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  • Our work name lately transformed to Revenue from Customer Support... Support? [on hold]

    - by Hollis Nieves
    I have been employeed from the same company (mobile phone business) for quite some time today like a Customer Support Represenative. I also have usually completed nicely until recently and loved the task. Into a Person Support/Revenue middleapproximately we've been converted by May and we've to purchase Television service to clients who call-in about their mobile phone service... They need us to become really manipulative with it. We havent had instruction on it. and our supervisors actually dont understand something about any of it possibly but need us to "Purchase! Purchase! Purchase!" ugggh. At I will become at my work any guidance? Revenue 've never be completed by me and I truly worry losing my work due to my performance. Revenue makes me uneasy... Any feedback could be appreciated

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  • Bookmark these Useful Support Notes

    - by DebaChatterjee-Oracle
    I am often asked by customers whether we have a document or paper on frequently asked Multitenant questions ? Since a FAQ type page needs to be frequently updated we have created a note in My Oracle Support. This note is maintained by Oracle Support and is continuously updated as we find new questions from our customers.  You can access the FAQ page here (1511619.1).  In addition to this page we have also created a master note for the Multitenant Option. This note is a good starting point for learning the basics of Oracle Multitenant. The master note can be accessed here (1519699.1).

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  • Are support for Object.hasOwnProperty and Function.call reliably mutual?

    - by kennebec
    Can anyone tell me if there are any clients (browsers) that define a functioning Object.prototype.hasOwnProperty that do NOT define a Function.prototype.call? That is, must I use belt and suspenders to qualify clients for a certain level of scripting, or will hasOwnProperty do for both? if(Object.hasOwnProperty && Function.call){ // add script } Is support for either of these properties a reliable subset of support for the other?

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  • What is the best solution for remote desktop / visual support?

    - by SchizoDuckie
    We are currently investigating different remote-desktop support solutions to help our clients if they have any problems with our software and I would like some input on the best solutions out there. We have the following needs / wishes: Cross platform Preferrably no installation on the user-end Should penetrate firewalls and not be bothered by antivirus stuff. Should leave no residu behind after support. I know of VNC, logmeinrescue.com, dameware remote control, msn remote desktop and many others, but which one is the best?

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  • Time for Some Bleach, Disinfectant, and What Else? [Image]

    - by Asian Angel
    Sometimes working in Tech Support requires a lot of courage (and cleaning supplies)… That’s not a disgusting Mac keyboard. THIS is a disgusting Mac keyboard. [FIXED] [via Reddit - Tech Support Gore] HTG Explains: What The Windows Event Viewer Is and How You Can Use It HTG Explains: How Windows Uses The Task Scheduler for System Tasks HTG Explains: Why Do Hard Drives Show the Wrong Capacity in Windows?

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  • Hiding Extended program check errors for Includes in ABAP

    - by Esti
    How can I stop the ABAP extended program check (SLIN) from reporting errors in include libraries that I may not have write access to? I like to leave the extended check with as few errors & warnings as possible, usually when I intentionally use something in a way that may cause a warning, I use the pseudo comments ("#EC * etc) to hide the message. This also tells the next programmer that I at least thought about the possible consequences of using something in a particular way. When these statements are in includes that I have no control over, I would like to hide the messages without changing the offending libraries/includes.

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  • Specification of Extended Properties in OleDb connection string?

    - by Monty
    At the moment I'm searching for properties for a connection string, which can be used to connect to an Excel file in readonly mode. Searching Google gets me a lot of examples of connection strings, but I can't seem to find a specification of all possibilities in the 'Extended Properties' section of the OleDb connection string. At the moment I've this: Provider = Microsoft.Jet.OLEDB.4.0; Data Source = D:\Data\Customers.xls; Extended Properties = 'Excel 8.0; Mode=Read; ReadOnly=true; HDR=Yes'; However... I've composed this by examples. So questions: 1. What is a decent source for OleDb Connection String documentation/reference? 2. Is the above connection string indeed connecting to the Excel file in readonly mode? Thanks!

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  • detect if extended desktop is to the left or to the right

    - by bobobobo
    So, I have a screen capture utility (it takes full screen shots and saves it to png files) I've written, and it uses SM_CXVIRTUALSCREEN and SM_CYVIRTUALSCREEN to determine the width and height of the desktop. I then get the desktop DC and copy out the bits and save them as png. BitBlt( backDC, 0, 0, backBufferCX, backBufferCX, desktopDC, X_SRC, 0, SRCCOPY ); Here X_SRC is usually 0, UNLESS THE DESKTOP HAS BEEN EXTENDED "TO THE LEFT". In that case it needs to be -1280px, for example, if the left monitor measures 1280px. How can I determine if the desktop's starting point is negative (if the user has extended his desktop to the left?)

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  • facebook extended access token login

    - by Pota Onasys
    I have the following code: $facebook = new Facebook(array( 'appId' => ID, 'secret' => SECRET, 'cookie' => true)); $fb_uid = $facebook->getUser(); if($fb_uid) { // check if person with fb_uid as facebook id in database, // if so log them in. If not, register them. $fb_user = $facebook->api('/' . $fb_uid); I then get their email address using $fb_user['email'] and facebook_id and store in the database as a means to log them in the future Sometimes $fb_uid returns false even though the person is logged in using facebook ... I think it is because the access token expires. how can I change this code to incorporate the extended access token to log in the user to my site? offline access token is deprecated, so I need to use the extended access token.

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  • Oracle Linux and Oracle VM pricing guide

    - by wcoekaer
    A few days ago someone showed me a pricing guide from a Linux vendor and I was a bit surprised at the complexity of it. Especially when you look at larger servers (4 or 8 sockets) and when adding virtual machine use into the mix. I think we have a very compelling and simple pricing model for both Oracle Linux and Oracle VM. Let me see if I can explain it in 1 page, not 10 pages. This pricing information is publicly available on the Oracle store, I am using the current public list prices. Also keep in mind that this is for customers using non-oracle x86 servers. When a customer purchases an Oracle x86 server, the annual systems support includes full use (all you can eat) of Oracle Linux, Oracle VM and Oracle Solaris (no matter how many VMs you run on that server, in case you deploy guests on a hypervisor). This support level is the equivalent of premier support in the list below. Let's start with Oracle VM (x86) : Oracle VM support subscriptions are per physical server on which you deploy the Oracle VM Server product. (1) Oracle VM Premier Limited - 1- or 2 socket server : $599 per server per year (2) Oracle VM Premier - more than 2 socket server (4, or 8 or whatever more) : $1199 per server per year The above includes the use of Oracle VM Manager and Oracle Enterprise Manager Cloud Control's Virtualization management pack (including self service cloud portal, etc..) 24x7 support, access to bugfixes, updates and new releases. It also includes all options, live migrate, dynamic resource scheduling, high availability, dynamic power management, etc If you want to play with the product, or even use the product without access to support services, the product is freely downloadable from edelivery. Next, Oracle Linux : Oracle Linux support subscriptions are per physical server. If you plan to run Oracle Linux as a guest on Oracle VM, VMWare or Hyper-v, you only have to pay for a single subscription per system, we do not charge per guest or per number of guests. In other words, you can run any number of Oracle Linux guests per physical server and count it as just a single subscription. (1) Oracle Linux Network Support - any number of sockets per server : $119 per server per year Network support does not offer support services. It provides access to the Unbreakable Linux Network and also offers full indemnification for Oracle Linux. (2) Oracle Linux Basic Limited Support - 1- or 2 socket servers : $499 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management. It includes ocfs2 as a clustered filesystem. (3) Oracle Linux Basic Support - more than 2 socket server (4, or 8 or more) : $1199 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management. It includes ocfs2 as a clustered filesystem (4) Oracle Linux Premier Limited Support - 1- or 2 socket servers : $1399 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management, XFS filesystem support. It also offers Oracle Lifetime support, backporting of patches for critical customers in previous versions of package and ksplice zero-downtime updates. (5) Oracle Linux Premier Support - more than 2 socket servers : $2299 per server per year This subscription provides 24x7 support services, access to the Unbreakable Linux Network and the Oracle Support portal, indemnification, use of Oracle Clusterware for Linux HA and use of Oracle Enterprise Manager Cloud control for Linux OS management, XFS filesystem support. It also offers Oracle Lifetime support, backporting of patches for critical customers in previous versions of package and ksplice zero-downtime updates. (6) Freely available Oracle Linux - any number of sockets You can freely download Oracle Linux, install it on any number of servers and use it for any reason, without support, without right to use of these extra features like Oracle Clusterware or ksplice, without indemnification. However, you do have full access to all errata as well. Need support? then use options (1)..(5) So that's it. Count number of 2 socket boxes, more than 2 socket boxes, decide on basic or premier support level and you are done. You don't have to worry about different levels based on how many virtual instance you deploy or want to deploy. A very simple menu of choices. We offer, inclusive, Linux OS clusterware, Linux OS Management, provisioning and monitoring, cluster filesystem (ocfs), high performance filesystem (xfs), dtrace, ksplice, ofed (infiniband stack for high performance networking). No separate add-on menus. NOTE : socket/cpu can have any number of cores. So whether you have a 4,6,8,10 or 12 core CPU doesn't matter, we count the number of physical CPUs.

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  • Proactive Support Sessions at OUG London and OUG Ireland

    - by THE
    .conf td { width: 350px; border: 1px solid black; background-color: #ffcccc; } table { border: 1px solid black; } tr { border: 0px solid black; } td { border: 1px solid black; padding: 5px; } Oracle Proactive Support Technology is proud to announce that two members of its team will be speaking at the UK and Ireland User Group Conferences this year. Maurice and Greg plan to run the following sessions (may be subject to change): Maurice Bauhahn OUG Ireland BI & EPM and Technology Joint SIG Meeting 20 November 2012 BI&EPM SIG event in Ireland (09:00-17:00) and OUG London EPM & Hyperion Conference 2012 Tuesday 23rd to Wednesday 24th Oct 2012 Profit from Oracle Diagnostic Tools Embedded in EPM Oracle bundles in many of its software suites valuable toolsets to collect logs and settings, slice/dice error messages, track performance, and trace activities across services. Become familiar with several enterprise-level diagnostic tools embedded in Enterprise Performance Management (Enterprise Manager Fusion Middleware Control, Remote Diagnostic Agent, Dynamic Monitoring Service, and Oracle Diagnostic Framework). Expedite resolution of Service Requests as you learn to upload output from these tools to My Oracle Support. Who will benefit from attending the session? Geeks will find this most beneficial, but anyone who raises Oracle technical service requests will learn valuable pointers that may speed resolution. The focus is on the EPM stack, but this session will benefit almost everyone who needs to drill deeper into Oracle software environments. What will delegates learn from the session? Delegates who participate in this session will learn: How to access and run Remote Diagnostic Agent, Enterprise Manager Fusion Middleware Control, Dynamic Monitoring Service, and Oracle Diagnostic Framework. How to exploit the strengths of each tool. How to pass the outputs to My Oracle Support. How to restrict exposure of sensitive information. OUG Ireland BI & EPM and Technology Joint SIG Meeting 20 November 2012 BI&EPM SIG event in Ireland (09:00-17:00) and OUG London EPM & Hyperion Conference 2012 Tuesday 23rd to Wednesday 24th Oct 2012 Using EPM-Specific Troubleshooting Tools EPM developers have created a number of EPM-specific tools to collect logs and configuration files, centralize configuration information, and validate a configured installation (Ziplogs, EPM Registry Editor, [Deployment Report, Registry Cleanup Utility, Reset Configuration Tool, EPMSYS Hostname Check] and Validate [EPM System Diagnostic]). Learn how to use these tools on your own or to expedite Service Request resolution. Who will benefit from attending the session? Anyone who monitors Oracle EPM environments or raises service requests will learn valuable lessons that could speed resolution of those requests. Anyone from novices to experts will benefit from this review of custom troubleshooting EPM tools. What will delegates learn from the session? Learn where to locate and start EPM troubleshooting tools created by EPM developers Learn how to collect and upload outputs of EPM troubleshooting tools. Adapt to history of changes in these tools across time and version. Learn how to make critical changes in configurations. Grzegorz Reizer OUG London EPM & Hyperion Conference 2012 Tuesday 23rd to Wednesday 24th Oct 2012 EPM 11.1.2.2: Detailed overview of new features and improvements in Financial Management products. This presentation is a detailed overview of new features and improvements introduced in Enterprise Performance Management 11.1.2.2 for Financial Management products (Hyperion Financial Managment, Hyperion Planning, Financial Close Management). The presentation will cover a number of new product features from recently introduced configurable dimensionality in HFM to new functionality enhancements in Planning. We'll close the session with an overview of upgrade options from earlier product releases.

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  • Mac OS X Terminal: mouse support?

    - by avetis.kazarian
    Is there a native option (ie. without installing extra soft/package/plugins) to enable mouse support in the Terminal app? Actually, I'm using a lot vim with the option set mouse=a (activating mouse features). But it seems that Terminal don't support all xterm's features. It appears (after some googling) that Terminal had once the mouse support, but I wonder where did it go. N.B: I really want mouse support in Terminal, not only for vim, so please, don't suggest MacVim :]

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  • How do I enable JPEG Support for PHP?

    - by ngache
    My Configure Command doesn't say anything about jpg, nor gif/png, but I can see gif/png support in the output of phpinfo(). I built PHP with --with-gd, but only GIF Support and PNG Support are in the output of phpinfo(), how do I enable JPEG Support?

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  • Microsoft launches IE9 preview – No support for XP

    - by samsudeen
    Microsoft launched the developer preview version of Internet Explorer 9 (IE9) at MIX 10 web conference yesterday.This release is aimed getting the feedback from website designers , developers and other community to make IE9 development better from its previous versions. Microsoft will update the developer preview every eight weeks and the next update is expected on mid of march.So what is new and interesting  about IE9 Chakra Chakra (The new scripting engine of IE9) renders the Java script much faster compared to IE8 and other browsers thus improving the performance significantly.According to Microsoft Chakra renders the java script in background with a separate thread parallel to the main engine which is complete new way of rendering from the current browser technologies Standards Microsoft is desperate to make ( surprisingly!!!) IE9 compliance to  web standards by supporting the open standards such as Accelerated support for HTML5 video support for new web technologies such as CSS3 and SVG2. ACID3 Test IE9 scores (55/100) in its latest ACID3 test which is much better compared to the IE8 score (22/100) but not even  nearer to their rivals Chrome, Opera, and Safari which scores 100/100 in ACID3 testing I am little disappointed over not able to download the  developer preview on my XP machine. The early comments looks much positive for IE9.If you want to explore IE9,check the Microsoft Test drive site  at Microsoft IE9 Test-drive You can also download the IE9 developer preview at Download Preview Join us on Facebook to read all our stories right inside your Facebook news feed.

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  • An XEvent a Day (18 of 31) – A Look at Backup Internals and How to Track Backup and Restore Throughput (Part 2)

    - by Jonathan Kehayias
    In yesterday’s blog post A Look at Backup Internals and How to Track Backup and Restore Throughput (Part 1) , we looked at what happens when we Backup a database in SQL Server.  Today, we are going to use the information we captured to perform some analysis of the Backup information in an attempt to find ways to decrease the time it takes to backup a database.  When I began reviewing the data from the Backup in yesterdays post, I realized that I had made a mistake in the process and left...(read more)

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  • An XEvent a Day (5 of 31) - Targets Week – ring_buffer

    - by Jonathan Kehayias
    Yesterday’s post, Querying the Session Definition and Active Session DMV’s , showed how to find information about the Event Sessions that exist inside a SQL Server and how to find information about the Active Event Sessions that are running inside a SQL Server using the Session Definition and Active Session DMV’s.  With the background information now out of the way, and since this post falls on the start of a new week I’ve decided to make this Targets Week, where each day we’ll look at a different...(read more)

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  • The Scoop: Oracle E-Business Suite Support on 64-bit Linux

    - by Terri Noyes
    This article addresses frequently asked questions about Oracle E-Business Suite (EBS) 64-bit Linux support.Q:  Which 64-bit Linux OSs are supported for EBS? A: Beginning with Release 12, we support the following 64-bit operating systems for both application and database tiers on x86-64 servers:Oracle Enterprise Linux Red Hat Enterprise Linux SUSE Linux Enterprise Server For EBS Release 11i (and again in Release 12), when the application tier is installed on a certified platform, additional platforms (including the above) may be used for a 64-bit database tier on x86-64 servers. This is an example of a mixed platform architecture (Release 12), or a Split Configuration (Release 11i). Q:  I understand that the EBS application tier code is 32-bit, even for the 64-bit Linux OS -- is this the case?A: It is true that the majority of executables provided as part of our release media on the application tier are 32-bit (as are the Fusion Middleware libraries and objects they depend on).  However, the 'Planning' products have large memory requirements and therefore are 64-bit compiled to take advantage of the larger memory space afforded by the 64-bit OS'es.

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  • New User of UPK?

    - by [email protected]
    The UPK Developer comes with a variety of manuals to help support your organization in the development and deployment of content. The Developer manuals can be found in the \Documentation\Language Code\Reference folder where the Developer has been installed. As of 3.5.x the documentation can also be accessed via the Start menu, Start\Programs\User Productivity Kit\Documentation\Reference. Content Deployment.pdf: This manual provides information on how to deploy content to your audience. Content Development.pdf: This manual provides information on how to create, maintain, and publish content using the Developer. The content of this manual also appears in the Developer help system. Content Player.pdf: This manual provides instructions on how to view content using the Player. The content of this manual also appears in the Player help system. In-Application Support Guide.pdf: This manual provides information on how implement content-sensitive, in-application support for enterprise applications using Player content. Installation & Administration.pdf: This manual provides instructions for installing the Developer in a single-user or multi-user environment as well as information on how to add and manage users and content in a multi-user installation. An Administration help system also appears in the Developer for authors configured as administrators. This manual also provides instructions for installing and configuring Usage Tracking. Upgrade.pdf: This manual provides information on how to upgrade from a previous version to the current version. Usage Tracking Administration & Reporting.pdf: This manual provides instructions on how to manage users and usage tracking reports. - Kathryn Lustenberger, Oracle UPK Outbound Product Management

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  • An XEvent a Day (22 of 31) – The Future – fn_dblog() No More? Tracking Transaction Log Activity in Denali

    - by Jonathan Kehayias
    I bet that made you look didn’t it?  Worry not, fn_dblog() still exists in SQL Server Denali, and I plan on using it to validate the information being returned by a new Event in SQL Server Denali CTP1, sqlerver.transaction_log, which brings with it the ability to correlate specific transaction log entries to the operations that actually caused them to occur. There is no greater source of information about the transaction log in SQL Server than Paul Randal’s blog category Transaction Log . ...(read more)

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  • An XEvent a Day (23 of 31) – How it Works – Multiple Transaction Log Files

    - by Jonathan Kehayias
    While working on yesterday’s blog post The Future – fn_dblog() No More? Tracking Transaction Log Activity in Denali I did a quick Google search to find a specific blog post by Paul Randal to use it as a reference, and in the results returned another blog post titled, Investigating Multiple Transaction Log Files in SQL Server caught my eye so I opened it in a new tab in IE and went about finishing the blog post.  It probably wouldn’t have gotten my attention if it hadn’t been on the SqlServerPedia...(read more)

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