more people understand the former, so I'll just use that for now. What I mean by Distributed Computing is leveraging another system or setup to perform all or some of a computing function. If this definition holds true, then you're essentially creating a partnership with a vendor to run some of your IT - whether that be IaaS, PaaS or SaaS, or more often, a mix. In your on-premises systems, you're the first and sometimes only line of support. That changes when you bring in a Cloud vendor. For Windows Azure, we have plans for support that you can pay for if you like. http://www.windowsazure.com/en-us/support/plans/ You're not off the hook entirely, however. You still need to create a plan to support your users in their applications, especially for the parts you control. The last thing they want to hear is "That's vendor X's problem - you'll have to call them." I find that this is often the last thing the architects think about in a solution. It's fine to put off the support question prior to deployment, but I would hold off on calling it "production" until you have that plan in place. There are lots of examples, like this one: http://www.va-interactive.com/inbusiness/editorial/sales/ibt/customer.html some of which are technology-specific. Once again, this is an "it depends" kind of approach. While it would be nice if there was just something in a box we could buy, it just doesn't work that way in a hybrid system. You have to know your options and apply them appropriately.

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  • Developing a Support Plan for Cloud Applications

    - by BuckWoody
    Last week I blogged about developing a High-Availability plan. The specifics of a given plan aren't as simple as "Step 1, then Step 2" because in a hybrid environment (which most of us have) the situation changes the requirements. There are those that look for simple "template" solutions, but unless you settle on a single vendor and a single way of doing things, that's not really viable. The same holds true for support. As I've mentioned before, I'm not fond of the term "cloud", and would rather use the tem "Distributed Computing". That being said, more people understand the former, so I'll just use that for now. What I mean by Distributed Computing is leveraging another system or setup to perform all or some of a computing function. If this definition holds true, then you're essentially creating a partnership with a vendor to run some of your IT - whether that be IaaS, PaaS or SaaS, or more often, a mix. In your on-premises systems, you're the first and sometimes only line of support. That changes when you bring in a Cloud vendor. For Windows Azure, we have plans for support that you can pay for if you like. http://www.windowsazure.com/en-us/support/plans/ You're not off the hook entirely, however. You still need to create a plan to support your users in their applications, especially for the parts you control. The last thing they want to hear is "That's vendor X's problem - you'll have to call them." I find that this is often the last thing the architects think about in a solution. It's fine to put off the support question prior to deployment, but I would hold off on calling it "production" until you have that plan in place. There are lots of examples, like this one: http://www.va-interactive.com/inbusiness/editorial/sales/ibt/customer.html some of which are technology-specific. Once again, this is an "it depends" kind of approach. While it would be nice if there was just something in a box we could buy, it just doesn't work that way in a hybrid system. You have to know your options and apply them appropriately.

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  • My Oracle Support Accreditation for Database and Enterprise Manager

    - by A. G.
    Have you actively used My Oracle Support for 6-9 months? Take your expertise to the next level—become accredited! By completing the accreditation learning series, you can increase your proficiency with My Oracle Support’s core functions and build skills to help you leverage Oracle solutions, tools, and knowledge that enable productivity. Accreditation learning paths are available for Oracle Database and Enterprise Manager, which focus on product-specific best practices, recommendations, and tool enablement—up leveling your capabilities with these Oracle products. Course topics include:   Oracle Database Staying informed  Install Patching Upgrade Performance Security Scalability Enterprise Manager Staying informed  Supportability Certification Patching Upgrade Performance Diagnostic Tools Troubleshooting Visit the My Oracle Support Accreditation Index and get started with the Level 1 My Oracle Support Accreditation path and product-specific Level 2 learning paths for Oracle Database and Enterprise Manager.

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  • Leadership Perspective: Using My Oracle Support Community to Increase Productivity

    Your IT organization may know about My Oracle Support Community, but as an IT leader facing tight budgets and increasing SLAs have you considered the operational business benefits Community offers? These benefits include faster problem resolution and increased per capita work capacity. In this podcast, learn how to maximize IT productivity without spending an additional dollar on support, using tools already included in your Oracle Premier Support subscription.

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  • Java EE 7 support in Eclipse 4.3

    - by arungupta
    Eclipse Kepler (4.3) features 71 different open source projects and over 58 million LOC. One of the main themes of the release is the support for Java EE 7. Kepler specifically added support for the features mentioned below: Create Java EE 7 Eclipse projects or using Maven New facets for JPA 2.1, JSF 2.2, Servlet 3.1, JAX-RS 2.0, EJB 3.2 Schemas and descriptors updated for Java EE 7 standards (web.xml, application.xml, ejb-jar.xml, etc) Tolerance for JPA 2.1 such as features can be used without causing invalidation and content assist for UI (JPA 2.1) Support for NamedStoredProcedureQuery (JPA 2.1) Schema generation configuration in persistence.xml (JPA 2.1) Updates to persistence.xml editor with the new JPA 2.1 properties Existing features support EE7 (Web Page Editor, Palette, EL content assist, annotations, JSF tags, Facelets, etc) Code generation wizards tolerant of EE7 (New EJB, Servlet, JSP, etc.) A comprehensive list of features added in this release is available in Web Tools Platform 3.5 - New and Noteworthy. Download Eclipse 4.3 and Java EE 7 SDK and start playing with Java EE 7! Oracle Enterprise Pack for Eclipse was released recently that uses Eclipse Kepler RC3 but will be refreshed soon to include the final bits.

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  • My Oracle Support??????????????: Exadata????

    - by Steve He(???)
    ?2012?10???????My Oracle Support ??????????,?????????????????????12?20???Exadata????????????????? ?,?????,????,?????????????????My Oracle Support????,?Oracle?????,??????????Oracle????? ?????????????????????????Exadata??,????????????????????????????????,??????,?????????????????????,?????????????????????! ?????? ? https://communities.oracle.com/ ??My Oracle Support???,???“????”! ???????????,12?20??????????Exadata??!

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  • My Oracle Support 6.3 - ?????

    - by Steve He(???)
    My Oracle Support 6.3 ?2012?10?13???,???????30?????60+bug ??. ?????? ????????????,?“how to”????????,???????????????? ?My Oracle Support????????????:??????????,?????????(???????????)? ????:???My Oracle Support??????????????????????,????????????????,????????????????????,???????,????????,???????????????,???:https://blogs.oracle.com/supportportal/entry/mos_6_2_release ???????ORA-600,ORA-700:??“ORA-600 [ARG1]”???“ORA-00600: Internal Error Code, Arguments: [Arg1]”,??????????

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  • ????My Oracle Support????

    - by Steve He(???)
    Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.5pt; mso-bidi-font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:??; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-font-kerning:1.0pt;} Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.5pt; mso-bidi-font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:??; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-font-kerning:1.0pt;} ????????My Oracle Support???10????????????????????   My Oracle Support?????????????,????,????????,?????Oracle??,??????????????????My Oracle Support???,????(SR),????????,My Oracle Support???????????????,??????????,????????????????????,??Oracle??,??????,?????????????   ?????2???:1.???My Oracle Support,???“??(community)”???,????????????My Oracle Support???2. ????????https??My Oracle Support??:  https://communities.oracle.com/ ???????????????????,???????????????????????,??????????????????????????,??Oracle?????,?????Oracle?????????? ????????????????,?????????????????,???????????????????,????????????????,????????????????!??????“https://communities.oracle.com/”?????????,????????????

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  • An Open Letter from Lyle Ekdahl, Group Vice President and General Manager, Oracle's JD Edwards

    - by Brian Dayton
    From Lyle Ekdahl, Group Vice President and General Manager, Oracle's JD Edwards As you may have heard, we recently announced some changes to the way Oracle will offer licensing of technology products with JD Edwards EnterpriseOne. Specifically, we have withdrawn from new sales the product known as JD Edwards EnterpriseOne Technology Foundation ("Blue Stack"). Our motivation for this change is simply to streamline licensing for our customers. Going forward, customers will license Oracle products from Oracle and IBM products from IBM. Customers who are currently licensed for Technology Foundation will continue to receive support--unchanged--through September 30, 2016. This announcement affects how customers license these IBM products; it does not affect Oracle's certification roadmap for IBM products with JD Edwards EnterpriseOne. Customers who are currently running their JD Edwards EnterpriseOne infrastructure using IBM platform components can continue to do so regardless of whether they license these components via Technology Foundation or directly from IBM. New customers choosing to run JD Edwards EnterpriseOne on IBM technology should license JD Edwards EnterpriseOne Core Tools from Oracle while licensing Infrastructure and any licenses of IBM products from IBM. For more information about this announcement, customers should refer to My Oracle Support article 1232453.1 Questions included in the "Frequently Asked Questions" document on My Oracle Support: Is Oracle dropping support for IBM DB2 and IBM WebSphere with JD Edwards EnterpriseOne? No. This announcement affects how customers license these IBM products; it does not affect Oracle's certification roadmap for these products. The JD Edwards EnterpriseOne matrix of supported databases, web servers, and portals remains unchanged, including planned support for IBM DB2, IBM WebSphere Application Server, and IBM WebSphere Portal. Customers who are currently running their JD Edwards EnterpriseOne infrastructure using IBM platform components can continue to do so regardless of whether they license these components via Technology Foundation or directly from IBM. As always, the timing and versions of such third-party certifications remain at Oracle's discretion. Does this announcement mean that Oracle is withdrawing support for JD Edwards EnterpriseOne on the IBM i platform? Absolutely not. JD Edwards EnterpriseOne support on the IBM i platform remains unchanged. This announcement simply states that customers will acquire Oracle products from Oracle and IBM products from IBM. In fact, as evidenced by the recent "IBM i Solution Edition for JD Edwards" offering, IBM and the JD Edwards product teams continue to innovate and offer attractive, cost-competitive solutions to the ERP marketplace. For more information about this offering see: http://www-03.ibm.com/systems/i/advantages/oracle/. I hope this clarifies any concerns. Let me know if you have any additional questions or concerns. -Lyle

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  • Pasting extended ACL contents into telnet session to Cisco Router SIM

    - by Kyle Brandt
    I have a telnet session to a dynamips router sim. When I try to paste the contents of an actually working ACL retrieved from 'show run' into the access list, only part of gets pasted. The session is something like: enable conf t ip access-list extended Internet <PASTE of Rules> It stops right in the middle of a line: permit tcp any host 123.123.123.123 gt 1 ! should be gt 1023 Anyone know what is happening? The source is an extended access list.

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  • An XEvent a Day (19 of 31) – Using Customizable Fields

    - by Jonathan Kehayias
    Today’s post will be somewhat short, but we’ll look at Customizable Fields on Events in Extended Events and how they are used to collect additional information.  Customizable Fields generally represent information of potential interest that may be expensive to collect, and is therefore made available for collection if specified by the Event Session.  In SQL Server 2008 and 2008 R2, there are 50 Events that have customizable columns in their payload.  In SQL Server Denali CTP1, there...(read more)

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  • An XEvent a Day (13 of 31) – The system_health Session

    - by Jonathan Kehayias
    Today’s post was originally planned for this coming weekend, but seems I’ve caught whatever bug my kids had over the weekend so I am changing up today’s blog post with one that is easier to cover and shorter.  If you’ve been running some of the queries from the posts in this series, you have no doubt come across an Event Session running on your server with the name of system_health.  In today’s post I’ll go over this session and provide links to references related to it. When Extended Events...(read more)

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  • An XEvent a Day (14 of 31) – A Closer Look at Predicates

    - by Jonathan Kehayias
    When working with SQL Trace, one of my biggest frustrations has been the limitations that exist in filtering.  Using sp_trace_setfilter to establish the filter criteria is a non-trivial task, and it falls short of being able to deliver complex filtering that is sometimes needed to simplify analysis.  Filtering of trace data was performed globally and applied to the trace affecting all of the events being collected.  Extended Events introduces a much better system of filtering using...(read more)

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  • An XEvent a Day (15 of 31) – Tracking Ghost Cleanup

    - by Jonathan Kehayias
    If you don’t know anything about Ghost Cleanup, I recommend highly that you go read Paul Randal’s blog posts Inside the Storage Engine: Ghost cleanup in depth , Ghost cleanup redux , and Turning off the ghost cleanup task for a performance gain .  To my knowledge Paul’s posts are the only things that cover Ghost Cleanup at any level online. In this post we’ll look at how you can use Extended Events to track the activity of Ghost Cleanup inside of your SQL Server.  To do this, we’ll first...(read more)

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  • An XEvent a Day (17 of 31) – A Look at Backup Internals and How to Track Backup and Restore Throughput (Part 1)

    - by Jonathan Kehayias
    Today’s post is a continuation of yesterday’s post How Many Checkpoints are Issued During a Full Backup? and the investigation of Database Engine Internals with Extended Events.  In today’s post we’ll look at how Backup’s work inside of SQL Server and how to track the throughput of Backup and Restore operations.  This post is not going to cover Backups in SQL Server as a topic; if that is what you are looking for see Paul Randal’s TechNet Article Understanding SQL Server Backups . Yesterday...(read more)

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  • An XEvent a Day (16 of 31) – How Many Checkpoints are Issued During a Full Backup?

    - by Jonathan Kehayias
    This wasn’t my intended blog post for today, but last night a question came across #SQLHelp on Twitter from Varun ( Twitter ). #sqlhelp how many checkpoints are issued during a full backup? The question was answered by Robert Davis (Blog|Twitter) as: Just 1, at the very start. RT @ 1sql : #sqlhelp how many checkpoints are issued during a full backup? This seemed like a great thing to test out with Extended Events so I ran through the available Events in SQL Server 2008, and the only Event related...(read more)

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  • An XEvent a Day (8 of 31) – Targets Week – synchronous_event_counter

    - by Jonathan Kehayias
    Yesterday’s post, Targets Week - Bucketizers , looked at the bucketizer Targets in Extended Events and how they can be used to simplify analysis and perform more targeted analysis based on their output.  Today’s post will be fairly short, by comparison to the previous posts, while we look at the synchronous_event_counter target, which can be used to test the impact of an Event Session without actually incurring the cost of Event collection. What is the synchronous_event_counter? The synchronous_event_count...(read more)

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  • An XEvent a Day (9 of 31) – Targets Week – pair_matching

    - by Jonathan Kehayias
    Yesterday’s post, Targets Week – synchronous_event_counter , looked at the counter Target in Extended Events and how it could be used to determine the number of Events a Event Session will generate without actually incurring the cost to collect and store the Events.  Today’s post is coming late, I know, but sometimes that’s just how the ball rolls.  My original planned demo’s for today’s post turned out to only work based on a fluke, though they were very consistent at working as expected,...(read more)

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  • An XEvent a Day (30 of 31) – Tracking Session and Statement Level Waits

    - by Jonathan Kehayias
    While attending PASS Summit this year, I got the opportunity to hang out with Brent Ozar ( Blog | Twitter ) one afternoon while he did some work for Yanni Robel ( Blog | Twitter ).  After looking at the wait stats information, Brent pointed out some potential problem points, and based on that information I pulled up my code for my PASS session the next day on Wait Statistics and Extended Events and made some changes to one of the demo’s so that the Event Session only focused on those potentially...(read more)

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