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  • What markup languages are good for programming articles/tutorials?

    - by Vilx-
    I very much wish to write a programming tutorial in my native language (Latvian). There are far too few of those. I am however unsure on what markup language to use for writing it. Here are a few things I would like to achieve: The same source can be compiled to both HTML for online viewing and printed form (PDF?). In HTML form it would allow superior interaction and appearance (see below), while the print form would look good on paper (layout etc). I have the idea that the tutorial could be multi-language. Different students have different requirements in their schools. For example, some schools teach Java, some teach C#. You could choose the language on the top of the HTML page and the relevant code snippets (and occasionally pieces of text) would swap out. Most of the text is the same anyway, only the language syntax is a bit different. The text would occasionally contain images too of course and these would need to be included in both the HTML and the printed version In the HTML version the code snippets should get automatic syntax coloring which should ideally be the same as in the recommended IDE for the tutorial. In case there are ambiguities, hints for the syntax colorer should be possible, but I don't want to do the whole coloring by hand. "Output" syntax coloring which would emulate a standard 80x25 text console (since many of the initial programs would be console applicatioins) Collapsible sections for answers to questions (aka "spoiler tags") Automatically generated index/table-of-contents Links to other parts of the tutorial (rendered as links in HTML and as references in print version) "Side note" sections, rendered as separate blocks on the side. Other functions useful in publications that I'm not aware of :) I know this is a bit much to ask, but is there something close enough that I could take it as a starting point and add the necessary features myself? Or is there something in the whole list (like the desire to have both HTML and print versions from the same source) that makes it all fundametally infeasible?

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  • SOA Suite 11gR1 Patch Set 2 (PS2) released today!

    - by Demed L'Her
      We just released this morning SOA Suite 11gR1 Patch Set 2 (PS2)! You can download it as usual from: OTN (main platforms only) eDelivery (all platforms)   11gR1 PS2 is delivered as a sparse installer, that is to say that it is meant to be applied on the latest full release (11gR1 PS1). The good part is that it’s great for existing PS1 users who simply need to apply the patch and run the patch assistant – the not so good part is that new users will first need to download PS1. What’s in that release? Bug fixes of course but also several significant new features. Here is a short selection of the most significant features in PS2: Spring component (for native Java extensibility and integration) SOA Partitions (to organize and manage your composites) Direct Binding (for transactional invocations to and from Oracle Service Bus) HTTP binding (for those of you trying to do away with SOAP and looking for simple GET and POST) Resequencer (for ordering out-of-order messages) WS Atomic Transactions (WS-AT) support (for propagation of transactions across heterogeneous environments) Check out the complete list of new features in PS2 for more (including links to the documentation for the above)! But maybe even more importantly we are also releasing Oracle Service Bus 11gR1 and BPM Suite 11gR1 at the same time – all on the same base platform (WebLogic Server 10.3.3)! (NB: it might take a while for all pages and caches to be updated with the new content so if you don’t find what you need today, try again soon!)   Technorati Tags: ps1,11gr1ps2,new release,oracle soa suite,oracle

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  • ODI 12c's Mapping Designer - Combining Flow Based and Expression Based Mapping

    - by Madhu Nair
    post by David Allan ODI is renowned for its declarative designer and minimal expression based paradigm. The new ODI 12c release has extended this even further to provide an extended declarative mapping designer. The ODI 12c mapper is a fusion of ODI's new declarative designer with the familiar flow based designer while retaining ODI’s key differentiators of: Minimal expression based definition, The ability to incrementally design an interface and to extract/load data from any combination of sources, and most importantly Backed by ODI’s extensible knowledge module framework. The declarative nature of the product has been extended to include an extensible library of common components that can be used to easily build simple to complex data integration solutions. Big usability improvements through consistent interactions of components and concepts all constructed around the familiar knowledge module framework provide the utmost flexibility. Here is a little taster: So what is a mapping? A mapping comprises of a logical design and at least one physical design, it may have many. A mapping can have many targets, of any technology and can be arbitrarily complex. You can build reusable mappings and use them in other mappings or other reusable mappings. In the example below all of the information from an Oracle bonus table and a bonus file are joined with an Oracle employees table before being written to a target. Some things that are cool include the one-click expression cross referencing so you can easily see what's used where within the design. The logical design in a mapping describes what you want to accomplish  (see the animated GIF here illustrating how the above mapping was designed) . The physical design lets you configure how it is to be accomplished. So you could have one logical design that is realized as an initial load in one physical design and as an incremental load in another. In the physical design below we can customize how the mapping is accomplished by picking Knowledge Modules, in ODI 12c you can pick multiple nodes (on logical or physical) and see common properties. This is useful as we can quickly compare property values across objects - below we can see knowledge modules settings on the access points between execution units side by side, in the example one table is retrieved via database links and the other is an external table. In the logical design I had selected an append mode for the integration type, so by default the IKM on the target will choose the most suitable/default IKM - which in this case is an in-built Oracle Insert IKM (see image below). This supports insert and select hints for the Oracle database (the ANSI SQL Insert IKM does not support these), so by default you will get direct path inserts with Oracle on this statement. In ODI 12c, the mapper is just that, a mapper. Design your mapping, write to multiple targets, the targets can be in the same data server, in different data servers or in totally different technologies - it does not matter. ODI 12c will derive and generate a plan that you can use or customize with knowledge modules. Some of the use cases which are greatly simplified include multiple heterogeneous targets, multi target inserts for Oracle and writing of XML. Let's switch it up now and look at a slightly different example to illustrate expression reuse. In ODI you can define reusable expressions using user functions. These can be reused across mappings and the implementations specialized per technology. So you can have common expressions across Oracle, SQL Server, Hive etc. shielding the design from the physical aspects of the generated language. Another way to reuse is within a mapping itself. In ODI 12c expressions can be defined and reused within a mapping. Rather than replicating the expression text in larger expressions you can decompose into smaller snippets, below you can see UNIT_TAX AMOUNT has been defined and is used in two downstream target columns - its used in the TOTAL_TAX_AMOUNT plus its used in the UNIT_TAX_AMOUNT (a recording of the calculation).  You can see the columns that the expressions depend on (upstream) and the columns the expression is used in (downstream) highlighted within the mapper. Also multi selecting attributes is a convenient way to see what's being used where, below I have selected the TOTAL_TAX_AMOUNT in the target datastore and the UNIT_TAX_AMOUNT in UNIT_CALC. You can now see many expressions at once now and understand much more at the once time without needlessly clicking around and memorizing information. Our mantra during development was to keep it simple and make the tool more powerful and do even more for the user. The development team was a fusion of many teams from Oracle Warehouse Builder, Sunopsis and BEA Aqualogic, debating and perfecting the mapper in ODI 12c. This was quite a project from supporting the capabilities of ODI in 11g to building the flow based mapping tool to support the future. I hope this was a useful insight, there is so much more to come on this topic, this is just a preview of much more that you will see of the mapper in ODI 12c.

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  • 1 Million IOPS

    - by GrumpyOldDBA
    As a keen follower of storage performance I couldn't help but be drawn to this article in The Register http://www.theregister.co.uk/2010/04/14/lsi_million_iops/ this morning. I gave my 5 year old laptop a new lease of life with a SSD and in combination with the old drive made external managed to reduce the time of a demo query from 50 odd mins down to 6 mins. I also have 4 Silicon Power 32GB SSDs set up as a raid 0 on my home server, an overblown PC. http://www.futurestorage.co.uk/index.asp?selmanuf...(read more)

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  • Bare Metal Restore Part 2

    - by GrumpyOldDBA
    I blogged previously about how Windows 2008 R2 has native "bare metal restore"   http://sqlblogcasts.com/blogs/grumpyolddba/archive/2011/05/13/windows-2008-r2-bare-metal-restore.aspx , see the Core Team's blog post here;  http://blogs.technet.com/b/askcore/archive/2011/05/12/bare-metal-restore.aspx Well since then I’ve actually had the chance not only to put the process to the test but to see if I could go one step further. I have a six identical IBM Servers, part of...(read more)

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  • “Cloud Integration in Minutes” – True or False?

    - by Bruce Tierney
    The short answer is “yes”. Connecting on-premise and cloud applications “in minutes” is true…provided you only consider the connectivity subset of integration and have a small number of cloud integration touch points. At the recent Gartner AADI conference, 230 attendees filled up the Oracle session to get a more comprehensive answer to this question. During the session, titled “Simplifying Integration – The Cloud & Mobile Pre-requisite”, Oracle’s Tim Hall described cloud connectivity and then, equally importantly, the other essential and sometimes overlooked aspects of integration required to ensure a long term application and service integration strategy. To understand the challenges and opportunities faced by cloud integration, the session started off with a slide that describes how connectivity can quickly transition from simplicity to complexity as the number of applications and service vendor instances grows: Increased complexity puts increased demand on the integration platform As companies expand from on-premise applications into a hybrid on-premise/cloud infrastructure with support for mobile, cloud, and social, there is a new sense of urgency to implement a unified and comprehensive service integration platform. Without getting this unified platform in place, companies face increased complexity and cost managing a growing patchwork of niche integration toolsets as well as the disparate standards mandated by each SaaS vendor as shown in the image below: dddddddddddddddddddd Incomplete and overlapping offerings from a patchwork of niche vendors Also at Gartner AADI, Oracle SOA Suite customer Geeta Pyne, Director of Middleware at BMC presented their successful strategy on how BMC efficiently manages their cloud integration despite disparate requirements from each vendor. From one of Geeta’s slide: Interfaces are dictated by SaaS vendors; wide variety (SOAP, REST, Socket, HTTP/POX, SFTP); Flexibility of Oracle Service Bus/SOA Suite helps to support Every vendor has their way to handle Security; WS-Security, Custom Header; Support in Oracle Service Bus helps to adhere to disparate requirements At BMC, the flexibility of Oracle Service Bus and Oracle SOA Suite allowed them to support the wide variation in the functional requirements as mandated by their SaaS vendors. In contrast to the patchwork platform approach of escalating complexity from overlapping SaaS toolkits, Oracle’s strategy is to provide a unified platform to support disparate requirements from your SaaS vendors, on-premise apps, legacy apps, and more. Furthermore, Oracle SOA Suite includes the many aspects of comprehensive integration beyond basic connectivity including orchestration, analytics (BAM, events…), service virtualization and more in a single unified interface. Oracle SOA Suite – Unified and comprehensive To summarize, yes you can achieve “cloud integration in minutes” when considering the connectivity subset of integration but be sure to look for ways to simplify as you consider a more comprehensive view of integration beyond basic connectivity such as service virtualization, management, event processing and more. And finally, be sure your integration platform has the deep flexibility to handle the requirements of all your future SaaS applications…many of which are unknown to you now.

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  • Google, typography, and cognitive fluency for persuasion

    - by Roger Hart
    Cognitive fluency is - roughly - how easy it is to think about something. Mere Exposure (or familiarity) effects are basically about reacting more favourably to things you see a lot. Which is part of why marketers in generic spaces like insipid mass-market lager will spend quite so much money on getting their logo daubed about the place; or that guy at the bus stop starts to look like a dating prospect after a month or two. Recent thinking suggests that exposure effects likely spin off cognitive fluency. We react favourably to things that are easier to think about. I had to give tech support to an older relative recently, and suggested they Google the problem. They were confused. They could not, apparently, Google the problem, because part of it was that their Google toolbar had mysteriously vanished. Once I'd finished trying not to laugh, I started thinking about typography. This is going somewhere, I promise. Google is a ubiquitous brand. Heck, it's a verb, and their recent, jaw-droppingly well constructed Paris advert is more or less about that ubiquity. It trades on Google's integration into any information-seeking behaviour. But, as my tech support encounter suggests, people settle into comfortable patterns of thinking about things. They build schemas, and altering them can take work. Maybe the ubiquity even works to cement that. Alongside their online effort, Google is running billboard campaigns to advertise Chrome, a free product in a crowded space. They are running these ads in some kind of kooky Calibri / Comic Sans hybrid. Now, at first it seems odd that one of the world's more ubiquitous brands needs to run a big print campaign in public places - surely they have all the fluency they need? Well, not so much. Chrome, after all, is not the same as their core product, so there's some basic awareness work to do, and maybe a whole new batch of exposure effect to try and grab. But why the typeface? It's heavily foregrounded, and the ads are extremely textual. Plus, don't we all know that jovial, off-beat fonts look unprofessional, or something? There's a whole bunch of people who want (often rightly) to ban Comic Sans I wonder, though. Are Google trying to subtly disrupt cognitive fluency? There's an interesting paper (pdf) about - among other things - the effects of typography on they way people answer survey questions. Participants given the slightly harder to read question gave more abstract answers. The paper references other work suggesting that generally speaking, less-fluent question framing elicits more considered answers. The Chrome ad typeface is less fluent for print. Reactions may therefore be more considered, abstract, and disruptive. Is that, in fact, what Google need? They have brand ubiquity, but they want here to change accustomed behaviour, to get people to think about changing their browser. Is this actually a very elegant piece of persuasive information design? If you think about their "what is a browser?" vox pop research video, there's certainly a perceptual barrier they're going to have to tackle somehow.

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  • "What Happens in Vegas…" - Oracle to Present at Gartner AADI Conference

    - by Bruce Tierney
    “What Happens in Vegas, Stays in Vegas”…with the exception of insights to help you jumpstart your cloud integration and mobile enablement including these three highlights from the upcoming Oracle session “Simplifying Integration - The Cloud and Mobile Prerequisite”: How To Simplify Complex Application Infrastructures – Strategies for how to simplify while expanding on-premise to integrate with SaaS applications, Oracle Cloud, and mobile enablement. Presented by Tim Hall, Oracle’s Senior Director of Product Management Customer Case Study On Cloud Integration And Mobile App Enablement – Hear BMC present tips on how they used Oracle SOA Suite to integrate with Salesforce, Eloqua, WebEx, and more than 10 other SaaS applications. Also covered will be their smartphone and tablet enablement implementation. Oracle’s Integration Solution – A brief overview of how Oracle’s core integration products provide a unified approach to the many components of integration and mobile enablement. Image: BMC's Cloud Integration using Oracle SOA Suite Stop by the Oracle booth to chat with us and join the Oracle Session on Wed. Nov 28th at 9:45 a.m. For more information about Gartner Application Architecture, Development & Integration (AADI) conference at Caesar’s Palace November 27-29 2012, see this link

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  • Cloud and On-Premises Applications Integration using Oracle Integration Adapters

    - by Ramkumar Menon
    See how Oracle Integration adapters will continue to provide connectivity and harness information from diverse enterprise applications and technologies—both on-premises and in the cloud on our Exclusive Openworld session - "CON8642 - Cloud and On-Premises Applications Integration, Using Oracle Integration Adapters ". The session will cover the trends and themes of Application Integration today, and describe how Oracle's suite of Adapters help you integrate and extend your Applications using a Service Oriented Architecture today and in the future. Session Speakers Vikas Anand - Director, Product Management Ramkumar Menon - Senior Product Manager, SOA Suite Stephen Mcritchie - SOA Suite Product Development Schedule: Wednesday, Oct 3, 1:15 PM - 2:15 PM - Moscone South - 310, San Francisco

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  • ODI - Creating a Repository in a 12c Pluggable Database

    - by David Allan
    To install ODI 11g into an Oracle 12c pluggable database, one way is to connect using a TNS string to the pluggable database service that is executing. For example when I installed my master repository, I used a JDBC URL such as; jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS_LIST=(ADDRESS=(PROTOCOL=TCP)(HOST=mydbserver)(PORT=1522)))(CONNECT_DATA=(SERVER=DEDICATED)(SERVICE_NAME=PDBORA12.US.ORACLE.COM)))   I used the above approach rather than the host:port:sid which is a common mechanism many users use to quickly get up and going. Below you can see the repository creation wizard in action, I used the 11g release and simply installed the master and work repository into my pluggable database. Be wise with your repository IDs, I simply used the default, but you should be aware that these are key in larger deployments. The database in 12c has much more tighter control on users and resources, so just getting the user creating with sufficient resource on tablespaces etc in 12c was a little more work. Once you have the repositories up and running, then the fun starts using the 12c features. More to come.

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  • Developing custom MBeans to manage J2EE Applications (Part III)

    - by philippe Le Mouel
    This is the third and final part in a series of blogs, that demonstrate how to add management capability to your own application using JMX MBeans. In Part I we saw: How to implement a custom MBean to manage configuration associated with an application. How to package the resulting code and configuration as part of the application's ear file. How to register MBeans upon application startup, and unregistered them upon application stop (or undeployment). How to use generic JMX clients such as JConsole to browse and edit our application's MBean. In Part II we saw: How to add localized descriptions to our MBean, MBean attributes, MBean operations and MBean operation parameters. How to specify meaningful name to our MBean operation parameters. We also touched on future enhancements that will simplify how we can implement localized MBeans. In this third and last part, we will re-write our MBean to simplify how we added localized descriptions. To do so we will take advantage of the functionality we already described in part II and that is now part of WebLogic 10.3.3.0. We will show how to take advantage of WebLogic's localization support to localize our MBeans based on the client's Locale independently of the server's Locale. Each client will see MBean descriptions localized based on his/her own Locale. We will show how to achieve this using JConsole, and also using a sample programmatic JMX Java client. The complete code sample and associated build files for part III are available as a zip file. The code has been tested against WebLogic Server 10.3.3.0 and JDK6. To build and deploy our sample application, please follow the instruction provided in Part I, as they also apply to part III's code and associated zip file. Providing custom descriptions take II In part II we localized our MBean descriptions by extending the StandardMBean class and overriding its many getDescription methods. WebLogic 10.3.3.0 similarly to JDK 7 can automatically localize MBean descriptions as long as those are specified according to the following conventions: Descriptions resource bundle keys are named according to: MBean description: <MBeanInterfaceClass>.mbean MBean attribute description: <MBeanInterfaceClass>.attribute.<AttributeName> MBean operation description: <MBeanInterfaceClass>.operation.<OperationName> MBean operation parameter description: <MBeanInterfaceClass>.operation.<OperationName>.<ParameterName> MBean constructor description: <MBeanInterfaceClass>.constructor.<ConstructorName> MBean constructor parameter description: <MBeanInterfaceClass>.constructor.<ConstructorName>.<ParameterName> We also purposely named our resource bundle class MBeanDescriptions and included it as part of the same package as our MBean. We already followed the above conventions when creating our resource bundle in part II, and our default resource bundle class with English descriptions looks like: package blog.wls.jmx.appmbean; import java.util.ListResourceBundle; public class MBeanDescriptions extends ListResourceBundle { protected Object[][] getContents() { return new Object[][] { {"PropertyConfigMXBean.mbean", "MBean used to manage persistent application properties"}, {"PropertyConfigMXBean.attribute.Properties", "Properties associated with the running application"}, {"PropertyConfigMXBean.operation.setProperty", "Create a new property, or change the value of an existing property"}, {"PropertyConfigMXBean.operation.setProperty.key", "Name that identify the property to set."}, {"PropertyConfigMXBean.operation.setProperty.value", "Value for the property being set"}, {"PropertyConfigMXBean.operation.getProperty", "Get the value for an existing property"}, {"PropertyConfigMXBean.operation.getProperty.key", "Name that identify the property to be retrieved"} }; } } We have now also added a resource bundle with French localized descriptions: package blog.wls.jmx.appmbean; import java.util.ListResourceBundle; public class MBeanDescriptions_fr extends ListResourceBundle { protected Object[][] getContents() { return new Object[][] { {"PropertyConfigMXBean.mbean", "Manage proprietes sauvegarde dans un fichier disque."}, {"PropertyConfigMXBean.attribute.Properties", "Proprietes associee avec l'application en cour d'execution"}, {"PropertyConfigMXBean.operation.setProperty", "Construit une nouvelle proprietee, ou change la valeur d'une proprietee existante."}, {"PropertyConfigMXBean.operation.setProperty.key", "Nom de la propriete dont la valeur est change."}, {"PropertyConfigMXBean.operation.setProperty.value", "Nouvelle valeur"}, {"PropertyConfigMXBean.operation.getProperty", "Retourne la valeur d'une propriete existante."}, {"PropertyConfigMXBean.operation.getProperty.key", "Nom de la propriete a retrouver."} }; } } So now we can just remove the many getDescriptions methods from our MBean code, and have a much cleaner: package blog.wls.jmx.appmbean; import java.io.IOException; import java.io.InputStream; import java.io.OutputStream; import java.io.FileInputStream; import java.io.FileOutputStream; import java.io.File; import java.net.URL; import java.util.Map; import java.util.HashMap; import java.util.Properties; import javax.management.MBeanServer; import javax.management.ObjectName; import javax.management.MBeanRegistration; import javax.management.StandardMBean; import javax.management.MBeanOperationInfo; import javax.management.MBeanParameterInfo; public class PropertyConfig extends StandardMBean implements PropertyConfigMXBean, MBeanRegistration { private String relativePath_ = null; private Properties props_ = null; private File resource_ = null; private static Map operationsParamNames_ = null; static { operationsParamNames_ = new HashMap(); operationsParamNames_.put("setProperty", new String[] {"key", "value"}); operationsParamNames_.put("getProperty", new String[] {"key"}); } public PropertyConfig(String relativePath) throws Exception { super(PropertyConfigMXBean.class , true); props_ = new Properties(); relativePath_ = relativePath; } public String setProperty(String key, String value) throws IOException { String oldValue = null; if (value == null) { oldValue = String.class.cast(props_.remove(key)); } else { oldValue = String.class.cast(props_.setProperty(key, value)); } save(); return oldValue; } public String getProperty(String key) { return props_.getProperty(key); } public Map getProperties() { return (Map) props_; } private void load() throws IOException { InputStream is = new FileInputStream(resource_); try { props_.load(is); } finally { is.close(); } } private void save() throws IOException { OutputStream os = new FileOutputStream(resource_); try { props_.store(os, null); } finally { os.close(); } } public ObjectName preRegister(MBeanServer server, ObjectName name) throws Exception { // MBean must be registered from an application thread // to have access to the application ClassLoader ClassLoader cl = Thread.currentThread().getContextClassLoader(); URL resourceUrl = cl.getResource(relativePath_); resource_ = new File(resourceUrl.toURI()); load(); return name; } public void postRegister(Boolean registrationDone) { } public void preDeregister() throws Exception {} public void postDeregister() {} protected String getParameterName(MBeanOperationInfo op, MBeanParameterInfo param, int sequence) { return operationsParamNames_.get(op.getName())[sequence]; } } The only reason we are still extending the StandardMBean class, is to override the default values for our operations parameters name. If this isn't a concern, then one could just write the following code: package blog.wls.jmx.appmbean; import java.io.IOException; import java.io.InputStream; import java.io.OutputStream; import java.io.FileInputStream; import java.io.FileOutputStream; import java.io.File; import java.net.URL; import java.util.Properties; import javax.management.MBeanServer; import javax.management.ObjectName; import javax.management.MBeanRegistration; import javax.management.StandardMBean; import javax.management.MBeanOperationInfo; import javax.management.MBeanParameterInfo; public class PropertyConfig implements PropertyConfigMXBean, MBeanRegistration { private String relativePath_ = null; private Properties props_ = null; private File resource_ = null; public PropertyConfig(String relativePath) throws Exception { props_ = new Properties(); relativePath_ = relativePath; } public String setProperty(String key, String value) throws IOException { String oldValue = null; if (value == null) { oldValue = String.class.cast(props_.remove(key)); } else { oldValue = String.class.cast(props_.setProperty(key, value)); } save(); return oldValue; } public String getProperty(String key) { return props_.getProperty(key); } public Map getProperties() { return (Map) props_; } private void load() throws IOException { InputStream is = new FileInputStream(resource_); try { props_.load(is); } finally { is.close(); } } private void save() throws IOException { OutputStream os = new FileOutputStream(resource_); try { props_.store(os, null); } finally { os.close(); } } public ObjectName preRegister(MBeanServer server, ObjectName name) throws Exception { // MBean must be registered from an application thread // to have access to the application ClassLoader ClassLoader cl = Thread.currentThread().getContextClassLoader(); URL resourceUrl = cl.getResource(relativePath_); resource_ = new File(resourceUrl.toURI()); load(); return name; } public void postRegister(Boolean registrationDone) { } public void preDeregister() throws Exception {} public void postDeregister() {} } Note: The above would also require changing the operations parameters name in the resource bundle classes. For instance: PropertyConfigMXBean.operation.setProperty.key would become: PropertyConfigMXBean.operation.setProperty.p0 Client based localization When accessing our MBean using JConsole started with the following command line: jconsole -J-Djava.class.path=$JAVA_HOME/lib/jconsole.jar:$JAVA_HOME/lib/tools.jar: $WL_HOME/server/lib/wljmxclient.jar -J-Djmx.remote.protocol.provider.pkgs=weblogic.management.remote -debug We see that our MBean descriptions are localized according to the WebLogic's server Locale. English in this case: Note: Consult Part I for information on how to use JConsole to browse/edit our MBean. Now if we specify the client's Locale as part of the JConsole command line as follow: jconsole -J-Djava.class.path=$JAVA_HOME/lib/jconsole.jar:$JAVA_HOME/lib/tools.jar: $WL_HOME/server/lib/wljmxclient.jar -J-Djmx.remote.protocol.provider.pkgs=weblogic.management.remote -J-Dweblogic.management.remote.locale=fr-FR -debug We see that our MBean descriptions are now localized according to the specified client's Locale. French in this case: We use the weblogic.management.remote.locale system property to specify the Locale that should be associated with the cient's JMX connections. The value is composed of the client's language code and its country code separated by the - character. The country code is not required, and can be omitted. For instance: -Dweblogic.management.remote.locale=fr We can also specify the client's Locale using a programmatic client as demonstrated below: package blog.wls.jmx.appmbean.client; import javax.management.MBeanServerConnection; import javax.management.ObjectName; import javax.management.MBeanInfo; import javax.management.remote.JMXConnector; import javax.management.remote.JMXServiceURL; import javax.management.remote.JMXConnectorFactory; import java.util.Hashtable; import java.util.Set; import java.util.Locale; public class JMXClient { public static void main(String[] args) throws Exception { JMXConnector jmxCon = null; try { JMXServiceURL serviceUrl = new JMXServiceURL( "service:jmx:iiop://127.0.0.1:7001/jndi/weblogic.management.mbeanservers.runtime"); System.out.println("Connecting to: " + serviceUrl); // properties associated with the connection Hashtable env = new Hashtable(); env.put(JMXConnectorFactory.PROTOCOL_PROVIDER_PACKAGES, "weblogic.management.remote"); String[] credentials = new String[2]; credentials[0] = "weblogic"; credentials[1] = "weblogic"; env.put(JMXConnector.CREDENTIALS, credentials); // specifies the client's Locale env.put("weblogic.management.remote.locale", Locale.FRENCH); jmxCon = JMXConnectorFactory.newJMXConnector(serviceUrl, env); jmxCon.connect(); MBeanServerConnection con = jmxCon.getMBeanServerConnection(); Set mbeans = con.queryNames( new ObjectName( "blog.wls.jmx.appmbean:name=myAppProperties,type=PropertyConfig,*"), null); for (ObjectName mbeanName : mbeans) { System.out.println("\n\nMBEAN: " + mbeanName); MBeanInfo minfo = con.getMBeanInfo(mbeanName); System.out.println("MBean Description: "+minfo.getDescription()); System.out.println("\n"); } } finally { // release the connection if (jmxCon != null) jmxCon.close(); } } } The above client code is part of the zip file associated with this blog, and can be run using the provided client.sh script. The resulting output is shown below: $ ./client.sh Connecting to: service:jmx:iiop://127.0.0.1:7001/jndi/weblogic.management.mbeanservers.runtime MBEAN: blog.wls.jmx.appmbean:type=PropertyConfig,name=myAppProperties MBean Description: Manage proprietes sauvegarde dans un fichier disque. $ Miscellaneous Using Description annotation to specify MBean descriptions Earlier we have seen how to name our MBean descriptions resource keys, so that WebLogic 10.3.3.0 automatically uses them to localize our MBean. In some cases we might want to implicitly specify the resource key, and resource bundle. For instance when operations are overloaded, and the operation name is no longer sufficient to uniquely identify a single operation. In this case we can use the Description annotation provided by WebLogic as follow: import weblogic.management.utils.Description; @Description(resourceKey="myapp.resources.TestMXBean.description", resourceBundleBaseName="myapp.resources.MBeanResources") public interface TestMXBean { @Description(resourceKey="myapp.resources.TestMXBean.threshold.description", resourceBundleBaseName="myapp.resources.MBeanResources" ) public int getthreshold(); @Description(resourceKey="myapp.resources.TestMXBean.reset.description", resourceBundleBaseName="myapp.resources.MBeanResources") public int reset( @Description(resourceKey="myapp.resources.TestMXBean.reset.id.description", resourceBundleBaseName="myapp.resources.MBeanResources", displayNameKey= "myapp.resources.TestMXBean.reset.id.displayName.description") int id); } The Description annotation should be applied to the MBean interface. It can be used to specify MBean, MBean attributes, MBean operations, and MBean operation parameters descriptions as demonstrated above. Retrieving the Locale associated with a JMX operation from the MBean code There are several cases where it is necessary to retrieve the Locale associated with a JMX call from the MBean implementation. For instance this can be useful when localizing exception messages. This can be done as follow: import weblogic.management.mbeanservers.JMXContextUtil; ...... // some MBean method implementation public String setProperty(String key, String value) throws IOException { Locale callersLocale = JMXContextUtil.getLocale(); // use callersLocale to localize Exception messages or // potentially some return values such a Date .... } Conclusion With this last part we conclude our three part series on how to write MBeans to manage J2EE applications. We are far from having exhausted this particular topic, but we have gone a long way and are now capable to take advantage of the latest functionality provided by WebLogic's application server to write user friendly MBeans.

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  • Oracle Announces Availability of Oracle Exaskeleton with Extreme Scale

    - by Bruce Tierney
    The World’s First Human Scale Body Surface (HSBS) Designed to Toughen Spineless Wimps April 1, 2012 Building on the success of Oracle Exalogic, Oracle Exadata, and Oracle Exalytics, Oracle today announced the general availability of Oracle Exaskeleton, toughening up spineless wimps across the globe through the introduction of extreme scalability over the human body leveraging a revolutionary new technology called Human Scale Body Surface (HSBS). First Customer Ship (FCS) was received by the little known and mostly unsuccessful superhero Awkwardman. After applying Oracle Exaskeleton with extreme scale, he has since rebranded himself as Aquaman. Said Aquaman, “I used to feel so helpless in my skin…now I feel like…well…a highly scaled Engineered System thanks to Oracle!” Thousand of meek and mild individuals eagerly lined up outside Oracle Corporation’s Redwood Shores office to purchase the new Oracle Exaskeleton, with the hope of finally gaining the spine they never had. Unfortunately for the individuals, a bully was spotted allegedly kicking the sand covering the beaches of Redwood Shores into the still spineless Exaskeleton hopefuls. Supporting Quotes “Industry analysts are inquiring if Oracle Exaskeleton is a radical departure from Oracle’s traditional enterprise focus into new markets”, said Oracle representative Sabrina Twich, “Oracle has extensive expertise in unified backbone solutions for application infrastructures…this is simply a new port to the human body combining our Business Intelligence (BI) and RDBC (Remote Direct Brain Cell) technologies.” “With this release of Oracle Exaskeleton, Oracle has redefined scalability. Software and hardware vendors had it all wrong” said the Director of Oracle Exaskeleton, “Scalability for hardware is like…um…you know…so scale-ful. No, wait…can I say that again? I didn’t get that right…Scalability is hardware-on-demand with public and private…hybrid clouds, no…<long pause>…Scalability for… nevermind, I don’t want to be in this stupid press release anyway” Releases An upcoming Oracle Exaskeleton service pack release will include a new datasheet with an extensive library of three-letter acronyms (TLAs) as well as the introduction of more four-letter acronyms (FLAs) since technologies vendors have used up almost all of the 17,576 TLA permutations (TLAPs). About Oracle Oracle engineers hardware and software to work together in the cloud and in your data center. It would be an amazing coincidence if any of this is true in some secret Oracle lab, but I doubt it. Trademarks Really…you’re still reading this? Cool! Aquaman - First Customer Ship (FCS) - Oracle Exaskeleton

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  • Oracle SOA Suite customer panel: Successful Application Integration & SOA Projects

    - by Simone Geib
    At the recent SOA Suite customer panel, Roger Brown from UNS Energy, Fabio Ravagni from Cencosud and Paras Jain from Cisco discussed their recent SOA Suite implementations, business drivers and challenges, architecture and lessons learned. Roger started by describing how UNS redesigned their internet portal to improve their customer experience and reduce manual steps in their business processes. Through the use of Oracle Service Bus, Oracle BPEL Process Manager and Oracle Business Activity Monitoring, they provided more self-service functionality, automated their business processes and increased the use of their web site by 12.98% for number of visits and 33.58% for average visit duration. The screenshot below shows the UNS architecture: > Next Fabio described the challenges Cencosud faced through continuous expansion of their business, different standards and levels of expertise and large volumes of information. By introducing Oracle SOA Suite, Oracle Data Integrator and Oracle Enterprise Repository, and with the help of Oracle Consulting, they significantly simplified their integration model, reduced their maintenance effort and increased their integration governance. The picture below shows the implemented solution with so far more than 400 services in production and more than 20 ongoing projects, which will make use of the new integration platform. > Last, but not least, Paras discussed the challenges the Webex division of Cisco faced with a highly manual service fulfillment process, multiple data sources and the resulting large room for errror and delay in customer time-to-service. Through a redesign of their order fulfillment process and the introduction of Oracle SOA Suite (see below), they significantly improved their SLAs, eliminated duplicate orders, provided higher visibility into the order process and aligned business and IT. For more information about Oracle OpenWorld SOA & BPM Session, please see the Focus on SOA and BPM document

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  • ODI 12c - Loading Files into Oracle, community post from ToadWorld

    - by David Allan
    There's a complete soup to nuts post from Deepak Vohra on the Oracle community pages of ToadWorld on loading a fixed length file into the Oracle database. This post is interesting from a few fronts; firstly this is the out of the box experience, no specialized KMs so just basic integration from getting the software installed to running a mapping. Also it demonstrates fixed length file integration including how to use the ODI UI to define the fields and pertinent properties.  Check the blog post out below.... http://www.toadworld.com/platforms/oracle/w/wiki/10935.loading-text-file-data-into-oracle-database-12c-with-oracle-data-integrator-12c.aspx Hopefully you also find this useful, many thanks to Deepak for sharing his experiences. You could take this example further and illustrate how to load into Oracle using the LKM File to Oracle via External table knowledge module which will perform much better and also leverage such things as using wildcards for loading many files into the 12c database.

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  • Manager keeps changing requirement specification after every demo.

    - by Jungle Hunter
    Background of my working environment My manager has no background or understanding of computers or software whatsoever. It is highly likely he hasn't seen code in any form (not even from a physical distance of 10 feet or less) in his life. There is no one who understands the complexity of what I am asked to implement. To the point that if I semi-hardcode no one would know. On Joel's test we score an unbelievable score 0. The problems The manager and at times other "senior" keep changing the requirement specification. Changes which, if good engineering be done and not patchy "fixes", require change in the underlying design. There is absolutely no one who looks at code (probably because no one knows how to, or even if it should be done) which means no one will ever be able to: Appreciate the complexity of the problem or the elegance of the solution. Suggest improvement to the approach. Appreciate the quality of the code. Point out where the code can be improved. A lot of jargon is used which makes sense grammatically but fails to make any sense any other way. Doesn't feel, behave or work like a software company. The question What should be done? Especially regarding there being no one who would point out improvements in my code. Update To answer HLGEM's (and possibly others) question about what I've done to try and fix it. I offered to set up Redmine and introduce source control to everyone. I said I would recommend distributed (git or mercurial) but will also talk about centralized ones and let the team decide. Response was that things are being done and will be done within weeks. Haven't seen that nor am I aware if other parts of the company use it.

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  • ODI 12c - Installing ODI Studio

    - by David Allan
    Today the 12c release of the Oracle Data Integrator was made GA on OTN. Once you have downloaded and are running the installer, if you want to install the ODI Studio, ensure you select 'Enterprise Installation' as this is where the ODI Studio for 12.1.2 can be installed from. If you choose 'Standalone Installation' you will be hunting for the ODI studio software. So ensure you pick Enterprise Installation to get the ODI design studio. Once that's done you are ready to go!

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  • How to communicate within a company what is being Continually Deployed

    - by Francis Spor
    I work for a small development company, 20 people total in the entire company, 3 in actual development, and we've adopted CD for our commits to trunk, and it works great, from a code management and up-time side. However - we're getting flak from our support staff and marketing department that they don't feel that they're getting enough lead time on new features and notifications on bug fixes that could change behavior. Part of why we love the CD system is for us in development, it's fast, we fix the bug, add the quick feature, close the Bugz and move on with our day to the next item. All members of our company are now on HipChat at all times, and when a deployment occurs, a message is sent to a room that all company members are in, letting them know what was just deployed (it just shows the commit messages from tip back to the last recorded deployment). We in development are also attempting to make sure that when we're making a change that modifies the UI or a public facing behavior, we post a screenshot to the All Company room and explain what the behavior change is, seeking pushback or concerns. Often, the response is silence. Sometimes, it's a few minor questions, but nothing that need stop the deployment from happening. What I'm wondering is how do other users of the CD method deal with notifications of new features and changes to areas of the company that are not development - and eventually on to customers in the world? Thanks, Francis

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  • Big Data Matters with ODI12c

    - by Madhu Nair
    contributed by Mike Eisterer On October 17th, 2013, Oracle announced the release of Oracle Data Integrator 12c (ODI12c).  This release signifies improvements to Oracle’s Data Integration portfolio of solutions, particularly Big Data integration. Why Big Data = Big Business Organizations are gaining greater insights and actionability through increased storage, processing and analytical benefits offered by Big Data solutions.  New technologies and frameworks like HDFS, NoSQL, Hive and MapReduce support these benefits now. As further data is collected, analytical requirements increase and the complexity of managing transformations and aggregations of data compounds and organizations are in need for scalable Data Integration solutions. ODI12c provides enterprise solutions for the movement, translation and transformation of information and data heterogeneously and in Big Data Environments through: The ability for existing ODI and SQL developers to leverage new Big Data technologies. A metadata focused approach for cataloging, defining and reusing Big Data technologies, mappings and process executions. Integration between many heterogeneous environments and technologies such as HDFS and Hive. Generation of Hive Query Language. Working with Big Data using Knowledge Modules  ODI12c provides developers with the ability to define sources and targets and visually develop mappings to effect the movement and transformation of data.  As the mappings are created, ODI12c leverages a rich library of prebuilt integrations, known as Knowledge Modules (KMs).  These KMs are contextual to the technologies and platforms to be integrated.  Steps and actions needed to manage the data integration are pre-built and configured within the KMs.  The Oracle Data Integrator Application Adapter for Hadoop provides a series of KMs, specifically designed to integrate with Big Data Technologies.  The Big Data KMs include: Check Knowledge Module Reverse Engineer Knowledge Module Hive Transform Knowledge Module Hive Control Append Knowledge Module File to Hive (LOAD DATA) Knowledge Module File-Hive to Oracle (OLH-OSCH) Knowledge Module  Nothing to beat an Example: To demonstrate the use of the KMs which are part of the ODI Application Adapter for Hadoop, a mapping may be defined to move data between files and Hive targets.  The mapping is defined by dragging the source and target into the mapping, performing the attribute (column) mapping (see Figure 1) and then selecting the KM which will govern the process.  In this mapping example, movie data is being moved from an HDFS source into a Hive table.  Some of the attributes, such as “CUSTID to custid”, have been mapped over. Figure 1  Defining the Mapping Before the proper KM can be assigned to define the technology for the mapping, it needs to be added to the ODI project.  The Big Data KMs have been made available to the project through the KM import process.   Generally, this is done prior to defining the mapping. Figure 2  Importing the Big Data Knowledge Modules Following the import, the KMs are available in the Designer Navigator. v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US ZH-TW X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Figure 3  The Project View in Designer, Showing Installed IKMs Once the KM is imported, it may be assigned to the mapping target.  This is done by selecting the Physical View of the mapping and examining the Properties of the Target.  In this case MOVIAPP_LOG_STAGE is the target of our mapping. Figure 4  Physical View of the Mapping and Assigning the Big Data Knowledge Module to the Target Alternative KMs may have been selected as well, providing flexibility and abstracting the logical mapping from the physical implementation.  Our mapping may be applied to other technologies as well. The mapping is now complete and is ready to run.  We will see more in a future blog about running a mapping to load Hive. To complete the quick ODI for Big Data Overview, let us take a closer look at what the IKM File to Hive is doing for us.  ODI provides differentiated capabilities by defining the process and steps which normally would have to be manually developed, tested and implemented into the KM.  As shown in figure 5, the KM is preparing the Hive session, managing the Hive tables, performing the initial load from HDFS and then performing the insert into Hive.  HDFS and Hive options are selected graphically, as shown in the properties in Figure 4. Figure 5  Process and Steps Managed by the KM What’s Next Big Data being the shape shifting business challenge it is is fast evolving into the deciding factor between market leaders and others. Now that an introduction to ODI and Big Data has been provided, look for additional blogs coming soon using the Knowledge Modules which make up the Oracle Data Integrator Application Adapter for Hadoop: Importing Big Data Metadata into ODI, Testing Data Stores and Loading Hive Targets Generating Transformations using Hive Query language Loading Oracle from Hadoop Sources For more information now, please visit the Oracle Data Integrator Application Adapter for Hadoop web site, http://www.oracle.com/us/products/middleware/data-integration/hadoop/overview/index.html Do not forget to tune in to the ODI12c Executive Launch webcast on the 12th to hear more about ODI12c and GG12c. Normal 0 false false false EN-US ZH-TW X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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  • Pub banter - content strategy at the ballot box?

    - by Roger Hart
    Last night, I was challenged to explain (and defend) content strategy. Three sheets to the wind after a pub quiz, this is no simple task, but I hope I acquitted myself passably. I say "hope" because there was a really interesting question I couldn't answer to my own satisfaction. I wonder if any of you folks out there in the ethereal internet hive-mind can help me out? A friend - a rather concrete thinker who mathematically models complex biological systems for a living - pointed out that my examples were largely routed in business-to-business web sales and support. He challenged me with: Say you've got a political website, so your goal is to have somebody read it and vote for you - how do you measure the effectiveness of that content? Well, you would. umm. Oh dear. I guess what we're talking about here, to yank it back to my present comfort zone, is a sales process where your point of conversion is off the site. The political example is perhaps a little below the belt, since what you can and can't do, and what data you can and can't collect is so restricted. You can't throw up a "How did you hear about this election?" questionnaire in the polling booth. Exit polls don't pull in your browsing history and site session information. Not everyone fatuously tweets and geo-tags each moment of their lives. Oh, and folks lie. The business example might be easier to attack. You could have, say, a site for a farm shop that only did over the counter sales. Either way, it's tricky. I fell back on some of the work I've done usability testing and benchmarking documentation, and suggested similar, quick and dirty, small sample qualitative UX trials. I'm not wholly sure that was right. Any thoughts? How might we measure and curate for this kind of discontinuous conversion?

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  • Extreme Performance and Scale Delivered by SOA on Oracle Exalogic

    - by J Swaroop
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Demands to incorporate internet-scale applications, data, and social media traffic with existing IT infrastructure require extreme availability, reliability, and scalability. In this session on industrial-strength SOA, learn how Oracle Exalogic and Oracle Exadata engineered systems address these requirements. Topics covered: (1) how SOA and BPM benefit from “hardware and software engineered for each other,” (2) how Oracle Exadata provides the data tier with unparalleled scalability and performance for SOA and BPM running on Oracle Exalogic (3) customer case studies (4) best practices and topology guidelines (5) information on tools that help operate, manage, provision, and deploy—to help reduce overall TCO. Extreme engineering at its best! Session details: 10/2/12 (Tuesday) 11:45 AM - Moscone South -308

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  • Mobile-SOA Integration by Oracle SOA Suite Customer Agilent

    - by Bruce Tierney
    I attended an excellent session by Oracle SOA Suite customer Rajesh Gathwala from Agilent.  He said most mobile vendors have their own embedded toolsets but the problem arises when you have too many of these disparate toolsets in the organization..."How many toolsets do you want?".  He highlighted his solution which standardizes on Oracle SOA Suite for integration including mobile.  Here is a screenshot describing how the integration includes Oracle eBusiness Suite, Oracle Service Bus and the security solution from his presentation: You can see a video of Rajesh speaking about Agilent's Oracle SOA Suite implementation from last years OpenWorld (prior to his mobile integration).

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  • SOA Management in 3 minutes - Video explainer

    - by J Swaroop
    Today’s CIOs and IT executives face challenges that take valuable time away from more strategic business objectives. They have to keep their systems running 24/7, manage increasingly complex applications, and more as part of their SOA environment. Watch this quick 3 minute video explainer to learn how Oracle EM Management Pack Plus for SOA is engineered to deliver value right out of the box with a fully centralized management console - with a rich set of service and system level dashboards, administrators can view service levels for key business processes and SOA infrastructure components from a central location. Watch the 3 minute video explainer

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  • ODI 12c - Getting up and running fast

    - by David Allan
    Here's a quick A-B-C to show you how to quickly get up and running with ODI 12c, from getting the software to creating a repository via wizard or the command line, then installing an agent for running load plans and the like. A. Get the software from OTN and install studio. Check out this viewlet here for quickly doing this. B. Create a repository using the RCU, check out this viewlet here which uses the FMW Repository Creation Utility.  You can also silently create (and drop) a repository using the command line, this is really easy. .\rcu -silent -createRepository -connectString yourhost:1521:orcl.st-users.us.oracle.com -dbUser sys -dbRole sysdba -useSamePasswordForAllSchemaUsers true -schemaPrefix X -component ODI -component IAU  -component IAU_APPEND  -component IAU_VIEWER -component OPSS < passwords.txt where the passwords file contains info such as; sysdba_passwd newschema_passwd odi_user_passwd D workreposname workrepos_passwd  You can find details about the silent use of RCU here in the FMW documentation. C. Quickly create an agent for executing load plans and the like -  there is a great OBE for this, check it out here. If you are on your laptop and just wanting as minimal an agent as possible then this link is a must. With these three steps you are ready to get to the fun stuff! Check out more OBEs here - keep on the lookout for more!

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  • How popular is ITIL in the rest of the world?

    - by Oz123
    I am sorry if this question is not 100% Programming wise, I just didn't know where to ask. Consider yourself lucky if you don't know what ITIL is. You can understand from my tone I don't like it - I find ITIL the complete opposite of how IT Company should work, being too bureaucratic and complicated. In Germany, where I work, it seems to be very popular, and I have been asked in several job interviews if I know ITIL. Do you know popular is it in the rest of the world? Should I worry about ITIL or I can snub it? I must also ask my European colleagues - Why do you think is ITIL so popular? Is there a strong empirical evidence that ITIL does work? By empirical, I mean not personal experiences of the kind "We are a company that is working with ITIL...". I can hardly imagine a multi-million dollar company like Apple or Google work with ITIL, but I can also hardly see how it can benefit small companies...

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  • With a small development team, how do you organize second-level support?

    - by Lenny222
    Say, you have a team of 5 developers and your inhouse customers demand a reasonable support availability of say 5 days a week, 9am-6pm. I can imagine the following scenarios: the customers approach the same guy, every time. Downside: single point of failure, if the guy is unavailable. each developer is assigned one week of support duty. Downside: how to you distribute the work evenly in times of planned (vacation) and unplanned (sickness) unavailability? each developer is assigned one day of support duty. Downside: similar to above, but not as bad. a randomly picked developer handles the support request. Downside: maybe not fair, see above. What is your experience?

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